Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)
The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
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The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements and real results, which organisations achieve through the successful implementation of Business & Digital Transformation, Operational Excellence & Innovation Excellence programs.
Director Spark Tank and Enterprise Performance Management, United States Air Force
Thursday 19th November 2020 | 08:45 - 09:25 am
Brou Gautier serves as the Director of Continuous Process Improvement and Innovation (CPI2) and lead strategist for USAF Operational Excellence supporting the Deputy Undersecretary of the Air Force, Management and Deputy Chief Management Officer. In this capacity, MAJCOM/NAF commanders, CIOs, CTOs, Senior Executive Service members and government leaders rely on his counsel and leadership on lean policy and business strategies.
Mr. Gautier is a Master Black Belt and private sector business owner with extensive experience in government and public sectors as both a leader and on-the-ground change agent. He developed tactics, techniques and procedures to improve command effectiveness, readiness & efficiency across a spectrum ranging from maximizing contract ROI and authoring enterprise IT architecture analysis to developing PMO governance support, business cases and root cause mitigation strategies for complex problems. He has presented leader and organization business transformation and deployment strategies for IQPC’s PEX LSS Summit, Shingo International, and multiple DoD CPI Symposia.
Mr. Gautier received a B.Sc. from the US Air Force Academy, a Master of Air Mobility degree from the Air Force Institute of Technology, and an MBA from Auburn University.
LM Fellow & Chief Data Architect, Lockheed Martin
Thursday 9th May 2024 | 10:05 - 10:35 am
Head of Business Transformation, Johnson & Johnson
Thursday 9th May 2024 | 13:55 - 14:25 pm
Ana has 24 years of experience working for Multinationals in different countries, and currently, she is opening her own consulting company named Ignite Business.
Ana works as a Sr Customer Experience Manager supporting Johnson and Johnson to drive cultural change.
She is recently coaching and mentoring Johnson and Johnson technologies teams to implement CX metrics that matter to the business with a human-centric approach.
Ana has Customer Experience Certification, holds an executive MBA, and is fluent in 3 languages (English, Spanish, and Portuguese.)
Architect Lead, Starbucks
Thursday 9th May 2024 | 09:15 - 09:45 am
Thomas Ball spent his early youth growing up among the radar sites and beautiful countryside of rural Germany as an USAF Airman after joining the AF at the earliest age possible. Transitioning through various technical programs, earning his BS in Electronics Systems from Southern Illinois University, Carbondale, and leaving the AF after serving on board a Communications Platform that performed redundant technical services to the US Pentagon and our National Command Authority, Thomas joined EDS, a pioneering technology leader, as Systems Engineer. Leaving EDS with a core group to launch a technology internet startup Thomas was pivotal in creating a foundational and pivotal technology platform that lead to new directions for correlating search and personal preferences in a new and challenging internet ecosystem. After consulting internationally, Thomas joined Starbucks as Infrastructure Architect. While at Starbucks Thomas has moved between the Data Platform, Foundational Infrastructure, and Cloud transformation space. Thomas very much enjoys sharing his foundational technology passion and experiences with others as well as listening to the questions and observations on how technical ecosystems can be more resiliently instantiated to provide higher levels of service and lower costs.
Change Leader Continuous Improvement, Intuit
Tuesday 7th November 2023 | 12:00 - 12:45 pm
Cynthia Long is an award winning Continuous Improvement Leader and Strategist. Over the last 20 years, her passion for Lean Six Sigma has led her to create, innovate, and be a Revolutionary Leader for Continuous Improvement. She is based in San Diego. As a leader in technology, Cynthia is driven to mentor other women so that they can find magnificent opportunities for awesome careers in tech. Her expertise includes, being a Revolutionary Leader for Continuous Improvement, Business Transformation Strategist, Lean Six Sigma Master Black Belt, Public Speaker and a dedicated Philanthropist and Mentor to women in tech. Her speaking engagements include: Strategic Conversations- Mentoring and Beyond (Women in Technology) Build to Fit - Paint to Match; Continuous Improvement in an ever changing landscape (ICMI Contact Center Expo 2022) Data; Driving from the Customer Seat (Intuit) Cost of Complexity (Intuit) Surviving Domestic Violence (Compass Center For Women and Families )
Head of Digital Transformation, CME Group
Wednesday 14th March 2018 | 14:25 - 14:55 pm
Anish Sharan is the Head of Digital Transformation at Pritzker Private Capital where he leads the development of digital capabilities that enhance customer experience, drive operational excellence, and deepen data utilization across PPC’s portfolio of companies. Pritzker Private Capital ("PPC"), a leader in family direct investing, partners with middle-market companies based in North America with leading positions in the manufactured products and services sectors.
He joins Pritzker Private Capital from the Chicago Mercantile Exchange, where he was Director of Transformation and Execution, responsible for driving digitization, technology modernization, and enterprise transformation initiatives. Mr. Sharan brings 20+ years of global leadership experience across digital operations, e-commerce, and technology-focused roles at The Nielsen Company, Leo Burnett Worldwide, Motorola, and Toyota.
Mr. Sharan holds an MBA from the University of Chicago Booth School of Business and is a certified Lean Six Sigma Master Black Belt. He is also an adjunct faculty at the Lakeforest Graduate School of Management.
Head of Digital Engineering, Kraft Heinz
Senior Vice President, Citi
Thursday 9th May 2024 | 11:15 - 11:45 am
Kamal Mohanty is Senior Vice President at Citi, New York.
An Indian American business executive with 20 plus years of cross functional expertise across product, technology, and risk in global organizations. Kamal is an expert at creating growth strategy for scale and leading transformational change with excellence. Successes include strategy, client experience, digital transformation, building global teams, cross-functional team leadership, general management, diversity, and inclusion.
Kamal holds a Bachelor's Degree in Electronics engineering from National Institute of Science and Technology India and later completed the Senior Executive Leadership Program at Harvard Business School.
Principal of Operational Excellence and Transformation, Amazon
Thursday 9th May 2024 | 12:30 - 01:00 am
Anu is an experienced and passionate change agent. She has expertise in partnering with c-suite executives and peers to drive the successful execution of strategic and transformational programs, building lasting collaborations, delighting customers and establishing best practice solution portfolios for Quality-boosting initiatives.
Throughout her career she has served in four Fortune Healthcare companies and non-for profit organizations such as WEDI (Work group for EDI) where she chaired the workgroup for Healthcare Policy guidance. Her contributions towards setting up best practices for interoperability and harmonization of Healthcare Information were published in the 2013 WEDI Report.
Anu is an active contributor and champion of leading industry best practices such as developing the rule book for the ICD 10 Testing programs. She was the one of the leading members of the ”ICD-10 Testing collaborative” that promoted sharing quality best practices amongst major healthcare payers including UnitedHealth Care and Blue Shield of California. In 2019, Anu delivered a compelling presentation at BTOES 2019 on driving innovation in the cultural transformation for rapidly changing organizations. This presentation showcased the transformational work that she has led at Molina Healthcare Inc.
Most recently, she has been invited by Amazon as their Principal of Operational Excellence to establish global best practices and build a culture of operational excellence for Human Resources of their Devices business.
Anu holds a Baccalaureate in Science, a Masters in Organic Chemistry and has obtained Management credentials in Healthcare Administration from the Wharton School of business. She is also a Certified LEAN Six Sigma Master Black Belt.
She is devoted to the cause of elevating the career goals of young women through coaching and mentoring.
Her Hobbies include travel, study of period architecture and water sports.
CEO and Wall Street Journal Bestselling Author, FROM, The Digital Transformation Agency
Thursday 9th May 2024 | 11:15 - 11:45 am
Howard is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.”
Global Head - Innovation, Amazon
Tuesday 7th November 2023 | 11:00 - 11:45 am
Xiaochen is a Global Head of Innovation & Go-To-Market with AWS. In this role, he leads a team of both technical and operational staff in shaping AWS emerging technology and Web 3.0 related innovation offerings in the areas of digital assets, central bank digital currency, green finance and regulatory and supervisory technologies in supporting public sector financial institutions to achieve their missions in monetary policy, financial stability, economic growth, climate change and sustainable development.
Operational Excellence Expert, Merck
Thursday 9th May 2024 | 01:30 - 02:00 am
Caring and Experienced Portfolio Operations and Project Management Leader within the Pharmaceutical Industry. I aspire to lead and grow organizations with vision and strategic focus, developing highly performing teams with energized leaders who work transparently and ethically, go the extra mile to ensure delivery to realistic and data-driven plans, collaborate with a sense of urgency to address unmet medical needs and bring innovation to patients and healthcare communities worldwide. Managed multi-million dollar annual budgets exceeding $100 million. Proactively self-started and led several successful strategic initiatives generating project lifetime savings greater than $52 million. I continually seek to learn new skills while delivering and creating a value-added rewarding work environment.
CEO, Global Excellence & Innovation, Innovation & Excellence
Wednesday 14th March 2018 | 20:30 - 21:15 pm
José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.
Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.
Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.
He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.
Founder and President, Purpose Works Consulting LLC.
Wednesday 8th May 2024 | 08:30 - 10:00 am
Thomas Bertels is a management consultant and business transformation expert on a mission to make work more productive, valuable, meaningful, and impactful. He has more than 25 years’ experience helping companies across a range of industries, from start-ups to Fortune 500, transform how work gets done. Prior to founding Purpose Works, Thomas was a founding partner at OXYGY/Valeocon Consulting, a global consulting boutique. Earlier in his career, he led the process improvement and design practice at Aon Consulting/Rath&Strong and held various line management positions at ABB. Thomas has written several books and authored numerous articles on process redesign, strategy deployment, change management, organizational learning, metrics, and innovation. His latest book, Fixing Work, will be published in September 2023.
Vice President Enterprise Process Excellence and Quality, PSCU
Thursday 9th May 2024 | 04:00 - 04:30 am
Senior Enterprise Architecture Leader - Digital Business Transformation Leader & Enterprise Strategy Leader, Molina Healthcare
Thursday 9th May 2024 | 04:30 - 05:00 am
Highly Focused and a Visionary Digital Transformation leader with 23 years of experience and a successful track record in leading Organizations to achieve significant business results in large, global and complex Fortune 500 organizations achieving strategic and tactical goals. An Enterprise Architecture and Strategy Leader with a big picture visionary thinking and providing thought leadership to craft transformation strategies, aligned with Business Vision and Organizational goals. Extensive experience with driving Business, technology and architecture choices by setting up standards for simplification, standardization, innovation and modernization. Proven ability in the areas of Digital Business Transformation, Customer Experience & Growth, Change Enablement, Operational Excellence, Business and IT Alignment Strategy,M&A and Enterprise Business Integrations across various Business and Industry domains such as Banking, Finance, Insurance, Pharmacy, HealthCare, Real Estate, IT Consulting, Government and Retail Industries. As a Digital Transformations, Enterprise Architecture and Strategy Leader, I have led globally distributed cross functional teams in highly matrixed organizations with people, processes, technologies and cultural barriers in Cloud strategy, Application Rationalization, Modernization, API/Cloud Modernization roadmaps, COE & Enterprise Governance, establish EA practices to achieve desired Organization and Business goals.
Vice President, Fiserv
Thursday 9th May 2024 | 05:00 - 05:30 am
Accomplished executive with a 25+ year career globally in commerce, financial services, hospitality, telecommunications and pharmaceutical industries. Business development and revenue generation expertise to ensure profitability. Creator of innovative solutions that drive operational efficiency. Repeated success transforming business environments resistant to change.
Vice President - Strategy & Business Excellence, Bristol Myers Squibb
Thursday 9th May 2024 | 05:30 - 06:00 am
Stan Howell, Vice President, Strategy & Business Excellence at Bristol Myers Squibb, holds an excellent track record in strategically leading and transforming organizations to achieve manufacturing excellence. He has expertise in developing strategic deployment plans that enable high-performance workforces to achieve stellar business results while serving customers through right-first-time business processes. With a career that spans across manufacturing, supply chain, strategy realization, program management and operational excellence. Stan is a proven leader in driving bottom-line results and improving KPIs across numerous operation modalities including Small and Large Molecule, Vaccines, Medical Devices and Cell Therapies.
Vice President Enterprise Transformation & Chapter Lead, Citizens Bank
Friday 10th May 2024 | 15:15 - 15:50 pm
Paul Moretti is an Agile Transformation Executive Leader with expertise in agile solutions, design thinking, and passion for embedding good practices, shifting mindsets, perspectives, and cultural changes. He coached and mentored highly collaborative cross-functional teams and stakeholders in FinTech, Banking, IT, Insurance, Education, and Risk Management industries. He is recognized for sustainability, operationalizing frameworks, developing and managing stakeholders, and innovative leadership across multi-year agile culture transformations. Paul is a solution designer and architect of enterprise agile planning frameworks.
Senior Training Specialist, Stanford Healthcare
Friday 10th May 2024 | 10:25 - 10:55 am
Michael is a Change Maker, holding his Project Management Professional (PMP), Advanced Certified Scrum Master (A-CSM), and Certified Scrum Product Owner (CSPO) credentials. Formerly a Project Manager for the performing arts, Michael joined Stanford Health Care in 2020 on the Business Operations Transformation's Training and Communications team. There he spearheaded the creation, development, and tracking of standard operating procedures, training lessons, and role-specific onboarding. He also designed a tailor-made Learning Management System within Supply Chain to be the source of truth for knowledge management. In his work takes an Agile approach to prioritize value-based solutions to unsolved problems or unmet needs. During his tenure he has helped a dozen colleagues earn their Scrum certifications, eight leaders to earn their PMP, and four Certified Materials Resource Professionals (CMRP). In his communication role, Michael produces a Supply Chain specific newsletter and podcast, as well as maintains their internal web pages and external website Lately Michael has been leading Change Management for Supply Chain Supply Chain transition ERPs. Ask Michael about his Masters's in Puppetry or time at Clown College.
Principal Process Excellence Champion and Lead LEAN 6 Sigma Trainer, Helmerich & Payne
Wednesday 8th May 2024 | 08:30 - 10:00 am
Brad Morrow is a Master Black Belt in Lean Six Sigma. He is a Principal Process Excellence Champion and Lead LEAN 6 Sigma Trainer at the Tulsa Based firm Helmerich & Payne. Brad invented and published the Lean tool TaaG analysis (Trends at a Glance). He is also the creator of the new contemporary art form Ignatian Rogue Art. Beyond this he is a professional magician (who performs under the stage name Zane Black). As a magician he invented the magic genre of Improv Magic. Brad is also a motivational speaker who speaks on topics such as how to turn dreams into reality and he is the creator of the empowerment podcast
Senior Vice President Operational Excellence, dentsu
Wednesday 8th May 2024 | 10:30 - 12:00 pm
I have been leading operational excellence for over 20 years at financial services, insurance and media companies. I currently lead Operational Excellence for the media in the Americas at dentsu. Since joining, dentsu in November 2021, my team has driven change for our external clients by leading the transformation of our company’s largest external client and redesigning key processes for other global clients. Recently, my focus has been to improve the satisfaction of our largest global clients through leading operational excellence remediation programs. I have designed and implemented core operational excellence foundational trainings and the structure to drive a culture of continuous improvement globally. Prior to joining dentsu, I created and led the process excellence and automation team at Moody’s for shared services. In this role, I introduced and embedded a culture of process excellence in order to drive results that resulted in the reduction of 365 days of cycle 6500 hours of non – value add work within 18 months through process and automation efforts. The Moody’s process excellence program was a finalist for The BTOES Business Transformation and Operational Effectiveness organization award for program with best value creation and innovation.
Strategy and Business Transformation Leader,
Tuesday 11th July 2023 | 09:00 - 09:45 am
Niloofer is an accomplished leader, with proven expertise driving strategic initiatives at the CXO level, with significant impact for global conglomerates. She has an innate understanding of diverse cultures, working across Asia, Europe, and Americas.
Since joining Fiserv in 2016, she has lead multiple business innovation and transformation initiatives, around go-to-market strategies, improving customer experiences, and cost optimization. Preceding Fiserv, she was the transformation lead at Hewlett Packard involved in the design and execution of mergers & acquisitions, organization transformation and global delivery. She has been a Diversity & Inclusion leader at Fiserv a topic she is passionate about.As an industry-leading expert, Niloofer has been a key speaker at prestigious conferences across Asia, Europe and Americas. She was also a judge for the largest-scale, cross-industry leadership level event Digital Transformation & Operational Excellence Industry Awards in 2021, and was nominated for the "Change Agent" award at the Women in Payments USA Symposium 2022.
She is also a founding member of a global taskforce focused on creating more awareness of a genetic mutation called G6PD Deficiency that affects approximately 400 million individuals from diverse ethnicities.
Head Organization Improvement, Senior Lean Six Sigma Master Black Belt, Petronas
Thursday 9th May 2024 | 17:20 - 17:50 pm
Vice President of Corporate Operational Excellence, ServiceNow
Friday 10th May 2024 | 11:35 - 12:05 pm
Patrick Tam is the Vice President of Operational Excellence at ServiceNow. In this role, he is responsible for driving enterprise-wide operational performance. Prior to ServiceNow, Patrick held various executive roles at Cisco, including leading Corporate Transformation & Corporate Planning. Patrick is also a professor at San Jose State University, teaching operational excellence management to the next generation of leaders.
Senior Director SRE DevOPS, Fannie Mae
Thursday 9th May 2024 | 15:10 - 16:00 pm
A seasoned Technology Executive with a proven track record in Silicon Valley, including Apple, eBay PayPal, Cisco, AppDynamics AWS, , I am highly adept at optimizing team performance and building world class organizations at scale.. Passionate about system design and architecture coupled with disruptive technologies to achieve remarkable results. Leveraging my expertise, I have successfully built and elevated world-class engineering teams, organizations and companies. My approach to work involves embracing the cutting edge of technology and assembling a team of exceptionally talented individuals to work smarter and more efficiently.
Digital Technologies Expert, Dell Technologies
Thursday 9th May 2024 | 15:10 - 16:00 pm
VP, Operations Excellence, United Rentals
Wednesday 8th May 2024 | 13:30 - 15:00 pm
Erin Neumann serves as the Vice President of Operations Excellence at United Rentals, the North American equipment rental leader. In her current role, she supports a branch network of 1,500+ locations through continuous improvement and automation of critical maintenance and logistics processes. Ms. Neumann joined United Rentals as a Director of Operational Excellence in 2017 and led multiple customer service and operations efficiency initiatives across the organization. Prior to joining the Company, Ms. Neumann specialized in Lean Manufacturing and Strategy in the Aerospace & Defense sector. She served both public and private sector clients as a Management consultant at Kearney in Washington, D.C. From 2007 through 2014, she held various roles at the former United Technologies subsidiaries Raytheon Technologies, Pratt & Whitney and Sikorsky Aircraft. Ms. Neumann holds a Master’s in Business Administration from NYU Stern and a Bachelors of Business Administration from Loyola University Maryland.
Head of Organisational Change Management, Virgin Australia
Wednesday 8th May 2024 | 10:30 - 12:00 pm
15 years partnering with organisations and leaders to architect and execute complex organizational change and transformation programs. Spent many years in Mining and Resources as well as Banking and Finance, with the most recent experience in aviation. Background as an Occupational Therapist. Ex Deloitte Consulting.
SVP, Global Head of Regulatory Profile Management & Performance Analytics, Citi
Wednesday 8th May 2024 | 15:30 - 17:00 pm
Senior Director of Strategy & Innovation, Cintas
Thursday 9th May 2024 | 08:45 - 09:15 am
Todd VanHouten is Senior Director of Strategy & Innovation at Cintas, overseeing Product, Technology, and Operational strategy along with large change initiatives. Todd has always been driven by a passion for innovation and views technology-done-right as the greatest enabler of innovation in our generation.
VP, Head of Editorial, Design and Publishing, S&P Global
Thursday 9th May 2024 | 11:45 - 12:15 pm
VP- Business Process, ProMach
Thursday 16th December 2021 | 16:00 - 16:30 pm
Rob is the VP- Business Process at ProMach. He is responsible for developing and driving ProMach’s best practice approaches and KPIs for customer service, operational improvements and excellence, and margin growth. Rob’s experience spans 11 industries within 8 companies to include Sony, PepsiCo, Allegheny Technologies Inc., GE, Johnson Controls Intl., Global Container Terminals, and REV Group. In addition, Rob serves as the Chairman of the Board for Parkview Community Federal Credit Union and Committee Member for the Aviation Maintenance Program at Pittsburgh Institute of Aeronautics.
Rob has an MBA from the University of Pittsburgh and is a graduate of MIT’s Advance Certificate in Executive Leadership Program. Rob’s background is in Operations, Engineering, and Operational Excellence. In addition, Rob is a veteran of the United States Air Force.
Rob has published breakthrough concepts through the American Society for Quality and is currently in the process of publishing his first book.
Managing Director, Deloitte
Thursday 9th May 2024 | 13:55 - 14:25 pm
Monika is a Managing Director with our Los Angeles practice focusing on driving finance transformation across various global energy clients leveraging digital technologies. She is a consulting boomerang joining Deloitte after spending more than a decade in the OG&C industry. Outside of work, Monika is passionate about volunteering and mentoring, in the area of sustainability, education, and women empowerment, and serves on the board of a Maryland based non-profit. She enjoys spending time with family, especially reading and traveling with her son for soccer in her free time.
Senior Vice President, Service Delivery RICOH Digital Services, Ricoh USA Inc
Thursday 31st August 2023 | 10:00 - 10:45 am
Vice President & Head - Business Excellence, Infosys Limited
Thursday 9th May 2024 | 08:45 - 09:15 am
Anoop is leading transformational changes towards making Infosys a Live Enterprise and driving business excellence in collaboration with senior leaders and cross-functional teams to amplify business outcomes, create sentient organization and enhance business agility. He has diversified experience in agile transformation, strategic quality management, change management, business value articulation, analytics, competency development, and service efficiency improvement by leveraging digital technologies. During his rich career, he has gained extensive experience in implementing quality models/ framework/methodologies e.g., CMMI, Agile, SAFe, DevOps, ITIL, ISO, MBNQA, Six Sigma/Lean to drive continuous improvement in product, process and service quality for internal stakeholders and external clients at global scale. He has been the Assessments Team Member (ATM) in several large scale, high maturity CMMI assessments for over a decade. His thought leadership is manifested through various publications, presentations, panel discussions, patents, blogs, and development of prediction models.
VP Product Owner, Customer and Digital Team, Prudential
Thursday 9th May 2024 | 10:05 - 10:35 am
General Manager, Transformation, Virgin Australia
Wednesday 8th May 2024 | 10:30 - 12:00 pm
Mike has spent his career working at the intersection of strategy and transformation in large scale organisations. Mike is currently the General Manager of Transformation at Virgin Australia Group. In this role he is accountable for the performance of the enterprise-wide transformation, encompassing core operations, the rewards and charter business units, as well as organisational change and program management. Prior to this role, Mike was an Associate (Junior) Partner at McKinsey & Company. At McKinsey, Mike worked in partnership with C-suite leaders and Boards of large complex organisations in transformation and capability building at scale. Mike completed his MBA at UNSW. He has completed the AICD Company Directors Course, extensive technical training in complex project and program management, and is a graduate of the Britannia Royal Naval College in Dartmouth, UK.
Global Operations Transformation, Goodyear
Thursday 15th March 2018 | 12:20 - 12:50 pm
20+ years of experience in line functions and central roles, driving sustainable operations, supply chain and commercial excellence transformations.
Multicultural experience at global companies in the US, Asia and Latin America, including Goodyear, Johnson Controls, Abbott Labs, and Pepsi.
Holds a master’s of science in business from the University of Miami, Florida, and a bachelor’s of science in industrial engineering as well as master's black belt.
Ricardo has been a keynote/speaker at several universities and conferences and has published several articles in magazines and e-publications.
Currently leading Global Operations Transformation at Goodyear driving for one- operating system and its key enablers for sustained value delivery.
Along with his wife Sandra, they partner with non-profit organizations supporting foster children aging in the system to find their way through technology and live Happily Ever Cyber!
Chief Information Officer, TDECU
Thursday 9th May 2024 | 15:10 - 16:00 pm
Ashish Chopra, is currently Head of Technology and Chief Information Officer for TDECU Bank. He is also a Wells Fargo veteran, where he served as SVP - Technology Chief Operating Officer (Office of Head of Technology) and Digital Product Leader for Cloud Blueprints. Chopra has more than 20 years of senior technology executive leadership experience solving complex business challenges by Modernizing Technolgy platforms, Leading strategic Merger & Acquisitions and Optimizing International Operations resulting in increased business value. He has a successful track record with major organizations including IBM Consulting, Target, New York Life Insurance and Sprint-Nextel. He holds a degree from Kit College of Engineering in India and completed leadership development training at Cornell University.
The Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES) focuses on how organizations around the world are rethinking and adjusting the role of operational excellence to prepare for the future, transform their businesses, and gain a competitive advantage.
This event is the largest gathering of senior-level executives across the entire business transformation & operational excellence ecosystem.
Hear from the best selection of senior level Operational Excellence and Business Transformation leaders from the world’s biggest, most progressive companies
Gain insights from the fastest growing innovative organisations on how they are achieving unprecedented levels of excellence
Benchmark against best-in-class organizations across all major industries
Get to grips with the evolving role of Operational Excellence as part of a strategic tool kit for managing change
Uncover cutting edge solutions, forge winning partnerships and grow your network
More discussion sessions, networking opportunities and interactivity
The ONLY event to meaningfully address strategic BT and OE challenges in the context of the bigger picture trends and global industry movements transforming the way we do business
The ONLY event to actually act on your feedback - More networking, more interaction, more case studies
The ONLY event to build its agenda through 6 months of painstaking primary research with select innovative industry leading practitioners, ensuring our content is weighted precisely to the most pressing industry challenges and future trends
Unrivalled levels of speaker content scrutiny to deliver the best content of any event in this space and put our foot down on NO SALES PITCHES
The event with the best spread of industry expertise, allowing you to learn from parallel sector expertise and benchmark with the best in class
The ONLY end-to-end Business Transformation & Operational Excellence cross industry event in the market bringing the whole ecosystem together to look at Cultural Transformation, Leadership, Prcoess Excellence, Innovation, Strategy, CX & Agile to achieve top line growth.
Mastering Change Management & Cultural Transformation
The Recipe for Sustainable Organizational Productivity
Culture Transformation KPI and Metrics Development
The Neuroscience of Change and How to Make it Stick
Developing an Action-oriented Mindset and Positive Culture to Drive Transformation
Approaching Operational Excellence Culture – The Systematic Way
The Underestimated Value of Empathy in Sustainable Business Change
Elevating Quality Culture & Quality Competencies for a Global Workforce
Using E2E Customer Value and E2E Process to Drive Culture Change
Supercharge Your Culture
Why is Sustaining the Effects of Operational Excellence Programs so Difficult?
Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organization
Deploying Toyota Kata to Enable CI Culture Development
Standardized Work Implementation
Leveraging Vendors to Drive Global Scale
Enabling Supply Chain Excellence with Blockchain and the IoT
Accelerating Project Execution using the Scaled Agile Framework and Total Business Management
The Evolving role of Operational Excellence in Industry 4.0
The Approach to Human Manipulation: The Intersection of Psychology, Six Sigma and Change Management
The Secrets to Large-Scale Business Transformation Success
Enabling Value-driven Transformation with People, Process and Technology Aligned Behind Organisational Culture
Defining your Identity as part of a Value-creating Ecosystem
Identify and Prioritize Transformation Opportunities
Process Controls Digital Transformation
Aligning Business Transformation with the Future of Work
Managing Large-scale E2E Supply chain Transformation
Systems Thinking & Approach: The Enterprise Operating System for the Concept to Cash Value Stream
Agile Transformation in a regulated environment
Enabling and Delivering Operational Excellence (OE) Through Management System (OEMS) and Operational Discipline (OD) Deliverables
World Class Manufacturing Transformation
Managing Disruption to Industry Supply Chains
From the Disrupted to the Disrupter - Leveraging your Business Value to Become an Indispensable Agent of Change
The Importance of Enduring Technology Partnerships to Future Success
Design Thinking to Empower Industry 4.0 Leadership
Sowing the Seeds of an Enduring Innovation Partnership Strategy
Innovating culture! - Is it possible to unlock the intrapreneurial spirit within a big traditional multinational corporation?
Harnessing IoT Innovation to Transform
Inspiring Innovation Enterprise Wide
Designing a Roadmap to Optimize Short-term and Long-term Innovation
Applying Lean Six Sigma to Big Data Analytics
Introducing the Digital Workforce of the Future - RPA Change Management Program
Realising the Benefits of CMMI 2.0
Innovation and Digital in the Future Supply Chain
API and Open Architecture Development
Exploring the role of Organizational Competencies in Information Technology Outsourcing
Enabling AI Project Initiatives with Agile Development
Digitalization: How to move from hype to Generation of Business Return
Digital Workforce Demand Management
Bringing your Customer to the Center of Operational Transformation and Intelligent Automation Adoption
Connecting Customer Service to the Business Transformation Value Stream
Managing Industry Change in line with ACES Mobility Trends
Building Data-Privacy Compliance into your Customer Experience Excellence Programs
Leveraging Customer Journeys to Create end-to-end Value
Introducing the Digital Workforce of the Future with an Automation Change Management Program
Leader as Coach – A Lean Approach to Creating a Coaching Culture
Lean Transformation of Training and Skills Development
The Impact of Leadership Choices During Times of Transformation
From Change Sponsors to Agents of Change - Leading a Re-imagined People-first Transformation
Assessment as an Accelerant to Operational Excellence
Developing Frameworks to Inspire and Support Continuous Improvement Champions, Attract and Retain Talent
Cutting Through the Noise - How can you use AI to Drive Transformation and Operational Excellence now?
Operational Excellence, a Value-based Systems Approach at Scale
Reinvigorating the Lean Approach with a Scalable Pilot Approach
Best Practice from a Comprehensive Continuous Quality Improvement Program in times of rapid change
Creating a Symbiotic Relationship with Startups
Agile and Innovation Approaches
Transforming through analytics in a non technical world
Aligning an Organization Post Merger and Acquisition
How to Identify and Resolve “Points of Failure” in Business Processes
Delivering Exceptional Operations Results: Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs)
Process Management and Agile: A Joint Design and Implementation Approach
Gaining Complete Visibility of your Processes with Data Mining
How Advanced Communications Skills Can Turbo Charge Change Management
Portfolio Workflow Management with Kanban and SAFe
More social functions and get-togethers, it all about making new industry friends, in the beautiful setting of the Orlando
BTOES has been engineered to exceed expectations and create more engagement opportunties:
This event has been designed to provide create more meaningful conversations and commercial connections.
Get the Agenda as soon as it's released. Plus, announcements on the forward-thinking speakers and visionaries.
The Business Transformation & Operational Excellence World Summit & Industry Awards is the industry's largest senior-level event that is driven by the huge industry demand for a large-scale, cross-industry, future-focused operational excellence event that is energizing, inspiring, and engaging.
This event is an entirely fresh experience that defines the ecosystem and is where the industry leaders gather to create the future.
It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation.