The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
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You will learn how to:
Experiential skills-based learning in:
Why this course is unique?
This course provides practical tools to help move individuals and teams from burnout toemotional thriving. There is a plethora of “best practices” to accomplish this journey, however leaders are often puzzled as to how to tackle this work and where to begin.
This session
Provides a roadmap for addressing this serious healthcare challenge, now affecting up to 60-70% of our healthcare team. Participants will walk away with solutions/interventions that can be implemented immediately when they return to work. The experiential learning moves participants from conversations about the topic to practical solutions.
Who should attend?
All healthcare professionals, healthcare and all corporate and non-healthcare leaders. Any occupation who has burnout as a significant challenge.
WWW.HEALTHCAREEXCELLENCE.ORG | 904.834.7408 | INFO@HEALTHCAREEXCELLENCE.ORG
Need to innovate but no title, no budget, or no time. No problem!
Join this interactive session to learn seven simple innovation models that ignite innovation and creative thinking for any size group or team. These models work regardless of where you sit in the organization.
All seven models were creates from real life innovation, problem solving challenge that plague organizations and teams. These original models work without breaking the bank. Through story, theory, and practical application, participants will learn just how easy it is to innovate using these models. Participants will leave with the original Innovate Anywhere Anytime Playbook written by Dr. Karen Tilstra & Andy Tilstra.
You will learn:
Why is this course unique or special?
The original material covered in this course is the result of helping leaders from both small and large organization innovate. Each model addresses a nagging problem leaders face when trying to create an innovative organization. These 7 models are easily implemented and don’t require a special place, budget or expert.
They have been designed to be used by anyone in the organization regardless of title. Each can easily be implemented in a conference room, board room, team meeting. Most can be completed within an hour. Participants will be given time to practice each model. An easy-to-follow playbook will be provided. Models were created over the last 10 years, answering a need or common innovation problems. These models provide a different approach, giving the skills and tools for anyone to be innovative.
Who should attend:
Anyone interested in new ways to innovative. Leaders and employees from all levels. People interested in expanding their mindsets, skills, and tools in innovative practice. Anyone who wants to learn more about simple innovation models. Course Structure Theory presented following by practical application and feedback. Group work and discussion.
Certificates:
Certificates of completion will be emailed to participants after they workshop.
What makes this course special?
The interactive masterclass is led by the creator of the award-winning Excellence & Innovation program. It is a comprehensive guide for leaders and practitioners, loaded with proven methods and backed by a strong track record of results to accelerate innovation, leadership development, strategy execution and value creation in any industry.
Excellence & Innovation acceleration, culture and business transformation, and operational excellence includes more than 30,000 professionals and 100 clients in energy, oil & gas, power generation, telecommunications, technology, finance, banking, insurance, law, healthcare, transportation, infrastructure, electronics, semiconductors, food, manufacturing, education, government and non-profit organizations in more than 20 countries.
How will you benefit?
Gain the insights and mechanisms necessary to accelerate innovation, leadership development, strategy execution and value creation in any organization, globally.
Pricing
If you register as part of the Complete Access Pass or the Diamond Pass this workshop is included. Alternatively, you can register for this workshop as a standalone product.
Course Structure / Detailed Agenda
The one-day Excellence & Innovation Acceleration masterclass provides extensive leadership coverage of how to accelerate innovation, leadership development, strategy execution and value creation in any organization. Innovation leaders and practitioners with multi-industry experiences will demonstrate how to identify, prioritize and accelerate value creation and strategy execution initiatives in any business. Attendees will discover how to leverage elements of venture capitalism, crowdsourcing and collaborative leadership to build a global culture of innovation that lasts.
The exclusive, full-day masterclass at BTOES 2021 includes:
Breakfast, lunch and all materials provided.
Who Should Attend?
Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organizations
About the Executive Masterclass Leader
José Pires serves as Excellence & Innovation (E&I) executive leader and advisor for companies ranging from startups to Fortune 50, where he oversees the global identification, prioritization and execution of high value business improvements and innovations for the companies, business partners and customers in multiple markets.
Pires has held Excellence & Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé), energy/water/telecommunications infrastructure (Black & Veatch) and oil & gas/energy (Andeavor-MPC) industries. Throughout his career, Pires developed and refined E&I as an award-winning program to accelerate innovation, leadership development, strategy execution and value creation globally.
Pires is an advisory board leader and keynote speaker for organizations and global conferences on innovation, operational excellence, leadership development, strategy execution, culture and business transformation, customer engagement, exponential technologies and growth acceleration.
He is an executive Lean Six Sigma Master Black Belt who holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.
The way we work is changing. More employees are opting for full-time remote work options which move them farther from the center of organizational knowledge. On top of that, organizations continue to be pushed to improve the way they deliver value to their customers.
How can businesses prepare for the changes ahead? The answer to this question may be simpler than you think. Healthy and effective transformation strategies always start with an understanding of the organization's processes and the people who perform them.
Join this workshop to learn how process management can help you prepare for supporting a growing remote workforce and increasing pressures to improve your processes. Learn simple methods you can employ quickly to identify and map those processes in your business that need to be transformed.
In this workshop, you will:
As we emerge from the pandemic and get back to 'life' there are more people than ever looking for support to:
What does this mean for you? It means that people need you!
Now is the time to help in all the ways you are passionate about serving others! NOW is the time to reach out, make connections with your clients and prospects, and help them get back to life in all the ways that are important to them. Customer experience is the new battleground, and every enterprise is searching for the elusive equation that results in exceptional experiences for customers and profitability for their business. By discovering bottlenecks in your customer experience, 3D Thinking can help you improve your customer relationship.
Introduction to 3D Thinking
3D Thinking can help. Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you're IBM or Coca-Cola and can afford to wait. But, such companies are notable exceptions in the game of the competition. For most businesses, real success comes from their efforts and from timing—their ability to be there first, instead of feeding off others' ideas.
For decades organizations have struggled with creating a culture of sustainable productivity. How do you tie strategy, vision, mission, goals, metrics, and employees all together to create a culture that thrives? Most organizations have put all their eggs in one of these baskets, however, the answer lies in the integration of them all. Our ultimate goal should be to create something sustainable, long after we leave. It has to be woven into the fabric of the organization. It requires a “cultural” transformation. So, let’s talk about the RECIPE for success and how each ingredient integrates with the others to form a well-baked highly productive sustainable organization.
Servant Leadership
The first ingredient is usually assumed and taken for granted but is essential to a healthy organization. I call it “Servant” Leadership. Servant leadership is a leadership philosophy in which the main goal of the leader is to serve. This is different from traditional leadership where the leader's main focus is the thriving of their company or organizations. Organizations that embrace servant leadership operate with the client, customer and employees need in mind. They recognize that serving its “constituents ” develops loyalty and trust that ultimately creates positive vibes and an environment of success.
Vision
Every employee must have a clear understanding of where the organization is headed. Without a Vision, the people perish. Establish a clear, precise vision that is the “north star”. I often ask organizations if your 5-year vision was across the room and you walked into it, what would it look or feel like? Develop a vision without regard to any restraints. What would you like the organization to ultimately look like 5 years from now?
Mission
Most organizations have mission statements. However, they cover a full-page and often most employees do not know what it is. The mission statement is the call to action. It tells the organization what it is committed to doing. For instance, “Using our portfolio of brands to differentiate our content, services, and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.” – Walt Disney. The mission statement is the most critical piece of information that each employee should be given. I encourage organizations to put it on the back of their business cards, open each meeting with the mission statement and include it in email signatures.
SWOT Analysis
The one area where many organizations fail is in understanding its Strengths, Weaknesses, Opportunities, and Threats. Organizations need to do an open and honest assessment of what’s working and what needs improvement. Success is when organizations leverage their strengths, address weaknesses, seize the opportunities and mitigate any threats.
Strategic Priorities
Based on the assessment of the results of the organization, the vision, and mission of the organizations, strategic priorities should reflect the top areas that need to be addressed. Usually 5 to 6 strategic priorities that enable the organization to achieve its mission. These priorities provide the marching orders for all departments to collaborate but also serves as a check and balance on where budget and resources should be applied.
Performance Management Scorecards
Measuring success is key! I often tell organizations, if you want to lose weight, you have to be willing to get on a scale. Organizations have to be willingly measuring their performance based on data. Balanced Scorecards of Key Performance Indicators tell you if what you are doing is working. It also highlights areas of concern and allows organizations to quickly take action.
High-Performance Teams
Lastly, the most important component of any organization is its people. Many organizations take for granted the need to engage employees. Statistics show that organizations thrive when employees are engaged. Also, employees who are engaged perform better. So how do we engage employees and get them committed to the vision, mission, and strategic priorities of the organization? I recommend High-Performance Teams. The common definition of a high-performance team is a group of people who share a common vision, goals, metrics and who challenge and hold each other accountable to drive results. They have a clear vision of where they are headed and what they want to accomplish.
I encourage organizations to build teams throughout the organization that works on goals that tie to the strategic priorities. At Palm Beach County we have created “Stat” Cross-Department and Cross-Functional teams that use data to analyze process, review metrics and propose solutions. Teams are using the principles of Lean Six Sigma to reduce waste, make processes lean and to drive a culture of continuous process improvement. Best practices for developing these teams include ensuring cross-discipline representation, using data to define problems and solutions, leaving titles at the door and relentless follow-up and accountability.
So there you have the recipe: Servant Leadership, Vision, Mission, SWOT Analysis, Strategic Priorities, Performance Scorecards, and High-Performance Teams. It is the integration of these ingredients that will drive sustainable and lastly productivity and a culture of continuous process improvement.
We spend so much time trying to solve problems in our business. Why is it that after investing countless hours, effort, energy, and resources, the problems we think we have solved come back again and again? Wouldn’t it be nice if there was a way to keep problems from resurfacing?
The Wheel of Sustainability will help you ensure your solutions live on. In this workshop, you will learn how to engage and empower your teams to utilize all components of the Wheel and sustain their solutions. With case studies and exercises, you will have the opportunity to utilize the Wheel and help your organization win.
What attendees can expect from the session:
Agenda
Key Learnings
Markets are rapidly evolving and the consumer behavior and buying patterns are changing. There is an increased focus of consumers moving more towards consumptions and subscription-based models, and many organizations are shifting to a service-based economy vs. traditional product aligned growth. ‘As a service model’, is not a new concept and has been successfully adopted by software organizations.
However, the enterprises that sell physical goods have struggled to move to a true consumption-based economy. These organizations have complexities in the product models i.e.– physical goods, services, software etc. which severely impact their growth and success in implementing a service framework. The challenge lies not only in combining them to create a unified new service based offering, but also in monetizing these services based on current revenue recognition rules.
This session provides an overview of the new service models that will assist in accelerating your enterprise journey to XaaS (Anything as a Service), economy. The session also highlights critical workstream of the monetization ecosystem which will enable your team to successfully adopt the ‘As a Service economy”
Health care systems continue to face enormous pressure to change, which has led to widespread efforts to pursue transformation at lightening pace. Most transformation initiatives have focused on how systems, structures, workflows, and technology are organized and deployed, with less attention on the culture and the day-to-day experience for health professionals.
In order to sustain performance, achieve maximal engagement, and truly serve patient/family needs, systems must strive to rigorously assess, support, and implement strategies for workforce well-being. During this interactive, experiential session, attendees will learn from the National Taskforce for Humanity in Healthcare (NTH) leaders how addressing burnout isn’t just about one intervention, but implementing a comprehensive blueprint for change that will shift the paradigm from one of burnout to one of thriving.
Learning Objectives:
Business Transformation, Continuous Improvement and Operational Excellence require different mindsets. Which one should you focus on? Should you deliver all three to be successful and stay successful? If so, what is the ideal balance?
In this workshop, I will share my experience and views of what a successful Business Transformation Office is. I will mostly focus on how developing a robust strategy planning and deployment process as well as measuring business performance were key building blocks.
Workshop flow
Approach to create the Business Planning & Transformation Office.
Strategy Planning and Deployment: how to customize your approach by blending best practices methodologies.
Business performance tracking with the Balanced Scorecard.
The importance of Change Management in Business Transformation.
With the amount of data your organization processes, you should be able to take informed action anytime. But doesn’t it feel like the complexity of data systems is making it increasingly challenging to get insights from data?
Join the webinar by Anthony Fazio, a MANTA sales engineer, and learn how to uncover the hidden value in your existing data to make more informed decisions, take timely action, and drive innovation.
You will learn:
Mergers and acquisitions occur for any number of reasons. From the process, there is a value that is expected to be realized. The goal is to get there sooner rather than later. Often competing visions, values, emotions, etc. (a.k.a. fundamental conflicts) set the journey on a course of its own versus the course that captures the intended value and synergies in the timeline desired.
In this workshop, we will review the key elements that should be in the post-M&A alignment roadmap, and then we will quickly get into covering methods to bring fundamental conflicts to the surface and address them in productive ways. Participants will have active roles in exercising these methods as members of the acquiring company, the acquired company, and another surprise entity that helps make things just a little more challenging.
KEY EXPECTED TAKEAWAYS:
Creating a post-M&A alignment roadmap, what you need to have
Three exercises that will uncover fundamental conflicts so that they can be addressed
Ways to address the fundamental conflicts encountered
Lessons learned when using a roadmap to guide the journey
How to know you are in a good place relative to aligning the organizations during the M&A process
Building a lasting automation strategy for your organization can be challenging both from an organizational and technical perspective to keep the process in flow and the governance in place, especially if you are in the middle of a transition from SharePoint on Premise to Office 365.
This session will show how to approach the problem with the FireStart Process Automation Platform in a consistent and strategic approach and leverage your investments in SharePoint, Teams and Power Apps to a whole new level. The session will also cover real-life results from case studies that have successfully managed to establish a lasting automation program for their organization.
Key takeaways
Many leaders are familiar with Industry 4.0, Industrial Internet of Things (IIoT), ML/AI Analytics, and potential applications of this technology. In fact, many have considered potential use cases at their organizations. However, it’s difficult to know where to start.
Which opportunities align best with the technology? Which will be easily deployed, tested, and adjusted? What is the long-term value of those solutions? Perhaps you've asked those same questions about projects at your company.
This hands-on session is a leader-focused, mini-workshop that will help you identify high-potential Digital Transformation opportunities. By the end of this session, you'll be prepared to:
Lee Cockerell, former Executive Vice President Operations, Walt Disney World® Resort, is well known as Disney's top trainer at the world-renowned Disney Institute.
Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.
Lee will be sharing the Great Leader Strategies and what is unique is this course is not taught by a facilitator, everyone one will be taught by Lee himself.
“In Creating Magic, Lee Cockerell delivers his ideas about leadership in a common sense way that can really reach people and help them improve their effectiveness at work, at home and in their communities. His valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads his book.”
Ken Blanchard, Co-author of The One Minute Manager® and Leading at a Higher Level
Elegant in its simplicity and practicality, Lee has distilled many powerful leadership strategies into the lessons many of us learned as children. They are no less relevant to our working lives. At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team and to focus our efforts not on ourselves but on the people we lead.
George Bodenheimer, President, ESPN, Inc and ABC Sports
Lee is an exceptional leader, who is incredibly practical, and sticks to the how to, and what to. If you want to engage Lee directly in your organization, below are Lee's contact details.
The Air Force is building an ecosystem of improvement and innovation, which necessitates a bit of culture change. The Air Force is embarking on a cultural transformation to inspire Airmen to think differently, veering from a culture of inherent compliance that accepts no questions, to an
improvement and innovative culture that is data focused and outcome/performance driven.
To build the ecosystem that improves the organization from the inside out we focused on Airmen development, Airmen innovation, and process management/modeling.
Many established brands continue to erode confidence with consumers due to recalls, environmental carelessness, fraud and human rights violations that undermine their credibility. Consumer awareness and regulatory requirements mean ethical sourcing and transparency are more important than ever to digital transformation programs. Enterprises today need to make ESG and sustainability goals an integral part of their global transformation. In a world where climate change should make sustainability top of mind, organizations must operationalize efforts to ensure their products are made in an ethical and environmentally friendly manner while establishing strict production standards.
Until today the efforts to ensure that our supply chains are sustainable has been left largely at the discretion of operations, procurement, and supply chain divisions, which are often isolated from the fallout of unsavory practices surfacing and negatively impacting brands and consumer choice. This session will bring together brand and sustainaiblity leaders with leaders in global supply chain management to discuss what’s needed to ensure you’re driving corporate sustainaiblity objectives in tandem with digital transformation programs.
Session discussion topics:
Unique opportunity to get signed copies of the very latest thinking from leaders in the space.
Adam Lawrence:
We solve problems every day. We want our solutions to stick, so the problems don’t come back. Sometimes, even with the best efforts and intentions, the same problems resurface. There must be a better way to sustain the results you work so hard to achieve.
The Wheel of Sustainability is the better way!
This book will help you utilize your leadership commitment to engage and empower your teams with the Wheel and sustain their solutions. With case studies and step by step explanations, you will have the tools to help your organization win.
Unprecedented change and challenges are facing organizations across all industries. “Red Cape-Heroic” leadership can be necessary in managing a crisis, but it cannot become the perpetuating force driving the organization. Now is the time to “LEAN INTO” the Non-Negotiable systems and processes required to move from a position of Defense to Offense both organizationally and from a leadership execution standpoint.
Specifically:
Technology is nothing without the people that use it to create new, lasting innovation. But when it comes to organizational change and digital transformation, adopting the latest tech is the top priority, even if the most significant change may come from nurturing grassroots ideas instead of blue sky thinking.
In Jabil we are focusing on process driven innovation that keeps synergy where employees are being heard not just by their peers but by the organization. Giving people on the factory floor this means of communicating their ideas directly through this ‘one-to-few, few-to-many’ model (one employee to a few experts, a few experts to the whole company) also makes it “easier for innovative changes to be brought into day-to-day operations,”.
JBL drives innovation equipped with the direct needs coming from employees by focusing on:
Still stuck in the old ways of manual process discovery typified by a limited sampling, human bias, incomplete process datapoints that’s disruptive to your workforce and captures only a single snapshot in time? Or have you undertaken a long process mining effort with a lot of upfront integration, yet seem to be missing critical process details? If this sounds familiar, whether you are a process or a line of business owner, a business analyst, the intelligent automation office or the digital transformation office, Skan is the solution you need.
Over the past 18 months, leading enterprises have embraced an unprecedented pace of digital transformation. New digital tools, remote work, and emerging technologies such as automation and AI have changed nearly every facet of companies’ processes. Enterprises have often turned to process and task mining tools to build their understanding of processes, however these tools have many inherent challenges. Skan changes this.
Now enterprises can keep up with this pace of change to not only understand the new reality of their processes but also continuously identify opportunities to improve them. Skan is the new category of process intelligence tools that use the latest machine learning and computer vision technologies to identify data-driven opportunities to improve digital work and processes.
In this presentation you will hear from Sudhir Nair, EVP, Chief Information and Technology Officer at loanDepot and 20 year veteran in Digital Transformation and Process Excellence, the CEO and Co-Founder of Skan, Avinash Misra, about how loanDepot is using Skan’s Process Intelligence Platform to reimagine their digital processes, as well as, their practical tips and approach to solving this.
Who Should Attend:
Key Takeaways:
A holistic approach towards automation is the path forward for those looking for strategic value that fuels business transformation. Many organizations have seen early success with robotic process automation (RPA) however, they have also realized that siloed automation fails to deliver long-term value. We will talk about how to embrace a more holistic approach towards automation by combining RPA and other technologies - various forms of artificial intelligence (AI) and business process management (BPM) tools to achieve a new level of end-to-end automation and a greater return on investment (ROI).
NGE is not just about tech (A.I/M.L, Blockchain,Metaverse ,etc.) but experiences born in a new world, and that will differ from traditional business models driven by Gen-Z
We must either adapt or perish.
Enterprises need to adopt a platform model of continuously creating new value or extending value and be able to expand rapidly and at the same time protect consumer privacy.
Digital Twin is a living and breathing model of an Enterprise that connects the business model to the Business operating model using a combination of Data Process intelligence and A.I to help understand the situational awareness and take actions in a timely fashion to create more value to its customers.
Organizations around the globe are undergoing massive disruption to their business models, while at the same time facing unprecedented turnover at all levels. This latest wave of resignations brings with it the challenge of recruiting, hiring, and onboarding a diverse set of leaders into remote & hybrid situations, where building trust at scale remains a constant challenge. Whether it’s an internal move or an external hire, new leadership can create internal tension in the organization, and for the incumbent, a sense of frustration around the reality of the role they were sold.
Key Takeaways
Health care systems continue to face enormous pressure to change, which has led to widespread efforts to pursue transformation at lightening pace. Most transformation initiatives have focused on how systems, structures, workflows, and technology are organized and deployed, with less attention on the culture and the day-to-day experience for health professionals.
In order to sustain performance, achieve maximal engagement, and truly serve patient/family needs, systems must strive to rigorously assess, support, and implement strategies for workforce well-being. During this interactive, experiential session, attendees will learn from the National Taskforce for Humanity in Healthcare (NTH) leaders how addressing burnout isn’t just about one intervention, but implementing a comprehensive blueprint for change that will shift the paradigm from one of burnout to one of thriving.
Learning Objectives:
In a world of chatbots, RPA and IoT, it can be easy to lose focus on the human to human customer connection. Businesses need to ensure they are re-engineered to provide the most delightful, high touch business experience for their customers in this modern, mobile era.
The proliferation of the mobile phone has had a significant impact on how, where and when we connect. While there is an app for everything, how do you keep your clients connected and using your app to deliver next-level customer care and service excellence?
Are you prepared to:
Much ink has been spilled (not to mention dollars spent) regarding operational excellence. But what exactly is operational excellence and how can organizations go about pursuing it?
Quite simply, operational excellence is the execution of business strategy more consistently and reliably than the competition. Essentially, operational excellence involves maximizing the value that your organization produces, while at the same time limiting waste and inefficiencies.
Join us in this session as we seek to remove the confusion surrounding this oft used term and provide a path forward for organizations to go after it.
Virtual Interactive Discussion Group - This is an open topic group for all attendees to meet virtually with your peers to discuss your current challenges, brainstorm and exchange ideas
This is available to VIRTUAL & IN-PERSON attendees.
CLICK HERE TO ACCESS THE - Virtual Interactive Discussion Group
Business development stems from customer loyalty. Companies must design to scale and continually adapt to develop new and better ways of exceeding customer expectations for service and support. By doing so, customer service programs can be created that are tailored to existing workflows, including efficient call center processes.
In this session, Dr. Marlene Kolodziej will discuss how programs based on effective existing processes cost up to 50% less than acquiring and implementing new third-party systems. Through her creation of the Centralized Services division at Ricoh USA, Inc., she has worked to implement a cloud-hosted automated call distribution system, a web-form routing program and virtual queue call backs to assess customer needs and establish a unified approach to address challenges and meet goals.
Key Takeaways:
How to break inertia by changing existing rooted perceptions?
- What is the best process to achieve on-goingcontinues improvements?
- How to harness the right KPIs to facilitate buy-in ofpeople on all levels of the company?
- Can we use the same principles to facilitateinnovation within the Company?
All these questions will be addressed by demonstrating on real case studies, including a full demonstration of using simple principles to create a complete turnaround of a company from worst in class to BEST IN CLASS within few years.
The past couple of decades, healthcare-related companies have seen tremendous technological advancements. Across these highly competitive environments, often times process improvement takes a backseat to innovation.
Ramya will draw on her rich experience in biotech, IT and similar fast-growing verticals, to share her innovative and flexible approach to creating a sustaining operational excellence program in the face of rapid change.
Ramya will- address the dichotomy of the AND,- share what has worked and what has failed as strategies,- showcase the framework that balances the need for speed with gradual mindset shift towards process excellence.
This presentation is geared towards Business Leaders looking to build-in continuous improvement as part of their accelerated growth.
Today’s enterprises are equipped with hundreds of specialized tools and technologies to enable data experts and business intelligence operators to collect, integrate, and analyze record volumes of data. So why does the divide between data creators and data consumers continue to widen?
Why does it feel like the more we can do with our data, the less we understand what should be done with it?
Key takeaways:
Dr. Chris Wilkie will discuss navigating post-pandemic life/work integration. He will address some of the common themes our workforce experienced during the COVID-pandemic, the impact on individual self, and the importance of a healthy post-pandemic mindset. This workshop targets the individual and speaks to the evolution from “work/life balance” to post-pandemic “life/work integration”. Attendees will be exposed to seven simple life upgrades that can transform the way they experience and enjoy life.
Takeaways:
One of the US’s largest energy companies shares what drove them to pursue Operational
Excellence, and how they’re using assessment to accelerate their journey.
Self-assessment and
External perspectives
With millions of dollars are being invested every year in Customer Experience teams and initiatives, why are customer satisfaction rates still so low? New automation technologies, new means of touching customers and big-data analysis, all promise great things but rarely deliver as expected.
So how do you drive up satisfaction rates, ensure that technology delivers true value, and that your touchpoints deliver those moments of delight. During this presentation Mark McGregor will highlight
Learn the foundations of scorecard technology that will improve your business bottom-line. To sustain a culture of accountability, an organization must create, document and audit business systems that support an accountability mindset.
Unfortunately, many organizations fail to view accountability as a key business process. Failure to design and deploy sustained processes often results in an organization continuing to operate in a “blame” mode that is perceived by the workforce as a lack of true commitment to the culture of accountability. By utilizing scorecard technology in order to build trust, elevate performance expectations, and ensure outcome-driven meetings; this session will prepare you to appreciate the organizational payback from using accountability systems to create consistency and focus.
Learning Outcomes:
DRESS CODE
Formal Evening Wear (Men: Suits, Women: Evening Dresses)
The Awards Gala Drink Reception starts at 6.30pm until 7.30pm in the Venetian Ballroom, at which point the Award Ceremony will start in the same ballroom and should conclude by 8.30pm. Food service will be during the ceremony.
The band will be playing until 9.30pm and we encourage all to hit the dance floor and show off your moves.
Booking of 4+ and 10+ will automatically be allocated reserved seating together.
Celebrating Outstanding Organizational Achievements
DRESS CODE
Formal Evening Wear (Men: Suits, Women: Evening Dresses)
The shortlist of finalists from the project award categories selected by the independent judging panel, for the 2021 Business Transformation & Operational will appear here once announced.
Excellence Industry Awards program. Finalists, listed by category, will appear here:
Award categories:
The Platinum Award
The Platinum Award cannot be entered for. The winner will be selected by the judges from best entry across the project categories.
To View The 2021 Awards Finalists, Please Click Here.
Access Awards Finalist Main Entry Documents, Please Click Here.
Coming soon
coming soon
Technology-based showcases in the leading technology domain like AI, Big data, IoT, Blockchain for Operational Excellence
Hear from the companies listed below, who will be delivering ‘high-octane’ demo's on the very latest technology and solutions. Explore some of the latest tech from industry-leading solution providers on the Main Stage. See what each product and solution can do to help your organization along on your Operational Excellence journey.
Technology Presentations From:
Signavio
Signavio is the next generation of Business Process Management (BPM) trusted by over 1,250 companies worldwide. Signavio Business Transformation Suite is a modern solution designed to leverage the interfaces, devices, and working practices of today with the future of your business in mind. The suite consists of three distinct products, Process Manager, Workflow Accelerator, and Process Intelligence, in addition to the Collaboration Hub, which integrates with each product and creates a single source of truth. Managing processes, automating workflows, and analyzing process-related data has never been easier.
Come by the Signavio booth during the Technology Test Drive to see how we can help you with all of your Business Transformation needs!
Lightyear AI
Lightyear's software allows businesses to buy and manage their network services across more than 1,000 service providers globally (internet, WAN, data center, voice / phone) on a ridiculously easy-to-use online platform. With Lightyear you can configure services, get quotes, pick vendors, sign contracts, monitor implementations, handle renewal shopping, and manage your entire network inventory in one vendor-neutral platform.
Hundreds of enterprise users trust Lightyear with all of their network procurement needs, including those at StockX, Palo Alto Networks, Element Solutions, Roadrunner Transportation, Lime, Campus Apartments, Louis Vuitton and Curology as well as many ISPs themselves.
Visit Lightyear Now!Join a 1 hour interactive roundtable table discussion on a topic of interest, led by members of the speaking faculty. With 25 to choose from, its your opportunity to focus in on specific outcomes or zoom out for discussions around tackling bigger picture challenges.
ZOOM OUT
FOCUS IN
The Round Table topics with numbers are listed below:
RT1 From Customer Experience to Customer Excellence the New Frontier. Mark McGregor,
RT2 Transforming Health Sciences and Health Care Into A Global Virtual Practice of Medicine.
Donald Kuk, CTO, Allegan
RT3 Exploring the role of Organizational Competencies in Information Technology Outsourcing, Dr Marlene Kolodziej, Vice President, Centralized Services, Ricoh
RT4 How to Accelerate Digital Transformation with Process Intelligence, Avinash Misra, CEO & Co-Founder, Skan
RT5 Value Creation in Merger & Acquisition Integration. Tony Benedict, Partner, Omicron & President of the ABPMP
RT6 Scrum@Scale, the Organizational Operating system that Drives Operational Excellence. Avi Schneier, Principal Consultant, Scruminc
RT7 Process improvement – generating more value with process reengineering and automation, John Armstrong and Matt Spears, Senior Solutions Engineers, Nintex
RT8 Creating the Foundation for Procurement Transformation Success, John R. Davis, President, Founding Partner, AdaptOne
RT9 High Touch Customer Business Solution for the modern, mobile era., Lisa Kaplan, VP, Relationship Development, Moxtra Inc.
RT10 Assessment as an Accelerant to Operational Excellence. Ed Brewer, Vice-President of Operational Excellence Assessment and Oversight, Duke Energy
RT11 Resignations, Distruption and Remote Leadership, Oh My!, Dessalen Wood, Chief People Officer, Thoughtexchange
RT12 Sustainability-Driven Digital Transformation. Gwen Murphy, CEO, Scertify
RT13 The Wheel of Sustainability – Engaging and empowering teams to ensure their solutions live on, Adam Lawrence, Managing Partner, Principal Improvement Partners
RT14 Ready, Steady, Go - Let Your Work Flow, Peter Cardena, Senior Account Eexcutive, FireStart Inc.
RT15 3DThinking™ Going ‘inside the box’ to Manage Innovation and Transformation Shifts For Your Customers’ Experience, James Feldman, CEO, Shift Happens
RT16 Cultural Transformation to Build an Improvement and Innovation Ecosystem, Brou Gautier, Chief, USAF Improvement and Innovation Division, US Air Force
RT17 How a good DataOps framework can make your business more efficient, Anthony Fazio, Senior Solutions Engineer, MANTA
RT18 "From Beacon to Business Transformation", Cliff Tironi, Managing Partner, Thinaer
RT19 Digital Twin & Next Generation Enterprise, Rameshwar Balanagu, Head of Digital Automation | Enterprise Architecture, AVAYA
RT20 Dennis Thankachan, CEO & Co-Founder, Lightyear AI
RT21 Realizing ROI with a Holistic Automation Approach, Alan Hester, President, Nividous
RT22 Unleashing the Digital Twin to Accelerate Industry 4.0, Jim de Vries, Managing Partner EIG & Hosni Adra, CEO, CreateASoft
RT23 The Neuroscience of Change and How to Make it Stick, Travis Hahler, Global Change and Culture Lead, Google Cloud
RT24 Workforce of the Future, (Aon's Journey in Smart Working), Steven Goldenberg, Global Strategy Officer, AON
RT25 From Process Mining to Intelligent Process Automation, Dr Lars Reinkemeyer, VP Customer Transformation, Celonis
How to Accelerate Digital Transformation
with Process Intelligence
Each of our award winners will deliver their top 3 Golden "How-to" Tips and take questions from the delegation.
Coming soon
In this session, Tony will discuss the steps of a customer journey, including the key touchpoints upon which to focus. This session will crystalize your thinking and put your customers at the center of your thinking when you design your products, service, and overall brand experience. The outcomes of a customer-focused approach is a reduction in customer friction and the increase in brand loyalty. This leads to repeat business, growth, and brand advocacy.
The Industry 4.0 Digitalization Imperative requires a streamlined, proven approach across your Enterprise. We will demonstrate that Digital Transformation can be performed without disrupting day-to-day operations. Our accelerated approach seamlessly integrates your current workflow processes from call centers, manufacturing/operations, logistics to supply chain. Will provide a roadmap to achieve 30-Days Digital Visibility | 90-Days to Real-Time Prescriptive Process Control.
Agenda:
Data Governance to Build a Believable System
Data Sources: COGS, Inventory Management, Maintenance, Workforce Tracking
Key Learnings:
Organizations today face the challenge of engaging their remote and hybrid employees in meaningful dialogue around operational excellence and continuous improvement initiatives.Today’s leaders are provided with mounds of data and analytics, what is missing from these reports are the voices of the people impacted by the changes and what is getting in the way.
The results of not being part of the conversation? Low levels of change adoption. Research shows that work environments have a tremendous effect on brain function and the desire to perform, so how can we leverage that knowledge to engage our workforce to not only accept change but becomes the drivers of it themselves?
Key Takeaways
Executives face even more transformation and operational challenges as the world emerges from the pandemic. Before organizations can execute processes at full capacity, businesses must understand actual process flows and effectively act on any process inefficiency.
Having a full picture of how processes influence each other across all systems, departments and suppliers is the starting point for successful process execution management and digital transformation.
Lars Reinkemeyer, VP of Customer Transformation at Celonis and author of the book “Process Mining in Action", will detail how companies can go from Process Mining to unlocking execution capacity, and performing at full potential. During his talk, he will:
There are instances where a company that made a decision feels they might have made the wrong one. This is because of the repercussions they get after they decide. There are also times when multiple stakeholders try to influence one another on the alternative that suits them the best. As a result of this power struggle, the decision usually comes down to the one with the best argument and or who has the most support.
In either of the two cases, the decisions made were more than likely not the most effective ones. This is because a decision-making framework with a system view and non-confrontational aspect of the problem was not used. If you are seeking a better way to make more efficient and effective decisions, you don’t want to miss this class. By the end, you’ll have a process to help you think more systematically and become more efficient in your decision-making process.
Key Takeaways
Coming soon
Just because something is done in a way it’s always been done does not mean it’s the right way. Humans live in the comfort of sticking to their routines and doing things the way they’ve always done them – which is one of the reasons why transformation can be difficult.
Transformation requires vulnerability, accepting change, stepping outside of the ordinary, listening to colleagues’ input, and so much more. I will share my perspective and experience with transformation, and explore insights around making a business case for change, obtaining buy-in from leaders and key stakeholders, and strategizing to drive change within an organization, at the right time.
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Business transformation used to be about improved productivity, efficiency, and innovation and it was driven by organizational leaders looking to gain a leg up on their competition. Covid 19 has changed the game. Today’s business transformation is about flexibility, purpose, and adaptation and it is being driven by a workforce who are no longer willing to play by the same organizational constructs. Millions of workers in the US left their jobs during the summer and fall of 2021, and surveys reveal that many more are considering it. Why? The majority of workers have been motivated to leave their jobs due to unsatisfactory treatment by their employers during and in response to the pandemic. This mass movement called the great resignation is impacting everything from service professions, supply chains, technology workers, etc. It is quite literally everywhere and impacting everyone. In this session we will explore the great resignation from an anthropological lens and help define the key transformational elements businesses must undertake to survive going forward.
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Coming soon
Coming soon
Kloeckner & Co (steel & metal trade) has been working on the topic of digitization since 2014. During this time, the company has been able to demonstrate numerous successes in internal and external digitization.
With digital sales accounting for over 50% of revenue and double-digit millions in effects from process efficiency, great successes have already been achieved. Nevertheless, due to the great competitive pressure and the high price volatility in the steel trade, Kloeckner is forced to dovetail the digitalization it has begun even more closely with "classic" operational excellence measures. In this session you will learn more about:
With the ever-increasing capabilities and presence of tech-based solutions, understanding how to best leverage and apply various technologies within business operations can present a challenge in and of itself.
As a result, it is acutely imperative for transformation leaders, tech executives, and operational experts to possess strategies that enable rapid assessment of the applicability and ROI of a given technology to address organizational challenges. Attend this session to enjoy content designed to help you:
Opportunity or Crisis - what drives improvement?
Innovation Model for Operations
Building your Team
Cooperation, Collaboration, or Connection
Analog or Digital
Business transformation is hard. Most initiatives fail not because of lack of effort, the wrong tactics or poor execution but because the environment for successful change is not created at the beginning.
From securing the right executive sponsorship and building a leadership steering committee to conducting a targeted “listening tour” to get a lay-of-the-land as well as drafting (and constantly iterating) the transformation roadmap, the first 100 days of a transformation is critical setting a foundation for your program’s success.
When you look in the rearview mirror at all the progress you’ve made, you’ll be glad that you chose to “go slow to go fast” by taking the right approach at the start. Key takeaways that attendees can gain from this session include:
Intelligent automation and AI are arriving like waves at the beach, relentless and filled with opportunity and risk. Like surfers, we can position ourselves in the right place for a magnificent ride. If we don’t, we may be crushed by the force of this incredible change.
The technology combines powerful tools that interpret written, visual, and auditory data, speed up processes, execute rules, and apply increasingly complicated reasoning to solve business problems with little ongoing human involvement - Both opportunity and risk.
We can make Intelligent Automation into Noble Automation by implementing it and sharing the benefits we create with all stakeholders. Noble Automation Now! is the assertion that robots, AI and Intelligent Automation can be applied for noble ends. Specifically, they can be used to bring out the best of us humans by removing drudgery, providing insights, and allowing us the time and energy to feel, think, empathize, connect, and solve problems—be human.
Leadership takeaways:
Like all great movements in history, successful transformation relies on a sense of purpose, empowered change agents and the voice of leaders to start the movement and create a ripple effect, one person at a time.
Creating a movement and doing things differently can be initially uncomfortable. Throw in a pandemic and a global, almost overnight, shift to remote working, and matters can become even more challenging. How can you continue to drive progress, delivering the change required whilst operating at a distance from your leadership and operational teams?
Nicola Hodson, Microsoft’s VP Change Governance and Landing will offer insights on:
· The integral role of a shared sense of purpose in achieving commonality and business success
· Using your organisation’s culture to drive a movement
· The importance of amending behaviour by tiny steps to reach the tipping point in transformation
· How a cascade of actions can ultimately lead to real and impactful culture change
· What you need to do to challenge yourself out of your comfort zone
· Tips and tools to maintaining your movement’s momentum
