The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
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Excellence & Innovation is an integrated program for innovation, leadership development, strategy execution and value creation. It combines disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in any industry.
Its track record of innovation, leadership development, strategy execution and value creation for over a decade has won industry awards and accolades worldwide, including the 2015 Global Award of Excellence, the 2016 Top U.S. Private Company for Leaders and the 2017 Business Transformation & Operational Excellence World Summit.
You will learn:
Hands-On Experience Includes:
What makes this course special?
The interactive workshop is led by the creator of the award-winning Excellence & Innovation program. It is a comprehensive guide for leaders and practitioners, loaded with proven methods and backed by a strong track record of results to accelerate innovation, leadership development, strategy execution and value creation in any industry. Excellence & Innovation acceleration, business transformation and operational excellence has included more than 30,000 professionals and clients in oil & gas, power generation, telecommunications, technology, finance, banking, law, healthcare, transportation, infrastructure, electronics, semiconductors, food, manufacturing and non-profit organizations in more than 20 countries.
How will you benefit
Gain the insights and mechanisms necessary to accelerate innovation, leadership development, strategy execution and value creation in any organization, globally.
How To Register
You have 3 ways to book this full-day workshop.
Full Day Workshop Only Option (Monday Only)
The Complete Access Pass (Monday to Thursday includes Workshop on Tuesday and the Main Summit & Awards Program on Wednesday & Thursday) OR
Diamond Access Pass (Monday to Friday, same as complete access pass, plus Friday workshops, and site tour)
Course Structure / Detailed Agenda
The one-day Excellence & Innovation Acceleration workshop on Monday, March 18 provides extensive leadership coverage of how to accelerate innovation, leadership development, strategy execution and value creation in any organization. Innovation leaders and practitioners with multi-industry experiences will demonstrate how to identify, prioritize and accelerate value creation and strategy execution initiatives in any business. Attendees will discover how to leverage elements of venture capitalism, crowdsourcing and collaborative leadership to build a global culture of innovation that lasts.
The exclusive, full-day workshop at BTOES includes:
Breakfast, lunch and all materials provided.
Course Leader
José Pires serves as Global Excellence & Innovation (E&I) executive leader and advisor for startups, scaleups and Fortune 500 companies, where he oversees the global identification, prioritization and execution of high value business improvements and innovations for the companies, business partners and customers in multiple markets.
Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé), infrastructure (Black & Veatch), and Oil & Gas (Andeavor-MPC) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.
Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.
He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.
How To Register
You have 3 ways to book this full-day workshop.
Full Day Workshop Only Option (Monday Only)
The Complete Access Pass (Monday to Thursday includes Workshop on Tuesday and the Main Summit & Awards Program on Wednesday & Thursday) OR
Diamond Access Pass (Monday to Friday, same as complete access pass, plus Friday workshops, and site tour)
Testimonials
Business Excellence (BEx®) is the winner of the Global Award of Excellence
Chief Executive magazine ranks Black & Veatch the best U.S. private company for leaders
Topic Intro:
A refreshingly unique course specially designed to help transformation & change leaders be successful in driving change in their organizations. The course will offer snippets of learnings in neuroscience, design thinking and experiences of world leaders in driving significant change. The course blends practice with theory by offering practical hands-on exercises and is designed to make attendees become proficient at the art & science of change management. It will be a thoughtful, fun-filled day of learning.
The course is great for mid to senior level executives who run large teams or are responsible for driving change.
Participants will learn how to facilitate/ drive change & transformation successfully in their organizations. They will learn key principles and actions they need to take, and the pitfalls they must avoid, to drive change.
Hands-On Experience Includes:
Practicing learnings with case studies and real-life examples.
Why is this course unique?
There are very few courses on transformation and change management. This course will be a good mix of a theoretical overview with some practical tips.
Course Structure / Detailed Agenda:
Who Should Attend:
Operational Excellence leaders; LEAN transformation practitioners; Agile Coaches/ Agile Transformation leaders/ Anyone trying to drive change.
Prerequisites:
None
Course Leader
Anu George, Chief Quality and Transformation Officer, Morningstar, Inc.
Anu George is the Chief Quality and Transformation Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology.
She has successfully led the LEAN & Agile transformation at Morningstar & is now focused on mastering design thinking & driving a digital transformation in the organization. Anu has more than 20 years of experience in reputable organizations such as Unilever, GE, and Morningstar. She has global experience through her extensive work in Asia, North America, and Europe.
Anu is an avid reader and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.
She is a frequent speaker on topics including driving transformations, business process excellence, and leadership.
Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai.
Topic Intro:
Do you want to become a champion problem solver? Join this interactive and dynamic Design Thinking workshop to learn how. Design Thinking is fact becoming the go to method to ignite innovation and creative problem solving with teams inside organizations. You will learn the five critical spaces of DT and how to apply them to get transformational results.
You will learn:
Hands-On Experience Includes:
A full cycle design thinking interactive experience which includes a dynamic mix of short instructional lectures, demonstrations, and guided, hands-on teamwork, Empathy gathering, rapid fire ideation session, rough prototype development, testing with end-users, and an idea pitch.
Elements of the user-centered, prototype-driven design thinking process from Design Thinking experts Karen Tilstra and Kyle Koszuta.
You’ll put those new tools into practice right away with a real-world innovation challenge. You and your team will hit the ground running, interviewing and observing customers in the field to understand what motivates them. Then, you’ll head back to the workshop to ideate and prototype, test, and retest to develop fresh, innovative solutions.
Our top priority is that the moment you leave the workshop, you will become more confident and capable to implement the design thinking principles and practices in your organization.
Why is this course unique?
Led by Innovation architect Dr. Karen Tilstra and Kyle Koszuta, this course will immerse you in design thinking. It will take you beyond any talk or article you might read on the subject. Dr. Tilstra has launched multiple design thinking innovation labs in substantial organizations like Advent Health (formerly Florida Hospital) as well as the Orlando Magic garnering incredible results. There are few people across the industry with as much hands on experience in understanding and implementing design thinking in large organizations.
What makes this course special?
While Design thinking is a effective problem solving method and there are many people who speak on the topic, this course will be different. Dr. Karen Tilstra and Kyle Koszuta have designed and facilitated over 350 design thinking projects, while also teaching the method across the country and abroad. They are a dynamic team who understand the topic, while also bring extensive experience in the creative process and how people can use the principles of creative thinking to solve complex problems in any situation.
How will you benefit:
How To Register
You have 3 ways to book this full-day workshop.
Full Day Workshop Only Option (Monday Only)
The Complete Access Pass (Monday to Thursday includes Workshop on Tuesday and the Main Summit & Awards Program on Wednesday & Thursday) OR
Diamond Access Pass (Monday to Friday, same as complete access pass, plus Friday workshops, and site tour)
Course Leaders:
Karen Tilstra, Ph.D
Karen holds a PhD in Innovation and Leadership and is a licensed educational psychologist. Over the past five years, Karen has co-founded several innovation labs, including the award-winning Florida Hospital Innovation Lab (FHIL) in Orlando as well as the Orlando Magic Innovation Lab. She is currently helping Pioneers International develop an innovation program.
Karen has designed & facilitated over three hundred design thinking projects, which includes work with multiple top Fortune 500 companies. She has taught design thinking at the university level as well as presented her vast knowledge of the subject to both national and international audiences
Karen has also helped several universities across the country become design thinking campuses and has co-designed one of the nation’s first undergraduate degrees in Innovation and Social Entrepreneurship.
In addition to her extensive work with companies and universities, Karen has been a keynote speaker and has given two well-received TED talks.
Kyle Koszuta B.A.
With more than three years experience in the field of innovation and design, Kyle has been a part of leading over 100 design thinking projects for healthcare professionals and university students and faculty. He has taught design thinking courses both nationally and internationally to people of all ages.
Kyle is currently working with Dr. Karen Tilstra, to develop an innovation program at a well known Orlando company, Pioneers International.
Kyle received his B.A. in Business from Rollins College in Orlando. He is also a former four year collegiate basketball player and is currently active in leading basketball camps for a national youth organization.
Who Should Attend:
Executives and managers responsible for tackling strategic challenges in their organizations.
Certification Details & Process
A Certification from Creativity Effect will be included. -
Signed by Dr. Karen Tilstra, & Kyle Koszuta
What’s Included
Course Materials - Each participant will walk away with physical materials (design thinking booklet) they can take home with them
Testimonials
“When Dr. Karen Tilstra teams up with Kyle Koszuta to help audiences grasp the power and possibilities of Design Thinking, something magical happens. Their potent collaboration brings a dynamism to the workshop. If you want consistent successes more than an occasional win, invite this remarkable team to help you overcome your toughest challenges and learn how design thinking works.
Steve Halliday, PhD, President, Hothouse Enterprises, Inc.
“This workshop was phenomenal. Lots of fun and tons of learning. It has given tools that I know will help my team and I become more effective and better problems. I’m signing up again next year!”
Maria Brock, Director, Advent Health
How To Register
You have 3 ways to book this full-day workshop.
Full Day Workshop Only Option (Monday Only)
The Complete Access Pass (Monday to Thursday includes Workshop on Tuesday and the Main Summit & Awards Program on Wednesday & Thursday) OR
Diamond Access Pass (Monday to Friday, same as complete access pass, plus Friday workshops, and site tour)
In this workshop, Kevin Duggan will help attendees understand how to achieve and sustain Operational Excellence leveraging real-life implementation experiences. After sharing the practical definition of OpEx and how it leads to business growth, Kevin will highlight the eight steps necessary to achieve it, focusing on the processes involved within each step. He will then showcase actual examples of OpEx transformations along with the methods companies use to sustain Operational Excellence and drive business growth.
“The only way you survive is you continually transform into something else.” Ginni Rometty, President and CEO IBM. Many organizations don’t realize this much less understand how to go about institutional transformation. Yet there is more evidence than ever before that irrelevance in the marketplace leads to extinction e.g., think Blockbuster, Borders, and Musicland. Building a roadmap for transformation can make the journey easier and quicker.
During this workshop, co-created with participants, Matthew and Jeff will lead participants through their organization’s journey to stand up a dedicated and “always on” internal transformation business unit. Participants will customize a MVO, a “Minimum Viable Option” or high-gain tool from their transformation toolkit that can be used as immediately as Monday morning. In addition, participants will form a community of transformation practitioners by sharing frameworks, tools, and best practices they’ve found valuable from their own journey.
Specifically, participants will:
Matthew and Jeff ask participants to bring frameworks, tools, and best practices they’ve found useful in any enterprise-wide transformation initiative for sharing with the group whether electronic or paper. Both look forward to welcoming you to the workshop.
Have you ever wondered if you could bring more discipline and standardization to how your sales and marketing teams go about their jobs? Could the same principles of Lean Six Sigma that have worked so well in manufacturing be applied and have the same impact? Kyle Mielke, Black Belt at Cardinal Health, will share lessons learned working directly with the sales and marketing team on various Lean Six Sigma projects. He will share both successes and failures as he navigated uncharted waters working with these teams.
Attendees will learn:
The Lean In Agile movement is designed to help women thrive in this new world of work with its paradoxical demands of innovation and delivery. The movement recognizes that we need structural changes to achieve a collaborative, diverse, adaptive culture and therefore calls on organizations to be inclusive and diverse in thought leadership, work force and bringing women to the decision making tables. Lean In Agile will partner with organizations to facilitate a space and a vehicle for women to co-create a vision and execute through collaboration. We also partner with conferences on “Women Inclusion” partnership.
Lean In Agile offers a framework called “Spirals” to help women learn and grow together in a mutually reinforcing support structure to help overcome internalized beliefs and behaviors. While this does not reduce the need for structural realignment to create a diverse leadership and workforce, Spirals can help women be better equipped to not only survive but thrive in the complicated landscape that will be the reality for organizations.
What attendees can expect from the session:
Abstract:
Organizations often start business transformations and digital initiatives with great ambitions and an unrealistic scope. However, they often find out quickly that it does not pay off to boil the ocean. It is important to prioritize and focus on what matters most.
In this workshop attendees will get to know a pragmatic process-led approach to identify the right transformation initiatives and translate them into manageable work packages. This leads to fast results at minimal risk.
Discussion topics include the approach and use of a software tool to:
This workshop explains these different topics using case examples. Software tools are applied to make the discussed approach tangible and easy to execute. Attendees will have the opportunity to get hands-on experience through selected exercises.
If you want your organization to transform more rapidly than anything you have ever seen , come learn what type of individuals will carry your organization further than ever imagined. We will take a deeper look than certifications and project experience to help executive leaders and PI resources understand what skill sets are truly needed to deliver a transformation change. Focusing on driving intrinsic motivation with an entire organization, tactical approaches to creating change go beyond what traditional education teaches us about lean/six sigma.
Jon Gilman from Clear Software will walk through the productivity growth crisis in the United States and dive into some of theories surrounding the crisis. He'll define robotic process automation (RPA) and delineate where RPA fits on the Intelligent Automation spectrum, and further differentiate between Attended RPA and Unattended RPA. He'll then give real life example of organizations that have implemented RPA for Order to Cash and Procure to Pay and showcase the benefits achieved in operational efficiency. He'll wrap it up with key lessons learned in business transformation using RPA.
Key Takeaways:
We live in the age where Customer Obsession is the new ideology that drives customer success strategies for organizations.
The question that must be asked frequently and answered honestly is that
“Is an organization’s culture diminishing the experience of its Customers?”
Innovative thinking is critical for driving positive and meaningful cultural transformation in Rapidly Changing Organizations.
This workshop will explore and address the following:
The presentation will show you
In just ninety minutes you will come away with knowledge and skills that you can use including how to:
Countless organizations conduct annual strategic planning exercises and 70% of those plans fail – organizational saturation and the inability to sustain aspirational plans are the two leading failure factors. Now is the time to stop talking about the next plan, tool, meeting, or strategy and examine first and foremost the purpose, function, and output of your tactical “Way of Work.” Does your organization have a Tactical Way of Work? Too often strategic plans are abstract and aspirational because they don’t TRANSLATE. Does your organization have a TRANSLATION ISSUE? Translating Strategic Intent to Tactical Execution. If so, this session provides the answers:
Agile and Design Thinking are two key methods that IBM leverages when partnering with Public Service clients on digital transformation projects. Using a framework that aligns multi-disciplinary teams around the real needs of their users and a structure that leverages continuous delivery for a great outcome, a combined Design Thinking and Agile approach brings better outcomes for both clients and end-users by bringing together problem-finding with problem-solving. In this session, Anaysha will share insights, lessons learned and reflections from leveraging this merged approach in the public sector while delivering cutting-edge technical solutions.
IBM Services provides global consulting services across more than 15 industries. IBM Services, Public Service serves state, local, education, and federal clients delivering cloud, cognitive, and digital strategy solutions to defense and intelligence, civilian, healthcare, justice, homeland security, and foreign affairs agencies and organizations.
Whether seeking to transform your organization or merely elevate your operational excellence program to the next level, Customer Journeys are the key to unlocking potential.
Rather than debating the “Outside-in” customer centric approach vs. an “Inside-out” organizational approach, it is smarter to seek to combine them into what Signavio calls a “Customer Excellence” approach.
In this workshop, we will work on how to create customer journeys quickly, leverage them for high-level directional and priority analysis, and then look at how they can be combined with traditional process thinking. By taking this holistic approach, transformation and excellence professionals will find it easier to leverage the wisdom of the crowd, justify their projects and programs, and address behavioral change challenges.
Key Takeaways:
Through a combination of sharing and doing, you will leave this session with some simple pragmatic approaches that you can apply immediately. By equipping you with tools and ideas you can share, Mark McGregor and Till Reiter will make it easier for you to unleash the power of customer journeys as part of your everyday process initiatives.
In this insightful and engaging workshop/keynote, Carolyn Gibson, Strategy Execution Expert at i-nexus and experienced Operational Excellence and Strategy Execution leader will be revealing:
How effective are your processes and systems, to help you realize and demonstrate the full value of your continuous improvement and transformation programs, for your organization? Join Randy Clark, Director Six Sigma, Upland Software, for an interactive 90-minute session during which he will share insights that you can use to propel your initiatives with proven best practices:
Following an interactive, discussion-oriented model, Randy will lead guided brainstorming and activities on topics including ideation, strategy alignment, team productivity, and executive reporting.
By the end of the session, you will be armed with strategies and practical tips that you can implement right away to bolster your existing processes and accelerate value realization for your initiatives.
With over 20-years experience in leading successful Continuous Improvement initiatives and an emphasis on Six Sigma and the Baldrige criteria for performance excellence, Randy Clark is a black-belt trained member of the American Society of Quality, and a three-year examiner for the Malcolm Baldridge National Quality Award.
Pick your event. Hurricane Maria. Hurricane Michael. An earthquake in Asia. An FDA action. Mayo Clinic declared, “Never again will we be caught off guard and run critically low on life-saving medical products.” But what can we proactively do to prevent future supply disruptions? Is the hospital at the mercy of the global value chain? Mayo’s answer is no. Join us to learn why.
Hear the story of how Morningstar successfully went down the path of digital transformation. Anu George will share their experiences, learnings and the core principles of transformation to drive change successfully.
Key takeaways:
The excitement and glamour of Las Vegas comes to BTOES19, come and play your favorite casino table games! At our Casino party you will able to enjoy a lively, exciting, and memorable ice breaker and introduction to the rest of the OPEX week of the year. BTOES19 Casino Welcome Reception will keep you entertained, with Craps, Roulette, Blackjack, Poker, and more!
It is your responsibility as a leader to create a high performing, engaging, internal culture. By doing this you unlock more discretionary effort by your employees, they will feel more ownership for their roles, and be willing and confident to speak up and make improvements to how the company operates and how the service is delivered to your customer.
From his start as a parking attendant at Epcot, to his role as the Vice President of the Magic Kingdom Park in Orlando, FL, Dan will break down the approach Disney takes to create world class experiences for their cast members and guests, resulting in high intent to return and sustainable financial success.
Much like the weather, culture influences our mood and ultimately our behavior. Great leaders understand the importance of creating and sustaining great culture in order to establish an environment where employees can thrive.
When they feel confident, respected, trusted and valued, employees deliver stellar results and ensure the success of their organization.
Dan will share what he learned about leading a purpose-driven culture during his 26 year career at the Walt Disney Company culminating in leading 12,000 cast members in the largest theme park in the world, theMagic Kingdom.
The disruption in business triggered by technological innovation has created an imbalance in the way organizations are structured and workforce managed. As a result, digital or business transformation has been the method many companies have taken to remedy and manage the change. We will review why a change is needed and look into what a successful digital transformation entails.
Why do organizations feel the need to “re-invent” Lean? Acknowledge Lean as a standalone program, get the right people in key positions and use very basic Lean tools to create better stability, predictability and standardization. Only once you’ve established standards can real continuous improvement begin.
During my session on the Forgotten Basics of Lean, we will talk about implementing Lean tools for the right reasons, some of the basic tools with near universal applicability and some of the key, deeper elements of each tool that have been omitted by most organizations and why it is important to add them back to the basic Lean tool box.
The first 200 attendees can select one of Kevin’s best-selling and award-winning books including :
Is culture the cornerstone of business success or is business really the cornerstone of cultural success? Learn the keys to Process Based Leadership for driving cultural and business success. In this provocative and practical session, Shane will challenge conventional wisdom on Cultural Transformation going so far as to suggest that organizations “can’t fix their cultures.” Despite all the strategies, tools, and training, performance in most organizations is still powered by personality, not process – this institutionalized, personality driven operating system is incompatible with the required Cultural Cornerstones of Clarity, Connectivity, and Consistency. So if you can’t fix culture and your organization is suffering from Cultural Casualties, how do you build these Cultural Cornerstones. This session provides the answers:
In this talk, Minette will challenge the audience to think differently about how we interact in our work lives, offering experience-based strategies for breaking down barriers, feeling inspired, and assuming responsibility for improving our relationships with colleagues. Drawing on diverse fields—from neuroscience to philosophy to psychology—she will discuss how to manage feelings of defensiveness, embrace diversity of thought, and cultivate better communications. To stay competitive in today’s complex world, we need to stay connected—with each other, with our customers, and with ourselves.
Key takeaways for attendees:
In this session, we will talk about the various aspects of OPEX; the structure of centralized or decentralized programs, tools that can be employed based on maturity and needs, and the ongoing management and continuous improvement as organizational maturity and needs change.
This presentation Highlights how Applying Design Thinking to health care could enhance innovation, efficiency, and effectiveness by increasing focus on patient and provider needs.
Attendees will be able to:
The below speakers have agreed to run roundtable discussion sessions over lunch.
The discussions are free-flowing and open.
The speaker's names will be on the respective lunch table, simply select the speaker table you wish to join.
The speakers will be at their tables between 12.30pm and 1.30pm.
Balanced Scorecards, Total Quality Management, High Performance Teams, Employee Engagement, Rewards & Recognition, Process Re-engineering, Benchmarking, Lean Six Sigma, Strategic Planning, Vision, Mission, Goals, Objectives all attributes usually associated with an innovative and progressive Fortune 500 company. However, this presentation will take you on the journey of how Palm Beach County went from good to GREAT by still “thinking like a county”…but learning to operate like an innovative, progressive Fortune 500 Company.
Come and hear:
Leaders from Fannie Mae’s Lean Management Center of Excellence share their approach to shifting CEO and top two layers of organization to accelerate enterprise-wide adoption within three years of initial introduction to lean management practices.
Session topics will include:
Operational Excellence strategies are essential to any growing business, especially in an ever-changing world that is transforming into product electrification and digitization. In this session, you will hear about the fundamental need for our business and channel partners to implement lean principles and fully engage in a cultural transformation that is not only fun, but is also proving extremely profitable for our business and our dealer network. We are winning together and ensuring that continuous improvement is blazing in a world that is constantly changing.
INTRO: Take an organization that once “tried” Operational Excellence and introduce business transformation while it is still completing major M&A activity and introducing new activity at the same time. This is a lot to deal with at one given time. Many organizations will often reconsider ever starting the journey until it is the right time. But is there ever a right time to begin the journey? Time waits for no one and business must continue to drive forward while rampant change continues to happen. It is how we start the journey that will dictate how it ends…most of the time
KEY TAKEAWAYS:
Have you ever strived to rise above the status quo and find a new model to drive organizational transformation?
Meet Randy Clark, Director Six Sigma, Upland Software as he shares his experience and lessons learned leading transformation programs and hear how he overcame common challenges to develop and implement a new paradigm for excellence:
With over 20-years experience in leading successful Continuous Improvement initiatives and an emphasis on Six Sigma and the Baldrige criteria for performance excellence, Randy Clark is a black-belt trained member of the American Society of Quality, and a three-year examiner for the Malcolm Baldridge National Quality Award.
This is an exclusive private closed doors event, operated under Chatham House Rules. It is exclusively for C-Level, EVPs, & Global Heads involved in Operational Excellence at Enterprise / Corporate HQ Level, in organizations with over 5000+ employees and $1BN+ in revenue.
To request an invitation to The Global Heads of Operational Excellence Private Forum, please email btoes19@proqis.com
Your application will be reviewed by The Board of the Business Transformation & Operational Excellence World Summit.
This is an exclusive private invitation-only event for Global Heads & Leaders of Operational Excellence at Enterprise Level, to discuss enterprise-level Operational Excellence challenges, trends and the issues that matter. E.g. Culture Transformation, Sustainability, The Impact of Digitalization.
Invitations are non-transferable, and places are strictly limited.
True transformation remains a lofty goal for many businesses and organizations. Achieving real results requires starting with the right questions, building a strong, agile team, and structuring robust solutions for long-term success.
We’ll explore the following questions in a hands-on, engaging discussion:
Increasing number of businesses are adopting agile delivery models to manage projects and deliver new capabilities to their customers. Lean Six Sigma and agile share common roots and principles and are strong compliments to each other. LSS programs supporting business/functions that are adopting agile need a basic understanding of the operating model so they can integrate the process improvement work-streams into that operating model and align resource support.
Session objectives: At the end of this session participants will be able to...
We often focus on where we are going i.e. Vision and Mission, before we know who we are or where we are going as a company. The Heart of a Company™ is the core and foundation of the company’s Identity. Jim will provide a framework and an adaptable approach which enable leaders to address the “need for change” in a comprehensible manner.
This session will describe the application of Operational Excellence concepts to enable business outcomes within CACI, a $4.3B defense contractor providing solutions and services supporting critical missions. Operational Excellence is one of three strategies helping CACI enjoy sustained, profitable growth, outpacing its peers. The session will describe how OpEx is implemented at CACI, the tools and methods, outcomes achieved, and future plans
Does your organization strive to improve speed-to-market? Do you aim to deliver quality solutions that fully meets or exceeds your customer needs? Do your teams aspire to increase productivity and efficiency? How can you address all this and still continually outperform the competition? Join me in a journey of discovery and enlightenment and learn about a new model of business performance that is designed for multiple domains, industries and businesses and deployed globally in over 103 countries. Learn how CMMI Version 2.0 is making the world work better at the speed of business for the next century.
Key Take-Aways
Additional Background:
CMMI Lessons Lived vs. Lessons Collected
Diversity in the workplace is paramount to the success of any organization. Being able to entertain various skill sets and mentor to consensus at times is difficult if not identified early and handled correctly. Patience and skill will be paramount as we build out organizations of excellence spotlighting varying degrees of skills and innovations while balancing civility in the work environment. Discussions will support these efforts in this segment.
As most mature continuous improvement programs will attest, deploying manual process mapping methodologies can be time-consuming activities that are prone to gross inaccuracies due to stakeholders’ and subject matter experts’ subjectivity, partiality, limited scope, or poor visibility within a given process. Process mining is an emerging technology and discipline that seeks to correct these critical flaws in traditional process mapping by using computational algorithms that can quickly and objectively create process models solely from event logs without using any other a priori information. These process models can be further enriched with attribute data to enable advanced data exploratory, data mining, and modeling methods. Essentially, process mining helps breathe life into reality-based, discovered process models for digitally transformed organizations.
This session will give an overview of the core concepts and methods of process mining as well as recommendations on how to quickly integrate process mining into your continuous improvement program. As an Intel Lean Six Sigma Master Black Belt candidate, the presenter will also show how process mining can be used to enhance the business value and increase the velocity of your program’s define, measure, analyze, improve, control (DMAIC)-based LSS improvement projects.
Key Takeaways:
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Meet-up, share knowledge, gain insights and exchange ideas with your peers, around the pressing issues you are trying to solve in your industry. This roundtable session is open for 2 hours from 3.00 pm to 5.00 pm and is on a first come first serve basis. You can join the discussion at any time as long as a chair/space is available.
Start Times & End Times
3.00pm to 3.30pm
3.30pm to 4.00pm
4.00pm to 4.30pm
4.30pm to 5.00pm
This takes place in BTOES meetings hub in the Tuscan Ballroom.
Introduction: How do we develop executive problem solving behaviors to support and sustain transformations?
Combining Behavioral Science with Lean leadership has resulted in transforming executives and their leadership teams into not only supporting Continuous Improvement, but also daily practitioners of CI. In this session you will learn about the CI journey of a Global Information Services leadership team.
Key Takeaways
This session will cover the deployment and evolution of Continuous Improvement in a large organization. Attendees will experience how the United States Postal Service began with a Lean and Six Sigma focused deployment and how it has changed into an employee focused utilization of Operational Excellence. The presenter will share some experiences of improving a very large and mature set of operations that includes thousands of employees and hundreds of facilities across the entire nation.
10 year NFL veteran, Jon McGraw will share the most limiting paradigm effecting leaders and how to systematically shift to a OpEx Mindset.
By examining case studies on why and how various organizations have and are deploying blended learning, attendees will discover custom blended learning best practices that fit their unique requirements for Operational Excellence related skill-building (Lean, Six Sigma, Root Cause Analysis, Problem Solving, more).
With $1.5 annul capital expenditure across 165 hospitals around the country, HCA Design and Construction’s journey is applying operational excellence concepts on a large scale. In 2003 we began piloting the use of standard modular interior components on 6 pilots, standardized lighting and plumbing fixtures across our project portfolio. Since then we have expanded the application of Lean principles in the areas of culture, performance improvement, enterprise alignment and measuring performance results across our portfolio.
Learning goals include:
Over the past 15 years, the rapid increase in MIT Lincoln Laboratory’s business complexity with a moderate increase in its capabilities has created a significant gap, which left unchecked is a strategic threat to our ability to successfully execute on our mission. To address this capability gap, MIT Lincoln Laboratory is undertaking a major multi-year initiative to accelerate its digital enterprise transformation by concurrently reducing the complexity of its business environment, and improving capabilities and data analytics across the entire R&D lifecycle.
In this session Mike will discuss:
The 4th Industrial Revolutions impact will require Legacy IT & BPM Organizations Culture to embrace a Hybrid Rapid Deployment IT Supply/Demand Model where the Consumer (End-User) is Elevated to the Infrastructures Endpoint above the Technology. This new model will be anchored in an Active Online & Dynamic Configuration Management Database (CMDB) and Integrated Asset Warehouse where Vendor Management, Finance & Procurement merge into the Engineering Design, Deployment & Sustainability Models.
The review of this Methodology will focus on the following Transformation Directives:
New IT Supply/Demand Business Model
Platform, not Product, Strategy
Elevate Technological Acumen
Implementation of Tiger Teams & Culturally Sensitive Centers of Excellence (COE’s)
New Time To Market: Innovate & Deploy Rapidly and with Illumination ( Broad Proactive & Open Awareness)
Learn more from your data
Finance drives the Program, Project and Pipeline
Governance, Oversight & Risk Management as a form of Procurement
Focus of Purpose, not Products
Agile Awareness
The Consumer Journey
Partnered Dashboards & Scorecards
Being an Agile enterprise is more than just being technically excellent for product or service delivery. The competitive advantage is about the much needed mature capabilities to align with customer needs with speed and quality. When the enterprise marches towards the goal of meeting customer needs which is truly the North star, space for innovation and disruption is created. The seven pillars of the Enterprise Business Agility model provides guidance for leading business agility transformation.
This concise and actionable session, led by Kevin Duggan, will arm organizations with three simple steps they can take to generate buy-in for Operational Excellence and sustainable business growth. During the presentation, Kevin will share the importance of driving excitement about OpEx among employees and proven ways to ensure their support: personal context, education and leadership. He’ll also discuss how this step-wise approach not only lays the groundwork for a successful OpEx implementation but also can reduce anxiety and resistance to change.
https://www.famcap.com/2017/07/2017-7-27-heres-an-interesting-family-office-investment-initiative/
To remain competitive ALL companies must regularly transform an adapt to change. New industry developments and technological advancements have the potential to expand current revenue streams or open doors to new business opportunities. If done poorly or incorrectly companies expose themselves to reputation risk, customer loss and financial downturns.
Throughout her career, Alina Aronova has successfully led an array of business transformations in diverse functional areas, industries, and organizations. Each transformation brought its own unique obstacles and challenges. Come learn the secrets to Alina’s success as she shares stories, insights, and the tools she uses to be an effective change agent of business transformation.
Key Takeaways:
As part of RCM 3.0, we will discuss major shifts taking place in the Revenue Cycle space in Healthcare, the impact of those changes in RCM for providers/health systems. We will review capabilities and value propositions to the industry through reimagined RCM 3.0. We will discuss value levers in RCM 3.0 and committed proven results.
Takeaways:
- Levers that can be used to maximize collections
- “Shift Left” strategy to accelerate cash
- Initiatives to optimize costs
Most companies face many of the same challenges: human diversities, low employee engagement, ever increasing customer expectations, relentless business pressures and everchanging technology. Peter will combine theoretical approach with actual examples to describe how Data Sciences International (DSI) has overcome many of these challenges in their pursuit of Operational Excellence.
Key Takeaways:
Learn the keys to implementing a successful automation program to boost your operations. Aruna Ranganathan, Director of Analytics and Automation at Mastercard, will discuss the steps Mastercard’s Global Business Services Center took to build an automation program from the ground up, including early stage exploration and testing to full implementation across diverse operational and transactional functions.
This topic-specific roundtable session lasts 30 minutes and is aligned with the respective speakers, speaking session topic. It is an opportunity to have a clinic session with the speaker. The format for the roundtable is informal and interactive. Each speaker introduces their topic and the discussion is turned over to the table for 25 minutes of questions. Pick the table with the pressing issues of future trends most aligned to you.
The Round Table topics with numbers are listed below:
RT1 Achieving Operational Excellence and a Sustainable Transformation & Prepare your Organization for Business Growth in Three Steps, Kevin Duggan, Shingo Award-Winning Author, Founder, Institute for Operational Excellence
RT2 Scaling a Business Transformation across a $1.5B Healthcare Construction Portfolio, Robert Crotty, AVP Capital Productivity and Strategy, HCA
RT3 Make it Stick! Proven Best Practices to Create Lasting Improvement in Your Organization, Randy Shumway, Chairman, Cicero Group
RT5 The Forgotten Basics of Lean, Jeffery Davis, Executive Director, Operational Excellence, JP Morgan Chase & Company
RT8 Transforming Organizational Capability and Performance Using CMMI V2.0, Ronald Lear, Director of Intellectual Property Development, CMMI Institute
RT9 How Cummins Distribution is using Great Conversations to improve Supervisor Quality and drive Employee Engagement in Frontline Service Operations Roles, Sarbari Basu, Director - Global Talent Operations, Cummins Inc. Distribution Business
RT10 Developing Executive Problem Solving Behaviors, Edward Blackman, Global Leader of Continuous Improvement - GIS, Whirlpool
RT12 End to End Transformation, Driven by Business Growth and Model Shift, J. Todd Weston, PEX National Co-Lead, Centric Consulting
RT13 Life After Six Sigma, Lean, and Agile: Announcing Master's in Business Transformation (MBT), Kristof Kovacs, Program Director, TLDP & Global CI Leader, IBM
RT14 Driving Cultural and Strategic Transformation with Disruptive Co- Innovation, Alex Goryachev, SR. Director, Innovation Strategy & Programs, Cisco Systems
RT15 Recognizing the "Heart of a Company", Jim de Vries, Founder, CEO, Enhance International Group
RT16 Creating a Culture of Quality and Innovation, Kenneth Giles, Quality and Continuous Improvement Principal, FedEx Corporation
RT17 Deploying blended learning for Operational Excellence, Rob Stewart, President & CEO, OpusWorks (by the Quality Group)
RT20 Strategy execution: It’s time to care…, Carolyn Gibson, Strategy Execution Expert, i-nexus
RT22 How is the Weather in your Kingdom? Key Learnings from 26 Years at Walt Disney World® Resort, Dan Cockerell, Magic Kingdom Vice-President (Retired & Inspired), Walt Disney World
RT24 Process Based Leadership® - Business vs Culture | How to Win at Both and Process Based Leadership® - Business vs Culture | How to Win at Both, Shane Yount, President, Competitive Solutions Inc.
RT25 Achieving Performance Excellence Through a Systems Perspective… Lessons Learned on Driving Change Using Deming and Baldrige, Randy Clark, Director, Six Sigma, Upland Software Inc.
RT26 Transformation in Global Support Organizations, Jason Richards, Principal, Cicero Group
RT27 Project Management Excellence in Corporate Technology US, Nuray Gurtekin-Sen, Head of Global Process and Quality Siemens Corporate Technology Research in Digitalization and Automation, Siemens
RT28 Driving Business Transformation with Lean/ Six Sigma, James Shirey, Partner, Cicero Group
RT29 Change Management Practice. What needs to be done better to improve Business Transformation Outcomes?, Roger Watson, Principal, jTask, Inc.
RT31 Optimizing your Value in Operational Excellence, Stephen Willoughby, President & Principal Consultant, Lean-BPM
RT32 Using Process Management to understand the true impacts of Transformation, Tony Mauro, Director of Consulting Services, Erwin
RT33 Leading in a Self-Organizing World: An Operating System for Agile Leaders, Jeff Dalton, Chief Evangelist, AgileCXO.org
RT34 Buying companies in bankruptcy and distress, bringing operational excellence to SMEs, Ira J. Perlmuter, Founder/Managing Director & Chairman, Triple Five
RT35 Transformation champions: the new ways leaders are transforming into Intelligent Businesses, Southard Jones, VP Product Marketing, Celonis
Celebrating Outstanding Organizational Achievements
DRESS CODE
Formal Evening Wear (Men: Suits, Women: Evening Dresses)
We are proud to announce the shortlist of finalists from eighteen categories selected by the independent judging panel, for the 2019 Business Transformation & Operational
Excellence Industry Awards program. Listed by category, the finalists are:
Best Achievement of Operational Excellence in Automotive & Transportation
Best Achievement of Operational Excellence in Banking, Capital Markets & Insurance
Best Achievement of Operational Excellence in Healthcare
Best Achievement of Operational Excellence in Hospitality & Construction
Best Achievement of Operational Excellence in Manufacturing
Best Achievement of Operational Excellence in Pharmaceuticals & Life Sciences
To be announced closer to the awards
Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture.
Best Achievement in Data Analytics enabling Operational Excellence
Best Achievement in Operational Excellence to deliver an outstanding Business Expansion and Revenue Growth
Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence
Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project
Best Achievement in Operational Excellence to deliver Business Transformation
Best Achievement in Operational Excellence to deliver Digital Transformation
Best Achievement in Technology Enabled Process Automation
Best Operational Excellence project under 90 days
Operational Excellence CEO of the Year Award
Operational Excellence Outstanding Leader of the Year Award
The following Platinum Awards cannot be entered for. The winners will be selected by the judges from across a range of categories.
The Platinum Award for Best Achievement in Organizational Operational Excellence
The Platinum Award for Best Achievement in an Operational Excellence Project
Enjoy signature drinks, a beautiful setting and an ideal place to unwind at the Thirsty Fish at the Loews Portofino, which serves a variety of specialty drinks in a relaxing yet elegant atmosphere.
*This is not a BTOES hosted event
What you will learn:
“Collect ‘The Word’ from 3 Technology Test Drive Demo's and enter the draw for the Star Prizes”
Each company presenting a Demo will say a special word during their presentation. It will have nothing whatsoever to do with the presentation, but everything to do with winning the Star Prize. Listen for the word, enter it against the relevant company, and then hand in your card.
All attendees start by choosing 1 of 5 simultaneous presentations, taking place every 10 minutes throughout the session. Choose any one of the companies listed below, who will be delivering ‘high-octane’ demo's on the very latest technology and solutions. At the end of the 1st presentation, you will be guided to the 2nd presentation, and so on. Explore some of the latest tech from industry-leading solution providers in the Exhibit Hall. See what each product and solution can do to help your organization along on your Operational Excellence journey.
IBM
We (at IBM) view bots as workers, just as we view humans. Except Bots are available 24/7, and we expect them to use their time well, executing defined business processes. Just as with human workers, it's up to management to ensure their bots are running smoothly and are allocating their time well for maximum productivity.
Zack Adams will demonstrate our Automation Control Center, a part of the IBM Automation Platform, which is used to monitor a clients Automated workforce to ensure it's running in the most optimal way for the enterprise.
Signavio
Signavio is the next generation of Business Process Management (BPM) trusted by over 1,250 companies worldwide. Signavio Business Transformation Suite is a modern solution designed to leverage the interfaces, devices, and working practices of today with the future of your business in mind. The suite consists of three distinct products, Process Manager, Workflow Accelerator, and Process Intelligence, in addition to the Collaboration Hub, which integrates with each product and creates a single source of truth. Managing processes, automating workflows, and analyzing process-related data has never been easier. Come by the Signavio booth during the Technology Test Drive to see how we can help you with all of your Business Transformation needs!
OpusWorks
OpusWorks Leaders of process excellence and transformation have differing business objectives, but share a mission: creating a legacy of Process Excellence that serves customers and creates value. During our demo, OpusWorks will introduce you to a simple path for you to spread a collective mindset of Process Excellence. Our modular and flexible e-Learning enables you to accelerate and sustain culture change. Even with geographically dispersed employees, our customizable in-person and virtual blended learning approach helps companies save time and money as you build workforce capacity for operational excellence. As groups work through our e-Learning and blended learning, our real-time tracking software, OpusWorks Tempo, facilitates project implementation and value realization. OpusWorks reflects your brand – your materials, vernacular, videos, and SOPs. Since our inception, we designed for the unique needs of organizations. We look forward to sharing an easy path to creating a legacy of process excellence.
Software AG
ARIS for Operational Excellence.
If your processes are not operating at maximum efficiency, Software AG’s ARIS is the platform to help you refine them. With ARIS, you’ll get insight into the root causes of inefficiencies by determining exactly where the gaps and bottlenecks are.
In this demo, you’ll get hands-on learnings on: documenting the current state of work, doing the actual work, and designing future work. We’ll also dive into the customer journey view, performance measurement, and process discovery and conformance. Lastly, we’ll show the benefits of having an Enterprise Digital Twin system in place.
i-nexus
i-nexus is a SaaS strategy execution software provider with over 15 years experience of supporting globalorganizations. The i-nexus software, services, people and expertize provide a simple approach ensuringorganizations achieve a higher percentage of strategic goals, reduce the time taken to implement strategy andeliminate the time wasted supporting this process. We help:
1. Leaders of Operational Excellence programs ensure their improvement investment is aligned with thebusiness goals and is delivering financial and non-financial benefits;
2. Executives and Business leaders utilize frameworks like Hoshin Planning and Balanced Scorecard tocascade goals to actionable priorities and drive on-going reviews;
3. Business Transformation Leaders and Heads of Enterprise Program Offices align their strategic initiativeswith business objectives, drive execution of strategic programs and track the realization of benefits.
i-nexus brings together goal, program and performance management capabilities that are needed to manageevery stage of the “closed-loop” strategy execution process.
Each of our winners will deliver their top 3 “Golden How-tos”, with the opportunity to ask questions to all winners.
Since being founded in 1990, WWT has doubled their business every 5 years. It was clear to the executives that their operational processes could no longer sustain the growth, hence a different approach was required. This case study will walk through WWT’s transformation journey since 2016 focusing on key initiatives, approach, lessons learned and business impacts.
Many companies struggle to translate their digital transformation initiatives into real business value. High expectations of stakeholders are often not met or only partly achieved. Enabling technologies like Robotic Process Automation (RPA), Intelligent Platforms or Blockchain tend to deliver only a fraction of their potential. A process-led approach to value-driven digital transformation addresses these challenges.
This presentation discusses key topics required to master the value-realization of digital business initiatives:
All findings are illustrated using case examples, mainly from financial and high-tech companies.
The recipe for successful business transformation initiatives is the right blend of people, process, and technology. Culture is a critical success factor, but is often overlooked.
Key Takeaways:
Companies of all sizes must reinvent themselves, their strategies, and their innovation practices to keep pace in the digital age. This requires nothing short of a highly disruptive and disciplined program across the entire organization, turning all employees in every function into startup-like entrepreneurs. In this session, you will learn a successful cross-departmental approach that:
There are only two cases when strategy is not important, you have no competition or you don’t care if you lose. Neither applies to us. We have competition and we want to win. Winning requires both strategy and execution. I believe this topic, while frequently discussed is usually over complicated and misunderstood. Focusing on the critical elements of what creates a right to win and what does not as well as consistent measurement, feedback and execution gives a company it’s best chance to win.
Key Takeaways:
The announcement of Poster Presentation Winner (First, Second & Third Place)
The Event App Leaderboard Prize
The announcement of Technology Demo Drive Prize Draw
The announcement of Exhibitor Star Card Prize Draw
Each winner will be awarded 2 incredible prizes from the below worth up to $3318.98
1 Free Full Access Pass for BTOES 2020 worth $2950
1 Apple iPad (WiFi - 32GB) worth $278.99
OR
All new Amazon Echo worth $89.99
Organizations deal with continuous shifting, change is now happening every minute and every hour not in days and weeks anymore. Organizations MUST adapt or die! This is why we are here in this summit, it starts with Business Transformation and Operational Excellence. But why we are doing this? how we should do it? and what we need do, and when?
The Royal Surrey Hospital’s quality improvement programme ‘Achieving Excellence (AE)’ supports to deliver a culture of problem solving and continuous improvement at the front line. This involves the right mind-set – that all staff levels have ‘permission’ to improve; and that making small, incremental changes is part of the day job. Integrated team working is vital to its ongoing success. The Trust is building on this by participating in an NHS sponsored piece of work to develop a national approach to improvement in healthcare. A positive culture of engagement is encouraged and enabled by the Executive Directors and Board. They have created an environment that makes it clear when standards are not being met or are no longer sufficient.
Digital transformation is more than a catchphrase. It is a hope, a dream that all companies may grow, change or transform seamlessly. To get there, our belief is that transformation begins with a strategy that if properly understood should lead to operational change. All initiatives must be linked-to and driven-by business goals as defined by the strategy. In this context, evaluating the existing business capabilities, transforming them and acquiring new ones is essential.
In this session, we will present three customer success stories that demonstrate how organizations in varied industries are transforming their strategies into operational business capabilities in record time. We will review how a large Canadian agriculture company, a European Government agency and a US healthcare project have followed this simple yet powerful approach to a successful digital transformation.Learning Objectives
At Bank of America, we are creating a culture obsessed with delivering an extraordinary client experience. Our clients are at the heart of everything we do. Our client-centric approach is based on fully engaging with our clients, to best understand their wants and needs. We are building a culture obsessed with client care by:
Presentation Description
In recent times there has been a seemingly regular cadence of news stories on how big, successful and capable companies have failed their customers, and had to pay a price for it. No company is immune to occasional failures, and having great processes and controls isn't everything. According to a CEB research study1, companies that truly distinguish themselves in their reputation for Quality ..’ create a culture in which employees “live” quality in all their actions—where they are passionate about quality as a personal value rather than simply obeying an edict from on high.’
As self-evident as this may be, it is one of the most challenging ideals to accomplish. Learn how FedEx, a fortune 100 global enterprise with over 400,000 employees, has built a culture that supports Quality, empowers continuous improvement , fuels innovation, and empowers employees to always take values-based, customer-centric decisions.
Key Takeaways:
In office settings, work is often hidden in system tasks and emails. This is especially true in financial services and insurance industries where your experts are knowledge workers and tasks vary from one to the next. When you scan the work area and see everyone diligently working at their computers, it’s easy to accept that everyone is busy as they say. So, do you need that extra headcount?
In this workshop we will teach you how to cascade your strategic plan down throughout your organization making it real, relevant, and actionable for your team. Learn techniques from Hoshin Kanri, Lean, and Balanced Scorecard that help you communicate, get buy in, and make your plan visual. After this workshop you will have confidence that your strategy will yield breakthrough results in 2019.
This is an exclusive event for VPs & Director-Level executives at the business unit level with a dedicated role in Operational Excellence at organizations with over 1000+ employees and $1BN+ in revenue. It is operated under Chatham House Rules.
To request an invitation to Directors of Operational Excellence Private Forum, please email btoes19@proqis.com
Your application will be reviewed by The Board of the Business Transformation & Operational Excellence World Summit.
Invitations are non-transferable, and places are strictly limited.
If you have a business with a viable market, you either have competition or you have competition coming. Unless everyone in your organization…everyone! …is aware of how they contribute to getting and keeping business you have cracks in the foundation of your competitive advantage. This talk will introduce you to focused, simple strategies and methods to create an awareness among every single person in your organization of what they can influence and/or recommend to continuously improve your competitive advantage.
KEY EXPECTED TAKEAWAYS:
It is easy to say, "Yes, we have implemented elements of Lean!" or "Yes, our caregivers are empowered to make the processes better ". However, it still comes up in nearly every employee engagement survey that the lowest scoring question consistently remains "Do you feel connected to the overall strategy and vision of the Hospital and do you feel empowered to impact it?".
This gap between high-level strategic/organizational goals and daily departmental goals can usually be traced back to a lack of a true daily management system, lack of passion or understanding around departmental goals, and/or direct tie from the departments goals to strategic/organizational goals. This session will give you a case study/road map of how a group of hospitals in Southern California focused on removing this gap with a true top-down, bottom-up approach to employee empowerment and overall ecosystem connectivity that begins to answer the question that has challenged every healthcare leader, which is, "How do I build and effective, engaged, and empowered culture?"
RPA is one of many levers for improving processes and operational performance. Yet, it often lives its own life in large organizations: from the organizational set-up and resources to identifying and capturing opportunities for process optimization. Substantial value can be created from integrating RPA into end-to-end process management; and leveraging it fully to enhance customer experience and improve efficiency.
Takeaways:
Leading organizations like Vodafone, ABB, and Merck are tackling the transformation journey differently than other companies and are achieving remarkable results. Whether it is achieving 92% perfect PO rate, increasing no-touch orders by 25%, or virtually eliminating duplicate invoices, leading organizations are attacking operational friction with new levels of success. Come learn how these organizations' apply a process-first approach combined with the Celonis products to create intelligent operations. Lastly, catch a live demo of just-released capabilities from Celonis' Intelligent Business Cloud, powered by patented Process Mining Technology and machine learning.
Take Aways from the session:
What can operational excellence look like within an internal law department at your organization? Attend this session to get a deeper understanding of the past, present and potential future for innovative law departments. You will learn:
Developed strategy may be thorough- yet business results often fall short. Strategy to Execution (STE) uses growth accelerators to bridge sound strategy and focused execution.
The Harvard Business Review published an article 12/30/2015, Only 8% of Leaders are Good at Both Strategy and Execution, detailing the results based off of a 2013 survey of 700 executives who were asked two questions: 1) How many excelled at strategy and 2) How many excelled at execution. Not surprising, the results showed only 8% stated they were very effective at both with 16% stating they were very effective at either strategy or execution. While companies are seeking out strategies to create competitive advantage, they are overlooking a fundamental vehicle to seize it… the execution of developed strategy.
Key Takeaways:
No industry is safe from disruption, especially as digital businesses rewrite customer expectations. Today, customers have come to expect products to be delivered in two days, and instant feedback and advice thanks to companies like Amazon and Facebook.
Customers are at the heart of Aflac’s business. In his presentation, Virgil Miller, executive vice president and chief operations officer (COO) of Aflac U.S. and president of Aflac Group, will discuss how his team is responding to market changes through their digitalization and innovation efforts, including their new customer-focused strategy called One Digital Aflac.
Virgil will give an overview on Gen-C, which is more digitally capable and looking to be in control of its future. Gen-C expects ease and accessibility, and businesses must adapt according. Virgil will expand on three key CX areas Aflac is focusing on, all of which apply to other companies:
This will segue into how to develop a future-state customer journey that predicts what customers will need seven to ten years down the road. As an example, Virgil will discuss Aflac’s roadmap, highlighting some of their 2017 and 2018 initiatives centered on improving Aflac’s online and mobile customer tools as an example.
Virgil will wrap up his presentation by diving into how Aflac is embracing a culture of innovation. Despite the fact that the insurance industry is notoriously slow to innovate, at Aflac, all workers are challenged to ask questions like “How does this impact the customer?” Aflac recognizes that if they don’t change to accommodate customers, others will. Virgil will outline how to drive an innovative culture in the digital age and deliver a single user-experience.
4-6 bullet points on what attendees can expect from the session:
Learn how to embrace the "growing pains" that come with scaling an organization from start-up phase to over $100million/year in revenue. In your path to scaling, maintain a lean culture with engaged staff and high employee net promoter scores. Ensure your employees feel valued, are working towards a common goal, and are being developed, all while having fun.
Key Takeaways:
As one of America’s largest essential health care systems, Eskenazi Health provides treatment and services to nearly 1 million outpatient visitors every year. Eskenazi Health provides a comprehensive range of primary and specialty care services at a 315-bed hospital, outpatient facilities both on and off the Eskenazi Health downtown campus as well as 10 Eskenazi Health Center sites located throughout Indianapolis. The Eskenazi Health system is home to a Level Itrauma center, verified adult burn center, community mental health center and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health amongst other notable programs.
This case study will provide pertinent examples of Eskenazi Health’s continuous improvement work. Specifically:
Key takeaways:
The future of work with emerging technologies – How Morningstar is growing smart with emerging tech such as Robotic Process Automation, Chatbots, and Machine Learning. Hear how:
While there are many presentations on continuing to grow and enhance process/continuous improvement programs this presentation provides unique insight if you want to understand how to create a tailored program from scratch with no top-down mandate.
Salesforce, a global cloud company, launched a Process Innovation program in 2017. During this session hear from Salesforce’s Process Innovation leader about how the company focuses on Operational Excellence (one of the company's strategic pillars) and has used Lean Six Sigma and continuous improvement approaches to scale, staying agile, and enabling digital transformation.
Key takeaways of the session include:
The speaker for this session, Byron Tatsumi, is a senior director at Salesforce and leads the company wide process innovation program. He has more than 20 years of industry and consulting experience in strategic planning, business process improvement & transformation, business operations, and strategic sourcing. He has a strong background in strategy development and business plan implementation and considerable program, project, and change management experience.
Whether you are just getting started with RPA or have few bots under your belt - explore how you can scale your RPA practice/CoE with LeSS framework
The gap between strategic vision and execution is problematic for many businesses. Furthermore, disruption and need for transformation are no longer singular events in today's businesses. We need to rethink transformation as a continuous process. In this workshop we'll explore the philosophy of Continuous Business Transformation and the DOITS method for strategy execution.
Key takeaways:
What every customer wants (often expressed as “voice of the customer” or VOC) can be boiled down to one simple 6-word phrase. Successful businesses build metrics that are centered around that VOC. We’ll review how they must define their own similar 6-word phrase that ensures their own process capability (often expressed as “voice of the process” or VOP) meets that VOC.
Key takeaways:
Verizon has 10,000+ Network and Technology specialists working in 50+ major locations around the globe delivering cutting edge products/services to global Enterprise customers.
How we implemented a program to create a new network digital platform to unify the user experience, simplify workflows, automate repetitive tasks, enable collaboration, and allow the business to respond to our customers more quickly, accurately, and effectively.
Our goal was to significantly enhance user experience for Network and Technology specialists, thereby increasing efficiency, productivity, and engagement. We set out to accomplish this goal of ‘Delivering 1 Platform' and measure our results with tangible reduction in:
Delivering Digital Transformation benefits by:
Overview: The Transformational Leadership Development Program™ (TLDP) is a leading-edge IBM organization with early-career change agents dedicated to delivering quality results and attracting top talent in the areas of Lean, Agile, and Organizational Change Management. It is highly regarded as an in-house Master's degree program with the mission and commitment to developing the next generation of transformational leaders. Within this workshop you will walk through the driving elements that called for the creation of this program, the benefits to IBM and its external clients, and the future innovation that this program provides.
- TLDP's Founding
- 3E's to Learning | Talent Sourcing
- TLDP Value Add to Internal and External Clients
- Steps to Organic Growth and Acceptance within Multinational, Multi-Segmented Company
- Transformation Towards In-House Master's Degree Program
Is your business being disrupted by external pressures: customer requirements, competitive forces, the digital marketplace, and/or supplier changes? Does your business need to adapt (a.k.a. ”Transform”) to remain competitive or grow? Are you wondering what the buzz word “business transformation” really means and what in involves? And then, how do I get started, who needs to be involved, and how is the transformation journey successfully managed?
Join the workshop to interact with conference colleagues as well as experts that have lead successful business transformations to discuss myths, lessons learned, success stories and core components from their BTOS journey.
Key Takeaways:
3D Thinking™ nurtures the concept of going ‘inside the box’ to tackle your challenges.
3D Thinking™ generates dimensional thinking for product and services development to produce something that has value, did not exist before, or used in a new way.
3D Thinking™ will facilitate a ‘shift’ in how you think, not what you think. The problem is ‘inside the box; not outside of it. Learn new ideas that willhelp create a better value proposition and set a higher price by synthesizing new insights and wisdom.
It will address
Your audience isn’t a monolith, so your products, services, and solutions shouldn’t be either. And with product and brand proliferation the consumer is begging for really innovative solutions to their perceived needs and problems. If you aren’t RE-INNOVATING, chances are you’ve dropped into the “price barrel” along with all the other “me too” products and services.
Conversations with plain talk for smart people will be punctuated with licensed movie and television scenes, ‘out of the box’ problems i.e.
What do you, as a college student, when you acquire a box car loaded with Chef Boyardee spaghetti sauce?
How do you put a sign on a building when the city prohibits it?
How do you offer the most requested incentive requested by used car salesmen, a Rolex Submariner, when Toyota doesn’t have the budget to provide them?
These and other real-world case studies will challenge creative problem- solving skills and reveal ‘inside the box’ solutions that become evident when 3D Thinking inspires greater awareness of overlooked connections between actions and consequences.
Key Takeaways:
Attendees will leave with an enhanced skill that will help find effective
solutions to their most complicated business problems.
Attendees will be shown the 3D Thinking techniques to…
Many companies have sound visions and strategies, and fail to execute where it matters most, at the customer contact point.
Dan Cockerell, former Disney executive and Magic Kingdom Vice-President, will share how Disney translates strategies to concrete expectations and behaviors for their cast members.
Topics Covered:
Culture is like the Weather
The weather is the environment that MotherNature influences and culture is the environment that leaders influence. If you want the best chance for success in your organization, focus on your culture. When your employees feel confident, respected, and valued, great things happen. Dan will talk about how he approached influencing the culture of the Magic Kingdom, and the 12,000 Cast Members that he led.
I Am Inspired, Now What?
Passion, Dedication, Commitment are all powerful words. However, without specificbehaviors and specific actions, they are only words. Dan will share specific tactics and behaviors that he used to lead his team throughout his 26 year Disney career.
Lead Yourself First
Before you can lead your people or your organization, you need to learn how to lead yourself. This is counter-intuitive, but the reality is that in order to compete at the highest levels, you need to feel good, think clearly, and bring the energy that others will respond to. Dan will share his approach on how he prepared himself to effectively lead his Magic Kingdom team.
The Florida Hospital Innovation Lab, aka, "FHIL" is an award winning innovation lab located smack dab in the heart of Florida Hospital Orlando. FHIL is a fully facilitated design thinking space. It was created to be a low barrier, easy access, for all Florida Hospital employees, community stakeholders, and health care companies. We will highlight what the tour will include. It will be an introduction of the innovation space, how design thinking works, and stories and examples of projects that have come through the lab!
The Florida Hospital Innovation Lab, aka, "FHIL" is an award winning innovation lab located smack dab in the heart of Florida Hospital Orlando. FHIL is a fully facilitated design thinking space. It was created to be a low barrier, easy access, for all Florida Hospital employees, community stakeholders, and health care companies.
FHIL opened in 2012 and has run more than 500 design thinking projects, with more than 5,000 health care professionals, students and community members. FHIL also has educated more than 1500 university students on design thinking.
More than 40 healthcare companies have come through FHIL’s design thinking process. Each company engaged in deep empathy experiences where they gathered new insights to better understand to challenges and future needs.
FHIL embodies Florida Hospital's co-creative spirit, and exists to collaboratively solve health care’s biggest challenges. Teams of doctors, nurses, directors, administrators— anyone who has an idea of how to improve the services we provide—work together toward the betterment of patient care.
This collaborative spirit is a hallmark of the care Florida Hospital provides. Bringing different people together from various facets of medicine to work together toward a common goal helps us solve challenges with better efficiency within our organization and with greater benefit to our patients. Collaboration allows us to create today’s best possible health care services, and innovate ways to continually improve them for tomorrow.
We're a group of people who believe everyone is a creative problem solver, therefore we create space for creative problem solvers to thrive.
Takeaways from the Tour
Detailed Agenda:
12.00pm Gather at Loews Portofino front entrance roundabout. Staff members will be present to guide you.
12.15pm Depart from Loews Portofino
Drive from hotel to FHIL approximately 40 minutes
Greeting in Ginsburg lobby
Arrive at FHIL
Tour of the space
Meet the FHIL Team - How we came to be
Intro to FHIL - philosophies, history, process, short videos
Tour of FHIL spaces
Interactive Improvisational activity - demonstrating how teams are built
Showcasing of FHIL offerings
Stories of Effective DT projects - FH Team members share their project
Rapid Prototyping Experience -
Q & A FHIL
3.30pm - Drive back to hotel - approximately 40 minutes
Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour
The Walt Disney World® Resort Business Private & Bespoke Disney Business Tour (Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour)
This is a special private & bespoke presentation & tour that is exclusive to BTOES19. This tour has been recorded by Dan Cockerell, former Disney executive, and Magic Kingdom Vice-President, specifically for BTOES19 delegates.
During this self guided tour, you will learn about the leadership, operational, and innovative approach Disney takes, to create an immersive environment and engage cast members to be their best, resulting in exceptional experiences for their Guests.
Dan will not be accompanying you on the tour, but during your visit you will have the opportunity to email or text Dan, any questions, comments or observations you have. he will be monitoring both live and responding real time. At the end of the day he will compile all questions and observations so that the group can benefit from the shared learnings.
This is very different from the Disney Institute tour. This has been privately arranged by BTOES19 and is being facilitated by the top executive of The Walt Disney World Resort, Magic Kingdom.
The tour is your opportunity to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver, innovative, employee engagement & great customer experience.
Learn how Disney creates a supportive environment for the Cast Members and understanding it's great leadership strategies.
Take a stroll through this turn-of-the-century walkway inside the Magic Kingdom® Theme Park to better understand how they strive to exceed the expectations of our Guests and delivery concepts of exceptional service.
Discover how they use simple tools to engage and empower Cast Members to create lasting customer relationships that drive repeat business and customer loyalty.
This is business focused tour price includes roundtrip transportation from the Loews Portofino Bay Hotel at Universal Orlando™ and a park ticket to enjoy the Magic Kingdom at your leisure after the tour.
Observe key examples from a “living laboratory,” explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience.
You will learn how the park operates, design decisions, leadership principles, what to look for etc.
Please find below itinerary details for the bespoke Disney Presentation & Tour.
Includes Transportation & Magic Kingdom Park Tickets after the tour. Park stays open to half past midnight on Friday’s.
12.00pm Gather at Loews Portofino front entrance roundabout. Staff members will be present to guide you.
12.15pm Depart from Loews Portofino
Magic Kingdom tickets handed out on the coach.
Boxed Lunch served on the coach.
1.00pm Arrive at the Magic Kingdom
The bus arrives at the Magic Kingdom ticket and transportation center
Take the Water Taxi or Monorail to Magic Kingdom (we recommend the Water Taxi to the Magic Kingdom, and the Monorail back, great to experience both)
Tour Begins curated by Dan Cockerell, VP of Magic Kingdom (Heads up the Magic Kingdom) You will receive an email with the App to Download and Tour to Search on your Phone.
5.00pm End of Tour - Guests are free to enjoy the park on their own
5.45pm 1st Return – For those who would like to go back to the hotel from Magic Kindom, Ticket and Transportation Center, you should allow at least 30 minutes to travel from the front of the park to the bus stop.
Those who would like to remain. The park closes at just half past midnight with Happily Ever After, our nighttime fireworks spectacular fireworks will be presented approx at 8.45pm (check timings on the day)
8.30pm 2nd Return - It will be at the Transportation and Ticket Center, you should allow at least 30 minutes to travel from the front of the park to the bus stop.
10.30pm 3rd Return – For those who would like to go back to the hotel - It will be at the Transportation and Ticket Center, you should allow at least 30 minutes to travel from the front of the park to the bus stop.
Attendees that stay after the 3rd return will need to make their own way back.
Dan will host a one hour Q&A session regarding your experience and observations at the Magic Kingdom.
With Dan Cockerell, VP of Magic Kingdom (Heads up the Magic Kingdom) (Retired & Inspired - 2018) - Seasoned Disney Executive of 26 Years.
This is an option for those that wish to return back to the hotel after the tour.
