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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

Date

- December 2021

Where

Orlando
Renaissance Orlando at SeaWorld®

Agenda

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Full-Day Workshops Pre-Summit Workshops & Keynotes Main Summit Main Summit Post-Summit Workshops & Site Tours

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show all BTOES - Leadership & Cultural Transformation BTOES - Business Transformation & Operational Excellence BTOES - Innovation Excellence & Customer Experience Excellence DTIWS - RPA & intelligent Automation DTIWS - Digital Workplace Transformation DTIWS - iBPM (intelligent Business Process Management) DTIWS - Process Mining DTIWS - Enterprise Architecture DTIWS - IT Infrastructure & Cloud Strategies BTOES & DTIWS - Roundtables, Meetups & Networking Private Forums
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Day 1 - Monday | Full-Day Workshops | 13th December 2021

Registration

Ocean Foyer | Registration | Roundtables, Meetups & Networking

Registration & Orientation

Ocean Foyer | Breakfast & Networking

Ocean Foyer | Breakfast & Networking | Roundtables, Meetups & Networking

Breakfast & Networking

Full Day Workshop | Tarpon A | BTOES | Leadership & Cultural Transformation

Human-Centered Leadership and Team Relational Skills: The Journey from Burnout to Emotional Thriving

You will learn how to:

  1. Sharpen the leadership skills of leaders, particularly with regard to interpersonal skills and emotional intelligence/self-awareness required for high performance
  2. Develop and nurture advanced communication skills, which will allow for development of a common language and enhance accountability
  3. Explore the attributes of complex systems in which we work, and practice skills to enhance curiosity, inquiry (rather than debate), and compassion when redesigning complex systems in teams
  4. Learn how to develop a vision that authentically accesses intrinsic motivation in the workforce to create alignment and accelerate compelling change
  5. Learn how to conduct a relationship-centered meeting as a vehicle for creating a culture of excellence and positive emotions
  6. Develop skills to welcome and appreciate different perspectives to enhance innovation and the quality journey
  7. Enhance the culture of safety and the culture of excellence through reinforcement of positive emotion
  8. Create a network of personal relationships within the leadership group which will be an important conduit for getting the organization’s work done
  9. Provide participants with a perspective on caregiver burnout, including contributing factors, consequences and evidence-based solutions focused on positive emotions

 

Experiential skills-based learning in:

  1. Creating cohesive high-functioning teams
  2. Creating psychological safety
  3. Navigating challenging conversations
  4. Providing impactful feedback/feedforward
  5. Creating an environment which connects to the positive emotions of daily work
  6. Using RELATIONS® to recognize emotions and respond constructively

 

Why this course is unique?

This course provides practical tools to help move individuals and teams from burnout toemotional thriving.  There is a plethora of “best practices” to accomplish this journey, however leaders are often puzzled as to how to tackle this work and where to begin. 

This session

Provides a roadmap for addressing this serious healthcare challenge, now affecting up to 60-70% of our healthcare team.  Participants will walk away with solutions/interventions that can be implemented immediately when they return to work.  The experiential learning moves participants from conversations about the topic to practical solutions.

 

Who should attend? 

 All healthcare professionals, healthcare and all corporate and non-healthcare leaders.  Any occupation who has burnout as a significant challenge. 

WWW.HEALTHCAREEXCELLENCE.ORG | 904.834.7408 | INFO@HEALTHCAREEXCELLENCE.ORG

  • Jennifer Krippner
    Chief Experience Officer
  • Dr. William Maples
    President and Chief Executive Officer

Seven simple innovation models that will transform your leadership and business

Full Day Workshop | Palani B | BTOES | Innovation Excellence & Customer Experience Excellence

Seven simple innovation models that will transform your leadership and business

Need to innovate but no title, no budget, or no time. No problem!

Join this interactive session to learn seven simple innovation models that ignite innovation and creative thinking for any size group or team. These models work regardless of where you sit in the organization.

All seven models were creates from real life innovation, problem solving challenge that plague organizations and teams. These original models work without breaking the bank. Through story, theory, and practical application, participants will learn just how easy it is to innovate using these models. Participants will leave with the original Innovate Anywhere Anytime Playbook written by Dr. Karen Tilstra & Andy Tilstra.

You will learn:

 

  • 7 simple & original innovation models that can be implemented tomorrow
  • Effective idea generation rooted in deep empathy
  • Innovating through Rapid-Fire feedback
  • Igniting Innovative thinking when mandates kill creativity
  • Illuminate group knowledge and assumptions that kill innovative thinking
  • Using analogies to build relevant outcomes
  • Unlocking customer story to create human centered results
  • Leading discussions that solve problems and/or embrace opportunities
  • Flexible structures and tools needed to innovate with any sized group
  • And much more!


Why is this course unique or special?

 

The original material covered in this course is the result of helping leaders from both small and large organization innovate. Each model addresses a nagging problem leaders face when trying to create an innovative organization. These 7 models are easily implemented and don’t require a special place, budget or expert.

They have been designed to be used by anyone in the organization regardless of title. Each can easily be implemented in a conference room, board room, team meeting. Most can be completed within an hour. Participants will be given time to practice each model. An easy-to-follow playbook will be provided. Models were created over the last 10 years, answering a need or common innovation problems. These models provide a different approach, giving the skills and tools for anyone to be innovative.

 

Who should attend:

 
Anyone interested in new ways to innovative. Leaders and employees from all levels. People interested in expanding their mindsets, skills, and tools in innovative practice. Anyone who wants to learn more about simple innovation models. Course Structure Theory presented following by practical application and feedback. Group work and discussion.

Certificates:

Certificates of completion will be emailed to participants after they workshop.

  • Dr. Karen Tilstra
    Co- Founder
  • Andy Tilstra
    Chief Information Officer

Excellence & Innovation Acceleration

Full Day Workshop | Palani A | DT&IWS | Innovation Excellence & Customer Experience Excellence

Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organizations

What makes this course special?

The interactive masterclass is led by the creator of the award-winning Excellence & Innovation program. It is a comprehensive guide for leaders and practitioners, loaded with proven methods and backed by a strong track record of results to accelerate innovation, leadership development, strategy execution and value creation in any industry. 

Excellence & Innovation acceleration, culture and business transformation, and operational excellence includes more than 30,000 professionals and 100 clients in energy, oil & gas, power generation, telecommunications, technology, finance, banking, insurance, law, healthcare, transportation, infrastructure, electronics, semiconductors, food, manufacturing, education, government and non-profit organizations in more than 20 countries.

How will you benefit?

Gain the insights and mechanisms necessary to accelerate innovation, leadership development, strategy execution and value creation in any organization, globally.

Pricing

If you register as part of the Complete Access Pass or the Diamond Pass this workshop is included. Alternatively, you can register for this workshop as a standalone product. 

Course Structure / Detailed Agenda

The one-day Excellence & Innovation Acceleration masterclass on Monday, March 23 provides extensive leadership coverage of how to accelerate innovation, leadership development, strategy execution and value creation in any organization. Innovation leaders and practitioners with multi-industry experiences will demonstrate how to identify, prioritize and accelerate value creation and strategy execution initiatives in any business. Attendees will discover how to leverage elements of venture capitalism, crowdsourcing and collaborative leadership to build a global culture of innovation that lasts.

The exclusive, full-day masterclass at BTOES 2021 includes: 

  • A structured and disciplined approach to leadership development, business innovation and growth
  • How to build a culture of excellence and innovation anywhere in the world
  • How to identify or develop innovators and entrepreneurs in your organization 
  • How to select, prioritize and accelerate innovation projects 
  • Review of award-winning Excellence & Innovation mechanisms, methods and projects
  • Interactive exercises demonstrating powerful Excellence & Innovation concepts in action 

Breakfast, lunch and all materials provided.

Who Should Attend?

  • CEOs, COOs CSOs, CIOs, CTOs, CAOs, CMOs, CFOs, CLOs, Chief Excellence Officers
  • Heads of / SVP & VP Global Operations, Global Operational Excellence Leader
  • Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business Excellence, Business Transformation, Innovation Excellence, Innovation Deployment, Value Creation, Productivity, Operational Excellence, Continuous Improvement, Process Excellence, Exponential Technologies, OpEx, Process Engineering, Strategy Execution, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.
  • VPs of Global Operational Excellence, Global Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics, Lean & Six Sigma, Operational Excellence & Productivity, Growth Acceleration, Business Process Management.
  • Business Process Management Champions, BPM Project Leaders. 
  • Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts
  • Directors of Operations, Process Re-Engineering, Productivity, BPM, Lean Six Sigma, Continuous Improvement, Business Reengineering, Performance Excellence, Operational Excellence, Innovation, Business Transformation, Process Analysis, Data Science, Exponential technologies, Manufacturing.

Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organizations  

About the Executive Masterclass Leader

José Pires serves as Excellence & Innovation (E&I) executive leader and advisor for companies ranging from startups to Fortune 50, where he oversees the global identification, prioritization and execution of high value business improvements and innovations for the companies, business partners and customers in multiple markets.

Pires has held Excellence & Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé), energy/water/telecommunications infrastructure (Black & Veatch) and oil & gas/energy (Andeavor-MPC) industries. Throughout his career, Pires developed and refined E&I as an award-winning program to accelerate innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for organizations and global conferences on innovation, operational excellence, leadership development, strategy execution, culture and business transformation, customer engagement, exponential technologies and growth acceleration. 

He is an executive Lean Six Sigma Master Black Belt who holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.


  • José Pires
    CEO, Global Excellence & Innovation

Embracing Transformation, The Road to Successful Change and Agility

Full Day Workshop | Palani B | BTOES | Business Transformation & Operational Excellence

Embracing Transformation, The Road to Successful Change and Agility

With the rate of change in our environment increasing at a substantial pace, organizations must transform and adapt to remain relevant. Despite this fact, very few organizations feel comfortable with their ability to transform successfully, and most transformation projects are deemed unsuccessful.

This workshop will explore these issues in two ways. First, at a transformation initiative level we will look at the key factors impacting the probability of success for any singular change effort. Second, at a broader organizational level, we will examine the characteristics that facilitate an ability to continually sense and respond to the external environment effectively, also known as organizational agility.

 

You will learn how to

 

  • Understand and evolution of business change and related managementtechniques
  • Articulate the importance of advanced change capabilities in today’senvironment
  • Diagnose key issues in your past or current transformation efforts
  • Facilitate a path to success for current or future transformation efforts
  • Describe the content and components of organizational agility
  • Appreciate the key adjustments required to improve company agility

 

Hands-On Experience Includes:

  • Diagnosis of current and past transformation experiences to understand foundational issues and opportunities
  • Developing a readiness plan for future transition opportunities
  • Examining the key traits of organizations noted for their ability to change High level exploration of your company’s inherent fluidity and capability

 

Who Should Attend

  • practitioners of organizational transformation
  • executives who sponsor and support transformation efforts in their organization
  • individuals responsible for the leadership and guidance of change within their company
  • executives interested in evolving the architecture and capabilities of their organization to facilitate change and innovation

  • Patti Phillips

DAY 2 - Tuesday | Pre-Summit Workshops & Keynotes | 14th December 2021

Registration

Registration | Oceans Foyer | BTOES & DT&IWS | Roundtables, Meetups & Networking

Workshop Registration

Foyer & Coral Ballroom | Breakfast & Networking

Refreshments | Oceans Foyer | BTOES & DT&IWS | Roundtables, Meetups & Networking

Breakfast & Networking

Oceans Ballroom | BTOES & DT&IWS Exhibit Hall & Poster Presentations Set-Up

Exhibition & Poster Set-up | Ocean Ballroom | Roundtables, Meetups & Networking

Exhibitors, Sponsors and Poster Presenters Set-up Time

Sponsors, exhibitors and poster presenters primary set-up time for booths and associated supporting materials.

Break into Workshops

Workshop A | Palani A | BTOES | Business Transformation & Operational Excellence

Announced shortly

Workshop B | Palani B | DT&IWS | Digital Workplace Transformation

Announced shortly

Workshop C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

3DThinking™. Going ‘inside the box’ to Manage Innovation and Transformation Shifts
Introduction to 3D Thinking™

As we emerge from the pandemic and get back to 'life'; there are more people than ever looking for support to:

  • get back on their feet financially
  • send their kids back to school,
  • get back to their jobs,
  • start or rebuild their businesses,
  • protect or improve their health,
  • improve (or create) relationships affected by isolation and quarantine,
  • get back on track for living (and loving) life.

What does this mean for you? It means that people need you!

Now is the time to help in ALL the ways you are passionate about serving others! NOW is the time to reach out, make connections with your clients and prospects, and help themget back to life in all the ways that are important to them.

Introduction to 3D Thinking

  • Do you need to discover new solutions?
  • Do you need to overcome challenges?
  • Could you benefit from new, improved, innovativethinking skills?
  • Would you like proven processes and systems thatstimulate better ideas in less time?
  • Do you need better tools to discover new opportunities (while using existing resources) and the ability to annihilate the competition, deliver new products andservices, take charge of your future, all while saving timeand money?

3D Thinking can help. Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you're IBM or Coca-You and Cola can afford to wait.

But, such companies are notable exceptions in the game of the competition. For most businesses, real success comes from their efforts and from timing—their ability to be there first, instead of feeding off others' ideas.

  • James Feldman
    The Bright Idea Guy

Workshop D | Tarpon A | BTOES | Leadership & Cultural Transformation

The Recipe for Sustainable Organizational Productivity

For decades organizations have struggled with creating a culture of sustainable productivity. How do you tie strategy, vision, mission, goals, metrics, and employees all together to create a culture that thrives? Most organizations have put all their eggs in one of these baskets, however, the answer lies in the integration of them all. Our ultimate goal should be to create something sustainable, long after we leave. It has to be woven into the fabric of the organization. It requires a “cultural” transformation. So, let’s talk about the RECIPE for success and how each ingredient integrates with the others to form a well-baked highly productive sustainable organization.

Servant Leadership

The first ingredient is usually assumed and taken for granted but is essential to a healthy organization. I call it “Servant” Leadership. Servant leadership is a leadership philosophy in which the main goal of the leader is to serve. This is different from traditional leadership where the leader's main focus is the thriving of their company or organizations. Organizations that embrace servant leadership operate with the client, customer and employees need in mind. They recognize that serving its  “constituents ” develops loyalty and trust that ultimately creates positive vibes and an environment of success. 

Vision

Every employee must have a clear understanding of where the organization is headed. Without a Vision, the people perish. Establish a clear, precise vision that is the “north star”.  I often ask organizations if your 5-year vision was across the room and you walked into it, what would it look or feel like? Develop a vision without regard to any restraints. What would you like the organization to ultimately look like 5 years from now?

Mission

Most organizations have mission statements. However, they cover a full-page and often most employees do not know what it is. The mission statement is the call to action. It tells the organization what it is committed to doing. For instance, “Using our portfolio of brands to differentiate our content, services, and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.” – Walt Disney.  The mission statement is the most critical piece of information that each employee should be given. I encourage organizations to put it on the back of their business cards, open each meeting with the mission statement and include it in email signatures.

SWOT Analysis

The one area where many organizations fail is in understanding its Strengths, Weaknesses, Opportunities, and Threats.  Organizations need to do an open and honest assessment of what’s working and what needs improvement. Success is when organizations leverage their strengths, address weaknesses, seize the opportunities and mitigate any threats.

Strategic Priorities

Based on the assessment of the results of the organization, the vision, and mission of the organizations, strategic priorities should reflect the top areas that need to be addressed. Usually 5 to 6 strategic priorities that enable the organization to achieve its mission. These priorities provide the marching orders for all departments to collaborate but also serves as a check and balance on where budget and resources should be applied.

Performance Management Scorecards

Measuring success is key! I often tell organizations, if you want to lose weight, you have to be willing to get on a scale. Organizations have to be willingly measuring their performance based on data. Balanced Scorecards of Key Performance Indicators tell you if what you are doing is working. It also highlights areas of concern and allows organizations to quickly take action.

High-Performance Teams

Lastly, the most important component of any organization is its people. Many organizations take for granted the need to engage employees. Statistics show that organizations thrive when employees are engaged. Also, employees who are engaged perform better. So how do we engage employees and get them committed to the vision, mission, and strategic priorities of the organization? I recommend High-Performance Teams. The common definition of a high-performance team is a group of people who share a common vision, goals, metrics and who challenge and hold each other accountable to drive results. They have a  clear vision of where they are headed and what they want to accomplish.

I encourage organizations to build teams throughout the organization that works on goals that tie to the strategic priorities. At Palm Beach County we have created “Stat” Cross-Department and Cross-Functional teams that use data to analyze process, review metrics and propose solutions. Teams are using the principles of Lean Six Sigma to reduce waste, make processes lean and to drive a culture of continuous process improvement. Best practices for developing these teams include ensuring cross-discipline representation, using data to define problems and solutions, leaving titles at the door and relentless follow-up and accountability.

So there you have the recipe: Servant Leadership, Vision, Mission, SWOT Analysis,  Strategic Priorities, Performance Scorecards, and High-Performance Teams. It is the integration of these ingredients that will drive sustainable and lastly productivity and a culture of continuous process improvement.  

  • Dr. Keith Clinkscales
    Director Strategic Planning & Performance Management

Foyer & Coral Ballroom | Morning Coffee Break & Networking

Refreshments & Networking | Foyer & Coral Ballroom | Roundtables, Meetups & Networking

Morning Coffee Break & Networking

Break into Workshops

Workshop E | Palani A | BTOES | Business Transformation & Operational Excellence

The Wheel of Sustainability – Engaging and empowering teams to ensure their solutions live on

We spend so much time trying to solve problems in our business. Why is it that after investing countless hours, effort, energy, and resources, the problems we think we have solved come back again and again? Wouldn’t it be nice if there was a way to keep problems from resurfacing?

The Wheel of Sustainability will help you ensure your solutions live on. In this workshop, you will learn how to engage and empower your teams to utilize all components of the Wheel and sustain their solutions. With case studies and exercises, you will have the opportunity to utilize the Wheel and help your organization win.

What attendees can expect from the session:

  • Understand all components of the Wheel of Sustainability
  • Identify real-life applications of all components that you can take back with you
  • Case studies and stories of teams who used the Wheel of Sustainability
  • Techniques to engage and empower teams to effectively utilize the Wheel of Sustainability
  • The one key question to ask yourself and your teams to drive sustainability
  • Simple and fun facilitation techniques

  • Adam Lawrence
    Managing Partner

Workshop F | Palani B | DT&IWS | Digital Workplace Transformation

Targeting Value through Business Transformations

  • Philip Payne
    NA Managing Partner, IBM Services

Workshop G | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

Announced shortly

Workshop H | Tarpon A | BTOES | Leadership & Cultural Transformation

Announced shortly

Coral Ballroom | Luncheon & Networking

Break into Workshops

Workshop I | Palani A | BTOES | Business Transformation & Operational Excellence

Aligning an Organization Post Merger and Acquisition

Mergers and acquisitions occur for any number of reasons.  From the process, there is a value that is expected to be realized.  The goal is to get there sooner rather than later. Often competing visions, values, emotions, etc. (a.k.a. fundamental conflicts) set the journey on a course of its own versus the course that captures the intended value and synergies in the timeline desired.   

In this workshop, we will review the key elements that should be in the post-M&A alignment roadmap, and then we will quickly get into covering methods to bring fundamental conflicts to the surface and address them in productive ways.   Participants will have active roles in exercising these methods as members of the acquiring company, the acquired company, and another surprise entity that helps make things just a little more challenging.

KEY EXPECTED TAKEAWAYS:

  • Creating a post-M&A alignment roadmap, what you need to have
  • Three exercises that will uncover fundamental conflicts so that they can be addressed
  • Ways to address the fundamental conflicts encountered
  • Lessons learned when using a roadmap to guide the journey
  • How to know you are in a good place relative to aligning the organizations during the M&A process

  • Steve Waszak
    VP Operational Excellence

Workshop J | Palani B | DT&IWS | Process Mining

Announced shortly

Workshop K | Nomeus | BTOES | Leadership & Cultural Transformation

Leader as Coach – A Lean Approach to Creating a Coaching Culture

If we were to sit and talk about your biggest challenges, I would expect to hear that the demands on your time are at an all-time high.  From back-to-back meetings to pressing deadlines, you are being stretched in a million directions. It’s clear that most organizations expect leaders, and their teams, to respond quickly to changes in a volatile competitive environment and to be “always on,” agile, and collaborative. Add to the fact, your teams yearn for professional development and growth.

In this day in age, how do leaders wear all these “hats” at the same time? What type of development do employees really want? According to Gallup’s research, it’s clear that employees want coaching and on-going development from their leader. In this workshop, we will explore the paradigm that a leader’s primary goal is to develop their people. And by applying coaching as a leadership style, you can create the right environment for your team to develop professionally and deliver sustainable results.

What attendees can expect from the session:

  • Understand what elements are required to create a coaching culture
  • Recognize that engaging employees is critical in developing sustainable results
  • Develop an approach to apply coaching as a leadership style
  • Learn how to facilitate a brief coaching conversation

  • Anthony Brunshtein
    Senior Business Consultant

Workshop L | Tarpon A | DT&IWS | Digital Workplace Transformation

Announced shortly

Coral Foyer | Afternoon Coffee Break & Networking

Refreshments & Networking | Foyer & Coral Ballroom | Roundtables, Meetups & Networking

Afternoon Coffee Break & Networking

Break into Workshops

Workshop M | Palani A | BTOES | Business Transformation & Operational Excellence

Announced shortly

  • Jagan Ramaswami
    Sr. General Manager - Head of Shared Services

Workshop N | Palani B | DT&IWS | Leadership & Cultural Transformation

Cutting Through the Noise How can you use AI Solutions to Drive Excellence now?

Announced shortly

Workshop O | Nomeus | DT&IWS | Process Mining

Process Mining, Mapping and Automation: Deliver process excellence for a digitally transformed world

As most mature continuous improvement programs will attest, deploying manual process mapping methodologies can be time-consuming activities that are prone to gross inaccuracies due to stakeholders’ and subject matter experts’ subjectivity, partiality, limited scope, or poor visibility within a given process.

Process mining is an emerging technology and discipline that seeks to correct these critical flaws in traditional process mapping by using computational algorithms that can quickly and objectively reengineer process models solely from event logs without using any other a priori information.

These process models can be further enriched with attribute data to enable advanced data exploratory and mapped to your overall process landscape. Furthermore, process mapping creates the foundation to build an end-to-end automation strategy for cross-application, human-centric workflows with a low-code approach. Combining Process Mining and Workflow Automation results in high user adoption and quick, consistent ROI delivery.

Key Takeaways:

  • Understand the core concepts of process mining: discovery, conformance, and enhancement
  • Map and publish processes throughout your organization
  • Automate human-centric workflows with a low-code approach.
  • How to leverage process mining and workflow automation in an integrated approach

Workshop P | Tarpon A | DT&IWS | Enterprise Architecture

Announced shortly

Main Stage Keynote: Mayo Clinic

Keynote | Ocean 9 Theatre | BTOES & DT&IWS | General Session - Main Stage

Supply Chain Risk Management
Mitigate Resource Gaps When a Crisis Arises
  • Examine how its business continuity and catastrophe planning has enabledpreparedness for the current pandemic
  • Discuss how supply chain incident command centers play a pivotal role inenterprise response
  • Project critical supply needs based upon surge plan modeling andadvanced data analytics

  • Erich Heneke
    Director of Business Integrity and Continuity

Main Stage Keynote: Donald Kuk

Keynote | Ocean 9 Theatre | BTOES & DT&IWS | General Session - Main Stage

Transforming Your World Through Intelligent Automation Enterprise Transformation
A Senior Executive Survival Guide for A Post-CV World

A Whole New World Courtesy Of Coronavirus. Let us dare to dream together of a new post CV-19 world.

  • We commit to create a more loving, compassionate world
  • We resolve to make the workplace a safer environment
  • We will use advanced intelligent automation to improve our operational efficiency
  • Our methods include:
  • Simultaneous Process, Automation, Technology, and Virtualization Changeout
  • Robotic Process Automation
  • Intelligent Document Processing
  • Speech Synthesis
  • Machine Vision
  • Radio Frequency Business Process Management
  • Intelligent Integrated Process, Automation, Technology, Data and RegulatoryArchitectures
  • Advanced Patient, Client, and Customer Behavioral Analysis

  • Donald Kuk
    President & CEO

Main Summit Starts for Full Access Pass Ticket Holders

Welcome Gala Reception - Open To All Passes (except Community Pass)

DAY 3 - Wednesday | Main Summit | 15th December 2021

Registration

Registration | Ocean Foyer | BTOES & DT&IWS | Roundtables, Meetups & Networking

Registration and orientation

Ocean Ballroom I Breakfast & Networking I Meet our Sponsors & Exhibitors I View Poster Presentations

Breakfast | Ocean Ballroom | BTOES & DT&IWS | Roundtables, Meetups & Networking

Refreshments and Networking

Join us for a power breakfast and commence that networking!

Ocean Ballroom I BTOES Meetings Hub & Expo Open

Ocean Ballroom | CEO of BTOES Opening Remarks

Keynote | Coral Ballroom | Proqis | General Session - Main Stage

Announced shortly

  • Vijay Bajaj
    Founder and CEO

Ocean Ballroom | Chairperson's Welcome & Introduction to Keynote

Keynote | Coral Ballroom | Excellence & Innovation | General Session - Main Stage

Announced shortly

  • José Pires
    CEO, Global Excellence & Innovation

Main Stage Keynote | U.S. Dept. of Veteran's Affairs

Keynote | Coral Ballroom | General Session - Main Stage

Announced shortly

  • Jennifer Ford
    Director of Product Effectiveness

Main Stage Keynote: Google

Keynote | Coral Ballroom | General Session - Main Stage

Announced shortly

  • Travis Hahler
    Global Change and Culture Lead

Oceans Ballroom I Refreshment Break

Main Stage Keynote: U.S. Department of the Air Force

Keynote | Coral Ballroom | USAF | General Session - Main Stage

Cultural Transformation to Build an Improvement and Innovation Ecosystem

The Air Force is building an ecosystem of improvement and innovation, which necessitates a bit of culture change. The Air Force is embarking on a cultural transformation to inspire Airmen to think differently, veering from a culture of inherent compliance that accepts no questions, to an
improvement and innovative culture that is data focused and outcome/performance driven.

To build the ecosystem that improves the organization from the inside out we focused on Airmen development, Airmen innovation, and process management/modeling.

  • Brou Gautier
    Chief, USAF Improvement and Innovation Division

Ocean Ballroom I Refreshment Break

Ocean Ballroom I Book-Signings

Ocean Ballroom | Book Signings | Roundtables, Meetups & Networking

Get Your Signed Copies From The Authors

Break into Summit Streams: 30 Minute How-To- Straight to the Core Presentations

Track A | Tarpon A | BTOES | Leadership & Cultural Transformation

From Defense to Offense – Practical Strategies for the New Reality of Leadership

Experts agree that most businesses today are facing comparable trends, which if not addressed, will negatively impact future performance and competitiveness.  According to Forbes and HBR’s recent “2020 State of Leaders” reports, how  your leaders handle these challenges will determine your organizations future growth and profitability. What are these trends and challenges?

  • Managing a multigenerational and multicultural workforce
  • Educating and Engaging Employees on Critical Metrics
  • Structuring Communication to Avoid Wasteful Time in Meetings
  • Driving a culture of  engagement and collective  accountability linked directly to both people and  metrics performance.

In this highly interactive session, we will provide practical and business-focused processes that foster employee engagement and accountability. Prepare your organization for the future while taking it to the next level today.  This session provides leaders with simple and realistic implementation techniques that create and drive sustainable improvement in the areas of communicationproductivityemployee satisfaction, and bottom-line business results.

  • Shane Yount
    President

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Launching a KPI-driven diversity, equity, and inclusion (DE&I) function at the enterprise level while infusing its principles in organizational culture

Coming soon.

  • Brian J. Fitzpatrick
    Head - Diversity, Equity, & Inclusion

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

Is Design Thinking Healthcare’s New Super Power?
How one of America's Largest Hospital Systems Learned the Truth.

  • Dr. Karen Tilstra
    Co- Founder
  • Andy Tilstra
    Chief Information Officer

Track D | Walu | DTIWS | RPA & intelligent Automation

Announced shortly

Track E | Palani B | DTIWS | Digital Workplace Transformation

Announced shortly

  • Alan Hester
    President

Track F | Veitail | DTIWS | iBPM (intelligent Business Process Management)

Digital Twin and Next Generation Enterprise

NGE is not just about  tech (A.I/M.L, Blockchain,Metaverse ,etc.) but experiences born in a new world, and that will differ from traditional business models driven by Gen-Z

We must either adapt or perish.

Enterprises need to adopt a platform model of continuously creating new value or extending value and be able to expand rapidly and at the same time protect consumer privacy.

Digital Twin is a living and breathing model of an Enterprise that connects the business model to the Business operating model using a combination of Data  Process intelligence and A.I  to help understand the situational awareness and take actions in a timely fashion to create more value to its customers.

  • Rameshwar Balanagu
    Head of Digital Automation | Enterprise Architecture

Track G | Zander | DTIWS | Process Mining

Announced shortly

Ocean Ballroom | Luncheon and Networking

Networking Luncheon | Oceans Boardroom | Roundtables, Meetups & Networking

Networking Lunch Break

Network and 'break bread' with your fellow participants, speakers, sponsors and exhibitors

Simply select the table you wish to join over lunch for a free-flowing and open discussion, as well as outstanding F&B. Then why not check out the exhibits.

Main Stage Keynote | IBM

Keynote | Coral Boardroom | General Session - Main Stage

Digital Reinvention and the Cognitive Enterprise
  • The future belongs to designers, who master the art and science of engineering for empathy.  
  • Those who make digitalization more human will win and thrive. 
  • How to humanize technology with Design + Cognitive Science + A.I 

 

  • Dr. Saul J. Berman
    Chief Strategist & VP of Digital Strategy, IBM

The Global Heads of Operational Excellence Private Forum

Private Forum | OPAH Boardroom | BTOES | Private Forums

Global Leaders of Operational Excellence Private Forum

Chatham House rules apply for this senior gathering of Global Heads. Hosted by a Senior Leader from a Sponsor Partner.

Break into Summit Streams: 30 Minute How-To- Straight to the Core Presentations

Track A | Palani A | BTOES | Leadership & Cultural Transformation

Value Creation in Merger & Acquisition Integration
  • Integration planning - what's left after closing
  • Prioritizing what matters post-integration
  • Where value is created post-integration
  • Key points for post-acquisition integration

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Sustainable Business Transformation

Description

Business Agility can only be achieved through long lasting Business Transformation. No doubt, Sustainability is a critical pillar but what other Organizational Change Management elements are key to achieving and sustaining Operational Excellence? Delane Consulting in partnership with Verizon will present a case study of applying the Lean Business Agility framework in Telecommunications

Agenda

Theo Bell – President 

  • Who are we?
  • Starting with the “WHY”
  • Principles of Organization Change Management (Engagement, Transparency, Measurement, Continuous Improvement)

Fady Zachary – VP

  • What is LBA?
  • Description of the 4x4 model

Nina McCloskey – Verizon Portfolio Manager 

  • Verizon case study
  • Portfolio Management
  • Benefit Realization

  • Theo Bell
    President, CEO
  • Fady Zachary
    Partner & Vice President of Consulting Services

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

High Touch Customer Business Solution for the modern, mobile era.

In a world of chatbots, RPA and IoT, it can be easy to lose focus on the human to human customer connection. Businesses need to ensure they are re-engineered to provide the most delightful, high touch business experience for their customers in this modern, mobile era.

The proliferation of the mobile phone has had a significant impact on how, where and when we connect. While there is an app for everything, how do you keep your clients connected and using your app to deliver next-level customer care and service excellence?

Are you prepared to:

  • Provide a seamless customer experience while leveraging your brand
  • Stay connected to your clients in today’s always-on environment 
  • Provide persistence through account transition
  • Integrate with your backend systems

  • Lisa Kaplan
    VP of Relationship Development

Track D | Walu | DTIWS | RPA & intelligent Automation

Announced shortly

Track E | Palani B | DTIWS | Digital Workplace Transformation

Announced shortly

Track F | Veitail | DTIWS | iBPM (intelligent Business Process Management)

Building a “Middle-Out” Lean Six Sigma Community of Practice and Certification Program to Deliver Longevity, Sustainability and Business Impact

The Intel Lean Six Sigma (LSS) training and certification program has existed for over 15 years, which has consistently delivered at least $100M+ in finance-approved ROI annually, certified over 2500 Intel employees, and has directly enabled the completion of 5000+ significant process and operational excellence continuous improvement projects across the enterprise.

Unlike others, the deployment is not a traditional “top-down” mandated push deployment nor a “bottoms-up” grassroots effort, but rather a “middle-out” program. The continued business results, program longevity, and high demand validates that the “middle-out” approach is a sustainable, flexible, and customer-oriented LSS deployment model.

Join the session to hear the key learnings on:  

  • Cultivating a front-line employee volunteer army
  • Establishing strong middle-senior level management partnership
  • Deploying Change and Stakeholder Management Strategies to gain enterprise status and recognition from senior executives
  • Tips on how to maximize program ROI and customer satisfaction

  • Steven Remsen
    Lean Six Sigma Black Belt Enterprise Process Excellence (PEx)

Track G | Zander | DTIWS | Process Mining

Announced shortly

Ocean Ballroom I Refreshment Break

Break into Summit Streams: 30 Minute How-To- Straight to the Core Presentations

Track A | Tarpon A | BTOES | Leadership & Cultural Transformation

Announced shortly

  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Enabling Business Transformation amidst Conflicting Organizational Mindsets

Coming soon.

  • Matt Aguilar
    Director, Project Management Office

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

Announced shortly

Track D | Walu | DTIWS | RPA & intelligent Automation

Announced shortly

Track E | Palani B | DTIWS | Digital Workplace Transformation

Announced shortly

Track F | Veitail | DTIWS | iBPM (intelligent Business Process Management)

Announced shortly - Slot Reserved

Track G | Zander | DTIWS | Process Mining

Announced shortly

Ocean Ballroom I Refreshment Break

Main Stage Keynote Panel | Industry Leaders Discuss Key Challenges & Opportunities

Keynote Panel | Coral Ballroom | General Session - Main Stage

Driving Sustainability into your Digital Transformation Programs

Many established brands continue to erode confidence with consumers due to recalls, environmental carelessness, fraud and human rights violations that undermine their credibility. Consumer awareness and regulatory requirements mean ethical sourcing and transparency are more important than ever to digital transformation programs. Enterprises today need to make ESG and sustainability goals an integral part of their global transformation. In a world where climate change should make sustainability top of mind, organizations must operationalize efforts to ensure their products are made in an ethical and environmentally friendly manner while establishing strict production standards.

Until today the efforts to ensure that our supply chains are sustainable has been left largely at the discretion of operations, procurement, and supply chain divisions, which are often isolated from the fallout of unsavory practices surfacing and negatively impacting brands and consumer choice. This session will bring together brand and sustainaiblity leaders with leaders in global supply chain management to discuss what’s needed to ensure you’re driving corporate sustainaiblity objectives in tandem with digital transformation programs.

 Session discussion topics:

  • Introduce corporate ESG and sustainability and its criticality to brand growth
  • Share leading practices on how to identify sustainaiblity goals for your facilities, products/services, and supply chains
  • Discuss operating model considerations for organizations to better integrate marketing and sustainaiblity teams with supply chain, procurement, logistics, and other teams to create better “branded” supply chains that drive revenue
  • Discuss technology innovations in sustainaiblity and how it can increase the value of your digital transformation programs (e.g. blockchain, AI/ML, NFC tags, QR coding, GPS, drones, temperature/air quality monitoring, and more)

Ocean Ballroom I Refreshment Break

Break into Summit Streams: 30 Minute How-To- Straight to the Core Presentations

Track A | Tarpon A | BTOES | Leadership & Cultural Transformation

“There is Beauty in Breaking: The Post-Pandemic Life/Work Integration”

 

Dr. Chris Wilkie will discuss navigating post-pandemic life/work integration. He will address some of the common themes our workforce experienced during the COVID-pandemic, the impact on individual self, and the importance of a healthy post-pandemic mindset. This workshop targets the individual and speaks to the evolution from “work/life balance” to post-pandemic “life/work integration”.  Attendees will be exposed to seven simple life upgrades that can transform the way they experience and enjoy life.

Takeaways:

  • Understanding of the pandemic impacts on our employees on an individual level
  • Post-pandemic, how the concept of “work/life balance” has evolved to “life/work integration”
  • The importance of gratitude post-pandemic in the workplace
  • Limitations of happiness through money and status
  • Seven simple life upgrades to transform the enjoyment of life

  • Dr. Chris Wilkie
    Chief Operating Officer

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Announced shortly

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

From Customer Experience to Customer Excellence the New Frontier

With millions of dollars are being invested every year in Customer Experience teams and initiatives, why are customer satisfaction rates still so low? New automation technologies, new means of touching customers and big-data analysis, all promise great things but rarely deliver as expected.

So how do you drive up satisfaction rates, ensure that technology delivers true value, and that your touchpoints deliver those moments of delight. During this presentation Mark McGregor will highlight

  • Three Pitfalls to Avoid in Customer Experience.
  • Why Excellence not Experience Will define Your Organizations Success.
  • How Smarter Application of Technology Delivers Greater Returns
  • A Framework for moving from Experience to Excellence.

  • Mark McGregor
    Author, Performance & Business Coach

Track D | Walu | DTIWS | RPA & intelligent Automation

Announced shortly

  • Rajeev Jain
    Vice President and Head of Finance Global Operations

Track E | Walu | DTIWS | Digital Workplace Transformation

Announced shortly

  • Shane Yount
    President

Track F | Veitail | DTIWS | iBPM (intelligent Business Process Management)

Scrum@Scale: The Organizational Operating System That Drives Operational Excellence
  • An introduction to the collective impact of Scrum and the inception of Scrum@Scale’s ‘scale-free’ architecture 
  • Dive into key patterns that Dr. Jeff Sutherland has deemed essential for improving business results 
  • Recognize the value in making the entirety of your organization Agile 
  • Learn how to get started with Scrum@Scale in your organization

  • Dr. Jeff Sutherland
    Inventor and co-creator of Scrum, creator of Scrum@Scale

Track G | Zander | DTIWS | Process Mining

Announced shortly

  • Andrae Kirkland
    Sr. Program Manager - Platform Health Operations

30 Minute Topic Specific Roundtable Sessions

Ocean Ballroom | General Session | Roundtables, Meetups & Networking

Interactive Roundtable Discussion Sessions

Join an interactive roundtable table discussion on a topic of interest, led by members of the speaking panel. With 40 to choose from, its your opportunity to focus in on specific outcomes or zoom out for discussions around tackling bigger picture challenges.

ZOOM OUT

  • Will intelligent automation kill off happy accidents... Is it always such a bad thing to make decisions intuitively?
  • Managing (or Weathering) Global Trends - How can we meaningfully prepare for unknowns?
  • How is the US/CHINA trade war affecting strategy and what can we do to build resilience? 

FOCUS IN

  • Managing changes in technology skillset demands
  • Programmatic improvement of emotional awareness in Leadership
  • Automating transformation governance

 

The Round Table topics with numbers will be listed below:

Coral Ballroom | Awards Rehearsal

Coral Ballroom | Gala Awards Reception

Awards Gala Reception | General Session - Main Stage

Awards Gala Reception

DRESS CODE

Formal Evening Wear  (Men: Suits, Women: Evening Dresses) 

The Awards Gala Drink Reception starts at 6.30pm until 7.30pm in the Venetian Ballroom, at which point the Award Ceremony will start in the same ballroom and should conclude by 8.30pm. Food service will be during the ceremony.

The band will be playing until 9.30pm and we encourage all to hit the dance floor and show off your moves. 

Booking of 4+ and 10+ will automatically be allocated reserved seating together. 

  • José Pires
    CEO, Global Excellence & Innovation

Coral Ballroom | Business Transformation & Operational Excellence Awards Ceremony

Awards Ceremony | General Session - Main Stage

Awards Ceremony

BUSINESS TRANSFORMATION & OPERATIONAL EXCELLENCE INDUSTRY AWARDS

Celebrating Outstanding Organizational Achievements   

DRESS CODE

Formal Evening Wear  (Men: Suits, Women: Evening Dresses) 

The shortlist of finalists from the project award categories selected by the independent judging panel, for the 2021 Business Transformation & Operational will appear here once announced.

Excellence Industry Awards program. Finalists, listed by category, will appear here:

Award categories:

  • Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture.
  • Best Achievement in Operational Excellence to deliver Business Transformation
  • Best Achievement in Operational Excellence to deliver Digital Transformation
  • Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project
  • Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence
  • Best Achievement in Process Automation (RPA, Intelligent Automation, Digital Process Automation, Machine Learning, Cognitive Learning, Blockchain etc)
  • Best Achievement in Data Analytics enabling Operational Excellence
  • Best Achievement in an Enterprise Architecture program
  • Best Achievement in a Process Mining program
  • Best Achievement in a Business Process Management Program
  • Best Achievement in an IT Infrastructure & Cloud Program
  • Most Outstanding Digital Transformation Workplace Program

The Platinum Award

The Platinum Award cannot be entered for. The winner will be selected by the judges from best entry across the project categories. 

  • The Platinum Award for Best Project at the Digital Transformation & Operational Excellence Awards.

 

| General Session - Main Stage

Members of the Award Panel - Announcing an Award

Awards After Party

Night Summit

DAY 4 - Thursday | Main Summit | 16th December 2020

Registration

Registration | Ocean Foyer | BTOES & DT&IWS | Roundtables, Meetups & Networking

Registration and orientation

Ocean Ballroom I Breakfast & Networking I Meet our Sponsors & Exhibitors I View Poster Presentations

Breakfast | Ocean Ballroom | BTOES & DT&IWS | Roundtables, Meetups & Networking

Refreshments and Networking

Ocean Ballroom I BTOES Hub Expo Open

Coral Ballroom | Chairperson's Recap, Welcome & Introduction to Keynote

Main Stage Keynote | AON

Keynote | Coral Ballroom | General Session - Main Stage

Workforce of the Future, (Aon's Journey in Smart Working)

Coming soon

  • Steven Goldenberg
    EVP, Global Strategy Officer - Aon Business Services

Oceans Ballroom | Refreshment Break

Technology Test Drive Demonstrations

Ocean Ballroom | Technology Demos | Roundtables, Meetups & Networking

Technology Test Drive Demonstrations

Technology-based showcases in the leading technology domain like AI, Big data, IoT, Blockchain for Operational Excellence

Collect a signature from 3 Technology Test Drive Demo's & enter the draw for a Star Prize

All attendees start by choosing 1 of 5 simultaneous presentations, taking place every 10 minutes throughout the session. Choose any one of the companies listed below, who will be delivering ‘high-octane’ demo's on the very latest technology and solutions. At the end of the 1st presentation, you will be guided to the 2nd presentation, and so on. Explore some of the latest tech from industry-leading solution providers in the Exhibit Hall. See what each product and solution can do to help your organization along on your Operational Excellence journey.

Technology Presentations From:

Signavio

Signavio is the next generation of Business Process Management (BPM) trusted by over 1,250 companies worldwide. Signavio Business Transformation Suite is a modern solution designed to leverage the interfaces, devices, and working practices of today with the future of your business in mind. The suite consists of three distinct products, Process Manager, Workflow Accelerator, and Process Intelligence, in addition to the Collaboration Hub, which integrates with each product and creates a single source of truth. Managing processes, automating workflows, and analyzing process-related data has never been easier.

Come by the Signavio booth during the Technology Test Drive to see how we can help you with all of your Business Transformation needs!

SoftwareAG

To compete in today’s hyper-connected world, enterprises need a digital strategy that delivers continuous innovation and drives ongoing transformation. Software AG can help. We offer the industry’s best-fit business transformation software—a single platform that combines two market-leading products, ARIS and Alfabet. With the platform, organizations gain a complete set of collaborative business and IT design and planning capabilities.

ARIS helps enterprises design, analyze, share and improve processes as well as map customer journeys to optimize the customer experience. Companies also use ARIS to manage risks and compliance with regulations. Alfabet helps enterprises plan and invest wisely in their enterprise architectures, reducing transformational risks by understanding when, where, how and why to make changes in the IT portfolio.

Both ARIS and Alfabet are available in the cloud, so you can subscribe and quickly see the benefits. Free trial at www.softwareag.cloud

BPM-D

BPM-D® is an innovative and reliable business partner that enables organizations to increase performance and productivity through cross-functional business and information technology initiatives – fast and at low risk. We are THE experts in establishing and applying the Discipline of Business Process Management (BPM-Discipline) providing significant value through systematic strategy execution in a digital world. The business was established based on the years of experience of its co-founders in delivering components of this vision: strategy; governance; process improvement; modeling & repositories; next generation automation and change enablement to organizations, both for large and small organizations.

Drop by the BPM-D booth during the Technology Test Drive to see how we can help you!

myInvenio

myInvenio is a visionary leader in process mining that discovers, analyzes and improves business processes. myInvenio combines process mining with Digital Twin of an Organization (DTO) to enable businesses to visualize their real-time, end-to-end process streamline in order to implement changes relevant to the current market and guarantee added value.

Businesses who use the myInvenio solution obtain deep levels of insights into business process behavior, successfully measure expected ROI before change implementation, monitor process compliance, and define and test what-if scenarios to arrive at the best process improvement strategy.

Visit the myInvenio booth during the Technology Test Drive to see how myInvenio can accelerate your Digital Transformation journey

Blueprint Software Systems

Blueprint is a leading provider of digital process design and management solutions to Fortune 1000 organizations. Today, global leaders from every industry use Blueprint to identify, design and manage high-value automations with speed and precision in order to scale the scope and impact of their RPA initiatives.

From comprehensive analytics and AI-assisted modeling to change management and integrations with the leading Process Discovery and RPA vendors, our award-winning business solution provides the end-to-end visibility and control you need to simplify and accelerate the path to a scalable, enterprise-wide RPA model that drives continued business growth.

For more information, visit www.blueprintsys.com


Coral Ballroom | Awards Winners Panel Showcase

Awards Winners | Coral Ballroom | Panel Session | General Session - Main Stage

Award Winners Panel Showcase

Each of our award winners will deliver their top 3 Golden "How-to" Tips and take questions from the delegation.

  • José Pires
    CEO, Global Excellence & Innovation

Ocean Ballroom | Refreshment Break

Main Stage Keynote Panel | The Estée Lauder Companies Inc.

Keynote | Coral Ballroom | Leadership & Cultural Transformation

Analytics in the Consumer Service space…

coming soon

  • Anurag Avlash
    Executive Director - Consumer Care Analytics and Insights

Break into Summit Streams: 30 Minute How-To- Straight to the Core Presentations

Track A | Tarpon A | BTOES | Leadership & Cultural Transformation

Announced shortly

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Announced shortly

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

Has the Pandemic Transformed Transformation?
  • As a result of the pandemic, there’s more than enough urgency to go around—and plenty of new competitive factors to address on the fly
  • 40% is the Transformation value that comes from growth initiatives, yet Transformation too often refers only to minor or isolated initiatives.  Real Transformation positions growth as a north star to drive comprehensive change and produce results that can be measured
  • Only 30 percent of transformations succeed, but those that do can offer important lessons on how to overhaul a business model, improve financial performance, and strengthen organizational health and culture
  • How to shape and execute the all-in transformations that revitalize organizations and reset them for future growth and resilience

  • Aditi Sinha
    Global Head, Consumer Source Data Acquisition

Track D | Walu | DTIWS | RPA & intelligent Automation

Announced shortly

Track E | Palani B | DTIWS | Digital Workplace Transformation

Announced shortly

  • Cliff Tironi
    EVP - Client Success & Strategic Sales

Track H | Veitail | DTIWS | Enterprise Architecture

Announced shortly

Track I | Zander | DTIWS | IT Infrastructure & Cloud Strategies

Announced shortly

Ocean Ballroom | Lunch Break

Coral Ballroom Main Stage | Chairman Announcement I Prizes & Awards

| General Session - Main Stage

Poster, App & Attendee Winners Announced and Prizes Handed Out

2020 PRIZES DETAILED BELOW, 2021 LIST TO FOLLOW SHORTLY

PRIZES

Poster Presentation Winner (First, Second & Third Place) 
Apple iPad Wi-Fi MR7F2LL/A 9.7" iOS Tablet, A10 Fusion
Amazon Fire HD10 Tablet widescreen 10.1" 1080p full HD display worth $149.99
Echo Show 8 - HD 8" smart display with Alexa worth $129.99
Event App - The top 3 scoring attendees on the Leaderboard win valuable Leaderboard Prizes
First Prize: One free FULL ACCESS PASS (Worth $2950) to BTOES 2020 & a Amazon Fire HD10 Tablet widescreen 10.1" 1080p full HD display worth $149.99
2nd: Prize: Amazon Fire HD10 Tablet widescreen 10.1" 1080p full HD display worth $149.99
3rd Prize: Echo Show 8 - HD 8" smart display with Alexa worth $129.99
Attendee Profile Completion Winners (First, Second & Third Place) 
One Free Full Access Pass for BTOES 2021 worth $2950
Amazon Fire HD10 Tablet widescreen 10.1" 1080p full HD display worth $149.99
Echo Show 8 - HD 8" smart display with Alexa worth $129.99
Tech Demo Card Prize
Echo Show 8 - HD 8" smart display with Alexa worth $129.99
Exhibitor Star Card Prize
Echo Show 8 - HD 8" smart display with Alexa worth $129.99

 

Winners, or their nominated representative MUST be present to collect their prize. If you are not present you will forfeit the prizes. 

PRIZE DETAILS

IPAD 

Experience cutting-edge graphics with this Apple iPad 9.7-inch 32GB tablet.

Take work or play on the road with this 9.7-inch 32GB tablet. A 2048x1536 Retina display delivers highly detailed images and lifelike motion for immersive viewing experiences, and the four-core processor contains over 3.3 billion transistors for blazing-fast speed and the power to perform graphically intensive tasks such as playing games and editing videos. Featuring integrated speakers, this tablet delivers stereo quality sound without external devices. Built-in Wi-Fi offers easy connection to wireless routers and mobile hotspots for high-speed internet access, and the inclusion of an 8-megapixel camera enables high-quality photography and the ability to record videos in 1080p resolution. This Apple iPad tablet also includes a 1.5-megapixel FaceTime HD camera for real-time video calling.

  • Tablet is just 0.29" thin and weighs just 1.03 lbs., so you can take it wherever you go
  • 9.7" Retina display with 2048 x 1536 resolution
  • New 64-bit A10 Fusion chip delivers faster performance for playing games and using the newest apps
  • iOS - advanced mobile operating system
  • Internal storage: 32GB
  • The battery lasts up to 10 hours for web browsing over Wi-Fi, 10 hours for video, and up to 10 hours for music playback
  • It features IEEE 802.11/a/b/g/n/ac for Internet web browsing
  • Camera: 1.2MP (front), 8MP (rear), f2.4 (rear)/f2.2 (front), video recording solution: 1080p
  • Listen to your favorite music or watch TV and movies with clear audio through built-in stereo speakers
  • Enjoy revolutionary data transfer speeds with a Lightning connector, headphone jack that lets you connect your tablet to a sound system
  • Dimensions: 0.29"H x 6.6"W x 9.4"D
  • 1-year manufacturer limited warranty

AMAZON FIRE HD10 TABLET

Amazon Fire HD10 Tablet has the largest display in 1080p full HD; now 30% faster thanks to the powerful 2.0 GHz octa-core processor and 2 GB of RAM 
The fast quad-core processor consists of two high-performance 1.5 GHz cores and two 1.2 GHz cores running simultaneously for optimal load balancing and power efficiency, ensuring quick app launch times, smooth games and videos, and great overall performance. Fire HD 10 features a widescreen 1280 x 800 high definition display with over a million pixels (149 ppi) for a bright, vivid picture. Enjoy a great viewing experience with wide viewing angles, less glare, blacker blacks and more brightness thanks to a fully laminated IPS (in-plane switching) LCD display. Don't be tethered to an outlet - with long hours of mixed-use battery life, Fire HD 10 gives you the flexibility to go wherever the day takes you.
  1. Beautiful widescreen 10.1" 1080p full HD display; 32 GB of internal storage (add up to 512 GB with microSD)
  2. Now 30% faster thanks to the 2.0 GHz octa-core processor and 2 GB of RAM
  3. Power when you need it - Don't be tethered to an outlet - Up to 12 hours of mixed-use battery life, Fire HD 10 gives you the flexibility to go wherever the day takes you.
  4. The largest display with over a million pixels (149 ppi/1280 x 800) on the thinnest tablet yet, lighter and almost 2x more durable than the latest iPad Air
  5. 2 MP front and rear-facing cameras with 720p HD video recording
  6. Stands up to everyday life - Amazon engineers Fire tablets to hold up against everyday life. As measured in tumble tests, Fire HD 10 is almost 2x more durable than iPad Air 2.
  7. Enjoy millions of movies, TV episodes, games, apps, eBooks, and songs. Stream or download thousands of videos from Prime Video, Netflix, STARZ, and SHOWTIME.
  8. Meet Alexa - Alexa connects you to the information, entertainment, and people who matter most—with just your voice.
  9. With award-winning Amazon FreeTime, parents can create child profiles to limit screen time, set educational goals, and manage content with easy-to-use parental controls.
  10. Dimensions: 10.3” x 6.3” x 0.4” (262 x 159 x 9.8 mm)
  11. Weight: 17.8 oz (504 g)
  12. CPU & RAM: Octa-core 2.0 GHz with 2 GB of RAM
  13. Charge time: Fully charges in approximately 4 hours using the USB-C cable and 9W power adapter included in the box. Approximately 3 hours with 15W power adapter and Type C to C cable (adapter and cable sold separately).
  14. Wi-Fi connectivity: Dual-band Wi-Fi. Supports public and private Wi-Fi networks or hotspots that use the dual-band 802.11a, 802.11b, 802.11g, 802.11n or 802.11ac standard with support for WEP, WPA, and WPA2 security using password authentication; does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.
  15. Audio: Dolby Atmos, dual stereo speakers, built-in microphone

ECHO SHOW 8 - HD 8" SMART DISPLAY WITH ALEXA 

Introducing Echo Show 8 - HD 8" smart display with Alexa - Charcoal
Echo Show 8 connects to Alexa to give you rich stereo sound with vivid visuals on an 8" HD screen. See on-screen lyrics with Amazon Music. Set alarms and timers. Display your favorite photos. Check weather and traffic as you head out. Catch up on news highlights and movie trailers. Make hands-free video calls to the Alexa app or another Echo with a screen. Use Announcements to send voice messages to every room with a supported Echo device, or use Drop In as a two-way intercom between rooms. Manage compatible smart home devices on the simple interactive display or use your voice. You can control lights and switches, set thermostats, or view security cameras. You can also enable Alexa Guard to get Smart Alerts if your Echo device detects the sound of smoke alarms, carbon monoxide alarms, or glass breaking.
  1. Alexa can show you more - With an 8" HD touch-screen and stereo sound, Alexa can help manage your day at a glance.
  2. Connect with video calling and messaging - Call friends and family who have the Alexa app or an Echo device with a screen
  3. Control your smart home - Voice control compatible devices or manage them on the easy-to-use display. Ask Alexa to show you security cameras, control lights, and adjust thermostats.
  4. Connect with video calling and messaging - Call friends and family who have the Alexa app or an Echo device with a screen. Make announcements to other devices in your home.
  5. Make it yours - Show off your albums from Amazon Photos. Customize your home screen. Create morning routines to start your day.
  6. Made to fit your life - Cook along to step-by-step recipes. Easily update to-do lists and calendars. Glance at weather and traffic on your way out.
  7. Designed to protect your privacy - Electronically disconnect the microphones and camera with one press of a button. Slide the built-in shutter to cover the camera.
  8. Size: 7.9”x 5.4”x 3.9” (200mm x 135mm x 99mm)
  9. Weight: 36.6 oz (1037 grams) Actual size and weight may vary by manufacturing process.
  10. Camera: 1MP camera with built-in shutter
  11. Wi-Fi connectivity: Dual-band Wi-Fi supports 802.11a/b/g/n/ac Wi-Fi networks. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.
  12. Audio: 2.0” (52 mm) neodymium speakers with passive bass radiator
  13. Processor: MediaTek MT 8163
  14. Setup Technology: Amazon Wi-Fi simple setup enables customers to connect smart devices to their Wi-Fi network in a few easy steps. Wi-Fi simple setup is another way Alexa is always getting smarter.
  15. Included in the box: Echo Show 8, power adapter (30W)/cable (4.9 ft.) and quick start guide.

Break into Summit Streams: 30 Minute How-To- Straight to the Core Presentations

Track A | Tarpon A | BTOES | Leadership & Cultural Transformation

Driving people change through empathetic leadership in the COVID-19 era

Coming soon

  • Alan Morales
    Vice President Head of Transformative Change for Future of Work

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Leveraging predictive analytics (AI, ML) to drive improvements in Credit and Free Cash Flow at Sysco during the Pandemic

Coming soon

  • Sandeep Arora
    Corporate Officer / Vice President

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

Meeting a Customer Need and Being First in an Industry

Coming soon

  • Bart May
    Senior Director, Software Engineering, Build API Core Services

Track D | Walu | DTIWS | RPA & intelligent Automation

Announced shortly

Track E | Palani B | DTIWS | Digital Workplace Transformation

Announced shortly

  • Hao Dinh
    Director Global Digital Industrial Operations

Track H | Veitail | DTIWS | Enterprise Architecture

Announced shortly

Track I | Zander | DTIWS | IT Infrastructure & Cloud Strategies

Announced shortly

Ocean Ballroom | Refreshment Break

VPs Operational Excellence Private Forum

Private Forum | OPAH Boardroom | BTOES | Private Forums

VPs of Operational Excellence Private Forum

Chatham House rules apply for this senior gathering of Global Heads. Hosted by a Senior Leader from a Sponsor Partner.

Break into Summit Streams: 30 Minute How-To- Straight to the Core Presentations

Track A | Tarpon A | BTOES | Leadership & Cultural Transformation

Announced shortly

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Announced shortly

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

How Innovation and the Energy Economy is the New Future

Coming soon

  • Cody Bateman
    Chief Executive Officer

Track D | Walu | DTIWS | RPA & intelligent Automation

Announced shortly

Track E | Palani B | DTIWS | Digital Workplace Transformation

Closing the Gap between Digitalization & Operational Excellence

Digital Transformation of Kloeckner & Co. : Klöckner is a traditional Steel trading company (more than 120 years old- now public and shares are traded at SDAX) and runs business in 13 countries in Europe and AMERCIAS with 160 branches, about 6,8 Billion € Revenue and more than 8000 employees. The steel market is under pressure with low margins in a fractured market, depending to the health of the economy. In 2014 Kloeckner decided to transform the business and operations. The CEO posted the target of 60% digital sales until 2022. Starting with zero we have now reached 30% digital sales and transformed major parts of our value chain into digital and more efficient processes. Major points and take always:  

  • Describe the digital journey with the different phases, including mistakes, traps and challenges
  • Present use cases
  • talk about the culture and organizational change
  • the success factors of our journey
  • Outlook: New business models via digitalization (Kloeckners XOM platform)

  • Marcus Gropp
    Managing Director & Head of Digital Transformation

Track H | Veitail | DTIWS | Enterprise Architecture

Announced shortly

Track I | Zander | DTIWS | IT Infrastructure & Cloud Strategies

Announced shortly

Ocean Ballroom | Refreshment Break

Break into Summit Streams: 30 Minute How-To- Straight to the Core Presentations

Track A | Tarpon A | BTOES | Leadership & Cultural Transformation

Announced shortly

Track B | Palani A | BTOES | Business Transformation & Operational Excellence

Announced shortly

Track C | Nomeus | BTOES | Innovation Excellence & Customer Experience Excellence

Announced shortly

  • Brian Kedzior
    Former Sr. Director, Organizational Development and Change Management

Track D | Walu | DTIWS | RPA & intelligent Automation

Announced shortly

Track E | Palani B | DTIWS | Digital Workplace Transformation

Business Transformation – Setting a Foundation in the 1st 100 Days

Business transformation is hard. Most initiatives fail not because of lack of effort, the wrong tactics or poor execution but because the environment for successful change is not created at the beginning.

From securing the right executive sponsorship and building a leadership steering committee to conducting a targeted “listening tour” to get a lay-of-the-land as well as drafting (and constantly iterating) the transformation roadmap, the first 100 days of a transformation is critical setting a foundation for your program’s success.

When you look in the rearview mirror at all the progress you’ve made, you’ll be glad that you chose to “go slow to go fast” by taking the right approach at the start. Key takeaways that attendees can gain from this session include:

  • The importance of gaining the right sponsorship, forming a steering committee and activating abroad coalition to effect program governance and champion change.
  • Approaches to establish a forward-looking and aspirational “True North” for the organizationthat will be the beacon and “why” of your transformation.
  • The imperative to translate your vision, mission and strategy into an executable program ofprojects.
  • How to support the transformation with a communications cadence and a change managementmethodology that works.

  • Chris McCann
    Managing Director of Pricing and Production

Track H | Veitail | DTIWS | Enterprise Architecture

Announced shortly

Track I | Zander | DTIWS | IT Infrastructure & Cloud Strategies

Announced shortly

Main Stage Keynote | Microsoft

Keynote | Coral Ballroom | General Session - Main Stage

Creating a Movement

Like all great movements in history, successful transformation relies on a sense of purpose, empowered change agents and the voice of leaders to start the movement and create a ripple effect, one person at a time.  

Creating a movement and doing things differently can be initially uncomfortable. Throw in a pandemic and a global, almost overnight, shift to remote working, and matters can become even more challenging. How can you continue to drive progress, delivering the change required whilst operating at a distance from your leadership and operational teams? 

Nicola Hodson, Microsoft’s VP Change Governance and Landing will offer insights on: 

·         The integral role of a shared sense of purpose in achieving commonality and business success 

·         Using your organisation’s culture to drive a movement 

·         The importance of amending behaviour by tiny steps to reach the tipping point in transformation 

·         How a cascade of actions can ultimately lead to real and impactful culture change 

·         What you need to do to challenge yourself out of your comfort zone  

·         Tips and tools to maintaining your movement’s momentum  

Like all great movements in history, successful transformation relies on a sense of purpose, empowered change agents and the voice of leaders to start the movement and create a ripple effect, one person at a time.  

 

Creating a movement and doing things differently can be initially uncomfortable. Throw in a pandemic and a global, almost overnight, shift to remote working, and matters can become even more challenging. How can you continue to drive progress, delivering the change required whilst operating at a distance from your leadership and operational teams? 

 

Nicola Hodson, Microsoft’s VP Change Governance and Landing will offer insights on: 

 

·         The integral role of a shared sense of purpose in achieving commonality and business success 

 

·         Using your organisation’s culture to drive a movement 

 

·         The importance of amending behaviour by tiny steps to reach the tipping point in transformation 

 

·         How a cascade of actions can ultimately lead to real and impactful culture change 

 

·         What you need to do to challenge yourself out of your comfort zone  

 

·         Tips and tools to maintaining your movement’s momentum  

  • Nicola Hodson
    Vice President of Change Management and Transformation for the Microsoft Customer and Partner Solutions (MCAPS)

Ocean Ballroom | Chairperson's Final Conclusion

Main Stage | BTOES 2020 Key Takeaways | General Session - Main Stage

Overview

  • José Pires
    CEO, Global Excellence & Innovation

DAY 5 - Friday | Post-Summit Workshops & Site Tours | 17th December 2021

Ocean Foyer | Registration, Breakfast & Networking

Break into Workshops

Ocean Foyer | Refreshment Break

Keynote Presentation

Keynote: Florida Hospital Innovation Lab (FHIL)

Meet Lobby | Florida Hospital Innovation Lab Site Tour

Meet Lobby | Site Visit Announced Shortly

Additional information

The Global State of Operational Excellence: Critical Challenges & Future Trends.
130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence.