Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

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Terms & Conditions

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Registration Process 

We only take registrations online. Payment is via credit or debit card. We accept Visa, Mastercard, American Express, JCB & Maestro. Please contact us at if you have any questions regarding this. 

Payment must be received at the time of registration. 

Early Bird Discount 

The current Early Bird Discount pricing is our lowest price. There is no lower single registration pricing option. When you register online, prices displayed are automatically reflective of the Early Bird Discount.  

I have two discounts e.g. Early Bird and a team discount. I would like to use these for my conference registration; can I use both of them? 

No, we do not combine discounts, so it is important you select the best discount for you. Check the prevailing Early Bird Discount and the applicable team discount, and pick the best option. 

To obtain the Team Discount use, the respective team discount code, as displayed  

All 'Early Bird' Discounts must require payment at time of registration and before the cut-off date in order to receive any discount.

Team Discounts 

We understand the value of team knowledge-sharing and encourage the holding of team meetings & events around the summit.

Hence, team bookings receive the following discounts. 

Discounts apply off the FULL PRICE only, and cannot be applied retrospectively if some team members have already booked. 

To obtain the team discount below, book your team in one go, and ensure you use each team members individual email address, this is imperative to ensure smooth check-in at the event.  

Teams of 5+     receive a 30% discount. Use code BTOES30
Teams of 10+  receive a 50% discount. Use code: BTOES50

What happens if I have already registered, and I receive a subsequent discount code? 

Unfortunately, we cannot apply discounts retrospectively. 

Do I need to select tracks and workshops prior to the conference?

This is ideal in the Event app, once you receive an email to do so. You can select the workshops and tracks on the day if there is availability, and you can move between different sessions at any time if there is availability, but the earlier you schedule sessions the better to avoid capacity limits being reached. 

How will I receive my registration confirmation?

You will receive this by email. 

When will the full agenda be released? 

The agenda is generally full complete 16-12 weeks or sooner, prior the event. See the agenda section on the home page or visiit Prior to 12 weeks e.g. the agenda displayed not complete and a working draft. 

Travel & Accommodation

Please visit to learn more.  

We highly recommend you do not book your flights until the hotel is announced, as the dates of the conference can change, subject to confirmed venue arrangements.  We cannot accept any liability for flight changes. 

Your conference name badge.

When you register, please ensure that the Name you provide, Job Title, and Company Name are precisely the same as you wish them to appear on your name badge.

I cannot attend, but I want to send a substitute in my place?

To send a substitute, you will need to adjust your registration details. Please visit your registration confirmation email, and click the link to make that change. You can also visit the registration site, and click modify registration and enter your email address you used to register and your reference number. If you don't remember your reference number, just click forgot reference number, and the system will email it to you.  Alternatively email 

What is the name of the Company that owns BTOES?

PROQIS, which is the trading name of GLOBAL MEDIA RESEARCH LTD. Please visit to learn more. 

What happens if I want to cancel

GLOBAL MEDIA RESEARCH does not provide refunds for cancellations, and any fees due/outstanding are payable in full. Invoices due cannot be cancelled. 

If you have to cancel your registration, you can either send a substitute colleague in your place or claim a credit within the time frame detailed below for another Proqis event. To send a substitute colleague, please go into your original registration record as per your confirmation email, and simply update the contact details. 

For cancellations received in writing more than (15) working days (Working days are Monday to Friday) prior to an event, you will receive a 90% credit to be used at another event for up to one (1) year from the date of issue.  An administration fee of 10% of the contract fee will be retained by Global Media Research Ltd for all permitted cancellations. For cancellations received less than (15) working days prior to the event, no credits will be issued. 

Please note, we cannot take responsibility for Visa refusals. You should obtain a Visa prior to registering. However, we cannot provide visa letters until your registration is fully paid, to prevent any fraudulent visa application activity. In case of Visa refusal, we recommend you re-apply, or request a credit to be used at another event for up to one (1) year from the date of issue, for cancellations received in writing more than (15) working days prior to an event

In the event that GLOBAL MEDIA RESEARCH cancels an event, delegate payments at the date of cancellation will be credited to a future GLOBAL MEDIA RESEARCH event. This credit will be available for up to one (1) year from the date of issue. 

If payment is not received by the event date, any fees due are payable at the full price, and no credit will be issued for a future conference. It is important payment is received prior to the event date regardless of attendance. 

In the event that GLOBAL MEDIA RESEARCH postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. No refunds will be available for cancellations or postponements. The 100% credit will be allocated to the postponed event date or for another GLOBAL MEDIA RESEARCH event mutually agreed upon between the participant and Global Media Research. This credit is valued for up to 3 years from the date of postponement of the original event date. You also have the option to send a substitute colleague or someone in your network in your place. Except in the above specified circumstance no other credits will be issued and no refunds will be given under any circumstance.

GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. GLOBAL MEDIA RESEARCH shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency. 

Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, GLOBAL MEDIA RESEARCH reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. 

The purpose of the below information is to provide clarification of our Terms & Conditions relating to cancellation.

GLOBAL MEDIA RESEARCH does not provide refunds for cancellations, and any fees outstanding are payable in full. Invoices outstanding cannot be cancelled. 

This policy is common to most commercial conference companies that stage high-ticket commercial conferences. The reason we have this policy is because the nature of our conference is expensive to stage, and once an attendee registers, a number of logistic and supplier commitments are made, in particularly to the hotel F&B.  

We do make our cancellation policy very clear during the registration process, where the refund and cancellation policy is detailed clearly and explicitly, and part of the process is to confirm your acceptance by ticking the box "I have read and accept the terms and conditions" You can click on your registration confirmation link to that same policy on your invoice. 

The only options we offer are a credit for a BTOES event for either yourself or a colleague, or sending a substitute colleague to BTOES. This is only if you cancel fifteen (15) working days prior to an event. This is because we place all our final supplier orders, and F&B orders. 

Changes to the Program

Global Media Research reserves the right to make changes to any aspect of the programme, agenda, speakers, dates and venue location and can also cancel or postpone events if enrolment criteria are not met, or when conditions beyond it's control prevail. Every effort will be made to contact each delegate if the event is postponed or cancelled. Global Media Research's liabilitiy is limited to the refund of the registration fee only if the event is completely cancelled and not postponed. 

I just had my leadership turnover, and am receiving push back on my expenses. Can I get a refund?

We are unable to process refunds – you are able to transfer your pass by modifying your registration or transfer your pass to attend another Proqis event within a year of the Summit. For this reason, we ask that you confirm your expenses before registering.

Company Contact Information

Global Media Research LTD T/as Proqis
50 Grosvenor Hill. London W1K 3QT. United Kingdom.


Company Details

Place of Registration: England & Wales
Registered Office Address: 145-157 St John Street, London, EC1V 4PW, England, United Kingdom
Registered Number: 08771005
Contact Telephone Number: +44 203 435 8367

Protection of your data

Personal data is gathered in accordance with the Data Protection Act. Your details may be passed to other companies who wish to communicate with you offers related to your business activities.                                                                                                    

Meeting Room Locations

You will receive an email before the conference with access to the event app, which will provide you wish room locations for the sessions. If you do not receive this, please send an email to  The hotel front desk will also be aware of the room locations. These will also be posted on TV monitors at the Venue, and if you are staying at the Venue Hotel, your room TV will post these by midnight prior to the day.

What should I wear?

The dress code at the conference is business attire or business casual. The speakers usually come in business attire.

Process on the morning of the pre-conference workshops and conference.

On the morning of the pre-conference workshops, please sign-in at the registration desk and you will be handed your badge, and then you will be directed to your session rooms.

Breakfast will be served in the morning workshops, lunch in the mid-day workshops and refreshments in the afternoon workshops. Workshop facilitators will hand out respective materials.

Please have your business card ready at the registration desk at sign-in.

If you are also attending the conference, you do not need to sign in again.  If you wish, you can sign-in to the conference the day prior on the pre-conference workshop day at any time.

Breakfast will be served in the exhibitor room, which is generally next to the main session room.  

Please ensure you wear your badge at all times during the conference.  

Please note, we are moving to self-check-in and badge printing, and in this case you need to have your QR code from the event app. 

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we can address to make your participation at our events more enjoyable, please do let us know at  or when registering.

What is the deadline for submitting a request to speak? 

There is no official deadline to submit a request, however, speaking places fill very quickly – we suggest all speakers register ASAP to ensure your application is given time to be processed.