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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

BTOES Speakers

Below you can see our first batch of featured speakers.  You can expect to see over 80+ progressive thought-leaders from the companies that are creating the future.  

William "Brou" Gautier

Director Spark Tank and Enterprise Performance Management

More about William

Xiaochen Zhang

Global Head - Innovation

More about Xiaochen

Cynthia Long

Change Leader Continuous Improvement

More about Cynthia

Ana Flavia Cavagnoli

Head of Business Transformation

More about Ana

Anish Sharan

Head of Digital Transformation

More about Anish

Mir Ali

Head of Digital Engineering

More about Mir

Ian Phillips

LM Fellow & Chief Data Architect

More about Ian

Kamal Mohanty

Director of Product, Digital Transformation

More about Kamal

Howard Tiersky

CEO and Wall Street Journal Bestselling Author

More about Howard

Subir Chowdhury

50 Most Influential Management Thinkers in the World. Honorary member of the World Innovation Foundation

More about Subir

Thomas Bertels

Founder and President

More about Thomas

Michael Dove

Vice President Enterprise Process Excellence and Quality

More about Michael

José Pires

CEO, Global Excellence & Innovation

More about José

Prasanna Palakonda

Senior Enterprise Architecture Leader - Digital Business Transformation Leader & Enterprise Strategy Leader

More about Prasanna

Stan Howell

Vice President - Strategy & Business Excellence

More about Stan

Paul Moretti

Vice President Enterprise Transformation & Chapter Lead

More about Paul

Subir Chowdhury

50 Most Influential Management Thinkers in the World. Honorary member of the World Innovation Foundation

More about Subir

Brad Morrow

Principal Process Excellence Champion and Lead LEAN 6 Sigma Trainer

More about Brad

Rachel Lockner

Senior Vice President Operational Excellence

More about Rachel

Niloofer Darbary

Strategy and Business Transformation Leader

More about Niloofer

Fahrurazi Bin Baharum

Head Organization Improvement, Senior Lean Six Sigma Master Black Belt

More about Fahrurazi

Thomas Ball

Architect Lead

More about Thomas

Patrick Tam

Vice President of Corporate Operational Excellence

More about Patrick

Kevin Inman

Senior Director SRE DevOPS

More about Kevin

Erin Neumann

VP, Operations Excellence

More about Erin

Isabella Manning

Head of Organisational Change Management

More about Isabella

Jordan Thurston

SVP, Global Head of Regulatory Profile Management & Performance Analytics

More about Jordan

Todd VanHouten

Senior Director of Strategy & Innovation

More about Todd

Ken Fredman

VP, Head of Editorial, Design and Publishing

More about Ken

Robert Cartia

VP- Business Process

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Monika Mangla

Managing Director

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Dr. Marlene Kolodziej

Senior Vice President, Service Delivery RICOH Digital Services

More about Dr.

Anoop Kumar

Vice President & Head - Business Excellence

More about Anoop

Matthew Marino

VP Digital Capabilities

More about Matthew

Mike Vierow

General Manager, Transformation

More about Mike

Ricardo Estok

Global Operations Transformation

More about Ricardo

Ashish Chopra

Chief Information Officer

More about Ashish

Marnie Morgan

Sr. Director Enterprise Operations, Service Delivery RICOH Digital Services

More about Marnie

Emily Bosh

Senior Program Manager

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Tami Beheler

Sr Director End-to-End Process Excellence

More about Tami

Chet Harter

Vice President

More about Chet

Lincoln Kirsten

Senior Director

More about Lincoln

William "Brou" Gautier

Director Spark Tank and Enterprise Performance Management, United States Air Force

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

Brou Gautier serves as the Director of Continuous Process Improvement and Innovation (CPI2) and lead strategist for USAF Operational Excellence supporting the Deputy Undersecretary of the Air Force, Management and Deputy Chief Management Officer. In this capacity, MAJCOM/NAF commanders, CIOs, CTOs, Senior Executive Service members and government leaders rely on his counsel and leadership on lean policy and business strategies. 

Mr. Gautier is a Master Black Belt and private sector business owner with extensive experience in government and public sectors as both a leader and on-the-ground change agent. He developed tactics, techniques and procedures to improve command effectiveness, readiness & efficiency across a spectrum ranging from maximizing contract ROI and authoring enterprise IT architecture analysis to developing PMO governance support, business cases and root cause mitigation strategies for complex problems. He has presented leader and organization business transformation and deployment strategies for IQPC’s PEX LSS Summit, Shingo International, and multiple DoD CPI Symposia.

Mr. Gautier received a B.Sc. from the US Air Force Academy, a Master of Air Mobility degree from the Air Force Institute of Technology, and an MBA from Auburn University. 

Xiaochen Zhang

Global Head - Innovation, Amazon

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 12:00 - 12:30 pm

Biography

Xiaochen is a Global Head of Innovation & Go-To-Market with AWS. In this role, he leads a team of both technical and operational staff in shaping AWS emerging technology and Web 3.0 related innovation offerings in the areas of digital assets, central bank digital currency, green finance and regulatory and supervisory technologies in supporting public sector financial institutions to achieve their missions in monetary policy, financial stability, economic growth, climate change and sustainable development.

Cynthia Long

Change Leader Continuous Improvement, Intuit

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

Cynthia Long is an award winning Continuous Improvement Leader and Strategist.  Over the last 20 years, her passion for Lean Six Sigma has led her to create, innovate, and be a Revolutionary Leader for Continuous Improvement.  She is based in San Diego.

As a leader in technology, Cynthia is driven to mentor other women so that they can find magnificent opportunities for awesome careers in tech.

Her expertise includes, being a Revolutionary Leader for Continuous Improvement, Business Transformation Strategist,  Lean Six Sigma Master Black Belt, Public Speaker and a dedicated  Philanthropist and Mentor to women in tech.

  Her speaking engagements include:

  • Strategic Conversations- Mentoring and Beyond (Women in Technology)

  • Build to Fit - Paint to Match; Continuous Improvement in an ever changing landscape (ICMI Contact Center Expo 2022)

  • Data; Driving from the Customer Seat (Intuit)

  • Cost of Complexity (Intuit)

  • Surviving Domestic Violence (Compass Center For Women and Families )

Ana Flavia Cavagnoli

Head of Business Transformation, Johnson & Johnson

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 13:55 - 14:25 pm

Biography

Ana has 24 years of experience working for Multinationals in different countries, and currently, she is opening her own consulting company named Ignite Business.

Ana works as a Sr Customer Experience Manager supporting Johnson and Johnson to drive cultural change.

She is recently coaching and mentoring Johnson and Johnson technologies teams to implement CX metrics that matter to the business with a human-centric approach.

Ana has Customer Experience Certification, holds an executive MBA, and is fluent in 3 languages (English, Spanish, and Portuguese.)

Anish Sharan

Head of Digital Transformation, CME Group

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 03:00 - 03:30 am

Biography

Anish Sharan is the Head of Digital Transformation at Pritzker Private Capital where he leads the development of digital capabilities that enhance customer experience, drive operational excellence, and deepen data utilization across PPC’s portfolio of companies. Pritzker Private Capital ("PPC"), a leader in family direct investing, partners with middle-market companies based in North America with leading positions in the manufactured products and services sectors.

He joins Pritzker Private Capital from the Chicago Mercantile Exchange, where he was Director of Transformation and Execution, responsible for driving digitization, technology modernization, and enterprise transformation initiatives. Mr. Sharan brings 20+ years of global leadership experience across digital operations, e-commerce, and technology-focused roles at The Nielsen Company, Leo Burnett Worldwide, Motorola, and Toyota.

Mr. Sharan holds an MBA from the University of Chicago Booth School of Business and is a certified Lean Six Sigma Master Black Belt. He is also an adjunct faculty at the Lakeforest Graduate School of Management.

 

Mir Ali

Head of Digital Engineering, Kraft Heinz

Biography

 

Mir Ali is a seasoned professional with over 22 years of experience in leading technology teams across various industries, including consumer products, restaurants, financial services, travel & and transportation, automotive, and information technology. As a thought leader, Mir has demonstrated the ability to build and motivate organizations towards achieving a shared vision. His career is marked by strategic and technical leadership, along with the successful execution of multi-year transformation initiatives.
In September 2021, Mir joined Kraft Heinz as the Head of Digital Engineering. In this capacity, he collaborates with teams throughout the company to develop innovative digital solutions, enhance customer and consumer experiences across channels, and foster a culture of engineering excellence and innovation.

 

Ian Phillips

LM Fellow & Chief Data Architect, Lockheed Martin

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

 

Ian Phillips is the Chief Data Architect for Lockheed Martin Aeronautics in Fort Worth, TX. Ian is also a LM Fellow and INCOSE ESEP.
Ian first started working with data while developing applications using Public Domain INGRES in the mid-1980s. He first developed the concept of Information Lifecycles while working as the Chief Architect on a major project for NASA in 1998, and he continues to refine the Information Lifecycle concept to this day.

Kamal Mohanty

Director of Product, Digital Transformation, Citi

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 11:15 - 11:45 am

Biography

Kamal Mohanty is Director of Product, Digital Transformation at Citi, New York. 

An Indian American business executive with 20 plus years’ diverse cross functional leadership in building and scaling global digital products. With extensive background in product management, platform ecosystems, and inclusive leadership, Kamal drives change at scale and delivers excellence in value to clients. Successes include digital product leadership, transformation, client experience, building high performing global teams, cross-functional team leadership, general management, diversity, and inclusion. 

Kamal holds a Bachelor's Degree in Electronics engineering from National Institute of Science and Technology India and later completed the Senior Executive Leadership Program at Harvard Business School.

Howard Tiersky

CEO and Wall Street Journal Bestselling Author, FROM, The Digital Transformation Agency

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 02:30 - 03:00 am

Biography

Howard is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.”

Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.”
As an entrepreneur, Howard has launched two successful companies that help large brands transform to thrive in the digital age: FROM, The Digital Transformation Agency and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, Visa, and digital leaders like Facebook, Spotify, and Amazon.
Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world’s leading global consulting firms, where he helped launch their digital practice.
Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine.

Subir Chowdhury

50 Most Influential Management Thinkers in the World. Honorary member of the World Innovation Foundation,

Biography

Subir has worked with many organizations across diverse industries including manufacturing, healthcare, food, and non-profit organizations. His client list includes major global corporations and industrial leaders such as American Axle, Berger Health Systems, Bosch, Caterpillar, Chrysler, Daewoo, Delphi Automotive Systems, Ford, General Motors, Hyundai Motor Company, ITT Industries, Johns Manville, Kaplan Professional, Kia Motors, Leader Dogs for the Blind, Loral Space Systems, Make It Right Foundation, Mark IV Automotive, Procter & Gamble, State of Michigan, Thomson Multimedia, TRW, Volkswagen, Xerox, and more. Under Subir’s leadership, ASI Consulting Group has helped hundreds of clients around the world save billions of dollars in recovered productivity and increased revenues.

Subir is the author of 13 books, including the international bestseller The Power of Six Sigma (Dearborn Trade, 2001), which has sold more than a million copies worldwide and been translated into more than 20 languages. Design for Six Sigma (Kaplan Professional, 2002) was the first book to popularize the “DFSS” concept.

His book, the critically acclaimed The Ice Cream Maker (Doubleday, 2005) introduced LEO® (Listen, Enrich, Optimize), a flexible management strategy that brings the concept of quality to every member of an organization. The book was formally recognized and distributed to every member of the 109th Congress. The LEO process continues to be implemented in many organizations. His most recent book, The Power of LEO (McGraw-Hill, 2011) was an Inc. Magazine bestseller. A follow-up to The Ice Cream Maker, the book shows organizations how the LEO methodology can be integrated into a complete quality management system.

Thomas Bertels

Founder and President, Purpose Works Consulting LLC.

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 08:30 - 10:00 am

Biography

Thomas Bertels is a management consultant and business transformation expert on a mission to make work more productive, valuable, meaningful, and impactful. He has more than 25 years’ experience helping companies across a range of industries, from start-ups to Fortune 500, transform how work gets done. Prior to founding Purpose Works, Thomas was a founding partner at OXYGY/Valeocon Consulting, a global consulting boutique. Earlier in his career, he led the process improvement and design practice at Aon Consulting/Rath&Strong and held various line management positions at ABB. Thomas has written several books and authored numerous articles on process redesign, strategy deployment, change management, organizational learning, metrics, and innovation. His latest book, Fixing Work, will be published in September 2023.

 

Michael Dove

Vice President Enterprise Process Excellence and Quality, PSCU

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 04:00 - 04:30 am

Biography

 

Michael Dove is a member of the PSCU Member Experience organization and leads the Enterprise Process Excellence & Quality team. This team consists of Lean Six Sigma Master Black Belts & the Black Belt Process Engineering team, our Business Transformation Program Managers, Operational Business Intelligence, Operational Governance, Compliance & Quality as well as the Robotic Process Automation Center of Excellence.
PSCU is the nation’s premier payments credit union service organization (CUSO). For more than 40 years, PSCU has partnered with credit unions to help them grow and meet evolving member demands. Leveraging digital technology, PSCU now supports the success of more than 1,500 credit unions, representing more than 5.4 billion transactions annually.
Michael has been at PSCU since 2013, working 23 years with Bank of America prior to that. He is a Certified Six Sigma Master Black Belt, Certified Scrum Master, certified ADKAR Change Manager & International Coaching Federation Associate Certified Coach. After more than four years in the role the enterprise leader for operational excellence at PSCU, Michael and his staff of Master Black Belts & Black Belts have trained over 700+ employees with 200+ of them gaining their certification in Yellow Belt, Lean Specialist or Green Belt, as well as have produced over $>1.2MM of financial value in improvement projects annually.
He is a regular speaker at OPEX Financial Services conferences, including this year’s most upcoming virtual conferences.
He is also very active in PSCU’s Diversity Equity and Inclusion initiative. He is the eastern regional leadership sponsor for PSCU’s Sankofa business resource group, which provides mentoring and access to people of color within the organization. He is also a member of the African American Credit Union coalition.
He received a Bachelor’s degree in Business Management from the University of Phoenix and Master’s degree in Adult Education from the University of South Florida.

José Pires

CEO, Global Excellence & Innovation, Innovation & Excellence

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 11:30 - 12:15 pm

Biography

José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.

Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.

He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.

Prasanna Palakonda

Senior Enterprise Architecture Leader - Digital Business Transformation Leader & Enterprise Strategy Leader, Molina Healthcare

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 04:30 - 05:00 am

Biography

Highly Focused and a Visionary Digital Transformation leader with 23 years of experience and a successful track record in leading Organizations to achieve significant business results in large, global and complex Fortune 500 organizations achieving strategic and tactical goals. An Enterprise Architecture and Strategy Leader with a big picture visionary thinking and providing thought leadership to craft transformation strategies, aligned with Business Vision and Organizational goals. Extensive experience with driving Business, technology and architecture choices by setting up standards for simplification, standardization, innovation and modernization. Proven ability in the areas of Digital Business Transformation, Customer Experience & Growth, Change Enablement, Operational Excellence, Business and IT Alignment Strategy,M&A and Enterprise Business Integrations across various Business and Industry domains such as Banking, Finance, Insurance, Pharmacy, HealthCare, Real Estate, IT Consulting, Government and Retail Industries.

As a Digital Transformations, Enterprise Architecture and Strategy Leader, I have led globally distributed cross functional teams in highly matrixed organizations with people, processes, technologies and cultural barriers in Cloud strategy, Application Rationalization, Modernization, API/Cloud Modernization roadmaps, COE & Enterprise Governance, establish EA practices to achieve desired Organization and Business goals.

Stan Howell

Vice President - Strategy & Business Excellence, Bristol Myers Squibb

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 05:30 - 06:00 am

Biography

Stan Howell, Vice President, Strategy & Business Excellence at Bristol Myers Squibb, holds an excellent track record in strategically leading and transforming organizations to achieve manufacturing excellence. He has expertise in developing strategic deployment plans that enable high-performance workforces to achieve stellar business results while serving customers through right-first-time business processes. With a career that spans across manufacturing, supply chain, strategy realization, program management and operational excellence. Stan is a proven leader in driving bottom-line results and improving KPIs across numerous operation modalities including Small and Large Molecule, Vaccines, Medical Devices and Cell Therapies.

Paul Moretti

Vice President Enterprise Transformation & Chapter Lead, Citizens Bank

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 15:15 - 15:50 pm

Biography

Paul Moretti is an Agile Transformation Executive Leader with expertise in agile solutions, design thinking, and passion for embedding good practices, shifting mindsets, perspectives, and cultural changes. He coached and mentored highly collaborative cross-functional teams and stakeholders in FinTech, Banking, IT, Insurance, Education, and Risk Management industries. He is recognized for sustainability, operationalizing frameworks, developing and managing stakeholders, and innovative leadership across multi-year agile culture transformations. Paul is a solution designer and architect of enterprise agile planning frameworks.

Subir Chowdhury

50 Most Influential Management Thinkers in the World. Honorary member of the World Innovation Foundation,

Biography

Subir has worked with many organizations across diverse industries including manufacturing, healthcare, food, and non-profit organizations. His client list includes major global corporations and industrial leaders such as American Axle, Berger Health Systems, Bosch, Caterpillar, Chrysler, Daewoo, Delphi Automotive Systems, Ford, General Motors, Hyundai Motor Company, ITT Industries, Johns Manville, Kaplan Professional, Kia Motors, Leader Dogs for the Blind, Loral Space Systems, Make It Right Foundation, Mark IV Automotive, Procter & Gamble, State of Michigan, Thomson Multimedia, TRW, Volkswagen, Xerox, and more. Under Subir’s leadership, ASI Consulting Group has helped hundreds of clients around the world save billions of dollars in recovered productivity and increased revenues.

Subir is the author of 13 books, including the international bestseller The Power of Six Sigma (Dearborn Trade, 2001), which has sold more than a million copies worldwide and been translated into more than 20 languages. Design for Six Sigma (Kaplan Professional, 2002) was the first book to popularize the “DFSS” concept.

His book, the critically acclaimed The Ice Cream Maker (Doubleday, 2005) introduced LEO® (Listen, Enrich, Optimize), a flexible management strategy that brings the concept of quality to every member of an organization. The book was formally recognized and distributed to every member of the 109th Congress. The LEO process continues to be implemented in many organizations. His most recent book, The Power of LEO (McGraw-Hill, 2011) was an Inc. Magazine bestseller. A follow-up to The Ice Cream Maker, the book shows organizations how the LEO methodology can be integrated into a complete quality management system.

Brad Morrow

Principal Process Excellence Champion and Lead LEAN 6 Sigma Trainer, Helmerich & Payne

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 08:30 - 10:00 am

Biography

Brad Morrow is a Master Black Belt in Lean Six Sigma. He is a Principal Process Excellence Champion and Lead LEAN 6 Sigma Trainer at the Tulsa Based firm Helmerich & Payne. Brad invented and published the Lean tool TaaG analysis (Trends at a Glance). He is also the creator of the new contemporary art form Ignatian Rogue Art. Beyond this he is a professional magician (who performs under the stage name Zane Black). As a magician he invented the magic genre of Improv Magic. Brad is also a motivational speaker who speaks on topics such as how to turn dreams into reality and he is the creator of the empowerment podcast

Rachel Lockner

Senior Vice President Operational Excellence, dentsu

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

I have been leading operational excellence for over 20 years at financial services, insurance and media companies. I currently lead Operational Excellence for the media in the Americas at dentsu. Since joining, dentsu in November 2021, my team has driven change for our external clients by leading the transformation of our company’s largest external client and redesigning key processes for other global clients. Recently, my focus has been to improve the satisfaction of our largest global clients through leading operational excellence remediation programs. I have designed and implemented core operational excellence foundational trainings and the structure to drive a culture of continuous improvement globally. Prior to joining dentsu, I created and led the process excellence and automation team at Moody’s for shared services. In this role, I introduced and embedded a culture of process excellence in order to drive results that resulted in the reduction of 365 days of cycle 6500 hours of non – value add work within 18 months through process and automation efforts. The Moody’s process excellence program was a finalist for The BTOES Business Transformation and Operational Effectiveness organization award for program with best value creation and innovation.

Niloofer Darbary

Strategy and Business Transformation Leader,

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 08:30 - 10:00 am

Biography

Niloofer is an accomplished leader, with proven expertise driving strategic initiatives at the CXO level, with significant impact for global conglomerates. She has an innate understanding of diverse cultures, working across Asia, Europe, and Americas.

Since joining Fiserv in 2016, she has lead multiple business innovation and transformation initiatives, around go-to-market strategies, improving customer experiences, and cost optimization. Preceding Fiserv, she was the transformation lead at Hewlett Packard involved in the design and execution of mergers & acquisitions, organization transformation and global delivery. She has been a Diversity & Inclusion leader at Fiserv a topic she is passionate about.As an industry-leading expert, Niloofer has been a key speaker at prestigious conferences across Asia, Europe and Americas. She was also a judge for the largest-scale, cross-industry leadership level event Digital Transformation & Operational Excellence Industry Awards in 2021, and was nominated for the "Change Agent" award at the Women in Payments USA Symposium 2022.

She is also a founding member of a global taskforce focused on creating more awareness of a genetic mutation called G6PD Deficiency that affects approximately 400 million individuals from diverse ethnicities.

Fahrurazi Bin Baharum

Head Organization Improvement, Senior Lean Six Sigma Master Black Belt, Petronas

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 17:20 - 17:50 pm

Biography

 

Fahrurazi Baharum has more than 25 years of experience in business process reengineering, process improvement & optimization, and continuous improvement in Manufacturing and Oil & Gas sector. As a Head of Organization Improvement cum Senior Master Black Belt, under the Organization Transformation Unit, Change Management Department, Group Human Resource Management of PETRONAS, Fahrurazi has led Lean Six Sigma Green Belt, Black Belt and Master Black Belt training, and has trained & coached more than 700 Lean Six Sigma Practitioners for the past 16 years. Fahrurazi attained his license and certification in Lean Six Sigma from the American Society for Quality (ASQ) & Six Sigma Academy US. As a passionate continuous improvement practitioner, Fahrurazi has led and facilitated numerous Business Transformation, Process Reengineering, Improvement & Optimization, and Lean Six Sigma initiatives across PETRONAS, with realized audited value creation of more than USD 10 Billion of Cost Savings & Cash Generation and contributed to more than 300,000 of man-hours savings.
Fahrurazi has been invited as the judge at various Innovation Competitions in Malaysia, and guest speaker & panelist at established international and domestic conference related to Manufacturing, Operational & Process Excellence and Continuous Improvement.

 

Thomas Ball

Architect Lead, Starbucks

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 09:15 - 09:45 am

Biography

Thomas Ball spent his early youth growing up among the radar sites and beautiful countryside of rural Germany as an USAF Airman after joining the AF at the earliest age possible. Transitioning through various technical programs, earning his BS in Electronics Systems from Southern Illinois University, Carbondale, and leaving the AF after serving on board a Communications Platform that performed redundant technical services to the US Pentagon and our National Command Authority, Thomas joined EDS, a pioneering technology leader, as Systems Engineer. Leaving EDS with a core group to launch a technology internet startup Thomas was pivotal in creating a foundational and pivotal technology platform that lead to new directions for correlating search and personal preferences in a new and challenging internet ecosystem. After consulting internationally, Thomas joined Starbucks as Infrastructure Architect. While at Starbucks Thomas has moved between the Data Platform, Foundational Infrastructure, and Cloud transformation space. Thomas very much enjoys sharing his foundational technology passion and experiences with others as well as listening to the questions and observations on how technical ecosystems can be more resiliently instantiated to provide higher levels of service and lower costs.

Patrick Tam

Vice President of Corporate Operational Excellence, ServiceNow

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 11:35 - 12:05 pm

Biography

Patrick Tam is the Vice President of Operational Excellence at ServiceNow. In this role, he is responsible for driving enterprise-wide operational performance. Prior to ServiceNow, Patrick held various executive roles at Cisco, including leading Corporate Transformation & Corporate Planning. Patrick is also a professor at San Jose State University, teaching operational excellence management to the next generation of leaders.

Kevin Inman

Senior Director SRE DevOPS, Fannie Mae

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

A seasoned Technology Executive with a proven track record in Silicon Valley, including Apple, eBay PayPal, Cisco, AppDynamics AWS, , I am highly adept at optimizing team performance and building world class organizations at scale.. Passionate about system design and architecture coupled with disruptive technologies to achieve remarkable results. Leveraging my expertise, I have successfully built and elevated world-class engineering teams, organizations and companies. My approach to work involves embracing the cutting edge of technology and assembling a team of exceptionally talented individuals to work smarter and more efficiently.

Erin Neumann

VP, Operations Excellence, United Rentals

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 13:30 - 15:00 pm

Biography

Erin Neumann serves as the Vice President of Operations Excellence at United Rentals, the North American equipment rental leader. In her current role, she supports a branch network of 1,500+ locations through continuous improvement and automation of critical maintenance and logistics processes. Ms. Neumann joined United Rentals as a Director of Operational Excellence in 2017 and led multiple customer service and operations efficiency initiatives across the organization. Prior to joining the Company, Ms. Neumann specialized in Lean Manufacturing and Strategy in the Aerospace & Defense sector. She served both public and private sector clients as a Management consultant at Kearney in Washington, D.C. From 2007 through 2014, she held various roles at the former United Technologies subsidiaries Raytheon Technologies, Pratt & Whitney and Sikorsky Aircraft. Ms. Neumann holds a Master’s in Business Administration from NYU Stern and a Bachelors of Business Administration from Loyola University Maryland.

Isabella Manning

Head of Organisational Change Management, Virgin Australia

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

15 years partnering with organisations and leaders to architect and execute complex organizational change and transformation programs. Spent many years in Mining and Resources as well as Banking and Finance, with the most recent experience in aviation. Background as an Occupational Therapist. Ex Deloitte Consulting.

Jordan Thurston

SVP, Global Head of Regulatory Profile Management & Performance Analytics, Citi

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 15:30 - 17:00 pm

Biography

Dr. Jordan C. Thurston is a 2x TEDx Speaker, self-starter, and thought leader who shies away from the phrase “this is the way it’s always been done” and drives efficiencies in his job and everyday life through process improvement. Jordan has worked across the retail and financial industry, honing his craft of improving processes and organizations globally, bridging the gap between theory and practice.
Jordan currently works as Senior Vice President, Global Head of Regulatory Profile Management & Performance Analytics at Citi where he drives process improvement across his remit. In addition to his corporate role, he is the Founder & CEO of Evolve Like a Dragonfly LLC and The Neopte Foundation, a nonprofit that provides purpose and direction to youth from low-opportunity backgrounds to pursue higher education (university & trade school).
In 2021, Jordan created The Dragonfly Construct, a process improvement methodology that challenges the status quo of how strategy is developed and implemented within a corporation and streamlines efficiencies to derive a new format for strategic management and process improvement.

Todd VanHouten

Senior Director of Strategy & Innovation, Cintas

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 08:45 - 09:15 am

Biography

Todd VanHouten is Senior Director of Strategy & Innovation at Cintas, overseeing Product, Technology, and Operational strategy along with large change initiatives. Todd has always been driven by a passion for innovation and views technology-done-right as the greatest enabler of innovation in our generation.

Ken Fredman

VP, Head of Editorial, Design and Publishing, S&P Global

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

Ken leads the Editorial, Design & Publishing (EDP) team created as part of S&P Global’s merger with IHS Markit. His team supports the creation of essential intelligence content, including articles, reports, presentations, infographics, cartography, videos, podcasts and dashboards on global markets with high-quality and consistent standards. The team uses its scale, with staff members located in 19 U.S. States and 10 countries, to provide 24/5 follow-the-sun operations for sector and regional-specific news, analysis, research, and economic insights.
Ken is a member of S&P Global’s Research Council and heads the firm’s Editorial Council to define style, develop editorial talent, share best practices, drive content innovation, and protect the franchise through governance and standards.
Prior to S&P Global, Ken directed digital marketing strategy for investment management businesses with BNY Mellon and J.P. Morgan.

Robert Cartia

VP- Business Process, ProMach

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 09:15 - 09:45 am

Biography

Rob is the VP- Business Process at ProMach. He is responsible for developing and driving ProMach’s best practice approaches and KPIs for customer service, operational improvements and excellence, and margin growth. Rob’s experience spans 11 industries within 8 companies to include Sony, PepsiCo, Allegheny Technologies Inc., GE, Johnson Controls Intl., Global Container Terminals, and REV Group. In addition, Rob serves as the Chairman of the Board for Parkview Community Federal Credit Union and Committee Member for the Aviation Maintenance Program at Pittsburgh Institute of Aeronautics.

Rob has an MBA from the University of Pittsburgh and is a graduate of MIT’s Advance Certificate in Executive Leadership Program. Rob’s background is in Operations, Engineering, and Operational Excellence. In addition, Rob is a veteran of the United States Air Force. 

Rob has published breakthrough concepts through the American Society for Quality and is currently in the process of publishing his first book.

Monika Mangla

Managing Director, Deloitte

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

Monika is a Managing Director with our Los Angeles practice focusing on driving finance transformation across various global energy clients leveraging digital technologies. She is a consulting boomerang joining Deloitte after spending more than a decade in the OG&C industry. Outside of work, Monika is passionate about volunteering and mentoring, in the area of sustainability, education, and women empowerment, and serves on the board of a Maryland based non-profit. She enjoys spending time with family, especially reading and traveling with her son for soccer in her free time.

Dr. Marlene Kolodziej

Senior Vice President, Service Delivery RICOH Digital Services, Ricoh USA Inc

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

Dr. Marlene Kolodziej was appointed Senior Vice President, Service Delivery at Ricoh USA, Inc. on October 1, 2022. Under her direction, the organization executes on the company’s digital-first approach, providing customers with unmatched value in a variety of areas encompassing Ricoh’s managed, professional, and IT services.
Dr. Kolodziej joined Ricoh in 2019 as Vice President of Centralized Services, quickly impacting the business by building and unifying teams dedicated to service and supplies, device management, ITS support, eDiscovery, technical services, and quality management. She also successfully established a global support model for Ricoh spanning the U.S., Poland, Spain, Uruguay, Malaysia, and South Africa.
A recognized leader in the development and implementation of customer-focused transformative technology and support solutions, Dr. Kolodziej possesses more than three decades of experience encompassing end-user support, personal computing and technology, mobility, infrastructure, network, data center, programming/development, applications, and LEAN/agile transformation. With exposure to the chemical, publishing, finance, data retention and storage, and healthcare industries, she has successfully led global technology and business teams to implement innovative client support solutions that have increased standardization, strengthened organizations, and decreased maintenance costs.

Anoop Kumar

Vice President & Head - Business Excellence, Infosys Limited

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

Anoop is leading transformational changes towards making Infosys a Live Enterprise and driving business excellence in collaboration with senior leaders and cross-functional teams to amplify business outcomes, create sentient organization and enhance business agility. He has diversified experience in agile transformation, strategic quality management, change management, business value articulation, analytics, competency development, and service efficiency improvement by leveraging digital technologies. During his rich career, he has gained extensive experience in implementing quality models/ framework/methodologies e.g., CMMI, Agile, SAFe, DevOps, ITIL, ISO, MBNQA, Six Sigma/Lean to drive continuous improvement in product, process and service quality for internal stakeholders and external clients at global scale. He has been the Assessments Team Member (ATM) in several large scale, high maturity CMMI assessments for over a decade. His thought leadership is manifested through various publications, presentations, panel discussions, patents, blogs, and development of prediction models.

Matthew Marino

VP Digital Capabilities, Prudential

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

 

Matthew Marino currently serves as Vice President and Product Owner with the Customer and Digital Team at Prudential Financial. He has more than 20 years of experience developing and deploying customer centric solutions that deliver significant business value. A seasoned Six Sigma Black Belt and SAFe Certified Product Manager, Matthew is renowned for driving impactful business transformations through technology and process optimization.

His focus on incorporating evolving technologies to maximize value through Intelligent Automation leverages strong background in RPA, Process Mining, and he has continued to stay connected to advances in Artificial Intelligence with recent studies completed at both Harvard and MIT. With a relentless focus on enhancing operational efficiency and customer experiences, Matthew is a transformational leader poised to drive success.

 

Mike Vierow

General Manager, Transformation, Virgin Australia

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 10:30 - 12:00 pm

Biography

Mike has spent his career working at the intersection of strategy and transformation in large scale organisations. Mike is currently the General Manager of   Transformation at Virgin Australia Group. In this role he is accountable for the performance of the enterprise-wide transformation, encompassing core operations,  the rewards and charter business units, as well as organisational change and program management. Prior to this role, Mike was an Associate (Junior) Partner at McKinsey & Company. At McKinsey, Mike worked in partnership with C-suite leaders and Boards of large complex organisations in transformation and capability building at scale. Mike completed his MBA at UNSW. He has completed the AICD Company Directors Course, extensive technical training in complex project and program management, and is a graduate of the Britannia Royal Naval College in Dartmouth, UK.

Ricardo Estok

Global Operations Transformation, Goodyear

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 09:15 - 09:45 am

Biography

20+ years of experience in line functions and central roles, driving sustainable operations, supply chain and commercial excellence transformations.

Multicultural experience at global companies in the US, Asia and Latin America, including Goodyear, Johnson Controls, Abbott Labs, and Pepsi.

Holds a master’s of science in business from the University of Miami, Florida, and a bachelor’s of science in industrial engineering as well as master's black belt.

Ricardo has been a keynote/speaker at several universities and conferences and has published several articles in magazines and e-publications.

Currently leading Global Operations Transformation at Goodyear  driving for one- operating system and its key enablers for sustained value delivery.

Along with his wife Sandra, they partner with non-profit organizations supporting foster children aging in the system to find their way through technology and live Happily Ever Cyber!

Ashish Chopra

Chief Information Officer, TDECU

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Thursday 9th May 2024 | 15:10 - 16:00 pm

Biography

Ashish Chopra, is currently Head of Technology and Chief Information Officer for TDECU Bank. He is also a Wells Fargo veteran, where he served as SVP - Technology Chief Operating Officer (Office of Head of Technology) and Digital Product Leader for Cloud Blueprints. Chopra has more than 20 years of senior technology executive leadership experience solving complex business challenges by Modernizing Technolgy platforms, Leading strategic Merger & Acquisitions and Optimizing International Operations resulting in increased business value. He has a successful track record with major organizations including IBM Consulting, Target, New York Life Insurance and Sprint-Nextel. He holds a degree from Kit College of Engineering in India and completed leadership development training at Cornell University.

Marnie Morgan

Sr. Director Enterprise Operations, Service Delivery RICOH Digital Services, RICOH USA

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 8th May 2024 | 13:30 - 15:00 pm

Biography

Marnie is an innovative and solutions-driven Operations Executive, speaker and advisor with a visionary mindset. She is dedicated to developing top-producing teams and driving operational excellence in her current role as a Sr. Director of Enterprise Operations Service Delivery at Ricoh USA, Inc.
With over 20+ years of progressive experience executing operational strategy, driving continuous improvement, in Managed Services, outsourcing operations across Fortune 500 companies.
Marnie's expertise lies in creating a culture that encourages employee engagement and puts clients first in all that we do. Marnie has a proven track record in leading teams through Business process transformation, Contract Negotiations, Client relationship management, P&L Management, team Building and leadership. Highly adept at identifying and establishing new process enhancements, streamlining operational workflows, and leading remote and hybrid teams.
Marnie has earned five promotions throughout her career, showcasing her ability to drive and implement innovative client support solutions, build, and develop top-producing teams, and drive operational excellence.
Lynn University graduate holds an MBA with a HR concentration. A global advisor at How Women Lead, a national organization of top executive women—an ARMA Professional Member in the international community in information management.

Emily Bosh

Senior Program Manager, Boeing

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 11:35 - 12:05 pm

Biography

Emily is a compassionate leader and strategic visionary with well-rounded background in project/program management and senior leadership in various industries including academia, international business, US military, US federal service, and aerospace industry. She has noted accomplishments in analyzing organizational culture characteristics, transforming leadership styles, and implementing new business processes with over 16 years of experience leading to operational excellence in each industry. Emily is currently a senior program manager leading the strategic implementation of Lean in the aerospace industry.

Tami Beheler

Sr Director End-to-End Process Excellence, Eli Lilly and Company

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 10:25 - 10:55 am

Biography

 

A scientist by training, Tami has a Master's degree in biochemistry from Johns Hopkins University School of Medicine where she studied the intricate inner-workings of living organisms. Now, as a self-proclaimed 'bio-organizational chemist', she applies that same systems-oriented thinking to help complex human organizations adapt and thrive.
Tami's 20+ years of experience designing changes to speed development of new medicines have tested and fine-tuned her ability to quickly make sense of complexity, strengthen the 'connective tissues' between organizational silos, and devise creative/unexpected strategies that make it easier for people to make sense of change and embrace new ways of working.
In her free time, you can find Tami out on the pickleball court or exploring creation.

 

Chet Harter

Vice President, SAP Signavio Market Impact at SAP

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 12:05 - 12:30 pm

Biography

Chet Harter is a member of the SAP Signavio Market Impact team and in his 20th year at SAP. A former operations and materials professional in the manufacturing industry, he focused on the management of operational business processes and continuous improvement programs. As a member of SAP’s Signavio Market Impact team, Chet is currently helping customers understand SAP's solutions for business process management and continuous process automation/improvement.

Lincoln Kirsten

Senior Director, Fujitsu Ltd

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Friday 10th May 2024 | 12:30 - 13:00 pm

Biography

Lincoln Kirsten, SAP Offerings Leader at Fujitsu, is a Senior Director in the Global Business Applications division, responsible for leading the SAP Business Process Intelligence (BPI) and ERP transformation initiatives for Fujitsu globally. He has over 25 years of experience in consulting and IT services, including Business Management, Portfolio Management, Pre-sales, and Delivery roles. In addition to leading teams in the Americas, Caribbean Region, Middle East, and Europe, Lincoln has assisted numerous companies in various sectors, such as Manufacturing, Oil & Gas, Food & Beverage, Retail, A&D, Telecommunications, and Automotive. Lincoln is also designated by SAP as an official Intelligent Enterprise Ambassador, and his current work involves, among other things, developing frameworks and methodologies around Digital Operational Excellence to meet customer needs and drive business processes efficiently.