The Premier Cross-Industry Gathering of Business Transformation, Operational Excellence & AI Industry Leaders & Senior-Executives.
The best moments of the Inaugural Business Transformation & Operational Excellence World Summit & Industry Awards—the defining leadership-level event for Operational Excellence and Business Transformation!
This first-of-its-kind summit set the stage for a new global ecosystem where industry leaders came together to shape the future.
It brought together the most innovative thinkers and practitioners across healthcare, financial services, technology, energy, manufacturing, media, and beyond—creating a powerful environment to engage, network, benchmark, and address the most critical challenges and trends in Operational Excellence, Lean, Six Sigma, and Agile, and their impact on Business Transformation, Innovation, Customer Experience, Agility, Strategy Execution, Value Creation, and Cultural & Leadership Transformation.
Keynotes and sessions featured world-class leaders from organizations including:
NASA, Walmart, Toyota, Google, BMW, Wells Fargo, Verizon, Cardinal Health, Intel, eBay, Coca-Cola, LEGO, Morningstar, MassMutual, Rolls Royce, Kaiser Permanente, Jabil, Ingram Micro, Goodyear, Turner Broadcasting, AstraZeneca, Fidelity, Guardian Life, Ricoh, O.C. Tanner, Johnson Controls, Black & Veatch, Sanofi, USAA, Bridgewater Associates, NCH Healthcare, Bristol-Myers Squibb, and many more.
The best moments of the Business Transformation & Operational Excellence World Summit & Industry Awards 2019—the world’s leading leadership-level event in Operational Excellence and Business Transformation!
BTOES 2019 cemented its reputation as the defining industry gathering, where global leaders came together to co-create the future. This year saw the summit expand to 8 full parallel tracks, offering unprecedented depth and breadth across the transformation agenda.
The event united the most senior executives and practitioners across industries—healthcare, financial services, technology, government, energy, insurance, and manufacturing—into a powerful ecosystem of learning, benchmarking, and collaboration. The focus was on the critical challenges and emerging opportunities across culture transformation, leadership, strategy execution, customer experience, agility, innovation, and digital disruption.
Tracks included:
Culture Transformation Summit – embedding cultural and behavioral change as the foundation for sustainable excellence.
Leadership Summit – equipping senior leaders with the mindset and tools to lead transformation in the digital age.
Operational Excellence Summit – scaling OpEx programs for measurable impact and value creation.
Business Transformation Summit – end-to-end transformation strategies to future-proof organizations.
Agility Summit – building enterprise-level agility and resilience in rapidly shifting markets.
Healthcare Summit – advancing patient outcomes and organizational performance through excellence.
Manufacturing Summit – reshaping global production with digital, lean, and agile capabilities.
TechXLive Summit – applying disruptive technology, RPA, automation, AI, and process mining to drive transformation.
Keynotes and sessions featured world-class leaders from organizations including:
Google, Facebook, Walt Disney World® Resort, JP Morgan Chase, Mayo Clinic, Siemens, Cisco, FedEx, Bank of America, Morningstar, Fannie Mae, Caesars Entertainment, Intel, Mastercard, Verizon, Goodyear, Farmers Insurance, NHS, Salesforce, International Paper, Aflac, U.S. Postal Service, Whirlpool, HCA, BD, and many more.
The 2019 program was enhanced with immersive pre-summit workshops, hands-on innovation labs, exclusive roundtable discussions, and private leadership forums, all designed to equip delegates with practical solutions and proven frameworks. The Business Transformation & Operational Excellence Awards Gala celebrated the year’s most outstanding success stories, while post-summit site tours—including behind-the-scenes insights at Walt Disney World® Resort and the Florida Hospital Innovation Lab—gave delegates a rare chance to see transformation in action.
BTOES 2019 was not just a summit—it was the epicenter of global excellence and transformation.
The best moments of the Business Transformation & Operational Excellence World Summit & Industry Awards, the largest-scale leadership level event in Operational Excellence!
This event defines the ecosystem and is where the industry leaders gather to create the future.
It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation.
BTOES Keynotes have included: The White House Office of the President, Amazon, Disney, Google, Facebook, Ikea, Goodyear, Siemens, Nokia, Verizon, General Motors, Intel, Johnson Controls, GE, Lego, AstraZeneca, MassMutual, Wells Fargo, Morningstar and many more...
The Business Transformation & Operational Excellence Awards were established to globally showcase the most outstanding achievements in Business Transformation, AI, Agentic AI, and Operational Excellence.
The focus of this elite awards program is to demonstrate to the global business community the real, measurable results that organizations achieve through the successful implementation of AI-driven innovation, transformation, and operational excellence initiatives.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit (BTOES).
The Business Transformation & Operational Excellence Awards are open to all organizations — both private and public sector — across the globe that have implemented AI, Agentic AI, or Operational Excellence programs to deliver exceptional business results.
BTOES is the largest premier cross-industry gathering of industry leaders & senior executives involved in Business Transformation, AI/Digital Transformation & Operational Excellence.
BTOES is uniquely designed to accelerate buying cycles and get business done. BTOES is a high-level conference that prioritises meaningful conversations and high-value commercial connections. From plated lunches, breakfasts, gala receptions, awards dinners and best-in-class networking technology, every element is engineered to maximise engagement, relationship-building and business impact. Solution providers consistently tell us they achieve months of prospecting in just two days.
Over 500+ leadership-level executives from $1BN+ revenue companies, paying up to $3,799 to attend. These decision-makers are highly receptive to solutions and actively seeking to accelerate their buying cycles — all within an intimate, high-interaction setting.
BTOES also stages the world’s most prestigous Business Transformation & Operational Excellence Awards Program, Ceremony & Dinner
Position your company at the center of the most prestigious transformation and excellence event in the world — where influence is built, partnerships are formed, and business gets done.
BTOES is by far the premier conference in the industry because it is built from deep, primary research with senior executives across all industries, uncovering the true, need-to-know challenges and future-defining trends that materially impact top-line and bottom-line performance. Every theme, track and session is rigorously validated, weighted and refined through high-level research calls to ensure commercial urgency, resulting in an agenda featuring only the top 4–6 critical pain points per track, with no sales pitches and only actionable insights from the industry’s most respected leaders, innovators and legends.
With BTOES the agenda creation comes first, then the speakers, to ensure it delivers on what industry truly needs-to-know.
BTOES is the premier conference in the industry because it is built from deep, primary research with senior executives across all industries, uncovering the true, need-to-know challenges and future-defining trends that materially impact top-line and bottom-line performance. Agenda creation comes first, then speakers, this is a highly significant differentiator that ensure BTOES delivers on what industry truly needs-to-know.
BTOES is set in beautiful hotel ballrooms designed to prioritise meaningful conversations and high-value commercial connections. With networking plated lunches, breakfasts, themed breaks, gala receptions, the awards dinner and ceremony, best-in-class networking technology, and the most cutting-edge thought leaders, every element is engineered to maximise engagement, relationship-building and getting business done.
It is designed to not only attract the highest-calibre decision-makers but also to be intentionally intimate with 500 leadership-level executives from $1Bn+ revenue companies, paying up to $3,799 to attend. These decision-makers are thus highly receptive to solutions and actively seeking to accelerate their buying cycles — all within an intimate, high-interaction setting. Hence, why it is very very different from a trade show. At BTOES serious executives converge to solve real problems and forge strategic partnerships.
What really elevates BTOES is it also stages the world’s largest Business Transformation & Operational Excellence Awards Program, an elite evening of recognition during the BTOES summit, with fine dining and high-level networking featuring a shortlist of the most successful projects and leaders in the industry.
This is where influence is built, partnerships are created, and high-intent buyers connect with the right solution providers.
The BTOES Awards stand apart as the most rigorous and prestigious recognition programme in Business Transformation and Operational Excellence, defined by an uncompromising commitment to integrity, meritocracy and excellence. Every submission undergoes a disciplined, multi-stage evaluation process within a secure awards management system, governed by a robust weighted scoring framework that assesses strategic relevance, value generation, customer impact, implementation excellence, organisational learning and innovation.
All applicants are required to submit a detailed, structured four-page project document, which is reviewed by a carefully curated panel of senior industry experts, each with over 20 years of experience. Judges operate under strict conflict-of-interest protocols and confidentiality agreements, ensuring complete independence and impartiality throughout the process.
Submissions are independently evaluated and validated across two to three rounds of scoring, guaranteeing absolute objectivity. Finalists and winners are determined solely by the highest merit-based scores generated through the awards management system, entirely free from any commercial influence. Only once winners are confirmed are sponsors engaged, ensuring zero impact on judging outcomes.
This forensic level of governance is matched by an equally world-class celebration. Finalists and winners are honoured on the main stage of the BTOES World Summit through an opulent, high-profile ceremony featuring a gala dining, live entertainment, and an exclusive awards after-party. Amplified across our global platform of over one million subscribers and extensive media reach, the BTOES Awards do more than recognise excellence — they elevate it, spotlighting organisations that are redefining the standards of excellence across enterprise-wide transformation, operational excellence, AI deployment, cultural sustainability, supply chain resilience and customer experience.
The BTOES Awards set the benchmark for what world-class transformation truly looks like.
• Hear from the most senior leaders in Operational Excellence, Business Transformation, AI Strategy, and Automation from the world’s largest and most progressive organizations.
• Gain insights into how the fastest-growing and most innovative enterprises are using AI, digital transformation, and intelligent automation to drive unprecedented levels of excellence and agility.
• Benchmark your performance and practices against best-in-class organizations across every major industry sector.
• Understand the evolving role of Operational Excellence, AI, and Digital Transformation as integrated strategic toolkits for enterprise-wide change, innovation, and growth.
• Discover cutting-edge technologies, breakthrough methodologies, and automation-driven solutions, while forging meaningful partnerships and expanding your executive network.
• Experience more interactive sessions, roundtables, and networking opportunities than ever before—designed to accelerate learning, collaboration, and action.
• The only event to meaningfully connect Business Transformation, Operational Excellence, AI, and Automation with the bigger picture of global trends reshaping the way organizations operate, compete, and grow.
• The only event that genuinely acts on delegate feedback — delivering more networking, more interaction, and more real-world case studies than any other conference in this space.
• The only event built through six months of deep primary research with the world’s most innovative, forward-thinking practitioners, ensuring every session tackles the most urgent challenges and emerging trends driving enterprise transformation.
• An unrivalled level of content quality and speaker scrutiny, ensuring every presentation delivers actionable insight — with a strict no-sales-pitches policy.
• The event with the widest cross-industry representation, giving attendees the opportunity to learn from parallel-sector breakthroughs and benchmark against true best-in-class organizations.
• The only end-to-end Business Transformation, Operational Excellence, and AI Leadership event that unites the entire ecosystem — covering Innovation, Strategy, Customer Experience, Culture, Leadership, Digital Transformation, and Agility — all focused on achieving sustained top-line growth and enterprise excellence.
CEOs, COOs, CFOs, CIOs, Chief Digital Officers, Chief Data & Analytics Officers, Chief AI Officers, Chief Automation Officers, Chief Transformation Officers, Chief Excellence Officers
SVPs, VPs, Global Heads of Digital Transformation, AI Strategy, Intelligent Automation, Operational Excellence
Heads of AI Innovation Deployment, Value Creation through AI & Automation
Heads / VPs of Business Transformation, Business Excellence, Operational Excellence & Digital Operations
Heads of Process Automation, Process Engineering, AI-Enabled Process Excellence
Global Directors of Operational & Continuous Improvement, Intelligent Supply Chain & Smart Manufacturing
Heads of Customer Experience, Digital Experience & Journey Transformation
Heads of Strategy Execution, Change Management, Enterprise Risk Management
VPs and Directors of Global Operational Excellence, Continuous Improvement, Process Analysis, Enterprise Risk, Lean & Six Sigma, Business Process Management
Business Process Management & Transformation Champions
Lean Six Sigma Deployment Leaders / Master Black Belts / Black Belts / Green Belts
Directors of Operations, Process Re-Engineering, Productivity, Supply Chain, BPM, Lean Six Sigma, Process Improvement, Continuous Improvement, Business Excellence, Business Re-engineering, Operational Performance, Performance Excellence, Process Analysis, Transactional Services, Production, Manufacturing Excellence, Strategy, Innovation, Software Process Improvement, Digital Transformation, Intelligent Automation
Heads/Directors of Clinical Excellence, Patient Safety, Clinical Outcomes, Clinical Transformation
Managers of Continuous Improvement, AI-Driven Process Optimisation, Automation Programmes
Leading Consultants, Solution Providers & Vendors in AI, Automation, Digital Operations, Operational Excellence
Press, Media, Think Tanks
KEY ATTENDEE TITLES INCLUDE:
Global Heads, Heads of, EVPs, SVPs, and VPs of AI Strategy, Automation, Digital Transformation, Business Excellence, Business Transformation, Innovation Excellence, Productivity, Operational Excellence, Lean, Six Sigma, Continuous Improvement, Strategy, Cultural Transformation, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization, Process Automation, Process Intelligence, and Process Management.
A truly cross-industry benchmarking event.
This event is created through extensive primary research with leadership-level executives in the key industry segments across the entire eco-system, to identify the key future trends, the need-to-know pressing challenges where are strong pressures to get things done, and the industry thought leaders that have addressed these issues.
Through our extensive research analysis, we identify the key themes, and the respective topics are then carefully weighted based on what the majority on the industry needs to solve, that has the biggest impact on the top-line and bottom line. You won’t find these precise considerations in any other agenda.
Our agenda creation comes first, so we know the event agenda is aligned with the need-to-know industries themes that have the biggest impact on our target audience.
Not only will you hear exceptional, how-to content, delivered by the industries top leaders, innovators, legends and key players, you are also coming to an event that is designed to be the most engaging event in the industry, creating more opportunities for meaningful conversations with your peers, and forging even greater relationships with your industry friends.
• ENGAGE with global transformation and continuous improvement leaders who are redefining traditional Operational Excellence through the lens of AI, automation, and future-ready culture. Participate in roundtables, panels, and workshops designed to give you direct access to the world’s top strategists and practitioners.
• DISCOVER how to align proven Operational Excellence methodologies with AI-driven Digital Transformation, Business Innovation, and Intelligent Automation across our dedicated tracks and case-driven sessions.
• EXPERIENCE the successes, lessons, and transformations of leading global organizations, as industry pioneers share real-world case studies on how they achieved measurable results in performance, agility, and growth.
• RECEIVE practical, actionable guidance on using Operational Excellence and AI-enabled automation to drive top-line growth, with insights that span strategy, execution, and implementation across RPA, continuous improvement, and intelligent operations.
• GAIN the tools and frameworks to secure leadership buy-in and enterprise alignment, with sessions focused on strategic influence, culture transformation, and change leadership.
• LEARN how to evolve your Operational Excellence and Transformation teams to think strategically — leveraging data, digital tools, and automation to execute and manage high-impact value creation initiatives.
• TAKE HOME a complete roadmap to build and sustain a culture of Operational Excellence — one that embraces AI, fosters innovation, and embeds continuous improvement at every level of your organization.
• Rethink operations end-to-end, embedding digitalization and intelligent automation across the entire value chain to achieve speed, agility, and measurable business impact.
• Adapt and embrace emerging technologies and new business models, leveraging AI, automation, and data to drive transformation at scale.
• Gain insights into cultural transformation, learning how to build a high-performance, innovation-driven culture through effective change management, organizational alignment, and leadership modeling.
• Secure full leadership buy-in, sponsorship, and accountability — ensuring Operational Excellence, AI, and transformation initiatives receive the resources and visibility they deserve as non-negotiable strategic priorities.
• Sustain a continuous improvement culture where curiosity, adaptability, and innovation become daily habits — powered by data and enabled by digital tools.
• Develop an enterprise-wide Operational Excellence strategy, aligning every department, process, and technology investment to common goals and shared metrics.
• Gain insights into end-to-end business transformation, where all functions operate in unison through connected systems, unified data, and shared priorities.
• Stay ahead of disruptive technologies shaping the future: Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning, Internet of Things (IoT), Cloud Computing, Advanced Analytics, Big Data, Robotics, 3D Printing, and Mobile Innovation.
• See real-world examples of how leading organizations are integrating advanced technologies to optimize workflows, elevate customer experiences, and accelerate innovation.
• Learn from executives who are acquiring and integrating startups to fast-track digital capability, innovation pipelines, and cultural agility.
• Exchange ideas on changing customer expectations, digital channels, and market disruption, and how to remain relevant in an experience-driven economy.
• Understand how Operational Excellence is becoming a key competitive advantage — not just for cost and efficiency, but for innovation, speed, and strategic differentiation.
• Integrate Continuous Improvement methodologies customized to your organization’s unique ecosystem, ensuring initiatives remain aligned with core strategic priorities.
• Address the innovation gap — learning how to innovate faster, reduce bureaucracy, and build organizational muscle for experimentation and agility.
• Build a culture of innovation and agility, empowering teams to continuously adapt, learn, and create value in fast-moving environments.
• Explore the changing workforce landscape, including hybrid models, digital talent, the millennial mindset, and the rise of the freelance economy.
• Redefine customer experience excellence in a less high-touch, more data-driven world through personalization, automation, and predictive insights.
• Learn how progressive executives are rethinking the role of Continuous Improvement to drive transformation, accelerate growth, and embed agility and innovation at the strategy level.
• See how Operational Excellence now powers enterprise-wide transformation — connecting innovation, execution, and adaptability into one unified growth engine.
• Transform your Operational Excellence team to think strategically, leveraging AI, automation, and data intelligence to execute and manage high-impact value-creation projects.
• Gain the frameworks to embed Operational Excellence deeply into your organization’s DNA — creating a self-sustaining culture of performance, innovation, and growth.
• Discover how smart organizations are transforming end-to-end — function by function and process by process — to deliver speed, intelligence, and resilience.
• Learn how successful teams are applying Operational Excellence at the strategy, value creation, and customer experience levels, creating competitive advantages that endure.
• No other event explores, in such depth, the intersection of AI, automation, culture, and leadership within the Operational Excellence discipline — providing practical tools to reshape organizations for future growth.
• No other event offers dedicated tracks on cultural transformation, strategy execution, and leadership systems — focusing on how to embed Operational Excellence at the strategic level and make it sustainable enterprise-wide.
• Experience how the world’s most progressive leaders are redefining Operational Excellence — showing that when applied with intelligence, speed, and vision, it becomes the ultimate competitive weapon for top-line growth.
The BTOES Vision:
Operational Excellence is not a department — it is a strategic weapon every CEO must wield to build intelligent, adaptive, and future-ready organizations.
This event has been meticulously designed to create more meaningful conversations, lasting relationships, and valuable commercial connections.
• More immersive social experiences — from our lavish gala receptions and high-energy awards dinner after-party (bubbly included) to relaxed, informal gatherings that build genuine relationships.
• More natural networking opportunities, with shorter, sharper presentation formats that open space for deeper discussion, collaboration, and peer learning.
• More exceptional dining experiences, including hot full-service breakfasts, gourmet mid-morning and afternoon breaks, elegant plated lunches (yes, Filet Mignon), and our iconic Awards Dinner celebration.
• More opportunities to unwind, connect, and share insights through exclusive social activities designed to build community and camaraderie.
• A world-class Networking App, providing an intuitive, easy-to-use platform to arrange meetings before, during, and after the event—ensuring you connect with everyone who matters.
• Three action-packed days of learning, networking, and transformation in a luxurious five-star setting.
• All-day food and beverage service, featuring upscale menus, beautifully themed breaks, and vibrant receptions designed for connection and comfort.
• All-day keynotes and sessions across three parallel tracks — People, Process & Technology — uniting the full spectrum of operational excellence and transformation.
• A premier venue experience — discover the luxury setting at btoes.com/venue.
• A reimagined Awards Program, now more spectacular than ever, featuring a world-famous live band and full food and beverage service throughout the evening. Learn more at the Awards Website.
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This event is organised and operated by a UK-registered company, Global Media Research Ltd. Consequently all commercial transactions, agreements, production, management, sponsorship commitments and registrations are conducted and processed outside the United States. Hence, no sales, contracting or direct commercial transactions can take place on-site at the event, and our role is just to observe and oversee to ensure the event and all activity is conducted in full compliance with U.S. immigration, federal, state and local regulations.
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