Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

• CEOs, COOs CSOs, CIOs, CAOs, CMOs, CFOs, CLOs, Chief Excellence Officers
• Heads of / SVP & VP Global Operations, Global Operational Excellence Leader
• Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business Excellence, Business Transformation, Innovation Excellence, Innovation Deployment Value Creation, Productivity, Operational Excellence, Continuous Improvement, Process Excellence, OpEx, Process Engineering, Strategy Execution, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.
• VPs of Global Operational Excellence, Global Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics, Lean & Six Sigma, Operational Excellence & Productivity, Business Process Management.
• Business Process Management Champions, BPM Project Leaders. 
• Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts
• Directors of Operations, Process Re-Engineering, Productivity, BPM, Lean Six Sigma, Continuous Improvement, Business Reengineering, Performance Excellence, Operational Excellence, Process Analysis, Manufacturing Excellence, Productivity, Software Process Improvement

• From across all industries, including Manufacturing, Hospitals, Healthcare, Medical Devices, Automotive & Transportation, Banking, Capital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & Gas, Power & Utilities, Real Estate, Hospitality & Construction, Technology, and Communications.

Why is BTOES the “must attend” event for senior Excellence and Transformation Strategists?

• Hear from the best selection of senior level Operational Excellence and Business Transformation Leaders from the world’s biggest, most advanced companies 

• Gain insights from the fastest growing, most agile, most innovative organisations into how they are achieving unprecedented levels of excellence

• Benchmark against the best in class across all major industries 

• Get to grips with the evolving role of Operational Excellence as part of a strategic tool kit for managing change

• Uncover cutting edge solutions, forge winning partnerships and grow your network

• More discussion sessions, networking opportunities and interactivity

What makes the event truly unique?

• The ONLY event to meaningfully address strategic BT and OE challenges in the context of the bigger picture trends and global industry movements transforming the way we do business

• The ONLY event to actually act on your feedback - More networking, more interaction, more case studies

• The ONLY event to build its agenda through 6 months of painstaking primary research with select innovative industry leading practitioners, ensuring our content is weighted precisely to the most pressing industry challenges and future trends

• Unrivalled levels of speaker content scrutiny to deliver the best content of any event in this space and put our foot down on NO SALES PITCHES

• The event with the best spread of industry expertise, allowing you to learn from parallel sector expertise and benchmark with the best in class

• The ONLY end-to-end Business Transformation & Operational Excellence event on the market bringing the whole value stream and ecosystem together to look at Innovation, Strategy, CX, Culture, Leadership & Agility to achieve top line growth.

What is the rationale behind BTOES? 

Managing the rate of Change in Industry 4.0

While the fourth industrial revolution has brought about unprecedented opportunities to drive value creation through data-led, intelligent machine-supported operational excellence; the comprehensive transformation needed to realise this potential brings with it a great deal of uncertainty, risk and complexity. 

Rapid technological change has democratised innovation. While smaller, more agile companies disrupt traditional industries, large organisations with ingrained multi-layered legacy systems, processes, practices and cultures are having to reassess how to bring their clout and experience to bear in ever-changing business environments. Business as usual is simply not an option, and the ability to effectively transform and continuously improve is fundamental to survival and growth.

We are working towards:

• Increasing agility to manage constant rapid change

• Gaining enterprise wide visibility on systems, processes and culture

• Prioritising change and managing resources

• How to apply lessons from smaller, innovative, more agile companies

Holistic data-led, customer value centric approach 

The modern customer is better connected, better informed and more vocal than ever before; they have far less reliance on brands to provide them with the information they need to make purchasing decisions. Seamless interactions across all touch-points is the new baseline for customer experience excellence. Whether consumer facing or not, the creation of customer value needs to be at the heart of strategic development for all businesses. The systems, processes and culture that support the development and delivery of customer value are of equal importance to success.

We are working towards:

• Understanding changing customer demand and segmentation 

• How to align E2E transformation with customer value creation

• Instilling a customer focused culture in non-customer facing business units

• Minimising risk of reputational damage and harnessing the power of customer advocacy

The evolution of company culture in line with the future of work 

As ever, cultural challenges remain the most significant barrier to operational excellence and transformation success. The way we work is evolving: Mundane and repetitive tasks are increasingly automated, the need to work on-site is diminishing and traditional working siloes are being deconstructed. To overcome resistance to changes in working practices, tools and environments, you need to provide transparency and clarity around change and create consistent agency and accountability at all levels of the business.

A culture of innovation is needed to harness the value that exists throughout the organisation. A culture of continuous improvement is needed to inspire and manage positive change. A culture of empathy and inclusion is needed to improve wellbeing and performance. A balance between standardization and diversity needs to be struck to get the best out of the people who embody the identity and values of your organisation. 

We are working towards:

• Hiring and retaining employees with the relevant skills 

• Developing effective cultural change KPIs and metrics

• Strategies for effective communication and engagement

• Understanding future of work trends 

Developing the leadership needed to support sustainable change and continuous improvement  

One of the things that successful transformation and excellence initiatives have in common is consistent, ongoing,  involvement from senior leadership. Meaningful and lasting change can only happen if the people in your organisation are aligned behind a strategic vision. Gaining an enterprise wide view of change initiatives under strong leadership to prioritise resources is an extremely complex challenge.

Operational Excellence and Transformation leaders feel frustrated in many cases by the lack of sufficient top-down involvement and support for their initiatives, and their own efforts are often frustrated by a personal lack of strategic vision and enterprise-wide view of resources and priorities. Communication between C-level executives and change leaders needs to be improved to bridge the gap. 

We are working towards:

• Techniques for getting meaningful C-level buy-in for change

• Competency gaps 

• Leadership development program management

• How to develop an enterprise level strategic view as a change leader

• How to overcome project inertia and change saturation

Identifying and prioritising RPA and AI opportunities and other Industry 4.0 Technology

Data has been described as the oil of the modern age; the effective capture, analysis and application of data is the fuel that drives successful operations in all companies. There is nothing “magical” about AI or RPA. They simply provide the opportunity to capture, analyse and use that data on a larger scale, more precisely and more efficiently. The implications for efficiency, cost-reduction and personalisation are enormous. 

A pressing challenge for many organisations is identifying the right opportunities and prioritising investment in RPA transformation. Operational excellence methodologies are an indispensable tool in paving the way for implementation and managing the necessary change. The scale of change, cultural impediments and technical integration challenges are added to by the intrinsic uncertainty that comes with the adoption of any rapidly developing technology. 

We are working towards:

• Developing a business case and demonstrating ROI

• Risk mitigation 

• Integration of new technology into existing processes and systems  

• Overcoming cultural resistance to adoption of new technology

• Making the right decisions, at the right time for the right reasons 

Ensuring the future of your organisation as a key element of value-creation ecosystems

Traditional, inward looking innovation organisations working on long-term product and service development cycles are no longer sufficient in their own right to meet the demands of today’s markets. Fast-paced, agile innovation needs to run in parallel with longer-term innovation and be strategically aligned. Further to this, the scope of value-creation needs to be broadened to develop new business models and diversification strategies, particularly in sectors like energy, transport and financial services where traditional business models have already been in part superseded by those more in tune with customer demand and technological advances. 

It isn’t enough for corporations to be reactive to disruption; they must become an indispensable element of a value-creating ecosystem defining the future of their industries. Many companies are increasingly looking outward to meet demand through partnership, acquisition and investment in small, high-potential start-ups. For companies large and small, defining their role in a value-creating ecosystem will be key to shaping their future.  

We are working towards:

• Maintaining relevance to survive and thrive

• Business model innovation and diversification strategy

• M&A integration strategy

• Incubator and accelerator investment and partnership strategy

What are the hottest new areas of focus on this year’s agenda?

Scaling Excellence and Agility

As disruptive business models, technology and organisations have matured and entered the mainstream, there is an ever growing demand to bottle the essence that made rapid success possible and apply it to operations at scale. This track will provide focus on scaling excellence and agility from a joint perspective of traditional industry giants and rapidly growing newer entrants. How do we maintain the agility that lies at the heart of rapid growth organisations as they continue to expand and scale up operations and put scalability at the heart of Operational Excellence strategy?

How Environmental Sustainability is fast becoming a leading driver of transformation

Climate change presents an existential threat to mankind, and environmental sustainability will be an increasing driver of change both through consumer demand and regulation. The winners will be organisations who embrace change and the opportunities presented by moving ahead of the curve. This is an emerging focus of great importance and will become a future segment of increasing weight year on year. We are giving leaders in this space a forum to be at the heart of developing a strategic approach to accelerating change both within their organisations and wider sectors. 

Moving the needle from awareness to action in correcting gender inequality

Thanks to the tireless work of many inspirational leaders, we have reached a point where there is unprecedented awareness of inequality in the workplace. The damaging effects of the gender pay gap, under-representation of women in leadership roles, unconscious bias at all levels of business are now starting to get the attention they deserve. We will be highlighting some of the real world strategies that can be deployed to take the next steps in your organisation and providing an environment in which to innovate new initiatives, grow collaborative partnerships, formulate KPIs and develop training techniques to help move the needle from talk to action. 

Addressing supply chain transparency and compliance 

There is increasing regulatory and customer demands on organisations to provide supply chain transparency. Managing these risks is a growing area of focus, particularly for large organisations with global operations. Distributed ledger technology (Blockchain) has provided an opportunity for incorruptible traceability of transactions at all stages of the supply chain which is a game-changer for supply chain excellence. What do you need to do to take advantage of the opportunities available? 

Operational Excellence 

• Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organization

• Deploying Toyota Kata to Enable CI Culture Development 

• Standardized Work Implementation

• Leveraging Vendors to Drive Global Scale

• Enabling Supply Chain Excellence with Blockchain and the IoT

• Accelerating Project Execution using the Scaled Agile Framework and Total Business Management

• The Evolving role of Operational Excellence in Industry 4.0

• The Approach to Human Manipulation: The Intersection of Psychology, Six Sigma and Change Management

Business Transformation 

• The Secrets to Large-Scale Business Transformation Success

• Enabling Value-driven Transformation with People, Process and Technology Aligned Behind Organisational Culture

• Defining your Identity as part of a Value-creating Ecosystem

• Identify and Prioritize Transformation Opportunities

• Process Controls Digital Transformation

• Aligning Business Transformation with the Future of Work

• Managing Large-scale E2E Supply chain Transformation

• Systems Thinking & Approach:  The Enterprise Operating System for the Concept to Cash Value Stream

• Agile Transformation in a regulated environment

• Enabling and Delivering Operational Excellence (OE) Through Management System (OEMS) and Operational Discipline (OD)  Deliverables

• World Class Manufacturing Transformation

• Managing Disruption to Industry Supply Chains

Culture Transformation 

• Mastering Change Management & Cultural Transformation 

• The Recipe for Sustainable Organizational Productivity

• Culture Transformation KPI and Metrics Development

• The Neuroscience of Change and How to Make it Stick

• Developing an Action-oriented Mindset and Positive Culture to Drive Transformation 

• Approaching Operational Excellence Culture – The Systematic Way

• The Underestimated Value of Empathy in Sustainable Business Change

• Elevating Quality Culture & Quality Competencies for a Global Workforce

• Using E2E Customer Value and E2E Process to Drive Culture Change

• Supercharge Your Culture

• Why is Sustaining the Effects of Operational Excellence Programs so Difficult?

Innovation Excellence 

• From the Disrupted to the Disrupter - Leveraging your Business Value to Become an Indispensable Agent of Change

• The Importance of Enduring Technology Partnerships to Future Success

• Design Thinking to Empower Industry 4.0 Leadership 

• Sowing the Seeds of an Enduring Innovation Partnership Strategy

• Innovating culture! - Is it possible to unlock the intrapreneurial spirit within a big traditional multinational corporation?

• Harnessing IoT Innovation to Transform

• Inspiring Innovation Enterprise Wide

• Designing a Roadmap to Optimize Short-term and Long-term Innovation

Technology Excellence 

• Applying Lean Six Sigma to Big Data Analytics

• Introducing the Digital Workforce of the Future - RPA Change Management Program

• Realising the Benefits of CMMI 2.0

• Innovation and Digital in the Future Supply Chain 

• API and Open Architecture Development

• Exploring the role of Organizational Competencies in Information Technology Outsourcing

• Enabling AI Project Initiatives with Agile Development

• Digitalization: How to move from hype to Generation of Business Return

• Digital Workforce Demand Management

Customer Excellence 

• Bringing your Customer to the Center of Operational Transformation and Intelligent Automation Adoption

• Connecting Customer Service to the Business Transformation Value Stream 

• Managing Industry Change in line with ACES Mobility Trends

• Building Data-Privacy Compliance into your Customer Experience Excellence Programs

• Leveraging Customer Journeys to Create end-to-end Value

Leadership Excellence 

• Introducing the Digital Workforce of the Future with an Automation Change Management Program

• Leader as Coach – A Lean Approach to Creating a Coaching Culture

• Lean Transformation of Training and Skills Development 

• The Impact of Leadership Choices During Times of Transformation

• From Change Sponsors to Agents of Change - Leading a Re-imagined People-first Transformation 

• Assessment as an Accelerant to Operational Excellence

• Developing Frameworks to Inspire and Support Continuous Improvement Champions, Attract and Retain Talent

Scaling Excellence and Agility

• Cutting Through the Noise - How can you use AI to Drive Transformation and Operational Excellence now?

• Operational Excellence, a Value-based Systems Approach at Scale

• Reinvigorating the Lean Approach with a Scalable Pilot Approach

• Best Practice from a Comprehensive Continuous Quality Improvement Program in times of rapid change

• Creating a Symbiotic Relationship with Startups

• Agile and Innovation Approaches

Strategy Execution Excellence

• Transforming through analytics in a non technical world

• Aligning an Organization Post Merger and Acquisition

• How to Identify and Resolve “Points of Failure” in Business Processes

• Delivering Exceptional Operations Results: Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs) 

• Process Management and Agile: A Joint Design and Implementation Approach

• Gaining Complete Visibility of your Processes with Data Mining

• How Advanced Communications Skills Can Turbo Charge Change Management 

• Portfolio Workflow Management with Kanban and SAFe

More parties, dinners, and get-togethers, all about making new industry friends, in the beautiful setting of the Orlando

• Welcome Cocktail Party - May 08, 2024. 
• Operational Excellence Awards Gala Reception in the Peninsula 5-7 - May 09, 2024. 
• Operational Excellence Awards Gala Event in the Peninsula 5-7 - May 09, 2024. 
• Awards After Party in the Peninsula 5-7 - May 09, 2024. 
• VIP Pre-Reception Party - May 09, 2024. 
• NEW! Night Summit
• Hot Full-Service Breakfasts - May 07-10, 2024.
• Mid-Morning and Mid-Afternoon Themed Breaks - May 07-10, 2024
• Sit Down Full Service Plated Lunches in the Atrium B - May 07-10, 2024. 
• Meet the Speaker Topic Themes Lunch Tables in the Atrium A&B/Broadwalk - May 09, 2024
• Industry Sector Themed Lunch Tables in the Atrium A&B/Broadwalk - May 10, 2024
• Organized Dinners - Around Conference Themes & Topics
• Wine Tasting
• Pre-event Golf Challenge 
• Fun games to break the ice. 

BTOES  has been engineered to exceed expectations and create more engagement opportunties:

• 80+ Speakers – All Practitioners - Industry Leaders, Thought Leaders, Disruptors, & Legends.
• Over 100 Sessions
• 3 in-depth Dedicated Tracks with unparalleled opportunities for knowledge sharing and networking, entitled the People Summit, Process Summit, Technology Summit
• 20+ hours of social networking
• 16+ hours of session time dedicated to peer to peer exchange of ideas. 
• 3 parallel Tracks Steams
• 60+ Track Sessions.
• 6+ Thought Leader Panel Discussions
• 5+ Leaders Benchmarking Boardrooms e.g. CEOs, Global Heads, VPs of.
• 50+ Round-Table Discussions.
• 20 Summit Interactive Workshops & Master Classes
• 100+ Poster Board Presentations
• 25+ Industry Press to be announced at the end of October
• 30+ Credible Solutions Providers in the Exhibit Hall, announced end of October.
• 60+ Hours of Content on the Agenda
• 600+ Past Attendees. Amalgamation of 5 previous leading industry events
• 35,000+ Social Media Community Members.
• 1,00,000+ BTOES Insights Subscribers

This event has been designed to provide create more meaningful conversations and commercial connections. 

• More lavish gala receptions and an award dinner after party (bubbly anyone?).

• More boardroom meetings, roundtable sessions, and interactive presentation formats.

• More informal networking opportunities and breaks due to shorter presentation formats

• More upscale food service, Hot Full Service Breakfasts, Delicious Mid-Morning and Mid-Afternoon Breaks, Sit Down Full Service Plated Lunches (Filet Mignon anyone), and don’t forget the Awards Dinner on May 09, 2024.

• More social activities to relax and unwind with your industry friends, wine tastings, fun tours, dinners, golf events. 

• More exclusive VIP events.

• Networking App - Best in class, easy to use, networking tool to arrange meetings, both prior, during and post-event. 

The summit will address some of the biggest challenges, which are:

• Rethinking operations end to end, incorporating digitalization activities along the whole value chain
• Adapting and embracing new technologies and the new business models
• Cultural Transformation and creating a culture of Operational Excellence and Innovation. Implementing effective Change Management programs. Driving Corporate Culture Change and How to build and transform Organizational Culture
• Leadership Understanding, Buy-In, Support and Sponsorship from ALL Leaders which is critical. Operational Excellence needs commitment, resources and cannot be optional. 
• Sustaining a Continuous Improvement Culture (Key to this is Leadership Buy-In)  
• Achieving an Enterprise-Wide Operational Excellence Strategy
• End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities.
• Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.
• Integrating New Advanced Technologies
• Acquiring and managing start-ups
• Changing Customer Demands & Channels
• Building New Competitive Advantages.
• Integrating CI methodologies personalized to the organization.
• Ensuring initiatives are aligned with Key Strategic Priorities, across the organization.
• Failure to innovate fast enough.
• Building a culture of innovation & agile mindset.
• Changing Workforce, Millennial Generation, Freelance Culture. 
• Customer Experience Excellence in a less high touch environment. 

What is Operational Excellence? It is important we define it.

Operational Excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology-driven rapidly changing business models, which require organizations to undergo an end-to-end business transformation. Operational Excellence can also be viewed as execution excellence.

Some of the key process methodologies used are Lean Thinking, Six Sigma, Hoshin Planning, Balanced Scorecard etc.

However, the focus of Operational Excellence goes beyond the traditional continuous improvement methods to a long-term change in organizational culture. Companies in pursuit of Operational Excellence do two things significantly different than other companies: they manage their business and operational processes systematically and invest in developing the right culture.

Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization. The goal is to develop one single, integrated enterprise level management system with the ideal flow. The second component, a culture of Operational Discipline, is commonly described as doing the right thing, the right way, every time. This culture is built upon guiding principles of integrity, questioning attitude, always problem-solving, daily continuous improvement mindset, level of knowledge, teamwork, and process driven.