Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.


- March 2022


Loews Portofino Bay Hotel at Universal Orlando™

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Venue Details

Loews Portofino Bay Hotel at Universal Orlando™

5601 Universal Boulevard, Orlando, 32819

To cancel you room at the Loews Portofino, please call 1-866-360-7395

If you have difficultly cancelling your room, please email both Anna and Sarah below, and they should be able to help you or put you on a wait list for rooms, if they become available. 

Anna Zitza
Group Reservations Coordinator

Loews Hotels at Universal Orlando
6800 Lakewood Plaza Dr
Orlando, FL 32819

T 407-503-9253 | F 407-503-9208

Sarah Alcober
Group Reservations Coordinator

Loews Hotels at Universal Orlando
6800 Lakewood Plaza Dr
Orlando, FL 32819

T 407-503-9254 | F 407-503-9208

An exclusive package of theme park benefits for those staying at the Loews Portofino include:

  • Skip The Regular Lines* For Free with Universal Express Unlimited™ ride access in both theme parks–a value of up to $89 per person, per day^ (valid theme park admission required). Essentially, your room key acts as an Express Pass. The rooms at the Loews can take up to 5 guests, that's 5 free Express Passes. With the weather at a blissful 78F, it is a great excuse to bring your family. 
  • Early Park Admission to The Wizarding World of Harry PotterTM and Universal’s Volcano Bay™ one hour before the theme parks open (valid theme park admission required).
  • BTOES Attendees can purchase a discount after 4 pm ticket for Thursday or Friday. In March, the park closes as approx 9pm. 

Bring Your Families

The weather in Orlando during the conference week is forecast to be a blissful 78F, and with the Loews Portofino allowing up to 5 people in a room, this is the perfect excuse to bring the family. 

Plus, staying at the Loews Portofino means your room key acts as a Fast Pass (Universal Express) worth $89 each, so if you have 5 staying in a room, they are literary paying you to stay at the hotel. Not only that, you get 1 hour early park admission. (Does not include theme park admission ticket) 

Plus, Universal Studios & Islands of Adventure are just a 10-15 minute water taxi ride away from the hotel. 

Also lets face it, we are all big kids, and who doesn't want to go on the Rip Ride Rocket or the Hulk roller coaster, of the Harry Potter and Fast & Furious 4D rides, so why not on Thursday or Friday purchase a specially discounted after 4pm ticket just for our conference attendees and other options for your family. Click here.   

And of course, you are in Orlando with your family, and you also want to go to the Disney theme parks, well here is a link for that also

About Loews Portofino Bay Hotel at Universal Orlando™

Celebrate la dolce vita—the sweet life—at the luxurious Loews Portofino Bay Hotel at Universal Orlando®.

Nestled along a picturesque bay at Universal Orlando, this luxurious hotel recreates the charm and romance of the famed seaside village of Portofino, Italy, right down to the cobblestone streets and outdoor cafes.

This AAA Four Diamond Award® winning hotel features 750 guest rooms, including 45 spacious suites. Each room offers the epitome of European luxury and elegance with custom designed furnishings and marble accents. And of course, each guest room is also equipped with all the latest amenities to combine the best of Old World hospitality with modern convenience.

From the classically-inspired fountains and charming courtyards to the authentic music filling the piazza, Loews Portofino Bay Hotel enables guests to escape to the sunny shores of the Italian Riviera.

Hotel guests enjoy impeccable and attentive service, an opulent spa, three themed swimming pools and exceptional dining

Right next door to us are two amazing theme parks plus the Universal CityWalk™ entertainment complex. And as our guest you get exclusive benefits and access to the theme parks. So you can have all the romance of Italy, its cobblestone streets and harbor piazzas, as well as all the American fun you can handle. Now that’s what we call a world-class good time.


Summary of Hotel Features


Watch these amazing 360-degree virtual video tours


Dinning Options

  • Mama Della’s Ristorante – fine dining (private dining options available) 
  • Bice Ristorante – fine dining (private dining options available) 
  • Trattoria del Porto® – 3-meal 
  • Sal’s Market Deli® – grab and go 
  • The Thirsty Fish® – bar/lounge 
  • Bar American® – lobby lounge 
  • Splendido Bar & Grille® – pool bar and grill 
  • Starbucks® – grab and go 
  • Room service - available 24 hours a day

The Portofino-inspired architecture, sun-baked color palette, towering Italian Cypress trees and our romantic Harbor Piazza will have you thinking you’re in Europe.

Our Italian-inspired hotel has a list of services that you’d be hard-pressed to find without a trip across the Atlantic. And we do our best to treat all of our guests as if they’re royalty. So feel free to request turndown service or have us bring you a flute of Prosecco before bed.

Musica Della Notte

Experience Musica della Notte (Music of the Night) at Loews Portofino Bay Hotel. Every evening, the hotel’s Harbor Piazza comes alive with a musical celebration that captures the romance and charm of Italy and the allure of Mediterranean hospitality. Musica della Notte showcases a unique blend of classic opera, romantic and festive music, along with 'popera'—the popular musical style that bridges the gap between pop and opera. The activities begin every night at sunset (weather permitting) with strolling musicians followed by the show.

Cocktail by the Pool

While our property has a lovely European elegance, we know that when you’re on vacation, you like to let loose and have fun. If you need a cocktail at the pool, all you need do is wave and we’ll bring you a chilled bellini—or a light lunch. Here, you’ll find we have three stunning pools to choose from—and, of course, our staff will bring you cocktails poolside

  • Villa Pool offers additional amenities, including private cabana rentals and upgraded lounge chairs.
  • Hillside Pool on the hotel’s east side, is an adults-only retreat that offers a bit more privacy and a quiet place for relaxing by the water.


Spoil Yourself at the Luxurious Mandara Spa®

For those who’d like to indulge in a little pampering, our full-service Mandara Spa is located between our Beach and Villa pools.

The name Mandara is Sanskrit and comes from an ancient legend about the gods’ quest to find the secret to eternal youth and beauty. We think you’ll find the answer in our own Mandara Spa. Think of it as your personal oasis where you can relax, rejuvenate and renew. We’ll spoil you from hair to toe in one of our 16 treatment rooms. So, take time from all the excitement to switch gears, slow down and savor a little “me time”. Pamper yourself with an Indigenous Dolce Limoncello Body Polish with Massage, an ELEMIS Dynamic Resurfacing Precison Peel or a Fire and Ice Pedicure. For the guys, we have treatments such as the Mandara Deep Tissue Massage or ELEMIS High Performance Skin Energizer for Men or even a Men’s Sports Pedicure.

  • 14 private treatment rooms
  • Two couples' rooms
  • Relaxation lounges
  • Co-ed lounge
  • Co-ed hydro-therapy pool
  • Separate men’s and women’s sauna and steam rooms
  • Full-service hair and nail salon
  • Full-service Fitness Center
  • Retail boutique



Golf Universal Orlando™ program offers an exclusive program for golfers that enables guests to take to the links during their stay. You can reserve a perfect tee time, arrange for complimentary transportation* to and from select courses and more. For more information please contact the Universal Orlando Ticket Center in the hotel lobby.  

Bring the Kids

The Beach Pool is ideal place for the family to spend the day together—enjoy a Roman aqueduct-themed water-slide, a sandy beach and adjacent children’s pool, two hot tubs and three colorful beach cabanas.

With Programs like Loews Loves Kids and Loews Loves Pets, Loews Portofino Bay Hotel is ready to make sure that if the family is along for the trip, the whole gang is sure to have a great time. When it comes to Orlando hotels, you just won’t find services to match ours.

Our signature Loews Loves Kids Programs are designed to make it fun and easy for families to travel with children and teens. From lending libraries of games to childproofing kits, we have everything to make your family's travel as seamless as possible.

Exclusive Theme Park Benefits

Stay in the heart of the excitement of Universal Orlando Resort™ and enjoy exclusive resort-wide benefits you can’t receive staying anywhere else. It’s the best way to experience Universal Orlando™.

Exclusive Theme Park Benefits

Stay in the heart of the excitement of Universal Orlando Resort™ and enjoy exclusive resort-wide benefits you can’t receive staying anywhere else. It’s the best way to experience Universal Orlando™.

Guests of ALL Universal Orlando On-site Hotels Enjoy:

  • Early Park Admission† to The Wizarding World of Harry Potter™ and select attractions at Volcano Bay™ water theme park, one hour before the theme parks open (valid theme park admission required)
  • Complimentary water taxis or shuttle buses that take you directly to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™
  • Resort-wide charging privileges with your room key card
  • Complimentary delivery of merchandise purchased throughout the resort to your hotel
  • Complimentary access* to select live entertainment venues at Universal CityWalk™ for the length of stay.
  • Universal Orlando character appearances with some of your favorite theme park characters
  • Start your day with a wake-up call from one of your favorite Universal Orlando characters


Guests of Loews Portofino Bay Hotel 

  • FREE Universal Express Unlimited™ ride access^ to SKIP THE REGULAR LINES in Universal Studios and Islands of Adventure—a benefit worth up to $129 per person, per day^^ (valid theme park admission required. Available at select on-site hotels.)
  • Priority seating at select restaurants throughout both theme parks and enjoy first available seating at select Universal Orlando and Universal CityWalk™ restaurants.


Click here to learn more about Universal’s three amazing theme parks and Universal CityWalk™.




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