Business Transformation & Operational Excellence World Summit (BTOES 2020)

The Largest Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

Register FAQs Contact Venue


Registration Process 

We only take registrations online. Payment is via credit or debit card. We accept Visa, Mastercard, American Express, JCB & Maestro. Please contact us at if you have any questions regarding this. 

Payment must be received prior to the conference.

Early Bird Discount 

The current Early Bird Discount pricing is our lowest price. There is no lower single registration pricing option. When you register online, prices displayed are automatically reflective of the Early Bird Discount.  

I have two discounts e.g. Early Bird and a team discount. I would like to use these for my conference registration; can I use both of them? 

No, we do not combine discounts, so it is important you select the best discount for you. Check the prevailing Early Bird Discount and the applicable team discount, and pick the best option. 

All 'Early Bird' Discounts must require payment at time of registration and before the cut-off date in order to receive any discount.

Team Discounts 

We understand the value of team knowledge-sharing and encourage the holding of team meetings & events around the summit.

Hence, team bookings from the same company receive the following discounts. 

Discounts apply off the FULL PRICE only, and cannot be applied retrospectively if some team members have already booked. 

Obtaining the team discount is simple. Please click the orange register button above, and when you get to the registration site, use the respective Registration Code below.

You do not have to book the entire team together at the same time, but you are expected to meet the threshold to qualify for that discount to avoid your price being readjusted to the appropriate discount level or full price. 

Teams of 3+     receive a 25% discount with Registration Code: BTOES25 
Teams of 5+     receive a 30% discount with Registration Code: BTOES30
Teams of 7+     receive a 35% discount with Registration Code: BTOES35
Teams of 10+  receive a 40% discount with Registration Code: BTOES40

Teams of 20+ receive a 50% discount with Registration Code: BTOES50

What happens if I have already registered, and I receive a subsequent discount code? 

Unfortunately, we cannot apply discounts retrospectively. 

Do I need to select tracks and workshops prior to the conference?

No, you can select the workshops and tracks on the day, and you can move between different sessions at any time.

How will I receive my registration confirmation?

You will receive this by email. This will include an invoice receipt.

When will the full agenda be released? 

The agenda is generally released 16 weeks pr sooner, prior the event. See the agenda section on the home page for an agenda launch date. 

Travel & Accommodation

This event is being staged at the at the luxurious Loews Portofino Bay Hotel at Universal Orlando Resort, Please visit to learn more.  

We highly recommend you do not book your flights until the hotel is announced, as the dates of the conference can change, subject to confirmed venue arrangements.  We cannot accept any liability for flight changes. 

Your conference name badge.

When you register, please ensure the that the name you provide, Job Title, and Company Name are precisely the same as you wish them to appear on your name badge.

I cannot attend, but I want to send a substitute in my place?

To send a substitute, you will need to adjust your registration details. Please visit your registration confirmation email, and click the link to make that change. You can also visit the registration site, and click modify registration and enter your email address you used to register and your reference number. If you don't remember your reference number, just click forgot reference number, and the system will email it to you. 

What is the name of the Company that owns BTOES?

PROQIS, which is the trading name of GLOBAL MEDIA RESEARCH LTD. Please visit to learn more. 

What happens if I want to cancel

GLOBAL MEDIA RESEARCH does not provide refunds for cancellations, and any fees due are payable in full. 

If you have to cancel your registration, you can either send a substitute colleague in your place or claim a credit within the time frame detailed below for another Proqis event. To send a substitute colleague, please go into your original registration record as per your confirmation email, and simply update the contact details. 

For cancellations received in writing more than ten (10) working days prior to an event, you will receive a 90% credit to be used at another event for up to one (1) year from the date of issue.  An administration fee of 10% of the contract fee will be retained by Global Media Research Ltd for all permitted cancellations. For cancellations received less than ten (10) working days prior to the event, no credits will be issued. 

Please note, we cannot take responsibility for Visa refusals. You should obtain a Visa prior to registering. However, we cannot provide visa letters until your registration is fully paid, to prevent any fraudulent visa application activity. In case of Visa refusal, we recommend you re-apply, or request a credit to be used at another event for up to one (1) year from the date of issue, for cancellations received in writing more than ten (10) working days prior to an event, 

In the event that GLOBAL MEDIA RESEARCH cancels an event, delegate payments at the date of cancellation will be credited to a future GLOBAL MEDIA RESEARCH event. This credit will be available for up to one (1) year from the date of issue. 

If payment is not received by the event date, any fees due are payable at the full price, and no credit will be issued for a future conference. It is important payment is received prior to the event date regardless of attendance. 

In the event that GLOBAL MEDIA RESEARCH postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a credit representing payments made towards a future GLOBAL MEDIA RESEARCH event.

This credit will be available for up to one year from the date of issue. No refunds will be available for cancellations or postponements. 

GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. GLOBAL MEDIA RESEARCH shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency. 

Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, GLOBAL MEDIA RESEARCH reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. 

Changes to the Program

GLOBAL MEDIA RESEARCH reserves the right to make changes to any aspect of the program, agenda, speakers, dates and venue location and can also cancel events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is cancelled. If an event is not held for any reason, GLOBAL MEDIA RESEARCH’s liability is limited to the refund of the registration fee only. GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, postponement, alteration or cancellation of the event due to causes beyond its control including, without limitation, natural disasters, sabotage, trade or industrial disputes or hostilities, and accident.

Company Contact Information


50 Grosvenor Hill. London W1K 3QT. United Kingdom.

Tel: +44 203 435 8367


Company Details

Place of Registration: England & Wales
Registered Office Address: 145-157 St John Street, London, EC1V 4PW, England, United Kingdom
Registered Number: 08771005
Contact Telephone Number: +44 203 435 8367

Protection of your data

Personal data is gathered in accordance with the Data Protection Act. Your details may be passed to other companies who wish to communicate with you offers related to your business activities.                                                                                                    

Meeting Room Locations

You will receive an email before the conference confirming the room locations for the sessions. If you do not receive this, please send an email to The hotel front desk will also be aware of the room locations. These will also be posted on TV monitors at the Venue, and if you are staying at the Venue Hotel, your room TV will post these by midnight prior to the day.

What should I wear?

The dress code at the conference is business attire or business casual. The speakers usually come in business attire.

Process on the morning of the pre-conference workshops and conference.

On the morning of the pre-conference workshops, please sign-in at the registration desk and you will be handed your badge, and then you will be directed to your session rooms.

Breakfast will be served in the morning workshops, lunch in the mid-day workshops and refreshments in the afternoon workshops. Workshop facilitators will hand out respective materials.

Please have your business card ready at the registration desk at sign-in.

If you are also attending the conference, you do not need to sign in again.  If you wish, you can sign-in to the conference the day prior on the pre-conference workshop day at any time.

A full breakfast will be served in the exhibitor room, which is generally next to the main session room.  

Please ensure you wear your badge at all times during the conference.  

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we can address to make your participation at our events more enjoyable, please do let us know at or when registering.

Do we need to register for BTOES before submitting our application for the Business Transformation & Operational Excellence Awards?

Shortlisted organizations are required to attend the Awards Ceremony on March 25, 2020. Attendance is compulsory, so please only submit your application if you are able to attend the awards – if you are concerned about your ability to attend, please contact 

Can we submit one entry in multiple Awards Categories?

You are more than welcome to submit one entry in multiple categories, provided they are directly applicable to the category entered – generic entries being submitted to multiple categories to maximize the chance of winning will be dismissed.

Do you have a copy of the award submission questions/sections?

The online application simply consists of Key contact information and space to attach your main entry document and supporting materials. For advice on how to create these materials, please take a look at the Main Entry & Supporting Materials section of each Awards Category Page.

I just had my leadership turnover, and am receiving push back on my expenses. Can I get a refund?

We are unable to process refunds – you are able to transfer your pass by modifying your registration or transfer your pass to attend another Proqis event within a year of the Summit. For this reason, we ask that you confirm your expenses before registering. 

If my organization were to apply for multiple awards, would we need to pay multiple entry fees?

Fees are applied per application – each entry is independent, and entries are charged as such.

What is the deadline for submitting a request to speak? Thanks!

There is no official deadline to submit a request, however, speaking places fill very quickly – we suggest all speakers register ASAP to ensure your application is given time to be processed.

Are there any discounts if you present a poster session?

Attendees that submit successful poster presentations do receive special discounts to attend:

  • 25% discount for submissions received by Friday, February 7, 2020

Do you have poster samples from last year's winners?

You can view our winning poster presentation on now   

Are there any award-winning sample case studies that you can share with us?

You can view the Award-Winning Case Studies  here