The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
The best moments of the Business Transformation & Operational Excellence World Summit & Industry Awards, the largest-scale leadership level event in Operational Excellence!
This event defines the ecosystem and is where the industry leaders gather to create the future.
It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation.
BTOES Keynotes have included: The White House Office of the President, Amazon, Disney, Google, Facebook, Ikea, Goodyear, Siemens, Nokia, Verizon, General Motors, Intel, Johnson Controls, GE, Lego, AstraZeneca, MassMutual, Wells Fargo, Morningstar and many more...
Vijay Bajaj, Founder & CEO, BTOES, introduces some of the key themes covered by BTOES 2019, a conference that represents the shifting landscape of Operational Excellence & End-to-End Business Transformation.
Such as
Cultural Transformation: The key to making deep-rooted process changes required to take advantage of digitization, automation and advanced technologies.
Leadership Buy-In: Critical to ensuring the resources are in place to execute sustainable Operational Excellence projects
End-to-end Business Transformation: If process re-engineering is not end-to-end, it will always be sub-optimal. Disparate continuous improvement efforts do not provide meaningful impact.
The Willingness To Embrace New Technologies: Organizations to evaluate current employees for digital knowledge and a more flexible, rapid decision-making, agile mindset.
Customer Delight. - Businesses need to ensure all their policies and procedures are focused on a seamless customer experience, reviewing their whole organization including their traditional sales and marketing departments to ensure they are re-engineered to focus on delight.
The Digital Transformation & Operational Excellence Awards (formerly the Business Transformation & Operational Excellence Awards) have been established to showcase globally the most outstanding Business Transformation & Operational Excellence achievements.
The focus of this elite awards program is to demonstrate to the global business community the real results, which organizations achieve through the successful implementation of Digital Transformation & Operational Excellence.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit and the co-located Digital Transformation & Innovation World Summit.
The Digital Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Digital Transformation or Operational Excellence programs to deliver outstanding business results.
Engage with the industry’s largest senior-management audience.
The Business Transformation & Operational Excellence World Summit & Industry Awards, is the premier senior-management event in Operational Excellence!
BTOES defines the ecosystem and is where the industry leaders gather to create the future.
It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends. Uniquely designed, to drive the best attendees, deliver exceptional content, and be the most engaging event in the industry.
Accessing real dealmakers, our events will place you where the deals are and deliver a large number of meaningful conversations and commercial connections.
In short, generate a high number of highly relevant leads; the right people, in the right companies, who are looking to accelerate their buying cycles. Be recognised by your customers and prospects as an industry thought and innovation leader.
The Business Transformation & Operational Excellence World Summit & Industry Awards is the industry's largest senior-level event that is driven by the huge industry demand for a large-scale, cross-industry, future-focused operational excellence event that is energizing, inspiring, and engaging.
This event is an entirely fresh experience that defines the ecosystem and is where the industry leaders gather to create the future.
It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation.
All Day Topic & Industry Roundtable Sessions
All Day Food and Beverage - With incredible hot breakfasts, upscale steak lunches, and beautifully themes breaks, and receptions.
30 Minute Gaps Between Session
All Day Keynotes from Facebook, Apple, Google, Amazon, Uber, JPM Chase, Toyota
30 Minute Break Out Sessions from 20 minutes in 2017
Double the size with 10 Parallel Tracks, Include 3 Industry (Healthcare, Manufacturing, Insurance), and one dedicated to Advanced Technologies and another to Cultural Transformation.
A Luxurious Hotel the Loews Portofino Bay Hotel at Universal Orlando™ at just $269++ per room per night, See http://btoes.com/venue Just 10 minutes from all the restaurants and bars around Dr Philips/Sand Lake Road. The hotel itself has exceptional dining with over 8 restaurants, including two fine dining restaurants, and is right next door to Universal CityWalk™ entertainment complex
The Awards Program is now more lavish with a world famous band, and Food and Beverage served throughout the program. Please visit the awards website to access the full details.
What is Operational Excellence? It is important we define it.
Operational Excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology-driven rapidly changing business models, which require organizations to undergo an end-to-end business transformation. Operational Excellence can also be viewed as execution excellence.
Some of the key process methodologies used are Lean Thinking, Six Sigma, Hoshin Planning, Balanced Scorecard etc.
However, the focus of Operational Excellence goes beyond the traditional continuous improvement methods to a long-term change in organizational culture. Companies in pursuit of Operational Excellence do two things significantly different than other companies: they manage their business and operational processes systematically and invest in developing the right culture.
Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization. The goal is to develop one single, integrated enterprise level management system with the ideal flow. The second component, a culture of Operational Discipline, is commonly described as doing the right thing, the right way, every time. This culture is built upon guiding principles of integrity, questioning attitude, always problem-solving, daily continuous improvement mindset, level of knowledge, teamwork, and process driven.
Managing the rate of Change in Industry 4.0
While the fourth industrial revolution has brought about unprecedented opportunities to drive value creation through data-led, intelligent machine-supported operational excellence; the comprehensive transformation needed to realise this potential brings with it a great deal of uncertainty, risk and complexity.
Rapid technological change has democratised innovation. While smaller, more agile companies disrupt traditional industries, large organisations with ingrained multi-layered legacy systems, processes, practices and cultures are having to reassess how to bring their clout and experience to bear in ever-changing business environments. Business as usual is simply not an option, and the ability to effectively transform and continuously improve is fundamental to survival and growth.
We are working towards:
Increasing agility to manage constant rapid change
Gaining enterprise wide visibility on systems, processes and culture
Prioritising change and managing resources
How to apply lessons from smaller, innovative, more agile companies
Holistic data-led, customer value centric approach
The modern customer is better connected, better informed and more vocal than ever before; they have far less reliance on brands to provide them with the information they need to make purchasing decisions. Seamless interactions across all touch-points is the new baseline for customer experience excellence. Whether consumer facing or not, the creation of customer value needs to be at the heart of strategic development for all businesses. The systems, processes and culture that support the development and delivery of customer value are of equal importance to success.
We are working towards:
Understanding changing customer demand and segmentation
How to align E2E transformation with customer value creation
Instilling a customer focused culture in non-customer facing business units
Minimising risk of reputational damage and harnessing the power of customer advocacy
The evolution of company culture in line with the future of work
As ever, cultural challenges remain the most significant barrier to operational excellence and transformation success. The way we work is evolving: Mundane and repetitive tasks are increasingly automated, the need to work on-site is diminishing and traditional working siloes are being deconstructed. To overcome resistance to changes in working practices, tools and environments, you need to provide transparency and clarity around change and create consistent agency and accountability at all levels of the business.
A culture of innovation is needed to harness the value that exists throughout the organisation. A culture of continuous improvement is needed to inspire and manage positive change. A culture of empathy and inclusion is needed to improve wellbeing and performance. A balance between standardization and diversity needs to be struck to get the best out of the people who embody the identity and values of your organisation.
We are working towards:
Hiring and retaining employees with the relevant skills
Developing effective cultural change KPIs and metrics
Strategies for effective communication and engagement
Understanding future of work trends
Developing the leadership needed to support sustainable change and continuous improvement
One of the things that successful transformation and excellence initiatives have in common is consistent, ongoing, involvement from senior leadership. Meaningful and lasting change can only happen if the people in your organisation are aligned behind a strategic vision. Gaining an enterprise wide view of change initiatives under strong leadership to prioritise resources is an extremely complex challenge.
Operational Excellence and Transformation leaders feel frustrated in many cases by the lack of sufficient top-down involvement and support for their initiatives, and their own efforts are often frustrated by a personal lack of strategic vision and enterprise-wide view of resources and priorities. Communication between C-level executives and change leaders needs to be improved to bridge the gap.
We are working towards:
Techniques for getting meaningful C-level buy-in for change
Competency gaps
Leadership development program management
How to develop an enterprise level strategic view as a change leader
How to overcome project inertia and change saturation
Identifying and prioritising RPA and AI opportunities and other Industry 4.0 Technology
Data has been described as the oil of the modern age; the effective capture, analysis and application of data is the fuel that drives successful operations in all companies. There is nothing “magical” about AI or RPA. They simply provide the opportunity to capture, analyse and use that data on a larger scale, more precisely and more efficiently. The implications for efficiency, cost-reduction and personalisation are enormous.
A pressing challenge for many organisations is identifying the right opportunities and prioritising investment in RPA transformation. Operational excellence methodologies are an indispensable tool in paving the way for implementation and managing the necessary change. The scale of change, cultural impediments and technical integration challenges are added to by the intrinsic uncertainty that comes with the adoption of any rapidly developing technology.
We are working towards:
Developing a business case and demonstrating ROI
Risk mitigation
Integration of new technology into existing processes and systems
Overcoming cultural resistance to adoption of new technology
Making the right decisions, at the right time for the right reasons
Ensuring the future of your organisation as a key element of value-creation ecosystems
Traditional, inward looking innovation organisations working on long-term product and service development cycles are no longer sufficient in their own right to meet the demands of today’s markets. Fast-paced, agile innovation needs to run in parallel with longer-term innovation and be strategically aligned. Further to this, the scope of value-creation needs to be broadened to develop new business models and diversification strategies, particularly in sectors like energy, transport and financial services where traditional business models have already been in part superseded by those more in tune with customer demand and technological advances.
It isn’t enough for corporations to be reactive to disruption; they must become an indispensable element of a value-creating ecosystem defining the future of their industries. Many companies are increasingly looking outward to meet demand through partnership, acquisition and investment in small, high-potential start-ups. For companies large and small, defining their role in a value-creating ecosystem will be key to shaping their future.
We are working towards:
Maintaining relevance to survive and thrive
Business model innovation and diversification strategy
M&A integration strategy
Incubator and accelerator investment and partnership strategy
Scaling Excellence and Agility
As disruptive business models, technology and organisations have matured and entered the mainstream, there is an ever growing demand to bottle the essence that made rapid success possible and apply it to operations at scale. This track will provide focus on scaling excellence and agility from a joint perspective of traditional industry giants and rapidly growing newer entrants. How do we maintain the agility that lies at the heart of rapid growth organisations as they continue to expand and scale up operations and put scalability at the heart of Operational Excellence strategy?
How Environmental Sustainability is fast becoming a leading driver of transformation
Climate change presents an existential threat to mankind, and environmental sustainability will be an increasing driver of change both through consumer demand and regulation. The winners will be organisations who embrace change and the opportunities presented by moving ahead of the curve. This is an emerging focus of great importance and will become a future segment of increasing weight year on year. We are giving leaders in this space a forum to be at the heart of developing a strategic approach to accelerating change both within their organisations and wider sectors.
Moving the needle from awareness to action in correcting gender inequality
Thanks to the tireless work of many inspirational leaders, we have reached a point where there is unprecedented awareness of inequality in the workplace. The damaging effects of the gender pay gap, under-representation of women in leadership roles, unconscious bias at all levels of business are now starting to get the attention they deserve. We will be highlighting some of the real world strategies that can be deployed to take the next steps in your organisation and providing an environment in which to innovate new initiatives, grow collaborative partnerships, formulate KPIs and develop training techniques to help move the needle from talk to action.
Addressing supply chain transparency and compliance
There is increasing regulatory and customer demands on organisations to provide supply chain transparency. Managing these risks is a growing area of focus, particularly for large organisations with global operations. Distributed ledger technology (Blockchain) has provided an opportunity for incorruptible traceability of transactions at all stages of the supply chain which is a game-changer for supply chain excellence. What do you need to do to take advantage of the opportunities available?
KEY ATTENDEE TITLES INCLUDE: Global Heads, Heads of, EVPs, SVPs, VPs of Business Excellence, Business Transformation, Innovation Excellence, Productivity, Operational Excellence, Lean, Six Sigma, Continuous Improvement, Strategy, Cultural Transformation, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.
A truly cross-industry benchmarking event.
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Hear from the best selection of senior level Operational Excellence and Business Transformation Leaders from the world’s biggest, most advanced companies
Gain insights from the fastest growing, most agile, most innovative organisations into how they are achieving unprecedented levels of excellence
Benchmark against the best in class across all major industries
Get to grips with the evolving role of Operational Excellence as part of a strategic tool kit for managing change
Uncover cutting edge solutions, forge winning partnerships and grow your network
More discussion sessions, networking opportunities and interactivity
The ONLY event to meaningfully address strategic BT and OE challenges in the context of the bigger picture trends and global industry movements transforming the way we do business
The ONLY event to actually act on your feedback - More networking, more interaction, more case studies
The ONLY event to build its agenda through 6 months of painstaking primary research with select innovative industry leading practitioners, ensuring our content is weighted precisely to the most pressing industry challenges and future trends
Unrivalled levels of speaker content scrutiny to deliver the best content of any event in this space and put our foot down on NO SALES PITCHES
The event with the best spread of industry expertise, allowing you to learn from parallel sector expertise and benchmark with the best in class
The ONLY end-to-end Business Transformation & Operational Excellence event on the market bringing the whole value stream and ecosystem together to look at Innovation, Strategy, CX, Culture, Leadership & Agility to achieve top line growth.
The BTOES19 vision is for Operational Excellence to be viewed as a strategic weapon every CEO relishes.
This event has been designed to provide create more meaningful conversations and commercial connections.
This event is created through extensive primary research with leadership-level executives in the key industry segments across the entire eco-system, to identify the key future trends, the need-to-know pressing challenges where are strong pressures to get things done, and the industry thought leaders that have addressed these issues.
Through our extensive research analysis, we identify the key themes, and the respective topics are then carefully weighted based on what the majority on the industry needs to solve, that has the biggest impact on the top-line and bottom line. You won’t find these precise considerations in any other agenda.
Our agenda creation comes first, so we know the event agenda is aligned with the need-to-know industries themes that have the biggest impact on our target audience.
Not only will you hear exceptional, how-to content, delivered by the industries top leaders, innovators, legends and key players, you are also coming to an event that is designed to be the most engaging event in the industry, creating more opportunities for meaningful conversations with your peers, and forging even greater relationships with your industry friends.
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