The Premier Cross-Industry Gathering of Business Transformation, Operational Excellence & AI Industry Leaders & Senior-Executives.
The best moments of the Business Transformation & Operational Excellence World Summit & Industry Awards, the largest-scale leadership level event in Operational Excellence!
With incredible keynotes from NASA, Google, Toyota and more, attendees had numerous opportunities to engage with the speakers, exhibitors and attendees. We are thrilled to say that BTOES17, taking place at the Four Seasons Resort Orlando was a full house, and firmly established itself as the largest leadership-level Operational Excellence event in the industry.
What is Operational Excellence? It is important we define it.
Operational Excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology-driven rapidly changing business models, which require organizations to undergo an end-to-end business transformation. Operational Excellence can also be viewed as execution excellence.
Some of the key process methodologies used are Lean Thinking, Six Sigma, Hoshin Planning, Balanced Scorecard etc.
However, the focus of Operational Excellence goes beyond the traditional continuous improvement methods to a long-term change in organizational culture. Companies in pursuit of Operational Excellence do two things significantly different than other companies: they manage their business and operational processes systematically and invest in developing the right culture.
Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization. The goal is to develop one single, integrated enterprise level management system with the ideal flow. The second component, a culture of Operational Discipline, is commonly described as doing the right thing, the right way, every time. This culture is built upon guiding principles of integrity, questioning attitude, always problem-solving, daily continuous improvement mindset, level of knowledge, teamwork, and process driven.
Managing the rate of Change in Industry 4.0
While the fourth industrial revolution has brought about unprecedented opportunities to drive value creation through data-led, intelligent machine-supported operational excellence; the comprehensive transformation needed to realise this potential brings with it a great deal of uncertainty, risk and complexity.
Rapid technological change has democratised innovation. While smaller, more agile companies disrupt traditional industries, large organisations with ingrained multi-layered legacy systems, processes, practices and cultures are having to reassess how to bring their clout and experience to bear in ever-changing business environments. Business as usual is simply not an option, and the ability to effectively transform and continuously improve is fundamental to survival and growth.
We are working towards:
Increasing agility to manage constant rapid change
Gaining enterprise wide visibility on systems, processes and culture
Prioritising change and managing resources
How to apply lessons from smaller, innovative, more agile companies
Holistic data-led, customer value centric approach
The modern customer is better connected, better informed and more vocal than ever before; they have far less reliance on brands to provide them with the information they need to make purchasing decisions. Seamless interactions across all touch-points is the new baseline for customer experience excellence. Whether consumer facing or not, the creation of customer value needs to be at the heart of strategic development for all businesses. The systems, processes and culture that support the development and delivery of customer value are of equal importance to success.
We are working towards:
Understanding changing customer demand and segmentation
How to align E2E transformation with customer value creation
Instilling a customer focused culture in non-customer facing business units
Minimising risk of reputational damage and harnessing the power of customer advocacy
The evolution of company culture in line with the future of work
As ever, cultural challenges remain the most significant barrier to operational excellence and transformation success. The way we work is evolving: Mundane and repetitive tasks are increasingly automated, the need to work on-site is diminishing and traditional working siloes are being deconstructed. To overcome resistance to changes in working practices, tools and environments, you need to provide transparency and clarity around change and create consistent agency and accountability at all levels of the business.
A culture of innovation is needed to harness the value that exists throughout the organisation. A culture of continuous improvement is needed to inspire and manage positive change. A culture of empathy and inclusion is needed to improve wellbeing and performance. A balance between standardization and diversity needs to be struck to get the best out of the people who embody the identity and values of your organisation.
We are working towards:
Hiring and retaining employees with the relevant skills
Developing effective cultural change KPIs and metrics
Strategies for effective communication and engagement
Understanding future of work trends
Developing the leadership needed to support sustainable change and continuous improvement
One of the things that successful transformation and excellence initiatives have in common is consistent, ongoing, involvement from senior leadership. Meaningful and lasting change can only happen if the people in your organisation are aligned behind a strategic vision. Gaining an enterprise wide view of change initiatives under strong leadership to prioritise resources is an extremely complex challenge.
Operational Excellence and Transformation leaders feel frustrated in many cases by the lack of sufficient top-down involvement and support for their initiatives, and their own efforts are often frustrated by a personal lack of strategic vision and enterprise-wide view of resources and priorities. Communication between C-level executives and change leaders needs to be improved to bridge the gap.
We are working towards:
Techniques for getting meaningful C-level buy-in for change
Competency gaps
Leadership development program management
How to develop an enterprise level strategic view as a change leader
How to overcome project inertia and change saturation
Identifying and prioritising RPA and AI opportunities and other Industry 4.0 Technology
Data has been described as the oil of the modern age; the effective capture, analysis and application of data is the fuel that drives successful operations in all companies. There is nothing “magical” about AI or RPA. They simply provide the opportunity to capture, analyse and use that data on a larger scale, more precisely and more efficiently. The implications for efficiency, cost-reduction and personalisation are enormous.
A pressing challenge for many organisations is identifying the right opportunities and prioritising investment in RPA transformation. Operational excellence methodologies are an indispensable tool in paving the way for implementation and managing the necessary change. The scale of change, cultural impediments and technical integration challenges are added to by the intrinsic uncertainty that comes with the adoption of any rapidly developing technology.
We are working towards:
Developing a business case and demonstrating ROI
Risk mitigation
Integration of new technology into existing processes and systems
Overcoming cultural resistance to adoption of new technology
Making the right decisions, at the right time for the right reasons
Ensuring the future of your organisation as a key element of value-creation ecosystems
Traditional, inward looking innovation organisations working on long-term product and service development cycles are no longer sufficient in their own right to meet the demands of today’s markets. Fast-paced, agile innovation needs to run in parallel with longer-term innovation and be strategically aligned. Further to this, the scope of value-creation needs to be broadened to develop new business models and diversification strategies, particularly in sectors like energy, transport and financial services where traditional business models have already been in part superseded by those more in tune with customer demand and technological advances.
It isn’t enough for corporations to be reactive to disruption; they must become an indispensable element of a value-creating ecosystem defining the future of their industries. Many companies are increasingly looking outward to meet demand through partnership, acquisition and investment in small, high-potential start-ups. For companies large and small, defining their role in a value-creating ecosystem will be key to shaping their future.
We are working towards:
Maintaining relevance to survive and thrive
Business model innovation and diversification strategy
M&A integration strategy
Incubator and accelerator investment and partnership strategy
Scaling Excellence and Agility
As disruptive business models, technology and organisations have matured and entered the mainstream, there is an ever growing demand to bottle the essence that made rapid success possible and apply it to operations at scale. This track will provide focus on scaling excellence and agility from a joint perspective of traditional industry giants and rapidly growing newer entrants. How do we maintain the agility that lies at the heart of rapid growth organisations as they continue to expand and scale up operations and put scalability at the heart of Operational Excellence strategy?
How Environmental Sustainability is fast becoming a leading driver of transformation
Climate change presents an existential threat to mankind, and environmental sustainability will be an increasing driver of change both through consumer demand and regulation. The winners will be organisations who embrace change and the opportunities presented by moving ahead of the curve. This is an emerging focus of great importance and will become a future segment of increasing weight year on year. We are giving leaders in this space a forum to be at the heart of developing a strategic approach to accelerating change both within their organisations and wider sectors.
Moving the needle from awareness to action in correcting gender inequality
Thanks to the tireless work of many inspirational leaders, we have reached a point where there is unprecedented awareness of inequality in the workplace. The damaging effects of the gender pay gap, under-representation of women in leadership roles, unconscious bias at all levels of business are now starting to get the attention they deserve. We will be highlighting some of the real world strategies that can be deployed to take the next steps in your organisation and providing an environment in which to innovate new initiatives, grow collaborative partnerships, formulate KPIs and develop training techniques to help move the needle from talk to action.
Addressing supply chain transparency and compliance
There is increasing regulatory and customer demands on organisations to provide supply chain transparency. Managing these risks is a growing area of focus, particularly for large organisations with global operations. Distributed ledger technology (Blockchain) has provided an opportunity for incorruptible traceability of transactions at all stages of the supply chain which is a game-changer for supply chain excellence. What do you need to do to take advantage of the opportunities available?
CEOs, COOs, CFOs, CIOs, Chief Digital Officers, Chief Data & Analytics Officers, Chief AI Officers, Chief Automation Officers, Chief Transformation Officers, Chief Excellence Officers
SVPs, VPs, Global Heads of Digital Transformation, AI Strategy, Intelligent Automation, Operational Excellence
Heads of AI Innovation Deployment, Value Creation through AI & Automation
Heads / VPs of Business Transformation, Business Excellence, Operational Excellence & Digital Operations
Heads of Process Automation, Process Engineering, AI-Enabled Process Excellence
Global Directors of Operational & Continuous Improvement, Intelligent Supply Chain & Smart Manufacturing
Heads of Customer Experience, Digital Experience & Journey Transformation
Heads of Strategy Execution, Change Management, Enterprise Risk Management
VPs and Directors of Global Operational Excellence, Continuous Improvement, Process Analysis, Enterprise Risk, Lean & Six Sigma, Business Process Management
Business Process Management & Transformation Champions
Lean Six Sigma Deployment Leaders / Master Black Belts / Black Belts / Green Belts
Directors of Operations, Process Re-Engineering, Productivity, Supply Chain, BPM, Lean Six Sigma, Process Improvement, Continuous Improvement, Business Excellence, Business Re-engineering, Operational Performance, Performance Excellence, Process Analysis, Transactional Services, Production, Manufacturing Excellence, Strategy, Innovation, Software Process Improvement, Digital Transformation, Intelligent Automation
Heads/Directors of Clinical Excellence, Patient Safety, Clinical Outcomes, Clinical Transformation
Managers of Continuous Improvement, AI-Driven Process Optimisation, Automation Programmes
Leading Consultants, Solution Providers & Vendors in AI, Automation, Digital Operations, Operational Excellence
Press, Media, Think Tanks
• Hear from the most senior leaders in Operational Excellence, Business Transformation, AI Strategy, and Automation from the world’s largest and most progressive organizations.
• Gain insights into how the fastest-growing and most innovative enterprises are using AI, digital transformation, and intelligent automation to drive unprecedented levels of excellence and agility.
• Benchmark your performance and practices against best-in-class organizations across every major industry sector.
• Understand the evolving role of Operational Excellence, AI, and Digital Transformation as integrated strategic toolkits for enterprise-wide change, innovation, and growth.
• Discover cutting-edge technologies, breakthrough methodologies, and automation-driven solutions, while forging meaningful partnerships and expanding your executive network.
• Experience more interactive sessions, roundtables, and networking opportunities than ever before—designed to accelerate learning, collaboration, and action.
• Rethink operations end-to-end, embedding digitalization and intelligent automation across the entire value chain to achieve speed, agility, and measurable business impact.
• Adapt and embrace emerging technologies and new business models, leveraging AI, automation, and data to drive transformation at scale.
• Gain insights into cultural transformation, learning how to build a high-performance, innovation-driven culture through effective change management, organizational alignment, and leadership modeling.
• Secure full leadership buy-in, sponsorship, and accountability — ensuring Operational Excellence, AI, and transformation initiatives receive the resources and visibility they deserve as non-negotiable strategic priorities.
• Sustain a continuous improvement culture where curiosity, adaptability, and innovation become daily habits — powered by data and enabled by digital tools.
• Develop an enterprise-wide Operational Excellence strategy, aligning every department, process, and technology investment to common goals and shared metrics.
• Gain insights into end-to-end business transformation, where all functions operate in unison through connected systems, unified data, and shared priorities.
• Stay ahead of disruptive technologies shaping the future: Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning, Internet of Things (IoT), Cloud Computing, Advanced Analytics, Big Data, Robotics, 3D Printing, and Mobile Innovation.
• See real-world examples of how leading organizations are integrating advanced technologies to optimize workflows, elevate customer experiences, and accelerate innovation.
• Learn from executives who are acquiring and integrating startups to fast-track digital capability, innovation pipelines, and cultural agility.
• Exchange ideas on changing customer expectations, digital channels, and market disruption, and how to remain relevant in an experience-driven economy.
• Understand how Operational Excellence is becoming a key competitive advantage — not just for cost and efficiency, but for innovation, speed, and strategic differentiation.
• Integrate Continuous Improvement methodologies customized to your organization’s unique ecosystem, ensuring initiatives remain aligned with core strategic priorities.
• Address the innovation gap — learning how to innovate faster, reduce bureaucracy, and build organizational muscle for experimentation and agility.
• Build a culture of innovation and agility, empowering teams to continuously adapt, learn, and create value in fast-moving environments.
• Explore the changing workforce landscape, including hybrid models, digital talent, the millennial mindset, and the rise of the freelance economy.
• Redefine customer experience excellence in a less high-touch, more data-driven world through personalization, automation, and predictive insights.
• Learn how progressive executives are rethinking the role of Continuous Improvement to drive transformation, accelerate growth, and embed agility and innovation at the strategy level.
• See how Operational Excellence now powers enterprise-wide transformation — connecting innovation, execution, and adaptability into one unified growth engine.
• Transform your Operational Excellence team to think strategically, leveraging AI, automation, and data intelligence to execute and manage high-impact value-creation projects.
• Gain the frameworks to embed Operational Excellence deeply into your organization’s DNA — creating a self-sustaining culture of performance, innovation, and growth.
• Discover how smart organizations are transforming end-to-end — function by function and process by process — to deliver speed, intelligence, and resilience.
• Learn how successful teams are applying Operational Excellence at the strategy, value creation, and customer experience levels, creating competitive advantages that endure.
• No other event explores, in such depth, the intersection of AI, automation, culture, and leadership within the Operational Excellence discipline — providing practical tools to reshape organizations for future growth.
• No other event offers dedicated tracks on cultural transformation, strategy execution, and leadership systems — focusing on how to embed Operational Excellence at the strategic level and make it sustainable enterprise-wide.
• Experience how the world’s most progressive leaders are redefining Operational Excellence — showing that when applied with intelligence, speed, and vision, it becomes the ultimate competitive weapon for top-line growth.
The BTOES Vision:
Operational Excellence is not a department — it is a strategic weapon every CEO must wield to build intelligent, adaptive, and future-ready organizations.
• ENGAGE with global transformation and continuous improvement leaders who are redefining traditional Operational Excellence through the lens of AI, automation, and future-ready culture. Participate in roundtables, panels, and workshops designed to give you direct access to the world’s top strategists and practitioners.
• DISCOVER how to align proven Operational Excellence methodologies with AI-driven Digital Transformation, Business Innovation, and Intelligent Automation across our dedicated tracks and case-driven sessions.
• EXPERIENCE the successes, lessons, and transformations of leading global organizations, as industry pioneers share real-world case studies on how they achieved measurable results in performance, agility, and growth.
• RECEIVE practical, actionable guidance on using Operational Excellence and AI-enabled automation to drive top-line growth, with insights that span strategy, execution, and implementation across RPA, continuous improvement, and intelligent operations.
• GAIN the tools and frameworks to secure leadership buy-in and enterprise alignment, with sessions focused on strategic influence, culture transformation, and change leadership.
• LEARN how to evolve your Operational Excellence and Transformation teams to think strategically — leveraging data, digital tools, and automation to execute and manage high-impact value creation initiatives.
• TAKE HOME a complete roadmap to build and sustain a culture of Operational Excellence — one that embraces AI, fosters innovation, and embeds continuous improvement at every level of your organization.
This event is created through extensive primary research with leadership-level executives in the key industry segments across the entire eco-system, to identify the key future trends, the need-to-know pressing challenges where are strong pressures to get things done, and the industry thought leaders that have addressed these issues.
Through our extensive research analysis, we identify the key themes, and the respective topics are then carefully weighted based on what the majority on the industry needs to solve, that has the biggest impact on the top-line and bottom line. You won’t find these precise considerations in any other agenda.
Our agenda creation comes first, so we know the event agenda is aligned with the need-to-know industries themes that have the biggest impact on our target audience.
Not only will you hear exceptional, how-to content, delivered by the industries top leaders, innovators, legends and key players, you are also coming to an event that is designed to be the most engaging event in the industry, creating more opportunities for meaningful conversations with your peers, and forging even greater relationships with your industry friends.
For info regarding Delegate Registrations please email cs@proqis.com (we will respond same day)
For Sponsorship, please email spex@proqis.com.
For Speaking, please email speaking@proqis.com.
For Partnerships please email media@proqis.com.
For Event Management please email: btoes@proqis.com.
Alternatively, drop us a message in the chat box on the bottom right of the site, and we will get back to you ASAP.