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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation, Operational Excellence & AI Industry Leaders & Senior-Executives.

Terms & Conditions

BTOES ATTENDEE TERMS & CONDITIONS

(Owned and Operated by Global Media Research Ltd.)

1. Payment Policy

  • Full payment is due at the time of registration. Registrations are not confirmed until payment is received in full.

  • Any unpaid invoices remain fully payable and cannot be cancelled.

  • Conference fees include access to sessions, lunches, refreshments, and conference materials.

  • Your registration fee will automatically increase to the next price band if payment is not received before the applicable Early Bird deadline.

  • Delegates will not be permitted entry if payment has not been received in full prior to the event date.

2. Cancellation, Postponement, and Substitution Policy

  • No Refunds: BTOES, owned and operated by Global Media Research Ltd., does not provide refunds under any circumstances. All fees due or outstanding remain payable in full.

  • No Credits: Credit transfers to future events are not available under any circumstances.

  • Substitutions: If you are unable to attend, you may nominate a substitute colleague to attend in your place by updating the registrant details through the registration system before the event date.

  • Visa Refusals: BTOES and Global Media Research Ltd. accept no responsibility for visa refusals or delays. Delegates must obtain the required visas before registering. Visa invitation letters will only be issued once full payment has been received to prevent fraudulent applications.

  • Postponement: If an event is postponed, all registrations and payments will automatically transfer to the rescheduled date. The event format (in-person or virtual) may change. No refunds or credits will be issued.

  • Inability to Attend Postponed Event: If you or your substitute cannot attend the rescheduled event, your registration and associated fee will expire. No refund, credit, or transfer will be available.

  • Event Cancellation: In the unlikely event that Global Media Research Ltd. permanently cancels an event (and does not reschedule it), liability is limited strictly to the refund of the registration fee paid. BTOES and Global Media Research Ltd. accept no responsibility for any additional costs incurred, including travel, accommodation, or other expenses.

3. Programme and Speaker Changes

  • Speakers, topics, venues, dates, and schedules are subject to change. Circumstances beyond the control of Global Media Research Ltd. may necessitate substitutions, alterations, or modifications to the advertised programme.

  • BTOES reserves the right to make such changes without liability. Any updates will be published on the event website as soon as possible.

4. Force Majeure

  • Global Media Research Ltd. shall not be liable for any loss, damage, or expense resulting from substitution, alteration, postponement, or cancellation due to circumstances beyond its control.

  • Such circumstances include (but are not limited to): Acts of God, governmental restrictions, war or acts of terrorism, civil disorder, pandemics or epidemics, natural disasters, transportation disruption, labour disputes, or any other event making it illegal, impracticable, or impossible to hold the event as planned.

  • In such cases, the event may be rescheduled or converted to a virtual format without liability for refunds or credits.

5. Conduct and Event Integrity

  • Delegates are attending to participate in BTOES activities organised by Global Media Research Ltd.

  • Promotion of competing events, solicitation of BTOES sponsors, speakers, or attendees, or distribution of unauthorised promotional materials is strictly prohibited.

  • Delegates engaging in unauthorised promotional or business development activities will be removed from the event without any refund or reimbursement. Global Media Research Ltd. retains sole discretion in determining what constitutes competitive or disruptive conduct.

  • This event is organised and operated by a UK-registered company, Global Media Research Ltd. Consequently all commercial transactions, agreements, production, management, sponsorship commitments and registrations are conducted and processed outside the United States. Hence, no sales, contracting or direct commercial transactions can take place on-site at the event, and our role is just to observe and oversee to ensure the event and all activity is conducted in full compliance with U.S. immigration, federal, state and local regulations. 

6. Discounts

  • All Early Bird and promotional discounts require full payment before the stated cut-off date.

  • Discounts cannot be applied retrospectively or combined with any other offer.

  • If payment is not received before the deadline, the registration will automatically move to the next applicable price tier.

7. Limitation of Liability

  • Global Media Research Ltd.’s liability is limited strictly to the amount of the registration fee paid.

  • Neither BTOES nor Global Media Research Ltd. shall be liable for any indirect, consequential, or incidental damages, including loss of travel or accommodation costs, arising from substitution, alteration, postponement, or cancellation of the event.