Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

Awards Judging Panel

Judging Panel

Robert Crotty

AVP - HCA Building Capital Productivity and Strategy

More about Robert

Rajeev Jain

Vice President and Head of Finance Global Operations

More about Rajeev

Padmini Nidumolu

Enterprise Lean | Agile Coach

More about Padmini

Iassen Deenitchin

Head of Global Process Management

More about Iassen

Kelli Pierce

SVP Operational Excellence

More about Kelli

Thom Keehan

Former Vice President, Enterprise Quality & OPEX, Daikin Applied

More about Thom

Vishal Gupta

Global CTO and Senior Vice President, Technology

More about Vishal

Dr. Rodolfo Santamaria

Vice President Global Supply Management

More about Dr.

Dr Remi Raphael

Director of Business Transformation

More about Dr

Robert Crotty

AVP - HCA Building Capital Productivity and Strategy, HCA Healthcare


Mr. Crotty is currently responsible for capital productivity and execution strategies for HCA's Design and Construction's $1.5B project portfolio.  Mr. Crotty has over 30 years of experience in leading a diverse set of supply chains from check printing, automotive parts to power generation in operational excellence and transformations.

He also has provided operational excellence and transformation leadership in over 40 industries to include telecomm, defense electronics and the aviation industries.  Mr. Crotty joined HCA in May of 2015 to lead the embedded Building Capital team and the extended partner advocate team leading HCA’s Design and Construction transformation.

Mr. Crotty has a B.S. in Industrial Engineering and Systems Engineering from Ohio University and an MBA from Golden Gate University.  Mr. Crotty is certified Project Management Professional and Shingo Prize for Operational Excellence Lead Examiner.

Rajeev Jain

Vice President and Head of Finance Global Operations, HP

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:15 - 17:45 pm


In his current role as the VP & global Head of Finance Global Operations at HP Inc., Rajeev currently leads HP Finance hubs across India (Bangalore, Chennai), Mexico (Guadalajara), Poland (Wroclaw) and China (Dalian), along with 44 country front offices. His organization is responsible for delivery & stakeholder management for Finance processes. Rajeev is also accountable for Site Leadership, Talent Development & Digital Transformation across these hubs.

In a career spanning 3 decades across organizations like HP, Fidelity Investments, GE, L&T and Eicher group, Rajeev has invested 12 years in manufacturing / factory management & 18 years in Shared Services. He has been a speaker / panelist at forums like PEX (Process Excellence Network) forum, SSON (Shared Services & Outsourcing Network) Singapore summit & BTOES (Business Transformation & Operational Excellence Summit) in Orlando, Florida.

Rajeev is well known for his inspirational leadership, change management skills and Business partnership. He has strong capabilities in Robotics, Process Reengineering & Digital transformation in Operations; and has achieved a unique trifecta of certifications in Business Excellence: ‘Master Trainer’ (GE), ‘Quality Leader’ (GE) & ‘Executive Belt’ (HP).

Additionally, Rajeev has a strong passion for Social Impact – with key focus on underprivileged children and women. He has worked with several NGOs and Social Innovation programs.

Rajeev has also completed certificate course on ‘Negotiation & Influence’ from MIT Sloan School of Management.

Padmini Nidumolu

Enterprise Lean | Agile Coach, Fannie Mae


Padmini Nidumolu is the Co-founder of Lean In Agile for women in Lean and Agile spaces to amplify the voices of women and celebrate the journeys of thought leaders. She is an Enterprise Agile Coach and an Agile community leader. She is a two times TEDx speaker and a frequent speaker at various Agile, Lean, operational excellence and business transformation conferences. She is a certified Business Agility Strategist and a certified trainer in several Agile and Scaled Agile courses. She is also a passionate STEM coach for several school teams and a huge proponent of women in STEM.

Iassen Deenitchin

Head of Global Process Management, ING

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 13:50 - 14:20 pm


Iassen Deenitchin is Head of Global Process Management at ING. He joined the global banking group in 2016, with the aim to support the execution of the Accelerate Think Forward strategy through a common process management and improvement practice centred around the customer. Prior to that, Iassen was Head of Lean and Process Management at Raiffeisenbank International and an Associate Principal at McKinsey & Company. He holds an MSc in Financial Economics from the Norwegian School of Management and an MBA from the Kellogg School of Management, Northwestern University.

Kelli Pierce

SVP Operational Excellence, Mastercard


Kelli Pierce is Senior Vice President of Data and Services Operational Excellence at Mastercard. Her organization is responsible for driving the transformation of Mastercard’s services through innovative technology, streamlined processes, seamless support, and outstanding customer service. 

Prior to joining Mastercard, Ms. Pierce spent 9 years at Nielsen, most recently as Senior Vice President of U.S. Media Operations, where she led the operational teams responsible for delivering ratings and insights to Nielsen’s U.S. media clients. Her career at Nielsen spanned multiple operations and technology roles with accountabilities centered on strategic planning, process reengineering, cost reduction, quality improvement, and program management. 

Ms. Pierce earned a Master of Business Administration from the University of North Carolina, a Bachelor of Science in Industrial and Systems Engineering from the University of Florida, and a Professional Certificate in Financial Leadership from Cornell University.

Thom Keehan

Former Vice President, Enterprise Quality & OPEX, Daikin Applied, Enterprise Kaizen

Digital Transformation Excellence World Summit (BTOES DIGITAL)

Wednesday 15th December 2021 | 09:00 - 09:30 am


Thom, Managing Partner of EK, was formerly the Vice President of Quality & Operational Excellence for Daikin Applied. Previously, he was the Chief Innovation Officer and Founder of Leanserv LLC, a consulting and Professional Services company. During his 26-year career, he had expat assignments with General Electric in Turkey, Romania, Canada and England. He served as Vice President at Tenneco leading the global Operational Excellence initiative for the company overseeing Manufacturing & Business Operations.

Thom has an extensive background in thedesign and launch of enterprise-wide business systems utilizing his comprehensive background of Lean Six Sigma and Problem Solving leading companies through Recovery, Turnaround and Transformation. Previously, he was the Vice President of Power Solutions at Johnson Controls. In this role, Thom developed and executed the Business Transformation for Power Solutionsfive-year business strategy, and led a team of highly qualified experts to directly impact Quality, Cost, and Delivery to customers, both external and internal. He was the Executive LeanEnterprise & Business Transformation Leader at GE Transportation where he led the re-launch of GE's Lean Six Sigma program across the enterprise of GE Transportation focused on productquality, speed to market, and cost effectiveness. Thom was also the Chief Operating Officer & Business Transformation Leader at GE Capital/ Garanti Bank where he overcame cultural and language barriers to lead the full Operations organization and pioneered Lean Six Sigmamethodologies within the Banking industry of Turkey and Romania.

In addition, Thom has held positions in Engineering, Manufacturing, Supply Chain, Finance, and Banking within the Appliances, Plastics, Corporate, Capital, and Transportation divisions of GEas well as three Joint Ventures. Within his consulting business, Thom has also re-engineeredvarious functions while acting as interim executive. He holds Master’s and Bachelor’s degreesin Mechanical Engineering from the University of Virginia and is a graduate of GE’s prestigious Edison Engineering Program and Advanced Courses.

Vishal Gupta

Global CTO and Senior Vice President, Technology, Unisys


Vishal Gupta is global CTO and Senior Vice President, Technology at Unisys. Vishal leads the global technology and product organization across six global centers and over 1500  technology associates and leads a global technology business of over $700 M in close partnership with sales. Prior to Unisys, he was Senior Vice President of Engineering and Product management at Symantec responsible for five product lines in Cyber security. Mr. Gupta is a seasoned engineering and business leader with a proven track record in developing award-winning products and partnering with sales to profitably grow the technology products and services business.  He has extensive experience in creating award winning products and transforming industries by leveraging technologies like Machine Learning, Cloud, IoT, and Agile development. By partnering strategically with customers and partners, Vishal has been able to transform both the experience and the value associated with technology products and services.  

Prior to Symantec, Vishal was the Chief Product and IoT Officer for Silent Circle, a cyber security and privacy company. There he launched the industry’s first Enterprise Privacy platform. Prior to that, Mr. Gupta held multiple leadership roles at Cisco, including VP/GM for IoT to lead their global effort to transform industries by creating differentiated IoT products, partner eco-systems, and services for multiple sectors including banking by developing transformational products like Remote expert to drive higher wallet share. Vishal is also considered a global industry thought leader especially in cyber security and has presented in several conferences and has been quoted extensively in press and is member of Forbes technology council.

Vishal has a Bachelor’s degree in electrical engineering from BITS Pilani in India, an MS in computer engineering from Dartmouth College where he graduated as Henry J McCarthy 1931 fellow, and an MBA from The Wharton Business School where he graduated as a Palmer Scholar. Vishal created an innovative platform at Dartmouth called Dartmouth Associative retrieval kernel that leveraged Deep learning and AI to create an advanced search engine.

Dr. Rodolfo Santamaria

Vice President Global Supply Management, Stanley Black and Decker



Dr. Santamaria has nearly three decades of senior experience in operations excellence, network optimization, business transformation, IT, supply chain, strategic sourcing Information Technology and Lean Six Sigma with Fortune 500 companies. He holds a Doctorate degree, MBA, and BS in International Business coupled with a Mechanical Engineering background. He also is a certified Six Sigma Master Black Belt.

Prior to his current role, Rodolfo was VP Supply Chain, Operational Excellecne and Procurement at ADT, and has held various executive positions including Fire & Security Regional Group Director and CIO, comprised of supply chain, operational excellence, information technology (IT), environmental, health and safety (EHS&W), real estate, operations, mergers and acquisitions (M&A) and trade compliance for the Retail, Fire, Residential, Small Business and Commercial verticals.

Prior to joining Tyco, Rodolfo held leadership positions at All American Semiconductors, HB Fuller Company, Beauty Group International/Cosmo International Latin America, Deloitte Consulting, Vitro Group and FAA Repair Station, in operations, global supply chain, operational excellence, multi plant management, EH&S, engineering and quality.

Dr Remi Raphael

Director of Business Transformation, Duke


Dr. Raphael is a computer scientist by training and author of a dozen scientific publications on data integration, ontologies and workflow systems. He spent over a decade developing software in industry and academia prior to shifting his focus to the energy industry and the application of information technology to risk management, quantitative finance, and business strategy. Most recently, he was tasked to accelerate Duke Energy Business Transformation, enabling rapid execution of its Digital Strategy, focusing on Mobility & Digital tools adoption across all business units, and tracking digital maturity and business success metrics. Prior to that, he held various positions in Risk Management at Duke Energy leading its international renewable energy assets in Latin America and at Sempra Energy as the joined Risk Manager for SoCal Gas and San Diego Gas & Electric. Dr. Raphael earned a bachelor’s degree in Applied Mathematics, then a Master of Computer Science from Claude Bernard University in Lyon-France, PhD in Computer Science from National Institute of Applied Sciences Lyon, France (INSA de Lyon) and an MBA in Finance from University of California, San Diego.

Awards Testimonials

"It was an honor for Avis Budget Group to win Best Organizational Achievement in Lean Enterprise Improvement  in the first year of our Lean Six Sigma deployment. The award process was thorough and it gave Avis Budget Group a tremendous platform to demonstrate the success our young Performance Excellence deployment has achieved. The $40 million of verifiable hard-dollar savings ABG’s Performance Excellence team was able to achieve in its first year was a key deliverable of the company’s annual strategic plan."

Vice President Performance Excellence Deployment Leader, Avis Budget Group

"It has been an honor to accept the award for Best Achievement of Organizational Business Improvement in Healthcare this year.  The award has allowed SSFHS to increase the credibility of its Lean Six Sigma Program within its own system and in the communities it serves.  The award shows our customers and competitors that we are committed to excel and progressing steadily as we improve the quality of care for our patients."

Regional CEO, Sisters of St. Francis Health Services, Inc. – Northern Indiana Region

"We are extremely excited to have received this recognition for Best Emerging Business Improvement. I believe this terrific award recognizes that customers can depend on our ability to live our mission statement every day with on time delivery, lowest industry turn times, customer service of exceptional value, service and products of the highest quality.  Also, I'd like to compliment the organizers for their excellent recognition program."

President and Chief Executive Officer of PAS Technologies

"I was very pleased to accept the award of Best Project Achievement in Business Enabling Processes on Delphi's behalf. It was especially gratifying to receive external validation from a diverse and global audience that included contingents from some of our key customers and competitors."

Global Director of Customer Satisfaction, Delphi Gas Engine Management Systems

"It was an exceptional moment when we first learned BMO Financial Group was the recipient of three Global Six Sigma and Business Improvement Awards. Theses awards are truly attributable to all the hard work and dedication of our employees across North America. Lean Six Sigma has enabled BMO Product Operations to significantly improve our customer service and organizational cost management in today's challenging economic environment. We are determined to intensify our commitment to Lean Six Sigma business improvements as we continue to deliver great customer experiences."

P. Eng, MBA, Deployment Leader and Master Black Belt, BMO Financial Group

"Capital One has received multiple awards through our participation in the  Global Six Sigma Award Program, including most recently the 2008 Platinum Award for Process Excellence Project and the Best Project Achievement in Innovation or Product Development. This prestigious external recognition is a great confirmation of the exceptional business results delivered by our associates."

Sr. Vice President, Certified Six Sigma Master Black Belt, Capital One Bank