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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

2019 BTOES Awards Finalists Case Studies

ORGANIZATIONAL AWARDS

Below is a list of the of our 2019 Organizational Award Finalists. Click on the respective image below to access the submitted award case-study. Please note, we have only included the 4-page document main entry document. We do not disclosure supporting material documents. 


Best Achievement of Operational Excellence in Automotive & Transportation

Ford - Greenfield Labs

Faurecia Clean Mobility - Lean Six Sigma from the Middle Out

 

Best Achievement of Operational Excellence in Banking, Capital Markets & Insurance

TCS /Digitate - Transforming the IT Operations at a large European financial institution

Nationwide Insurance - Striving for Operational Excellence and a Problem Solving Culture

 

Best Achievement of Operational Excellence in Healthcare

Philips Healthcare Informatics- Operational Excellence Initiative

Westchester Medical Center - Utilizing eHealth to Optimize Adherence to Consensus Best Practice Therapies_ Making Sure Every Patient Is As Safe As Possible

UnitedHealthcare - UnitedHealthcare Advocate4Me

UnitedHealthcare - UnitedHealthcare Motion

The DICE Group - Thomas Jefferson University and Jefferson Health

Mayo Clinic - Performance Excellence in a Shared Service Model

Blue Cross Blue Shield of Michigan - BCBSM Enterprise Transformation

NTT DATA Services - Denial Management with NTT DATA Artificial Intelligence Platform

RI International - Crisis Now: Change is Underway

 

Best Achievement of Operational Excellence in Hospitality & Construction

Caesars - Nomination - Best Achievement of Operational Excellence in Hospitality & Construction

Kraft Heinz - Nova Goiás Project

 

Best Achievement of Operational Excellence in Manufacturing

Hillphoenix - Digitally Transformed Inspection Process Drives Lean Culture at Hillphoenix

Intel Corporation - Accelerating Intel's Transformation Through Operational Excellence

 

Best Achievement of Operational Excellence in Pharmaceuticals & Life Sciences

Data Sciences International (DSI) - Data Sciences International Pursuit of Operational Excellence

PROJECT AWARDS

Below is a list of the of our 2019 Project Award Finalists. Click on the respective image below to access the submitted award case-study. Please note, we have only included the 4-page document main entry document. We do not disclosure supporting material documents. 


Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture.

Philips Healthcare Informatics - Cultural Transformation Journey

Al Jazeera International Catering LLC - Our Planet Our Responsibility

Cisco - Cisco's My Innovation

Cognizant Technology Solutions - Cultural Transformation through Digital First

Cognizant Technology Solutions - Cultural Transformation through rediscovering early warning signals

IBM - Accelerating Agile to Transform IBM’s Quote-to-Cash Culture

IBM - Becoming self-sufficient to address development needs through the Global Knowledge Buddy Program

SEI - SEI Private Trust Company’s Beyond World Class Campaign.

 

Best Achievement in Data Analytics enabling Operational Excellence

Cognizant Technology Solutions - Cognizant Digital Operations – Text Analytics driven smart process interventions to influence business outcomes

Etech Global Services - Best Achievement in Data Analytics enabling Operational Excellence

IBM - Cognitive Recommendation Engine (CoRE)

MetLife - MetLife Entry for Best Achievement in Data Analytics Enabling Operational Excellence

University Health Network - UHN Clinical Operations Dashboard

  

Best Achievement in Operational Excellence to deliver an outstanding Business Expansion and Revenue Growth

HP Inc. - Overcoming major complexities to help enable HP's largest print acquisition ever

Cognizant Technology Solutions - Revenue Cycle Management Reimagined

 

Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Cognizant Technology Solutions - Prime Client Services - Improving Customer Experience

Cognizant Technology Solutions - Predictive Operations for Outstanding Customer Experience

IBM Corporation - Net Promoter Score Channel Advocacy Program for the IBM Business Partner Ecosystem

VMware Inc- Partner Professional Services Alignment for Customers

IBM - Leading Support for the Cognitive Era

PolyOne Corporation - PolyOne Corporation- CUSTOMER FIRST PROJECT

Bank of America - Implementation of Bank of America Voices

Citibank NA - “My Client My World” – Customer Service Transformation (Citibank India)

 

Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project

Cognizant Technology Solutions - KYC e-2-e transformation for Periodic Reviews (CLM)

Cognizant Technology Solutions - Customer Value Creation through Process One Framework

Cognizant Technology Solutions - Outstanding Value Creation - Transformation of Process for Success

Webasto Roof Systems Americas - Revamp the REAP with the IDEA Program

Alberta Energy Regulator - Alberta Energy Regulator

VMware, Inc - Seat Finder App - Innovative Way to Optimize Utilization of Office Space

Blue Cross Blue Shield of Michigan - BCBS Michigan and Value Management

NTT DATA Services - NTT DATA Virtual Resource Monitoring System

 

Best Achievement in Operational Excellence to deliver Business Transformation

Cognizant Technology Solutions - Business Transformation - Investment Banking Finance division of a global bank

IBM - Global Business Services Transformational Leadership Development Program- Tech Disruption in Your Industry – We Can Help

IBM - Composable Marketplace – Reinventing the Shared Services Operating Model

Delane Consulting & Talent Management -Sustainable Business Transformation

SAP - Digital Selling Program at SAP

Vodafone UK - The Enterprise Transformation Programme

CompuCom - Digital Building Drives Exceptional Operational Improvements

Michigan State University - Mobile Action Plan

JR Automation - Implementing a Quote Development Process

Aprimo - Aprimo Application for Best Achievement in Operational Excellence to deliver Business Transformation

Weatherford International plc - TRANSFORMING CULTURE FOR MEANINGFUL CHANGE AT WEATHERFORD

Intrigo Systems -  Deploying SAP IBP S&OP Global Template at Stanley Black and Decker

 

Best Achievement in Operational Excellence to deliver Digital Transformation

Fannie Mae - Credit Enhancement Transaction System (CETS)

Capgemini - iLabor, a digital platform for submitting online labor correction forms, designed to reduce time and manual paper work

Cognizant Technology Solutions - Digital Transformation - Smart Intake

Cognizant Technology Solutions - OrgaCTS - Digital Transformation - Digital Finance in Cognizant

Conrad Industries Inc - How a 100-Year-Old Embroidery Manufacturing Company Digitally Transformed From a Paper-Based Operations

Refinitiv (Financial & Risk) - Project Genesis- Digital Transformation at Refinitiv

Bank of America - Best Achievement in Operational Excellence to deliver Digital Transformation

Intrigo Systems - Demand and Supply Optimization SAP Integrated Business Planning (IBP) at Blue Diamond Growers

MetLife - MetLife Entry for Best Achievement in Operational Excellence to Deliver Digital Transformation

Kimberly-Clark - At Kimberly-Clark, the world is our office

 

Best Achievement in Technology Enabled Process Automation

Cognizant Technology Solutions - Technology Enabled Process Automation in Cognizant Digital Operations

Caesars - Caesars Nomination - Best Achievement in Technology Enabled Process Automation Award

IBM - Improving Sales Win Rates with Cognitive Modeling and Process Automation

HP - Digitizing Finance

University Health Network - UHN Learner Registration Program

Mastercard - Mastercard Automation Program Delivers Valuable Process Efficiency

Digitate - TCS - Transforming two Retail Giants in North America using a Cognitive platform

VMware Software India Pvt Ltd - VMware Skyline TM- Proactive Model for Customer Support

MetLife - Entry for Best Achievement in Technology Enabled Process Automation

Labor Finders International Inc -You’re Hired- How Labor Finders Utilized BPM to Digitally Transform its Electronic Employment Application Process and Enable Process Automation

VMware software India ltd - RPA- Contract Updates due to Partner Merger

 

Best Operational Excellence project under 90 days

McCormick Distillery - Using No-Code Apps to Streamline Age-Old Operations

Blue Cross Blue Shield of Michigan - BCBS Michigan Medicare Advantage Member Attribution

Caesars - Nomination - Best Operational Excellence project under 90 days

Comcast West Division - Comcast West Division's WiFi Day

DonorsChoose.org - How DonorsChoose.org Operations helped make a $29 million donation come to life

IBM - Financial Performance Dashboard

VMware software India ltd - License Deployment Queries Reduction

PERSONALITY AWARDS

Below is a list of the of our 2019 Personality Award Winners. Click on the respective image below to access the submitted award case-study. Please note, we have only included the 4-page document main entry document. We do not disclosure supporting material documents. 

Operational Excellence CEO of the Year Award

BrightSpring Health Services - Jon Rousseau

DBA HOPE At Home Health Care - Christine Bartel

Etech Global Services - Matt Rocco

Nintex - Eric Johnson

 

Operational Excellence Outstanding Leader of the Year Award

Aflac US - Virgil Miller

Cognizant Technology Solutions - Somendra Jayaram

Cisco - Alex Goryachev- Cisco’s “Disruptor in Residence"

Business Transformation & Operational Excellence Industry Awards

Celebrating Outstanding Organizational Achievements

 

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