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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

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The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements and real results, which organisations achieve through the successful implementation of Business & Digital Transformation, Operational Excellence & Innovation Excellence programs. 

Previous Speakers

Todd VanHouten

Todd VanHouten

Senior Director of Strategy & Innovation, Cintas

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 08:30 - 09:10 am

Biography

Todd VanHouten is Senior Director of Strategy & Innovation at Cintas, overseeing Product, Technology, and Operational strategy along with large change initiatives. Todd has always been driven by a passion for innovation and views technology-done-right as the greatest enabler of innovation in our generation.

Cynthia Long

Cynthia Long

Change Leader Continuous Improvement, Intuit

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

Cynthia Long is an award winning Continuous Improvement Leader and Strategist.  Over the last 20 years, her passion for Lean Six Sigma has led her to create, innovate, and be a Revolutionary Leader for Continuous Improvement.  She is based in San Diego.

As a leader in technology, Cynthia is driven to mentor other women so that they can find magnificent opportunities for awesome careers in tech.

Her expertise includes, being a Revolutionary Leader for Continuous Improvement, Business Transformation Strategist,  Lean Six Sigma Master Black Belt, Public Speaker and a dedicated  Philanthropist and Mentor to women in tech.

  Her speaking engagements include:

  • Strategic Conversations- Mentoring and Beyond (Women in Technology)

  • Build to Fit - Paint to Match; Continuous Improvement in an ever changing landscape (ICMI Contact Center Expo 2022)

  • Data; Driving from the Customer Seat (Intuit)

  • Cost of Complexity (Intuit)

  • Surviving Domestic Violence (Compass Center For Women and Families )

William

William "Brou" Gautier

Director Spark Tank and Enterprise Performance Management, United States Air Force

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 09:15 - 09:50 am

Biography

Brou Gautier serves as the Director of Continuous Process Improvement and Innovation (CPI2) and lead strategist for USAF Operational Excellence supporting the Deputy Undersecretary of the Air Force, Management and Deputy Chief Management Officer. In this capacity, MAJCOM/NAF commanders, CIOs, CTOs, Senior Executive Service members and government leaders rely on his counsel and leadership on lean policy and business strategies. 

Mr. Gautier is a Master Black Belt and private sector business owner with extensive experience in government and public sectors as both a leader and on-the-ground change agent. He developed tactics, techniques and procedures to improve command effectiveness, readiness & efficiency across a spectrum ranging from maximizing contract ROI and authoring enterprise IT architecture analysis to developing PMO governance support, business cases and root cause mitigation strategies for complex problems. He has presented leader and organization business transformation and deployment strategies for IQPC’s PEX LSS Summit, Shingo International, and multiple DoD CPI Symposia.

Mr. Gautier received a B.Sc. from the US Air Force Academy, a Master of Air Mobility degree from the Air Force Institute of Technology, and an MBA from Auburn University. 

Isabella Manning

Isabella Manning

Head of Organisational Change Management, Virgin Australia

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

15 years partnering with organisations and leaders to architect and execute complex organizational change and transformation programs. Spent many years in Mining and Resources as well as Banking and Finance, with the most recent experience in aviation. Background as an Occupational Therapist. Ex Deloitte Consulting.

Ricardo Estok

Ricardo Estok

Global Operations Transformation, Goodyear

Biography

20+ years of experience in line functions and central roles, driving sustainable operations, supply chain and commercial excellence transformations.

Multicultural experience at global companies in the US, Asia and Latin America, including Goodyear, Johnson Controls, Abbott Labs, and Pepsi.

Holds a master’s of science in business from the University of Miami, Florida, and a bachelor’s of science in industrial engineering as well as master's black belt.

Ricardo has been a keynote/speaker at several universities and conferences and has published several articles in magazines and e-publications.

Currently leading Global Operations Transformation at Goodyear  driving for one- operating system and its key enablers for sustained value delivery.

Along with his wife Sandra, they partner with non-profit organizations supporting foster children aging in the system to find their way through technology and live Happily Ever Cyber!

Thomas Ball

Thomas Ball

Architect Lead, Starbucks

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 15:30 - 17:00 pm

Biography

Thomas Ball spent his early youth growing up among the radar sites and beautiful countryside of rural Germany as an USAF Airman after joining the AF at the earliest age possible. Transitioning through various technical programs, earning his BS in Electronics Systems from Southern Illinois University, Carbondale, and leaving the AF after serving on board a Communications Platform that performed redundant technical services to the US Pentagon and our National Command Authority, Thomas joined EDS, a pioneering technology leader, as Systems Engineer. Leaving EDS with a core group to launch a technology internet startup Thomas was pivotal in creating a foundational and pivotal technology platform that lead to new directions for correlating search and personal preferences in a new and challenging internet ecosystem.

After consulting internationally, Thomas joined Starbucks as Infrastructure Architect. While at Starbucks Thomas has moved between the Data Platform, Foundational Infrastructure, and Cloud transformation space. Thomas very much enjoys sharing his foundational technology passion and experiences with others as well as listening to the questions and observations on how technical ecosystems can be more resiliently instantiated to provide higher levels of service and lower costs.

Ian Phillips

Ian Phillips

LM Fellow & Chief Data Architect, Lockheed Martin

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 13:30 - 15:00 pm

Biography

 

Ian Phillips is the Chief Data Architect for Lockheed Martin Aeronautics in Fort Worth, TX. Ian is also a LM Fellow and INCOSE ESEP.
Ian first started working with data while developing applications using Public Domain INGRES in the mid-1980s. He first developed the concept of Information Lifecycles while working as the Chief Architect on a major project for NASA in 1998, and he continues to refine the Information Lifecycle concept to this day.
Dr. Marlene Kolodziej

Dr. Marlene Kolodziej

Senior Vice President, Service Delivery RICOH Digital Services, Ricoh USA Inc

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 11:15 - 11:45 am

Biography

Dr. Marlene Kolodziej was appointed Senior Vice President, Service Delivery at Ricoh USA, Inc. on October 1, 2022. Under her direction, the organization executes on the company’s digital-first approach, providing customers with unmatched value in a variety of areas encompassing Ricoh’s managed, professional, and IT services.
Dr. Kolodziej joined Ricoh in 2019 as Vice President of Centralized Services, quickly impacting the business by building and unifying teams dedicated to service and supplies, device management, ITS support, eDiscovery, technical services, and quality management. She also successfully established a global support model for Ricoh spanning the U.S., Poland, Spain, Uruguay, Malaysia, and South Africa.
A recognized leader in the development and implementation of customer-focused transformative technology and support solutions, Dr. Kolodziej possesses more than three decades of experience encompassing end-user support, personal computing and technology, mobility, infrastructure, network, data center, programming/development, applications, and LEAN/agile transformation. With exposure to the chemical, publishing, finance, data retention and storage, and healthcare industries, she has successfully led global technology and business teams to implement innovative client support solutions that have increased standardization, strengthened organizations, and decreased maintenance costs.

Emily Bosh

Emily Bosh

Senior Program Manager, Boeing

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 11:35 - 12:05 pm

Biography

Emily is a compassionate leader and strategic visionary with well-rounded background in project/program management and senior leadership in various industries including academia, international business, US military, US federal service, and aerospace industry. She has noted accomplishments in analyzing organizational culture characteristics, transforming leadership styles, and implementing new business processes with over 16 years of experience leading to operational excellence in each industry. Emily is currently a senior program manager leading the strategic implementation of Lean in the aerospace industry.

Jordan Thurston

Jordan Thurston

SVP, Global Head of Regulatory Profile Management & Performance Analytics, Citi

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 15:00 - 15:30 pm

Biography

Dr. Jordan C. Thurston is a 2x TEDx Speaker, self-starter, and thought leader who shies away from the phrase “this is the way it’s always been done” and drives efficiencies in his job and everyday life through process improvement. Jordan has worked across the retail and financial industry, honing his craft of improving processes and organizations globally, bridging the gap between theory and practice.
Jordan currently works as Senior Vice President, Global Head of Regulatory Profile Management & Performance Analytics at Citi where he drives process improvement across his remit. In addition to his corporate role, he is the Founder & CEO of Evolve Like a Dragonfly LLC and The Neopte Foundation, a nonprofit that provides purpose and direction to youth from low-opportunity backgrounds to pursue higher education (university & trade school).
In 2021, Jordan created The Dragonfly Construct, a process improvement methodology that challenges the status quo of how strategy is developed and implemented within a corporation and streamlines efficiencies to derive a new format for strategic management and process improvement.

Matthew Marino

Matthew Marino

VP Digital Capabilities, Prudential

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 10:05 - 10:35 am

Biography

 

Matthew Marino currently serves as Vice President and Product Owner with the Customer and Digital Team at Prudential Financial. He has more than 20 years of experience developing and deploying customer centric solutions that deliver significant business value. A seasoned Six Sigma Black Belt and SAFe Certified Product Manager, Matthew is renowned for driving impactful business transformations through technology and process optimization.

His focus on incorporating evolving technologies to maximize value through Intelligent Automation leverages strong background in RPA, Process Mining, and he has continued to stay connected to advances in Artificial Intelligence with recent studies completed at both Harvard and MIT. With a relentless focus on enhancing operational efficiency and customer experiences, Matthew is a transformational leader poised to drive success.

 

Michael Dove

Michael Dove

Vice President Enterprise Process Excellence and Quality, PSCU

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 11:45 - 12:15 pm

Biography

 

Michael Dove is a member of the PSCU Member Experience organization and leads the Enterprise Process Excellence & Quality team. This team consists of Lean Six Sigma Master Black Belts & the Black Belt Process Engineering team, our Business Transformation Program Managers, Operational Business Intelligence, Operational Governance, Compliance & Quality as well as the Robotic Process Automation Center of Excellence.
PSCU is the nation’s premier payments credit union service organization (CUSO). For more than 40 years, PSCU has partnered with credit unions to help them grow and meet evolving member demands. Leveraging digital technology, PSCU now supports the success of more than 1,500 credit unions, representing more than 5.4 billion transactions annually.
Michael has been at PSCU since 2013, working 23 years with Bank of America prior to that. He is a Certified Six Sigma Master Black Belt, Certified Scrum Master, certified ADKAR Change Manager & International Coaching Federation Associate Certified Coach. After more than four years in the role the enterprise leader for operational excellence at PSCU, Michael and his staff of Master Black Belts & Black Belts have trained over 700+ employees with 200+ of them gaining their certification in Yellow Belt, Lean Specialist or Green Belt, as well as have produced over $>1.2MM of financial value in improvement projects annually.
He is a regular speaker at OPEX Financial Services conferences, including this year’s most upcoming virtual conferences.
He is also very active in PSCU’s Diversity Equity and Inclusion initiative. He is the eastern regional leadership sponsor for PSCU’s Sankofa business resource group, which provides mentoring and access to people of color within the organization. He is also a member of the African American Credit Union coalition.
He received a Bachelor’s degree in Business Management from the University of Phoenix and Master’s degree in Adult Education from the University of South Florida.
Ashish Chopra

Ashish Chopra

Chief Information Officer, TDECU

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 11:35 - 12:05 pm

Biography

Ashish Chopra, is currently Head of Technology and Chief Information Officer for TDECU Bank. He is also a Wells Fargo veteran, where he served as SVP - Technology Chief Operating Officer (Office of Head of Technology) and Digital Product Leader for Cloud Blueprints. Chopra has more than 20 years of senior technology executive leadership experience solving complex business challenges by Modernizing Technolgy platforms, Leading strategic Merger & Acquisitions and Optimizing International Operations resulting in increased business value. He has a successful track record with major organizations including IBM Consulting, Target, New York Life Insurance and Sprint-Nextel. He holds a degree from Kit College of Engineering in India and completed leadership development training at Cornell University.

Anish Sharan

Anish Sharan

Head of Digital Transformation , Pritzker Private Capital

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 11:15 - 11:45 am

Biography

Anish Sharan is the Head of Digital Transformation at Pritzker Private Capital where he leads the development of digital capabilities that enhance customer experience, drive operational excellence, and deepen data utilization across PPC’s portfolio of companies. Pritzker Private Capital ("PPC"), a leader in family direct investing, partners with middle-market companies based in North America with leading positions in the manufactured products and services sectors.

He joins Pritzker Private Capital from the Chicago Mercantile Exchange, where he was Director of Transformation and Execution, responsible for driving digitization, technology modernization, and enterprise transformation initiatives. Mr. Sharan brings 20+ years of global leadership experience across digital operations, e-commerce, and technology-focused roles at The Nielsen Company, Leo Burnett Worldwide, Motorola, and Toyota.

Mr. Sharan holds an MBA from the University of Chicago Booth School of Business and is a certified Lean Six Sigma Master Black Belt. He is also an adjunct faculty at the Lakeforest Graduate School of Management.

Howard Tiersky

Howard Tiersky

CEO and Wall Street Journal Bestselling Author, FROM, The Digital Transformation Agency

Biography

Howard is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.”

Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.”
As an entrepreneur, Howard has launched two successful companies that help large brands transform to thrive in the digital age: FROM, The Digital Transformation Agency and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, Visa, and digital leaders like Facebook, Spotify, and Amazon.
Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world’s leading global consulting firms, where he helped launch their digital practice.
Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine.
Thomas Bertels

Thomas Bertels

Founder and President, Purpose Works Consulting LLC.

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Tuesday 7th May 2024 | 08:30 - 17:00 pm

Biography

Thomas Bertels is a management consultant and business transformation expert on a mission to make work more productive, valuable, meaningful, and impactful. He has more than 25 years’ experience helping companies across a range of industries, from start-ups to Fortune 500, transform how work gets done. Prior to founding Purpose Works, Thomas was a founding partner at OXYGY/Valeocon Consulting, a global consulting boutique. Earlier in his career, he led the process improvement and design practice at Aon Consulting/Rath&Strong and held various line management positions at ABB. Thomas has written several books and authored numerous articles on process redesign, strategy deployment, change management, organizational learning, metrics, and innovation. His latest book, Fixing Work, will be published in September 2023.

 

Stan Howell

Stan Howell

Vice President - Strategy & Business Excellence, Bristol Myers Squibb

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 13:55 - 14:25 pm

Biography

Stan Howell, Vice President, Strategy & Business Excellence at Bristol Myers Squibb, holds an excellent track record in strategically leading and transforming organizations to achieve manufacturing excellence. He has expertise in developing strategic deployment plans that enable high-performance workforces to achieve stellar business results while serving customers through right-first-time business processes. With a career that spans across manufacturing, supply chain, strategy realization, program management and operational excellence. Stan is a proven leader in driving bottom-line results and improving KPIs across numerous operation modalities including Small and Large Molecule, Vaccines, Medical Devices and Cell Therapies.

Brad Morrow

Brad Morrow

Principal Process Excellence Champion and Lead LEAN 6 Sigma Trainer, Helmerich & Payne

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 08:30 - 10:00 am

Biography

Brad Morrow is a Master Black Belt in Lean Six Sigma. He is a Principal Process Excellence Champion and Lead LEAN 6 Sigma Trainer at the Tulsa Based firm Helmerich & Payne. Brad invented and published the Lean tool TaaG analysis (Trends at a Glance). He is also the creator of the new contemporary art form Ignatian Rogue Art. Beyond this he is a professional magician (who performs under the stage name Zane Black). As a magician he invented the magic genre of Improv Magic. Brad is also a motivational speaker who speaks on topics such as how to turn dreams into reality and he is the creator of the empowerment podcast

Rachel Lockner

Rachel Lockner

Senior Vice President Operational Excellence, dentsu

Biography

I have been leading operational excellence for over 20 years at financial services, insurance and media companies. I currently lead Operational Excellence for the media in the Americas at dentsu. Since joining, dentsu in November 2021, my team has driven change for our external clients by leading the transformation of our company’s largest external client and redesigning key processes for other global clients. Recently, my focus has been to improve the satisfaction of our largest global clients through leading operational excellence remediation programs. I have designed and implemented core operational excellence foundational trainings and the structure to drive a culture of continuous improvement globally. Prior to joining dentsu, I created and led the process excellence and automation team at Moody’s for shared services. In this role, I introduced and embedded a culture of process excellence in order to drive results that resulted in the reduction of 365 days of cycle 6500 hours of non – value add work within 18 months through process and automation efforts. The Moody’s process excellence program was a finalist for The BTOES Business Transformation and Operational Effectiveness organization award for program with best value creation and innovation.

Niloofer Darbary

Niloofer Darbary

Strategy and Business Transformation Leader,

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 08:30 - 10:00 am

Biography

Niloofer is an accomplished leader, with proven expertise driving strategic initiatives at the CXO level, with significant impact for global conglomerates. She has an innate understanding of diverse cultures, working across Asia, Europe, and Americas.

Since joining Fiserv in 2016, she has lead multiple business innovation and transformation initiatives, around go-to-market strategies, improving customer experiences, and cost optimization. Preceding Fiserv, she was the transformation lead at Hewlett Packard involved in the design and execution of mergers & acquisitions, organization transformation and global delivery. She has been a Diversity & Inclusion leader at Fiserv a topic she is passionate about.As an industry-leading expert, Niloofer has been a key speaker at prestigious conferences across Asia, Europe and Americas. She was also a judge for the largest-scale, cross-industry leadership level event Digital Transformation & Operational Excellence Industry Awards in 2021, and was nominated for the "Change Agent" award at the Women in Payments USA Symposium 2022.

She is also a founding member of a global taskforce focused on creating more awareness of a genetic mutation called G6PD Deficiency that affects approximately 400 million individuals from diverse ethnicities.

Fahrurazi Bin Baharum

Fahrurazi Bin Baharum

Head Organization Improvement, Senior Lean Six Sigma Master Black Belt, Petronas

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 16:45 - 17:15 pm

Biography

 

Fahrurazi Baharum has more than 25 years of experience in business process reengineering, process improvement & optimization, and continuous improvement in Manufacturing and Oil & Gas sector. As a Head of Organization Improvement cum Senior Master Black Belt, under the Organization Transformation Unit, Change Management Department, Group Human Resource Management of PETRONAS, Fahrurazi has led Lean Six Sigma Green Belt, Black Belt and Master Black Belt training, and has trained & coached more than 700 Lean Six Sigma Practitioners for the past 16 years. Fahrurazi attained his license and certification in Lean Six Sigma from the American Society for Quality (ASQ) & Six Sigma Academy US. As a passionate continuous improvement practitioner, Fahrurazi has led and facilitated numerous Business Transformation, Process Reengineering, Improvement & Optimization, and Lean Six Sigma initiatives across PETRONAS, with realized audited value creation of more than USD 10 Billion of Cost Savings & Cash Generation and contributed to more than 300,000 of man-hours savings.
Fahrurazi has been invited as the judge at various Innovation Competitions in Malaysia, and guest speaker & panelist at established international and domestic conference related to Manufacturing, Operational & Process Excellence and Continuous Improvement.

 

Patrick Tam

Patrick Tam

Vice President of Corporate Operational Excellence, ServiceNow

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 11:35 - 12:05 pm

Biography

Patrick Tam is the Vice President of Operational Excellence at ServiceNow. In this role, he is responsible for driving enterprise-wide operational performance. Prior to ServiceNow, Patrick held various executive roles at Cisco, including leading Corporate Transformation & Corporate Planning. Patrick is also a professor at San Jose State University, teaching operational excellence management to the next generation of leaders.

Kevin Inman

Kevin Inman

Senior Director SRE DevOPS, Fannie Mae

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 10:25 - 10:55 am

Biography

A seasoned Technology Executive with a proven track record in Silicon Valley, including Apple, eBay PayPal, Cisco, AppDynamics AWS, , I am highly adept at optimizing team performance and building world class organizations at scale.. Passionate about system design and architecture coupled with disruptive technologies to achieve remarkable results. Leveraging my expertise, I have successfully built and elevated world-class engineering teams, organizations and companies. My approach to work involves embracing the cutting edge of technology and assembling a team of exceptionally talented individuals to work smarter and more efficiently.

Ken Fredman

Ken Fredman

VP, Head of Editorial, Design and Publishing, S&P Global

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 12:10 - 12:40 pm

Biography

Ken leads the Editorial, Design & Publishing (EDP) team created as part of S&P Global’s merger with IHS Markit. His team supports the creation of essential intelligence content, including articles, reports, presentations, infographics, cartography, videos, podcasts and dashboards on global markets with high-quality and consistent standards. The team uses its scale, with staff members located in 19 U.S. States and 10 countries, to provide 24/5 follow-the-sun operations for sector and regional-specific news, analysis, research, and economic insights.
Ken is a member of S&P Global’s Research Council and heads the firm’s Editorial Council to define style, develop editorial talent, share best practices, drive content innovation, and protect the franchise through governance and standards.
Prior to S&P Global, Ken directed digital marketing strategy for investment management businesses with BNY Mellon and J.P. Morgan.

Robert Cartia

Robert Cartia

VP- Business Process, ProMach

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 10:05 - 10:35 am

Biography

Rob is the VP- Business Process at ProMach. He is responsible for developing and driving ProMach’s best practice approaches and KPIs for customer service, operational improvements and excellence, and margin growth. Rob’s experience spans 11 industries within 8 companies to include Sony, PepsiCo, Allegheny Technologies Inc., GE, Johnson Controls Intl., Global Container Terminals, and REV Group. In addition, Rob serves as the Chairman of the Board for Parkview Community Federal Credit Union and Committee Member for the Aviation Maintenance Program at Pittsburgh Institute of Aeronautics.

Rob has an MBA from the University of Pittsburgh and is a graduate of MIT’s Advance Certificate in Executive Leadership Program. Rob’s background is in Operations, Engineering, and Operational Excellence. In addition, Rob is a veteran of the United States Air Force. 

Rob has published breakthrough concepts through the American Society for Quality and is currently in the process of publishing his first book.

Monika Mangla

Monika Mangla

former Digital Transformation Program Manager, Chevron

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 16:45 - 17:15 pm

Biography

Monika is a Managing Director with our Los Angeles practice focusing on driving finance transformation across various global energy clients leveraging digital technologies. She is a consulting boomerang joining Deloitte after spending more than a decade in the OG&C industry. Outside of work, Monika is passionate about volunteering and mentoring, in the area of sustainability, education, and women empowerment, and serves on the board of a Maryland based non-profit. She enjoys spending time with family, especially reading and traveling with her son for soccer in her free time.

Marnie Morgan

Marnie Morgan

Sr. Director Enterprise Operations, Service Delivery RICOH Digital Services, RICOH USA

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 13:30 - 15:00 pm

Biography

Marnie is an innovative and solutions-driven Operations Executive, speaker and advisor with a visionary mindset. She is dedicated to developing top-producing teams and driving operational excellence in her current role as a Sr. Director of Enterprise Operations Service Delivery at Ricoh USA, Inc.
With over 20+ years of progressive experience executing operational strategy, driving continuous improvement, in Managed Services, outsourcing operations across Fortune 500 companies.
Marnie's expertise lies in creating a culture that encourages employee engagement and puts clients first in all that we do. Marnie has a proven track record in leading teams through Business process transformation, Contract Negotiations, Client relationship management, P&L Management, team Building and leadership. Highly adept at identifying and establishing new process enhancements, streamlining operational workflows, and leading remote and hybrid teams.
Marnie has earned five promotions throughout her career, showcasing her ability to drive and implement innovative client support solutions, build, and develop top-producing teams, and drive operational excellence.
Lynn University graduate holds an MBA with a HR concentration. A global advisor at How Women Lead, a national organization of top executive women—an ARMA Professional Member in the international community in information management.

Tami Beheler

Tami Beheler

Sr Director End-to-End Process Excellence, Eli Lilly and Company

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:05 - 15:35 pm

Biography

 

A scientist by training, Tami has a Master's degree in biochemistry from Johns Hopkins University School of Medicine where she studied the intricate inner-workings of living organisms. Now, as a self-proclaimed 'bio-organizational chemist', she applies that same systems-oriented thinking to help complex human organizations adapt and thrive.
Tami's 20+ years of experience designing changes to speed development of new medicines have tested and fine-tuned her ability to quickly make sense of complexity, strengthen the 'connective tissues' between organizational silos, and devise creative/unexpected strategies that make it easier for people to make sense of change and embrace new ways of working.
In her free time, you can find Tami out on the pickleball court or exploring creation.

 

Lincoln Kirsten

Lincoln Kirsten

Senior Director, Fujitsu Ltd

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 12:45 - 13:15 pm

Biography

Lincoln Kirsten, SAP Offerings Leader at Fujitsu, is a Senior Director in the Global Business Applications division, responsible for leading the SAP Business Process Intelligence (BPI) and ERP transformation initiatives for Fujitsu globally. He has over 25 years of experience in consulting and IT services, including Business Management, Portfolio Management, Pre-sales, and Delivery roles. In addition to leading teams in the Americas, Caribbean Region, Middle East, and Europe, Lincoln has assisted numerous companies in various sectors, such as Manufacturing, Oil & Gas, Food & Beverage, Retail, A&D, Telecommunications, and Automotive. Lincoln is also designated by SAP as an official Intelligent Enterprise Ambassador, and his current work involves, among other things, developing frameworks and methodologies around Digital Operational Excellence to meet customer needs and drive business processes efficiently.

Erin Pelletier

Erin Pelletier

Director of Operational Excellence, Care New England Health System

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:35 - 16:05 pm

Biography

Erin Pelletier is employed at Care England, the second largest health system in Rhode Island, as the Director of Operational Excellence. Here, she has led multiple transformation projects yielding savings over $100 million. As the organization continues to improve, she is installing an integrated approach to system-wide performance improvement activities designed to drive transformational change and maximize financial results.

Erin holds a Masters of Business Administration degree from the University of New Haven, B.S. degree in Mathematics with a concentration in statistics, and is a certified Project Management Professional and Six Sigma Green belt.

Erin lives in scenic Connecticut with her husband and three children. She enjoys cooking and any activity outdoors such as hiking, passing the football, or lounging on the beach.

Brent Roberts

Brent Roberts

Director Process Excellence and Mining, Roboyo

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 13:55 - 14:25 pm

Biography

Brent is a seasoned professional renowned for his expertise in driving transformative change across diverse industries. His journey began in industrial manufacturing and assembly, where he earned Six Sigma Green Belt and Lean Six Sigma Black Belt certifications, demonstrating his commitment to process optimization. With a background as a US Army Officer, Brent brings invaluable leadership skills and a results-driven perspective to every endeavor. Throughout his career, Brent has led large-scale transformations in various industries, achieving significant cost reductions, streamlining workflows, and implementing growth strategies. His leadership style emphasizes team building and collaboration, fostering high-performing teams that consistently deliver exceptional results. As the Director of Process Excellence and Mining at ROBOYO, Brent continues to leverage his extensive experience, military background, and innovative mindset to drive impactful and customized results for clients. With a relentless focus on innovation and efficiency, Brent remains dedicated to delivering sustainable solutions that drive lasting value for organizations.

Dr. Mathias Kirchmer

Dr. Mathias Kirchmer

Managing Director, Scheer Americas LLC / (part of Scheer Group)

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Dr. Kirchmer is an experienced practitioner and thought leader in the field of Business Process Management (BPM) and Digital Transformation. He is Managing Director of Scheer Americas, previously BPM-D. He co-founded BPM-D, a consulting company focusing on performance improvements and appropriate digitalization by establishing and applying the discipline of BPM. Before he was Managing Director and Global Lead of BPM at Accenture, and CEO of the Americas and Japan of IDS Scheer, known for its process modelling software and process consulting.

Dr. Kirchmer has led numerous transformation and process improvement initiatives in various industries at clients around the world. He has published 11 books and over 150 articles. At the University of Pennsylvania and at Widener University he has served as affiliated faculty for over 20 years. He received a research and teaching fellowship from the Japan Society for the Promotion of Science.

Jose Pires

Jose Pires

CEO, Global Excellence & Innovation, Innovation & Excellence

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Tuesday 7th May 2024 | 08:30 - 17:00 pm

Biography

Vatsala Sadasivan

Vatsala Sadasivan

Global Operational Excellence Lead, Sanofi

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 12:45 - 13:15 pm

Biography

Vatsala is a strategy, business transformation and operational excellence leader with business, technical and organizational skills focusing in the biopharmaceutical industry, with 17+ years of experience.

She has worked in 4 different biopharmaceutical companies across 3 continents, from R&D to clinical and commercial manufacturing operations. Skilled at driving transformation roadmaps from R&D to manufacturing and supply. Expertise around process simplification and optimization, implementation of best in-class technology and digital solutions and developing high performing organizations. A strategic thinker who is able to translate vision and strategy into operational solutions. Passionate about innovation and technology, global networking, benchmarking and experience in multicultural environments (North America, South America, Europe and Asia). 

Vatsala is currently the Global Operational Excellence Lead for R&D in Sanofi, where she is responsible for leading and driving the Operational Excellence program for global R&D. Prior to her current role, she was the Head of Operational Excellence for R&D North America Region and before that held various Operational Excellence roles within Sanofi in the Manufacturing and Supply business. Before joining Sanofi, Vatsala worked for Shire and Millipore in various functions from R&D to clinical and commercial manufacturing operations.

She holds a Masters in Chemical Engineering from Northeastern University-Boston and Bachelors in Chemical Engineering from the University of Nebraska-Lincoln. She has a digital mindset and is passionate about AI applications for the life science industry and has completed the Executive Program in Artificial Intelligence - Implications for Business Strategy from the MIT Sloan School of Management. 

Robert Stewart

Robert Stewart

CEO, OpusWorks

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Tuesday 7th May 2024 | 08:30 - 17:00 pm

Biography

Rob Stewart is a thought leader for portal powered OPEX deployments that feature blended learning, competency learning, project tracking, and robust automation.

For over 30 years, Rob and his team have enabled organizations such as Cargill, Cintas, the U.S. Air Force and many others to more rapidly and simply scale their Lean/Six Sigma/Problem Solving/Continuous Improvement initiatives. 

OpusWorks customers experience personal attention, world-class tools, and amazing content as they accelerate speed to results. 

Rob is passionate about how learning and systems can transform lives and improve performance.  He began his career with IBM and is a graduate of Emory University in Atlanta.

Hillary Goodman

Hillary Goodman

Managing Director, Gagen MacDonald

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 11:45 - 12:15 pm

Biography

Hillary has worked on the ground with clients to use communication, employee engagement, storytelling and leadership development to ensure a cohesive employee experience in the midst of M&A integration. She has led teams and initiatives resulting in award-winning work for some of the world’s most admired companies such as: ITT Corporation, Guardian Life Insurance, Novo Nordisk, McGladrey/RSM, a F100 Global Biopharmaceutical Company, PepsiCo, GE Healthcare and Pfizer. Since joining Gagen in 2011, she has homed in extensive change and communications expertise through all phases of a deal – from pre-announcement through post-merger integration across a range of industries.

Michael Thomas

Michael Thomas

Process Improvement Leader, Airbnb

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 08:30 - 10:00 am

Biography

Michael is a Lean Transformation Leader and Innovation Coach with over 15 years of experience, driving change across various industries including Technology, Hospitality, Retail, and Healthcare. He excels in customer success and lean product management, specializing in aligning incentives and empowering high-performance teams towards Continuous Innovation. Michael uses battle-tested patterns and coaching systems to navigates uncertainties from ideation to scale-up in dynamic environments. His unique, global perspective, gained from extensive travel and cultural experiences, enriches his strategic insights, enabling systematic problem-solving.

Dr. Donna Bell

Dr. Donna Bell

Owner and Chief Business Consultant, Dr. Donna Bell Consulting

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 15:30 - 17:00 pm

Biography

Joel

Joel "Thor" Neeb

Former VP of Execution and Transformation, VMware

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 09:15 - 09:45 am

Biography

Joel "Thor" Neeb, former VP of Execution and Transformation at VMware, has been a pivotal force in transitioning the company into a SaaS leader. Under his guidance, VMware surpassed its $5 billion SaaS revenue goal a year early, while managing a 40,000-employee workforce through significant cultural and operational changes. Joel's strategic approach notably included retaining 99% of key talent during a period of high attrition and playing a key role in VMware's acquisition by Broadcom.

Prior to VMware, Joel led Afterburner, a consultancy serving Fortune 100 companies and sports teams, and had an illustrious career as an F-15 Aviator and Mission Commander in the U.S. Air Force. Joel is also an accomplished athlete, having completed a triathlon and participated in four seasons of "American Ninja Warrior."

Jack Moloney

Jack Moloney

Senior Director – Global Strategic Customer Transformations, SAP Signavio

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 11:45 - 12:15 pm

Biography

Jack is a seasoned professional with over a decade of experience at SAP, rich within Business and Enterprise Architects. Jack currently lends his expertise as a key member of the SAP Premium Engagement Center of Expertise with a specialty in the implementation of SAP Signavio for business process management and process automation and improvement. Jack is passionate about ensuring customers gain the utmost in business returns with a fierce commitment to propelling success and innovation in the realm of business process optimization

Badri Devalla

Badri Devalla

Associate VP, EdgeVerve, EdgeVerve

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 13:30 - 15:00 pm

Biography

Badri Devalla is the Global Solutions & PreSales Head at EdgeVerve, an Infosys company, leading a team of AI & Automation experts to design solutions that drive business outcomes for our clients using EdgeVerve Platforms. His expertise and focus is to bring the latest in AI to Enterprises to drive touchless operations, deepen customer engagement and amplify employee potential. In other roles in Infosys, Badri has been a Sr Principal in Hi Tech, and a Senior Manager – Client Services where has been a trusted advisor to business and technology executives.
Prior to Infosys, Badri led Systems and Solution Engineering teams at Nortel and Networking Startups.
Badri has an M.S. in EE, and PhD in CS from Texas A&M University.

Steve Claus

Steve Claus

SVP - Business Transformation, Hyperdrive Agile Leadership

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

Steve Claus is an accomplished technology executive and Solution-Focused Coach with a proven track record of leading globally distributed organizations. With over twenty-five years of experience in technology leadership, Steve brings a wealth of knowledge and expertise in research & development, strategic alliances, program management, quality assurance, management consulting, and business agility.

Suraj Baxi

Suraj Baxi

Vice President of Enterprise Transformation, Albemarle Corporation

Biography

● Partner with C–Suite and business unit strategy leaders to define company strategy - both long range and annual, and responsible for localizing and aligning the strategy to the top 100 leaders through the enterprise OKR process.

● Lead the Transformation Management Office - consisting of EPMO, Continuous Improvement, Business Process Management Align our PMO, Change Management, and CI efforts to the top 50 initiatives. Define, visualize, and manage the transformation governance structure with QBRs, MBRs, Initiatives – highlighting value realized, resource constraints, execution risk and gaps – focusing on building strategic agility throughout the organization.

● Led the Customer-Centric Growth Strategy and CX Team, identifying $600 million revenue opportunity through premium-pricing, lowering the cost to serve, and furthering our customer satisfaction.

Ric Keller

Ric Keller

Speaker/Former Congressman/Attorney, HRKM

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

Ric Keller served as a U.S. Congressman for eight years. Today, Congressman Keller is an award-winning author, keynote speaker, and attorney. His book, Chase the Bears: Little Things to Achieve Big Dreams” was a #1 Amazon bestseller.

He is also a contributing author for two bestsellers in the Chicken Soup for the Soul book series. Ric’s TEDx Talk on self-deprecating humor was the 6th most watched TEDx Talk in the world in May 2022. Ric received his bachelor’s degree from East Tennessee State University, where he graduated first in his class, and his law degree from Vanderbilt. (Ric’s website is www.rickeller.net)

Dylan Boynton

Dylan Boynton

Sales Solution Engineer, iGrafx

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 09:15 - 09:45 am

Biography

Dylan Boynton is a Sales Solution Engineer with 15 years of experience in the healthcare IT and process automation spaces. He previously worked as Lead Consultant at Hyland Software, leading content management implementation projects with large hospital systems. Dylan has a degree in Information Technology, resides in the Space Coast of Florida, and enjoys foil surfing and disc golf in his spare time.

Cássio Christianini

Cássio Christianini

Head of AI and Incubation Businesses, SAP

Biography

With an unwavering commitment to harnessing innovation for a more effective and conscientious business environment, Cassio is an industry leader in fusing business acumen with technological advancements. In his role at SAP, he spearheads the AI and Incubation Business division across Latin America and the Caribbean, steering over 50,000 clients toward harnessing the full potential of these cutting-edge technologies. Cassio's prior leadership of Business Transformation and Strategy positioned SAP at the vanguard of a revolutionary business paradigm, nurturing sustainable growth and forging key alliances to continually deliver value to the region's most influential corporations.

Michael Schank

Michael Schank

Founder and Managing Director, Process Inventory Advisors

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 15:30 - 17:00 pm

Biography

Michael is a distinguished thought leader and executive, specializing in addressing Digital Transformation and Operational Excellence challenges through his innovative, process-based framework. With over 25 years of experience in the Financial Services industry, he has primarily served as a management consultant, empowering clients with forward-thinking solutions in technology, process, and risk and spearheading large-scale business and digital transformations. Michael brings a powerful combination of superior sales and delivery skills, having personally sold and delivered over $100M in consulting services.

He is the author of the book, ‘Digital Transformation Success,’ in which he introduces his groundbreaking Process Inventory framework. This promises to be a transformative approach to achieving success in the digital era, unlocking unprecedented levels of operational efficiency and strategic alignment.

Shannon Brown-Hess

Shannon Brown-Hess

Senior Director of Customer Success, CallMiner

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 14:15 - 14:45 pm

Biography

Shannon Brown-Hess is a seasoned success professional known for her innovative strategies and creative solutions. Shannon quickly rose through the ranks due to her exceptional leadership skills and dedication to her craft.

Throughout her career, Shannon has worked with a diverse range of clients, from startups to Fortune 500 companies, helping them achieve their goals and drive business growth. Her expertise lies in driving business performance improvements through strategic value planning and delivery, where she has consistently delivered impactful and measurable results.

Shannon’s passion for continuous learning and staying updated with the latest industry trends has been instrumental in her success. She is a strong advocate for data-driven decision-making and believes in leveraging technology to streamline processes and enhance effectiveness.

Currently serving as a Senior Director of Customer Success and team lead in the BPO vertical at CallMiner, Shannon leads a talented team and spearheads strategic initiatives to elevate brand visibility and customer engagement. Her commitment to excellence and ability to adapt toevolving market landscapes make her a valuable asset.

Joe Benz

Joe Benz

Senior Account Executive, Finario

Biography

Joseph Benz is Senior Account Executive at Finario, a capital planning & portfolio strategy solution for Capex stakeholders in operations and finance. In his role in managing strategy and sales, Joe speaks with hundreds of large enterprise decision makers every year across a broad range of industries – giving him first-hand perspective on how companies are choosing and managing their capital investments.

Prior to joining Finario, he held strategic account roles at LogicSource, a SaaS solution for procurement, and Lightbox,  a commercial real estate information and technology platform.  Joe is an active volunteer/fundraiser, highlighted by his annual swim across the Long Island Sound (21 miles wide at its widest point) to benefit St. Vincent’s Health Services.

Mark Khabe

Mark Khabe

Co-Founder, PrimeBPM

Biography

With over two decades of hands-on expertise in Operational Excellence, Mark Khabe has been instrumental in formulating strategies and executing successful implementations for leading organisations.

A seasoned BPM professional, Mark is passionate about technology and has a keen eye for innovation, empowering organisations to achieve more with less. Mark co-founded PRIME PMG – a Business Process Management consultancy firm, and following its success established PRIME BPM—a cloud-based BPM SaaS solution. Mark has worked extensively with numerous global companies, from Pfizer, Coca-Cola, GE, Sanofi, Suncorp and government organisations, contributing significantly to their journey towards operational excellence and steering them towards establishing a culture of continuous improvement.

Randy Clark

Randy Clark

VP of Sales, KPI FIRE

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 14:15 - 14:45 pm

Biography

Randy works with companies of all sizes to help them leverage the power of KPI Fire software to turn their strategic objectives into tangible results.

Before joining KPI Fire Randy worked with Upland Software in Six Sigma Sales and had a number of record sales years.

Randy has spent over 25 years working in continuous improvement with emphasis in Six Sigma and the Baldrige criteria for performance excellence.

While with Whirlpool Corp. as Director, Global Quality, I directed a Baldrige-based improvement effort, implementing numerous approaches to measure and improve performance. Under my leadership Whirlpool was recognized as a best practice company by the American Productivity and Quality Center, as well as winning recognition in the Michigan Quality Award (State Baldrige Award).

While working with Pitney Bowes, as Director, Quality and Productivity, I deployed a Six Sigma initiative from the ground floor. Within the first seven months we trained 40 Black Belts producing over $13 million in first-year benefits.

A Black-Belt trained member of the American Society of Quality, I have also been a three-year examiner for the Malcolm Baldrige National Quality Award.

Tiffany Rosik

Tiffany Rosik

CEO, TGR Management Consulting LLC

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

 

Tiffany Rosik, CEO of TGR Management Consulting, advises Fortune 1000 companies on aligning business and technology initiatives to achieve growth. Tiffany develops and recommends the organization's strategic and long-range goals based on analysis and studies of business conditions.
Ensures the best use of the organization's resources for the establishment of key objectives and mission realization, considering the organization's strengths, weaknesses, capacity, and products. Her methodology has delivered repeatable, scalable operations that grow revenue faster while cutting unnecessary costs.
Tiffany's educational background includes a Master's in Information Systems from Loyola University Chicago and a Bachelor of Science in Marketing from Millikin University, where she was a dual-sport NCAA athlete. She holds certifications such as Project Management Professional (PMP), Risk Management Professional (RMP), and Technical Negotiation from Harvard Law School, and is board-certified.
Going beyond traditional boardroom involvement, she also hosts the empowering podcast, "The Business of Non-Profits," where she delves into the dynamic world of social entrepreneurship and philanthropy from a business perspective.

 

Maril Gagen MacDonald

Maril Gagen MacDonald

Founder & CEO, Gagen MacDonald

Biography

Maril pioneered a discipline that initiates collaboration from the corporate office to the front line. Using the power of an organization’s brand, culture, vision, history and reputation, her work aligns and mobilizes organizations to transform and deliver business results. As the Founder & CEO of award winning strategy firm Gagen MacDonald, Maril has had the privilege of working with some of the most recognized brands in the world.

Maril is a member of the American University Board of Trustees, Arthur W. Page Society Board of Directors, Institute of Public Relations Board of Directors and Women’s President’s Organization Board of Directors. She is also an Advisory Board Member for the Arthur W. Page Center for Integrity in Public Relations and a Senior Leader for the Public Relations Society of America.

Maril has been recognized as one of the top 25 industry leaders by PR Week and has been inducted into the publication’s Hall of Femme. In 2013 Maril was awarded the Arthur W. Page Society Distinguished Service Award. She is a frequent speaker at corporate leadership meetings, industry conferences and universities.

Specialties: Strategy Execution, Organization Transformation, Culture Change, Leadership Development, Employee Engagement

Keith C. Norris

Keith C. Norris

CEO, KPI Fire

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 09:15 - 09:45 am

Biography

Keith is an advocate of Continuous Improvement, goal planning and leader of the Culture of Productivity tribe. An author, a lifelong entrepreneur, a proud husband and father, tandem road cyclist, ice hockey player, and CEO at Complete XRM, inc.

Specialties: KPI, Dashboards, Strategy, Cloud, Saas, Culture, Visionary, Financing, Recruiting, Hiring, Development Management, Lead Measures, Lag Measures, DNA Selling, J2EE, Linux, Oracle, Sibel, Goldmine, Act, SalesForce, XML, HTML, JavaScript, CRM Sales, Contract Negotiation, Server Architecture, SaaS business Model, BPM, SOA, SOBA, SaaS, Java, AJAX, Web 2.0, Enterprise 2.0, BPM Business Process Mapping , FranklinCovey, etc

Nelson de la Cruz

Nelson de la Cruz

Senior Business Transformation Architect, Software AG

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:05 - 15:35 pm

Biography

Nelson de la Cruz is a distinguished Senior Solutions Architect at Software AG, where he leverages his expertise in process optimization technology to enhance business operations. With a strong focus on operational efficiency, compliance and service delivery, Nelson plays a pivotal role in guiding organizations through digital transformation journeys.

He's actively involved in webinars and expert-led sessions, sharing insights on the strategic implementation of process mining to streamline organizations' processes and ensure their compliance with regulatory and policy standards. His work supports the development of digital services that aim to optimize customer and citizen experience, underlining his commitment to improving operations through innovative technological solutions.

Bart Schubert

Bart Schubert

CEO, Schubert Consultants, Inc.

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Tuesday 7th May 2024 | 08:30 - 17:00 pm

Biography

Bart Schubert, an accomplished corporate strategist, has a 40-year history of fueling business growth in the U.S., Europe, and Southeast Asia. Proficient in crafting robust strategies, enhancing performance, and broadening portfolios. Today, Schubert Consultants, Inc. offers strategic planning, organizational development, expert facilitation, and coaching services. 

Robert Newland

Robert Newland

Chief Revenue Officer, Pandatron

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 15:30 - 17:00 pm

Biography

I work with organizations to align people and business strategies in order to achieve great business outcomes. My work includes change management, executive search, leadership development, human resources advisory and outplacement services, combining best-in-class technology and artificial intelligence with an amazing team of experts.

Ted Iverson

Ted Iverson

Snr. Advisor,

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 16:45 - 17:30 pm

Biography

Ted Iverson is a former Senior Operations Expert with McKinsey & Company and has led business improvement transformations in many industries and cultures.

His focus is global transformations including work on productivity, workflow improvement, alignment of costing and incentive systems, organizational design and purposeful employee engagement. He has been a Shingo Prize examiner for the past twenty-nine years.

Ted holds a B.S. in Manufacturing Engineering from Weber State University in Ogden, Utah USA. He also served a Baldrige examiner. He resides in eastern Oregon.

Bhavesh Vaghela

Bhavesh Vaghela

Chief Marketing Officer, ActiveOps

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:35 - 16:05 pm

Biography

Bhavesh is an accomplished tech marketer and host of the ‘Ops Game Changers’ podcast. Since joining ActiveOps, Bhavesh has been on a mission to bring to the fore the stories and achievements of service operations leaders – including how AI can blend with human to drive better decision-making and how this combination is already transforming operations. 

Bhavesh has over 20 years of experience in fast-paced and disruptive markets. He has held senior roles in start-ups like ResponseTap and Kernolab, as well as global brands - Oracle and OpenText.

Spencer O'Leary

Spencer O'Leary

CEO of North America, ActiveOps

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 14:15 - 14:45 pm

Biography

Spencer leads the North American division of ActiveOps - a provider of Decision Intelligence for service operations globally in Banking, Insurance, Healthcare and BPOs, delivering predictive and prescriptive insights to help our customers to make better decisions, faster. 

With a passion for operations management, Spencer helps organizations transform their service operations resulting in over 20% more capacity, over 30% boost in productivity, and significant business impact, quickly.

Spencer has over 30 years of experience leading sales and operations teams in North America, the UK, South Africa and India.

Madhur Naidu

Madhur Naidu

Senior Technical Manager, Edgeverve

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 13:30 - 15:00 pm

Biography

Kumar Abhinav

Kumar Abhinav

Associate Director, Edgeverve

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 13:30 - 15:00 pm

Biography

Jonathan Miciano

Jonathan Miciano

Senior Innovation Engineer, SS&C | Blue Prism

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 14:15 - 14:45 pm

Biography

Jon Miciano is a Senior Innovation Engineer for SS&C Blue Prism. He has over twenty-eight years of experience with Intelligent Automation, most recently focused on product implementation and development of the SS&C platform for use by Fortune 500 companies within the Wealth and Healthcare space. 

In his current role, Jon is responsible for leading Intelligent Automation engagements related to product sales and marketing activities. He joined SS&C in November 2008 and holds an M.B.A. from Baker University and a Bachelor of Science degree from the University of Missouri-Columbia.

Why Attend?

The Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES) focuses on how organizations around the world are rethinking and adjusting the role of operational excellence to prepare for the future, transform their businesses, and gain a competitive advantage.

This event is the largest gathering of senior-level executives across the entire business transformation & operational excellence ecosystem. 

  • CEOs, COOs CSOs, CIOs, CAOs, CMOs, CFOs, CLOs, Chief Excellence Officers
  • Heads of / SVP & VP Global Operations, Global Operational Excellence Leader
  • Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business Excellence, Business Transformation, Innovation Excellence, Innovation Deployment Value Creation, Productivity, Operational Excellence, Continuous Improvement, Process Excellence, OpEx, Process Engineering, Strategy Execution, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.
  • VPs of Global Operational Excellence, Global Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics, Lean & Six Sigma, Operational Excellence & Productivity, Business Process Management.
  • Business Process Management Champions, BPM Project Leaders. 
  • Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts
  • Directors of Operations, Process Re-Engineering, Productivity, BPM, Lean Six Sigma, Continuous Improvement, Business Reengineering, Performance Excellence, Operational Excellence, Process Analysis, Manufacturing Excellence, Productivity, Software Process Improvement
  • From across all industries, including Manufacturing, Hospitals, Healthcare, Medical Devices, Automotive & Transportation, Banking, Capital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & Gas, Power & Utilities, Real Estate, Hospitality & Construction, Technology, and Communications.
Learn More

Why is BTOES the “must attend” event for senior Excellence and Transformation Strategists?

  • Hear from the best selection of senior level Operational Excellence and Business Transformation leaders from the world’s biggest, most progressive companies 

  • Gain insights from the fastest growing innovative organisations on how they are achieving unprecedented levels of excellence

  • Benchmark against best-in-class organizations across all major industries 

  • Get to grips with the evolving role of Operational Excellence as part of a strategic tool kit for managing change

  • Uncover cutting edge solutions, forge winning partnerships and grow your network

  • More discussion sessions, networking opportunities and interactivity

 

What makes the event truly unique?

  • The ONLY event to meaningfully address strategic BT and OE challenges in the context of the bigger picture trends and global industry movements transforming the way we do business

  • The ONLY event to actually act on your feedback - More networking, more interaction, more case studies

  • The ONLY event to build its agenda through 6 months of painstaking primary research with select innovative industry leading practitioners, ensuring our content is weighted precisely to the most pressing industry challenges and future trends

  • Unrivalled levels of speaker content scrutiny to deliver the best content of any event in this space and put our foot down on NO SALES PITCHES

  • The event with the best spread of industry expertise, allowing you to learn from parallel sector expertise and benchmark with the best in class

  • The ONLY end-to-end Business Transformation & Operational Excellence cross industry event in the market bringing the whole ecosystem together to look at Cultural Transformation, Leadership, Prcoess Excellence, Innovation, Strategy, CX & Agile to achieve top line growth.

Learn More

Culture Transformation 

  • Mastering Change Management & Cultural Transformation 

  • The Recipe for Sustainable Organizational Productivity

  • Culture Transformation KPI and Metrics Development

  • The Neuroscience of Change and How to Make it Stick

  • Developing an Action-oriented Mindset and Positive Culture to Drive Transformation 

  • Approaching Operational Excellence Culture – The Systematic Way

  • The Underestimated Value of Empathy in Sustainable Business Change

  • Elevating Quality Culture & Quality Competencies for a Global Workforce

  • Using E2E Customer Value and E2E Process to Drive Culture Change

  • Supercharge Your Culture

  • Why is Sustaining the Effects of Operational Excellence Programs so Difficult?

Operational Excellence 

  • Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organization

  • Deploying Toyota Kata to Enable CI Culture Development 

  • Standardized Work Implementation

  • Leveraging Vendors to Drive Global Scale

  • Enabling Supply Chain Excellence with Blockchain and the IoT

  • Accelerating Project Execution using the Scaled Agile Framework and Total Business Management

  • The Evolving role of Operational Excellence in Industry 4.0

  • The Approach to Human Manipulation: The Intersection of Psychology, Six Sigma and Change Management

 

Business Transformation 

  • The Secrets to Large-Scale Business Transformation Success

  • Enabling Value-driven Transformation with People, Process and Technology Aligned Behind Organisational Culture

  • Defining your Identity as part of a Value-creating Ecosystem

  • Identify and Prioritize Transformation Opportunities

  • Process Controls Digital Transformation

  • Aligning Business Transformation with the Future of Work

  • Managing Large-scale E2E Supply chain Transformation

  • Systems Thinking & Approach:  The Enterprise Operating System for the Concept to Cash Value Stream

  • Agile Transformation in a regulated environment

  • Enabling and Delivering Operational Excellence (OE) Through Management System (OEMS) and Operational Discipline (OD)  Deliverables

  • World Class Manufacturing Transformation

  • Managing Disruption to Industry Supply Chains

 

Innovation Excellence 

  • From the Disrupted to the Disrupter - Leveraging your Business Value to Become an Indispensable Agent of Change

  • The Importance of Enduring Technology Partnerships to Future Success

  • Design Thinking to Empower Industry 4.0 Leadership 

  • Sowing the Seeds of an Enduring Innovation Partnership Strategy

  • Innovating culture! - Is it possible to unlock the intrapreneurial spirit within a big traditional multinational corporation?

  • Harnessing IoT Innovation to Transform

  • Inspiring Innovation Enterprise Wide

  • Designing a Roadmap to Optimize Short-term and Long-term Innovation

 

Technology Excellence 

  • Applying Lean Six Sigma to Big Data Analytics

  • Introducing the Digital Workforce of the Future - RPA Change Management Program

  • Realising the Benefits of CMMI 2.0

  • Innovation and Digital in the Future Supply Chain 

  • API and Open Architecture Development

  • Exploring the role of Organizational Competencies in Information Technology Outsourcing

  • Enabling AI Project Initiatives with Agile Development

  • Digitalization: How to move from hype to Generation of Business Return

  • Digital Workforce Demand Management

 

Customer Excellence 

  • Bringing your Customer to the Center of Operational Transformation and Intelligent Automation Adoption

  • Connecting Customer Service to the Business Transformation Value Stream 

  • Managing Industry Change in line with ACES Mobility Trends

  • Building Data-Privacy Compliance into your Customer Experience Excellence Programs

  • Leveraging Customer Journeys to Create end-to-end Value

 

Leadership Excellence 

  • Introducing the Digital Workforce of the Future with an Automation Change Management Program

  • Leader as Coach – A Lean Approach to Creating a Coaching Culture

  • Lean Transformation of Training and Skills Development 

  • The Impact of Leadership Choices During Times of Transformation

  • From Change Sponsors to Agents of Change - Leading a Re-imagined People-first Transformation 

  • Assessment as an Accelerant to Operational Excellence

  • Developing Frameworks to Inspire and Support Continuous Improvement Champions, Attract and Retain Talent

 

Scaling Excellence and Agility

  • Cutting Through the Noise - How can you use AI to Drive Transformation and Operational Excellence now?

  • Operational Excellence, a Value-based Systems Approach at Scale

  • Reinvigorating the Lean Approach with a Scalable Pilot Approach

  • Best Practice from a Comprehensive Continuous Quality Improvement Program in times of rapid change

  • Creating a Symbiotic Relationship with Startups

  • Agile and Innovation Approaches

 

Strategy Execution Excellence

  • Transforming through analytics in a non technical world

  • Aligning an Organization Post Merger and Acquisition

  • How to Identify and Resolve “Points of Failure” in Business Processes

  • Delivering Exceptional Operations Results: Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs) 

  • Process Management and Agile: A Joint Design and Implementation Approach

  • Gaining Complete Visibility of your Processes with Data Mining

  • How Advanced Communications Skills Can Turbo Charge Change Management 

  • Portfolio Workflow Management with Kanban and SAFe

Learn More

More social functions and get-togethers, it all about making new industry friends, in the beautiful setting of the Orlando

  • Welcome Cocktail Party - May 8, 2024. 
  • Awards Gala Reception - May 9, 2024
  • Awards Gala Event - May 9, 2024
  • Awards After Party - May 9, 2024. 
  • Hot Full-Service Breakfasts - May 7-10, 2024.
  • Mid-Morning and Mid-Afternoon Themed Breaks - May 7-10, 2024
  • Sit Down Full Service Plated Lunches - May 7-10, 2024.
Learn More

BTOES  has been engineered to exceed expectations and create more engagement opportunties:

  • 80+ Speakers – All Practitioners - Industry Leaders, Thought Leaders, Disruptors, & Legends.
  • Over 80 Sessions
  • 3 in-depth Dedicated Tracks with unparalleled opportunities for knowledge sharing and networking. The People Summit, Process Summit, Technology Summit
  • 20+ hours of social networking
  • 16+ hours of session time dedicated to peer to peer exchange of ideas. 
  • 60+ Track Sessions.
  • 6+ Thought Leader Panel Discussions
  • 50+ Round-Table Discussions.
  • 20 Summit Interactive Workshops & Master Classes
  • 100+ Poster Board Presentations
  • 30+ Credible Solutions Providers in the Exhibit Hall, announced end of October.
  • 600+ Attendees. 
  • 35,000+ Social Media Community Members.
  • 1,000,000+ BTOES Insights Subscribers
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This event has been designed to provide create more meaningful conversations and commercial connections. 

  • Gala receptions, Award dinner, and Awards after party (bubbly anyone?).
  • More boardroom meetings, roundtable sessions, and interactive presentation formats.
  • More informal networking opportunities and breaks due to shorter presentation formats
  • More upscale food service, Hot Full Service Breakfasts, Delicious Mid-Morning and Mid-Afternoon Breaks, Sit Down Full Service Plated Lunches (Filet Mignon anyone).
  • Networking App - Best in class, easy to use, networking tool to arrange meetings, both prior, during and post-event. 
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Current & Previous Attendees

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Testimonials

The Business Transformation & Operational Excellence World Summit & Industry Awards is the industry's largest senior-level event that is driven by the huge industry demand for a large-scale, cross-industry, future-focused operational excellence event that is energizing, inspiring, and engaging.

This event is an entirely fresh experience that defines the ecosystem and is where the industry leaders gather to create the future. 

It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation. 

I have found the summit to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings. 

VP Performance Process Improvement , Universal Health Services

The Summit and Industry Awards was outstanding.  It was my pleasure both to participate and attend.  I compliment both Brian and you and, of course, Vijay, on what can only be classified as a first class event. The pleasure in meeting you was mine and I look forward to future interaction.

Strategic Planning & Continuous Process Improvement Director, US Army Military District of Washington and Joint Force Headquarters-National Capital Region

Thank you for such a great Conference. Over the years, I have attended 25+ conferences and I have never participated in one better. We appreciate you and your team's hard work!

Raytheon Six Sigma Institute, RAYTHEON

A tremendously informative and useful event. Unlike most summits that focus on presentations, this event informed, stimulated and provided insights that participants could use when they returned to their organization

 

Director, Army Distributed Learning, US Army

Great event. Very informative and eye opening to current issues

TNG Analyst, US Army

This summit is an excellent opportunity to interact with leaders across the spectrum of industries involved with Lean and Six Sigma and to re-energize our own deployments with new ideas and renewed passion for operational excellence

 

Operational Excellence Analyst, Newfield Exploration

The opportunity to network, hear practical implementation examples, see vendor updates and take away new ideas is just outstanding. Thank you!

Manager, SW Process Improvement, RIM

Another great year! You have great people with Claire and Flora and others. I always enjoy your events

SVP, SunTrust Banks, Inc.

It was very nice to finally meet you at the conference in Orlando.  I really enjoyed everything. Congratulations on such wonderful work.

Co-ordination Officer, United Nations

I was very impressed with the representation at the conference and at the awards ceremony. Always striving for excellence!

Vice President, Operational Quality & Training, Wyndham Vacation Ownership

It was a great conference with some outstanding presentations.  I look forward to next year.

PE, MBB, Lean Six Sigma, Merck

I was impressed at the diversity of industries that were represented at the conference. From technology to steel, to pharmaceuticals, there were a wide variety of companies who are really interested in learning best practices and sharing them with others. 

Senior Manager, Consumer Care and Tech Support Strategy, Dell Inc.

The range of companies and industries that were represented resulted in superb exchange of ideas

Lead Master Black Belt, CR&D, DuPont

As a new deployment leader, I attended three conferences last year, and yours was by far the best! I found the sessions to be varied and informative, and they were supplemented by opportunities to mingle with other participants and industry specialists. I look forward to making your an annual event!

VP Service Quality, TD Canada Trust

Excellent insights…excellent thoughts. The speakers shared inspirational stories and helpful lessons learned

Altas Program Improvement, Lockheed Martin

This was a great opportunity to see first hand how other companies approach building quality into the design process. I have taken away numerous new ideas that I will incorporate into our model

VP Six Sigma Business Excellence, Cigna Corporation

Leadership, Energetic, Engaging, Wonderful Presentations

Senior Vice President, Mckesson Corporation

The speakers were all excellent

Project Leader, United Space Alliance

The summit was outstanding -- great networking and process improvement sharing! 

Electrical Value Stream Leader Process Excellence, Northrop Grumman Corporation

Very good! Excellent topics, pertinent to todays circumstances

Driector Quality & O p Ex, Harley Davidson

Excellent Balance of superb speakers, best vendors and relevant, practical topics. Must attend this event.

LSS Champion, Northrop Grumman

A Summit very well organized where the aim of the program is the content and the real research of best Practices.  It was a hard job as an Awards Judge due to the real top level of competitors and their great results.

Head of Quality, Ferrari Racing

Thank you for such a great Conference. Over the years, I have attended 25+ Six Sigma Conferences and I have never participated in one better. We appreciate you and your team's hard work!

Founder, Raytheon Six Sigma Institute, RAYTHEON

I have found the congresss to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings.

VP Performance/Process Improvement , Universal Health Services

These congresss are simply the best, and there really are no others even close. I have attended almost every year. The speakers are top shelf, there is great opportunity to make new contacts, and the event organization is wonderful. 

VP, Quality , Saint Vincent Health System

You provide the most in-depth conferences that I have ever been to.

VP - IP Capture Quality, US Bank

Pre-summit workshops were very practical, tool-based, and I will certainly leverage.  The summit had powerful key note speakers, experienced practitioners sharing their learnings and best practices.  The awards ceremony event and dinner was very well done - pace was good, dinner was lovely, atmosphere was celebratory.  Evening drinks events where we could spend more time networking.  I was not able to stay for the post-summit workshops although I heard good things from 2 who did stay behind.  As a speaker I also found the experience to be very rewarding.  Your team was very organized from requesting the bio, updating the website, keeping me apprised via emails, etc.  Thank you for the experience.  I hope you will continue to reach out to us for other events.

 

Co-Head, Process Excellence - Retail Deployments, Lean Six Sigma Centre of Excellence and Governance , RBC Royal Bank

The congress was exceptional--it also was great to hear Jim Collins.

Global Consulting Enterprise Services, Ingersoll Rand

Thank you for all the hard work you did to make it a success.

Director of Lean Six Sigma, Department of Defense

The BTOES event exceeded expectations - so many impactful takeaways to bring back to my organization.

Senior Director of Strategy & Innovation, Cintas

Diverse, excellent agenda of topics delivered by actual practitioners of Lean Sigma. Good representation of multiple healthcare organization models.

MBB, Lean Kaizen Leader, Johns Hopkins Medicine

Your conference is a winner and I like being a part of it.

US Army Military District of Washington , US Army Military District of Washington

It was an exceptional moment when we first learned BMO Financial Group was the recipient of three WCBF Global Six Sigma and Business Improvement Awards. Theses awards are truly attributable to all the hard work and dedication of our employees across North America. Lean Six Sigma has enabled BMO Product Operations to significantly improve our customer service and organizational cost management in today's challenging economic environment. We are determined to intensify our commitment to Lean Six Sigma business improvements as we continue to deliver great customer experiences.

Deployment Leader and Master Black Belt, BMO Financial Group

This was my first time attending BTOES. This conference proved to be an excellent conference for making connections and exchanging ideas. The content overall was high-quality.

Sr Director End-to-End Process Effectiveness VEO, Eli Lilly and Company

"This event was filled with prominent leaders and thought provoking solutions to some of the most common challenges we face in transforming our organizations! I learned a lot from this summit"

Founder and Managing Director, Process Inventory Advisors

The BTOES was an insightful and fruitful experience. As a first-timer I took away so much more than I was expecting. The speakers were all seasoned professionals, the opportunity to network was enriching. Overall this summit was great and I look forward to future summits.

Manager, Operational Excellence, Laurentide Controls

BTOES is the one conference I look forward to attending each year. It provides an opportunity to connect with other professionals focusing on transformation efforts and is system agnostic. The topics and the speakers bring a wealth of information on methodologies and current trends that provide a bit more inspiration when bringing back the lessons to my team. I appreciate the openness and spirit of sharing, and look forward to attending next year.

Sr. Communications and Change Management Specialist, MIT Lincoln Laboratory

BTOES provided us with the ability to learn from and network with key leaders across industries and geek out on operational excellence.

SVP, Global Head of Regulatory Profile Management & Performance Analytics, Citi

BTOES attracts interesting attendees on an executive level, open for an active information exchange. It offers useful practical case presentations. The event is a great opportunity to learn about successful approaches to improvement, transformation and digitalization initiatives, stressing the alignment of people, process and technology.

Managing Director, Scheer Americas LLC

Great educational content and well organized.

Director - Continuous Improvement, Graham Construction

The 1-2-1 meetings were really useful and were the star of the show for us.

Vice President of Sales , Hyperdrive

I found BTOES to be a valuable experience. The summit featured presentations from industry practitioners that were insightful and informative with case studies and materials that should help anyone on their journey towards transformation and operational excellence.

VP, Head of Editorial, Design and Publishing, S&P Global

BTOES was a great learning and networking experience. I met many likeminded people from many different industries. What I learned I plan to bring back to apply to focus on continuous improvement.

Principal Process Excellence Champion and Lead LEAN 6 Sigma Trainer, Helmerich & Payne

It was a good space for us to pause and reflect on the work that do we and hear about work other compaies have done.

Senior Manager, Process Innovation, Asurion

BTOES is the premier event for business transformation professionals to learn and connect with their peers.

Chief Executive Officer, Purpose Works

I was nervous about what value I would receive for my time and if the diverse industries in attendance could provide me with actionable insights for my own. The summit exceeded my expectations, showing variations of the same structure used regardless of industry and how it can be adapted to each unique business for measurable gains. It provided me with tools and instilled me with a newfound energy and drive as I return to my organization, ready for change.

Senior Manager Operations Process Improvement, Blain Supply

I thoroughly enjoyed the BTOES summit, which was an enlightening and enriching experience. The blend of expert speakers, in-depth discussions, and networking opportunities was exceptional. Winning three awards at the ceremony was a proud moment for our team, highlighting our commitment to excellence in our field. The event's focus on operational excellence and the insights into the importance of human-centered approaches in our strategies were particularly impactful. I look forward to participating in future events and continuing to engage with this vibrant community.

Program Manager, Turkcell

The BTOES is a fantastic organization that focuses on operational excellence but more important is its ability to connect senior executives and others by sharing knowledge. I greatly recommend any operational excellence professional to attend and learn!

Knowledge Transfer Manager, University of British Columbia

Vijay, Brian, and team pulled off another great event that advanced the OPEX/Business Transformation community to the next level. I appreciate their attention to detail and genuine desire to create value for each sponsor, speaker and attendee.

Chief Executive Officer, OpusWorks

The summit was well organized, and everything was on time. The workshops were most beneficial to me because they provided me with a deeper understanding. I also enjoyed the networking. It was great to have like thinkers together to share knowledge and provide support with the obstacles we each are facing in our roles. The awards evening was great!

EVP Operational Excellence and Performance Management, Pentucket Bank

BTOES brings together great minds and great content appropriate for transformation professionals in all industries. Excellent conference.

AVP, Strategy & Business Effectiveness, Travelers Insurance

The Business Transformation & Operational Excellence Summit & Industry Awards provided us with new ideas to take home and validation of the hard work ongoing at our company.

Digital Transformation Lead, Henderson Group

I was impressed with the breadth and depth of both the participants and the speakers at the event. I had the opportunity to learn about a lot of fascinating projects occurring across multiple industries.

Senior Learning Content Development, IBM

Really enjoyed the Wednesday workshops, the setups and execution.

R&D Business Office Excellence Lead, Sanofi

The BTOES event exceeded expectations - so many impactful takeaways to bring back to my organization.

Senior Director of Strategy & Innovation, Cintas

As a longstanding participant in industry events, rarely have I encountered a platform that so effectively combines thought leadership, innovative practices, and practical insights as this conference does. It stands as a beacon for professionals seeking not just to navigate change but to be the architects of it in their respective fields.

VP information Security & infrastructure Cloud operations., TDECU

For a business looking to get real world stories from people involved in business transformations, I would highly recommend this conference which features a rich cross section of talented individuals with experienced knowledgeable techniques and methods to leverage as you work through your journey.

Architect Lead, Starbucks

I had the pleasure of attending BTOES 2024 conference last week, it was an incredibly enriching experience. The networking opportunities were also fantastic, connected with peers and industry leaders. Overall fantastic event that I would highly recommend to Leaders that are driving, innovation and operational excellence.

Sr. Enterprise Director Operations, Ricoh