The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
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Frederick Herzberg famously said: "You can only do a good job if there is a good job to be done". But what makes a good job, and why should leaders care?
In this session, we will explore the power of work design to create intrinsically motivating work, resulting in improved employee engagement, productivity, and customer experience. Participants will learn how different aspects of work design shape the employees experience and how to incorporate these factors into designing effective organizations. Using several case studies, we will discuss how to put these ideas into practice, how to structure an effective change strategy and how to decide whether motivational work design might be an appropriate approach to tackle their unique organizational challenges.
Key Takeaways
In the 30 minutes session, I will explain the CX Strategic Formula connected with Profitability.
This session has the main goal to be inspiring and provocative and to ignite leaders to make an impact on the people they are taking care of and how this drive financial results, and also HOW TO MEASURE.
The main goal is to convey the message of the importance of investing in Cultural Organization as a driving force to elevate Customer experience, having results consequently.
OKRS (Objectives and Key Results) is the way to measure results and I will explain ways to measure the impact of Culture Transformation and CX.
Culture: I will explain the difference between Vision, Mission, and Values, which nowadays are mistaken. Understanding these terms is a key element of Culture.
I will explain how to create a Purpose Driven Company and its importance and show how to drive Results using OKRS methodology.
Employee Engagement / Experience (EX): When companies discuss EX, they always think of Campaigns/programs or benefits. But EX is beyond that. When you have a purpose-driven company, your employees are more engaged, which makes them the brand ambassadors of the organization. The purpose is a key element in driving ownership; as a consequence, your employees become your brand ambassadors,
Leadership: Nowadays, Servant Leadership is the new fashion term used in business. Ana will explore and provide examples of servant leadership.
Innovative ideas of creating value for the customer are driving disruption across industries. Business Transformation is to completely redefine how we solve the problem. To compete is to constantly transform and evolve from “Where we are” to ‘Where we want to be”. Transforming from traditional product focused businesses to creating ecosystems for business growth is the challenge. When an organization masters the art of operational excellence in delivering its core values, how do we leverage it to our advantage, reflect, recognize, and spread the good? Achieving organizational vision is possible by strategically setting direction of scaling excellence and relentless passionate execution. It involves invoking emotion across the organization as an inclusive journey for growth, using technology as an enabler, and bringing structure and processes for excellence at scale. Cascading excellence and empowering change leaders to continuously improve processes, while integrating to the organizational culture will be effective in driving business growth. Key Takeaways/ Learnings:
The Convergence of Business Transformation and Deep Tech innovation is paving the way for Automated, Autonomic and Audited Worlds. These new hyper converged worlds will deliver 100x economic value addition and will reduce Technical Debt by 10x. This will be driven by Emerging Technologies like AI, Low Code No Code and Multi Clouds. The Development Productivity and Job Opportunities will be huge which gives Business to scale up their Core Competencies and use Massive amount of Intelligence and Analytics across Converged Compute, Network and Storage workloads across Manufacturing, BFSI, Healthcare, Government, EdTech, Utilities, Ecom, TELCOM, Transportation and Retail Over 50 Major Functions in an Enterprise will be in DIY, self-assist, self-explainable and automated development mode and can be programmed in near real time using Converged Infrastructure and Software thus providing for Enterprise Posture Management based on Complex Events
Understanding that there are more than 4 Types of Problems (Art Smalley) Use of cynefin framework to classify problems Understanding that the type of problem informs the method needed to address the problem Examples of how to apply the framework
Set the Goal – and be sure everyone knows it. Change, blame, and the stickiness factor. The right team will get you everywhere. The dying art of ROI and the importance of accurate tracking of improvements.
Information Coming Soon...
How can we “agility” into the core of every process and system of the organization?
How to drive global process standardization and integration
What are the best ways to manage scalability and forecasting for future uncertainty: how to maintain an agile approach to every area of operational performance?
It is quite common to misunderstand that Operations Excellence has to do with Manufacturing.
Important to know that it has to be applied to: R&D Execution, Customer Management, Quality Systems and more.
Financial management with focus on operations excellence can benefit in a big way.
Principals of Operations Excellence across multiple disciplines make companies great.
How I aspire to lead and grow organizations with vision and strategic focus, developing highly performing teams with energized leaders who work transparently and ethically, go the extra mile to ensure delivery to realistic and data-driven plans, collaborate with a sense of urgency to address unmet medical needs and bring innovation to patients and healthcare communities worldwide
As Ops SME how do we partner x-functionally managing multi-million dollar annual budgets map in with successful strategic initiatives generating project lifetime savings
How to balance learning new skills while delivering and creating a value-added rewarding work environment.
Data Quality is one of the critical components in the Data Governance initiative. It is an on-going process of improving the quality of data and the processes that are consuming this data. The main objective of the data quality process is deliver the clean data to the stakeholders so that they can take the right decisions. As we all know, data is a new fuel and we also know we will not use bad grade fuel in our machines, similarly clean data is very critical to any organization and bad data should not be consumed. In fact the life of the data is more than the life of the fuel, fuel can be consumed once and we should be recycling the same fuel that was consumed for any other purpose as it can damage the machine. Data on the other hand can be re-consumed many times with different perspective. * Overview of Data Governance & Data Quality * Data Quality Management Framework * Data Quality Maturity Level * Proactive Data Quality in an Agile environment * Detection of data anomalies and its remediation Data is at the heart of almost every modern enterprise. Information drives sales, enables customer insight and generates growth through repeat business. It is also an essential component of good customer service, with few organizations managing to offer a differentiated service without good data quality
Customers today are living an increasingly digital lifestyle, and in order to resonate with them, brands must deliver increasingly sophisticated digital experiences. In this talk, Wall Street Journal bestselling author Howard Tiersky will describe the key CX and strategy practices revealed in his book Winning Digital Customers: The Antidote to Irrelevance that are helping major brands, including Financial Services brands, succeed with today's digital customers. Tiersky has helped lead digital transformation efforts at major FS brands including JPMC, Morgan Stanley, Allstate, Transamerica, Moodys, Merrill Lynch and ADP, and his book was recently named by Forbes as “One of the 10 most important business books of 2021.” In this talk, he will use examples from his decades of experience to provide takeaways CX and digital professionals can use to increase their success. Takeaways:
Digital transformation is fundamentally altering the way all industries do business. From healthcare to manufacturing to software and retail, customer expectations are changing, and business models are being upended, and the pace at which technology advances demands unprecedented agility from management teams. Formulating a thoughtful digital strategy and roadmap allows for new ways to reach and serve customers and drive greater operational efficiency, leading to the North Star of delightful customer experiences and maximized asset utilization. Putting such strategies into effect can be particularly challenging. Numerous hurdles to success must be overcome. I will dive into the key characteristics of digital maturity that correlate most to financial performance.
Coming soon
Executives face even more transformation and operational challenges as the world emerges from the pandemic. Before organizations can execute processes at full capacity, businesses must understand actual process flows and effectively act on any process inefficiency.
Having a full picture of how processes influence each other across all systems, departments and suppliers is the starting point for successful process execution management and digital transformation.
Lars Reinkemeyer, VP of Customer Transformation at Celonis and author of the book “Process Mining in Action", will detail how companies can go from Process Mining to unlocking execution capacity, and performing at full potential. During his talk, he will:
Technology-based showcases in the leading technology domain like AI, Big data, IoT, Blockchain for Operational Excellence
Hear from the companies listed below, who will be delivering ‘high-octane’ demo's on the very latest technology and solutions. Explore some of the latest tech from industry-leading solution providers on the Main Stage. See what each product and solution can do to help your organization along on your Operational Excellence journey.
Technology Presentations From:
Signavio
Signavio is the next generation of Business Process Management (BPM) trusted by over 1,250 companies worldwide. Signavio Business Transformation Suite is a modern solution designed to leverage the interfaces, devices, and working practices of today with the future of your business in mind. The suite consists of three distinct products, Process Manager, Workflow Accelerator, and Process Intelligence, in addition to the Collaboration Hub, which integrates with each product and creates a single source of truth. Managing processes, automating workflows, and analyzing process-related data has never been easier.
Come by the Signavio booth during the Technology Test Drive to see how we can help you with all of your Business Transformation needs!
Lightyear AI
Lightyear's software allows businesses to buy and manage their network services across more than 1,000 service providers globally (internet, WAN, data center, voice / phone) on a ridiculously easy-to-use online platform. With Lightyear you can configure services, get quotes, pick vendors, sign contracts, monitor implementations, handle renewal shopping, and manage your entire network inventory in one vendor-neutral platform.
Hundreds of enterprise users trust Lightyear with all of their network procurement needs, including those at StockX, Palo Alto Networks, Element Solutions, Roadrunner Transportation, Lime, Campus Apartments, Louis Vuitton and Curology as well as many ISPs themselves.
Visit Lightyear Now!
Join a 1 hour interactive roundtable table discussion on a topic of interest, led by members of the speaking faculty. With 25 to choose from, its your opportunity to focus in on specific outcomes or zoom out for discussions around tackling bigger picture challenges.
ZOOM OUT
FOCUS IN
The Round Table topics with numbers are listed below:
RT1 Accelerating Transformation to XaaS (Anything as a Service) Economy. Anil Rai, GM/ MD - Advisory & Consulting, Wipro
RT2 SHINY OBJECT SYNDROME – Balancing Accelerated Growth with a Continuous Improvement Mindset, Ramya Venkataraman, Director, Continuous Improvement, Exact Sciences
RT3 Exploring the role of Organizational Competencies in Information Technology Outsourcing, Dr Marlene Kolodziej, Vice President, Centralized Services, Ricoh
RT4 How to Accelerate Digital Transformation with Process Intelligence, Avinash Misra, CEO & Co-Founder, Skan
RT5 Value Creation in Merger & Acquisition Integration. Tony Benedict, Partner, Omicron & President of the ABPMP
RT6 Scrum@Scale, the Organizational Operating system that Drives Operational Excellence. Avi Schneier, Principal Consultant, Scruminc
RT7 Process improvement – generating more value with process reengineering and automation, John Armstrong and Matt Spears, Senior Solutions Engineers, Nintex
RT8 Creating the Foundation for Procurement Transformation Success, John Davis, CEO & Founder, AdaptOne
RT9 Supercharge your Culture by Engaging your Workforce, Proven Ideas to Drive Better Results, Mark Whitten, CEO, Spartanburg Steel Products
RT10 A Business Transformation Roadmap. Arnaud Rager, Vice President, Business Planning and Transformation, Bio-Rad
RT11 Resignations, Distruption and Remote Leadership, Oh My!, Dessalen Wood, Chief People Officer, Thoughtexchange
RT12 Sustainability-Driven Digital Transformation. Gwen Murphy, CEO, Scertify
RT13 The Wheel of Sustainability - Engaging and empowering teams to esnure their solutions live on, Adam Lawrence, Managing Partner, Process Improvement Partners
RT14 Ready, Steady, Go - Let Your Work Flow, Peter Cardena, Senior Account Eexcutive, FireStart Inc.
RT15 3DThinking™ Going ‘inside the box’ to Manage Innovation and Transformation Shifts For Your Customers’ Experience, James Feldman, CEO, Shift Happens
RT16 Cultural Transformation to Build an Improvement and Innovation Ecosystem, Brou Gautier, Chief, USAF Improvement and Innovation Division, US Air Force
RT17 How a good DataOps framework can make your business more efficient, Emon Abtahi, Senior Solutions Engineer, MANTA
RT18 How Noble Automation increases innovation, motivation & profit, Christopher Hodges, Intelligent Automation Leader
RT19 Digital Twin & Next Generation Enterprise, Rameshwar Balanagu, Head of Digital Automation | Enterprise Architecture, AVAYA
RT20 Dennis Thankachan, CEO & Co-Founder, Lightyear AI
RT21 Realizing ROI with a Holistic Automation Approach, Alan Hester, President, Nividous
RT22 Unleashing the Digital Twin to Accelerate Industry 4.0, Jim de Vries, Managing Partner EIG & Hosni Adra, CEO, CreateASoft
RT23 Next Generation OPEX. How to become more effective leading your organization towards transformational OPEX for lasting impact, Robert Stewart, CEO, OpusWorks
RT24 Workforce of the Future, (Aon's Journey in Smart Working), Steven Goldenberg, Global Strategy Officer, AON
RT25 From Process Mining to Intelligent Process Automation, Dr Lars Reinkemeyer, VP Customer Transformation, Celonis
How to Accelerate Digital Transformation
with Process Intelligence
Each of our award winners will deliver their top 3 Golden "How-to" Tips and take questions from the delegation.
coming soon
Intelligent automation and AI are arriving like waves at the beach, relentless and filled with opportunity and risk. Like surfers, we can position ourselves in the right place for a magnificent ride. If we don’t, we may be crushed by the force of this incredible change.
The technology combines powerful tools that interpret written, visual, and auditory data, speed up processes, execute rules, and apply increasingly complicated reasoning to solve business problems with little ongoing human involvement - Both opportunity and risk.
We can make Intelligent Automation into Noble Automation by implementing it and sharing the benefits we create with all stakeholders. Noble Automation Now! is the assertion that robots, AI and Intelligent Automation can be applied for noble ends. Specifically, they can be used to bring out the best of us humans by removing drudgery, providing insights, and allowing us the time and energy to feel, think, empathize, connect, and solve problems—be human.
Leadership takeaways:
Like all great movements in history, successful transformation relies on a sense of purpose, empowered change agents and the voice of leaders to start the movement and create a ripple effect, one person at a time.
Creating a movement and doing things differently can be initially uncomfortable. Throw in a pandemic and a global, almost overnight, shift to remote working, and matters can become even more challenging. How can you continue to drive progress, delivering the change required whilst operating at a distance from your leadership and operational teams?
Nicola Hodson, Microsoft’s VP Change Governance and Landing will offer insights on:
· The integral role of a shared sense of purpose in achieving commonality and business success
· Using your organisation’s culture to drive a movement
· The importance of amending behaviour by tiny steps to reach the tipping point in transformation
· How a cascade of actions can ultimately lead to real and impactful culture change
· What you need to do to challenge yourself out of your comfort zone
· Tips and tools to maintaining your movement’s momentum
All prize winners must be present to be awarded a prize. We cannot ship prizes if attendees are not present.
