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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

Agenda

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Full-Day Workshops Pre-Summit Workshops & Keynotes Main Summit Main Summit

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show all BTOES - Leadership & Cultural Transformation BTOES - Business Transformation & Operational Excellence BTOES - Innovation Excellence & Customer Experience Excellence BTOES Digital - RPA & intelligent Automation BTOES Digital - Digital Workplace Transformation BTOES Digital - iBPM (intelligent Business Process Management) & Process Mining BTOES - Main Stage Special Events - BTOES Exhibit Hall
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Day 1 - Monday | Full-Day Workshops | 13th December 2021

Registration

Oceans Foyer | Breakfast & Networking

Full Day Workshop | Tarpon | BTOES | Leadership & Cultural Transformation

Human-Centered Leadership and Team Relational Skills: The Journey from Burnout to Emotional Thriving

You will learn how to:

  1. Sharpen the leadership skills of leaders, particularly with regard to interpersonal skills and emotional intelligence/self-awareness required for high performance
  2. Develop and nurture advanced communication skills, which will allow for development of a common language and enhance accountability
  3. Explore the attributes of complex systems in which we work, and practice skills to enhance curiosity, inquiry (rather than debate), and compassion when redesigning complex systems in teams
  4. Learn how to develop a vision that authentically accesses intrinsic motivation in the workforce to create alignment and accelerate compelling change
  5. Learn how to conduct a relationship-centered meeting as a vehicle for creating a culture of excellence and positive emotions
  6. Develop skills to welcome and appreciate different perspectives to enhance innovation and the quality journey
  7. Enhance the culture of safety and the culture of excellence through reinforcement of positive emotion
  8. Create a network of personal relationships within the leadership group which will be an important conduit for getting the organization’s work done
  9. Provide participants with a perspective on caregiver burnout, including contributing factors, consequences and evidence-based solutions focused on positive emotions

 

Experiential skills-based learning in:

  1. Creating cohesive high-functioning teams
  2. Creating psychological safety
  3. Navigating challenging conversations
  4. Providing impactful feedback/feedforward
  5. Creating an environment which connects to the positive emotions of daily work
  6. Using RELATIONS® to recognize emotions and respond constructively

 

Why this course is unique?

This course provides practical tools to help move individuals and teams from burnout toemotional thriving.  There is a plethora of “best practices” to accomplish this journey, however leaders are often puzzled as to how to tackle this work and where to begin. 

This session

Provides a roadmap for addressing this serious healthcare challenge, now affecting up to 60-70% of our healthcare team.  Participants will walk away with solutions/interventions that can be implemented immediately when they return to work.  The experiential learning moves participants from conversations about the topic to practical solutions.

 

Who should attend? 

 All healthcare professionals, healthcare and all corporate and non-healthcare leaders.  Any occupation who has burnout as a significant challenge. 

WWW.HEALTHCAREEXCELLENCE.ORG | 904.834.7408 | INFO@HEALTHCAREEXCELLENCE.ORG

  • Jennifer Krippner
    Chief Experience Officer
  • Dr. William Maples
    President and CEO

Seven simple innovation models that will transform your leadership and business

Full Day Workshop | Palani B | BTOES | Innovation Excellence & Customer Experience Excellence

Seven simple innovation models that will transform your leadership and business

Need to innovate but no title, no budget, or no time. No problem!

Join this interactive session to learn seven simple innovation models that ignite innovation and creative thinking for any size group or team. These models work regardless of where you sit in the organization.

All seven models were creates from real life innovation, problem solving challenge that plague organizations and teams. These original models work without breaking the bank. Through story, theory, and practical application, participants will learn just how easy it is to innovate using these models. Participants will leave with the original Innovate Anywhere Anytime Playbook written by Dr. Karen Tilstra & Andy Tilstra.

You will learn:

 

  • 7 simple & original innovation models that can be implemented tomorrow
  • Effective idea generation rooted in deep empathy
  • Innovating through Rapid-Fire feedback
  • Igniting Innovative thinking when mandates kill creativity
  • Illuminate group knowledge and assumptions that kill innovative thinking
  • Using analogies to build relevant outcomes
  • Unlocking customer story to create human centered results
  • Leading discussions that solve problems and/or embrace opportunities
  • Flexible structures and tools needed to innovate with any sized group
  • And much more!


Why is this course unique or special?

 

The original material covered in this course is the result of helping leaders from both small and large organization innovate. Each model addresses a nagging problem leaders face when trying to create an innovative organization. These 7 models are easily implemented and don’t require a special place, budget or expert.

They have been designed to be used by anyone in the organization regardless of title. Each can easily be implemented in a conference room, board room, team meeting. Most can be completed within an hour. Participants will be given time to practice each model. An easy-to-follow playbook will be provided. Models were created over the last 10 years, answering a need or common innovation problems. These models provide a different approach, giving the skills and tools for anyone to be innovative.

 

Who should attend:

 
Anyone interested in new ways to innovative. Leaders and employees from all levels. People interested in expanding their mindsets, skills, and tools in innovative practice. Anyone who wants to learn more about simple innovation models. Course Structure Theory presented following by practical application and feedback. Group work and discussion.

Certificates:

Certificates of completion will be emailed to participants after they workshop.

  • Dr. Karen Tilstra
    Co- Founder
  • Andy Tilstra
    Chief Information Officer

Excellence & Innovation Acceleration

Full Day Workshop | Palani A | BTOES | Innovation Excellence & Customer Experience Excellence

Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organizations

What makes this course special?

The interactive masterclass is led by the creator of the award-winning Excellence & Innovation program. It is a comprehensive guide for leaders and practitioners, loaded with proven methods and backed by a strong track record of results to accelerate innovation, leadership development, strategy execution and value creation in any industry. 

Excellence & Innovation acceleration, culture and business transformation, and operational excellence includes more than 30,000 professionals and 100 clients in energy, oil & gas, power generation, telecommunications, technology, finance, banking, insurance, law, healthcare, transportation, infrastructure, electronics, semiconductors, food, manufacturing, education, government and non-profit organizations in more than 20 countries.

How will you benefit?

Gain the insights and mechanisms necessary to accelerate innovation, leadership development, strategy execution and value creation in any organization, globally.

Pricing

If you register as part of the Complete Access Pass or the Diamond Pass this workshop is included. Alternatively, you can register for this workshop as a standalone product. 

Course Structure / Detailed Agenda

The one-day Excellence & Innovation Acceleration masterclass provides extensive leadership coverage of how to accelerate innovation, leadership development, strategy execution and value creation in any organization. Innovation leaders and practitioners with multi-industry experiences will demonstrate how to identify, prioritize and accelerate value creation and strategy execution initiatives in any business. Attendees will discover how to leverage elements of venture capitalism, crowdsourcing and collaborative leadership to build a global culture of innovation that lasts.

The exclusive, full-day masterclass at BTOES 2021 includes: 

  • A structured and disciplined approach to leadership development, business innovation and growth
  • How to build a culture of excellence and innovation anywhere in the world
  • How to identify or develop innovators and entrepreneurs in your organization 
  • How to select, prioritize and accelerate innovation projects 
  • Review of award-winning Excellence & Innovation mechanisms, methods and projects
  • Interactive exercises demonstrating powerful Excellence & Innovation concepts in action 

Breakfast, lunch and all materials provided.

Who Should Attend?

  • CEOs, COOs CSOs, CIOs, CTOs, CAOs, CMOs, CFOs, CLOs, Chief Excellence Officers
  • Heads of / SVP & VP Global Operations, Global Operational Excellence Leader
  • Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business Excellence, Business Transformation, Innovation Excellence, Innovation Deployment, Value Creation, Productivity, Operational Excellence, Continuous Improvement, Process Excellence, Exponential Technologies, OpEx, Process Engineering, Strategy Execution, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.
  • VPs of Global Operational Excellence, Global Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics, Lean & Six Sigma, Operational Excellence & Productivity, Growth Acceleration, Business Process Management.
  • Business Process Management Champions, BPM Project Leaders. 
  • Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts
  • Directors of Operations, Process Re-Engineering, Productivity, BPM, Lean Six Sigma, Continuous Improvement, Business Reengineering, Performance Excellence, Operational Excellence, Innovation, Business Transformation, Process Analysis, Data Science, Exponential technologies, Manufacturing.

Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organizations  

About the Executive Masterclass Leader

José Pires serves as Excellence & Innovation (E&I) executive leader and advisor for companies ranging from startups to Fortune 50, where he oversees the global identification, prioritization and execution of high value business improvements and innovations for the companies, business partners and customers in multiple markets.

Pires has held Excellence & Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé), energy/water/telecommunications infrastructure (Black & Veatch) and oil & gas/energy (Andeavor-MPC) industries. Throughout his career, Pires developed and refined E&I as an award-winning program to accelerate innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for organizations and global conferences on innovation, operational excellence, leadership development, strategy execution, culture and business transformation, customer engagement, exponential technologies and growth acceleration. 

He is an executive Lean Six Sigma Master Black Belt who holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.


  • José Pires
    CEO, Global Excellence & Innovation

DAY 2 - Tuesday | Pre-Summit Workshops & Keynotes | 14th December 2021

Registration

Foyer outside meeting rooms | Breakfast & Networking

Break into Workshops

Workshop A | Palani A | BTOES Digital | Digital Workplace Transformation

Kickstart your improvement journey with simple techniques for process discovery and mapping

The way we work is changing. More employees are opting for full-time remote work options which move them farther from the center of organizational knowledge. On top of that, organizations continue to be pushed to improve the way they deliver value to their customers. 

How can businesses prepare for the changes ahead? The answer to this question may be simpler than you think. Healthy and effective transformation strategies always start with an understanding of the organization's processes and the people who perform them. 

Join this workshop to learn how process management can help you prepare for supporting a growing remote workforce and increasing pressures to improve your processes. Learn simple methods you can employ quickly to identify and map those processes in your business that need to be transformed. 

In this workshop, you will:

  • See why process management is necessary for continuous improvement and supporting a growing remote workforce
  • Become familiar with the necessary components of a successful process management program
  • Learn how to get started with process identification and mapping
  • Understand the components of and how to scope a process
  • Put these tactics into practice by scoping and mapping a process
  • Receive a helpful takeaway packet to help you get started with process management in your own organization

  • Matt Spears
    Senior Solutions Engineer

Workshop B | Tarpon | BTOES | Innovation Excellence & Customer Experience Excellence

3DThinking™ Going ‘inside the box’ to Manage Innovation and Transformation Shifts For Your Customers’ Experience
Introduction to 3D Thinking™

As we emerge from the pandemic and get back to 'life' there are more people than ever looking for support to:

  • get back on their feet financially
  • rebuild their customer experience
  • educate their new and existing employees
  • send their kids back to school,
  • get back to their jobs,
  • start or rebuild their businesses,
  • protect or improve their health,
  • improve (or create) relationships affected by isolation and quarantine,
  • get back on track for living (and loving) life.

What does this mean for you? It means that people need you!

Now is the time to help in all the ways you are passionate about serving others! NOW is the time to reach out, make connections with your clients and prospects, and help them get back to life in all the ways that are important to them. Customer experience is the new battleground, and every enterprise is searching for the elusive equation that results in exceptional experiences for customers and profitability for their business. By discovering bottlenecks in your customer experience, 3D Thinking can help you improve your customer relationship.

Introduction to 3D Thinking

  • Do you need to discover new solutions to enhance your customer experience?
  • Do you need to overcome challenges?
  • Could you benefit from new, improved, innovative thinking skills?
  • Would you like proven processes and systems that stimulate better ideas in less time?
  • Do you need better tools to discover new opportunities (while using existing resources) and the ability to annihilate the competition, deliver new products and services, take charge of your future, enhance your customers’ experience all while saving time and money?

3D Thinking can help. Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you're IBM or Coca-Cola and can afford to wait. But, such companies are notable exceptions in the game of the competition. For most businesses, real success comes from their efforts and from timing—their ability to be there first, instead of feeding off others' ideas.

  • James Feldman
    The Bright Idea Guy

Workshop C | Palani B | BTOES | Leadership & Cultural Transformation

The Recipe for Sustainable Organizational Productivity

For decades organizations have struggled with creating a culture of sustainable productivity. How do you tie strategy, vision, mission, goals, metrics, and employees all together to create a culture that thrives? Most organizations have put all their eggs in one of these baskets, however, the answer lies in the integration of them all. Our ultimate goal should be to create something sustainable, long after we leave. It has to be woven into the fabric of the organization. It requires a “cultural” transformation. So, let’s talk about the RECIPE for success and how each ingredient integrates with the others to form a well-baked highly productive sustainable organization.

Servant Leadership

The first ingredient is usually assumed and taken for granted but is essential to a healthy organization. I call it “Servant” Leadership. Servant leadership is a leadership philosophy in which the main goal of the leader is to serve. This is different from traditional leadership where the leader's main focus is the thriving of their company or organizations. Organizations that embrace servant leadership operate with the client, customer and employees need in mind. They recognize that serving its  “constituents ” develops loyalty and trust that ultimately creates positive vibes and an environment of success. 

Vision

Every employee must have a clear understanding of where the organization is headed. Without a Vision, the people perish. Establish a clear, precise vision that is the “north star”.  I often ask organizations if your 5-year vision was across the room and you walked into it, what would it look or feel like? Develop a vision without regard to any restraints. What would you like the organization to ultimately look like 5 years from now?

Mission

Most organizations have mission statements. However, they cover a full-page and often most employees do not know what it is. The mission statement is the call to action. It tells the organization what it is committed to doing. For instance, “Using our portfolio of brands to differentiate our content, services, and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.” – Walt Disney.  The mission statement is the most critical piece of information that each employee should be given. I encourage organizations to put it on the back of their business cards, open each meeting with the mission statement and include it in email signatures.

SWOT Analysis

The one area where many organizations fail is in understanding its Strengths, Weaknesses, Opportunities, and Threats.  Organizations need to do an open and honest assessment of what’s working and what needs improvement. Success is when organizations leverage their strengths, address weaknesses, seize the opportunities and mitigate any threats.

Strategic Priorities

Based on the assessment of the results of the organization, the vision, and mission of the organizations, strategic priorities should reflect the top areas that need to be addressed. Usually 5 to 6 strategic priorities that enable the organization to achieve its mission. These priorities provide the marching orders for all departments to collaborate but also serves as a check and balance on where budget and resources should be applied.

Performance Management Scorecards

Measuring success is key! I often tell organizations, if you want to lose weight, you have to be willing to get on a scale. Organizations have to be willingly measuring their performance based on data. Balanced Scorecards of Key Performance Indicators tell you if what you are doing is working. It also highlights areas of concern and allows organizations to quickly take action.

High-Performance Teams

Lastly, the most important component of any organization is its people. Many organizations take for granted the need to engage employees. Statistics show that organizations thrive when employees are engaged. Also, employees who are engaged perform better. So how do we engage employees and get them committed to the vision, mission, and strategic priorities of the organization? I recommend High-Performance Teams. The common definition of a high-performance team is a group of people who share a common vision, goals, metrics and who challenge and hold each other accountable to drive results. They have a  clear vision of where they are headed and what they want to accomplish.

I encourage organizations to build teams throughout the organization that works on goals that tie to the strategic priorities. At Palm Beach County we have created “Stat” Cross-Department and Cross-Functional teams that use data to analyze process, review metrics and propose solutions. Teams are using the principles of Lean Six Sigma to reduce waste, make processes lean and to drive a culture of continuous process improvement. Best practices for developing these teams include ensuring cross-discipline representation, using data to define problems and solutions, leaving titles at the door and relentless follow-up and accountability.

So there you have the recipe: Servant Leadership, Vision, Mission, SWOT Analysis,  Strategic Priorities, Performance Scorecards, and High-Performance Teams. It is the integration of these ingredients that will drive sustainable and lastly productivity and a culture of continuous process improvement.  

  • Dr. Keith Clinkscales
    Director Strategic Planning & Performance Management

Foyer outside meeting rooms | Morning Coffee Break & Networking

Break into Workshops

Workshop D | Palani A | BTOES | Business Transformation & Operational Excellence

The Wheel of Sustainability – Engaging and empowering teams to ensure their solutions live on

We spend so much time trying to solve problems in our business. Why is it that after investing countless hours, effort, energy, and resources, the problems we think we have solved come back again and again? Wouldn’t it be nice if there was a way to keep problems from resurfacing?

The Wheel of Sustainability will help you ensure your solutions live on. In this workshop, you will learn how to engage and empower your teams to utilize all components of the Wheel and sustain their solutions. With case studies and exercises, you will have the opportunity to utilize the Wheel and help your organization win.

What attendees can expect from the session:

  • Understand all components of the Wheel of Sustainability
  • Identify real-life applications of all components that you can take back with you
  • Case studies and stories of teams who used the Wheel of Sustainability
  • Techniques to engage and empower teams to effectively utilize the Wheel of Sustainability
  • The one key question to ask yourself and your teams to drive sustainability
  • Simple and fun facilitation techniques

  • Adam Lawrence
    Managing Partner

Workshop E | Tarpon | BTOES Digital | Digital Workplace Transformation

Unleashing the Digital Twin to Accelerate Industry 4.0 - Demo
The Industry 4.0 Digitalization Imperative requires a streamlined, proven approach across your Enterprise. We will demonstrate that Digital Transformation can be performed without disrupting day-to-day operations. Our accelerated approach seamlessly integrates your current workflow processes from call centers, manufacturing/operations, logistics to supply chain.  Will provide a roadmap to achieve 30-Days Digital Visibility | 90-Days to Real-Time Prescriptive Process Control.

Agenda

  • Industry 4.0 Smart Manufacturing Roadmap
  • Foundational Requirements
  • Data Governance to Build a Believable System
  • Data Sources: COGS, Inventory Management, Maintenance, Workforce Tracking
  • Unleashing the Data-Driven Digital Twin™
  • Realizing Real-Time Prescriptive Analytics Decision-Making

Key Learnings

  • Naturing Trustworthy Data creates a Believable story that can be automated
  • Predictive analytics with Data-Driven Digital Twin
  • Repeated model run every 30 minutes
  • Retrieves current state from ERP/PLC
  • Computes potential delays, schedule slippage & man-power allocation issues
  • Optimizes the schedules in real-time for maximum efficiency improvements
  • The built-in Neural Network enables the Data Driven Digital Twin™ to learn the behavior of the model and apply the constraints and optimization in real-time

  • Jim de Vries
    Managing Partner
  • Hosni Adra
    Director of Simulation and Process Improvement

Workshop F | Palani B | BTOES | Innovation Excellence & Customer Experience Excellence

Accelerating Transformation to XaaS (Anything as a Service) Economy

Markets are rapidly evolving and the consumer behavior and buying patterns are changing. There is an increased focus of consumers moving more towards consumptions and subscription-based models, and many organizations are shifting to a service-based economy vs. traditional product aligned growth. ‘As a service model’, is not a new concept and has been successfully adopted by software organizations.

However, the enterprises that sell physical goods have struggled to move to a true consumption-based economy. These organizations have complexities in the product models i.e.– physical goods, services, software etc. which severely impact their growth and success in implementing a service framework. The challenge lies not only in combining them to create a unified new service based offering, but also in monetizing these services based on current revenue recognition rules. 

This session provides an overview of the new service models that will assist in accelerating your enterprise journey to XaaS (Anything as a Service), economy. The session also highlights critical workstream of the monetization ecosystem which will enable your team  to successfully adopt the ‘As a Service economy”

  • Anil Rai
    GM/ MD - Advisory & Consulting - Process & Enterprise Transformation (Business Application Services

Coral Ballroom | Lunch & Networking

Break into Workshops

Workshop G | Palani A | BTOES Digital | Leadership & Cultural Transformation

Creating a Culture to Promote Individual and Team Thriving, Resilience and Peak Performance
Results from the National Taskforce for Humanity in Healthcare.

Health care systems continue to face enormous pressure to change, which has led to widespread efforts to pursue transformation at lightening pace. Most transformation initiatives have focused on how systems, structures, workflows, and technology are organized and deployed, with less attention on the culture and the day-to-day experience for health professionals.

In order to sustain performance, achieve maximal engagement, and truly serve patient/family needs, systems must strive to rigorously assess, support, and implement strategies for workforce well-being. During this interactive, experiential session, attendees will learn from the National Taskforce for Humanity in Healthcare (NTH) leaders how addressing burnout isn’t just about one intervention, but implementing a comprehensive blueprint for change that will shift the paradigm from one of burnout to one of thriving.

Learning Objectives:

  1. Understand how clinician burnout contributes to challenges facing healthcare organizations
  2. Explore the impact of changing the metric from a focus on burnout/emotional exhaustion to emotional thriving
  3. Hear how the pilot sites deployed a comprehensive approach to achieve thriving and experience and practice skills involved in this comprehensive approach
  4. Discuss impact and outcomes

  • Jennifer Krippner
    Chief Experience Officer
  • Dr. William Maples
    President and CEO

Workshop H | Tarpon | BTOES | Business Transformation & Operational Excellence

A Business Transformation Road Map

Business Transformation, Continuous Improvement and Operational Excellence require different mindsets. Which one should you focus on? Should you deliver all three to be successful and stay successful?  If so, what is the ideal balance?

In this workshop, I will share my experience and views of what a successful Business Transformation Office is. I will mostly focus on how developing a robust strategy planning and deployment process as well as measuring business performance were key building blocks. 

Workshop flow

  • Ice breaker exercise to reflect on the different mindsets and outcomes of Transforming vs. Improving vs. Operating the business. 
  • Case study showing how a new entrant became the new leader in just a few years thanks to Business Transformation.
  • Sharing my experience as Chief of Staff to the CEO at Sangamo Therapeutics (300 employees) and as head of the Business Planning & Transformation Office at Bio-Rad (8,000 employees).
    • Approach to create the Business Planning & Transformation Office.
      
    • Strategy Planning and Deployment: how to customize your approach by blending best practices methodologies.
    • Business performance tracking with the Balanced Scorecard.
      
    • The importance of Change Management in Business Transformation.
      
      
  • Break out: Reflection on the current state in your company, discussion in a small group and identification of short term wins you could lead or influence.
  • Read out: Share your lessons learned and actionable next steps in implementing Business Transformation, Continuous Improvement and/or Operational Excellence.   
  • Workshop feedback
At the end of the session you will be able to:
  • Differentiate the mindset required for Business Transformation, Continuous Improvement and Operational Excellence.
  • Articulate the risk/reward factor of each element.
  • Define what objective planning and deployment approach would best fit your company.
  • Decide your immediate next step on how you could Transform or Improve your business."    

  • Arnaud Rager
    Vice President, Business Planning and Transformation

Workshop I | Palani B | BTOES Digital | Digital Workplace Transformation

Are you making the most of your data?

With the amount of data your organization processes, you should be able to take informed action anytime. But doesn’t it feel like the complexity of data systems is making it increasingly challenging to get insights from data?

Join the webinar by Anthony Fazio, a MANTA sales engineer, and learn how to uncover the hidden value in your existing data to make more informed decisions, take timely action, and drive innovation.

You will learn:

  • What data lineage is and how it contributes to achieving the most ambitious data management goals
  • What crucial role metadata (data about your data) plays in data management
  • How to activate metadata to lay a solid foundation for informed actions
  • How to break the data complexity barrier with a comprehensive overview of your data pipelines and data dependencies
  • How to get rid of data blind spots and use data with more confidence

  • Emon Abtahi
    Senior Solutions Engineer

Foyer outside meeting rooms | Afternoon Coffee Break & Networking

Break into Workshops

Workshop J | Palani A | BTOES | Business Transformation & Operational Excellence

Aligning an Organization Post Merger and Acquisition

Mergers and acquisitions occur for any number of reasons.  From the process, there is a value that is expected to be realized.  The goal is to get there sooner rather than later. Often competing visions, values, emotions, etc. (a.k.a. fundamental conflicts) set the journey on a course of its own versus the course that captures the intended value and synergies in the timeline desired.   

In this workshop, we will review the key elements that should be in the post-M&A alignment roadmap, and then we will quickly get into covering methods to bring fundamental conflicts to the surface and address them in productive ways.   Participants will have active roles in exercising these methods as members of the acquiring company, the acquired company, and another surprise entity that helps make things just a little more challenging.

KEY EXPECTED TAKEAWAYS:

  • Creating a post-M&A alignment roadmap, what you need to have
  • Three exercises that will uncover fundamental conflicts so that they can be addressed
  • Ways to address the fundamental conflicts encountered
  • Lessons learned when using a roadmap to guide the journey
  • How to know you are in a good place relative to aligning the organizations during the M&A process

  • Steve Waszak
    VP Operational Excellence

Workshop K | Tarpon | BTOES | Business Transformation & Operational Excellence

Ready, Steady, Go - Let Your Work Flow

Building a lasting automation strategy for your organization can be challenging both from an organizational and technical perspective to keep the process in flow and the governance in place, especially if you are in the middle of a transition from SharePoint on Premise to Office 365.

This session will show how to approach the problem with the FireStart Process Automation Platform in a consistent and strategic approach and leverage your investments in SharePoint, Teams and Power Apps to a whole new level. The session will also cover real-life results from case studies that have successfully managed to establish a lasting automation program for their organization.

Key takeaways

  • Orchestrate your business
  • Scale your digital transformation
  • Enhance governance

  • Peter Cardena
    Senior Account Executive

Workshop L | Palani B | BTOES Digital | Digital Workplace Transformation

From Beacon to Business Transformation

Many leaders are familiar with Industry 4.0, Industrial Internet of Things (IIoT), ML/AI Analytics, and potential applications of this technology. In fact, many have considered potential use cases at their organizations. However, it’s difficult to know where to start.

Which opportunities align best with the technology? Which will be easily deployed, tested, and adjusted? What is the long-term value of those solutions? Perhaps you've asked those same questions about projects at your company.

This hands-on session is a leader-focused, mini-workshop that will help you identify high-potential Digital Transformation opportunities. By the end of this session, you'll be prepared to:

  • Define business problems and opportunities that can be addressed with an IIoT and Industry 4.0 solution.
  • Project the positive financial impact of potential solutions.
  • Receive a comprehensive solution mapping document that you can use to improve your operations.
  • To get the most out of this session, there is approximately 30-minutes of recommended pre-work. The workshop itself will last 90 minutes.
"Recommended Pre-Workshop Content: https://thinaer.io/products/digital-transformation-ideation-session/"

  • Cliff Tironi
    Executive Vice President - Strategic Accounts

Main Event Opening Keynote: Mayo Clinic

Keynote | Palani | BTOES & BTOES Digital | Business Transformation & Operational Excellence

Supply Chain Risk Management
Mitigate Resource Gaps When a Crisis Arises
  • Examine how its business continuity and catastrophe planning has enabledpreparedness for the current pandemic
  • Discuss how supply chain incident command centers play a pivotal role inenterprise response
  • Project critical supply needs based upon surge plan modeling andadvanced data analytics

  • Erich Heneke
    Director of Business Integrity and Continuity

Main Summit Starts

Welcome Gala Reception - Open To All Passes (except Community Pass)

DAY 3 - Wednesday | Main Summit | 15th December 2021

Registration

Oceans Ballroom 1-6 I Breakfast & Networking I Meet our Sponsors & Exhibitors I Poster Presentations

Oceans Ballroom 1-6 I BTOES Exhibit Hall Open

Oceans Ballroom 7-12 | Chairperson's Welcome & Introduction to Keynote

Keynote | Oceans Ballroom 7-12 | Excellence & Innovation | Main Stage

BTOES: Preparing for the Future

  • José Pires
    CEO, Global Excellence & Innovation

Main Stage Keynote | Lee Cockerell

Keynote | Oceans Ballroom 7-12 | Lee Cockerell | Main Stage

YOU CAN CREATE DISNEY MAGIC TOO…Lessons in Leadership, Management and Customer Service.

Lee Cockerell, former Executive Vice President Operations, Walt Disney World® Resort, is well known as Disney's top trainer at the world-renowned Disney Institute.

Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.

Lee will be sharing the Great Leader Strategies and what is unique is this course is not taught by a facilitator, everyone one will be taught by Lee himself.  

“In Creating Magic, Lee Cockerell delivers his ideas about leadership in a common sense way that can really reach people and help them improve their effectiveness at work, at home and in their communities. His valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads his book.”

Ken Blanchard, Co-author of The One Minute Manager® and Leading at a Higher Level

Elegant in its simplicity and practicality, Lee has distilled many powerful leadership strategies into the lessons many of us learned as children. They are no less relevant to our working lives. At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team and to focus our efforts not on ourselves but on the people we lead.

George Bodenheimer, President, ESPN, Inc and ABC Sports 

Lee is an exceptional leader, who is incredibly practical, and sticks to the how to, and what to. If you want to engage Lee directly in your organization, below are Lee's contact details. 

  • Lee Cockerell
    Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,

Main Stage Keynote | Google

Keynote | Oceans Ballroom 7-12 | Google | Main Stage

The Neuroscience of Change and How to Make it Stick

  • Travis Hahler
    Global Change and Culture Lead

Oceans Ballroom 1-6 I Refreshment Break

Main Stage Keynote | U.S. Department of the Air Force

Keynote | Oceans Ballroom 7-12 | USAF | Main Stage

Cultural Transformation to Build an Improvement and Innovation Ecosystem

The Air Force is building an ecosystem of improvement and innovation, which necessitates a bit of culture change. The Air Force is embarking on a cultural transformation to inspire Airmen to think differently, veering from a culture of inherent compliance that accepts no questions, to an
improvement and innovative culture that is data focused and outcome/performance driven.

To build the ecosystem that improves the organization from the inside out we focused on Airmen development, Airmen innovation, and process management/modeling.

  • Brou Gautier
    Chief, USAF Improvement and Innovation Division

Main Stage Keynote Panel | Sustainability-Driven Digital Transformation

Keynote Panel | Oceans Ballroom 7-12 | Industry Leaders Panel | Main Stage

Sustainability-Driven Digital Transformation

Many established brands continue to erode confidence with consumers due to recalls, environmental carelessness, fraud and human rights violations that undermine their credibility. Consumer awareness and regulatory requirements mean ethical sourcing and transparency are more important than ever to digital transformation programs. Enterprises today need to make ESG and sustainability goals an integral part of their global transformation. In a world where climate change should make sustainability top of mind, organizations must operationalize efforts to ensure their products are made in an ethical and environmentally friendly manner while establishing strict production standards.

Until today the efforts to ensure that our supply chains are sustainable has been left largely at the discretion of operations, procurement, and supply chain divisions, which are often isolated from the fallout of unsavory practices surfacing and negatively impacting brands and consumer choice. This session will bring together brand and sustainaiblity leaders with leaders in global supply chain management to discuss what’s needed to ensure you’re driving corporate sustainaiblity objectives in tandem with digital transformation programs.

 Session discussion topics:

  • Introduce corporate ESG and sustainability and its criticality to brand growth
  • Share leading practices on how to identify sustainaiblity goals for your facilities, products/services, and supply chains
  • Discuss operating model considerations for organizations to better integrate marketing and sustainaiblity teams with supply chain, procurement, logistics, and other teams to create better “branded” supply chains that drive revenue
  • Discuss technology innovations in sustainaiblity and how it can increase the value of your digital transformation programs (e.g. blockchain, AI/ML, NFC tags, QR coding, GPS, drones, temperature/air quality monitoring, and more)

  • Gwen Murphy
    CEO
  • Steve Tracy
    Executive Director for the Center for Supply Chain Research®
  • Carsten Primdal
    Sustainability and ESG Author, Advisor, and SCERTIFY Co-Founder
  • Henry Ines
    CEO and Co-Founder

Oceans Ballroom 1-6 I Refreshment Break

Oceans Ballroom 1-6 I Book-Signings

Book Signings | Oceans Ballroom 1-6 | Selected Authors | Special Events - BTOES Exhibit Hall

BTOES 2021 Book Signings

Unique opportunity to get signed copies of the very latest thinking from leaders in the space.

Adam Lawrence:

We solve problems every day. We want our solutions to stick, so the problems don’t come back. Sometimes, even with the best efforts and intentions, the same problems resurface. There must be a better way to sustain the results you work so hard to achieve.

The Wheel of Sustainability is the better way!

This book will help you utilize your leadership commitment to engage and empower your teams with the Wheel and sustain their solutions. With case studies and step by step explanations, you will have the tools to help your organization win.

  • Adam Lawrence
    Managing Partner
  • Carsten Primdal
    Sustainability and ESG Author, Advisor, and SCERTIFY Co-Founder
  • Christopher Hodges
    Intelligent Automation Leader

Break into Summit Streams | Core Presentations

Track A | Tarpon | BTOES | Leadership & Cultural Transformation | Leadership & Cultural Transformation

Moderating Track Session

  • Aditi Sinha
    Global Head, Consumer Source Data Acquisition

Track A | Tarpon | BTOES | Leadership & Cultural Transformation

Does Your Management System Really Work?
Four Steps to an Engaged and Accountable Workforce

Unprecedented change and challenges are facing organizations across all industries. “Red Cape-Heroic” leadership can be necessary in managing a crisis, but it cannot become the perpetuating force driving the organization. Now is the time to “LEAN INTO” the Non-Negotiable systems and processes required to move from a position of Defense to Offense both organizationally and from a leadership execution standpoint.

Specifically:

  • Build Performance Metrics that Drive Business Focus, Urgency and Accountability
  • Create an Accountable and Engaged Culture that is Measurable and Demonstrative
  • Learn the Four Non-Negotiable Processes for a Robust Manufacturing Management System
  • Create a Communication Cadence that informs at all levels and tiers
  • Discover a Digital Management System that moves your data from visualization to utilization

  • Shane Yount
    President

Track B | Palani A | BTOES | Business Transformation & Operational Excellence | Business Transformation & Operational Excellence

Moderating Track Session

  • Dr Marlene Kolodziej
    Vice President, Centralized Services

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Chartering Events to Guarantee Winning Results for your Teams

Many businesses are looking to create sustainable process improvements in response to changing market conditions. Leaders know that their people are the key to unlocking the breakthroughs that they seek. How can they ensure that their people will have a winning experience? Through a highly effective chartering and planning process.

Takeaways:
1. Understand the four chartering elements and how they set up the team for a win
2. How to engage leadership through the chartering process
3. Locking in the win using the Wheel of Sustainability
4. Review of a typical planning cycle

  • Adam Lawrence
    Managing Partner

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence | Innovation Excellence & Customer Experience Excellence

Moderating Track Session

  • James Feldman
    The Bright Idea Guy

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

“Customer experience in the digital remote workplace era – How Business Process Management boost the transformation”

Technology is nothing without the people that use it to create new, lasting innovation. But when it comes to organizational change and digital transformation, adopting the latest tech is the top priority, even if the most significant change may come from nurturing grassroots ideas instead of blue sky thinking.

In Jabil we are focusing on process driven innovation that keeps synergy where employees are being heard not just by their peers but by the organization. Giving people on the factory floor this means of communicating their ideas directly through this ‘one-to-few, few-to-many’ model (one employee to a few experts, a few experts to the whole company) also makes it “easier for innovative changes to be brought into day-to-day operations,”.

JBL drives innovation equipped with the direct needs coming from employees by focusing on:

  • Process driven environment by implementing Integrated Blue Print Management
  • Defining approach for automating repeatable activities to optimize the flow within current market challenges
  • Clustering the decisions to consolidate efficiency of the execution
  • Process standardization and simplification BPM driven as the next steps of evolution within AI and RPA expansion

  • Michal Wierzchowski
    Sr. Director Operations Solutions

Track D | Walu | BTOES Digital | RPA & intelligent Automation | RPA & intelligent Automation

Moderating Track Session

  • Andrae Kirkland
    Sr. Program Manager - Platform Health Operations

Track D | Walu | BTOES Digital | RPA & intelligent Automation

How to Accelerate Digital Transformation with Process Intelligence

Still stuck in the old ways of manual process discovery typified by a limited sampling, human bias, incomplete process datapoints that’s disruptive to your workforce and captures only a single snapshot in time? Or have you undertaken a long process mining effort with a lot of upfront integration, yet seem to be missing critical process details? If this sounds familiar, whether you are a process or a line of business owner, a business analyst, the intelligent automation office or the digital transformation office, Skan is the solution you need. 

Over the past 18 months, leading enterprises have embraced an unprecedented pace of digital transformation. New digital tools, remote work, and emerging technologies such as automation and AI have changed nearly every facet of companies’ processes. Enterprises have often turned to process and task mining tools to build their understanding of processes, however these tools have many inherent challenges. Skan changes this.  

Now enterprises can keep up with this pace of change to not only understand the new reality of their processes but also continuously identify opportunities to improve them. Skan is the new category of process intelligence tools that use the latest machine learning and computer vision technologies to identify data-driven opportunities to improve digital work and processes. 

In this presentation you will hear from Sudhir Nair, EVP, Chief Information and Technology Officer at loanDepot and 20 year veteran in Digital Transformation and Process Excellence, the CEO and Co-Founder of Skan, Avinash Misra, about how loanDepot is using Skan’s Process Intelligence Platform to reimagine their digital processes, as well as, their practical tips and approach to solving this.  

Who Should Attend:  

  •  Process or line of business owner 
  • Business analyst 
  • Automation or digital transformation lead 

Key Takeaways:   

  • Gain an understanding of Skan’s Process Intelligence Platform, the different use cases and the tools required to uncover the modern telemetry of work 
  • Learn how to get actionable insights to measure, map, and inform your digital transformation journey 
  • Understand the practical lessons learned from loanDepot’s deployment of Skan and what they have uncovered  

  • Sudhir Nair
    EVP, Chief Information and Technology Officer
  • Avinash Misra
    Co-Founder & CEO

Track E | Palani B | BTOES Digital | Digital Workplace Transformation | Digital Workplace Transformation

Moderating Track Session

  • Emon Abtahi
    Senior Solutions Engineer

Track E | Palani B | BTOES Digital | Digital Workplace Transformation

Realizing ROI with Holistic Automation Approach

A holistic approach towards automation is the path forward for those looking for strategic value that fuels business transformation. Many organizations have seen early success with robotic process automation (RPA) however, they have also realized that siloed automation fails to deliver long-term value. We will talk about how to embrace a more holistic approach towards automation by combining RPA and other technologies - various forms of artificial intelligence (AI) and business process management (BPM) tools to achieve a new level of end-to-end automation and a greater return on investment (ROI).

  • Alan Hester
    President

Track F | Zander | BTOES Digital | iBPM (intelligent Business Process Management) & Process Mining | iBPM (intelligent Business Process Management) & Process Mining

Moderating Track Session

  • Mark McGregor
    Author, Performance & Business Coach

Track F | Veiltail | BTOES Digital | iBPM (intelligent Business Process Management) & Process Mining

Digital Twin and Next Generation Enterprise

NGE is not just about  tech (A.I/M.L, Blockchain,Metaverse ,etc.) but experiences born in a new world, and that will differ from traditional business models driven by Gen-Z

We must either adapt or perish.

Enterprises need to adopt a platform model of continuously creating new value or extending value and be able to expand rapidly and at the same time protect consumer privacy.

Digital Twin is a living and breathing model of an Enterprise that connects the business model to the Business operating model using a combination of Data  Process intelligence and A.I  to help understand the situational awareness and take actions in a timely fashion to create more value to its customers.

  • Rameshwar Balanagu
    Head of Digital Automation | Enterprise Architecture

Oceans Ballroom 1-6 | Lunch and Networking

Main Stage Keynote | Thoughtexchange

Keynote | Oceans Ballroom 7-12 | Thoughtexchange | Main Stage

Resignations, Disruption and Remote Leadership, Oh My!

Organizations around the globe are undergoing massive disruption to their business models, while at the same time facing unprecedented turnover at all levels. This latest wave of resignations brings with it the challenge of recruiting, hiring, and onboarding a diverse set of leaders into remote &  hybrid situations, where building trust at scale remains a constant challenge. Whether it’s an internal move or an external hire, new leadership can create internal tension in the organization, and for the incumbent, a sense of frustration around the reality of the role they were sold.

Key Takeaways

  • How resignations, diversifying leadership and remote/hybrid onboarding are all interconnected
  • The impact on new leaders of having valuable insights into the goals, objectives & challenges the team is facing as they walk into their new role
  • How to eliminate the drama and loss of productivity that often accompanies newleadership assignments
  • How to create more equitable and inclusive onboarding experiences
  • Explore how to design a remote leader onboarding program that takes advantage of anintact work team’s skills and allows new leaders to hit the ground running

  • Dessalen Wood
    Chief People Officer

Break into Summit Streams | Core Presentations

Track A | Tarpon | BTOES | Leadership & Cultural Transformation

Value Creation in Merger & Acquisition Integration
  • Integration planning - what's left after closing
  • Prioritizing what matters post-integration
  • Where value is created post-integration
  • Key points for post-acquisition integration

  • Tony Benedict
    President

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Creating a Culture to Promote Individual and Team Thriving, Resilience and Peak Performance
Results from the National Taskforce for Humanity in Healthcare.

Health care systems continue to face enormous pressure to change, which has led to widespread efforts to pursue transformation at lightening pace. Most transformation initiatives have focused on how systems, structures, workflows, and technology are organized and deployed, with less attention on the culture and the day-to-day experience for health professionals.

In order to sustain performance, achieve maximal engagement, and truly serve patient/family needs, systems must strive to rigorously assess, support, and implement strategies for workforce well-being. During this interactive, experiential session, attendees will learn from the National Taskforce for Humanity in Healthcare (NTH) leaders how addressing burnout isn’t just about one intervention, but implementing a comprehensive blueprint for change that will shift the paradigm from one of burnout to one of thriving.

Learning Objectives:

  1. Understand how clinician burnout contributes to challenges facing healthcare organizations
  2. Explore the impact of changing the metric from a focus on burnout/emotional exhaustion to emotional thriving
  3. Hear how the pilot sites deployed a comprehensive approach to achieve thriving and experience and practice skills involved in this comprehensive approach
  4. Discuss impact and outcomes

 

  • Jennifer Krippner
    Chief Experience Officer
  • Dr. William Maples
    President and CEO

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

High Touch Customer Business Solution for the modern, mobile era.

In a world of chatbots, RPA and IoT, it can be easy to lose focus on the human to human customer connection. Businesses need to ensure they are re-engineered to provide the most delightful, high touch business experience for their customers in this modern, mobile era.

The proliferation of the mobile phone has had a significant impact on how, where and when we connect. While there is an app for everything, how do you keep your clients connected and using your app to deliver next-level customer care and service excellence?

Are you prepared to:

  • Provide a seamless customer experience while leveraging your brand
  • Stay connected to your clients in today’s always-on environment 
  • Provide persistence through account transition
  • Integrate with your backend systems

  • Lisa Kaplan
    VP of Relationship Development

Track D | Walu | BTOES Digital | RPA & intelligent Automation

Lightyear session details announced shortly

  • Dennis Thankachan
    Chief Executive Officer

Track E | Palani B | BTOES Digital | Digital Workplace Transformation

Process management – the key to operational excellence

Much ink has been spilled (not to mention dollars spent) regarding operational excellence. But what exactly is operational excellence and how can organizations go about pursuing it? 

Quite simply, operational excellence is the execution of business strategy more consistently and reliably than the competition. Essentially, operational excellence involves maximizing the value that your organization produces, while at the same time limiting waste and inefficiencies.

Join us in this session as we seek to remove the confusion surrounding this oft used term and provide a path forward for organizations to go after it.

  • Matt Spears
    Senior Solutions Engineer

Track F | Veiltail | BTOES Digital | iBPM (intelligent Business Process Management) & Process Mining

Session details announced shortly

 

Oceans Ballroom 1-6 I Refreshment Break

Virtual Interaction Discussion Group

Keynote | Interactive Discussion Group | Virtual | Main Stage

Virtual Interactive Discussion Group

Virtual Interactive Discussion Group - This is an open topic group for all attendees to meet virtually with your peers to discuss your current challenges, brainstorm and exchange ideas

This is available to VIRTUAL & IN-PERSON attendees. 

CLICK HERE TO ACCESS THE - Virtual Interactive Discussion Group

Break into Summit Streams | Core Presentations

Track C | Tarpon | BTOES | Leadership & Cultural Transformation

Optimizing the Customer Experience Through Business Development

Business development stems from customer loyalty. Companies must design to scale and continually adapt to develop new and better ways of exceeding customer expectations for service and support. By doing so, customer service programs can be created that are tailored to existing workflows, including efficient call center processes.

In this session, Dr. Marlene Kolodziej will discuss how programs based on effective existing processes cost up to 50% less than acquiring and implementing new third-party systems. Through her creation of the Centralized Services division at Ricoh USA, Inc., she has worked to implement a cloud-hosted automated call distribution system, a web-form routing program and virtual queue call backs to assess customer needs and establish a unified approach to address challenges and meet goals.

Key Takeaways:

  • Improving customer service can compliment existing processes already in place.
  • Attendees will hear specific examples of improving customer response, and thereby strengthening customer loyalty.
  • The best way to keep cost down while increasing productivity for a growing business is to tailor your workflows to your customers’ needs and create customer loyalty.
  • Establishing a unified approach to customer needs and challenges helps companies meet goalsand build customer loyalty.

  • Dr Marlene Kolodziej
    Vice President, Centralized Services

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Delivering Exceptional Operations Results:
Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs)

How to break inertia by changing existing rooted perceptions?

- What is the best process to achieve on-goingcontinues improvements?

- How to harness the right KPIs to facilitate buy-in ofpeople on all levels of the company?

- Can we use the same principles to facilitateinnovation within the Company?

All these questions will be addressed by demonstrating on real case studies, including a full demonstration of using simple principles to create a complete turnaround of a company from worst in class to BEST IN CLASS within few years.

  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

SHINY OBJECT SYNDROME – Balancing Accelerated Growth with a Continuous Improvement mindset

The past couple of decades, healthcare-related companies have seen tremendous technological advancements. Across these highly competitive environments, often times process improvement takes a backseat to innovation.

  • “We have to launch new products in the market now. Technical capability now, process capability eventually…”
  • “We support operational excellence. We needed that yesterday, but we are daunted by projects that reek of rigidity, time commitment and costs”.

Ramya will draw on her rich experience in biotech, IT and similar fast-growing verticals, to share her innovative and flexible approach to creating a sustaining operational excellence program in the face of rapid change.

Ramya will- address the dichotomy of the AND,- share what has worked and what has failed as strategies,- showcase the framework that balances the need for speed with gradual mindset shift towards process excellence.

This presentation is geared towards Business Leaders looking to build-in continuous improvement as part of their accelerated growth.

  • Ramya Venkataraman
    Director, Continuous Improvement

Track D | Walu | BTOES Digital | RPA & intelligent Automation

Announced shortly

Track E | Palani B | BTOES Digital | Digital Workplace Transformation

How a good DataOps framework can make your business more efficient

Today’s enterprises are equipped with hundreds of specialized tools and technologies to enable data experts and business intelligence operators to collect, integrate, and analyze record volumes of data. So why does the divide between data creators and data consumers continue to widen?

Why does it feel like the more we can do with our data, the less we understand what should be done with it?

Key takeaways:

  • Learn how to tackle the complexity of enterprise data environments
  • Discover the best way to understand and maintain a reliable and seamless flow of data across every touchpoint
  • Find out how to minimize costs and establish the best DataOps processes

  • Emon Abtahi
    Senior Solutions Engineer

Track F | Veiltail| BTOES Digital | iBPM (intelligent Business Process Management) & Process Mining

Digital Intelligence – The Journey for the Modern Enterprise

Oceans Ballroom 1-6 I Refreshment Break

Break into Summit Streams | Core Presentations

Track A | Tarpon | BTOES | Leadership & Cultural Transformation

“There is Beauty in Breaking: The Post-Pandemic Life/Work Integration”

 

Dr. Chris Wilkie will discuss navigating post-pandemic life/work integration. He will address some of the common themes our workforce experienced during the COVID-pandemic, the impact on individual self, and the importance of a healthy post-pandemic mindset. This workshop targets the individual and speaks to the evolution from “work/life balance” to post-pandemic “life/work integration”.  Attendees will be exposed to seven simple life upgrades that can transform the way they experience and enjoy life.

Takeaways:

  • Understanding of the pandemic impacts on our employees on an individual level
  • Post-pandemic, how the concept of “work/life balance” has evolved to “life/work integration”
  • The importance of gratitude post-pandemic in the workplace
  • Limitations of happiness through money and status
  • Seven simple life upgrades to transform the enjoyment of life

  • Dr. Chris Wilkie
    Chief Executive Officer

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Assessment as an Accelerant to Operational Excellence

One of the US’s largest energy companies shares what drove them to pursue Operational
Excellence, and how they’re using assessment to accelerate their journey.

  • Duke Energy’s journey toward Operational Excellence
  • Why assessment and oversight are critical to Operational Excellence
  • Critical parts of an assessment program
  • Helping leaders value assessment
    • Self-assessment and
    • External perspectives

 

  • Ed Brewer
    Vice President Operational Excellence

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

From Customer Experience to Customer Excellence the New Frontier

With millions of dollars are being invested every year in Customer Experience teams and initiatives, why are customer satisfaction rates still so low? New automation technologies, new means of touching customers and big-data analysis, all promise great things but rarely deliver as expected.

So how do you drive up satisfaction rates, ensure that technology delivers true value, and that your touchpoints deliver those moments of delight. During this presentation Mark McGregor will highlight

  • Three Pitfalls to Avoid in Customer Experience.
  • Why Excellence not Experience Will define Your Organizations Success.
  • How Smarter Application of Technology Delivers Greater Returns
  • A Framework for moving from Experience to Excellence.

  • Mark McGregor
    Author, Performance & Business Coach

Track D | Walu | BTOES Digital | RPA & intelligent Automation

Session details announced shortly

Track E | Palani B | BTOES Digital | Digital Workplace Transformation

Scorecard Technology: Digitizing your Management System

Learn the foundations of scorecard technology that will improve your business bottom-line. To sustain a culture of accountability, an organization must create, document and audit business systems that support an accountability mindset. 

Unfortunately, many organizations fail to view accountability as a key business process.  Failure to design and deploy sustained processes often results in an organization continuing to operate in a “blame” mode that is perceived by the workforce as a lack of true commitment to the culture of accountability.   By utilizing scorecard technology in order to build trust, elevate performance expectations, and ensure outcome-driven meetings; this session will prepare you to appreciate the organizational payback from using accountability systems to create consistency and focus.

Learning Outcomes:

  • Understanding how to implement practical and auditable scorecards. 
  • Learn how scorecards promote employee engagement and empowerment.
  • Scorecard implementation techniques that improve communication, productivity, employee satisfaction and bottom-line business results.

  • Paul Campbell
    Director of Software Solutions

Track F | Veiltail | BTOES Digital | iBPM (intelligent Business Process Management) & Process Mining

Scruminc: The Organizational Operating System That Drives Operational Excellence
  • An introduction to the collective impact of Scrum and the inception of Scrum@Scale’s ‘scale-free’ architecture 
  • Dive into key patterns that Dr. Jeff Sutherland has deemed essential for improving business results 
  • Recognize the value in making the entirety of your organization Agile 
  • Learn how to get started with Scrum@Scale in your organization

  • Avi Schneier
    Principal Consultant

Oceans Ballroom 7-12 | Awards Rehearsal

Ocean Ballroom 7-12 | Gala Awards Reception

Awards Gala Reception | Main Stage

Awards Gala Reception

DRESS CODE

Formal Evening Wear  (Men: Suits, Women: Evening Dresses) 

The Awards Gala Drink Reception starts at 6.30pm until 7.30pm in the Venetian Ballroom, at which point the Award Ceremony will start in the same ballroom and should conclude by 8.30pm. Food service will be during the ceremony.

The band will be playing until 9.30pm and we encourage all to hit the dance floor and show off your moves. 

Booking of 4+ and 10+ will automatically be allocated reserved seating together. 

  • José Pires
    CEO, Global Excellence & Innovation

Oceans Ballroom 7-12 | Business Transformation & Operational Excellence Awards Ceremony

Awards Ceremony | Main Stage

Awards Ceremony

BUSINESS TRANSFORMATION & OPERATIONAL EXCELLENCE INDUSTRY AWARDS

Celebrating Outstanding Organizational Achievements   

DRESS CODE

Formal Evening Wear  (Men: Suits, Women: Evening Dresses) 

The shortlist of finalists from the project award categories selected by the independent judging panel, for the 2021 Business Transformation & Operational will appear here once announced.

Excellence Industry Awards program. Finalists, listed by category, will appear here:

Award categories:

  • Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture.
  • Best Achievement in Operational Excellence to deliver Business Transformation
  • Best Achievement in Operational Excellence to deliver Digital Transformation
  • Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project
  • Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence
  • Best Achievement in Process Automation (RPA, Intelligent Automation, Digital Process Automation, Machine Learning, Cognitive Learning, Blockchain etc)
  • Best Achievement in Data Analytics enabling Operational Excellence
  • Best Achievement in an Enterprise Architecture program
  • Best Achievement in a Process Mining program
  • Best Achievement in a Business Process Management Program
  • Best Achievement in an IT Infrastructure & Cloud Program
  • Most Outstanding Digital Transformation Workplace Program

The Platinum Award

The Platinum Award cannot be entered for. The winner will be selected by the judges from best entry across the project categories. 

  • The Platinum Award for Best Project at the Digital Transformation & Operational Excellence Awards.

 

To View The 2021 Awards Finalists, Please Click Here.
 
Access Awards Finalist Main Entry DocumentsPlease Click Here.

| Main Stage

Members of the Award Panel - Announcing an Award

  • Brou Gautier
    Chief, USAF Improvement and Innovation Division
  • Dessalen Wood
    Chief People Officer
  • Rameshwar Balanagu
    Head of Digital Automation | Enterprise Architecture
  • Dr Marlene Kolodziej
    Vice President, Centralized Services
  • Donald Kuk
    President & CEO
  • Dr. Karen Tilstra
    Co- Founder
  • Dr. Chris Wilkie
    Chief Executive Officer
  • Cody Bateman
    Chief Executive Officer
  • Steven Goldenberg
    EVP, Global Strategy Officer - Aon Business Services
  • Travis Hahler
    Global Change and Culture Lead

Awards After Party

DAY 4 - Thursday | Main Summit | 16th December 2020

Registration

Oceans Ballroom 1-6 I Breakfast & Networking I Meet our Sponsors & Exhibitors I Poster Presentations

Oceans Ballroom 1-6 I BTOES Exhibit Hall Open

Oceans Ballroom 7-12 | Chairperson's Recap, Welcome & Introduction to Keynote

Main Stage Keynote | AON

Keynote | Oceans Ballroom 7-12 | AON | Main Stage

Workforce of the Future, (Aon's Journey in Smart Working)

Coming soon

  • Steven Goldenberg
    EVP, Global Strategy Officer - Aon Business Services

Main Stage Keynote | The Estée Lauder Companies Inc.

Keynote | Oceans Ballroom 7-12 | The Estée Lauder Companies Inc. | Main Stage

Analytics in the Consumer Service space…

coming soon

  • Anurag Avlash
    Executive Director - Consumer Care Analytics and Insights

Oceans Ballroom 1-6 | Refreshment Break

Main Stage Keynote | Oceans Ballroom 7-12 | Technology Test Drive Demonstrations

Keynote | Oceans Ballroom 7-12 | Technology Demonstrations | Main Stage

Technology Test Drive Demonstrations

Technology-based showcases in the leading technology domain like AI, Big data, IoT, Blockchain for Operational Excellence

Hear from the companies listed below, who will be delivering ‘high-octane’ demo's on the very latest technology and solutions. Explore some of the latest tech from industry-leading solution providers on the Main Stage. See what each product and solution can do to help your organization along on your Operational Excellence journey.

Technology Presentations From:

Signavio

Signavio is the next generation of Business Process Management (BPM) trusted by over 1,250 companies worldwide. Signavio Business Transformation Suite is a modern solution designed to leverage the interfaces, devices, and working practices of today with the future of your business in mind. The suite consists of three distinct products, Process Manager, Workflow Accelerator, and Process Intelligence, in addition to the Collaboration Hub, which integrates with each product and creates a single source of truth. Managing processes, automating workflows, and analyzing process-related data has never been easier.

Come by the Signavio booth during the Technology Test Drive to see how we can help you with all of your Business Transformation needs!

Lightyear AI

Lightyear's software allows businesses to buy and manage their network services across more than 1,000 service providers globally (internet, WAN, data center, voice / phone) on a ridiculously easy-to-use online platform. With Lightyear you can configure services, get quotes, pick vendors, sign contracts, monitor implementations, handle renewal shopping, and manage your entire network inventory in one vendor-neutral platform.

Hundreds of enterprise users trust Lightyear with all of their network procurement needs, including those at StockX, Palo Alto Networks, Element Solutions, Roadrunner Transportation, Lime, Campus Apartments, Louis Vuitton and Curology as well as many ISPs themselves. 

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Oceans Ballroom 1-6 | Refreshment Break

Oceans Ballroom 1-6 | 60 Minute Topic Specific Roundtable Sessions

Oceans Ballroom | Discussion Session | Special Events - BTOES Exhibit Hall

Interactive Roundtable Discussion Sessions

Join a 1 hour interactive roundtable table discussion on a topic of interest, led by members of the speaking faculty. With 25 to choose from, its your opportunity to focus in on specific outcomes or zoom out for discussions around tackling bigger picture challenges.

ZOOM OUT

  • How will the global pandemic shape the thinking and actions now and in the future?
  • Will intelligent automation kill off happy accidents... Is it always such a bad thing to make decisions intuitively?
  • Managing (or Weathering) Global Trends - How can we meaningfully prepare for unknowns?
  • How is the US/CHINA trade war affecting strategy and what can we do to build resilience? 

FOCUS IN

  • Managing changes in technology skillset demands
  • Programmatic improvement of emotional awareness in Leadership
  • Automating transformation governance


The Round Table topics with numbers are listed below:

RT1 From Customer Experience to Customer Excellence the New FrontierMark McGregor

RT2 Transforming Health Sciences and Health Care Into A Global Virtual Practice of Medicine.
Donald Kuk, CTO, Allegan

RT3 Exploring the role of Organizational Competencies in Information Technology Outsourcing,  Dr Marlene Kolodziej, Vice President, Centralized Services, Ricoh

RT4 How to Accelerate Digital Transformation with Process Intelligence,  Avinash Misra, CEO & Co-Founder, Skan

RT5 Value Creation in Merger & Acquisition Integration. Tony Benedict, Partner, Omicron & President of the ABPMP

RT6 Scrum@Scale, the Organizational Operating system that Drives Operational Excellence. Avi Schneier, Principal Consultant, Scruminc

RT7 Process improvement – generating more value with process reengineering and automation, John Armstrong and Matt SpearsSenior Solutions Engineers,  Nintex

RT8 Creating the Foundation for Procurement Transformation Success, John R. Davis, President, Founding Partner, AdaptOne

RT9 High Touch Customer Business Solution for the modern, mobile era.Lisa Kaplan, VP, Relationship Development, Moxtra Inc.

RT10 Assessment as an Accelerant to Operational Excellence. Ed Brewer, Vice-President of Operational Excellence Assessment and Oversight, Duke Energy

RT11 Resignations, Distruption and Remote Leadership, Oh My!, Dessalen Wood, Chief  People Officer, Thoughtexchange

RT12 Sustainability-Driven Digital Transformation. Gwen Murphy, CEO, Scertify

RT13 The Wheel of Sustainability – Engaging and empowering teams to ensure their solutions live onAdam Lawrence, Managing Partner, Principal Improvement Partners

RT14 Ready, Steady, Go - Let Your Work Flow, Peter Cardena, Senior Account Eexcutive, FireStart Inc.

RT15 3DThinking™ Going ‘inside the box’ to Manage Innovation and Transformation Shifts For Your Customers’ Experience, James Feldman, CEO, Shift Happens

RT16 Cultural Transformation to Build an Improvement and Innovation Ecosystem, Brou Gautier, Chief, USAF Improvement and Innovation Division, US Air Force

RT17 How a good DataOps framework can make your business more efficient, Anthony Fazio, Senior Solutions Engineer, MANTA 

RT18 "From Beacon to Business Transformation", Cliff Tironi, Managing Partner, Thinaer

RT19 Digital Twin & Next Generation Enterprise, Rameshwar Balanagu, Head of Digital Automation | Enterprise Architecture, AVAYA

RT20  Dennis Thankachan, CEO & Co-Founder, Lightyear AI

RT21 Realizing ROI with a Holistic Automation Approach, Alan Hester, President, Nividous

RT22 Unleashing the Digital Twin to Accelerate Industry 4.0, Jim de Vries, Managing Partner EIG & Hosni Adra, CEO, CreateASoft

RT23 The Neuroscience of Change and How to Make it Stick, Travis Hahler, Global Change and Culture Lead, Google Cloud

RT24 Workforce of the Future, (Aon's Journey in Smart Working), Steven Goldenberg, Global Strategy Officer, AON

RT25 From Process Mining to Intelligent Process Automation, Dr Lars Reinkemeyer, VP Customer Transformation, Celonis

How to Accelerate Digital Transformation   

                  with Process Intelligence 

  • Travis Hahler
    Global Change and Culture Lead
  • Dessalen Wood
    Chief People Officer
  • Dr Marlene Kolodziej
    Vice President, Centralized Services
  • Jim de Vries
    Managing Partner
  • Cliff Tironi
    Executive Vice President - Strategic Accounts
  • John R. Davis
    President, Founding Partner
  • Alan Hester
    President
  • Donald Kuk
    President & CEO
  • Dr. Lars Reinkemeyer
    VP Customer Transformation
  • Brou Gautier
    Chief, USAF Improvement and Innovation Division
  • Steven Goldenberg
    EVP, Global Strategy Officer - Aon Business Services
  • Tony Benedict
    President
  • Matt Spears
    Senior Solutions Engineer
  • John Armstrong
    Senior Solutions Engineer
  • Lisa Kaplan
    VP of Relationship Development
  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)
  • Dr. Jeff Sutherland
    Inventor and co-creator of Scrum, creator of Scrum@Scale
  • Hosni Adra
    Director of Simulation and Process Improvement
  • Ed Brewer
    Vice President Operational Excellence
  • Dennis Thankachan
    Chief Executive Officer
  • Rameshwar Balanagu
    Head of Digital Automation | Enterprise Architecture
  • Emon Abtahi
    Senior Solutions Engineer
  • James Feldman
    The Bright Idea Guy
  • Peter Cardena
    Senior Account Executive
  • Adam Lawrence
    Managing Partner
  • Avinash Misra
    Co-Founder & CEO
  • Mark McGregor
    Author, Performance & Business Coach
  • Gwen Murphy
    CEO

Oceans Ballroom 1-6 | Refreshment Break

Oceans Ballroom 7-12 | Awards Winners Panel Showcase

Awards Winners | Oceans Ballroom 7-12 | Panel Session | Main Stage

Award Winners Panel Showcase

Each of our award winners will deliver their top 3 Golden "How-to" Tips and take questions from the delegation.

  • José Pires
    CEO, Global Excellence & Innovation

Oceans Ballroom 1-6 | Lunch Break

Break into Summit Streams: Core Presentations

Track A | Tarpon | BTOES | Leadership & Cultural Transformation | Leadership & Cultural Transformation

Moderating Track Session

  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)

Track A | Tarpon | BTOES | Leadership & Cultural Transformation

How to build culture in a post pandemic world?

Coming soon

  • Nicole Scheffler
    Enterprise Engineering Leader

Track B | Palani A | BTOES | Business Transformation & Operational Excellence | Business Transformation & Operational Excellence

Moderating Track Session

  • Arnaud Rager
    Vice President, Business Planning and Transformation

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Stop Ignoring your Customer's Journey

In this session, Tony will discuss the steps of a customer journey, including the key touchpoints upon which to focus.  This session will crystalize your thinking and put your customers at the center of your thinking when you design your products, service, and overall brand experience.  The outcomes of a customer-focused approach is a reduction in customer friction and the increase in brand loyalty.  This leads to repeat business, growth, and brand advocacy.

  • What is the customer journey?
  • Determining Your Key Touchpoints
  • The benefits of the customer-centric focus
  • Analyzing customer wins, pain points, and questions
  • Activity:  Bringing journey and touchpoints to life 

  • Tony Johnson
    Founder

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence | Innovation Excellence & Customer Experience Excellence

Moderating Track Session

  • Allyn Bailey
    Fmr. Talent Acquisition Transformation Manager

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

Has the Pandemic Transformed Transformation?
  • As a result of the pandemic, there’s more than enough urgency to go around—and plenty of new competitive factors to address on the fly
  • 40% is the Transformation value that comes from growth initiatives, yet Transformation too often refers only to minor or isolated initiatives.  Real Transformation positions growth as a north star to drive comprehensive change and produce results that can be measured
  • Only 30 percent of transformations succeed, but those that do can offer important lessons on how to overhaul a business model, improve financial performance, and strengthen organizational health and culture
  • How to shape and execute the all-in transformations that revitalize organizations and reset them for future growth and resilience

  • Aditi Sinha
    Global Head, Consumer Source Data Acquisition

Track D | Walu | BTOES Digital | RPA & intelligent Automation | Leadership & Cultural Transformation

Moderating Track Session

  • Rameshwar Balanagu
    Head of Digital Automation | Enterprise Architecture

Track D | Walu | BTOES Digital | RPA & intelligent Automation

Leveraging Digital Twins to Accelerate Industry 4.0

The Industry 4.0 Digitalization Imperative requires a streamlined, proven approach across your Enterprise. We will demonstrate that Digital Transformation can be performed without disrupting day-to-day operations. Our accelerated approach seamlessly integrates your current workflow processes from call centers, manufacturing/operations, logistics to supply chain.  Will provide a roadmap to achieve 30-Days Digital Visibility | 90-Days to Real-Time Prescriptive Process Control.

Agenda:

  • Industry 4.0 Smart Manufacturing Roadmap
  • Foundational Requirements
    • Data Governance to Build a Believable System
      
    • Data Sources: COGS, Inventory Management, Maintenance, Workforce Tracking
      
  • Unleashing the Data-Driven Digital Twin™
  • Realizing Real-Time Prescriptive Analytics Decision-Making

 Key Learnings:

  • Predictive analytics with Data Driven Digital Twin
  • Repeated model run every 30 minutes
  • Retrieves current state from ERP/PLC
  • Computes potential delays, schedule slippage & man-power allocation issues
  • Optimizes the schedules in real-time for maximum efficiency improvements
  • The built-in Neural Network enables the Data Driven Digital Twin™ to learn the behavior of the model and apply the constraints and optimization in real-time

  • Jim de Vries
    Managing Partner
  • Hosni Adra
    Director of Simulation and Process Improvement

Track E | Palani B | BTOES Digital | Digital Workplace Transformation | Digital Workplace Transformation

Moderating Track Session

  • Michael Muilenburg
    Director, Operational Technology and Strategic Planning

Track E | Palani B | BTOES Digital | Digital Workplace Transformation

From Insights to Actions – The Truth Behind Why People Resist Change

Organizations today face the challenge of engaging their remote and hybrid employees in meaningful dialogue around operational excellence and continuous improvement initiatives.Today’s leaders are provided with mounds of data and analytics, what is missing from these reports are the voices of the people impacted by the changes and what is getting in the way.

The results of not being part of the conversation? Low levels of change adoption. Research shows that work environments have a tremendous effect on brain function and the desire to perform, so how can we leverage that knowledge to engage our workforce to not only accept change but becomes the drivers of it themselves?

Key Takeaways

  • Understand the most common motivation misconceptions, identify where they originate from and learn how they impact brain function and productivity.
  • How technology can enable open, unbiased conversations at scale.
  • The power of allowing all voices to be heard which results in organizations benefiting from higher engagement.
  • The value of gathering ideas and solutions from a broader, more diverse population.
  • How to simplify cross functional collaboration and innovation through high quality, frequent conversations.

  • Dessalen Wood
    Chief People Officer

Keynote | Oceans Ballroom 7-12 | Dr. Lars Reinkemeyer | Main Stage

From Process Mining to Intelligent Process Execution

Executives face even more transformation and operational challenges as the world emerges from the pandemic. Before organizations can execute processes at full capacity, businesses must understand actual process flows and effectively act on any process inefficiency.

Having a full picture of how processes influence each other across all systems, departments and suppliers is the starting point for successful process execution management and digital transformation. 

 Lars Reinkemeyer, VP of Customer Transformation at Celonis and author of the book Process Mining in Action", will detail how companies can go from Process Mining to unlocking execution capacity, and performing at full potential. During his talk, he will:

  • Share operational examples of successful Process Mining use cases, based on Siemens’ journey from Process Mining to Execution Management
  • Reflect on the importance of the right Operating Model, setting up a Center of Excellence and Change Management to drive transformation
  • Illustrate value frameworks and define how to identify, frame and realize value with a proven methodology

  • Dr. Lars Reinkemeyer
    VP Customer Transformation

Break into Summit Streams: Core Presentations

Track A | Tarpon | BTOES | Leadership & Cultural Transformation

Improve Your Strategic Decision-Making Process

There are instances where a company that made a decision feels they might have made the wrong one. This is because of the repercussions they get after they decide. There are also times when multiple stakeholders try to influence one another on the alternative that suits them the best. As a result of this power struggle, the decision usually comes down to the one with the best argument and or who has the most support.

In either of the two cases, the decisions made were more than likely not the most effective ones. This is because a decision-making framework with a system view and non-confrontational aspect of the problem was not used. If you are seeking a better way to make more efficient and effective decisions, you don’t want to miss this class. By the end, you’ll have a process to help you think more systematically and become more efficient in your decision-making process.

Key Takeaways

  • How we make decisions
  • How we make bad decisions
  • How we can make better decisions
  • Three-Tier Philosophy – Arsenal needed to make better decisions
  • The P2MODE – Technique for making better decisions


  • Gerard Ibarra, PhD
    Principal Consultant

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Leveraging predictive analytics (AI, ML) to drive improvements in Credit and Free Cash Flow at Sysco during the Pandemic

Coming soon

  • Sandeep Arora
    Corporate Officer / Vice President

Oceans Ballroom 1-6 | Refreshment Break

Break into Summit Streams: Core Presentations

Track A | Tarpon A | BTOES | Leadership & Cultural Transformation

Saying Yes to Transformation: Getting Beyond How It’s Always Been Done

Just because something is done in a way it’s always been done does not mean it’s the right way. Humans live in the comfort of sticking to their routines and doing things the way they’ve always done them – which is one of the reasons why transformation can be difficult.

Transformation requires vulnerability, accepting change, stepping outside of the ordinary, listening to colleagues’ input, and so much more. I will share my perspective and experience with transformation, and explore insights around making a business case for change, obtaining buy-in from leaders and key stakeholders, and strategizing to drive change within an organization, at the right time.

  • Ken Crutchfield
    Vice President & General Manager of Legal Markets

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

What Talent Want – Adapting to The New Talent Reality

Business transformation used to be about improved productivity, efficiency, and innovation and it was driven by organizational leaders looking to gain a leg up on their competition. Covid 19 has changed the game. Today’s business transformation is about flexibility, purpose, and adaptation and it is being driven by a workforce who are no longer willing to play by the same organizational constructs.

Millions of workers in the US left their jobs during the summer and fall of 2021, and surveys reveal that many more are considering it. Why? The majority of workers have been motivated to leave their jobs due to unsatisfactory treatment by their employers during and in response to the pandemic. This mass movement called the great resignation is impacting everything from service professions, supply chains, technology workers, etc. It is quite literally everywhere and impacting everyone.

In this session we will explore the great resignation from an anthropological lens and help define the key transformational elements businesses must undertake to survive going forward.

Participants will leave the session:

  • equipped to understand why the great resignation is happening and how to articulate its impact on their business
  • with a clear roadmap of items to address as they build their workforce of the future strategies
  • a framework for connecting digital transformation with their great resignation response plan
 

  • Allyn Bailey
    Fmr. Talent Acquisition Transformation Manager

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

How Innovation and the Energy Economy is the New Future

Coming soon

  • Cody Bateman
    Chief Executive Officer

Track D | Walu | BTOES Digital | RPA & intelligent Automation

Session details announced shortly

Coming soon

Track E | Palani B | BTOES Digital | Digital Workplace Transformation

Closing the Gap between Digitalization & Operational Excellence

Kloeckner & Co (steel & metal trade) has been working on the topic of digitization since 2014. During this time, the company has been able to demonstrate numerous successes in internal and external digitization.

With digital sales accounting for over 50% of revenue and double-digit millions in effects from process efficiency, great successes have already been achieved. Nevertheless, due to the great competitive pressure and the high price volatility in the steel trade, Kloeckner is forced to dovetail the digitalization it has begun even more closely with "classic" operational excellence measures. In this session you will learn more about:

  • How Kloeckner is linking digitalization & operational excellence more closely.
  • How organizational units are adapted
  • How the customer & partners are integrated into this strategy
  • What experiences and pitfalls Kloeckner has experienced

 

  • Marcus Gropp
    Managing Director & Head of Digital Transformation

Break into Summit Streams: Core Presentations

Track A | Tarpon | BTOES | Leadership & Cultural Transformation

Tech Innovation Intelligence

With the ever-increasing capabilities and presence of tech-based solutions, understanding how to best leverage and apply various technologies within business operations can present a challenge in and of itself.

As a result, it is acutely imperative for transformation leaders, tech executives, and operational experts to possess strategies that enable rapid assessment of the applicability and ROI of a given technology to address organizational challenges. Attend this session to enjoy content designed to help you:

  • Understand why Tech Innovation Intelligence is the foundation to successful digital transformation
  • Learn strategies to define and categorize the type of business problem your organization is facing
  • Determine the tech stack necessary to implement a sustainable solution to deliver favorable business impact"

  • Andrae Kirkland
    Sr. Program Manager - Platform Health Operations

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Igniting Innovation in Operations
New methods, capabilities, skills, and mind-sets that drive Enterprise Excellence.
  • Opportunity or Crisis - what drives improvement?

  • Innovation Model for Operations

  • Building your Team

  • Cooperation, Collaboration, or Connection

  • Analog or Digital

  • "Copy Exact" rarely works...

  • Michael Muilenburg
    Director, Operational Technology and Strategic Planning

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

Supercharge Your Culture by Engaging your Workforce: Proven Ideas to Drive Better Results
Proven Ideas to Drive Better Results

 

Culture is the character and personality of your organization. It's what makes your business unique, and is the sum of employee’s values, beliefs, interactions, behaviors, and attitudes. You do not build a positive culture by providing free snacks to your employees, or by having gym facilities in your workplace!
Overcoming a challenging culture can seem an arduous task, but with the correct approach, you can achieve world-class results. As a leader, you must understand the critical link between employee behavior, environment and the resulting workplace culture.
This session will share the 'how to' impact and create a positive workplace culture, through proven methods, and by sharing my personal journey!

 

  • Mark Whitten
    President & CEO

Track D | Walu | BTOES Digital | RPA & intelligent Automation

Announced shortly

Track E | Palani B | BTOES Digital | Digital Workplace Transformation

Business Transformation – Setting a Foundation in the 1st 100 Days

Business transformation is hard. Most initiatives fail not because of lack of effort, the wrong tactics or poor execution but because the environment for successful change is not created at the beginning.

From securing the right executive sponsorship and building a leadership steering committee to conducting a targeted “listening tour” to get a lay-of-the-land as well as drafting (and constantly iterating) the transformation roadmap, the first 100 days of a transformation is critical setting a foundation for your program’s success.

When you look in the rearview mirror at all the progress you’ve made, you’ll be glad that you chose to “go slow to go fast” by taking the right approach at the start. Key takeaways that attendees can gain from this session include:

  • The importance of gaining the right sponsorship, forming a steering committee and activating abroad coalition to effect program governance and champion change.
  • Approaches to establish a forward-looking and aspirational “True North” for the organizationthat will be the beacon and “why” of your transformation.
  • The imperative to translate your vision, mission and strategy into an executable program ofprojects.
  • How to support the transformation with a communications cadence and a change managementmethodology that works.

  • Chris McCann
    Managing Director of Pricing and Production

Main Stage Keynote 7-12 | Christopher Hodges

Keynote | Oceans Ballroom 7-12 | Chris Hodges | Main Stage

How Noble Automation increases innovation, motivation and profit

Intelligent automation and AI are arriving like waves at the beach, relentless and filled with opportunity and risk. Like surfers, we can position ourselves in the right place for a magnificent ride.  If we don’t, we may be crushed by the force of this incredible change.


The technology combines powerful tools that interpret written, visual, and auditory data, speed up processes, execute rules, and apply increasingly complicated reasoning to solve business problems with little ongoing human involvement - Both opportunity and risk.


We can make Intelligent Automation into Noble Automation by implementing it and sharing the benefits we create with all stakeholders. Noble Automation Now! is the assertion that robots, AI and Intelligent Automation can be applied for noble ends. Specifically, they can be used to bring out the best of us humans by removing drudgery, providing insights, and allowing us the time and energy to feel, think, empathize, connect, and solve problems—be human.


   Leadership takeaways:

 

  • How to use Noble automation to improve your business and team motivation
  • Where to start with Intelligent Automation projects
  • What can go wrong and ruin the project and your career
  • How to build an operating model that will work beyond on paper 
  • How to make humans into heroes - including you!

 


Like all great movements in history, successful transformation relies on a sense of purpose, empowered change agents and the voice of leaders to start the movement and create a ripple effect, one person at a time.  

 

Creating a movement and doing things differently can be initially uncomfortable. Throw in a pandemic and a global, almost overnight, shift to remote working, and matters can become even more challenging. How can you continue to drive progress, delivering the change required whilst operating at a distance from your leadership and operational teams? 

 

Nicola Hodson, Microsoft’s VP Change Governance and Landing will offer insights on: 

 

·         The integral role of a shared sense of purpose in achieving commonality and business success 

 

·         Using your organisation’s culture to drive a movement 

 

·         The importance of amending behaviour by tiny steps to reach the tipping point in transformation 

 

·         How a cascade of actions can ultimately lead to real and impactful culture change 

 

·         What you need to do to challenge yourself out of your comfort zone  

 

·         Tips and tools to maintaining your movement’s momentum  

  • Christopher Hodges
    Intelligent Automation Leader

Oceans Ballroom 7-12 | Chairman Announcement I Prizes & Awards

Prizes & Awards | Main Stage

Poster, App & Attendee Winners Announced and Prizes Handed Out

Oceans Ballroom 7-12 | Chairperson's Final Conclusion

Main Stage | BTOES 2020 Key Takeaways | Main Stage

Closing remarks

  • José Pires
    CEO, Global Excellence & Innovation

Additional information