Business Transformation & Operational Excellence World Summit (BTOES19)

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

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Registration Process

We only take registrations on-line. Payment is via credit or debit card. We accept Visa, Mastercard, American Express, JCB & Maestro. Please contact us at if you have any questions regarding this. 

Early Bird Discount

The current Early Bird Discount pricing is our lowest price, unless you plan to book a team of 5+. This discount is only available until 02/06/2017. There is no lower single registration pricing option. When you register on-line, prices displayed are automatically reflective of the Early Bird Discount. 

I have two discounts e.g. Early Bird and a team discount. I would like to use these for my conference registration; can I use both of them?
No, we do not combine discounts, so it is important you select the best discount for you. Check the prevailing Early Bird Discount and the applicable team discount, and pick the best option. 

Team Discounts
We understand the value of team knowledge-sharing, and encourage the holding of team meetings & events around the summit.
Hence, team bookings from the same company receive the following discounts.
Discounts apply off the FULL PRICE only, and cannot be applied retrospectively if some team members have already booked.

Obtaining the team discount is simple. Please click the orange register button above, and when you get to the registration site, use the respective Registration Code below.
You do not have to book the entire team together at the same time, but you are expected to meet the threshold and any deadline dates, to qualify for that discount to avoid your price being readjusted to the appropriate discount level or full price. You can also book under one name, and edit the attendees names later. 

Team Discounts Reduce on February 6. 
These team discounts apply to the FULL, ALL, ULTIMATE AND TOTAL ACCESS PASSES ONLY
Teams of 3+          receive a 25% discount with Registration Code: BTOES25 
Teams of 5+          receive a 30% discount with Registration Code: BTOES30
Teams of 7+          receive a 35% discount with Registration Code: BTOES35
Teams of 10+        receive a 40% discount with Registration Code: BTOES40

For ONE DAY PRODUCTS - E.G. WORKSHOP DAYS, the following discounts apply:

Teams of 7+  receive a 25% discount with Registration Code: BTOES25

What happens if I have already registered, and I receive a subsequent discount code?

Unfortunately, we cannot apply discounts retrospectively.

Do I need to select tracks and workshops prior to the conference?
No, you can select the workshops and tracks on the day, and you can move between different sessions at any time.
How will I receive my registration confirmation?
You will receive this by email. This will include an invoice receipt.
Travel & Accommodation
Hotel and travel costs are NOT included in the registration fee. However, we have negotiated reduced rate accommodation with the conference hotel. See the Venue section of the conference website for more information. Also, you do need to book your room with the Hotel Venue directly.

BTOES17 will be hosted at the Four Seasons Resort Orlando, the only hotel in Central Florida to be granted the AAA Five Diamond Award. Learn more about this incredible venue here.
Your conference name badge.
When you register, please ensure the that the name you provide, Job Title, and Company Name are precisely the same as you wish them to appear on your name badge.
I cannot attend, but I want to send a substitute in my place?
To send a substitute, you will need to adjust your registration details. Please visit your registration confirmation email, and click the link to make that change.
What is the name of the Company that owns BTOES17?
PROQIS, which is the trading name of GLOBAL MEDIA RESEARCH LTD. Please visit to learn more.

What happens if I want to cancel?
GLOBAL MEDIA RESEARCH does not provide refunds for cancellations, and any fees due are payable in full. 
If you have to cancel your registration, you can either send a substitute colleague in your place, or claim a credit within the time frame detailed below for another Proqis event. To send a substitute colleague, please simply log into the registration systemand make the change directly, using your email address and registraton reference number, which can be found in you original registration confirmation email. Alternaivtely, you can send an email to with the full contact details of the current attendee and the full contact details of the substitute attendee, including their job title, telephone number and email address. 
For cancellations received in writing more than ten (10) working days prior to an event, you will receive a 100% credit to be used at another event for up to one (1) year from the date of issue. For cancellations received less than ten (10) working days prior to the event, no credits will be issued. 
In the event that GLOBAL MEDIA RESEARCH cancels an event, delegate payments at the date of cancellation will be credited to a future GLOBAL MEDIA RESEARCH event. This credit will be available for up to one (1) year from the date of issue. 
In the event that GLOBAL MEDIA RESEARCH postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future GLOBAL MEDIA RESEARCH event. This credit will be available for up to one year from the date of issue. No refunds will be available for cancellations or postponements. 
GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. GLOBAL MEDIA RESEARCH shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency. 
Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, GLOBAL MEDIA RESEARCH reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. 
Changes To The Program
GLOBAL MEDIA RESEARCH reserves the right to make changes to any aspect of the programme, agenda, speakers, dates and venue location and can also cancel events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is cancelled. If an event is not held for any reason, GLOBAL MEDIA RESEARCH’s liability is limited to the refund of the registration fee only. GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, postponement, alteration or cancellation of the event due to causes beyond its control including, without limitation, natural disasters, sabotage, trade or industrial disputes or hostilities, and accident.
Company Contact Information
50 Grosvenor Hill. London W1K 3QT. United Kingdom.
Tel: +44 203 435 8367
Company Details
Place of Registration: England & Wales
Registered Office Address: 145-157 St John Street, London, EC1V 4PW, England, United Kingdom
Registered Number: 08771005
Contact Telephone Number: +44 203 435 8367
Protection of your data
Personal data is gathered in accordance with the Data Protection Act. Your details may be passed to other companies who wish to communicate with you offers related to your business activities.         
Meeting Room Locations
You will receive an email before the conference confirming the room locations for the sessions. If you do not receive this, please send an email to The hotel front desk will also be aware of the room locations. These will also be posted on TV monitors at the Venue, and if you are staying at the Venue Hotel, your room TV will post these by midnight prior to the day.
What should I wear?
The dress code at the conference is business attire or business casual. The speakers usually come in business attire.
Process on the morning of the pre-conference workshops and conference.
On the morning of the pre-conference workshops, please sign-in at the registration desk and you will be handed your badge, and then you will be directed to your session rooms.
Breakfast will be served in the morning workshops, lunch in the mid-day workshops and refreshments in the afternoon workshops. Workshop facilitators will hand out respective materials.
Please have your business card ready at the registration desk at sign-in.
If you are also attending the conference, you do not need to sign in again.  If you wish, you can sign-in to the conference the day prior on the pre-conference workshop day at any time.
A full breakfast will be served in the exhibitor room, which is generally next to the main session room.  

Please ensure you wear your badge at all times during the conference.
Special Needs
If you have any special needs, disabilities, and/or dietary restrictions that we can address to make your participation at our events more enjoyable, please do let us know at or when registering.