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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

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Hotel and travel costs are NOT included in the registration fee. 

You do not have to select specific workshops or tracks right now. You can decide later, right up to the time just prior to the workshop/track or even switch at any point during a workshop/track, subject to room capacities.

To account for differences across time zones, early bird discounts will still be available on the event registration site for 24 hours after the deadline day.

For those international attendees that may require it, we can only issue Visa letters for paid registrations. 

Please note, our terms and conditions are listed at the bottom of this page. 

Please note, the date format below is: DD/MM/YYYY

If you have a Registration Code, please use this after you click the orange Register button. 

CoronaVirus (COVID-19) BTOES 2020 has been postponed. Please read our updated statement.

full price

FULL ACCESS PASS

  • Wednesday & Thursday ( includes the Gala Welcome Reception on Tuesday at 6.15pm, and the Gala Awards Reception & Awards Ceremony on Wednesday at 6.30pm)
  • Business Transformation & Operational Excellence World Summit & Industry Awards - All Sessions (Headliners, Keynotes, Tracks, Interactive Sessions)
  • Access to Event Networking App to interact with all fellow attendees. 
  • Includes, Breakfasts, Lunches, & Breaks during informal networking events throughout the day around the Tuscan & Venetian Ballrooms. 
  • Includes the Welcome Upscale Cocktail Party, March 24 at 6.15pm in the Tuscan Ballroom
  • Includes The Business Transformation & Operational Excellence Awards Gala Reception & Awards Ceremony, March 25 at 6.30pm in the Venetian Ballroom (no need to buy a separate ticket) 
  • Access to Exhibitor Hall
  • Access to Regional Meet-Ups Post Event
  • Book-Signings and Giveaways 
$2950
register

ALL ACCESS PASS

Tuesday, Wednesday & Thursday.

Same as FULL ACCESS PASS plus, Tuesday:

  • Up to a choice of 16 Pre-Summit Interactive Workshop Sessions. Tuesday, March 24.  
  • Keynote Sessions
  • Welcome Upscale Cocktail Party March 24, at 6.30pm in the Venetian Ballroom
$3795
register

ULTIMATE ACCESS PASS

Wednesday, Thursday & Friday. 

Same as FULL ACCESS PASS plus, Friday:

  • Includes, Breakfasts & Refreshment Break
  • A choice of Post-Summit Sessions 
  • Choice of two site tours: including the Magic Kingdom and Florida Hospital Innovation Lab 

Disney Behind the Magic Tour (See Agenda)

Friday, March 27, 2pm to 5.30 pm

Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour

Many companies have sound visions and strategies and fail to execute where it matters most, at the customer contact point.

This unique tour covers the four core competencies of Leadership, Innovation, Employee Engagement, and Customer Experience.

Florida Hospital Innovation Lab Site Tour (See Agenda)

Friday, March 27, 12pm to 4.00 pm

$3995
register

COMPLETE ACCESS PASS

Monday, Tuesday, Wednesday & Thursday. 

Same as ALL ACCESS PASS plus, Monday:

  • Includes, Hot Breakfasts,  Mid-Morning Themed Refreshment Break, Hot Plated Lunches. 
  • 3 Full Day Interactive Workshops Sessions Day 1 - March 23.  
  • Choose between Change Management, Innovation Excellence Execution & Design Thinking.
$4495
register

TOTAL ACCESS PASS

Tuesday, Wednesday, Thursday & Friday. 

Same as ALL ACCESS PASS plus, Friday:

  • Includes, Breakfasts & Refreshment Break
  • A choice of Post-Summit Sessions 
  • Choice of two site tours: including the Magic Kingdom and Florida Hospital Innovation Lab 

Disney Behind the Magic Tour (See Agenda)

Friday, March 27, 2pm to 5.30 pm

Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour

Many companies have sound visions and strategies and fail to execute where it matters most, at the customer contact point.

This unique tour covers the four core competencies of Leadership, Innovation, Employee Engagement, and Customer Experience.

Florida Hospital Innovation Lab Site Tour (See Agenda)

Friday, March 27, 12pm to 4.00 pm

$4695
register

DIAMOND ACCESS PASS

Monday, Tuesday, Wednesday, Thursday & Friday

Same as TOTAL ACCESS PASS plus, Monday:

  • Includes, Hot Breakfasts,  Mid-Morning Themed Refreshment Break, Hot Plated Lunches. 
  • 3 Full Day Interactive Workshops Sessions Day 1 - March 23.  
  • Choose between Change Management, Innovation Excellence Execution or Design Thinking
$5495
register

COMMUNITY PASS

Wednesday & Thursday - March 25-26, 2020

All the networking and access to select content

Access to the Keynotes (General Sessions) (Main Stage) - Get inspired by speakers on our biggest stage.

Access to the BTOES Hub and Exhibit Hall - Network, visit sponsors, listen to exhibitor presentations and experience the BTOES vibe.

Access to Roundtable Sessions in the BTOES Hub

Access to one-to-one meetings with Solution Providers

Access to the Welcome Gala Reception on Tuesday, March 24th at 6.15pm. Mingle with Industry Friends

BELOW ARE THE KEY DIFFERENCES BETWEEN THE COMMUNITY PASS AND THE FULL ACCESS PASS

No Access to the Food and Beverage (Including no access to Breakfast, Mid-Morning Break, Lunch, Mid-Afternoon Breaks). The Loews Portofino has exceptional dining with over 8 restaurants for you to purchase food.

No Access to the Awards Program on Wednesday, March 25th.

No Access to the non-keynote (non-main stage) sessions. Hence, no access to the Breakout / Track Sessions.


$2395
register

Solution Providers & Consultants Pass

All the benefits of the FULL ACCESS PASS

Please note: Any solution provider or consultant incorrectly registered, will be charged the difference between their selected pass and the full cost of the Solution Providers & Consultants Pass, unless the pass they have selected is of a higher value.

$4999
register

Audio/Video of Summit Presentations

INCLUDES THE MAIN SUMMIT -  WEDNESDAY MARCH 25 TO THURSDAY, MARCH 26. 

The presentation slides are synced with the video presentation so you can watch both simultaneously. 

*We only record speakers that have provided us permission to video record and distribute their sessions.

$1099
register

Single Ticket - The Gala Awards Reception & Awards Ceremony Only.

Wednesday Evening Only

Single Ticket to The Gala Awards Reception & Awards Ceremony at 6.30pm to 8.30pm on March 25, 2020

The winners will be announced at The Business Transformation & Operational Excellence World Summit (BTOES20) on Wednesday, March 25, 2020, at 7.30pm to 8.30pm
in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

$895
register

Table of 10 The Gala Awards Reception & Awards Ceremony

Wednesday Evening Only

To access this pricing when registering please use: Registration Code: TABLEOF10 and register all 10 attendees. Please note, you can combine awards ceremony only tickets with summit passes above (which includes the awards ceremony) as part of your 10. 

The winners will be announced at The Business Transformation & Operational Excellence World Summit (BTOES20) on Wednesday, March 25, 2020, at 6.30pm to 8.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

$4450
register

Full-Day Workshops - Monday, March 23

3 Full Day Workshops on Monday, March 23. 

Choose between Change Management, Excellence and Innovation Acceleration or Design Thinking. 

$1099
register

Pre-Summit Workshop/Sessions Day - Tuesday, March 24

  • Up to 16 x 1 1/2 hour Pre-Summit Interactive Workshop Sessions.  
  • Keynote Sessions  
  • Welcome Cocktail Party, March 24, at 6.30pm
$1099
register

Post-Summit Workshops Day - Friday, March 27

  • Includes, Breakfasts & Refreshment Break
  • A choice of Post-Summit Sessions 
  • Choice of two site tours: including the Magic Kingdom and Florida Hospital Innovation Lab 

Disney Behind the Magic Tour (See Agenda)

Friday, March 27, 2pm to 5.30 pm

Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour

Many companies have sound visions and strategies and fail to execute where it matters most, at the customer contact point.

This unique tour covers the four core competencies of Leadership, Innovation, Employee Engagement, and Customer Experience.

Florida Hospital Innovation Lab Site Tour (See Agenda)

Friday, March 27, 12pm to 4.00 pm

$1299
register

SELF-SELECT EXHIBIT SPACE

March 24-26, 2020

Tuesday, Wednesday & Thursday.

Self Select & Book Your Exhibit Space & Benefits, with a few clicks of the mouse. 

Pricing Start from a little as $7,000. 

$7000
register

Partner Package

 

Bring your partner to some of the social functions at BTOES20
Access to the Welcome Cocktail Party on March 24, at 6.15pm
Access to the Awards Ceremony on March 25 at 7.30pm in the Tuscan Ballroom
Access to the Awards Gala Drinks Reception on March 25 at 6.30pm

 

PLEASE NOTE: THIS PACKAGE DOES NOT GRANT ACCESS TO GENERAL SESSIONS, NETWORKING IN THE DAY, OR TRACKS & WORKSHOPS. THIS PACKAGE ON APPLICABLE FOR PARTNERS FOR EXISTING PAYING ATTENDEES. 

$795
register

TEAM DISCOUNTS

We understand the value of team knowledge-sharing and encourage the holding of team meetings & events around the summit.

Hence, team bookings from the same company receive the following discounts.

Discounts apply off the FULL PRICE only, and cannot be applied retrospectively if some team members have already booked.

Obtaining the team discount is simple. Please click the orange register button above, and when you get to the registration site, use the respective Registration Code below.

You do not have to book the entire team together at the same time, but you are expected to meet the threshold and any deadline dates, to qualify for that discount to avoid your price being readjusted to the appropriate discount level or full price. You can also book under one name, and edit the attendees' names later. 

Team Discounts 

These team discounts apply to the FULL, ALL, ULTIMATE AND TOTAL ACCESS PASSES ONLY

Teams of 3+     receive a 25% discount with Registration Code: BTOES25 
Teams of 5+     receive a 30% discount with Registration Code: BTOES30
Teams of 7+     receive a 35% discount with Registration Code: BTOES35
Teams of 10+  receive a 40% discount with Registration Code: BTOES40
Teams of 20+ receive a 50% discount with Registration Code: BTOES50

I have two discounts e.g. Early Bird and a team discount. I would like to use these for my conference registration; can I use both of them? 

No, we do not combine discounts, so it is important you select the best discount for you. Check the prevailing Early Bird Discount and the applicable team discount, and pick the best option. 

Please note, your group does not need to book the same pass, each one of you can select a different pass, and still obtain the same group discount off the full ticket price of each respective pass. 


BTOES Terms & Conditions Clarification

The purpose of the below information is to provide clarificaiton of our Terms & Conditions.

GLOBAL MEDIA RESEARCH does not provide refunds for cancellations, and any fees outstanding are payable in full. Invoices outstanding cannot be cancelled. 

This policy is common to most commercial conference companies that stage high-ticket commercial conferences. The reason we have this policy is because the nature of our conference is expensive to stage, and once an attendee registers, a number of logistic and supplier commitments are made, in particularly to the hotel F&B.  

We do make our cancellation policy very clear during the registration process, where the refund and cancellation policy is detailed clearly and explicitly, and part of the process is to confirm your acceptance by ticking the box "I have read and accept the terms and conditions" You can click on your registration confirmation link to view that same policy on your invoice. 

Because we are less than fifteen (15) working days (March 2nd, 2020) prior to an event start date, March 23rd, 220, we cannot offer you a credit for BTOES 2021. Once again this is because we place all our final supplier orders, and F&B orders. 

You can send a substitute colleague or someone in your network in your place. You simply need to go into your registration, and update the contact details. 

In the event that GLOBAL MEDIA RESEARCH postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. No refunds will be available for cancellations or postponements. The 100% credit is for the postponed event date only. You also have the option to send a substitute colleague or someone in your network in your place.
 

Terms and Conditions

COMPANY
 
THIS EVENT IS OWNED BY PROQIS. 
 
PROQIS IS THE TRADING NAME OF GLOBAL MEDIA RESEARCH LTD.

EARLY BIRD DISCOUNTS

To receive the Early Bird Discount, your payment must be received prior to the Early Bird Date. If payment is not received, your conference fee will automatically be increased to the new price band.
 
SOLUTION PROVIDERS & CONSULTANTS
 
If you are a consultant, solution provider or sell-side organization selling products and services, you must select Solution Provider & Consultant Pass and any additional day passes for Monday, Tuesday or Friday. Any queries, please email breffell@proqis.com 
 
 
Any Solution Provider, Consultant, sell-side organization selling products and services that registers a non Solution Provider & Consultant Pass, will be upgraded to the Solution Provider & Consultant Pass, and if relevant any respective day passes, and pursued for the difference in the fee. GLOBAL MEDIA RESEARCH does not provide refunds for cancellations or fees already paid, and any fees due are payable in full.

REFUND & CANCELLATION POLICY 

GLOBAL MEDIA RESEARCH does not provide refunds for cancellations, and any fees due/outstanding are payable in full. Invoices due cannot be cancelled. 

Please note, your conference fee will increase to the new price band, if payment is not received prior to the Early Bird Date.
 
If you have to cancel your registration you can either send a substitute colleague in your place or claim a credit within the time frames detail below before an event. To claim a credit or to send a substitute colleague, please send an email to info@proqis.com with the full contact details of the current attendee, the event they are registered for, and the full contact details of the substitute attendee, including their job title, telephone number and email address.
 
For cancellations received in writing more than fifteen (15) working days (Working days are Monday to Friday) prior to an event you will receive a 90% credit to be used at another event for up to one year from the date of issue. For cancellations received less than fifteen (15) working days prior to the event no credits will be issued. fifteen (15) working days

Please note, we cannot take responsibility for Visa refusals. You should obtain a Visa prior to registering. However, we cannot provide visa letters until your registration is fully paid, to prevent any fraudulent visa application activity. In case of Visa refusal, we recommend you re-apply, or request a credit to be used at another event for up to one (1) year from the date of issue, for cancellations received in writing more than (15) working days prior to an event. 

Fifteen (15) working days for BTOES 2020 is March 2nd, 2020. The official conference start date is March 23rd 2020. 

In the event that GLOBAL MEDIA RESEARCH cancels an event, delegate payments at the date of cancellation will be credited to a future GLOBAL MEDIA RESEARCH event. This credit will be available for up to one year from the date of issue.
 
Payment must be received prior to the conference.

If payment is not received by the event date, any fees due are payable at the full price, and no credit will be issued for a future conference. It is important payment is received prior to the event date regardless of attendance.

In the event that GLOBAL MEDIA RESEARCH postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. No refunds will be available for cancellations or postponements.
 
GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. GLOBAL MEDIA RESEARCH shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; epidemic or pandemic, or any other emergency.
 
Please note, that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, GLOBAL MEDIA RESEARCH reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.
 
CURRENCY
 
The currency is displayed above in the Selection & Transaction Type sections.
 
CHANGES TO THE PROGRAM
 
GLOBAL MEDIA RESEARCH reserves the right to make changes to any aspect of the programme, agenda, speakers, dates and venue location and can also cancel or postpone events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is postponed or cancelled. If an event is cancelled for any reason. Please note, if the event is postponed and rescheduled to a future date, no refunds will be provided, and you would still be responsible for the full fee. GLOBAL MEDIA RESEARCH’s liability is limited to the refund of the registration fee only if the event is completely cancelled and not postponed. GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, postponement, alteration or cancellation of the event due to causes beyond its control including, without limitation, natural disasters, sabotage, trade or industrial disputes or hostilities, accident, epidemic or pandemic, or any other emergency.
 
VIDEO RECORDINGS
 
A number of sessions are video recorded, including a number of event activities for the event promotional highlights video, and by registering for this conference, you are giving us express permission for your inclusion in video material.  
 
PRIVACY POLICY
 
 
COMPANY CONTACT INFORMATION:
 
GLOBAL MEDIA RESEARCH LTD T/as PROQIS
1st Floor
50 Grosvenor Hill
London. W1K 3QT
United Kingdom
Tel: +44 203 435 8367
Email: info@proqis.com
 
COMPANY DETAILS:
 
Registration Name: GLOBAL MEDIA RESEARCH LTD
Place of Registration: England & Wales
Registered Office Address: 145-157 St John Street, London, EC1V 4PW, England, United Kingdom
Registered Number: 08771005
Contact Telephone Number: +44 203 435 8367
Email: info@proqis.com