Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)
The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
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The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements and real results, which organisations achieve through the successful implementation of Business & Digital Transformation, Operational Excellence & Innovation Excellence programs.
Just Some of Our Outstanding Speakers
Chief Quality and Transformation Officer, Morningstar, Inc.
Monday 12th March 2018 | 08:00 - 17:00 pm
Anu George is Chief Quality and Transformation Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology. Anu is an avid reader, and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.
Anu has more than 20 years of experience in operations management and Lean Six Sigma. Before joining Morningstar in 2010, she had worked for Unilever and GE. She is a frequent speaker on topics including business process excellence and leadership.
Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai.
Chief, USAF Improvement and Innovation Division, United States Air Force
Wednesday 18th November 2020 | 13:30 - 15:30 pm
Brou Gautier serves as the Director of Continuous Process Improvement and Innovation (CPI2) and lead strategist for USAF Operational Excellence supporting the Deputy Undersecretary of the Air Force, Management and Deputy Chief Management Officer. In this capacity, MAJCOM/NAF commanders, CIOs, CTOs, Senior Executive Service members and government leaders rely on his counsel and leadership on lean policy and business strategies. Mr. Gautier is a Master Black Belt and private sector business owner with extensive experience in government and public sectors as both a leader and on-the-ground change agent. He developed tactics, techniques and procedures to improve command effectiveness, readiness & efficiency across a spectrum ranging from maximizing contract ROI and authoring enterprise IT architecture analysis to developing PMO governance support, business cases and root cause mitigation strategies for complex problems. He has presented leader and organization business transformation and deployment strategies for IQPC’s PEX LSS Summit, Shingo International, and multiple DoD CPI Symposia. Mr. Gautier received a B.Sc. from the US Air Force Academy, a Master of Air Mobility degree from the Air Force Institute of Technology, and an MBA from Auburn University.
Chief Strategist & VP of Digital Strategy, IBM, IBM Services
Wednesday 18th November 2020 | 15:30 - 16:00 pm
Saul J. Berman, Ph.D. is Chief Strategist, Partner & Vice President of Digital Strategy for IBM Services. Dr. Berman has more than 25 years of consulting experience advising senior management of large corporate and start-up organizations. He has directed engagements addressing issues of strategy, organization, and operations.
His clients have included most of the major global media companies as well as internet companies, telecommunication companies, consumer goods manufacturers, retailers and automotive companies. He is a frequent speaker to industry and strategic planning organizations such as the World Economic Forum, MIPCOM, Consumer Electronics Association, McGraw Hill Media Summit, the National Association of Broadcasters, Online Publishers Association and Digital Hollywood.
Director of Product Effectiveness, The United States Department of Veterans Affairs
Wednesday 18th October 2023 | 09:45 - 10:15 am
Jennifer Ford, Director of Product Effectiveness at Veteran's Health Administration, possesses nearly two decades of health care experience. Ms. Ford optimizes health care investments by producing evidenced-based assessments to maximize the intended value for America's largest integrated health care system, providing care at 1,255 health care facilities and serving 9 million enrolled Veterans each year.
Enhancing health care performance through a whole systems approach entails the expertise to improve patient care delivery and experience for the demonstration of positive patient outcomes while remaining cost effective. Ms. Ford deploys proven methodologies tailored to the health care industry to extract and maximize value throughout the health care continuum. She specializes in high reliability organizations, access to care, whole health and health IT programs which supports the mission of VA's healthcare model. Director Ford ensures that health care organizations learn and adopt the products and programs in which they invest to achieve the expected valuation, while maintaining a culture of quality improvement and patient safety.
Jennifer Ford is a published author and a frequent speaker at national and international conferences. Ms. Ford is a frequent contributor to congressional inquiries and data requests. In addition to her work at VHA, she is an adjunct professor at both Georgetown University and George Washington University. Director Ford is a graduate of American University and holds an MBA from George Mason University. Jennifer Ford has earned a Project Management Professional (PMP) designation and is a Whole Health Coach.
President and CEO, The Institute for Healthcare Excellence
Wednesday 19th April 2023 | 11:00 - 11:45 am
William J. Maples, M.D. - Dr. Maples is the founder, president, and chief executive officer of the Institute for Healthcare Excellence, a national organization supporting care redesign and cultural transformation in delivery systems across the United States.
Dr. Maples earned his undergraduate, Masters in Oncology, and medical degrees at the University of Wisconsin - Madison. He completed his residency and fellowship in Medical Oncology at the Mayo Graduate School of Medicine. Dr. Maples practiced Medical Oncology for 25 years at Mayo Clinic and helped lead the Mayo Clinic quality, safety, and experience journey.
He then served as Senior Vice President and Chief Quality Officer at Mission Health in Asheville, North Carolina where he helped Mission Health navigate cultural transformation and become a leading healthcare organization recognized for its impeccable quality and safety. Dr. Maples more recently served as Chief Medical Officer of Professional Research Consultants, Inc. Dr. Maples is an Associate Professor Emeritus of Oncology at the Mayo College of Medicine and a Clinical Professor at Brooks College of Health at the University of North Florida in Jacksonville.
Co- Founder, Creativity Effect
Tuesday 17th November 2020 | 08:00 - 17:00 pm
Dr. Karen Tilstra, Ph.D., believes everyone is creative with leadership potential. She thinks the world would be happier if everyone embraced this truth. Until that happens, she wants to help anyone who’s interested develop their inner wellspring of creativity.
Karen co-founded the award-winning AdventHealth Innovation Lab (priorly knows as FHIL), co-created the Orlando Magic’s Innovation Lab, and helped launch the San Diego State U Idea Lab. She co-designed one of the nation’s first undergraduate degrees in Innovation and Social Entrepreneurship at Rollins College.
Karen has designed innovation labs and developed design thinking teams at Santa Clara University, Pioneers International Institute, Seminole County Health Department, and Orange County. Over the last ten years, Karen and her team have facilitated over 610 Design Thinking projects for healthcare, government, universities, and Fortune 100 companies. Karen and her team have earned three innovation awards.
Karen has presented both nationally and internationally and has taught at the university level in both the US and Asia. She currently serves as an adjunct professor at AdventHealth University, and a visiting professor for Rollins College.
Karen holds a Ph.D. in Innovation and is a licensed Educational Psychologist. She holds an MA in Counseling Psychology and a BS in Journalism. She currently serves as the Executive Fellow for Innovation at the University of Santa Clara.
Chief Information Officer, Creativity Effect
Tuesday 17th November 2020 | 08:00 - 17:00 pm
Andy Tilstra, co-founder of Creativity Effect, is by nature is a collaborator, innovator, who’s always up for a ’safe' risk. Andy has five years experience facilitating design thinking projects in healthcare, government and universities. Andy also has extensive experience in launching and leading innovation projects for the AdventHealth Innovation Lab.
Andy is the co-author of the Orchard Model of Innovation and is currently rolling it out for both government and university sectors. Andy earned a master’s degree in Social Sciences from the University of Chicago graduating in 2019, with his thesis focusing on power dynamics of public space in downtown Chicago. Currently Andy is an adjunct professor at AdventHealth University, and is co-writing a design thinking curriculum with Dr. Karen for Rollins College Currently Andy co-hosts a podcasts.
Chief Experience Officer , The Institute for Healthcare Excellence
Wednesday 19th April 2023 | 11:00 - 11:45 am
Jennifer is a fierce advocate for connecting things, concepts and people, seen and unseen, that positively move the patient experience forward. Before joining The Institute for Healthcare Excellence in 2016, her obsession with the voice of the patient and family helped several health systems in Minnesota achieve and sustain remarkable patient experience performance. Jennifer also worked to help organizations generate revenue, inspire engagement and drive positivechange.
Jennifer, often described as a social chemist, believes that kindness and thoughtfulness is a key ingredient for creating meaningful relationships while still being focused on generating growth and loyalty for the organization. Her ability to lead, inspire, manage and mentor employees, providers and community made her a perfect fit for Chief Experience Officer at the Institute for Healthcare Excellence. While Jennifer takes great pride in her work, her true north remains her family, friends and relationships she develops. A graduate of the College of St. Benedict, she holds a bachelor’s degree in Liberal Studies/Communications.
Head of Digital Automation | Enterprise Architecture, Avaya
Thursday 16th December 2021 | 10:00 - 10:30 am
Rameshwar is the Head of Digital Automation @ Avaya. He is an International speaker and blogger on Digital Transformation, Enterprise Architecture & Automation.
He has partnered with the likes of CTO.Academy to Launch the next Generation Enterprise podcast to groom future leaders. He runs the 3rd largest Automation meetup group in the U.S.A known as DFWRPA which runs on the 2nd Wednesday of every month and covers a wide range of topics dealing from Quantum to Cybersecurity .
He is an advisor at various startup’s focused on Blockchain & E-Sports
Vice President, Centralized Services, Ricoh USA Inc
Wednesday 18th November 2020 | 12:00 - 13:30 pm
Dr. Marlene Kolodziej is a recognized leader in the development and implementation of customer-focused transformative technology and support solutions, with over three decades of experience in end-user, infrastructure, network, data center, programming/development, and applications experience. Formerly the Assistant Vice President of End User Services for Northwell Health, Marlene has recently taken over as Vece President Cetralized Services for Ricoh USA.
Dr. Kolodziej has broad industry experience, including chemical, publishing, finance, data retention and storage, and healthcare, with a focus on leading and directing global technology and business teams to implement innovative client support solutions that increase standardization, strengthen the organization, and decrease maintenance costs. She has provided strategic worldwide client support services, call center, operations, disaster recovery, and infrastructure management, with a focus on driving operational excellence to ensure that service levels and performance are met or exceeded.
Dr. Kolodziej holds a Bachelor’s degree in Information Sciences, and has both her Masters and her Doctorate in Business Administration.
Global Change and Culture Lead, Google Cloud
Wednesday 18th November 2020 | 12:00 - 13:30 pm
Travis is an expert in change management, organizational effectiveness, and business transformation. With +10 years of experience helping Fortune 100 companies from varying industries and across the globe go through large, strategic organizational changes, Travis brings this expertise to Google's customers and partners as the Americas Change and Culture Lead. Travis holds a Bachelor's Degree in Psychology with an emphasis in consumer behavior, business management, and neuropsychology and a Master of Business Administration with an emphasis in management, organizational behavior and theory, and accounting. Travis' education is also comprised of several notable experiences including time studying neuropsychology and neuroscience at Harvard University and performing neurology research on cognitive functioning at Aalborg University in Aalborg, Denmark.
CEO, myInvenio
Wednesday 18th November 2020 | 14:15 - 15:15 pm
In my career, I've been a methodology consultant, an application architect, an IT
researcher, and a founder and CEO of two IT organizations, OT Consulting and Cognitive
Technology. I’ve spent a significant part of my life in the Business Process Management, Application Lifecycle Management & Enterprise Application Architecture arenas. Recently I’ve been serving as CEO in OT Consulting, and since 2013 I've been dedicated to the Startup of Cognitive Technology, house of the myInvenio product. In this role, I’ve met engaging research challenges like Process Intelligence, Process Mining, Automated Business Process Discovery, Social Network Analysis, and Advanced Analytics. I am passionate about my family, my company, friends, sailing, and skiing.
Executive Vice President - Strategic Accounts, Thinaer
Wednesday 18th November 2020 | 12:00 - 13:30 pm
Cliff Tironi is Executive Vice President - Strategic Accounts. Thinaer is an IoT platform that integrates actionable data from highly-calibrated sensors and real-time employee and client feedback to give their clients unparalleled insight into their operations, predictive analytics to see the future, and consultative business process redesign to get improved results. (https://thinaer.io/)
Prior to working with Thinaer, Cliff was the Manager of Performance Analytics at the Fox School of Business at Temple University. At Fox, Cliff was the chief architect and co-creator of RoadMap™, a Microsoft-supported tool for students to visualize their progress on competencies across courses.
Cliff understands the challenges of harnessing never-ending data—and the need to leverage it in imaginative yet impactful ways. He regularly conducts data visualizations workshops to business professionals across all industries, coaching others to embrace a humanized mindset as a means to making data more relatable and, most importantly, actionable.
Fluent in Spanish, Cliff earned his M.B.A. from Arcadia University and his B.S. in Marketing from Siena College.
President, Competitive Solutions, Inc. (CSI)
Wednesday 18th November 2020 | 12:00 - 13:30 pm
Shane A. Yount is a nationally recognized thought leader, author, and President of Competitive Solutions, Inc. (CSI), an international Business Transformation consulting firm which pioneered the acclaimed organizational development system known as Process Based Leadership® - A business transformation methodology designed to create a sustainable culture of clarity,connectivity, and consistency through the use of Non-Negotiable Business Processes.
Since 1991 he has led the offices of CSI in becoming one of the nation’s most recognized Business Transformation consulting firms, personally working with such organizations as Michelin, Genentech, Pfizer, Lockheed Martin, the Department of Defense, and many others.
Managing Partner, Process Improvement Partners LLC
Tuesday 17th November 2020 | 10:30 - 12:00 pm
Adam Lawrence is the Managing Partner of Process Improvement Partners, LLC. Adam has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 250+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results.
Adam has mastered the use of many different process improvement methodologies over his career, allowing him to identify the best strategy for each organization’s goals and objectives. Adam develops sessions that are fun, engaging, and laser-focused on helping teams win.
Married to his wonderful wife for over 28 years, Peggy, together they have one son (who is also the business’s IT department). Growing up in the Washington DC area, Adam received his BS in Industrial Engineering from Virginia Tech and is mostly a self-taught Lean practitioner, with certifications from the University of Michigan. He enjoys time with family and friends, loud music, traveling, the many great clients he has worked with (his extended family), and his many business adventures.
Director Global Digital Industrial Operations, Electrolux
Thursday 16th December 2021 | 11:30 - 12:00 pm
For two decades, Hao has led digital transformation initiatives for IBM, Unilever, GE, Ford, GM & collaborated with IDEO & the Aspen Institute to drive social innovations.
Also, he’s successfully started two non-profits that partner with the education systems in the United States and China to nurture the next generation of innovators. Lastly, to strengthen his physical, mental & spiritual self, Hao recently completed a US Navy Seals training program.
Executive Advisor and Director (ex EVP Global Operations in ADAMA), ADAMA Agricultural Solutions Ltd.
Wednesday 18th November 2020 | 13:30 - 15:30 pm
Dr. Abramov has an internal drive to improve things around him. Throughout his career, he has developed and implemented processes to improve organizations and operations and their effectiveness by leading significant changes.
Dr. Abramov joined Adama in 2012 as Executive VP for Global Operations. ADAMA Agricultural Solutions Ltd. is one of the world's leading crop protection companies, with a revenue of ~4 B$.
A large part of Eli’s role at Adama has been to deliver on the company purpose of "Creating Simplicity in Agriculture” through operations.
During the 6 years, under Eli’s leadership as an Executive VP for Global Operations, Adama has become the best in class within its Industry on all aspects of Supply Chain and Inventory management. In addition, the Operations team have managed to drastically reduce the cost of goods which reflects in huge improvement on all aspects of the business performances.
Before Joining Adama, from 2009 to 2012, Dr. Abramov has served as CEO of Baran Group, the largest and leading Engineering and project management Group in Israel. The Group serves many different industries (Chemical and Petrochemical, Energy, Water, Infrastructures, Telecom and more).
Dr. Abramov holds a Ph.D. (Summa cum Laude) in Materials Science and Engineering,
Ben- Gurion University of the Negev.
Eli is also a member of the Executive Board of the Israeli Manufacturing Association and serves as the Head of the biggest Union within the association responsible for the Chemical, Pharmaceutical and Environmental Industries
On a more personal note, Eli is a strong proponent of giving back to the community, and serves as Chairman of the Executive Committee for the Sami Shamoon College for Engineering.
Former Sr. Director, Organizational Development and Change Management, Walgreen
Wednesday 18th November 2020 | 08:30 - 09:00 am
Brian Kedzior gets inspired by change (it’s strange … he knows this) and his current mission is to make business more HUMAN.
As Senior Director of Organizational Development at Walgreens, Brian and his team worked directly with leaders at America’s largest retail pharmacy to develop the critical business capabilities they need to achieve their goals and inspire people to achieve more than they ever thought was possible.
Brian’s career has spanned public relations, insurance, financial services and even time as a consultant. He speaks at events across North America on leadership and transformation, and is a certified, trained ninja (ok, that last part is made up).
Director Strategic Planning & Performance Management, BOCC-Palm Beach County
Tuesday 17th November 2020 | 08:30 - 10:00 am
Dr. Keith A. Clinkscale is a recognized Lean Six Sigma Black Belt & Operational Excellence Executive known for establishing best-in-class strategic performance management programs. Keith Clinkscale demonstrates a combination of broad industry experiences, performance management acumen and a history of results-oriented management consulting to drive significant improvement and cost savings. As a seasoned Industry Executive and Management Consultant, Keith built a reputation of excellence in all areas of operations.
His skillset includes over 30 years of Executive Coaching, Training and Content Design, Process Improvement, Benchmarking, Total Quality Management, Balanced Scorecards, Business Process Re-engineering, Strategic Planning, and High Performance Teams. Keith’s experience and sensitivity to customer concerns has always enabled him to provide a high level of service, whether in industry or as a consultant. Keith has headed the Performance Management Office at Palm Tran. Keith’s team provided executive coaching, goal and target setting through benchmarking, established and reported balanced scorecards, developed department scorecards and held department directors accountable for addressing deficiencies. Dr. Clinkscale has been the champion of Performance Reporting, Management and Improvement at Palm Tran.
Keith has a B.S. in Electrical Engineering from Boston University and a PH.D in Strategic Leadership from Concordia College & University. He is now the Director of Strategic Planning and Performance Management for Palm Beach County and supervises all activities related to the long-term strategic plan of Palm Beach County as well as the strategic planning of over 30 county departments. Keith is responsible for assisting the Board of County Commissioners (BCC), Executive Team, Department Directors, and staff with the development of long-term goals, objectives, strategies, and actions.
CEO, OpusWorks (by The Quality Group)
Tuesday 13th March 2018 | 13:00 - 14:30 pm
For nearly 25 years, Rob and his team have been helping organizations “get people on the same page” for deploying Lean, Six Sigma, Operational Excellence, and Project Management. OpusWorks has pioneered the wise, and customized, application of advanced blended learning and execution technologies so customers can accelerate skill-building, propel culture change, and increase ROI.
Rob began his career with IBM and he is a graduate of Emory University in Atlanta.
VP Operational Excellence, Greene Group Industries
Tuesday 17th November 2020 | 14:30 - 16:00 pm
Each day, Steve looks forward to meeting new people, new challenges, learning, and opportunities to bring business performance, competitiveness and growth to new levels. Steve is the Vice President of Operational Excellence for Greene Group Industries, a privately-held major supplier to leading industrial manufacturers, with locations across the USA.
Reporting to the President, Steve works across the company’s business units and functional areas driving organizational alignment and fostering a customer focused culture to support the goal of continuously improving competitive advantage. Prior to the Greene Group, Steve spent 20 plus years working internationally, gaining experience and expertise across industries and disciplines.
He has worked seven years in management consulting, seven years in operational leadership roles, five years running a high-tech start-up, and served four years in the United States Air Force, where he was awarded the Air Force Achievement Medal.
A firm believer in understanding fundamentals, Steve strives to make sure that all team members understand what constitutes the foundation of their organization’s competitive advantage and how each person’s role strengthens that foundation. He is focused on providing the leadership, strategies, and development needed to help enable individuals to more productively contribute to the organization’s success.
Managing Director & Head of Digital Transformation, Klöckner Shared Services GmbH
Wednesday 18th November 2020 | 12:00 - 13:30 pm
Marcus has been working at Klöckner since February 2019. The Digital Transformation Department is a Shared Service Center and offers Solutions and Servicesfor Logistics, Operations, eCommerce, CRM, Procurement and Process Management.
Main business fields are optimization of Logistiscs and Operations, strengthen Digitalization and drive process automatization within the value chain. Marcus holds a Diploma in Business Adminsitration from the Catholic University of Eichstaett-Ingolstadt.
Before he joined Klöckner he was Managing Director for eCommerce Solutions at FIEGE Logistics and the Westphalia Datalab in Müster. Marcus started his career after University at Arvato AG in the CRM Solutions Unit. Main interests of Marcus are Photography, Sketching, Cross-Fit, Arts and Architecture.
Sr. Program Manager - Platform Health Operations, Twitter
Wednesday 5th April 2023 | 10:00 - 10:45 am
Andrae Kirkland is an ASQ Certified Lean Six Sigma Black Belt who has led transformative initiatives for NASA, Nike, and Anheuser-Busch InBev. In his current role as a Sr. Program Manager at Twitter, Andrae pairs his continuous improvement expertise with next-level technologies to develop innovative solutions to combat some of the most pressing challenges that exist today - content integrity and data protection.
Director, Operational Technology and Strategic Planning, 3M
Wednesday 15th December 2021 | 16:00 - 16:30 pm
Michael Muilenburg is the Director of Operational Technology at 3M in the Engineering, Materials, and Process Technology Organization.
Partner & Vice President, Siemens AG
Wednesday 18th November 2020 | 16:00 - 16:30 pm
Oliver Maeckel is Partner / Vice President at Siemens Advanta Consulting. He has been with Siemens AG since 1997. The focus of his current work is, in particular, the digitization of project business processes and the optimization of the development and delivery of "first-of-its-kind" large-scale projects. Over the last years, he and his team were able to decrease risks and to speed up project business processes in the pre-sale, sales and execution phase using digital technology.
CEO, Global Excellence & Innovation, Innovation & Excellence
Wednesday 14th March 2018 | 20:30 - 21:15 pm
José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.
Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.
Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.
He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.
President, Omicron Partners
Wednesday 18th November 2020 | 14:15 - 15:15 pm
Tony is a Senior Operations Executive with over 2 decades of experience guiding global growth and transformation initiatives, realizing game-changing process improvements, cost efficiencies, and securing a meaningful competitive edge within the Healthcare, Pharmaceutical and High-Tech industries. He is currently President, Director, Board of Directors of the Association of Business Process Management Professionals and Partner, Omicron Partners, a strategy and operations advisory firm.
NA Managing Partner, IBM Services, IBM Services
Tuesday 17th November 2020 | 10:30 - 12:00 pm
Philip has 20+ years of experience in consulting, and currently leads IBM’s Digital Strategy practice in North America. His primary focus is on large digital transformation programs using existing, new, and emerging technologies to develop and deliver strategies that accelerate revenue growth and value capture.
Philip has served clients across a range of industries –Retail, Consumer Products, Tech/Telco, Travel, B2B Distribution, Financial Services. He has also advised institutional investors on investment strategies related to digital shifts.
President, Founding Partner, AdaptOne
Wednesday 18th November 2020 | 12:00 - 13:30 pm
As president and founding partner of AdaptOne, John is responsible for executing the company’s strategic solution direction while staying true to its mission of being the most adaptable enterprises supplier centric procurement platform in the marketplace.
His passion for technology as an enabling force behind mission-critical business process optimization spans his entire 25+ year career. Growing up in a military family he cultured at an early age that flexibility, humility and passion were characteristics that would drive his inspiration . After receiving a degree in Computer Engineering from Auburn University, he quickly joined GTE focused on the design of command and control systems for the U.S. Air Force.
As his passion for applying leading-edge technologies to transform business outcomes flourished, John began consulting with leading Fortune 500 companies across various industries including telecommunications, government, IT and transportation. For over a decade, he’s led many transformation initiatives that sought the use of nimble technologies and best practice business process optimization to develop solutions that provide organizations with enterprise transparency and competitive differentiation.
The Bright Idea Guy, Shift Happens
Tuesday 17th November 2020 | 08:30 - 10:00 am
James Feldman is a globally recognized business advisor, mentor, innovation Sherpa, author, speaker, and serial entrepreneur, who has guided hundreds of companies and thousands of individuals around the world towards optimum performance levels. He advises companies on building strong customer-concentric, innovative organizations that deliver transformational growth to achieve goals, overcome challenges, and think ‘inside the box’ to solve problems.
The robust result of his real-world information is that attendees become more enlightened to influence their behavior and competitive differentiation. He delivers a strong, entertaining, thought-provoking presentation that will demonstrate 'shifts’ based on a series of interrelated actions with a focus on obsessive intimacy and attendee engagement.
James delivers proven real-world strategies that target and transform challenges into opportunities! It’s about how to think, not what to think. Leveraging extensive experience developing and implementing effective strategies to drive business improvements for both non-and for-profit organizations, h
Utilizing licensed movie and television scenes attendees will be simultaneously entertained and educated.
His presentation is applicable to brand development, hospitality innovation, business transformation, leadership development, creative problem solving, new business development, B2B/B2C marketing, innovative problem solving and strategic planning.
Throughout his executive career, he founded several performance improvement companies. He has been responsible for facilitating Toyota’s launch of new products, spearheading the introduction of breakfast at McDonald’s, raising $450M for the Y-ME Breast Cancer Organization, and improving Hewlett-Packards go-to-market strategies. James’ clients have included leading organizations such as AT&T, Carnival Cruise Lines, Apple, Verizon, US Department of Defense, Hyatt, Walt Disney, Ritz Carlton, Microsoft, MGM Casinos and Resorts, MGM, Walt Disney, American Dairy Association, Cremation Association of N.A. Ford, the March of Dimes, and the American Dental Association.
A highly respected Thought Leader he is the author of several books. They include "D-A-T-I-N-G Your Customer®," "Shift Happens!®", “Thriving on Change in Organizations” and “Celebrate Customer Service – Insider Secrets,” and has written for publications including Adweek, Advertising Age, Investors Business Daily, and Business Travel News. Named one of the Most Innovative People in the 21st Century by Incentive Magazine.
James has earned more professional certifications than almost any other speaker including Certified Speaking Professional (CSP), Certified Incentive and Travel Expert (CITE), Certified Professional of Incentive Marketing (CPIM), Certified Performance Technologist (CPT), Master Incentive Professional (MIP), Platform Certified Speaker (PCS), Certified Underwater Photography Instructor, Private Pilot, and Artisan Chocolatier.
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Invitation Only - Collaborative exchange among Global Leaders of the best companies in the world to network, share, and learn.
The Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES) focuses on how organizations around the world are rethinking and adjusting the role of operational excellence to prepare for the future, transform their businesses, and gain a competitive advantage.
This event is the largest gathering of senior-level executives across the entire business transformation & operational excellence ecosystem.
Hear from the best selection of senior level Operational Excellence and Business Transformation Leaders from the world’s biggest, most advanced companies
Gain insights from the fastest growing, most agile, most innovative organisations into how they are achieving unprecedented levels of excellence
Benchmark against the best in class across all major industries
Get to grips with the evolving role of Operational Excellence as part of a strategic tool kit for managing change
Uncover cutting edge solutions, forge winning partnerships and grow your network
More discussion sessions, networking opportunities and interactivity
The ONLY event to meaningfully address strategic BT and OE challenges in the context of the bigger picture trends and global industry movements transforming the way we do business
The ONLY event to actually act on your feedback - More networking, more interaction, more case studies
The ONLY event to build its agenda through 6 months of painstaking primary research with select innovative industry leading practitioners, ensuring our content is weighted precisely to the most pressing industry challenges and future trends
Unrivalled levels of speaker content scrutiny to deliver the best content of any event in this space and put our foot down on NO SALES PITCHES
The event with the best spread of industry expertise, allowing you to learn from parallel sector expertise and benchmark with the best in class
The ONLY end-to-end Business Transformation & Operational Excellence event on the market bringing the whole value stream and ecosystem together to look at Innovation, Strategy, CX, Culture, Leadership & Agility to achieve top line growth.
Managing the rate of Change in Industry 4.0
While the fourth industrial revolution has brought about unprecedented opportunities to drive value creation through data-led, intelligent machine-supported operational excellence; the comprehensive transformation needed to realise this potential brings with it a great deal of uncertainty, risk and complexity.
Rapid technological change has democratised innovation. While smaller, more agile companies disrupt traditional industries, large organisations with ingrained multi-layered legacy systems, processes, practices and cultures are having to reassess how to bring their clout and experience to bear in ever-changing business environments. Business as usual is simply not an option, and the ability to effectively transform and continuously improve is fundamental to survival and growth.
We are working towards:
Increasing agility to manage constant rapid change
Gaining enterprise wide visibility on systems, processes and culture
Prioritising change and managing resources
How to apply lessons from smaller, innovative, more agile companies
Holistic data-led, customer value centric approach
The modern customer is better connected, better informed and more vocal than ever before; they have far less reliance on brands to provide them with the information they need to make purchasing decisions. Seamless interactions across all touch-points is the new baseline for customer experience excellence. Whether consumer facing or not, the creation of customer value needs to be at the heart of strategic development for all businesses. The systems, processes and culture that support the development and delivery of customer value are of equal importance to success.
We are working towards:
Understanding changing customer demand and segmentation
How to align E2E transformation with customer value creation
Instilling a customer focused culture in non-customer facing business units
Minimising risk of reputational damage and harnessing the power of customer advocacy
The evolution of company culture in line with the future of work
As ever, cultural challenges remain the most significant barrier to operational excellence and transformation success. The way we work is evolving: Mundane and repetitive tasks are increasingly automated, the need to work on-site is diminishing and traditional working siloes are being deconstructed. To overcome resistance to changes in working practices, tools and environments, you need to provide transparency and clarity around change and create consistent agency and accountability at all levels of the business.
A culture of innovation is needed to harness the value that exists throughout the organisation. A culture of continuous improvement is needed to inspire and manage positive change. A culture of empathy and inclusion is needed to improve wellbeing and performance. A balance between standardization and diversity needs to be struck to get the best out of the people who embody the identity and values of your organisation.
We are working towards:
Hiring and retaining employees with the relevant skills
Developing effective cultural change KPIs and metrics
Strategies for effective communication and engagement
Understanding future of work trends
Developing the leadership needed to support sustainable change and continuous improvement
One of the things that successful transformation and excellence initiatives have in common is consistent, ongoing, involvement from senior leadership. Meaningful and lasting change can only happen if the people in your organisation are aligned behind a strategic vision. Gaining an enterprise wide view of change initiatives under strong leadership to prioritise resources is an extremely complex challenge.
Operational Excellence and Transformation leaders feel frustrated in many cases by the lack of sufficient top-down involvement and support for their initiatives, and their own efforts are often frustrated by a personal lack of strategic vision and enterprise-wide view of resources and priorities. Communication between C-level executives and change leaders needs to be improved to bridge the gap.
We are working towards:
Techniques for getting meaningful C-level buy-in for change
Competency gaps
Leadership development program management
How to develop an enterprise level strategic view as a change leader
How to overcome project inertia and change saturation
Identifying and prioritising RPA and AI opportunities and other Industry 4.0 Technology
Data has been described as the oil of the modern age; the effective capture, analysis and application of data is the fuel that drives successful operations in all companies. There is nothing “magical” about AI or RPA. They simply provide the opportunity to capture, analyse and use that data on a larger scale, more precisely and more efficiently. The implications for efficiency, cost-reduction and personalisation are enormous.
A pressing challenge for many organisations is identifying the right opportunities and prioritising investment in RPA transformation. Operational excellence methodologies are an indispensable tool in paving the way for implementation and managing the necessary change. The scale of change, cultural impediments and technical integration challenges are added to by the intrinsic uncertainty that comes with the adoption of any rapidly developing technology.
We are working towards:
Developing a business case and demonstrating ROI
Risk mitigation
Integration of new technology into existing processes and systems
Overcoming cultural resistance to adoption of new technology
Making the right decisions, at the right time for the right reasons
Ensuring the future of your organisation as a key element of value-creation ecosystems
Traditional, inward looking innovation organisations working on long-term product and service development cycles are no longer sufficient in their own right to meet the demands of today’s markets. Fast-paced, agile innovation needs to run in parallel with longer-term innovation and be strategically aligned. Further to this, the scope of value-creation needs to be broadened to develop new business models and diversification strategies, particularly in sectors like energy, transport and financial services where traditional business models have already been in part superseded by those more in tune with customer demand and technological advances.
It isn’t enough for corporations to be reactive to disruption; they must become an indispensable element of a value-creating ecosystem defining the future of their industries. Many companies are increasingly looking outward to meet demand through partnership, acquisition and investment in small, high-potential start-ups. For companies large and small, defining their role in a value-creating ecosystem will be key to shaping their future.
We are working towards:
Maintaining relevance to survive and thrive
Business model innovation and diversification strategy
M&A integration strategy
Incubator and accelerator investment and partnership strategy
As disruptive business models, technology and organisations have matured and entered the mainstream, there is an ever growing demand to bottle the essence that made rapid success possible and apply it to operations at scale. This track will provide focus on scaling excellence and agility from a joint perspective of traditional industry giants and rapidly growing newer entrants. How do we maintain the agility that lies at the heart of rapid growth organisations as they continue to expand and scale up operations and put scalability at the heart of Operational Excellence strategy?
How Environmental Sustainability is fast becoming a leading driver of transformation
Climate change presents an existential threat to mankind, and environmental sustainability will be an increasing driver of change both through consumer demand and regulation. The winners will be organisations who embrace change and the opportunities presented by moving ahead of the curve. This is an emerging focus of great importance and will become a future segment of increasing weight year on year. We are giving leaders in this space a forum to be at the heart of developing a strategic approach to accelerating change both within their organisations and wider sectors.
Moving the needle from awareness to action in correcting gender inequality
Thanks to the tireless work of many inspirational leaders, we have reached a point where there is unprecedented awareness of inequality in the workplace. The damaging effects of the gender pay gap, under-representation of women in leadership roles, unconscious bias at all levels of business are now starting to get the attention they deserve. We will be highlighting some of the real world strategies that can be deployed to take the next steps in your organisation and providing an environment in which to innovate new initiatives, grow collaborative partnerships, formulate KPIs and develop training techniques to help move the needle from talk to action.
Addressing supply chain transparency and compliance
There is increasing regulatory and customer demands on organisations to provide supply chain transparency. Managing these risks is a growing area of focus, particularly for large organisations with global operations. Distributed ledger technology (Blockchain) has provided an opportunity for incorruptible traceability of transactions at all stages of the supply chain which is a game-changer for supply chain excellence. What do you need to do to take advantage of the opportunities available?
Learn MoreExcellence & Innovation Acceleration: Unleashing the Power of Great People and Organization
Deploying Toyota Kata to Enable CI Culture Development
Standardized Work Implementation
Leveraging Vendors to Drive Global Scale
Enabling Supply Chain Excellence with Blockchain and the IoT
Accelerating Project Execution using the Scaled Agile Framework and Total Business Management
The Evolving role of Operational Excellence in Industry 4.0
The Approach to Human Manipulation: The Intersection of Psychology, Six Sigma and Change Management
The Secrets to Large-Scale Business Transformation Success
Enabling Value-driven Transformation with People, Process and Technology Aligned Behind Organisational Culture
Defining your Identity as part of a Value-creating Ecosystem
Identify and Prioritize Transformation Opportunities
Process Controls Digital Transformation
Aligning Business Transformation with the Future of Work
Managing Large-scale E2E Supply chain Transformation
Systems Thinking & Approach: The Enterprise Operating System for the Concept to Cash Value Stream
Agile Transformation in a regulated environment
Enabling and Delivering Operational Excellence (OE) Through Management System (OEMS) and Operational Discipline (OD) Deliverables
World Class Manufacturing Transformation
Managing Disruption to Industry Supply Chains
Mastering Change Management & Cultural Transformation
The Recipe for Sustainable Organizational Productivity
Culture Transformation KPI and Metrics Development
The Neuroscience of Change and How to Make it Stick
Developing an Action-oriented Mindset and Positive Culture to Drive Transformation
Approaching Operational Excellence Culture – The Systematic Way
The Underestimated Value of Empathy in Sustainable Business Change
Elevating Quality Culture & Quality Competencies for a Global Workforce
Using E2E Customer Value and E2E Process to Drive Culture Change
Supercharge Your Culture
Why is Sustaining the Effects of Operational Excellence Programs so Difficult?
From the Disrupted to the Disrupter - Leveraging your Business Value to Become an Indispensable Agent of Change
The Importance of Enduring Technology Partnerships to Future Success
Design Thinking to Empower Industry 4.0 Leadership
Sowing the Seeds of an Enduring Innovation Partnership Strategy
Innovating culture! - Is it possible to unlock the intrapreneurial spirit within a big traditional multinational corporation?
Harnessing IoT Innovation to Transform
Inspiring Innovation Enterprise Wide
Designing a Roadmap to Optimize Short-term and Long-term Innovation
Applying Lean Six Sigma to Big Data Analytics
Introducing the Digital Workforce of the Future - RPA Change Management Program
Realising the Benefits of CMMI 2.0
Innovation and Digital in the Future Supply Chain
API and Open Architecture Development
Exploring the role of Organizational Competencies in Information Technology Outsourcing
Enabling AI Project Initiatives with Agile Development
Digitalization: How to move from hype to Generation of Business Return
Digital Workforce Demand Management
Bringing your Customer to the Center of Operational Transformation and Intelligent Automation Adoption
Connecting Customer Service to the Business Transformation Value Stream
Managing Industry Change in line with ACES Mobility Trends
Building Data-Privacy Compliance into your Customer Experience Excellence Programs
Leveraging Customer Journeys to Create end-to-end Value
Introducing the Digital Workforce of the Future with an Automation Change Management Program
Leader as Coach – A Lean Approach to Creating a Coaching Culture
Lean Transformation of Training and Skills Development
The Impact of Leadership Choices During Times of Transformation
From Change Sponsors to Agents of Change - Leading a Re-imagined People-first Transformation
Assessment as an Accelerant to Operational Excellence
Developing Frameworks to Inspire and Support Continuous Improvement Champions, Attract and Retain Talent
Cutting Through the Noise - How can you use AI to Drive Transformation and Operational Excellence now?
Operational Excellence, a Value-based Systems Approach at Scale
Reinvigorating the Lean Approach with a Scalable Pilot Approach
Best Practice from a Comprehensive Continuous Quality Improvement Program in times of rapid change
Creating a Symbiotic Relationship with Startups
Agile and Innovation Approaches
Transforming through analytics in a non technical world
Aligning an Organization Post Merger and Acquisition
How to Identify and Resolve “Points of Failure” in Business Processes
Delivering Exceptional Operations Results: Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs)
Process Management and Agile: A Joint Design and Implementation Approach
Gaining Complete Visibility of your Processes with Data Mining
How Advanced Communications Skills Can Turbo Charge Change Management
Portfolio Workflow Management with Kanban and SAFe
More parties, dinners, and get-togethers, all about making new industry friends, in the beautiful setting of the Orlando
BTOES has been engineered to exceed expectations and create more engagement opportunties:
This event has been designed to provide create more meaningful conversations and commercial connections.
The summit will address some of the biggest challenges, which are:
What is Operational Excellence? It is important we define it.
Operational Excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology-driven rapidly changing business models, which require organizations to undergo an end-to-end business transformation. Operational Excellence can also be viewed as execution excellence.
Some of the key process methodologies used are Lean Thinking, Six Sigma, Hoshin Planning, Balanced Scorecard etc.
However, the focus of Operational Excellence goes beyond the traditional continuous improvement methods to a long-term change in organizational culture. Companies in pursuit of Operational Excellence do two things significantly different than other companies: they manage their business and operational processes systematically and invest in developing the right culture.
Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization. The goal is to develop one single, integrated enterprise level management system with the ideal flow. The second component, a culture of Operational Discipline, is commonly described as doing the right thing, the right way, every time. This culture is built upon guiding principles of integrity, questioning attitude, always problem-solving, daily continuous improvement mindset, level of knowledge, teamwork, and process driven.
Learn MoreGet the Agenda as soon as it's released. Plus, announcements on the forward-thinking speakers and visionaries.
The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
The Business Transformation & Operational Excellence World Summit & Industry Awards is the industry's largest senior-level event that is driven by the huge industry demand for a large-scale, cross-industry, future-focused operational excellence event that is energizing, inspiring, and engaging.
This event is an entirely fresh experience that defines the ecosystem and is where the industry leaders gather to create the future.
It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation.
We do not offer any exhibit hall-only or partial attendance rates.
Please visit http://btoes.com/register