Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.


The BTOES 2019 Highlights Video

The best moments of the Business Transformation & Operational Excellence World Summit & Industry Awards, the largest-scale leadership level event in Operational Excellence!

This event defines the ecosystem and is where the industry leaders gather to create the future. 

It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation. 

BTOES Keynotes have included: The White House Office of the President, Amazon, Disney, Google, Facebook, Ikea, Goodyear, Siemens, Nokia, Verizon, General Motors, Intel, Johnson Controls, GE, Lego, AstraZeneca,  MassMutual, Wells Fargo, Morningstar and many more...

BTOES 2019 CEO Introduces Conference Key Themes

Vijay Bajaj, Founder & CEO, BTOES, introduces some of the key themes covered by BTOES 2019, a conference that represents the shifting landscape of Operational Excellence & End-to-End Business Transformation.

Such as

  • Cultural Transformation: The key to making deep-rooted process changes required to take advantage of digitization, automation and advanced technologies.

  • Leadership Buy-In: Critical to ensuring the resources are in place to execute sustainable Operational Excellence projects

  • End-to-end Business Transformation: If process re-engineering is not end-to-end, it will always be sub-optimal. Disparate continuous improvement efforts do not provide meaningful impact.

  • The Willingness To Embrace New Technologies: Organizations to evaluate current employees for digital knowledge and a more flexible, rapid decision-making, agile mindset.

  • Customer Delight. - Businesses need to ensure all their policies and procedures are focused on a seamless customer experience, reviewing their whole organization including their traditional sales and marketing departments to ensure they are re-engineered to focus on delight.


The 2019 Awards Program Highlights Video

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.  

The focus of this elite awards program is to demonstrate to the global business community the real results, which organizations achieve through the successful implementation of Operational Excellence.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 25, 2020 in the Tuscan Grand Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

2020 Business Transformation & Operational Excellence Industry Awards

The Business Transformation & Operational Excellence Awards 20

Celebrating Outstanding Organizational Achievements


The Sponsor & Exhibitor Experience Highlights Video

Engage with the industry’s largest senior-management audience.

The Business Transformation & Operational Excellence World Summit & Industry Awards, is the premier senior-management event in Operational Excellence!

BTOES defines the ecosystem and is where the industry leaders gather to create the future.

It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends. Uniquely designed, to drive the best attendees, deliver exceptional content, and be the most engaging event in the industry. 

Accessing real dealmakers, our events will place you where the deals are and deliver a large number of meaningful conversations and commercial connections. 

In short, generate a high number of highly relevant leads; the right people, in the right companies, who are looking to accelerate their buying cycles.  Be recognised by your customers and prospects as an industry thought and innovation leader.


The Business Transformation & Operational Excellence World Summit & Industry Awards is the industry's largest senior-level event that is driven by the huge industry demand for a large-scale, cross-industry, future-focused operational excellence event that is energizing, inspiring, and engaging.

This event is an entirely fresh experience that defines the ecosystem and is where the industry leaders gather to create the future. 

It brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation. 

BTOES Just Got Better

  • All Day Topic & Industry Roundtable Sessions

  • All Day Food and Beverage - With incredible hot breakfasts, upscale steak lunches, and beautifully themes breaks, and receptions.

  • 30 Minute Gaps Between Session

  • All Day Keynotes from Facebook, Apple, Google, Amazon, Uber, JPM Chase, Toyota

  • 30 Minute Break Out Sessions from 20 minutes in 2017

  • Double the size with 10 Parallel Tracks, Include 3 Industry (Healthcare, Manufacturing, Insurance), and one dedicated to Advanced Technologies and another to Cultural Transformation.

  • A Luxurious Hotel the Loews Portofino Bay Hotel at Universal Orlando™  at just $269++ per room per night, See  Just 10 minutes from all the restaurants and bars around Dr Philips/Sand Lake Road. The hotel itself has exceptional dining with over 8 restaurants, including two fine dining restaurants, and is right next door to Universal CityWalk™ entertainment complex

  • The Awards Program is now more lavish with a world famous band, and Food and Beverage served throughout the program. Please visit the awards website to access the full details.


What is Operational Excellence? It is important we define it.

What is Operational Excellence? It is important we define it.

Operational Excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology-driven rapidly changing business models, which require organizations to undergo an end-to-end business transformation. Operational Excellence can also be viewed as execution excellence.

Some of the key process methodologies used are Lean Thinking, Six Sigma, Hoshin Planning, Balanced Scorecard etc.

However, the focus of Operational Excellence goes beyond the traditional continuous improvement methods to a long-term change in organizational culture. Companies in pursuit of Operational Excellence do two things significantly different than other companies: they manage their business and operational processes systematically and invest in developing the right culture.

Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization. The goal is to develop one single, integrated enterprise level management system with the ideal flow. The second component, a culture of Operational Discipline, is commonly described as doing the right thing, the right way, every time. This culture is built upon guiding principles of integrity, questioning attitude, always problem-solving, daily continuous improvement mindset, level of knowledge, teamwork, and process driven. 

What is the rationale behind BTOES 2020? 


Managing the rate of Change in Industry 4.0

While the fourth industrial revolution has brought about unprecedented opportunities to drive value creation through data-led, intelligent machine-supported operational excellence; the comprehensive transformation needed to realise this potential brings with it a great deal of uncertainty, risk and complexity. 


Rapid technological change has democratised innovation. While smaller, more agile companies disrupt traditional industries, large organisations with ingrained multi-layered legacy systems, processes, practices and cultures are having to reassess how to bring their clout and experience to bear in ever-changing business environments. Business as usual is simply not an option, and the ability to effectively transform and continuously improve is fundamental to survival and growth.


We are working towards:


  • Increasing agility to manage constant rapid change

  • Gaining enterprise wide visibility on systems, processes and culture

  • Prioritising change and managing resources

  • How to apply lessons from smaller, innovative, more agile companies


Holistic data-led, customer value centric approach 

The modern customer is better connected, better informed and more vocal than ever before; they have far less reliance on brands to provide them with the information they need to make purchasing decisions. Seamless interactions across all touch-points is the new baseline for customer experience excellence. Whether consumer facing or not, the creation of customer value needs to be at the heart of strategic development for all businesses. The systems, processes and culture that support the development and delivery of customer value are of equal importance to success.


We are working towards:


  • Understanding changing customer demand and segmentation 

  • How to align E2E transformation with customer value creation

  • Instilling a customer focused culture in non-customer facing business units

  • Minimising risk of reputational damage and harnessing the power of customer advocacy

The evolution of company culture in line with the future of work 

As ever, cultural challenges remain the most significant barrier to operational excellence and transformation success. The way we work is evolving: Mundane and repetitive tasks are increasingly automated, the need to work on-site is diminishing and traditional working siloes are being deconstructed. To overcome resistance to changes in working practices, tools and environments, you need to provide transparency and clarity around change and create consistent agency and accountability at all levels of the business.


A culture of innovation is needed to harness the value that exists throughout the organisation. A culture of continuous improvement is needed to inspire and manage positive change. A culture of empathy and inclusion is needed to improve wellbeing and performance. A balance between standardization and diversity needs to be struck to get the best out of the people who embody the identity and values of your organisation. 


We are working towards:


  • Hiring and retaining employees with the relevant skills 

  • Developing effective cultural change KPIs and metrics

  • Strategies for effective communication and engagement

  • Understanding future of work trends 


Developing the leadership needed to support sustainable change and continuous improvement  

One of the things that successful transformation and excellence initiatives have in common is consistent, ongoing,  involvement from senior leadership. Meaningful and lasting change can only happen if the people in your organisation are aligned behind a strategic vision. Gaining an enterprise wide view of change initiatives under strong leadership to prioritise resources is an extremely complex challenge.


Operational Excellence and Transformation leaders feel frustrated in many cases by the lack of sufficient top-down involvement and support for their initiatives, and their own efforts are often frustrated by a personal lack of strategic vision and enterprise-wide view of resources and priorities. Communication between C-level executives and change leaders needs to be improved to bridge the gap. 


We are working towards:


  • Techniques for getting meaningful C-level buy-in for change

  • Competency gaps 

  • Leadership development program management

  • How to develop an enterprise level strategic view as a change leader

  • How to overcome project inertia and change saturation


Identifying and prioritising RPA and AI opportunities and other Industry 4.0 Technology

Data has been described as the oil of the modern age; the effective capture, analysis and application of data is the fuel that drives successful operations in all companies. There is nothing “magical” about AI or RPA. They simply provide the opportunity to capture, analyse and use that data on a larger scale, more precisely and more efficiently. The implications for efficiency, cost-reduction and personalisation are enormous. 


A pressing challenge for many organisations is identifying the right opportunities and prioritising investment in RPA transformation. Operational excellence methodologies are an indispensable tool in paving the way for implementation and managing the necessary change. The scale of change, cultural impediments and technical integration challenges are added to by the intrinsic uncertainty that comes with the adoption of any rapidly developing technology. 


We are working towards:


  • Developing a business case and demonstrating ROI

  • Risk mitigation 

  • Integration of new technology into existing processes and systems  

  • Overcoming cultural resistance to adoption of new technology

  • Making the right decisions, at the right time for the right reasons 


Ensuring the future of your organisation as a key element of value-creation ecosystems

Traditional, inward looking innovation organisations working on long-term product and service development cycles are no longer sufficient in their own right to meet the demands of today’s markets. Fast-paced, agile innovation needs to run in parallel with longer-term innovation and be strategically aligned. Further to this, the scope of value-creation needs to be broadened to develop new business models and diversification strategies, particularly in sectors like energy, transport and financial services where traditional business models have already been in part superseded by those more in tune with customer demand and technological advances. 


It isn’t enough for corporations to be reactive to disruption; they must become an indispensable element of a value-creating ecosystem defining the future of their industries. Many companies are increasingly looking outward to meet demand through partnership, acquisition and investment in small, high-potential start-ups. For companies large and small, defining their role in a value-creating ecosystem will be key to shaping their future.  


We are working towards:


  • Maintaining relevance to survive and thrive

  • Business model innovation and diversification strategy

  • M&A integration strategy

  • Incubator and accelerator investment and partnership strategy


What are the hottest new areas of focus on this year’s agenda?


Scaling Excellence and Agility

As disruptive business models, technology and organisations have matured and entered the mainstream, there is an ever growing demand to bottle the essence that made rapid success possible and apply it to operations at scale. This track will provide focus on scaling excellence and agility from a joint perspective of traditional industry giants and rapidly growing newer entrants. How do we maintain the agility that lies at the heart of rapid growth organisations as they continue to expand and scale up operations and put scalability at the heart of Operational Excellence strategy?


How Environmental Sustainability is fast becoming a leading driver of transformation

Climate change presents an existential threat to mankind, and environmental sustainability will be an increasing driver of change both through consumer demand and regulation. The winners will be organisations who embrace change and the opportunities presented by moving ahead of the curve. This is an emerging focus of great importance and will become a future segment of increasing weight year on year. We are giving leaders in this space a forum to be at the heart of developing a strategic approach to accelerating change both within their organisations and wider sectors. 


Moving the needle from awareness to action in correcting gender inequality

Thanks to the tireless work of many inspirational leaders, we have reached a point where there is unprecedented awareness of inequality in the workplace. The damaging effects of the gender pay gap, under-representation of women in leadership roles, unconscious bias at all levels of business are now starting to get the attention they deserve. We will be highlighting some of the real world strategies that can be deployed to take the next steps in your organisation and providing an environment in which to innovate new initiatives, grow collaborative partnerships, formulate KPIs and develop training techniques to help move the needle from talk to action. 


Addressing supply chain transparency and compliance 

There is increasing regulatory and customer demands on organisations to provide supply chain transparency. Managing these risks is a growing area of focus, particularly for large organisations with global operations. Distributed ledger technology (Blockchain) has provided an opportunity for incorruptible traceability of transactions at all stages of the supply chain which is a game-changer for supply chain excellence. What do you need to do to take advantage of the opportunities available? 

Who Will Be Attending

  • CEOs, COOs CIOs, CFOs, Chief Learning Officer, Chief Excellence Officers
  • Heads of / SVP & VP Global Operations, Global Operational Excellence Leader
  • Heads of Innovation Deployment / Innovation Execution / Value Creation
  • Heads of  / VP of Business Transformation
  • Heads or / VP of Business Excellence. 
  • Heads of Business Process Excellence / Process Excellence / Process Engineering
  • Heads of Global Directors of Operational Excellence / Continuous Improvement
  • Heads of Customer Experience
  • Heads of Global Business Improvement
  • Heads of Strategy Execution
  • Heads of Change Management
  • VPs of Global Operational Excellence, Global Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics, Lean & Six Sigma, Operational Excellence & Productivity, Business Process Management.
  • Business Process Management Champions
  • Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts
  • Directors of Operations, Process Re-Engineering, Productivity, Supply Chain, BPM, Lean Six Sigma, Process Improvement, Continuous Improvement, Business Excellence, Business Reengineering, Operational Performance Solutions, Performance Excellence, Operational Excellence, Process Analysis, Transactional Services, Production, Manufacturing Excellence, Strategy, Innovation, Software Process, Business Transformation, Plant, Productivity, Software Process Improvement
  • Heads of / Director of Clinical Excellence, Head of Patient Safety, VP of Clinical Outcomes, Clinical Department Head
  • Managers / Lean Six Sigma Black Belts / Green Belts
  • Leading Consultants, Solution Providers & Vendors.
  • Press, Media, Think Tanks

From the following Industry Sectors

  • Manufacturing
  • Healthcare & Medical Devices
  • Automotive & Transportation
  • Banking, Capital Markets & Insurance
  • Consumer Products & Retail
  • Pharmaceuticals & Life Sciences
  • Government, Armed Forces & Public Sector
  • Mining & Metals
  • Oil & Gas
  • Power & Utilities
  • Real Estate, Hospitality & Construction
  • Technology
  • Telecommunications

A Very Senior Audience

KEY ATTENDEE TITLES INCLUDE: Global Heads, Heads of, EVPs, SVPs, VPs of Business Excellence, Business Transformation, Innovation Excellence, Productivity, Operational Excellence, Lean, Six Sigma, Continuous Improvement, Strategy, Cultural Transformation, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management. 

Industry Breakdown

A truly cross-industry benchmarking event. 

Attendees GEO Demongraphic

Enterprise Size (Employees)

Enterprise Size (Revenue $)

Why is BTOES 2020 the “must attend” event for senior Excellence and Transformation Strategists?

  • Hear from the best selection of senior level Operational Excellence and Business Transformation Leaders from the world’s biggest, most advanced companies 

  • Gain insights from the fastest growing, most agile, most innovative organisations into how they are achieving unprecedented levels of excellence

  • Benchmark against the best in class across all major industries 

  • Get to grips with the evolving role of Operational Excellence as part of a strategic tool kit for managing change

  • Uncover cutting edge solutions, forge winning partnerships and grow your network

  • More discussion sessions, networking opportunities and interactivity


What makes the event truly unique?


  • The ONLY event to meaningfully address strategic BT and OE challenges in the context of the bigger picture trends and global industry movements transforming the way we do business

  • The ONLY event to actually act on your feedback - More networking, more interaction, more case studies

  • The ONLY event to build its agenda through 6 months of painstaking primary research with select innovative industry leading practitioners, ensuring our content is weighted precisely to the most pressing industry challenges and future trends

  • Unrivalled levels of speaker content scrutiny to deliver the best content of any event in this space and put our foot down on NO SALES PITCHES

  • The event with the best spread of industry expertise, allowing you to learn from parallel sector expertise and benchmark with the best in class

  • The ONLY end-to-end Business Transformation & Operational Excellence event on the market bringing the whole value stream and ecosystem together to look at Innovation, Strategy, CX, Culture, Leadership & Agility to achieve top line growth.

The future of Operational Excellence is Speed & Impact. 

  • Rethinking operations end to end, incorporating digitalization activities along the whole value chain
  • Adapt and embrace new technologies and the new business models
  • Gain insights into Cultural Transformation and creating a culture of Operational Excellence and Innovation. Implementing effective Change Management programs. Driving Corporate Culture Change and How to build and transform Organizational Culture
  • Leadership Understanding, Buy-In, Support and Sponsorship from ALL Leaders which is critical. Operational Excellence needs commitment, resources and cannot be optional. 
  • Learn how to sustain a Continuous Improvement Culture (Key to this is Leadership Buy-In) 
  • Discover how to develop an Enterprise-Wide Operational Excellence Strategy
  • Gain Insights into End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities.
  • Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.
  • See Examples of Integrating New Advanced Technologies
  • Gain Insights into acquiring and managing start-ups
  • Exchange Ideas on Changing Customer Demands & Channels
  • Learn how OpEx is building New Competitive Advantages.
  • Integrating CI methodologies personalized to the organization.
  • Ensuring initiatives are aligned with Key Strategic Priorities, across the organization.
  • Failure to innovate fast enough.
  • Building a culture of innovation & agile mindset.
  • Discuss the Changing Workforce, Millennial Generation, Freelance Culture. 
  • Understand Customer Experience Excellence in a less high touch environment.
  • Learn how progressive executives in organizations across all key industries are rethinking, reshaping and adjusting the role of continuous improvement to prepare for this rapidly changing future. To transform businesses, achieve top line growth, and gain a competitive advantage. Harness the lessons from industry leaders on how to successfully embed and weave OpEx & continuous improvement into the DNA of your business culture.
  • Discover how Operational Excellence is now enabling end-to-end business transformation, enabling organizations to stay through innovation, strategy execution, and being more operationally agile.
  • Learn how to transform your Operational Excellence team to think strategically, using Operational Excellence to fuel, execute and manage value creation projects.
  • Learn the skills to implement, and sustain a culture of Operational Excellence within your organization to help your organization sustainably embrace and embed Operational Excellence at every level.
  • Gain insights into how smart organizations are increasing their competitive advantage today and in the future by transforming their business end to endfunction by function and process by process.
  • Learn how successful teams are applying OpEx at the strategyvalue creation and customer experience level.
  • No other event covers in such depth, all the challenges and applications of Operational Excellence to reshape the organization to prepare for the future and drive growth in the ever-evolving landscape 
  • No other event has a dedicated track on cultural transformations or strategy execution or covers in detail, better management systems, leadership thinking, & change management to move and engrain operational excellence at the strategy level, and making it sustainable and system-wide.
  • This event is packed with progressive leaders, who will show you that when Operational Excellence is applied effectively, it will help your organization hit far harder, and move far faster than the competition, propelling top-line growth

The BTOES19 vision is for Operational Excellence to be viewed as a strategic weapon every CEO relishes.

Why should you attend BTOES19?

  • ENGAGE with Global Continuous Improvement Leaders viewing traditional Operational Excellence Culture with an eye to the future, solving real life OpEx  challenges, through Roundtable discussions, panel sessions, and workshops designed to give you more direct contact with the speaker.
  • DISCOVER how to align your traditional Operational Excellence methodologies with Digital Transformation and Business Innovation through our dedicated tracks.
  • EXPERIENCE others’ Operational Excellence successes and failures, when industry leaders present real-life case studies on how they achieved their goals.
  • RECEIVE real, practical guidance on utilizing Operational Excellence to create top line growth, with a holistic view from Strategy to Execution and Implementation of RPA and CI
  • GAIN the skills and perspective necessary to fully encourage leadership understanding and buy-in for your Operational Excellence team, with our dedicated Leadership track sessions including proven techniques to guarantee buy-in.
  • LEARN how to transform your Operational Excellence team to think strategically, using Operational Excellence to fuel, execute and manage value creation projects.
  • TAKE HOME the skills to implement, and sustain a culture of Operational Excellence within your organization, to help your organization sustainably embrace and embed Operational Excellence at every level.

The Most Engaging Event

This event has been designed to provide create more meaningful conversations and commercial connections. 

  • More lavish gala receptions and an award dinner after party (bubbly anyone?).
  • More boardroom meetings, roundtable sessions, and interactive presentation formats.
  • More informal networking opportunities and breaks due to shorter presentation formats
  • More upscale food service, Hot Full Service Breakfasts, Delicious Mid-Morning and Mid-Afternoon Breaks, Sit Down Full Service Plated Lunches (Filet Mignon anyone), and don’t forget the Awards Dinner on March 20, 2019.
  • More social activities to relax and unwind with your industry friends, wine tastings, fun tours, dinners, golf events. 
  • More exclusive VIP events.
  • Networking App - Best in class, easy to use, networking tool to arrange meetings, both prior, during and post-event. 

What's Different about BTOES19 and other events?

This event is created through extensive primary research with leadership-level executives in the key industry segments across the entire eco-system, to identify the key future trends, the need-to-know pressing challenges where are strong pressures to get things done, and the industry thought leaders that have addressed these issues. 

Through our extensive research analysis, we identify the key themes, and the respective topics are then carefully weighted based on what the majority on the industry needs to solve, that has the biggest impact on the top-line and bottom line. You won’t find these precise considerations in any other agenda.

Our agenda creation comes first, so we know the event agenda is aligned with the need-to-know industries themes that have the biggest impact on our target audience.

Not only will you hear exceptional, how-to content, delivered by the industries top leaders, innovators, legends and key players, you are also coming to an event that is designed to be the most engaging event in the industry, creating more opportunities for meaningful conversations with your peers, and forging even greater relationships with your industry friends.

6 Reasons to join us in Orlando in 2019

  • The only Business Transformation & Operational Excellence event that looks at the End to End Transformation to achieve business excellence.
  • 60+ fresh, cutting-edge speakers that are not on any other agenda, and many that have never spoken before, sharing their case studies for the first time.
  • Get the chance to directly engage with these Global Continuous Improvement Leaders viewing traditional Operational Excellence Culture with an eye to the future, solving real life OpEx  challenges, through Roundtable discussions, panel sessions, dinners, and workshops.
  • Network with your operational excellence and business transformation peers facing the same challenges as you are throughout their journey. Bring back new contacts and new ideas to apply in your company.
  • Look for new business solutions when you choose to – with a guarantee of no sales pitches in the agenda, attending solution providers will let you come to them, ensuring you spend your time focusing on adding real value for your own organization. Our technology test drive lets you experience new tech and software solutions in a fun and engaging way, without feeling cornered for a sale.
  • Go back to your office with new, practical, customized ideas from leading experts, innovative disruptors, industry leaders, technology providers and credible consultants.

Any Questions about BTOES19?

For info regarding Delegate Registrations please call us on + 312 496 6621 or email (we will respond same day)

For Sponsorship, please email

For Speaking, please email

For Partnerships please email

For Event Management please email:

Alternatively, drop us a message in the chat box on the bottom right of the site, and we will get back to you immediately.

The BTOES17 Highlights Video

The best moments of the Business Transformation & Operational Excellence World Summit & Industry Awards, the largest-scale leadership level event in Operational Excellence!

With incredible keynotes from NASA, Google, Toyota and more, attendees had numerous opportunities to engage with the speakers, exhibitors and attendees. We are thrilled to say that  BTOES17, taking place at the Four Seasons Resort Orlando was a full house, and firmly established itself as the largest leadership-level Operational Excellence event in the industry.