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Business Transformation & Operational Excellence World Summit (BTOES 2020)

The Largest Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

Past Speakers

Featured Speakers

Ross M. Sparkman

Head of Strategic Workforce Planning

More about Ross

Yuval Dvir

Head of Intl. Online Scaled Partnerships, Google Cloud

More about Yuval

Jeffery A. Davis

Executive Director of Operational Excellence

More about Jeffery

Rias Attar

Vice President – Enterprise Project Management Office & Strategic Initiatives

More about Rias

Attila Dobai

Head of Strategy and Innovation

More about Attila

Edward J. Blackman

Global Leader of CI - GIS

More about Edward

Iassen Deenitchin

Head of Global Process Management

More about Iassen

Nuray Gurtekin Sen

Head of Global Process and Quality Siemens Corporate Technology Research in Digitalization and Automation

More about Nuray

Alex Goryachev

Managing Director, Innovation Strategy and Programs, Cisco

More about Alex

José Pires

Former Global Vice President of Enterprise Business Improvement & Productivity

More about José

Brian McDonald

Vice President Strategic Planning - Finance

More about Brian

Minette Norman

Vice President, Engineering Practice

More about Minette

Griselda Abousleman

Vice President, Operational Excellence, Transport Solutions NA/EMEA

More about Griselda

Kishore Kandru

Enterprise Business Architecture Leader

More about Kishore

Jo Murray

Matron, Achieving Excellence

More about Jo

Matt Aguilar

Operational Excellence Guru

More about Matt

Steve Waszak

VP Operational Excellence

More about Steve

Ryan Leuty

Operational Excellence | Black Belt

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Phillip Murphy

Headquarters CI Team Lean Six Sigma Master Black Belt

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Dr. Keith Clinkscales

Director Strategic Planning & Performance Management

More about Dr.

Peter Fritsche

VP Global Operations

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Kevin Duggan

Shingo Award-Winning Author, Founder

More about Kevin

Helen Figge

Chief Strategy Officer

More about Helen

Agustin Stengel

VP, Way of Working

More about Agustin

Anu George

Chief Quality and Transformation Officer

More about Anu

Brent Williams

Director\MBB Lean Six Sigma, Corporate Functions

More about Brent

Brian Gallagher

SVP, Operational Excellence

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Ira J. Perlmuter

Founder/Managing Director and Chairman

More about Ira

Michael Greenidge

IT Director, Enterprise Applications

More about Michael

Sarbari Basu

Director - Global Talent Operations

More about Sarbari

David Coleman

Finance Business Partner and Continuous Improvement Manager

More about David

Rob Stewart

CEO

More about Rob

Alina Aronova

Chief of Staff for the Global Product Technology

More about Alina

Steven Remsen

Lean Six Sigma Black Belt Enterprise Process Excellence (PEx)

More about Steven

Kyle Mielke

Position/Title: Director, Strategic Planning / Project Execution – US Commercial Operations

More about Kyle

Corey Rathburn

Regional Value Oriented Architecture and Clinical Excellence

More about Corey

Holly Rogers

Lean Six Sigma Black Belt

More about Holly

Robert Crotty

AVP - HCA Building Capital Productivity and Strategy

More about Robert

Ronald Lear

Director of IP Development, CMMI Products & Services Chief Architect

More about Ronald

Dr. Mathias Kirchmer

Managing Director & Co CEO

More about Dr.

Erin Pelletier

Director of Operational Excellence

More about Erin

Kenneth Giles

Quality and Continuous Improvement Principal

More about Kenneth

Jeff Holmquist

Business Transformation Leader

More about Jeff

Stefan Schmidt

Associate Partner, Global Head of Operations & Lean Practice, innogy Consulting

More about Stefan

Matthew Krathwohl

Business Transformation Manager

More about Matthew

Randy Shumway

Chairman, Partner

More about Randy

Jim De Vries

Founder, Managing Director

More about Jim

Byron Tatsumi

Senior Director, Process Innovation

More about Byron

Marco Chmura

Director of Quality & Transformation

More about Marco

Farrah Pepper

Chief Legal Innovation Counsel

More about Farrah

César Bocanegra

NYU Adjunct Professor and Former COO

More about César

Anu Pujji

Associate Vice President of Enterprise Operational Excellence & Transformation

More about Anu

Randy Bradley

Vice Chairman, Trust Exchange; Former CEO - Head of Digital CoE, Broadridge Financial

More about Randy

Padmini Nidumolu

Co founder

More about Padmini

Leila Rao

Co founder

More about Leila

Bilal J Muhammed

Vice President, ISRM

More about Bilal

Erich Heneke

Director of Business Integrity and Continuity

More about Erich

Raymond Brand

Sr. Performance Improvement Engineer

More about Raymond

Matt Hansen

Lean Six Sigma Master Black Belt

More about Matt

Caroline Whalen

Senior Business Transformation consultant

More about Caroline

Dan Cockerell

Magic Kingdom Vice-President (Retired & Inspired)

More about Dan

Kristof Kovacs

Program Director, Transformational Leadership Development Program

More about Kristof

Sandra Lechiaro

Business Transformation Manager

More about Sandra

Randy Clark

Director of Six Sigma

More about Randy

James Shirey

Partner

More about James

Jason Richards

Principal

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Catherine Jaynes

Principal

More about Catherine

Shane Yount

President

More about Shane

Jennifer Hurst

Global Performance Excellence Leader

More about Jennifer

Virgil Miller

EVP and COO

More about Virgil

Matt Retterer

Senior Strategy Consultant

More about Matt

Zack Adams

Senior Advisory Consultant

More about Zack

Kyle Koszuta

Innovation Experience Designer

More about Kyle

Karen Tilstra

Co- Founder

More about Karen

Aruna Ranganathan

Director of Analytics and Automation

More about Aruna

Roger Watson

Principal

More about Roger

Till Reiter

Product Lead

More about Till

David O'Toole

Director, Strategic Program Operations

More about David

Mark McGregor

Head of Strategy

More about Mark

James Feldman

The Bright Idea Guy

More about James

Jennifer Ehresman

Consumer Client Services Executive

More about Jennifer

Jon Gilman

Founder & CEO

More about Jon

Jacques Hamel

Chief Digital Transformation Officer

More about Jacques

Nash Sivaganesh

Executive Director - Sys Engrg

More about Nash

Robert Cartia

Vice President, Operational Excellence

More about Robert

Anirudha A Joshi

Director -Sys Engrg

More about Anirudha

Brian Barrick

Director, Operational Excellence and Strategy

More about Brian

Jeff Dalton

Chief Evangelist

More about Jeff

Steve Willoughby

President & Principal Consultant, LSSBB, MBOE

More about Steve

Carolyn Gibson

Strategy Execution Expert/Professional

More about Carolyn

Todd Weston

Pex National Co-Lead

More about Todd

Angie Burris

Director of Customer Experience

More about Angie

Cedro Toro

Founder and CEO

More about Cedro

Darren Rehrer

National Practice Lead

More about Darren

Tony Mauro

Director of Consulting Services

More about Tony

Anaysha Parker

Senior Business Transformation Consultant

More about Anaysha

Jon McGraw

Principal

More about Jon

Southard Jones

Vice President of Product Marketing

More about Southard

Anantha Pudukkottai

Market Leader – Provider and Health Systems Digital Operations

More about Anantha

Jan Freyburgher

SVP Americas

More about Jan

Ross M. Sparkman

Head of Strategic Workforce Planning, Facebook

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Ross is the author of the recently published book "Strategic Workforce Planning: optimized talent strategies for future growth: and is expert and thought leader in the fields of Human Capital Strategy & Talent Analytics. 

With over 15 years experience in Talent Analytics and Strategic Workforce Planning,  he uses his background in statistics, business strategy, HR and HR technology to consult with C-Suite officers and senior leaders on strategic methodologies and frameworks for HR and corporate strategy alignment. The end goal is to provide these senior leaders with improved data and insights to make better 'people' related decisions that ultimately improve organizational performance.

He is currently the Head of Strategic Workforce Planning at Facebook where his key mandate is to create workforce forecasts and to develop optimized talent strategies for Facebook's future growth.  Prior to Facebook, Ross functioned as the Head of Strategic Workforce Planning & Analytics at GE Aviation, the Strategic Workforce Planning Leader at Devon Energy and as a Senior Consultant at Deloitte Consulting where he specialized in Human Capital Strategy and Workforce Planning & Analytics.

Ross is a global in-demand speaker who regularly presents on the topics of Human Capital strategy and Workforce Optimization.  He was recently awarded Best Practice winner by the Best Practices Institute  (BPI) and has received numerous accolades for or his innovative and results driven approach to Strategic Workforce Planning.

Ross Holds an MBA from Temple University’s Fox School of Business, an MA in HR from The University of Oklahoma and a MSc in Predictive Analytics from Northwestern University.  In his spare time he enjoys traveling, photography and learning new things

Yuval Dvir

Head of Intl. Online Scaled Partnerships, Google Cloud, Google

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 09:15 - 10:00 am

Biography

A Business Transformation leader with hands-on experience on how to manage technology, people, data and products to lead real change, innovation and growth in global organizations.

Yuval is experienced in building and leading high performance teams through the challenges organizations face when dealing with digital transformation, scale and innovation. By leveraging technology, human behaviour and the cultural dynamics in the workplace, his teams drive a habit and behavioural change that promotes a more holistic, data-driven, user centric and agile mindset in people, leading to a scalable and sustainable growth for the organization.

Currently at Google, Yuval has previously led the business transformation at Skype and Microsoft.

Yuval holds a B.S.c from the Technion - Israel's Institute of Technology and an M.B.A from INSEAD Business School in France and Singapore. Currently working towards his

MSc in Neuroscience at King's College London.

Jeffery A. Davis

Executive Director of Operational Excellence, JP Morgan Chase

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 10:30 - 11:15 am

Biography

Jeff Davis is Executive Director of Operational Excellence at JPMorgan Chase & Co.

Jeff’s operational excellence career spans nearly 29 years including nearly 6 years with JPMorgan Chase, 11 years with Toyota and 12 years of external consulting to clients such as Nike, Schlumberger, Lockheed Martin, the US Department of Defense, Daimler, BMW and others. His industry experience includes automotive, textiles, healthcare, retail, defense, aerospace, law enforcement and financial services.

Beginning his career at Toyota as a team member on the assembly line and progressing his way into executive leadership roles, Jeff has lived, learned and can relate operational excellence culture and tool usage from the perspective of all levels within JPMorgan Chase..

Jeff resides in Louisville, Ky. where he and his wife spend their spare time watching their three sons play sports.

Rias Attar

Vice President – Enterprise Project Management Office & Strategic Initiatives, Caesars Entertainment

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Rias Attar is an accomplished operational excellence and project management professional. He is recognized for his ability to help strategize business architecture, identify areas to improve processes and outcomes, turn around businesses from deficient to profitability, champion continuous improvement efforts, deliver challenging cross-functional programs while working collaboratively with diverse types of stakeholders, lead and coach winning teams, and inspire staff to deliver ambitious results.

Mr. Attar has planned and executed transformational projects (Business and Technology) that contributed over $500M of combined EBITDA impact and is managing a portfolio of initiatives that adds between $200 and $300M of EBITDA annually. He established PMOs, led Lean and Six Sigma efforts, championed Change Management, ensured proper Governance while reducing Bureaucracy, and has set proper business directions while staying focused on motivating staff, inspiring trust and confidence, developing people’s skills, and generating enthusiasm.

Mr. Attar worked for different companies at a variety of industries such as: Michelin (Tires), Friede Goldman Halter (Oil & Gas) , DHL Express (Courier), and General Electric/Genworth (Mortgage Insurance), and Maple Leaf Foods (Food Processing and Supply Chain). Prior to working at Caesars (Entertainment/Hospitality), he spent a few years in the consulting business working with companies such as Danone Dairy (Food Processing), Steel Tech (Steel Manufacturing/Rolling Mill), Sport Master (Clothing/Retail), and dipndip (Chocolate F&B). 

Mr. Attar started his professional career in Finance as an FP&A analyst then moved to project management and operational excellence about 18 years ago. During that time, he worked/lived in Texas, Louisiana, Mississippi, New Jersey, Connecticut, New York, The Middle East, Toronto-Canada, and now in Las Vegas. 

Mr. Attar has a bachelor degree in Finance, got his MBA from University of Texas, and have a few certifications in project management such as (PMP) Project Management Professional, (ACP) Agile Certified Practitioner, and (CSM) Certified Scrum Master. He is also a Lean Six Sigma Black Belt (LSSBB).

Outside of work, Rias is a devoted family man with a wife and 3 kids. His best time is when he spends it with his kids playing board games, riding bikes, swimming, or just watching movies. Rias loves sport, tries to work out often, practiced Jiu Jitsu and Kick Boxing for years, and enjoys lap swimming every once and a while. He also loves music and plays the classical guitar.

Attila Dobai

Head of Strategy and Innovation, Avis Budget Group

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Attila Dobai is the Head of Strategy and Innovation for the Budget Truck Rental division of Avis Budget Group.  He is passionate about applying the concepts of continuous improvement to drive business transformation, strategy execution, innovation, and data analytics.

Attila has over 14 years of experience in solving complex enterprise-wide business problems in a service-based transactional Fortune 500 business.  His data-driven process-centered approach to problem solving has been repeatedly proven successful at improving both process efficiency and effectiveness while impacting the bottom-line.

He is a Lean Six Sigma Master Black Belt and Project Management Professional (PMP) who has managed continuous improvement projects, programs, and portfolios.  He strongly believes that continuous improvement is the key to bridge the gap between the boardroom and the operation.

Edward J. Blackman

Global Leader of CI - GIS, Whirlpool

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 16:00 - 16:30 pm

Biography

Description

As a Global leader of Continuous Improvement at Whirlpool, I am responsible for developing the CI strategy, coaching problem-solving behaviors, and transforming systems for executive leaders and their teams within Information Services.

By education, I’ve earned a Masters degree in Behavioral Science, along with undergraduate degrees in Psychology and Mathematics. Recently I’ve returned to obtain a doctoral degree focused on Industrial & Organizational Behavior Management.

By training, I’m certified in Six Sigma Black Belt by the American Society for Quality; certified in Labor Standards by HB Maynard; a Lean (Toyota Production System) Instructor/Coach; a Kata Coach; a certified Scrum Master; and an Agile Coach. 

By experience, I’ve led and improved Continuous Improvement in healthcare, manufacturing, retail, and education for 18 years.

In addition to my daytime career, I’ve taught courses as an Adjunct Professor in Mathematics, Psychology, and Business. 

Finally, I greatly value innovation. I've obtained backing with companies and invented two products through ideation programs.

Iassen Deenitchin

Head of Global Process Management, ING

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 13:50 - 14:20 pm

Biography

Iassen Deenitchin is Head of Global Process Management at ING. He joined the global banking group in 2016, with the aim to support the execution of the Accelerate Think Forward strategy through a common process management and improvement practice centred around the customer. Prior to that, Iassen was Head of Lean and Process Management at Raiffeisenbank International and an Associate Principal at McKinsey & Company. He holds an MSc in Financial Economics from the Norwegian School of Management and an MBA from the Kellogg School of Management, Northwestern University.

Nuray Gurtekin Sen

Head of Global Process and Quality Siemens Corporate Technology Research in Digitalization and Automation, Siemens

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 08:30 - 09:00 am

Biography

Nuray Gurtekin Sen has a dual role as Head of Global Quality and Process at Siemens AG Corporate Technology Digitalization and Automation organization and in US she is responsible for QM, EH&S and Sustainability at Siemens Corporation US in Corporate Technology .

In the early stages of her career, Nuray worked in food and pharmaceutical packaging manufacturing industry as QA manager for 5 years. Then she worked as an external auditor and consultant in Bureau Veritas for 2 years. During this period, she became ISO 9001, ISO 4001, OHSAS 18001 and ISO 22000 Lead Auditor and ISO 9001 Lead auditor trainer registered in IRCA. She audited over 200 hundred companies of BRC, GMP, HACCP and company specific management systems. After extensive process and management systems experience, Nuray joined Siemens Turkey Healthcare in 2006 as Change Manager. She led Siemens Healthcare in winning EFQM Business Excellence Award in 2007.

Following that, she was promoted as Siemens Turkey Head of Business Excellence and worked on all sectors and various countries (e.g. Israel, Austria and Central Eastern Europe countries). She established Lean Six Sigma model in Siemens Turkey and acted as key expert and ambassador in CEE and Eastern Mediterranean Clusters. Nuray also executed Project Management Coordinator role for Eastern Mediterranean Cluster.

In 2013, Nuray was transferred to Siemens US Corporate Technology and Research organization at Princeton to lead a big change management and organizational transformation program. End of 2013, she promoted to the Global Process and Quality Manager role at Siemens AG (Headquarters) and got selected “Corporate Core Digitalization and Automation Leadership Team”. Currently, Nuray is responsible for process excellence and quality management for the Digitalization and Automation unit in regions Germany, US, Austria, China, India and Russia. Nuray has B.S. degree in Food Engineering from Middle East Technical University in Turkey and MBA from New York University Stern School of Business. 

Alex Goryachev

Managing Director, Innovation Strategy and Programs, Cisco, Cisco

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Alex Goryachev is an entrepreneurial go-getter. He takes risks, thinks ahead, and loves making way for new innovations. Over the past 20 years, he’s made it his business to turn disruptive concepts into emerging business models.

For him, it’s all about a passion to create a strategy and then drive it home to “get things done.” And as Cisco’s managing director of Innovation Strategy and Programs, he has plenty of opportunities to put this passion to the test.

He sparks internal innovation by providing employees at all levels the chance to share their big ideas, many of which make their way into the company’s innovation engine. Alex also carries the torch for co-innovation across Cisco’s ecosystem.

He’s especially excited about Cisco's Innovation Centers, which can be found in major cities around the world. Led by Alex, these hubs bring together customers, partners, startups, accelerators, governments, research communities, and universities in a lab setting. Their goal is to discover, develop, and implement game-changing, outcome-based solutions.

He also heads up the Cisco Innovation Grand Challenges. These polished events help creative thinkers bring their technology ideas to life. And then there’s the Cisco Technology Radar, the company’s engine for identifying emerging technology transitions.

Alex began his Cisco journey in 2004 with a singular focus: Innovation. He defined and operationalized several high-profile Cisco initiatives, including the company’s Country Transformation plan for Cisco in emerging markets. He also held senior roles in Development, Marketing, Finance, and Channels, providing him a 360 view of how a great company ticks.

Prior to Cisco, Alex was a successful consultant with extended assignments at Napster, Liquid Audio, IBM Global Services, and Pfizer Pharmaceuticals.

He was the “Emerging Stars” gold recipient of Brandon Hall Group’s 2016 Human Capital Management Excellence Awards Program, and his organization won golds for “Employee Engagement” and “Innovation Talent Management” programs. A sought-after keynoter and media authority on innovation, Alex has a passion for sharing knowledge, mentoring, and guiding innovation programs. Please reach out at agoryach@cisco.com

José Pires

Former Global Vice President of Enterprise Business Improvement & Productivity, Andeavor Corporation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 20:30 - 21:15 pm

Biography

José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.

Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.

He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.

Brian McDonald

Vice President Strategic Planning - Finance, International Paper

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Brian started his career with Westvaco in Forest Operations and joined International Paper in 1987. He has held roles in the company’s manufacturing and commercial operations, including the director of the company’s Russian operations, president of IP Asia, Vice President Investor Relations, and most recently Deputy CEO of Ilim Group.

Brian earned his bachelor’s degree in Biology at Brandeis University. He has a Master of Forestry degree from Duke University, and an MBA from the University of Virginia.

Brian served two terms as a Board of Visitor’s member of the Nicholas School of the Environment and Earth Sciences at Duke University, and has served on the Board of Eisenhower Fellowships, and Carter Holt Harvey.

Brian, his wife, Margaret, and their daughter, Isabel, reside in Memphis.

Minette Norman

Vice President, Engineering Practice, Autodesk, Inc.

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

Minette Norman serves as Vice President of Engineering Practice at Autodesk and is responsible for a collaborative culture and state-of-the-art engineering practices. Minette spearheaded “radical collaboration” – initiatives that recognize engineers who contribute to one another’s code, designs, and tests. Previously, she gained international attention by transforming Autodesk’s localization team through best-in-class automation and machine translation.

Before joining Autodesk, she held a variety of technical communication and management positions at companies including Symantec and Adobe. Named in 2017 as one of the “Most Influential Women in Bay Area Business” by the San Francisco Business Times and in 2018 as one of the YWCA Silicon Valley’s “Tribute to Women” Honorees, Minette is a recognized industry expert with a unique perspective.

Minette has a broad approach to community service, working with local, national and international non-profit organizations. She serves on the Board of Directors of D-Rev, a non-profit devoted to developing medical technologies for impoverished and vulnerable populations worldwide. Minette also works with GirlsWhoCode and YesWeCode, national organizations that help under-represented populations succeed in the technology sector.

Minette holds degrees in Drama and French from Tufts University and studied at the Sorbonne Nouvelle in Paris.

Griselda Abousleman

Vice President, Operational Excellence, Transport Solutions NA/EMEA, Ingersol Rand

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 14:00 - 14:30 pm

Biography

In her current role, she leads the operational excellence and transformation strategies for Transport Solutions NA/EMEA and its partnering dealer network.  She has led successful business transformations globally and has extensive experience in leading teams to accomplish breakthrough results. 

Prior to this role, she was integrated supply chain leader for Fluid Management, Material Handling and Power Tools, she drove continued improvement of the value streams and was responsible for a supply chain strategy to optimize performance in critical operational areas, including cycle time, safety, quality, delivery and productivity for three of the company’s 11 strategic business units.

Griselda joined Ingersoll Rand in January 2013 as a director in operational excellence with our residential solutions business in Tyler, Texas. She was appointed in January 2014 to one of two regional operational excellence leader roles for North America and was appointed vice president, operational excellence in November 2014. Prior to Ingersoll Rand, she was with Honeywell as director, global growth; Flowserve as a multi-site leader; Volvo-Novabus as senior manufacturing engineering manager; and AlliedSignal-Honeywell as lean supervisor and global transitions leader.

Griselda holds a bachelor’s degree in industrial engineering from Stanford University, which includes overseas study in economics from the Pontificía Universidad Católica de Chile, and a master’s degree in business administration from Arizona State University. She has also earned her Lean Master certification from Shingijutsu and Honeywell, and is a member of Prospanica, the National Society for Hispanic MBA’s, a member of the Society of Women and Hispanic Professional Engineers, and is the current Chair for the Women in Manufacturing national association.

Kishore Kandru

Enterprise Business Architecture Leader, CSAA Insurance Group

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Kishore leads the business process architecture and automation practice for CSAA Insurance Group with 18 years of Business Architecture experience spread over high-tech, consumer electronics and insurance industries. He is passionate about bringing process perspective to every aspect of the business; from marketing, product and manufacturing to customer and service domains.

Jo Murray

Matron, Achieving Excellence, NHS Foundation Trust

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

 

I have worked for the National Health Service (NHS) for 28 years, 15 of which as a Community Matron and a District Nurse, prior to that working in an acute hospital on a general medical and haematology ward.  During that time I became an Independent Prescriber, gained a teaching qualification as had passion for teaching and improving management of patients with long term or terminal conditions.  I was nominated by one of the Nursing Homes I supported for the Kate Granger Compassionate Care Award in 2014.  I was a finalist which was such an honour and led to having a raised profile which helped secure my next post.   

I have four years experience in my current role as ‘Matron, Achieving Excellence (AE)’ at the Royal Surrey County Hospital, in Surrey.  AE is an internal accreditation programme for identifiying improvements and excellence within the organisation as well as areas for improvement in both our clinical and non clinical departments.

I moved into this current role to improve my career development, experienceing something new as I felt I needed to be more directly involved in improving NHS services.  My role helps wards and other clinical areas to share good practice and further improve.  My work involves carrying out comprehensive assessments to ensure all wards and departments within the hospital are operating efficiently and effectively within local and national Key Performance Indicators and policy.   Also, promoting multidisciplinary working and responsibility for moving AE forward in their own departments, with standardised processes and sharing of evidence of learning.

I enjoy  that my work supports the organisation to be more open on information that is shared.  This information allows others to see where there are further areas for improvement and areas of good practice to share.  My work supports the organisation become more structured and coordinated, and enables me to work in areas I have not previously experienced before during my NHS nursing career. 

Most recently as a finalist in the National Patient Safety Awards, 2018, in the category for ‘changing culture’ - relating to supporting medical clinicians to work closely with nursing and allied health professionals in leading a clinical area and ensuring its success in continually improving and working together.

Matt Aguilar

Operational Excellence Guru, Becton-Dickinson

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 14:00 - 14:30 pm

Biography

Matt is a customer focused change and thought leader with expansive leadership experience in R&D, Production Operations, IT and Corporate functions within thriving industries that include Medical Device, Biotechnology, Health Care and Big Utility with Nuclear Power Generation. Strategic planning leading to transformational delivery excellence for sustainable enterprise operations has been a key theme in his career.

Since his 2017 arrival to Becton-Dickinson, Matt’s program management, business process improvement, systems integration and performance measurement expertise have played a major role in driving much-needed change in Medical Management Systems (MMS). Supply Chain Operations playbook development for Plan-2-Deliver and Procure-2-Pay, Sales & Operating Process (S&OP) optimization for greater demand visibility and accurate fulfillment, and solidification of the current supplier engagement model for enhanced supplier quality performance and minimize disruption to MMS production output have been key efforts in Matt’s charter.

From a strategic perspective, Matt has a unique grasp of long range Strategic Planning, Transformation Playbook Development and Balanced Scorecard Methodology for cascading of business goals and monitoring of world-class business operations. As a tactical change agent, he brings exceptional PMO operations skills and a highly polished understanding of the critical alignment between people, processes and enabling technology. Through application of rigorous project management frameworks like Agile and Lean Six Sigma, he has enjoyed distinctive success with introduction, socialization and sustained adoption of Operational Excellence and Continuous Improvement business models in every functional work area (R&D, MFG, Supply Chain, IT, Finance and HR/Legal) and in support of diverse regulated corporate cultures in companies like BD, Motorola, Genentech, Kaiser Permanente, SoCal Edison and Pacific Gas & Electric. 
 
Matt earned his bachelors with honors in Organizational Leadership. He is PMP and Lean Six Sigma Black Belt certified and is a member of the Project Management Institute, American Society for Quality and Association of Manufacturing Excellence. He is an experienced trainer for Corporate Leadership, Business Management, Operational Excellence, and Continuous Improvement. He is a Certified Toastmaster.

Steve Waszak

VP Operational Excellence, Greene Group Industries

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Each day, Steve looks forward to meeting new people, new challenges, learning, and opportunities to bring business performance, competitiveness and growth to new levels.

Steve is the Vice President of Operational Excellence for Greene Group Industries, a privately-held major supplier to leading industrial manufacturers, with locations across the USA in California, Michigan, and Pennsylvania.  Reporting to the President, Steve works across the company’s business units and functional areas driving organizational alignment and fostering a customer focused culture to support the goal of continuously improving competitive advantage.

Prior to the Greene Group, Steve spent 20 plus years working internationally, gaining experience and expertise across industries and disciplines.  He has worked seven years in management consulting, seven years in operational leadership roles, five years running a high-tech start-up, and served four years in the United States Air Force, where he was awarded the Air Force Achievement Medal.

A firm believer in understanding fundamentals, Steve strives to make sure that all team members understand what constitutes the foundation of their organization’s competitive advantage and how each person’s role strengthens that foundation.  He is focused on providing the leadership, strategies, and development needed to help enable individuals to more productively contribute to the organization’s success.

Ryan Leuty

Operational Excellence | Black Belt, Country Financial

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Ryan Leuty is a certified Lean Six Sigma Black Belt for COUNTRY Financial.  With experience in DMAIC and Process Management, he has a track record of leading teams towards solutions that make their processes more efficient and mistake-free.  Ryan partners with business areas to improve the customer experience and ensure employees can focus on value-add activities.

Ryan has used Lean Six Sigma in many areas of insurance, including billing, claims, agency, commercial and farm underwriting.  His passion for cultivating the knowledge of teams and making the flow of work visible is apparent in the success of Ryan’s projects and the relationships he builds along the way.  Ryan also enjoys leading Yellow Belt classes and mentoring Green Belts.

Previously, Ryan served as Assistant Director of IT for McLean County, IL where he oversaw day-to-day operations and led several transformational projects like VoIP, point-to-point wireless, and a website overhaul.  He holds an M.B.A and a Bachelors in Systems Analysis and Design from Illinois State University.  Ryan enjoys spending time with his family, woodworking and playing guitar.

Phillip Murphy

Headquarters CI Team Lean Six Sigma Master Black Belt, US Postal Service

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Phillip Murphy is a Lean Six Sigma Master Black Belt with the United States Postal Service. He is part of the Headquarters Continuous Improvement team and is responsible for supporting the USPS CI work across the country. His passion for Lean is evident in his support of various processes within the USPS and his diverse portfolio of work.

Phil began his Lean journey in 2007 while he was a maintenance manager in a plant environment. Since then he has served in several positions at the plant, area and national levels during which times he was also serving as a coordinator for the Lean efforts within each area of responsibility. His blend of maintenance, operations and headquarters experience has provided a unique perspective which allows him to easily relate to the various project teams with which he has worked.

Phil joined the USPS Continuous Improvement Office as an LSS Trainer responsible for developing and delivering the Green Belt and Black Belt curriculum to students across the country in 2014. In 2016 he transitioned to the role of Master Black Belt where he focuses on coaching leadership and working to further integrate Lean into the culture of the US Postal Service. Keeping with his passion for teaching and sharing Lean, Phil is responsible for the Lean Leader program which is used to further develop high performing Black Belts within the US Postal Service. 

Phil received his Master Black Belt certification through The Ohio State University, Fisher College of Business and MoreSteam in 2017. He has also earned the CSSBB certification from the American Society for Quality (ASQ) and is a graduate of the United States Postal Service Managerial Leadership and Lean Leader programs.

Dr. Keith Clinkscales

Director Strategic Planning & Performance Management, BOCC-Palm Beach County

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 14:00 - 14:30 pm

Biography

Dr. Keith A. Clinkscale is a recognized Lean Six Sigma Black Belt & Operational Excellence Executive known for establishing best-in-class strategic performance management programs. Keith Clinkscale demonstrates a combination of broad industry experiences, performance management acumen and a history of results-oriented management consulting to drive significant improvement and cost savings. As a seasoned Industry Executive and Management Consultant, Keith built a reputation of excellence in all areas of operations.

His skillset includes over 30 years of Executive Coaching, Training and Content Design, Process Improvement, Benchmarking, Total Quality Management, Balanced Scorecards, Business Process Re-engineering, Strategic Planning, and High Performance Teams. Keith’s experience and sensitivity to customer concerns has always enabled him to provide a high level of service, whether in industry or as a consultant. Keith has headed the Performance Management Office at Palm Tran. Keith’s team provided executive coaching, goal and target setting through benchmarking, established and reported balanced scorecards, developed department scorecards and held department directors accountable for addressing deficiencies. Dr. Clinkscale has been the champion of Performance Reporting, Management and Improvement at Palm Tran.

Keith has a B.S. in Electrical Engineering from Boston University and a PH.D in Strategic Leadership from Concordia College & University. He is now the Director of Strategic Planning and Performance Management for Palm Beach County and supervises all activities related to the long-term strategic plan of Palm Beach County as well as the strategic planning of over 30 county departments. Keith is responsible for assisting the Board of County Commissioners (BCC), Executive Team, Department Directors, and staff with the development of long-term goals, objectives, strategies, and actions.

Peter Fritsche

VP Global Operations, Data Sciences International

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Peter Fritsche is Vice President, Global Operations at Data Sciences International (DSI). His responsibilities include: process engineering, supply chain leadership, manufacturing, logistics, client services, documentation, continuous improvement and technical support. Prior to DSI, Peter was Director of Global Quality at both Emerson and Honeywell. He has also worked at ADC and FSI International. 

Peter is a hands-on leader, driven by a passion to create value-based improvements that result in higher customer loyalty and substantial savings for his company. Throughout his career, he has performed at a very high level in many technical and managerial functions including: design, manufacturing, quality, safety, supply chain and product management. By engaging team-members, utilizing appropriate improvement tools and implementing necessary system-level changes for continued success; Peter has established a strong history of permanently solving the “unsolvable” product performance and reliability issues while shortening lead-times, reducing cost-of-goods-sold (COGS) and improving other key balance sheet metrics.

Peter is a six-sigma black belt and an instructor at Manufacturers Alliance where he currently leads Six-sigma green belt certification classes. He achieved a B.S. in Engineering Mechanics from UW-Madison and earned an MBA from the University of St. Thomas.

Kevin Duggan

Shingo Award-Winning Author, Founder, Institute for Operational Excellence

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 08:30 - 10:00 am

Biography

Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence.

As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Helen Figge

Chief Strategy Officer, MedicaSoft

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

 

Helen is an experienced and passionate healthcare innovator and futurist.  She has expertise in partnering with c-suite executives and peers, team development, execution of strategic planning and global governance programs, building international collaborations, client loyalty programs and helping to formulate global best practice solution portfolios.   

She has served in three Fortune companies and non-for profit organizations such as Health Information Management Systems Society (HIMSS).   Additionally, she has supported, consulted and guided several start-up health IT companies to successful next steps such as LumiraDx, HealthBox, Haven Health and Carefully, Inc among others.  Helen has achieved HIMSS fellow status and secured HIMSS healthcare IT certification. 

Helen has served on several national committees and Boards such as HIMSS, CHIME, The Sullivan Institute for Healthcare Innovation, WEDI, State University of New York’s Global Institute for Health and Human Rights and State University of New York’s School of Public Health.  Helen serves in several senior advisory roles such as for the Albany College of Pharmacy and Allied Health Sciences President’s Council, the National Health IT Collaborative for the Underserved, Inc. based in Washington, D.C., New York State’s HIMSS National Liaison and is Chair, Health 2.0 Boston.

Helen has secured service and career awards, published and lectured extensively in healthcare and regularly presents and authors on healthcare technology.  She holds academic appointments at University of Maryland, the Sage Colleges, New York and Massachusetts College of Pharmacy and Allied Health Science, Boston.  She holds a Baccalaureate in Science, a Doctorate of Pharmacy, an MBA in healthcare administration, completed a drug information research fellowship, is a Certified Six Sigma Black Belt and Six Sigma Lean Sensei.

Helen has been  recognized by Health 2.0 as a “Ten Year Industry Leader”.  For three consecutive years, 2016, 2017 and 2018, Helen has been named “Most Powerful Women in Healthcare IT” by Health Data Management.  She was named in 2018 on Becker’s prestigious “Women to Know in Healthcare IT” listing.  Helen is a career coach, mentor and passionate about supporting the environment. She volunteers her time and raises money for several philanthropic organizations including the Alzheimer’s Association. 

In her spare time, Helen mentors for organizations interested in positioning product development and go to market strategies in healthcare such as Carefully, Inc. where she serves as one of the original founders and as Chief Communications and Public Relations Officer.  Helen is Chief Strategy Officer for MedicaSoft based in Arlington, Va.

Agustin Stengel

VP, Way of Working, Fannie Mae

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 14:00 - 14:30 pm

Biography

Responsibilities: Agustin Stengel is Fannie Mae’s Vice President – WoW (Way of Working). Agustin is responsible for instilling WoW for top executive teams, and designing the overall WoW maturity program to deepen the adoption of its principles and tools; developing team capabilities; and improving knowledge and methodologies on the maturity of the WoW program. WoW is centering the company’s culture on customer service and continuous improvement.

Experience: Prior to joining Fannie Mae in April 2017, Stengel was Vice President – Continuous Improvement at Voya Financial. Before that, he was an Engagement Manager at McKinsey & Company.

Education: Stengel has an industrial engineering degree from the Pontificia Universidad Catolica Argentina and a master of business administration from the University of Virginia’s Darden School of Business.

Anu George

Chief Quality and Transformation Officer, Morningstar, Inc.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Monday 12th March 2018 | 08:00 - 17:00 pm

Biography

Anu George is Chief Quality and Transformation Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology. Anu is an avid reader, and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.

Anu has more than 20 years of experience in operations management and Lean Six Sigma. Before joining Morningstar in 2010, she had worked for Unilever and GE. She is a frequent speaker on topics including business process excellence and leadership.

Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai. 

Brent Williams

Director\MBB Lean Six Sigma, Corporate Functions, McKesson

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

Brent Williams is Director of Lean Six Sigma for enterprise corporate functions and has been at McKesson six years. Brent leads a team to consult, identify and manage process improvement initiatives by advancing the Six Sigma capabilities across McKesson's corporate functions, a $1B+ shared service. The team's mission: Increase the value of Corporate Functions services back to the business by improving operational excellence and reducing costs. During his tenure, the Corporate Functions have had the highest annual Six Sigma savings since the inception of the program.

Brent has 30+ years' experience launching new services and improving existing services to add value to the customer. He has had leadership roles in manufacturing, non-profit, and technology businesses with a focus on the shared services domains. He was an early adopter of Scrum agile methodology deploying it at an enterprise level in 2009 and is currently aligning Lean Six Sigma service with the SAFe framework now being used by McKesson technology. Brent holds an undergraduate degree in mechanical engineering from Texas A&M, a masters in biomedical engineering from the University of Virginia, and an MBA from Georgia State University.


Brian Gallagher

SVP, Operational Excellence, CACI

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

Dr. Gallagher is Senior Vice President of Operational Excellence for CACI International Inc, a $4 billion information systems solutions and services company. In this role, he is responsible for CACI’s integrated program management and delivery methods, process effectiveness, quality assurance, and continuous improvement initiatives.     

Prior to this position, Brian was the Director of Engineering and Mission Assurance for Northrop Grumman’s Intelligence and Cyber Divisions where he provided leadership critical to mission success involving engineering, quality assurance, process effectiveness, program execution, and supplier assurance.   

Previously Dr. Gallagher served as Director of Acquisition Support at the Software Engineering Institute (SEI), Carnegie Mellon University, leading teams serving the Department of Defense and other government agencies. He also served in the U.S. Air Force, with assignments as Deputy Chief of Software Engineering with the Air Intelligence Agency; Chief Engineer on the Range Operations Control Center Project at Cape Canaveral in Florida; program manager on the Titan IV Program; and as an engineer with the Strategic Air Command. 

Dr. Gallagher earned a PhD in Systems Engineering through Colorado State University, an MS degree in Computer Science from the Florida Institute of Technology and a Bachelor of Technology degree from Peru State College. He is Six Sigma trained, PMP certified, and is certified as a CMMI high maturity lead appraiser for CMMI for Development and CMMI for Services. He is an associate fellow of AIAA and a member of IEEE, NDIA, PMI, AFCEA, and INCOSE, as well as a contributing author of the Guide to the Systems Engineering Body of Knowledge (SEBoK).  Dr. Gallagher is an associate professor at University of Maryland, University College where he teaches graduate course in Systems Engineering and Information Technology.

Ira J. Perlmuter

Founder/Managing Director and Chairman,

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Ira founded T5 Equity Partners, LLC as the direct, private equity investing affiliate of a family office.  He has completed nine acquisitions including several manufacturing companies, military parts businesses, oil and gas companies, and a bank.  Ira serves as Chairman of five of the companies and as Chairman of the Credit and Compliance Committees of the bank.  He focuses on oversight of company operations, new business development, acquisitions and joint ventures with other family offices and companies.   Ira is also a Founder of the Cleantech Family Office Syndicate, and has developed a program with the U.S. Department of Commerce, Minority Business Development Agency.

 

Ira has completed over $15 billion of restructuring, turnaround and bankruptcy/distressed M&A transactions in over 50 industries, as a banker, investment banker and principal.  His own financial advisory firm, Cove Capital Advisors, Inc., completed over $5.5 billion of assignments. Among the more notable engagements were appointment as Trustee of the $700 million, Daewoo International (America) Corporation bankruptcy trust and serving as exclusive financial advisor to JP Morgan Chase on two multi-billion dollar bankruptcies.

Michael Greenidge

IT Director, Enterprise Applications, MIT Lincoln Laboratory

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Michael Greenidge is the IT Director/Sector Manager of Enterprise Applications at MIT Lincoln Laboratory in Lexington, Massachusetts.  In his role, Michael provides strategic leadership and directions for developing, implementing, and supporting enterprise business applications.

Since joining MIT Lincoln Laboratory in 2009, Michael has contributed to a numerous improvement initiatives.  Most recently, successfully directing a major initiative to move the Laboratory’s ERP environment to a modern platform in the Cloud.  In his current role, he also serves as one of the leaders for the overall Laboratory Digital Enterprise Transformation program, where he is partnering with the Business Transformation Office to simplify processes, modernize business applications, and build an integrated data architecture.

Michael has nearly 30 years of experience implementing and deploying global and enterprise-wide business applications.  Throughout his career, he has effectively applied his business and technical leadership to transform business application landscapes in support of an organization mission.

He holds a Bachelor’s degree in Electrical Engineering from Rice University, a Bachelor’s degree in Physics from Texas Southern University and an MBA from Worcester Polytechnic Institute.

Sarbari Basu

Director - Global Talent Operations, Cummins

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

With more than 20 years’ experience in Operational functional and business HR roles Sarbari has worked in over 5 countries across multiple sectors including manufacturing, retail, distribution and services.

Prior to joining Cummins Distribution in the US, Sarbari led the HR organization for Cummins in the Middle East based in Dubai in the UAE. Prior to relocating to the UAE, Sarbari led the HR team for a Greenfield venture for Reliance Industries one of the largest Petrochemical producers in India. She leads People Strategy, HR Operational and Process Excellence, Workforce Analytics in her current role for Cummins Distribution which operates in almost 90 countries and has over 16,000 employees.  Her expertise covers strategic business partner roles, Talent Management, Workforce planning and strategy, HR process excellence organizational and employee development, HR metrics & reporting, succession planning, and performance management. 

Sarbari holds a Bachelor in English Literature and an MBA from Calcutta University. She is a candidate for the 2018 Global Fellow of Talent Management at The Wharton School. She is certified Six Sigma Green Belt and a certified SWP practitioner and is currently dabbling in Organization Design and Change Management.

David Coleman

Finance Business Partner and Continuous Improvement Manager, Goodyear

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Dave Coleman is the Finance Business Partner and Continuous Improvement Manager of Goodyear Race manufacturing. His leadership career includes positions over various functions as Controller, Operations Manager, Manager of Project Management, CFO, Director of Operations and Director of Strategic Planning.

Dave’s first significant business culture training was as a member of a transmission launch team that started a business from the ground up. Subsequently, he led a clutch manufacturing business through a 3-year culture transformation. He then successfully replicated his achievements in the company’s transmission business. Later, as a Director of Operations over 3 plants located in North Carolina, Canada and Singapore, Dave led his third culture transformation. His team received a Starship award for demonstrating lean manufacturing principles and world class safety. Dave has recently been on a 4-year transformation journey that turned a “broken plant” into an AME (Association of Manufacturing Excellence) award recipient.

He teaches culture 101 and 201 for Race manufacturing. He is a certified Krause Bell Group safety trainer and is APICS certified.

Dave’s wide community involvement has included membership in the JCs, director in Optimist club, Sunday school teacher, church board director and board member of University of Tennessee, Martin. Dave was an associate professor of business at St. Andrews Presbyterian College in North Carolina.  He coached youth sports for over thirty years, refereed high school wrestling, co-chaired Race for The Children and was a volunteer umpire. The community experience having the most impact on Dave’s community perspective was a church mission trip for flood relief in North Carolina.  Most recently Dave has accepted a board member position for the North East Ohio Medical University student run free clinic.

After living in 5 states while his father served in the military, Dave’s family settled in what he considers his home town, Carnegie, Pennsylvania, near Pittsburgh. Between the military moves and work, Dave has lived in 11 states and now resides in Hudson, Ohio, with his wife, Kim. They enjoy spending time with family and friends and activities surrounding their 5 children. With their youngest child entering college, Dave and his wife have committed to more exercise.

He attended Clarion University of Pennsylvania on a wrestling scholarship and was a Division I National Qualifier. After receiving a degree in Accounting, Dave started his career working for a Big 8 public accounting firm. He has an MBA from Southern Illinois University Edwardsville.

Rob Stewart

CEO, OpusWorks (by The Quality Group)

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

For nearly 25 years, Rob and his team have been helping organizations “get people on the same page” for deploying Lean, Six Sigma, Operational Excellence, and Project Management.  OpusWorks has pioneered the wise, and customized, application of advanced blended learning and execution technologies so customers can accelerate skill-building, propel culture change, and increase ROI.

Rob began his career with IBM and he is a graduate of Emory University in Atlanta.

Alina Aronova

Chief of Staff for the Global Product Technology, Cengage

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

In today’s day and age every organization seems to be in a constant state of change. Navigating these small and large transformations can be daunting, especially when many transformation efforts take longer, cost more and even fail. Companies grapple with being “reactive or ready” for change.

There are many types of transformations that a business must go through including digital, organizational culture, customer experience, operational, distribution, growth, sustainability, risk management, and much more. Many experts will try and argue that each one of these changes requires you to tackle them in fundamentally different ways. But, is that really true?

Throughout her career, Alina Aronova has successfully supported, led and sustained an array of business transformations in diverse functional areas, industries, and organizations. Each transformation brought its own unique needs, obstacles, challenges, and constraints. Yet, at the same time they all required innovation, adaptation and rethinking how the organization operated.

Looking back at all her success, Alina asked herself “Why was I able to be an effective change agent in different industries with different challenges?” Through this questioning she uncovered her unique methods of defining, organizing and leading prosperous transformations. In this session Alina will share with you her experiences in vastly different industries, stories of her success and failures; insights on how she tackles change; and the competitive advantage that is at the heart of all her transformations.

Steven Remsen

Lean Six Sigma Black Belt Enterprise Process Excellence (PEx), Intel

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

Steve Remsen is passionate about driving continuous improvement, advocating first principles thinking, and understanding how to harness and translate data-driven solutions into substantial and customer-oriented business results. As a senior internal technical consultant, he has successfully driven numerous continuous improvement projects across diverse functional areas of the Intel enterprise, ranging from designing functional materials on the nanometer scale to deploying strategic business process architecture on the global scale. An inspiring jack of all trades, Steve is currently a part-time MBA student at the University of Portland and holds a PhD in Experimental Solid State Physics from Northern Illinois University. He is also an Intel Lean Six Sigma Master Black Belt candidate as well as a Prosci certified Change Management Practitioner.

Kyle Mielke

Position/Title: Director, Strategic Planning / Project Execution – US Commercial Operations, Cardinal Health

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 08:30 - 10:00 am

Biography

Kyle Mielke is a Certified Black Belt at Cardinal Health a fortune 15 health care services company.  He has spent the past year as part of the Medical Commercial Operations team running special projects for this group.  Kyle spent the previous 4 years as part of the Operational Excellence division that has engaged more than 18,000 employees in 6,000+ projects improving processes an average of 40 to 60 percent. 

He was able to take his 15 years of sales experience coupled with his passion and training on Lean Six Sigma to successfully lead several different Lean Six Sigma projects with the sales and marketing teams.  One project was able to free up sales reps from customer service activities to create more selling time.  Another was creating an integrated selling model between two of the sales teams.  He has also consulted with many different groups inside Cardinal Health helping them implement the Cardinal Health Operating Model.

Corey Rathburn

Regional Value Oriented Architecture and Clinical Excellence, Providence Health & Services

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Corey Rathburn is a seasoned Process Improvement and Operations Excellence professional with 15 years of experience driving effective and positive change in various industries spanning from Healthcare to Consumer Goods.

Corey received his degree in Industrial Engineering and Logistics at Purdue University. He began his career as a project engineer with Avery Dennison where he went on to receive his Six Sigma Black Belt certification and lead record-breaking new product launches. 

He then joined the healthcare world leading Lean, Six Sigma, and Process Improvement projects for Quest Diagnostics and HCA (Sunrise Hospital).  During his time at HCA, he led many throughput and Process Improvement initiatives in the Emergency Department and Operating Room.  Then later at Sunrise, Corey worked in administration as the Chief Staffing Officer and Associate COO.  In this role, Corey oversaw all aspects of labor management, focused on overall patient flow of the hospital, and had various departments he was responsible for.  During this time, Corey received his MBA with a focus on Healthcare Administration.

Before joining Providence St. Joseph Health, Corey was a Master Black Belt and oversaw Global Operations of the Process Improvement program at Anheuser-Busch InBev, responsible for establishing and developing a framework for the company's global Continuous Improvement Program. 

Corey’s first role at Providence St. Joseph was the Master Black Belt at Holy Cross Medical Center.  While at Holy Cross, Corey focused on Patient Flow improvement, implementation of HRO/Learning Boards, facilitating various process work-out events, and continuing to develop the culture of improvement and empowerment at the ministry.  Currently, he focuses on Clinical Excellence and Value Orientation Architecture for the Southern California region.

Holly Rogers

Lean Six Sigma Black Belt, Farmers Insurance®

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Holly Rogers is a Lean Six Sigma Black Belt for the Enterprise Lean and Operational Excellence division of Farmers Insurance®.  As a Black Belt, Holly is part of a team that assists the organization in streamlining processes across the enterprise.  In addition, she uses her strong facilitation and communication skills to lead the Yellow Belt certification program at Farmers® and trains and coaches interested employees in learning basic problem solving skills to achieve Yellow Belt certification.

Holly has a 34 year history with Farmers Insurance®, with a prior background in project management and business analysis, legal work, marketing, and actuarial reporting.  Holly has also been an active participant in the Women’s Inclusion Network at Farmers®, leading the Mercer Island chapter in Washington state.

Holly has several industry designations such as the CLU, ChFC, LUTCF, AIRC, and FLMI and earned most of these through the American College in Bryn Mawr, Pennsylvania.

Robert Crotty

AVP - HCA Building Capital Productivity and Strategy, HCA Healthcare

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Mr. Crotty is currently responsible for capital productivity and execution strategies for HCA's Design and Construction's $1.5B project portfolio.  Mr. Crotty has over 30 years of experience in leading a diverse set of supply chains from check printing, automotive parts to power generation in operational excellence and transformations.

He also has provided operational excellence and transformation leadership in over 40 industries to include telecomm, defense electronics and the aviation industries.  Mr. Crotty joined HCA in May of 2015 to lead the embedded Building Capital team and the extended partner advocate team leading HCA’s Design and Construction transformation.

Mr. Crotty has a B.S. in Industrial Engineering and Systems Engineering from Ohio University and an MBA from Golden Gate University.  Mr. Crotty is certified Project Management Professional and Shingo Prize for Operational Excellence Lead Examiner.

Ronald Lear

Director of IP Development, CMMI Products & Services Chief Architect, CMMI Insitute

Biography

As the CMMI Institute’s Director of IP Development and Chief Architect of CMMI Products and Services, Ron brings over 34 years of experience with continual performance improvement, quality, and process management to supporting the development and launch of CMMI Products, including CMMI V2.0, the Medical Device Discovery Appraisal Program (MDDAP), and Cybersecurity Assessment products.  Ron is a Certified High Maturity Lead Appraiser (CHMLA), certified Instructor, and experienced consultant in the CMMI Institute’s Capability Maturity Model Integration with over 300 appraisals completed to date with multiple global industries and small and large (e.g., Fortune 50/500) organizations, including aerospace, automotive (e.g., U.S. Army Tank Command, Tier 2 and 3 automotive Suppliers, BMW, Volvo), biomedical, defense, finance, healthcare, insurance, IT, pharmaceuticals, telecommunications, and systems and software integrators.

Ron has also successfully held numerous executive and management roles for product and solution development, service delivery, and supplier management. In these roles, he has managed both small and large teams and projects delivering high-quality software, hardware, systems, and services to a wide variety of clients who are still using those products and services today.   This experience also includes agile, DevOps, and CMMI High Maturity-based development and services efforts.  Besides using the CMMI, Ron has extensive experience delivering solutions to clients leveraging ISO, and numerous other continual improvement and quality models and standards. 

Ron is an accomplished, senior quality and continual improvement executive and advisor and is an internationally recognized leader in several key organizations:

  • CMMI V2.0 Chief Architect
  • Former CMMI V2.0 Sponsor, Architecture Working Group representative, and advisor
  • Senior Member of the American Society for Quality (ASQ)
  • Member of the United States ISO 9000 Technical Committee (ISO/TC 176 or TAG 176)
  • Former member of the Conference Board Quality Council
  • Former corporate representative and liaison to the American Productivity and Quality Center (APQC) and ASQ

Ron is an ISO 9001 2015 Lead Auditor and is an ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE).

Dr. Mathias Kirchmer

Managing Director & Co CEO, BPM-D

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Dr. Kirchmer is a visionary leader, thought leader and innovator in the field of Business Process Management (BPM), combining his broad practical business experience with his extensive academic research. He has added significant value to organizations of various sizes and industries in an international environment.

Most recently, Dr. Kirchmer co-founded BPM-D, a company focused on establishing and applying the BPM-Discipline for strategy execution in a digital world. BPM-D was named by CIO Review one of the 20 Enterprise Architecture solution providers to watch and by InsightsSuccess one of the 50 most valuable Tech Start-ups in the US. Before he was Accenture’s Managing Director & Global Lead for BPM and CEO of the Americas & Japan for IDS Scheer, best known for its ARIS software. 

Dr. Kirchmer remains involved in academia as an affiliated faculty member at University of Pennsylvania, Widener University, Philadelphia University and guest professor at the Universidad de Chile. In 2004, he received a research and teaching fellowship from the Japan Society for the Promotion of Science. Dr. Kirchmer has published 6 books and over 120 articles.

Dr. Kirchmer holds a PhD in Information Systems from Saarbrucken University, Germany, a Master in Business Informatics from Karlsruhe Technical University, Germany, as well as a Master in Economics from Paris-IX-Dauphine University, France.

Erin Pelletier

Director of Operational Excellence, Care New England Health System

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Erin Pelletier is employed at Care England, the second largest health system in Rhode Island, as the Director of Operational Excellence. Here, she has led multiple transformation projects yielding savings over $100 million. As the organization continues to improve, she is installing an integrated approach to system-wide performance improvement activities designed to drive transformational change and maximize financial results.

Erin holds a Masters of Business Administration degree from the University of New Haven, B.S. degree in Mathematics with a concentration in statistics, and is a certified Project Management Professional and Six Sigma Green belt.

Erin lives in scenic Connecticut with her husband and three children. She enjoys cooking and any activity outdoors such as hiking, passing the football, or lounging on the beach.

Kenneth Giles

Quality and Continuous Improvement Principal, Fedex

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Kenneth “Ken” Giles is a Quality and Continuous Improvement Principal with FedEx Corporation.  In this role, he helps FedEx develop enterprise-wide strategies for the application of their unique approach to continuous improvement known as Quality Driven Management (QDM).  On a day to day basis, Ken also supports the implementation of QDM throughout the enterprise by focusing on projects and tactics that drive engagement at all levels of the organization, enhance learning & development resources and support rewards & recognition programs. 

Ken came to FedEx with over 20 years of experience in Quality Management, Quality Engineering, Continuous Improvement and Operations Management.  He has a diverse professional background including experience with some of the world’s most well-known companies including Coca Cola Refreshments, Toyota Motor Manufacturing, Canon Incorporated, Delta Faucet Company and others. 

Ken earned a Bachelor of Science in Industrial Engineering from Tennessee Technological University and a Masters in Business Administration from Union University.  He is an American Society for Quality (ASQ) Certified Manager of Quality & Organizational Excellence, an ASQ Certified Quality Engineer and an ASQ Certified FedEx Quality Driven Management Expert.

Focusing on the customer (internal & external), treating all people with respect and being willing to roll up his sleeves and do the work are the three vital personal characteristics that have been instrumental throughout his career.  He looks forward to continuing to utilize these characteristics in the future as the science and application of Quality & Continuous Improvement methodologies continues to evolve.

Jeff Holmquist

Business Transformation Leader , Crowe LLP

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 08:30 - 10:00 am

Biography

Jeff Holmquist leads business transformation at Crowe to accelerate improvements to the efficiency and effectiveness of the firm overall and its internal and external business units. Crowe is a public accounting, consulting, and technology firm that combines deep industry and specialized expertise with innovation. The firm consistently achieves client engagement scores far exceeding industry averages and has received numerous accolades as a great place to work, including being named to the 2018 Fortune 100 Best Companies to Work For list.

His career has focused on operational excellence, from transformation to continuous improvement; project and change management; and the application of technology, including agile product development. He has primarily worked as an internal and external consultant in a variety of industries and for companies of all sizes and stages of growth.

Jeff has an MBA from the University of Chicago, and Bachelor of Science degrees in Accountancy and Organizational Behavior form the University of Illinois at Urbana-Champaign.

In addition to family involvement, he is active in his community, loves to travel, and tries to lead a healthy lifestyle.

Stefan Schmidt

Associate Partner, Global Head of Operations & Lean Practice, innogy Consulting , innogy SE

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 16:00 - 16:30 pm

Biography

Stefan currently leads innogy Consulting’s operations & lean practice and has more than 15 years of international operational excellence and lean experience in the energy industry. He has implemented large-scale Lean and Change transformation programs in the Netherlands, United Kingdom, Germany, and eastern Europe, with the result of enabling more than 40,000 employees and training 300 experts. He has also led operational excellence and lean projects along a major utility’s entire value chain, from exploration and production to retail and cross-functions.

innogy Consulting is an energy-focused management consulting firm with operations in North America, Europe, and the Middle East. Its 200 consultants drive projects from performance improvement to innovation and change management to corporate finance for leading U.S. energy companies intent on fortifying their businesses for the future.

Matthew Krathwohl

Business Transformation Manager,

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 08:30 - 10:00 am

Biography

Matthew Krathwohl is working to bring about profound change to his organization and help take it to a different level of effectiveness. Crowe is an accounting, consulting, and technology firm and 2018 Fortune 100 Best Companies to Work For. Previously, he was Innovation Program Director at the University of Notre Dame where he sought to fully establish its Certified Innovation Mentor program as the recognized standard for innovation education across all industries. He was also Executive Director of Innovation for over a decade at Beacon Health System in South Bend, IN guiding the system’s innovation strategy while also serving as Lead Faculty for its sponsored community-based innovation center. He is an accomplished leader with over 25 years of experience in leading key strategic initiatives. His history of success includes: transforming organizations by introducing innovation and process improvement methodologies, building high performing teams that accomplish organizational objectives, developing strategic alliances for new forms of profitable growth, and analyzing the financial impact of key business decisions. Matthew is frequently called for presentations on building innovation competency, capability, and culture. Most recently, he helped develop and launch the aforementioned Certified Innovation Mentor program, founded by Notre Dame, Beacon Health System, and Whirlpool Corporation.

His diverse background includes serving as an adjunct professor at Notre Dame’s Mendoza College of Business and Director of Business Development and later a Director of Finance at Whirlpool’s global headquarters. His professional experience also includes management consulting positions with RSM and EY.

Matthew received a Bachelor of Science Degree in Management with Highest Distinction and a Master of Science degree in Management from Purdue University. He is a Certified Public Accountant (inactive) and a GE Certified Lean Six Sigma Green Belt.

He actively participates in civic, academic, and faith-based volunteer activities. When he isn’t enjoying his family or working, you’ll find him listening to his favorite music.

Randy Shumway

Chairman, Partner, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:30 pm

Biography

Randy Shumway founded the Cicero Group (www.cicerogroup.com) in 2001 with four people working out of abasement. At the beginning of 2017, when Randy stepped down as CEO, Cicero had grown to over 350 professionals with offices crossing the United States. In 2016, Randy was awarded Utah’s Lifetime Achievement award and wasnamed CEO of the Year in recognition of his professional accomplishments.

Randy’s vision in founding Cicero was to deliver more than mere strategic recommendations to organizations but to actually roll-up his sleeves and help organizations effectively execute the ideas.

During his more than 16 years at Cicero, Randy has led multiple transformation and change managementengagements for Fortune 1000 clients in such sectors as High Tech, Telecommunications, Life Sciences,Manufacturing, Financial Services, Consumer Products and Education.Having stepped down as CEO, Randy currently leads the Change Management and Transformation practice at Cicero,as well as the firm’s private equity subsidiary.

Randy is on the corporate board of Snowhite and of Angoss Software (TSX: ANC). He serves on two state appointedboards – the state’s Economic Council and its Education Commission. Randy serves on multiple volunteer boards suchas Southern Utah University, Utah’s Employment Taskforce, Boy Scouts of America Great Salt Lake Council, and EducationFirst. He is a prolific author in the Deseret News and in Forbes regarding effective education and economicpublic policy.

Prior to starting Cicero, Randy was the Executive Vice President and Managing Partner at Answerthink. He started hiscareer at Bain & Company.

Randy obtained his MBA from Harvard Business School, graduating with highest academichonors (Baker Scholar).

Jim De Vries

Founder, Managing Director, Enhance International Group

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

Jim de Vries is a skilled thought leader with more than 30 years of experience helping clients achieve their desired outcomes through his ability to facilitate teams and drive improvement. His experience encompasses financial, commercial, CRM, services, IT, call centers, security, transportation, automotive, power systems, oil and gas, nuclear energy, research and development, government, and electronics industries.

Byron Tatsumi

Senior Director, Process Innovation, Salesforce

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Byron Tatsumi is a senior director at Salesforce and leads the company wide process innovation program.  He has more than 20 years of industry and consulting experience in strategic planning, business process improvement & transformation, business operations, and strategic sourcing. He has a strong background in strategy development and business plan implementation and considerable program, project, and change management experience.   

Marco Chmura

Director of Quality & Transformation, Morningstar

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Marco Chmura is Director of Quality & Transformation at Morningstar, whose mission is to create great products that help investors reach their financial goals. Marco’s spent the past 5+ years helping Morningstar achieve that mission by developing a process mindset and client-centric culture by championing the voice of the customer and mentoring/guiding leaders as they manage LEAN Six Sigma and Agile development projects. For the past year and a half, he’s also been responsible for helping Morningstar enhance the customer experience through the adoption of emerging technologies such as Robotic Process Automation, AI, ML, Chat, etc.

Farrah Pepper

Chief Legal Innovation Counsel, Marsh & McLennan Companies

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Farrah Pepper is the Chief Legal Innovation Counsel (CLIC) at the Marsh & McLennan Companies (MMC).  In the newly designed CLIC role, Farrah makes things… click. Farrah leads MMC’s legal innovation initiatives to simplify the way the legal and compliance teams work and drive better outcomes, often by harnessing the power of technology.  Farrah also leads the MMC legal data discovery program and team.

Farrah has a long history of building and leading in-house and law firm teams to solve business challenges, create enterprise value and reduce risk.  Previously, Farrah was GE’s global discovery counsel, where she served as the large, diverse conglomerate’s first dedicated legal expert on discovery strategy and policy.  Farrah created and led the GE Discovery Center of Excellence and reinvented GE’s approach to global discovery and data management to drive dramatic savings, efficiencies and risk reduction.  Prior to joining GE, Farrah was a litigator in the New York office of Gibson Dunn, where she was a founder and leader of the firm’s global electronic discovery practice group.


Farrah has been named a Rising Star by the New York Law Journal, a three-time Top eDiscovery Counsel by First Chair, an Emerging Leader by DiversityMBA Magazine and a Hero of Simplification by GE’s CEO.  Most recently, Farrah received the 4th Annual Monica Bay STEM Leadership Award.  Under her leadership, Farrah’s teams received recognition such as the Analytics 50, Corporate E-Discovery Hero, Association of Corporate Counsel (ACC) Value Champion and an LTN Innovation Award.  

In addition to regularly publishing and speaking on legal discovery and innovation, Farrah serves on various industry advisory boards and working groups, including the Georgetown Advanced E-Discovery Institute, SOLID (Summit on Legal Innovation and Disruption), Legaltech, Legaltech News and the Cardozo Data Law Initiative.  


Farrah is a double-NYU grad; she earned her B.A., summa cum laude, at New York University’s College of Arts and Sciences and her J.D. at the New York University School of Law.


César Bocanegra

NYU Adjunct Professor and Former COO, DonorsChoose.org

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

César and his team vet tens of thousands of projects per month, and then facilitate the purchase and delivery of materials to classrooms across the country. In addition to office management and several IT functions, César also manages the organization's human capital, customer relations, finance, and donor appreciation efforts. As Chief Operating Officer at DonorsChoose.org, César is responsible for leading the operations, finance, and HR teams and ensuring the operations’ workflow is fully scalable. In less than seven months, he was able to scale the organization from supporting 10,000 public schools to over 100,000 public schools while at the same time increasing customer satisfaction with a minimal increase in budget. César has significant experience building team structures, tools, systems, and processes that ensure the organization is scalable.

Prior to joining DonorsChoose.org, he spent 11 years with AT&T in various capacities, including Sales, Finance, Legal, and Vendor Management.

César earned his mechanical engineering degrees from Caltech (B.S.) and MIT (M.S.) and holds an MBA in Strategic Management from the Wharton School of Business. César was also an Adjunct Assistant Professor at New York University (NYU), where he taught Social Entrepreneurship.


 

Anu Pujji

Associate Vice President of Enterprise Operational Excellence & Transformation, Molina Healthcare Inc.

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 13:30 - 15:00 pm

Biography

Anu is an experienced and passionate healthcare executive and a change agent.  She has expertise in partnering with c-suite executives and peers to drive successful execution of strategic and transformational programs, building lasting collaborations, delighting customers and establishing best practice solution portfolios for Quality-boosting initiatives. 

 

She has served in three Fortune Healthcare companies and non-for profit organizations such as WEDI (Work group for EDI) where she chaired the workgroup for Healthcare Policy guidance. Her contributions towards setting up best practices for interoperability and harmonization of Healthcare Information were published in the 2013 WEDI Report.

Anu is an active contributor and champion of leading industry best practices such as developing the rule book for the ICD 10 Testing programs. She was the one of the leading members of the ”ICD-10 Testing collaborative” that promoted sharing quality best practices amongst major healthcare payers including UnitedHealth Care and Blue Shield of California.

Anu holds a Baccalaureate in Science, a Masters in Organic Chemistry and has obtained Management credentials in Healthcare Administration from the Wharton School of business. She is also a Certified LEAN Six Sigma Master Black Belt.

She is devoted to the cause of elevating the career goals of young women through coaching and mentoring.

Her Hobbies include travel, study of period architecture and water sports.


Randy Bradley

Vice Chairman, Trust Exchange; Former CEO - Head of Digital CoE, Broadridge Financial , Ames Watson Capital

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 10:30 - 12:00 pm

Biography


Former Head of Digital CoE at Broadridge Financial and eBay Enterprise Global Program Management Office         

Randy Bradley, joined Broadridge Financial in 2015 to lead its digital transformation by defining a multi-year roadmap, implementing new practices and championing Scaled Agile Framework (SAFe) practices and cultural change management program. Randy helped lead the development of Broadridge's new Platform-as-a-Service (PaaS) capabilities, helped design Product-Management-led practices, and accelerated its cloud adoption with AWS.        

Randy is a pro-active and results-oriented executive with proven record of success leading large complex global businesses in the design and execution of enterprise Digital and Business Agility transformations leveraging cloud based strategies. Proven ability to inspire and lead global teams to deliver on enterprise change management initiatives across Financial Services,   eCommerce, Media, industry verticals.

Padmini Nidumolu

Co founder, Lean In Agile

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 08:30 - 10:00 am

Biography

Padmini Nidumolu is the co founder of "Lean In Agile" for women movement and an Lean-Agile community leader enabling the voices of women be heard through women led events and campaigns. Her expertise and focus is in building learning organizations and delivering value by leveraging diversities as enablers leading to an enterprise culture of continuous improvement.She plays an active role in the local Agile communities through speaking, volunteering, engaging with special interest groups with Agile practitioners, Agile Thought Leaders and Agile Coaches. Padmini is an accomplished Indian classical dancer and serves as a STEM coach to the school teams. She lives in the Washington DC Metro area.

Leila Rao

Co founder, Lean In Agile

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 08:30 - 10:00 am

Biography

Leila Rao is an enterprise consultant optimizing the ability of organizations to discover, deliver and realize value iteratively. She integrates Lean values, gained from her experiences applying Lean in the healthcare industry, with Agile principles drawn from Agile transformation expertise, to facilitate sustainable organizational change outcomes. She is now applying the same experiences to increase the value and visibility of women  through self-empowerment and structural realignment as the co-founder of Lean In Agile.             

Bilal J Muhammed

Vice President, ISRM, Wells Fargo

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

By Way of Introduction; Bilal J Muhammed is a Senior Level GlobalTechnology Professional, Multifaceted Subject Matter Expert (SME)and Lecturer on IT Innovation, Transformation and Business ProcessImprovement.

Raised in Newark, New Jersey; Bilal joined the United States Navy,earning the Classification as a Data Systems Technician Petty Officer(DS3-NSW) in Combat Systems & Aircraft Carrier CommunicationsSystems. Further complimented in the field of Computer Science fromHoward University, and certifications as a LEAN/Six Sigma Black Belt,AGILE Scrum Master/Coach, PMP/PMI and ITIL v3 Service Manager aswell as industry certifications from Cisco, NORTEL, Wellfleet, BayNetworks and other leaders in the Business & Technology space.

Beyond Business and Technology; Mr. Muhammed has letters in Post Graduate studies from Al-AzharUniversity (Egypt) in Theology, which has served him in his past role as a Chaplain for the Department ofCorrections and his local community. And is a member of several International Interfaith DialogueCounsels and Community Grassroots Programs.

Bilal currently is Vice President, ISRM at Wells Fargo Bank, with a focus on Global Products & SolutionsInformation Security Adherence Methodology Policy & Processes. He is also a member of IT IndustryForums; IEEE, IT4IT, ITSM, an active STEM Mentor/Facilitator and Past & Present Board Member of theBlack Data Processing Associates (BDPA) and the National Society of Black Engineers (NSBE).

Erich Heneke

Director of Business Integrity and Continuity, Mayo Clinic

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 17:15 - 17:45 pm

Biography

Erich Heneke is currently Director of Business Integrity and Continuity in Mayo Clinic’sSupply Chain Management (SCM). His financial emphasis is in Enterprise & Supplier Risk Management, Audit/Controls and Financial Planning & Analysis. Erich has workedin Mayo SCM for 11 years, focusing his efforts on sound SCM controls, fraudprevention/detection, accuracy of balance sheet accounting and other controls relatedwork, including Mayo’s voluntary Sox compliance.

During his time at Mayo, Erich and his team have completed several projects addressingproper controls with Supply Chain, including: development of an award-winning creditcard risk scoring platform, completion of a segregation of duties project mappingemployees’ accesses across multiple applications, detection of several types ofoverpayments to vendors – including detection, collection and prevention of futureleakage, automated management of pharmaceutical pricing and several other initiatives.

Raymond Brand

Sr. Performance Improvement Engineer, Barnes Jewish Hospital

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 10:30 - 12:00 pm

Biography

Ray Brand is the Sr. Performance Improvement Engineer at Barnes-Jewish Hospital aligned to its multiple service lines (NeuroSciences, Therapy Services, Pt Placement) and various strategic initiatives (Readmissions Prevention, Patient Progression and Volume Growth) of the BJC Health System.  Maturing BJC’s development and implementation of its Operating System and creating an execution culture are the primary objectives for his current statement of work at BJC. Ray specializes in various methods of creating emotional attachment (Humble Inquiry, Unleashing Talent, 10x, etc) for front line staff and leaders in order to drive step function change in KPI Performance.

In addition to his current responsibilities, Ray is leading a performance improvement collaborative, THE IMPETUS GROUP, on the BJC Academic Medical Campus which aligns PI efforts across St. Louis Children’s Hospital, Barnes-Jewish Hospital and Washington University School of Medicine.  This grassroots approach to strengthening PI skillsets is intended to increase the adoption of change rate across the entire medical center.

Prior to joining the BJC Health System, Ray spent 11 years in the Aerospace manufacturing sector as a lean facilitator/enterprise process integrator.  He earned his B.S in Accountancy from Southern Illinois University – Edwardsville and an M.B.A. from Webster University – St. Louis.

Matt Hansen

Lean Six Sigma Master Black Belt, H&R Block

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Matt has an infectious passion for process improvement. He’s led many projects over the last 20 years that yielded over $150 million in benefits. He’s worked in and consulted on hundreds of projects across many industries like government, insurance, transportation, telecommunications, finance, and more. He specializes as a Master Black Belt in applying Lean and Six Sigma in non-manufacturing environments.

Matt is not only influential in driving process improvements, but in also teaching others how to effectively improve their processes. He developed and led training and certification programs at three different companies that helped transform their corporate culture from the subject matter expert level up to the senior executive levels.

Matt founded StatStuff.com as the only free online source for complete Lean and Six Sigma training. StatStuff’s video-based content has helped thousands of people learn and get certified in Lean and Six Sigma. He published the book “Lean Six Sigma the StatStuff Way” to supplement the free training content and has received endorsements from operational excellence leaders at top companies like Apple, eBay, PepsiCo, Staples, Honeywell, Wells Fargo, Bank of America and many more.

Caroline Whalen

Senior Business Transformation consultant, IBM

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

Caroline Whalen is a Senior Business Transformation consultant at IBM in their Global Business Services. Ms. Whalen is the North America Program Lead for IBM's Transformational Leadership Development Program. Her accomplishments in this role include doubling the number of NA TLDP clients over the past year as well as redefining program opportunity management and recruitment processes. Ms. Whalen has professional experience and formal training in SAP, Microsoft Project, Advanced Excel, Lean, Agile, and more. Caroline started her career with IBM in their Enterprise Applications division working on SAP implementations. Within EA, she was responsible for Customer Master configuration and data testing. Caroline also held the role of Test Lead on the largest IBM SAP project in North America. Since transferring out of SAP, she has been working on management consulting engagements, specifically related to Lean and process improvement. Most recently, Caroline served as the site lead for a Lean implementation project at a headquarter location of a Fortune 500 insurance company. 

Dan Cockerell

Magic Kingdom Vice-President (Retired & Inspired), Walt Disney World® Resort

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 08:30 - 09:15 am

Biography


Upon graduation from Boston University in 1991, Dan moved to Florida and participated in the Disneyland Paris Management Trainee Program. In January of 1992, three months before the opening of Disneyland Paris, he was transferred to France, where he remained for five years in various management roles. He and his wife Valerie, who was also with Disneyland Paris, were married in France and spent five years there before moving back to Orlando in 1997.

 

Since that time they have raised three children – Jullian, Margot and Tristan. Dan has held various management and executive operations roles at the Walt Disney World Resort, both in the theme parks and resort hotels, and was the sixth executive to hold the position of Vice President, Magic Kingdom since the park opened in 1971. He earned his MBA in 2001 at the Crummer School of Business at Rollins College.

 

Dan puts great value on spending time in the operation and frequently spent time in the park, assisting cast members and interacting with guests. He believes that building relationships is critical for leadership success, and his approachability in the workplace is a testament to his people-first philosophy.

 

Kristof Kovacs

Program Director, Transformational Leadership Development Program, IBM

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

Kristof Kovacs is a change agent, a transformational leader, and a developer of early career leadership talent in charge of executing on complex, organization-wide transformations. He started his corporate career in his home town of Budapest, Hungary as part of General Electric’s Financial Management Program. He transitioned from successful global financial leadership roles into management consulting and leading complex internal and client facing transformational engagements.

Currently he is heading up IBM’s Continuous Improvement mission for its $17B services business, improving quality, productivity, and competitiveness. He is the founder and program director of IBM’s first of a kind Transformational Leadership Development Program, an in-house degree level program to develop change agents of the future. Most recently he has been collaborating co-creating with ESPM University of Sao Paulo, Brazil to build out and globally scale a first of a kind master’s degree in business leadership coined Master’s in Business Transformation or MBT. He is a certified Management Consultant, Lean Master, and Six Sigma MBB. He and his wife and their two children live in Southern Maine, USA.

Sandra Lechiaro

Business Transformation Manager, MIT Lincoln Laboratory

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 16:00 - 16:30 pm

Biography

Sandra Lechiaro is a Business Transformation Manager, a key leadership role responsible for introducing enterprise transformation at MIT Lincoln Laboratory, with the recent creation of a Business Transformation Office.  In this new capability, Sandra is bringing leadership to strategic projects that have an enterprise impact, by improving efficiencies and effectiveness of people, process and technology, that close capability gaps, minimizing operational risk and empowering the Laboratory’s “business of research”.    

 

Sandra has spent most of her career at the Laboratory, in various key leadership roles in Business Operations and Contract Management, with her most recent role in Financial Operations focusing on business process improvement.   She co-leads an Enterprise Applications Governance Board which brings strategic prioritization to IT investments, and a roadmap for long-term initiatives.   With a deep understanding of the Laboratory’s unique culture, she is effective in building partnerships and cross-cutting teams across the organization to foster change management activities to minimize impacts and improve adoption. 

 

Sandra holds a Bachelor of Science in Food Marketing from the University of Massachusetts, Amherst, and her MBA with a concentration in Management of Information Sciences from Western New England University.   She also earned Certificate from MIT’s Leader to Leader program, and a Certificate in Government Contract Management and is a Six Sigma Green Belt.

Randy Clark

Director of Six Sigma, PowerSteering

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:40 - 17:10 pm

Biography

Randy Clark is PowerSteering’s Director of Six Sigma, a Black-belt trained member of the American Society of Quality, and a three-year examiner for the Malcolm Baldridge National Quality Award.

James Shirey

Partner, Cicero

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

James is the Strategy Practice Leader with Cicero Group. Prior to joining Cicero Group, he co-founded and served as CFO of the successful energy startup, Innovari, Inc. He also served for five years as Director of Corporate Initiatives Group at General Electric Corporation’s global headquarters working with all major business units to improve performance and efficiency. Prior to joining General Electric, James led numerous strategy and operations engagements for Fortune 100 companies as a Senior Engagement Manager at McKinsey and Company. Other prior experience includes roles at AT&T and Citibank.

Career Highlights:

  • Chief Financial Officer and Co-Founder, Innovari, Inc.
  • Director, General Electric Corporation
  • Senior Engagement Manager, McKinsey & Company
  • University of Chicago, Booth School of Business, MBA

Jason Richards

Principal, Cicero

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

Jason provides a wealth of knowledge in developing sales and business development strategies for Cicero Group's largest clients. His expertise also includes process improvement, supply chain management, customer analytics and lifecycle management, risk management among others. Prior to joining Cicero Group, Jason served as the Director of Business Development at Steelcase and then sPower as well as the Vice President of Pacific Pure Energy Capital.

Career Highlights:

  • Vice President, Pacific Pure Energy Capital
  • Director of Business Development and Operations, sPower
  • Director of Business Development, Steelcase
  • University of Utah, MBA

Catherine Jaynes

Principal, Cicero

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 15:30 - 17:00 pm

Biography

Catherine has extensive experience in the public and social sectors in program design, implementation, and evaluation. Most recently at the George W. Bush Institute, Catherine was responsible for the development and execution of national and international programs, including Presidential Leadership Scholars. Additionally, she lead the design and implementation of robust measurement and evaluation strategies across the Institute and, previously for the US Department of Education.

Career Highlights:

  • Chief of Staff, Office of the State Superintendent of Education, Washington, DC
  • Deputy Assistant Secretary at the US Department of Education
  • Vanderbilt University, BS & PhD; University of Texas, M.Ed.

Shane Yount

President, Competitive Solutions, Inc. (CSI)

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 13:30 - 15:00 pm

Biography

Shane A. Yount is a nationally recognized thought leader, author, and President of CompetitiveSolutions, Inc. (CSI), an international Business Transformation consulting firm which pioneeredthe acclaimed organizational development system known as Process Based Leadership® - Abusiness transformation methodology designed to create a sustainable culture of clarity,connectivity, and consistency through the use of Non-Negotiable Business Processes. Since1991 he has led the offices of CSI in becoming one of the nation’s most recognized BusinessTransformation consulting firms, personally working with such organizations as Michelin,Genentech, Pfizer, Lockheed Martin, the Department of Defense, and many others.

Jennifer Hurst

Global Performance Excellence Leader, Nielsen

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 16:00 - 16:30 pm

Biography

Jennifer Hurst leads Nielsen’s Performance Excellence team which comprises Business Process Improvement, Program and Change Management, Performance Metrics, and Learning in support of Global Technology & Operations. In this role, Jennifer partners closely with Nielsen’s global leadership team to drive a unified focus on critical priorities with a consistent approach to drive operational and organizational excellence. Over the past year, her team’s portfolio of projects has delivered nearly $50M USD in impact to Nielsen - either by growing revenue or reducing costs.

Before joining Business Process Improvement, Jennifer led operational and technology teams for Telecommunications and Online products in addition to serving as Organizational Strategy Leader for Nielsen Engineering. Prior to working in market research, Jennifer spent nearly 10 years consulting in Business Intelligence and Data Warehousing, designing solutions for numerous Fortune 100 companies; mentored new consultants and led teams in a client leadership role. She started and ran her own consulting practice which ultimately folded into a start-up (ShareTracker LLC) and was later acquired by Telephia then Nielsen. Jennifer holds two patents for research methodologies to monitor telecommunication service subscriber activity.

Jennifer graduated from Florida State University with undergraduate degrees in Accounting and Entrepreneurship; she completed a graduate program at Georgia State University, earning a Master of Science in Computer Information Systems.

When not at work, Jennifer is busy keeping up with the activities of her 3 children (Tucker, age 15; Sophia & Webster, age 12), in addition to enjoying photography, wine tasting, cooking, Florida State University Football & University of Kentucky Basketball – all with Thomas, her husband of 23 years. She resides in Tampa.

Virgil Miller

EVP and COO, Aflac

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 14:15 - 14:45 pm

Biography

As EVP and COO of Aflac U.S. and president of Aflac Group, Virgil is responsible for the day-to-day operating activities, performance goals and strategic initiatives of company headquarters in Columbus, Georgia, and Aflac Group in Columbia, South Carolina. He also oversees the customer experience with a team of 3,400 professionals.

He first joined the company in 2004 in the Policy Service department and earned promotions to positions of increasing responsibility including second vice president of Client Services, Policy Service and the Customer Service Center, and vice president of Client Services, Customer Assurance and Aflac’s Transformation Office. In 2015, Virgil was promoted to senior vice president of Internal Operations and later named chief administrative officer, head of Aflac Group. He was promoted to his current position in January 2018 and is responsible for the strategic leadership and overall direction of operations at Aflac Group as well as operations for Aflac U.S. of increasing responsibility. Virgil served as a U.S. Marine and is a veteran of Operation Desert Storm. He holds a master’s degree in business management from Wesleyan College and a bachelor’s degree in accounting from Georgia College. He also holds Six Sigma/PMP certifications from Villanova University.

He currently serves on the Board of Directors for the Palmetto Health Foundation, the Board of Trustees for Claflin University, the South Carolina State Chamber Board, the 2017 Group Insurance Executive Council, the Palmetto Business Forum and the Columbia Urban League. He is a former board member for the American Red Cross and the United Way Board of Trustees.

Matt Retterer

Senior Strategy Consultant, IBM

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Matt Retterer is a Senior Strategy Consultant within IBM. He solves business challenges primarily within a clients IT and technology space. Mr. Retterer’s career began in IBM’s Federal practice in Washington D.C. where he worked as a financial analyst on massive IT implementations and helped build IBM’s book of business. He transitioned from a successful Federal implementation stint to strategy consulting with a focus on Agile, Cloud, and Lean. Matt Retterer has advised clients on Cloud implementation, operation model restructuring, cost reduction strategy, and more. Most recently, Matt guided a Fortune 500 client through a multi-site Lean implementation. Within the Transformational Leadership Development Program™ , Matt has focused on growing the program across IBM and increasing the diversity of thought and experience. In 2018, he scaled out TLDP within North America by introducing the program to IBM’s federal practice and setting up the initial structure. Future growth is focused in expanding TLDP to China, Japan, Canada, and India. Currently, he lives in New York City.

Zack Adams

Senior Advisory Consultant, IBM

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Zack Adams is a Senior Advisory Consultant within IBM’s Global Automation Group. Zack’s primary focus is Transformation Strategy through Process Automation. His responsibilities include: assessing client as-is processes, leading client workshops, recommending appropriate automation technologies, developing to-be processes, creating detailed business cases, managing automation deployments, and educating other consultants on IBM Automation methodologies and best practices. Mr. Adams is the lead of TLDP’s Automation Hub.

Mr. Adams joined IBM as a graduate hire in the Oracle space but then moved to the Transformational Leadership Development Program & Automation group after successful engagements with multiple Fortune 500 companies. Since joining the automation group, Zack has led global automation rollouts for both internal IBM and commercial accounts. He also leads candidate process identification whorkshops globally. Mr. Adams resides in Columbia, SC.

Kyle Koszuta

Innovation Experience Designer, Florida Hospital Innovation Lab (FHIL)

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Friday 22nd March 2019 | 11:00 - 12:00 pm

Biography

With more than three years experience in the field of innovation and design, Kyle has been a part of leading over 100 design thinking projects for healthcare professionals and university students and faculty. He has taught design thinking courses both nationally and internationally to people of all ages.

Kyle is currently working with Dr. Karen Tilstra, to develop an innovation program at a well known Orlando company, Pioneers International.

Kyle received his B.A. in Business from Rollins College in Orlando. He is also a former four year collegiate basketball player and is currently active in leading basketball camps for a national youth organization.

Karen Tilstra

Co- Founder, Florida Hospital Innovation Lab (FHIL)

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

Karen holds a PhD in Innovation and Leadership and is a licensed educational psychologist. Over the past five years, Karen has co-founded several innovation labs, including the award-winning Florida Hospital Innovation Lab (FHIL) in Orlando as well as the Orlando Magic Innovation Lab. She is currently helping Pioneers International develop an innovation program.  

Karen has designed & facilitated over three hundred design thinking projects, which includes work with multiple top Fortune 500 companies. She has taught design thinking at the university level as well as presented her vast knowledge of the subject to both national and international audiences

Karen has also helped several universities across the country become design thinking campuses and has co-designed one of the nation’s first undergraduate degrees in Innovation and Social Entrepreneurship.

In addition to her extensive work with companies and universities, Karen has been a keynote speaker and has given two well-received TED talks.

Aruna Ranganathan

Director of Analytics and Automation, Mastercard

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 16:45 - 17:15 pm

Biography

Aruna Ranganathan is the Director of Analytics and Automation at Mastercard. She has business and technical knowledge in many verticals including Financial, Manufacturing, Health Care and Insurance Industries obtained through 15 years in consulting and 4+ years at Mastercard. She is currently focusing on Intelligent Automation, Data Analytics and strategic deployment of services in Mastercard’s global shared services center. She has previously worked in Data Warehouse and Big Data technologies delivering medium to large implementation of business process and systems changes.

Roger Watson

Principal, jTask, Inc.

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 13:30 - 15:00 pm

Biography

Roger Watson is the lead architect for jTask Pulse SaaS.

He is also the lead instructor for jTask Certified Change Management Professional (CCMP) Training course delivered to individuals and organizations. jTask is a Qualified Educational Provider (QEP) for the Association of Change Management Professionals (ACMP).

His team leads the adoption, deployment, and support of jTask Pulse SaaS to US and Global companies. jTask Pulse SaaS accelerates Stakeholder Analysis, Change Impact Assessment and User mapping to Training & System Security, which reduces costs, increases the quality of the Change Management deliverables, and accelerates an organization’s business transformation.

He began his career in banking at Lazard Brothers and Citibank. Roger is a founder of jTask, Inc. based in Palo Alto, CA.

jTask, Inc., specializes in Change Management Consultancy, Software, and Training.

Till Reiter

Product Lead, Signavio

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 15:30 - 17:00 pm

Biography

Till Reiter is Product Lead at Signavio. He is responsible for understanding and representing the Operational Excellence needs of Signavio's customers and managing the delivery of high-value and innovative OpEx products to those customers. 
Prior to Signavio, Till co-founded an eCommerce company specializing in eLearning. He also worked as a Strategic Consultant in the Change Management and Transformation space.
Till is an avid reader, product enthusiast, and self-taught coder. He holds a bachelor's and master's degree in Psychology focused on Business and Organisational Psychology from the University of Vienna.

David O'Toole

Director, Strategic Program Operations, World Wide Technologies

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 11:45 - 12:15 pm

Biography

David O’Toole has 20+ years taking a pragmatic approach to simplifying the complex.  Whether it is process management, applying technology, or changing behaviors, finding the practical approach has proven to demystify the traditional formal nature of all three specialties and delivered the results. Ultimately the focus is Making Change Stick and realizing the full value of a company’s most valuable asset – their people.

David’s career spans years of combined management experience, leading organizations through startup, change, revitalization, and turnaround.  He is an accomplished executive with mastery in a broad range of business competencies including Supply Chain Management, Information Technology, Project Management, Process Management, Change Management, and Business Transformation.

Outside of WWT, David enjoys actively participating in local organizations focused on strengthening the St. Louis Supply Chain community, both in academia and industry.

Mark McGregor

Head of Strategy, Signavio

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 15:30 - 17:00 pm

Biography

Mark McGregor is Head of Strategy at Signavio. A former Research Director at leading IT industry analysis firm Gartner, McGregor has an extensive background in enterprise architecture, business process management and change management, having held executive positions with a number of technology companies. Widely respected for his knowledge and views on business change, he is the creator of “Next Practice” and has variously been described as a “BPM Guru”, a “Thought Leader” and a “Master of Mindset”.

James Feldman

The Bright Idea Guy, Shift Happens

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

James Feldman is a globally recognized business advisor, mentor, innovation Sherpa, author, speaker, and serial entrepreneur, who has guided hundreds of companies and thousands of individuals around the world towards optimum performance levels. He advises companies on building strong customer-concentric, innovative organizations that deliver transformational growth to achieve goals, overcome challenges, and think ‘inside the box’ to solve problems.

The robust result of his real-world information is that attendees become more enlightened to influence their behavior and competitive differentiation. He delivers a strong, entertaining, thought-provoking presentation that will demonstrate 'shifts’ based on a series of interrelated actions with a focus on obsessive intimacy and attendee engagement.

James delivers proven real-world strategies that target and transform challenges into opportunities! It’s about how to think, not what to think. Leveraging extensive experience developing and implementing effective strategies to drive business improvements for both non-and for-profit organizations, h

 

Utilizing licensed movie and television scenes attendees will be simultaneously entertained and educated.

His presentation is applicable to brand development, hospitality innovation, business transformation, leadership development, creative problem solving, new business development, B2B/B2C marketing, innovative problem solving and strategic planning.

Throughout his executive career, he founded several performance improvement companies. He has been responsible for facilitating Toyota’s launch of new products, spearheading the introduction of breakfast at McDonald’s, raising $450M for the Y-ME Breast Cancer Organization, and improving Hewlett-Packards go-to-market strategies. James’ clients have included leading organizations such as AT&T, Carnival Cruise Lines, Apple, Verizon, US Department of Defense, Hyatt, Walt Disney, Ritz Carlton, Microsoft, MGM Casinos and Resorts, MGM, Walt Disney, American Dairy Association, Cremation Association of N.A. Ford, the March of Dimes, and the American Dental Association.

A highly respected Thought Leader he is the author of several books. They include "D-A-T-I-N-G Your Customer®," "Shift Happens!®",  “Thriving on Change in Organizations” and “Celebrate Customer Service – Insider Secrets,” and has written for publications including Adweek, Advertising Age, Investors Business Daily, and Business Travel News. Named one of the Most Innovative People in the 21st Century by Incentive Magazine.

James has earned more professional certifications than almost any other speaker including Certified Speaking Professional (CSP), Certified Incentive and Travel Expert (CITE), Certified Professional of Incentive Marketing (CPIM), Certified Performance Technologist (CPT), Master Incentive Professional (MIP), Platform Certified Speaker (PCS), Certified Underwater Photography Instructor, Private Pilot, and Artisan Chocolatier.

Jennifer Ehresman

Consumer Client Services Executive, Bank of America

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 13:15 - 13:45 pm

Biography

Jennifer  is the Consumer Client Services operations executive for Bank of America, responsible for providing an integrated client experience for Preferred, Retail and Small Business clients across card and deposit products through our Consumer contact centers. She also manages numerous service optimization initiatives. Her team consists of more than 8,000 client service representatives, including bank and vendor employees, across the United States.

Jenn began her career with Fleet Bank and has held various leadership positions in Client Service, Sales, Operations, Vendor Management, Product Development, Revenue and Pricing, Marketing, and Quality. She played a critical leadership role in repatriating 4,000 international client service representative roles, and in managing the FleetBoston and MBNA transitions.

Jenn served as executive chairman for the Card Management Development Program, which was focused on developing top talent, and she is an executive sponsor for military hiring. She has a proven track record for developing up-and-coming leaders, fostering diversity and inclusion, collaborating across the enterprise, and delivering strong employee engagement results. Jenn also served as a spokesperson for several Bank of America financial literacy programs.

Jenn earned a Bachelor of Science degree in Economics and Business Administration from Ursinus College, and is Six Sigma Green Belt certified. She actively supports several nonprofit associations, and manages fundraising and tournament activities for a number of community organizations. She is also an active volunteer and a member of the advisory board for Alorica, Inc.

She resides in Jamison, Pennsylvania, with her husband and two children.

Jon Gilman

Founder & CEO, Clear Software

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 10:30 - 12:00 pm

Biography

 

Jon Gilman is the founder of Clear Software, a robotic process automation platform that fixes broken business processes to protect and extend your technology investments, actualize business potential, and rapidly achieve time to value. The Clear platform is trusted by some of the largest organizations in the world to automate core business processes such as Order to Cash and Procure to Pay. Prior to founding Clear, Jon worked and Deloitte and Accenture, where he led business transformations at large multi-national organizations. He currently lives in Indianapolis with his wife and 3 very young children.

 

Jacques Hamel

Chief Digital Transformation Officer, Trisotech

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 13:15 - 13:45 pm

Biography

Jacques Hamel CD is the Chief Digital Transformation Officer of Trisotech and an experienced executive with over 30 years of experience in leadership and business development. A retired Armoured Master Warrant Officer, he transitioned to business in 1998 developing his first start-up called Artifact Software Inc. a multimedia software developer based in Montreal, Quebec, Canada. He launched ModSim World Canada in 2008 with his partners CAE and Lockheed Martin to name but a few. For close to two decades, Jacques has been a driving force in learning, modeling and simulation in Canada. He has held senior positions with local business partners of both Caterpillar and Emerson in Canada. With Trisotech, he supports the Customer Success, Communications and Marketing teams.

Nash Sivaganesh

Executive Director - Sys Engrg, Verizon

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:35 - 16:05 pm

Biography

Nash has been with Verizon for 15+ years. As Executive Director, he leads the charge in implementing advanced technologies and immersing them into the enterprise, driving significant benefits to the business and strengthen revenue, profit, and competitive advantage. Currently, Nash focuses on Digital Transformation to modernize network system, network service fulfillment, improve productivity, and implement leading-edge mobile commerce solutions. His expertise includes 5G Network Architecture/Planning for Fixed Mobile Connectivity (FMC), Intelligent Edge Networks (IEN), SDN/NFV services, New Metro Networks, Enterprise UX, AI/Machine Learning, Chatbots, Conversational UIs, Network system rationalization, Mobile Application Development, and Cloud Migration/Deployment.

Robert Cartia

Vice President, Operational Excellence, Global Container Terminals

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 14:15 - 14:45 pm

Biography

Background                                                                                                                                                                                                        

Rob serves as the Vice President- Global Operational Excellence for Global Container Terminals reporting directly to the CEO and Board of Directors. In addition, Rob is the Chief Executive Officer of Detailed Logic Group, LLC. He provides the vision and direction of the Detailed Logic Group performance improvement methodology, educational workshops, coaching and consulting services. Prior to founding Detailed Logic Group, LLC and his leadership position with Global Container Terminals, Rob held leadership roles across multiple industries within Fortune 500 companies such as: Sony, PepsiCo, Allegheny Technologies Inc., GE, and Johnson Controls International. Over two decades of experience driving Operational Excellence and Business Transformation has resulted in over one billion dollars of organizational cost savings and generated revenue. He is a subject matter expert (SME) in Lean, Critical Problem Solving, Six Sigma, Strategy Deployment, Reliability Centered Maintenance, Change Acceleration, Enterprise Operation / Business Systems and Business Operating Models.

A current C-suite operational excellence executive, Rob’s primary industry background centers on manufacturing (technology) and service based environments. He has held positions including Reliability Engineer, Production Manager, Lean-Six Sigma Master Black Belt, Director- Strategy Deployment, Director- Strategy Deployment & Product Technology Leadership, and Executive Director / Interim Vice President- Global Business Operations. He was instrumental with the design, development, and implementation of new production lines and plant start-ups in both domestic and international locations. Additionally, Rob served in the United States Air Force where he was assigned globally in high-pressure assignments.

 

Experience                                                                                                                                                                                                         

Rob’s broad industry experience includes assignments in the Aerospace, Electronics, Bottling, Metals, Transportation, Energy, Automotive, and Container industries. He has delivered organizational value through an intense focus on Strategy Execution, Critical Problem Solving, Risk Reduction and Sustainment, and Change Acceleration within challenging environments.

One of the Six Sigma initiatives for which Rob was responsible was requisition to platform process which facilitates company new product launches. This initiative was a critical component of the company’s process-improvement program and represented 1 of 40 big processes throughout a Fortune 5 company. Results included: 80% system reuse, 6 month reduction in cycle, and a 35% reduction in sole-source suppliers and overtime.

 

Key Skills                                                                                                                                                                                                              

Rob focuses on accelerating organizational speed and efficiency via partnership and key problem solving capabilities to resolve critical business challenges. He functions as a subject matter expert (SME) and strategic business partner to organizational executive leadership teams across the business value chain focused on execution of renewed business strategy.

 

Thought Leader                                                                                                                                                                                                   

Rob is an energetic motivational speaker and is an accomplished communicator.                                            

Rob has made significant intellectual contributions in the areas of Performance Improvement, Operational Excellence, Strategy Execution, Reliability Centered Maintenance, Supply Chain Optimization, Engineering & Product Development, Enterprise Operating / Business Systems and Business Operating Models. His ability to stay ahead of the latest trends in Strategy Execution, Business Transformation and Process Innovation has Rob frequently asked to deliver keynote addresses to organizations such as NASA and the United States Air Force. Rob is a two time published author and the developer of the Machine Order of Analysis©, Cause and Effect Check Sheet©, Strategy to Execution Maturity Model, and the Four Phase Approach to Competitive Advantage.   

 

Education                                                                                                                                                                                                              Rob holds a MBA with a concentration in Operations & Strategy and a MIT Sloan Executive Education certification in Strategy & Innovation. 

Anirudha A Joshi

Director -Sys Engrg, Verizon

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:35 - 16:05 pm

Biography

Anirudha Joshi (AJ) is the Center & Experience Transformation lead at Verizon supporting Global Enterprise Network business. This entails developing transformative solutions for Verizon's Network Engineers and Provisioners across the globe to deliver best in class Network experience. AJ, joined Verizon in Y2000, has handled responsibilities of varying complexity in Voice, VoIP, Advanced Technology to Digital Media business.  AJ leads the delivery of several large programs including the transformative initiative to introduce VoIP in Verizon's backbone network eventually delivering FiOS Digital Voice as the premium voice product on Verizon's FiOS network. AJ has the reputation of partnering with the business and totally solving complex business problems using biz-tech acumen. He believes in building strong teams that share similar passion and deliver with same sense of accountability. 

Brian Barrick

Director, Operational Excellence and Strategy, Eskenazi Health

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Following a 13-year stint at IU Health where he last served as an administrative director of Perioperative Services, Brian Barrick joined Eskenazi Health in November of 2016 as director of Operational Excellence and Strategy. In his role at Eskenazi Health, Brian is responsible for driving and sustaining continuous improvement for the health system.

Brian completed his bachelor’s degree in organizational management and his master’s degree in health care administration at Ashford University in Minneapolis. Brian is currently pursuing a PhD in Industrial Organizational Psychology.  Brian studied under Lean Sensei, who coached him on facilitation, use of lean methods and tools that are among the most powerful and effective ways to affect culture and manage change in organizations.

Brian started his career as an IT professional in the education industry.  A friend who worked in human resources suggested he consider a job in healthcare IT.  Once hired, Brian assisted IU Health in transitioning their medical records to an electronic medical records system.

While at IU Health, Barrick held positions in system information services, patient support services, continuous improvement and administration at IU Health Methodist Hospital, University Hospital and Riley Hospital for Children. Brian credits leadership at IU Health for believing in him and providing the opportunity to tackle new challenges on a regular basis. He’s thrilled to be afforded those same opportunities and more at Eskenazi Health.

Brian values hard work, integrity and a commitment to excellence. He sees reminders every day that Eskenazi Health’s mission embodies those values that are important to him.

Brian believes his greatest contribution during his tenure at Eskenazi Health will be developing a fully functioning team of improvement leaders that can work directly with frontline team members in daily problem solving. Brian believes the sustainability of the department and the program provide the biggest long-term value to the organization.

In his spare time, Brian likes to stay active and spend time outdoors. He relaxes by playing music at home and with others. Brian and his wife Gina have two children: son Gibson, 11, who loves animals and video games, and daughter Charlie, 7, who loves to sing and dance. The family has three dogs including a recently adopted Beagle, Rex, who loves to howl while walking the neighborhood.

Jeff Dalton

Chief Evangelist, AgileCxO

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

 

A veteran technologist and IT leader, Jeff started as a software developer and has been a CEO, Chief Technology Executive, VP of Product Development, Director of Quality and Agile Evangelist for over 30 years including time with Ernst and Young, Electronic Data Systems, Hewlett Packard, Intellicorp, Polk, Broadsword, and AgileCxO.

As a consultant, teacher, CMMI lead appraiser, and leadership coach he has worked with NASA, Boeing, Accenture, Bose, L3 Communications, Fiat Chrysler Automotive, General Motors, Ford, and various federal and state agencies to help them improve performance. He is a frequent keynote speaker, Agile Performance Holarchy Assessor, blogger, and host of “The Agile Leadership Podcast,” a monthly series that interviews CIOs from State Government about the challenges of agile adoption.
His latest book, “Great Big Agile: An OS for Agile Leaders” is available on Amazon, and he has written for CIO Magazine, CIO Online, Better Software Magazine, and the Cutter IT Business Journal on agile leadership in a large-scale environment.

In his spare time Jeff is an instrument rated pilot and plays bass in a jazz band.

 

 

Steve Willoughby

President & Principal Consultant, LSSBB, MBOE, Lean-BPM

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

Steve Willoughby has more than a decade of business process management experience. Since 2001, Steve has been focusing on lean/process improvement, process management, business analysis and Enterprise Architecture Initiatives. He holds a Bachelor’s of Science Degree in Business Management from the University of Findlay, and a Masters of Business in Operational Excellence from The Ohio State University. 

Mr. Willoughby has leveraged his practical experience with BPM tools and techniques to support successful project implementation with a variety of clients, including some Fortune 500 companies, in Healthcare, retail, finance, automotive, government and telecommunication industries.

Carolyn Gibson

Strategy Execution Expert/Professional, i-nexus

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 15:30 - 17:00 pm

Biography

Packing an impressive 20+ years experience as an strategy execution practitioner, Carolyn gets to the heart of your strategy.  

Carolyn’s early career was formed in Deloitte’s Programme Leadership Group, where she worked with leading manufacturing companies on compliance issues, with utility companies during industry transformation, and with local, national and international public sector organisations facing up to the digital transformation.

More recently, as a certified Hoshin trainer and P3O practitioner, Carolyn has developed a  passion for the value of strategy execution to manage and deliver change.  Carolyn’s role within i-nexus is to advise client senior executives on the establishment of appropriate strategy execution capabilities that align goals, programs and KPIs. Recent clients include Nestlé, Pratt & Whitney, Axalta, Société Générale, Transat, Eroski and Westinghouse.

Todd Weston

Pex National Co-Lead, Centric Consulting

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Todd is a highly experienced Operational Excellence and Lean Six Sigma Master Black Belt with over 21 years of consulting experience. Mr. Weston serves as the National Director of Business Process Improvement for Centric and is a part of the Process Excellence (PEX) leadership team. Prior to joining Centric, Todd was the president and founder of Westech Consulting Group based out of Lafayette, Indiana. Over his career Todd has had the pleasure of leading dozens of COE projects for large and medium organizations. He has extensive experience in  Manufacturing (automotive, food production, construction materials, and aerospace, rubber and plastic), financial services, insurance and healthcare. He has led every aspect of process improvement from assessment, planning, implementation, auditing, control procedures, crisis management, and more.

Todd believes that every engagement should instill passion in every associate that is a part of the process. He works very hard to break down the tools into hands-on experiential learning elements so that the lessons will be retained for a lifetime.  

Angie Burris

Director of Customer Experience, GCI

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 11:45 - 12:15 pm

Biography

Angie Burris is the Director of Customer Experience at GCI, a telecommunication provider in Alaska.  GCI provides communication technology to some of the most remote and challenging locations in North America.  Angie is responsible for leading cross functional teams in transformation projects.  Following her participation in the 2018 launch of a billing system overhaul, she is focused on opportunities to improve the collaboration between IT and business stakeholders. 

Angie attended the University of Alaska Anchorage and holds a bachelor degree in Business Administration with a focus in Economics.

When she’s not at work, you’ll find Angie enjoying all of the outdoor fun that Alaska has to offer.  For the last 10 years Angie has volunteered as a downhill ski coach with the Alyeska Mighty Mites youth ski racing program.

Cedro Toro

Founder and CEO, KPI Fire

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 13:15 - 13:45 pm

Biography

Cedro Toro has been empowering companies like Consumer Reports, IM Flash, Baptist Health, Venture, and others to achieve breakthrough results for over 20 years. Cedro is the founder and CEO of KPI Fire, the leading software platform for companies engaged in Strategic Planning, Lean Six Sigma, and Operational Excellence. Cedro holds a degree in Electrical Engineering, MBA, and is a certified Lean Six Sigma Master Black Belt and Project Management Professional.

 "Engage your people! They are the key to your success." - Cedro Toro

Darren Rehrer

National Practice Lead, Centric Consulting

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 11:45 - 12:15 pm

Biography

Darren Rehrer has over twenty-five years of experience managing people, processes and technology to deliver effective, bottom-line transformations across multiple industries.  Through his consulting and industry career, he has experience

  • Managing business process management/improvement, business and IT strategy development, system/application development, performance management and project management
  • Leading large-scale transformations linking business process improvements to technology solutions and organizational change

 

Tony Mauro

Director of Consulting Services, Erwin Inc.

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Tony Mauro is Director of Consulting Services for erwin, Inc. and an expert in enterprise architecture and business process analysis. Tony began his career working for Lockheed Martin Aeronautics and then Northrop Grumman on advanced technology development activities spanning multiple levels of system, software, and process engineering. After a decade in the aeronautics industry, he moved to enterprise architecture and business process modeling company Casewise, where he served as a senior consultant and Business Process and Enterprise Architecture practice leader, working across numerous industries to help companies implement their transformation strategies and initiatives. When he’s not helping erwin customers build data-driven enterprises, he enjoys spending time with his family, traveling and home-remodeling projects.

Anaysha Parker

Senior Business Transformation Consultant, IBM

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Tuesday 19th March 2019 | 13:30 - 15:00 pm

Biography

Anaysha Parker is a Senior Business Transformation Consultant with IBM Services, Public Service. Specializing in federal clients, she has delivered quality-tested solutions to civilian, defense, and homeland security clients as a test engineer, requirements analyst, data analyst, and release manager.  She focuses on resolving mission-critical challenges which support citizen safety and access to government services. Anaysha is an Enterprise Design Thinking advocate and an IC-Agile Certified Practitioner. Most recently, she was a Test Lead in a transformational Agile environment, leading Agile practices to generate quality-tested products at the end of each sprint, which improved the speed of delivery in the first five Beta Releases of an application.  

Anaysha joined IBM in 2016 as an Application Development consultant in Washington, DC.  She holds a Bachelor’s degree in Information Technology from North Carolina A&T State University and was recently nominated into the IBM Transformational Leadership Development Program (TLDP) as an inaugural member of the Public Service TLDP franchise.

Jon McGraw

Principal, Vision Pursue

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Jon attended Kansas State University majoring in business finance and walked on the football
team. He was twice selected as a First Team Academic All American. He was a second-round
draft pick to the New York Jets where he played three seasons. He then played two seasons for
the Detroit Lions before joining the Kansas City Chiefs for his final five seasons. Jon retired from
the NFL in 2012 and received the Ed Block Courage Award. This award is presented annually to
one player from each NFL team who, in the eyes of his own teammates is a source of
inspiration and courage.

Jon also completed NFL sponsored business management and entrepreneurship programs at Harvard Business School, Wharton Business School and the executive education in public speaking and digital communication program from the University of Southern California. Jon has been actively involved as President of the Jon McGraw Foundation which supports various charitable causes. He is now a principle partner at Vision Pursue, a performance mindset training and technology company. 

Southard Jones

Vice President of Product Marketing, Celonis

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Southard Jones is Celonis’ VP, Product Marketing. Prior to Celonis, Southard held various executive product and marketing roles at enterprise software companies in the Business Intelligence, Analytics, and Data Science market, including Domino Data Lab, Birst, Right 90, and Siebel Analytics. He started his career as a mechanical engineer at Raytheon and at PRTM (a subsidiary of PwC) as a business process analyst. Southard holds a BS in Mechanical Engineering from Cornell University and an MBA and MEM from Northwestern’s Kellogg School of Management and McCormick School of Engineering.

Anantha Pudukkottai

Market Leader – Provider and Health Systems Digital Operations, Cognizant

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 16:45 - 17:15 pm

Biography

Ananth has over 20 years of experience in the BPO industry, with proven track record in managing profitable business across multiple verticals. With strong experience across multiple facets in Healthcare (Payer, Provider, PBMs, Intermediaries and Medical Device manufacturers / distributors), Ananth leads Digital Operations business for Provider Health Systems unit at Cognizant.

Proven experience in managing multi-geography, multi service line portfolio with strong customer relationship management, enabling process transformation in large scale engagements through process improvements, global skill-matching, technology point solutions and automation resulting in strong value. 

Ananth holds an Executive Certification in International Management from the Garvin School of Management - Thunderbird University, AZ, Master in Computer Applications and BS in Mathematics

Jan Freyburgher

SVP Americas, i-nexus

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 11:45 - 12:15 pm

Biography

Energetic Consulting Executive with twenty plus years experience in business solution consulting, application sales and implementation, both on-premise and SaaS infrastructures. Proficient in creating and executing strategies that create exceptional client experiences and drive client/company value.

Expertise in client needs analysis with a consultative approach to software/services sales. Successful in building domestic, global and channel partner relationships, partner sales teams and programs ensuing competitive advantage.

Adept at assisting clients in identifying critical gaps in Strategy, Continuous Improvement and Business Transformation deployments/programs. Resourceful in implementing strategies, processes and change required to correct gap diversion(s).

Previous Speakers

John Abel

SVP & CIO

More about John

Priya Anant

Director, Global Vendor Operations, Trust & Safety

More about Priya

Bobby Graves

General Manager, TSSC

More about Bobby

Julio Urrutia

Chief Process Officer, Latin America

More about Julio

David Feierstein

Global Head of Business Transformation Office and Zero Based Budgeting

More about David

Gary Peterson

Executive Vice President, Supply Chain & Production

More about Gary

Srisu Subrahmanyam

Senior Vice President, Business Transformation

More about Srisu

Mishu Rahman

Senior Portfolio Director, Innovation & Digital Programmes

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Al Faber

President & CEO

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Ted Iverson

Lean Expert

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Sisir Padhy

SVP, Business Excellence

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Bernard Borowski

Vice President, Deputy Head of Global Process Excellence & Lean

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Bill Owad

Sr. Vice President, Operational Excellence

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Alex Jones

Lean Transformation Leader

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Riad (Ray) Ardahji

Sr. Director, Production Engineering, Continuous Improvement

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Anil Nair

Exec. Director, Global Lean, Safety and CSR

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Zac Jacobson

Sr. Director, Global Business Excellence & Customer Insights

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Kevin Goldsmith

CTO

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Peter Evans

Director of LCI

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Ted Revilock

Director of Operational Excellence for Global Shared Services

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Angel Garcia

Global Continuous Improvement Leader

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Mark Proffitt

Innovation Enabler

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Jeff Hastie

Global Director, Lean Enterprise

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Daymond Cox

Engineering Excellence Coach, New Product Development

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Dave Margil

Lean Enterprise Leader, Corporate Information Services

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Jeff Porada

Operational Excellence Manager

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Ezra Eckhardt

COO

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Maria Thompson

Global Innovation Framework Leader

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Christopher Govero

Executive Director of Performance Improvement and Outpatient Services

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Jim Collins

Best Selling Author & Co-Author of Good to Great, Built to Last, How the Mighty Fall, Great by Choice

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Rick Hepp

Executive Director, Operational Excellence

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Anu George

Chief Quality and Transformation Officer

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José Pires

Former Global Vice President of Enterprise Business Improvement & Productivity

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Eric Pope

Vice President Operations

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Pranay Butala

Associate Vice President, Continuous Improvement and Consulting

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Beth Schmidt

VP, Process and Project Management

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Dalton Li

VP, Enterprise Lean Practices

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Nick Ruhmann

Director of Operational Excellence

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Norbert Majerus

Lean Champion, Book Author and Shingo Prize Winner

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Bryan Crowell

Assistant VP of Continuous Improvement

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Chuck DeBusk

Vice President; Performance & Process Improvement

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Leslie Dowling

Vice President Planning, Architecture, and Strategic Change Management

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Joseph Spadaford

Chief Operations Strategy Officer

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Dr. Sandy Furterer

Associate Professor, Department of Engineering Management, Systems & Technology

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Mustafa Abdulali

Director of Lean Transformation

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Donna Powers

Lean Six Sigma Specialist

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Stephan Blasilli

Head of Corporate Initiatives

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Jean Lu

Principal

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Morgan Porter

CTO

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Solomon Dadebo

Head of Productivity, PBC, Product Mgmt., Process Systems Eng. & Ops Excellence

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Tze Chiam, PhD

Associate Director, Research Informatics

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Deb Lindway

Enterprise Director of Lean Six Sigma 

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Mamta Patel

Administrative Laboratory Director

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Joel Rapowitz

Senior Director

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David K. Robinson

Director, Organization Excellence

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Kevin Duggan

Shingo Award-Winning Author, Founder

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Dan Markovitz

Founder/President of Markovitz Consulting, Author

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Felicia Linch

Owner & Managing Director

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Ricardo Estok

Enterprise Principle Leader, Global Manufacturing Operations & Council

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Stuart Janzen

Senior Solutions Architect

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Marsha Maldonado

Senior Business Improvement Lead

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Dr. Mathias Kirchmer

Managing Director & Co CEO

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Larry Fast

Founder & President, Pathways to Manufacturing Excellence LLC

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Rob Stewart

CEO

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Gordon Tredgold

Inc. Top 100 Leadership Expert and Speaker

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Alex Goryachev

Managing Director, Innovation Strategy and Programs, Cisco

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Patrick Downey

Innovation Portfolio Manager

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Chantrelle Nielsen

Director of Research & Strategy

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Stefana Saxton

Business Excellence & Innovation Leader

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Zal Pezhman

Vice President & General Manager

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Nathan Barnett

Product Marketing Manager

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Gary Muszynski

Founder & CEO

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Dan Sullivan

Executive Vice President

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Paul Docherty

Company Founder

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Hauke Schupp

SVP, Operational Excellence

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Michael Hughes

Senior Director, Operations Excellence

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Mark Mc Gregor

Author, Performance & Business Coach

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Mary H. Sylvester

Global Client Advisor – Life Sciences and Pharmaceuticals

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Geoff Ables

Managing Partner

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Ernie Spence

Former Commander, US Navy, Manager

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Stephen Wilson

Managing Partner

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John King

Continuous Improvement Chief Engineer

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Joel Ehle

Advisory Board Member

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John Vance

Senior Manager, Customer Experience

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Andrei Perumal

Managing Partner

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Kimberlee Williams

President

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Jonathan Sapir

CTO

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Luis Wu Cuan

Partner

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Brent Miller

Banking & Financial Services Manager

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Dan Griffith

Sales Director, US & Canada

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Gregory Carrette

Head of Operational Excellence

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Jorge Quintana

Chief Information Officer

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Anthony Nazzero

Principal

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Joseph DeGennaro

Senior Manager

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Jörg Starkmann

CEO

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Mike Baum

Business Development & Strategy

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John Vance

Senior Manager, Customer Experience

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Lee Cockerell

Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,

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Mishu Rahman

Senior Portfolio Director, Innovation & Digital Programmes

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Jean-Claude Kihn

President, EMEA

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Sisir Padhy

SVP, Business Excellence

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Michael Hardie

DIrector, Operational Excellence

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Daniel Abrantes

Global Change Management

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Nuray Gurtekin Sen

Head of Global Process and Quality Siemens Corporate Technology Research in Digitalization and Automation

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José Pires

Former Global Vice President of Enterprise Business Improvement & Productivity

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Ricardo Estok

Enterprise Principle Leader, Global Manufacturing Operations & Council

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Jeff Hastie

Global Director, Lean Enterprise

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Don Drury

CEO

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Lisa Norcross

SVP and Head of the Center of Operational Excellence

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Zachary Surak

Partner

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Shirley Whitfield

Director Global Market Planning & Launch Excellence

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Fabio Garaycochea

Associate Director

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Leslie Behnke

Vice President of Six Sigma

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Germaine Watts

Partner & CEO

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Dennis MacAleese

Director

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Daniel Abrantes

Global Change Management

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Dr. Cindy Young

Program Manager, Fleet and TYCOM Enterprise Support

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Lee Cockerell

Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,

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Lisa Norcross

SVP and Head of the Center of Operational Excellence

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John King

Continuous Improvement Chief Engineer

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John Abel

SVP & CIO, Ellie Mae

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:15 - 17:45 pm

Biography

John joined Ellie Mae in 2017 as senior vice president and Chief Information Officer. In this role he is responsible for all aspects of the company’s internal information technology and systems, and partners with business units for the planning and implementation of enterprise IT systems to align with Ellie Mae’s technology vision and business strategy in support of business operations.John has over 20 years in the IT industry. Prior to joining the company, he was senior vice president of IT at Hitachi Data Systems, where he helped drive the transformation from a hardware-selling company to enable growth in cloud-based software and solutions. Before Hitachi Data Systems, John held roles at Symantec, JDS Uniphase, KPMG Consulting, and British Nuclear Fuels plc. John holds a BS in Information Systems from Staffordshire University in England.

Priya Anant

Director, Global Vendor Operations, Trust & Safety, Google

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Priya leads global operations for Trust and Safety across Google. In her role, Priya works with all product teams across Google to fight spam, abuse and fraud and deliver a safe user experience. In her time at Google, Priya has streamlined global operations across multiple teams and partnered with product, operations, finance and legal teams to drive transformations. She leads the Googlewide deployment of “gLean” a program to coach Googlers about adopting lean within Google’s highly dynamic and fast paced environment.


Prior to Google, Priya  spent 10 years in management consulting at Bain where she advised healthcare, technology and consumer goods companies on global growth strategies and operations improvement. Before her career in consulting, Priya worked for GlaxoSmithKline and focused on global manufacturing and with Unilever on marketing and supply chain. In addition, Priya was a public accountant with Ernst & Young. Priya holds an MBA from Wharton and is also a Chartered Accountant.


Priya has lived and worked in Australia, New Zealand, the UK and US. When she is not at work, Priya loves spending time with her family, introducing her kids to the joys of camping, trying out new vegan recipes and searching for the elusive perfect cappuccino in the US (It is a little known fact that Australia has some of the best coffee in the world and the quest to find it in the US continues...)

Bobby Graves

General Manager, TSSC, Toyota Motor Engineering & Manufacturing North America

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:00 - 12:30 pm

Biography

Graves began his career with Toyota in 1987 and progressed through a series of positions in production at Toyota Motor Manufacturing, Kentucky (TMMK) responsible for assuring overall quality within all production shops.

In 1997, he was assigned to TMMK’s operations development group where he trained Toyota Production System (TPS) know-how to team members from all levels of the organization and coordinated internal TPS activities. During his 15 years at TMMK, Graves supported multiple production launches and all-new model introductions.

From 2003-14, he served as manager for TEMA’s operations management development division, working closely with Toyota’s North American plants and suppliers to help streamline processes and strengthen TPS activities. In this role, he supported internal & external continuous improvement projects and training workshops.

Prior to joining Toyota, Graves worked at the Federal Bureau of Investigation in Louisville, Kentucky where he was an auditor for the white collar crime unit.

He obtained a Bachelor of Science in Operational Management from Western Kentucky University (1981) in Bowling Green, Kentucky. Originally from Columbia, Kentucky, Graves still owns and maintains a family farm.

Julio Urrutia

Chief Process Officer, Latin America, Ricoh 

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Julio Urrutia has been in the technology industry for more than 15 years, now as Head of Operational Excellence and CISO at Ricoh Latin America. Julio holds a Degree in Strategic Marketing Management, a Master's Degree in IT Service Management, a Master's Degree in Business Analysis plus multiple Industry Certifications.

In his current position, Julio is in charge of many critical corporate initiatives. Working in a Global environment and with an extend knowledge of Latin American cultures, markets & economies. Lead and manage major expertise area programs and company-wide critical projects; responsible for the creation of methodologies and standards, measurement criteria and leading-edge initiatives to improve productivity, efficiency and organizational excellence. He is an active-global public speaker and takes part in consultations.

Julio credits his success to great passion for what he does and constant learning. Manage the full range of design and development efforts from concept to implementation; communicate at all levels and hold negotiations with large-scale vendors; maintaining expertise on industry, products and technology trends through research and training. Manage and optimize working relationships; with great expertise in creating, developing and leading high-performance teams, facilitate innovation, and promote openness to and participation in change. Also accountable for creating and controlling organizational budget to accomplish desired results. 

Fluent in English, Spanish and Portuguese, and is able to communicate in French, Julio is in progress to obtain a Certificate of Professional Development in Strategy at Wharton - University of Pennsylvania.

David Feierstein

Global Head of Business Transformation Office and Zero Based Budgeting, NCR Corporation

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

David Seth Feierstein joined NCR Corporation in February 2016 leading the newly formed Transformation Office and Zero-Based Budgeting initiative.  From August 2013 to January 2016 David was the Global Head of Zero Based Budgeting, CAPEX and Working Capital at Kraft Heinz and was instrumental in the Kraft integration and Heinz transformation delivering over $550 million in SG&A cost savings during his tenure.  From July 2011 to August 2013 David worked at Goldman Sachs Capital Partners, the private equity arm of Goldman Sachs and from July 2007 to July 2011 at J.P. Morgan’s Investment Bank in the Mergers & Acquisitions and Natural Resources groups.  David continues to serve as an advisor to multiple companies including those owned by Berkshire Hathaway, Blackstone and other large private equity funds on the topic of Zero-Based Budgeting. David currently lives in Atlanta.

Gary Peterson

Executive Vice President, Supply Chain & Production, O.C. Tanner

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Gary has worked for The O.C. Tanner Company for 29 years. His current assignment is Executive Vice President, Supply Chain & Production.

Prior to working in his current roll Gary has held an impressively diverse set of jobs with the O.C. Tanner Company, including Manager of Market Research, Manufacturing Change Facilitator (where he was instrumental in moving the operation from “batch” to lean, resulting in their receiving the Shingo Prize for Excellence in Manufacturing), Vice President of Manufacturing, Marketing Vice President of Award Development, and Vice President of Research and Professional Services.

Gary serves on the Executive Advisory Board for the Shingo Institute, and is a Shingo Examiner. In 2015 he was inducted into the AME (Association for Manufacturing Excellence) Hall of Fame. His experience with Lean Enterprise sends him around the globe helping others improve their operations. 

Gary holds an MBA and a Bachelor’s Degree in Statistics from Brigham Young University. He recharges his batteries by snowboarding, playing basketball, hiking, watching his 16-year old daughter play soccer, and being with his six (soon to be seven) grandchildren.

Srisu Subrahmanyam

Senior Vice President, Business Transformation, KAR Auction Services

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Srisu Subrahmanyam is a senior operations executive who delivers significant and sustainable value through supply chain optimization, technology and organizational transformation and continuous improvement, with a relentless focus on execution. He has over 20 years in consulting and as an executive in multiple Fortune companies. Subrahmanyam has deep process experience, with proven results in manufacturing, distribution/logistics and service sectors, having served in companies in automotive, aviation, technology, logistics, distribution, maintenance, repair and overhaul, consumer goods, education, pharmaceutical, beverage and chemical industries. He is focused on improvements and optimization across the value chain and delivers competitive advantage through supply chain transformations, technology strategy and investments, organizational transformations and rigorous performance management and execution. 

 

Subrahmanyam is currently Senior Vice President of Business Transformation at KAR Auction Services, Inc (NYSE:KAR). Previously he served as Global Vice President of Engineering for Ingram Micro, a HNA Group company, recognized as world’s largest wholesale technology distributor and a global leader in IT supply-chain, mobile device lifecycle services and logistics solutions with $45B in revenue and operating in over 40 countries. In this role, he leads global functions in supply chain planning, operations and customer solution engineering, real estate, quality, continuous improvement, environmental health & safety, sustainability and overall program management. Prior to this, he served as Executive Vice President and Chief Operations Officer for BrightPoint Americas, a business unit of Ingram Micro based in Indianapolis, Indiana. In this role, he led the supply chain operations, quality, continuous improvement, program management, advanced planning, procurement and information technology functions. 

Subrahmanyam held earlier roles as a consultant and in senior corporate positions including Senior Vice President and Chief Procurement Officer at Career Education Corporation (NASDAQ:CECO) from 2008 to 2011, and as Vice President of Continuous Improvement and Business Transformation for United Airlines (NYSE:UAL) from 2006-2008. 

 

Mishu Rahman

Senior Portfolio Director, Innovation & Digital Programmes, Government

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Mishu Rahman is a Senior Advisor at the White House Office of Management and Budget, which serves the President in budgeting and overseeing the implementation of his strategy and vision across the Executive Branch.  Mishu oversees investment and performance of multiple federal agencies (e.g. Healthcare, Commerce, Treasury) and collectively manages a $80B/year portfolio. Through data-driven and risk-based quarterly strategic reviews, he partners with each Agency C-Suite to improve execution and operating discipline of government programs to save taxpayer money and align investments with the President's Management Agenda and associated corporate strategies. Moreover, he leads enterprise-wide strategy initiatives to promote innovation to deliver faster and cost-effective services to citizens and businesses with the aim of world-class experience, provide direction in the use of Internet of Things (IoT),  open up government data estimated to be worth billions and to develop the critical human capital.  Prior to joining the Executive Office of the President, Mishu served various C-level advisory roles in strategic planning, corporate policy & governance, data analytics, procurement, enterprise risk, and operation management.

Al Faber

President & CEO, Baldrige Foundation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:00 - 08:15 am

Biography

On July 14th, 2014, Al Faber was named President and CEO of the Baldrige Foundation.

The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world.

Prior to joining the Foundation, Al served as President & CEO of The Partnership for Excellence (TPE), the premier Baldrige-based state program for the promotion of performance excellence in all sectors of the economy. TPE is a volunteer-driven, 501(c)3 non-profit member organization headquartered in Columbus, Ohio, promoting the interests of performance excellence throughout Ohio, Indiana, and West Virginia. TPE has served more than 324 organizations that represent more than 1.7 million jobs at 1,769 work locations with revenues in excess of $139.2 billion dollars and more than 226.4 million customers. TPE Examiners have donated more than $34.6 million dollars in services to these high-performing organizations.

Prior to that, Al served in federal & state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding 2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.

Ted Iverson

Lean Expert, McKinsey & Company

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 16:45 - 17:30 pm

Biography

 

Ted Iverson is a Lean Expert with McKinsey & Company, in Seattle, Washington. He has a wide range of operational excellence and Lean transformation experience beginning in the late 80’s, as an internal business transformation leader first in aerospace, followed by medical equipment, and later farm equipment and food processing. He now assists large organizations to develop meaningful change and multi-generational improvement trends within multiple industries. His past clients include Shingo Prize recipients and other industry leaders.

 

Ted holds a B.S. in Manufacturing Engineering from Weber State University in Ogden, Utah USA. He served a Baldrige examiner previously and for the past 23 years as an examiner for the Shingo Prize. He resides in eastern Oregon.

Sisir Padhy

SVP, Business Excellence, Verizon

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 11:30 - 12:15 pm

Biography

 

Sisir joined Verizon in 2011 and is the Vice President of Process Excellence and Innovation. Prior to joining Verizon, Sisir was part of the General Electric Company, where he held several leadership roles at GE Appliances, GE Transportation Systems, Pratt & Whitney, GE Corporate, and GE Aviation, in design, process excellence, e-Business, and strategic marketing. Sisir led the global P&Ls for GE Aircraft Engine and GE Smart Grid Automation businesses. 

He has published more than twenty papers in conferences, professional journals and books. In addition, Sisir has chaired many technical conferences and attended executive education at Wharton, Stanford and Harvard Business School. He received his masters in mechanical engineering with specialization in Artificial Intelligence and a Ph.D. in Mechanical Engineering. 

Bernard Borowski

Vice President, Deputy Head of Global Process Excellence & Lean, Sanofi

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Bernard Borowski is a Vice President, Deputy Head of Global Process Excellence & Lean at Sanofi, based in NJ. Bernard is a Business Process Excellence executive with 20 years of global experience and functional expertise in finance. He led cross-functional initiatives that required reengineering processes, coordination of system overhauls and managed financial services operations. Bernard was certified as a Lean-Six-Sigma Master-Black-Belt in 2003 while on the prestigious GE Corporate Audit Staff.


Prior to joining Sanofi, Bernard served as Principal, at the Boston Consulting Group in New York; Executive Director in the Finance Strategy, Operations and Technology group at Morgan Stanley in New York where he led regulatory readiness and efficiency programs. Prior to that, he held leadership roles in Quality and Financial Operations at GE for 12 years in the United States and in France, in the consumer and commercial lending businesses of GE Capital and at GE Treasury. Bernard also held Financial and Operational Auditing roles at Arthur Andersen in Paris, France and Tel-Aviv, Israel, and at Bestfoods (Unilever) in the United Kingdom.

 

Bill Owad

Sr. Vice President, Operational Excellence, Cardinal Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 08:45 - 09:30 am

Biography

Bill Owad, senior vice president of Operational Excellence specializes in the strategies and tools that support the pursuit of a lean enterprise. Working with a team of nearly 150 Operational Excellence staff members and coaches aross Cardinal Health, Owad is responsible for developing and implementing an enterprise approach to Operational Excellence at Cardinal Health, ultimately improving the value delivered to the company’s customers.

In addition to his role as senior vice president, Owad also supports the extension of Operational Excellence external to Cardinal Health as the executive sponsor for the company’s relationships with the Lean Enterprise Institute (LEI) Partner Program, the Healthcare Value Network, The Ohio State University Fisher College Center for Operational Excellence and the Conference Board Quality Council. During his tenure, Owad has held several positions within Operational Excellence and has served as the primary architect of the company’s enterprise-wide deployment of Operational Excellence, which, over eight years, yielded significant improvements in customer loyalty, employee engagement, operational performance and working capital utilization.

Prior to joining Cardinal Health, Owad held several operations and administrative roles that have used the tools of Lean Six Sigma to transform health care provider organizations, supply chain and medical supply companies. These roles include corporate director of quality for ProMedica Health System, executive director for Cordelia Martin Health Center and several adjunct faculty positions with the College of Pharmacy at the University of Toledo and other nationally recognized programs.

Owad is also active in the community, serving in the past as board chair for the Central Ohio American Red Cross BioMedical Services, board chair for Cordelia Martin Health Center, senior examiner for the Malcolm Baldrige National Quality Program, and examiner / team leader for the Ohio Award for Excellence. Currently, Owad serves as a board member for the Partnership for Excellence, Mid-Ohio Foodbank, and the ASHP Research and Education Foundation.

Owad received his bachelor’s degree in Pharmaceutical Sciences and his Master’s of Business Administration from the University of Toledo. His post-graduate work includes the achievement of Fellow status with the American College of Healthcare Executives, multiple Lean Six Sigma certifications and continued development as a Lean leader through his work with Cardinal Health and LEI. Owad has also authored several publications and presentations on quality systems and customer loyalty. 

Alex Jones

Lean Transformation Leader, Intel

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Alex Jones is a Lean Transformation Leader at Intel.  He is responsible for driving organizational and process changes that increase quality, decrease cost, and accelerate time to market across Intel's product development value streams.  Jones joined Intel in 1997 as an Industrial Engineer and has held a variety of positions in manufacturing, technology development, strategic planning, platform architecture, and lean leadership.  He holds a bachelor's degree in Industrial and Operations Engineering from the University of Michigan and an MBA from the University of Oregon. 

Riad (Ray) Ardahji

Sr. Director, Production Engineering, Continuous Improvement, Leggett & Platt

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

 

Riad is the senior director of Production Engineering & Continuous Improvement at Leggett & Platt, Adjustable Bed Division. He leads the division NPI activities and works closely with the commercial team to ensure that new products or customer products are properly developed, qualified, managed, and launched into production. This role also provides guidance and experienced technical and quality support to the production engineering and quality teams on critical issues such as quality and productivity improvement

 

He brings over 26 years of experience (over half in Japanese companies) in the areas of supply chain, asset management, production engineering, maintenance and manufacturing, including fabrication, assembly and testing. Former employers include: Zimmer Biomet, Toyota Boshoku, Leggett & Platt, Borg-Warner, Denso Corporation, Harley-Davidson/Utilimaster, and General Motors/ Saturn plant.  He is a subject matter expert in Operations Excellence. He is certified in Ergonomics, Lean Manufacturing, Total Industrial Engineering, Change Management and VA/VE. He has completed a Lean Six Sigma Black Belt from the University of Tennessee, Center for Executive Education.  Furthermore, Riad is also a Malcolm Baldrige Examiner-in-Training 2014.

Riad is a frequent guest speaker at national and international conferences including Nora Corp.’s Reliable Plants. Riad has developed a new lean device named “Honky-Tonk” that is based on the TPS-Jidoka system, basically making any machine a smarter one.

Riad holds a Master of Science Degree in Engineering Management and a BS degree in Industrial Engineering from The University of Tennessee, Knoxville. 

Through his experience Riad has learned that different cultures learn differently. His teaching style is very diverse and most importantly, he provides a can-do attitude. Those he works with often acquire a thirst for more understanding.

 

 

Anil Nair

Exec. Director, Global Lean, Safety and CSR, Ingram Micro

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Anil Nair is an operational excellence executive, with expertise and experience in delivering robust and sustainable results for a balanced scorecard across the supply chain. He has over 20 years of rich and progressive leadership experience in Lean Six Sigma program design, development & deployment, Operations Management, New Venture implementation, and integrative operating system design & development covering QMS/EMS/SMS/CSR elements, deployment, certification & maintenance to ISO 9001, 14001, 18001, R2 & 26000 standards, across diverse industries, including engineering & construction, aviation, printing, education, and distribution and logistics.

Anil is currently Sr. Director of Global Quality, Lean, EHS, and Corporate Social Responsibility for Ingram Micro (NYSE:IM), a Fortune 100 company, recognized as world’s largest wholesale technology distributor and a global leader in IT supply-chain, mobile device lifecycle services and logistics solutions with $46B in revenue and operating in almost 40 countries. In this role, he leads global deployment and overall program management of Quality & Lean Operating System, Safety Management System, and Corporate Social Responsibility program.

Prior to this, he served as Sr. Director of Purchasing and Process Excellence at Career Education Corporation (NASDAQ:CECO), a $2B education company based in Hoffman Estates, IL, from 2009 to 2013. He led the transformation of Procure-to-Pay operations involving multiple programs and channels at 80 campuses and corporate office nationwide. This included deployment of PeopleSoft Financial e-Procurement workflows, P-card program design & deployment, ensuring SOX regulatory compliance for financial transactions, and leveraging economics of scale and process improvements.

Anil lives in Chicago, IL with his son, and enjoys swimming, golf and traveling across the globe. He also enjoys volunteering as a Math tutor whenever he gets the opportunity. 

Zac Jacobson

Sr. Director, Global Business Excellence & Customer Insights, eBay

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Zac is the Senior Director of Business Excellence and Customer Insights for eBay Marketplaces. In this capacity, he is responsible for the operating effectiveness of the Global Customer Experience organization which includes customer service, policy and risk management, billing and payments, and operations support service functions. His team’s mission is to create consistently excellent and efficient experiences that result in loyal customers.

 

Zac has 20 years of global leadership experience spanning military/government, operations/manufacturing, and technology industries. He joined eBay in 2010 from the world’s largest drilling services company where he led global operations responsible for 5500 employees and the profitability, productivity, safety, and asset management of a $1.2B business.  Prior to that, Zac served in a variety of leadership roles in operations; finance; strategy; and mergers, acquisitions, and divestitures.

 

Zac earned a B.A. from New Mexico State University and an M.A. from the University of Phoenix. He holds certifications in Project Management, Strategic Change Management, Six Sigma Black Belt, and Lean.  He is also the General Manager for eBay in Austin, Texas where he lives with his wife and three sons.

Kevin Goldsmith

CTO , AVVO

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:45 - 18:15 pm

Biography

Kevin Goldsmith oversees the development and IT teams at Avvo. Prior to joining Avvo, Kevin was the VP of Engineering at Spotify, the popular digital music service, where he led a team of 175 engineers for the company’s mobile, desktop and web platforms. He also served as the Director of Engineering for Adobe Systems for nearly a decade. Kevin has been an industry forerunner in the areas of GPGPU for commercial applications, leading development teams for both Adobe and Microsoft’s Virtual Worlds (later social computing).

Kevin speaks around the world, on topics ranging from product development to how culture affects work productivity and morale. He earned degrees in Applied Mathematics and Computer Science from Carnegie Mellon University.

Peter Evans

Director of LCI, LEGO

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 07:50 - 08:00 am

Biography

Peter Evans was born in 1955. He joined the LEGO in February 2016.

The early part of his career was in Finance in various industries, including Defence, Financial Services and Telecommunications. Peter worked for General Electric throughout the 90’s including spells in
Manchester, Brussels, Shannon (Eire) and Connecticut.

From 2000 to 2013 he worked in Telecoms in the UK, first with Vodafone, then Cable & Wireless, before finally leading Operational Excellence for Virgin Media. From 2013 to 2015 Peter led Process Excellence in Northern Europe for Maersk Line, based in Copenhagen.

Since February 2016 Peter has been Director of LCI (LEGO Continuous Improvement) at LEGO with
specific responsibility for Business Service Operations and is actively involved in establishing a
Global Business Services Organisation for Finance.

Ted Revilock

Director of Operational Excellence for Global Shared Services , The Coca-Cola Company

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Ted is Director of Operational Excellence for Global Shared Services at The Coca-Cola Company.  He is responsible for deploying Operational Excellence across the Finance, Human Resources, Data Management, Accounts Payable, Workplace Services, Creative Business Solutions and User Experience lines of business, involving greater than 1300 employees in 7 main hub locations globally.  The Operational Excellence program utilizes Lean, Six Sigma, Program Management, Business Process Management and Human Centered Design concepts and internally created methods to drive value for the business.

 

Ted has been with The Coca-Cola Company leading implementations of OE in Shared Services, Information Technology, Human Resources, Supply Chain and Franchise Bottling partners for 10 years.  Prior to The Coca-Cola Company, Ted worked in the Automotive Industry with Ford Motor Company and Tier I suppliers in product development.  In total Ted has been working as a continuous improvement professional for over 20 years.

Angel Garcia

Global Continuous Improvement Leader, Catalent Pharma Solutions

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Angel R. García is an engineer and process improvement executive with over 20 years of experience in Global Operational Excellence Programs, Global Supply Chain Management and Commercial Operations. Currently Angel holds the position of Global Continuous Improvement Leader at Catalent Pharma Solutions.

Before joining Catalent in 2016, Angel was the Vice President of Operational Excellence for Univision Communications Inc. where he developed and executed the first OpEx Program at the number one Hispanic Media Broadcasting Network in the United States.

In addition, Angel has held several leadership positions in Medical Devices Manufacturing, Technical Service, Global Sourcing, and Six Sigma within Covidien, Tyco Healthcare, Medtronic Diabetes and several business of the GE Company. He holds certifications in Lean Six Sigma as a Black Belt and Master Black Belt and he is a certified Project Management Professional

Mark Proffitt

Innovation Enabler, Predictive Innovation

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Mark Proffitt helps leaders solve seemingly unsolveable problems so they reliably deliver 10x more desired results with less risk using readily available resources by using Predictive Innovation® .

He is a non-stop thinker, researcher, and author of Predictive Innovation® a first principles based system of thinking.

Silicon Valley veteran with over 30 years experience creating new technologies including working with Apple, Microsoft, Hewlett Packard, Visa, & Nintendo.

At age 12 saved money from mowing lawns & shoveling snow to buy a personal computer & teach himself to program. Began college at 14 & by 16 was programming professionally with a start up that developed the first software to apply Edward Deming's work in a US automotive factory by General Motors.

Dropped out of a PhD in Physics at the University of Michigan when recruited by Apple Computer to make something insanely great leading to the creation of the Agile Methodology.

While working to build the first online crowd funding & peer-to-peer digital media platform, suffered a brain injury requiring him to relearn how to think and in the process discovered how to teach average people how to think like a genius.

Currently enjoys living as a digital nomad with a passion for creating makerspaces to give everyone access to tools and a community to create global abundance.

NOTABLE ACCOMPLISHMENTS

  • Programmed the first statistical process control system used in a US automotive factory.
  • Contributed to creating Agile while at Apple Computer.
  • Integrated the first use of world wide web technology at Hewlett Packard in 1994.
  • Designed and led team to develop QuadraMed’s ClaimStar for Windows, which contributed to the companies stock increasing 500% in 3 years.
  • Designed & developed the Virtual Reality Engine used by Spectrum HoloByte on games like Top Gun & Falcon 4.
  • Oversaw technology for the first global dual TV & Internet video broadcast, reaching 1 billion viewers.
  • Taught Predictive Innovation® on 4 continents including classes at MIT & University of Surabaya Indonesia.
  • Written 2 books edited 7 others, produced a comedy DVD teaching calculus, appeared in a TV commercial with rock star Alice Cooper, & played soccer with a baby elephant

Jeff Hastie

Global Director, Lean Enterprise, Bose Corporation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal. 

Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide. 

Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.

Jeff has over 35 years of manufacturing and Continuous Improvement experience in the Wood Products, Metal Working, Aerospace Forging and Consumer Electronics Industries. He has spent the last 19 years dedicated to leading Lean & Six Sigma programs to accelerate business value. 

Jeff hold a Bachelor of Science Degree in Wood Products Engineering from the State University of New York and a Bachelor of Arts Degree in Business Administration from Syracuse University. He is a Certified Lean Six Sigma Master Black Belt.

Daymond Cox

Engineering Excellence Coach, New Product Development, Ingersoll Rand

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Daymond is the Engineering Excellence Coach, New Product Development at Ingersoll Rand. He is the senior coach for about 40% of Ingersoll-Rand business, coaching executives down to project managers. 

He is retired US Army Officer, former enlisted Air Force Staff Sargent with over 30 years’ experience in business development, healthcare, logistics, and information technology include roles in senior leadership, company startups, profit and not for profit hospitals along with extensive experience in trauma and critical care programs. Daymond is a decorated soldier with an extensive military career in both active duty and reserves. He is a senior member of ASQ (American Society for Quality) and a Certified Project Management Professional (PMP).  Daymond holds a Master Black Belt and Lean Master Certification from the George Group/Accenture, among other Continuous Improvement certifications. 


Daymond has proven success as a leader in civilian and military environments. His experience includes healthcare delivery, management, logistics, operations, process redesign, and resource management. Additionally he has proven success in strategic development, program development, marketing, product line management, information technology management. Daymond works at both enterprise and frontline staff levels in developing best practice solutions including strategic process redesign utilizing Lean, Six Sigma and Lean Six Sigma methodology. 


As part of the Lean deployment at the US Army, he was assigned for 2 years to the US Army Medical Command assigned including the North Atlantic Regional Medical Command (NARMC) based at Walter Reed Army Medical Center in Washington. D. C.  He is led the deployment at NARMC…Encompassing 21 states...supporting two medical centers, four community hospitals, four other MEDDACs, dozens of health clinics, which provides medical mobilization/demobilization support to seven power projection platforms. Daymond also led the Team Leader for the NARMC, US Army Center for Health Promotion and Preventive Medicine (CHPPM), and the Army Medical Action Plan Access to Care for Warriors in Transition (AMAP) teams. As Founder and CEO of the International Society for Six Sigma Certifications, he and his team grew the consulting and training company 100% year over year for 7 years, developing a franchising system leveraging standard work and Training within Industry (TWI).  He expanded from one location to 9 states, 3 continents, offering over 200 courses while assisting companies to save millions of dollars in productive costs. Daymond has an Associate of Science degree from Elizabethtown Community College/University of Kentucky, Elizabethtown, KY, a Bachelor of Science from Barry University, and a Master of Business Administration degree in Technology Management from the University of Phoenix.  

Dave Margil

Lean Enterprise Leader, Corporate Information Services, Bose Corporation

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 12:00 - 12:30 pm

Biography

Since 2010 Dave Margil has served as the Lean deployment leader for Bose Corporate Information Systems (CIS). He is responsible for developing the Lean Enterprise Vision and deployment roadmap in CIS and for driving Lean Six Sigma practices throughout the IT function. He leads value stream improvement activities, contributes to the internal Lean Six Sigma curriculum development, and delivers training and coaching to employees throughout Bose Corporation.

Prior to this role, Dave spent several years as a Business Engagement Manager and as a Project Manager in the Bose Online Commerce Group. Before joining Bose he co-founded and spent several years as the VP of Product Development for a Cambridge, MA-based computer game company.

Dave is a Bose certified Master Black Belt and has a Bachelor of Fine Arts from the University of Massachusetts.

Jeff Porada

Operational Excellence Manager, Jabil

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:05 - 16:35 pm

Biography

Jeff Porada is the Operational Excellence Manager at Jabil.  Jeff manages the lean deployment, plus expanding the exposure and responsibility of Jabil's Quality Systems deployment and Industrial Engineering.  

He is responsible for the strategically-driven transformation efforts of Jabil’s Corporate Functions and Capabilities, including: Information Technology, Human Resources, Finance, Legal, Supply Chain Management, and Engineering Technology Services.  Jeff has 20 years of professional experience of working in various industries with the ability to successfully influence and positively impact a culture at all levels of an organization to embrace a philosophy of continual improvement.  Jeff has a demonstrated track record of driving business transformations resulting in significant financial savings and operational performance.  

Prior to joining Jabil in 2012, Jeff was the Vice President for Operational Quality & Training for Wyndham Consumer Finance. He was responsible to develop and deploy the strategic direction of the process excellence methodology, quality assurance processes, and the career development of internal associates. 

Years before joining Wyndham Worldwide, Jeff worked for HSBC Mortgage Services, ICI-Paints, Solectron Technologies, and Automata International.  He is a certified Lean Six Sigma Master Black Belt and is an active volunteered leader with American Society for Quality’s International Team Excellence Awards.  

Jeff graduated from Ohio University in 1996 with a Bachelor of Science Degree from the School of Engineering and Technology.  He has lived in Tampa, Florida for 13 years with his two teenage children.  In his spare time, Jeff enjoys riding his jet ski, traveling, and playing organized ice hockey. 

Ezra Eckhardt

COO, Wave Form Systems

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Ezra Eckhardt is the VP/COO and a principle at Wave Form Systems, a premier provider of regional mobile medical services.  Additionally, Ezra is an accredited investor serving on several private company boards of directors and small business advisory councils.

Prior to his current role, Ezra was a senior executive in the financial services space serving as president and chief operating officer of Sterling Bank, chief operating officer of Sterling Financial Corporation, and executive vice president of operations and Umpqua bank.  His prior experience includes general management, operations, leadership and continuous improvement work at Microsoft, Honeywell and the U.S. Army.

Ezra is currently the chairman of the finance committee and member of the board of directors for the Spokane International Airport and sits on the board of directors for Gonzaga Preparatory School.  Ezra has also served as adjunct professor at the Gonzaga University Graduate School of Business, appointed advisory roles for local and national elected officials, numerous chamber boards and committees, and the local affiliate of Habitat for Humanity.

He is a distinguished graduate of the U.S. Military Academy at West Point. He also has earned a master’s degree in business administration from Gonzaga University and has advanced training in applied statistics from the Rochester Institute of Technology. Ezra has an established background in operational excellence and continuous improvement.

Maria Thompson

Global Innovation Framework Leader, ITW Innovation Center

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:50 - 16:20 pm

Biography

Maria Thompson is a senior technology operations leader with international experience in innovation, change management, and organizational capability improvement. She facilitates teams to creatively solve problems to generate strategic patent portfolios and new product and service designs. She has introduced new processes, technology, and culture change to organizations, resulting in creativity, quality and productivity improvements. She’s an accomplished innovator and patent-holder skilled at fostering alliances with senior management, strategy, legal, research, marketing, engineering & services personnel. She’s successfully improved the innovation capability of organizations ranging from five to 5000 staff across AT&T Bell Laboratories, Motorola and now Illinois Tool Works, Inc. (ITW).

Since early 2014, Maria partners with ITW business innovation leadership in a Senior Director role to accelerate organic growth with a global innovation process framework. In addition to harmonizing business stage gate processes with the Innovation Framework for continuous improvement, she facilitates innovation tool workshops, expedites cross-Segment communications and creative problem solving, and enables best innovation practice sharing with an annual global Innovation Summit. Workshop topics include: Facilitating Small Teams, Customer Interviewing, Value Proposition derivation, Go To Market Strategy and Planning, and Structured Brainstorming.

She holds an M.S. in Math and Computer Science from the University of Waterloo, and B.S. Computer Science with a Statistics minor from Iowa State University.

Christopher Govero

Executive Director of Performance Improvement and Outpatient Services , Hospital Sisters Health System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 16:45 - 17:30 pm

Biography

Christopher Govero has over 15 years of Lean/Six Sigma process improvement experience in a wide range of industries, including Healthcare, Manufacturing Government, Department of Defense, Education and other service industries.  He has also spent time consulting both domestically and abroad.

Chris holds a Bachelor of Science degree from Missouri Southern State University and a Master of Business Administration from Webster University, St. Louis, Missouri.  In addition, he also holds an ASQ Lean Six Sigma Black Belt certification.

Chris currently works as the Executive Director of Performance Improvement and Outpatient Services at HSHS St. Elizabeth’s in Belleville, IL. His key responsibilities include leading hospital wide Lean Six Sigma efforts as well as operations in Outpatient and Revenue Cycle departments.

Jim Collins

Best Selling Author & Co-Author of Good to Great, Built to Last, How the Mighty Fall, Great by Choice,

Biography

Jim Collins is a student and teacher of leadership and what makes great companies tick.

Having invested a quarter century of research into the topic, he has authored or co-authored six books that have sold in total more than ten million copies worldwide. They include: GOOD TO GREAT, the #1 bestseller, which examines why some companies and leaders make the leap to superior results, along with its companion work GOOD TO GREAT AND THE SOCIAL SECTORS; the enduring classic BUILT TO LAST, which explores how some leaders build companies that remain visionary for generations; HOW THE MIGHTY FALL, which delves into how once-great companies can self-destruct; and most recently, GREAT BY CHOICE, which is about thriving in chaos – why some do, and others don't – and the leadership behaviors needed in a world beset by turbulence, disruption, uncertainty, and dramatic change.

Driven by a relentless curiosity, Jim began his research and teaching career on the faculty at Stanford Graduate School of Business, where he received the Distinguished Teaching Award in 1992. In 1995, he founded a management laboratory in Boulder, Colorado, where he conducts research and engages in Socratic dialogue with CEOs and senior leadership teams. In addition to his work in the business sector, Jim has passion for learning and teaching in the social sectors, including education, healthcare, government, faith-based organizations, social ventures, and cause-driven non-profits. In 2012 and 2013, he had the honor to serve a two-year appointment as the Class of 1951 Chair for the Study of Leadership at the United States Military Academy at West Point.

Jim holds a bachelor's degree in mathematical sciences and an MBA from Stanford University, and honorary doctoral degrees from the University of Colorado and the Peter F. Drucker Graduate School of Management at Claremont Graduate University.

He is an avid rock climber, with one-day ascents of the north face of Half Dome and the 3,000 foot south face of El Capitan in Yosemite Valley.

Rick Hepp

Executive Director, Operational Excellence, Bristol-Myers Squibb, Global Manufacturing and Supply

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Experiences: 12 Years – Product & Process Technology Leadership experience in Chemical and Plastics Industry (Aldrich Chemicals, General Electric Plastics);

8 Years Global Sourcing/Supply Chain Management (GE Plastics); 19 Years as Six Sigma Quality Leader in Plastics, Insurance, and Health Care Industry

(GE Plastics, GE Financial Assurance, and United Health Group) with the last 10 years in BioTech (Drug & Device … Nektar Therapeutics, Amylin Pharmaceuticals, and Bristol-Myers Squibb).

Education: Ph.D.-Organic Chemistry; B.A. in Chemistry/Zoology/Computer Science; Lean/Six Sigma Quality…Certified MBB, Trainer & Facilitator; Change Management Leader… Certified in GE CAP®  & Facilitation; Quality Training and Certification … Lean, DMAIC, DMADOV, and Change Management;

Certified “Train the Trainer”. 

“Rick” Hepp, PhD

Executive Director, Operational Excellence - Strategy & Business Integration, Global Manufacturing & Supply, Bristol-Myers Squibb

Rick.hepp@bms.com  Phones: Office  732-227-6436  Mobile  650-307-2566

Anu George

Chief Quality and Transformation Officer, Morningstar, Inc.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Monday 12th March 2018 | 08:00 - 17:00 pm

Biography

Anu George is Chief Quality and Transformation Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology. Anu is an avid reader, and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.

Anu has more than 20 years of experience in operations management and Lean Six Sigma. Before joining Morningstar in 2010, she had worked for Unilever and GE. She is a frequent speaker on topics including business process excellence and leadership.

Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai. 

José Pires

Former Global Vice President of Enterprise Business Improvement & Productivity, Andeavor Corporation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 20:30 - 21:15 pm

Biography

José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.

Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.

He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.

Eric Pope

Vice President Operations, U.S. Synthetic

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Eric Pope serves as vice president of operations at US Synthetic (USS), a leading provider of diamond solutions for the energy industry. Mr. Pope joined US Synthetic in 1990 as a machine operator, with a focus on processing diamond products. He has worked as a production manager, process engineer, and R&D engineer during his time at US Synthetic. In 2001, Mr. Pope worked as an onsite USS customer engineer at Halliburton. He later became the product manger over the USS diamond rock bit and percussion product lines, in 2004.   

Throughout his career, Mr. Pope has been a driving force behind US Synthetic’s move from a typical batch and queue manufacturing system to a world-class, Lean manufacturing facility. As part of senior leadership team since 2006, Mr. Pope has been instrumental in implementing Lean training and techniques at every level of the organization. These efforts helped the company received the world's most prestigious award in 2011 for enterprise excellence, The Shingo Prize. Under Pope's leadership, the company maintains a strong focus on empowering employees and encouraging continuous improvement. This focus helped the company implement more than 34,000 employee-sponsored improvements in 2014. As a result, product innovation has increased and USS customers have been better served with improved delivery times, decreased inventory, and superior quality and performance. Lean improvements have allowed US Synthetic to grow at 23 percent annually since beginning the journey in 2005. 

Mr. Pope holds a Bachelor of Science degree (BS) in mechanical engineering and a Master of Business Administration (MBA) from Brigham Young University.

 

Pranay Butala

Associate Vice President, Continuous Improvement and Consulting, Guardian Life

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Pranay Butala is currently AVP of Operational Excellence within Guardian Life’s Group business.  His team is accountable for helping Group business in three key areas: 1) strategic consulting to help proactively identify areas of cost reduction and other efficiencies at the enterprise level, 2) program leadership through various engagements ranging from process improvement to M&A future state modeling, and 3) developing operational excellence talent organically within the business.

Pranay’s previous experiences are from 20 years through consulting and the pharmaceutical industry.  He was previously a partner within Cognizant’s life sciences division, accountable for AstraZeneca’s marketing and sales portfolio. Prior to Cognizant, he was a director in marketing technology at Pfizer Pharmaceuticals New York City office, as well as spending an early career at Accenture’s and Deloitte’s strategic consulting arms.   Pranay has a MBA in Strategy and Operations from Purdue University’s Krannert School of Graduate Management, and a BS in Biochemical Engineering from Stevens Institute of Technology in Hoboken, NJ.  He also ASQ Six Sigma Black Belt certified.   

Beth Schmidt

VP, Process and Project Management, Mutual of Omaha

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 14:20 - 14:40 pm

Biography

Beth Schmidt is the Vice President of Process and Project Management at Mutual of Omaha.  She has responsibility for the analysis and delivery of projects that support New Business processes. She also has a team of lean process improvement facilitators who engage in everything from major business unit transformation to project process mapping. 

In addition to having a passion for process efficiency, Beth is passionate about high performance cultures.  She was one of the original founding members of the Omaha Culture Ambassadors, a local group of like-minded individuals that is quickly growing to other cities around the country.  She is a certified facilitator of culture change for Mutual of Omaha, and a Master Culture Champion.   

Prior to joining Mutual of Omaha, Beth was the Director of Application Development at Farm Credit Services of America which has steadily been one of Omaha’s Best Places to work.  She has 15 years experience in delivering software solutions, from programming to project management to team leadership. Beth holds a Master’s Degree in Adult Learning and Organizational Performance with a dual emphasis in Leadership, and Training and Development.

Dalton Li

VP, Enterprise Lean Practices, MassMutual Financial

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Dalton Li joined MassMutual in November of 2012 as Vice President, strategy and corporate development and is responsible for leading the strategy and thought leadership behind the MassMutual Way, an enterprise wide lean management system.  Dalton is responsible for designing the systems and principles for the MassMutual Way to ensure a long term culture of continuous improvement with a relentless focus on the customer.  Dalton is also responsible for coaching the CEO, the executive leadership team and developing change agents to role model the behaviors of lean leadership and implementing lean practices.

Prior to joining MassMutual Dalton spent over six years at McKinsey as a leader in the North American operations practice.  At McKinsey, Dalton deployed lean in several industries including manufacturing, consumer packaged goods, pharmaceuticals, information technology and financial services.   Before McKinsey, Dalton spent six years in the US Navy as a submarine officer aboard an award winning submarine and as an assistant professor of Naval Science at Fordham University and SUNY Maritime.

Dalton holds a B.S. in Systems Engineering and M.S. in Operations Research Engineering from George Washington University.  

Nick Ruhmann

Director of Operational Excellence, National Flood Services - Aon Affinity

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Nick Ruhmann is an ongoing student of "lean thinking", the Toyota Production System, and certified Six Sigma Master Black Belt currently leading the enterprise wide deployment of an Operational Excellence culture at National Flood Services, a leading flood insurance solutions provider and division of Aon plc.

From 2010 to 2012, he worked in medical device industry for BD Medical, leading Continuous Improvement within their Diabetes Care division, but spent the bulk of his career with Tenneco Inc., a major Tier I automotive supplier to nearly every OEM including Toyota. During that time, Nick’s career has offered a diverse background, including both functional and leadership positions across Research & Development, Product Engineering, Process Excellence, Operations, Process Engineering, Quality, and Supply chain.

Norbert Majerus

Lean Champion, Book Author and Shingo Prize Winner, Goodyear Tire and Rubber Company

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:15 - 08:45 am

Biography

Beginning in 2005, Norbert has implemented a principles-based lean product development process at the three global innovation centers of The Goodyear Tire & Rubber Company. For nearly a decade he has been Goodyear’s lean champion in research and development. 

Norbert, born and raised in Luxembourg, has a Master’s degree in Chemistry from the Universitaet des Saarlandes, Saarbruecken, Germany, and has worked most of the disciplines in the Goodyear innovation centers in Luxembourg and Akron.

Norbert recently published his first book “Lean-driven Innovation,” and he has spoken at many conferences in the USA and other countries

Bryan Crowell

Assistant VP of Continuous Improvement , Intermountain Healthcare

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Bryan Crowell is the AVP of Continuous Improvement at Intermountain Healthcare and former VP of manufacturing for ATK Armament Systems group and former plant manager at the highest scoring and first 2-time winner of the Shingo prize-winning Autoliv Airbag Module Plant in Ogden, Utah.   He has lead multiple organization through cultural transformation. 

With the combination of structure, processes and leadership behaviors Bryan has demonstrated the ability to engage all team members to drive results. Employees under his leadership and processes have implemented over 500K ideas being recognized as world class throughout industry.  Bryan co authored the Shingo prize winning book, Own the Gap: How to Build a Daily Kaizen Culture. He received a bachelor’s degree in physics from Weber State University and an MBA from Utah State University.  

Chuck DeBusk

Vice President; Performance & Process Improvement, Universal Health Services, Inc.

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 08:30 - 10:00 am

Biography

Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware, a subsidiary of Universal Health Services, Inc. Chuck’s current role is to provide leadership to Operations and Clinical Process Improvement, Pharmacy, Surgery, Radiology and Laboratory.  Chuck has over 30 years experience in healthcare and healthcare process improvement and is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer.  He holds an MS in industrial engineering from the University of Tennessee and a BS in industrial engineering and operations research from Virginia Tech. He can be reached at Charles.debusk@uhsinc.com.

Leslie Dowling

Vice President Planning, Architecture, and Strategic Change Management, USAA

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Leslie Dowling joined USAA in January of 2013 leading the performance consulting practice supporting 25K+ employees. Over the next 2 years, Leslie’s understanding of business process, quality, continuous improvement and change allowed her to take on the staff operations functions supporting 5 unique lines of business. During this time, Leslie and her team regularly drove 10-15% productivity improvements year over year resulting in $100M+ in expense reduction and cost avoidance to the company. Early in 2016 Leslie was asked to lead the planning, business architecture and strategic change management functions for the enterprise. The team is proud of their recent work to measure, bring awareness, and manage change saturation for 29K employees and nearly 12M members.

Prior to joining the USAA team Leslie led process improvement, learning, performance, quality and change teams in large, complex organizations like UnitedHealth Group, Express Scripts, and Qwest Communications. Leslie continue to serve on multiple advisory panels and not-for-profit boards.

Joseph Spadaford

Chief Operations Strategy Officer, ComputerShare

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Joe has over 30 years of experience in the financial services industry, primarily running large operating departments and businesses. As Chief Operations Strategy Officer he is responsible for driving operational excellence practices across all business lines and has led strategic change initiatives in the US, Canada and the UK. Before his current responsibilities, he was the firm's Chief Operating Officer of the US Equity Services business—the largest corporate stock transfer business in the US. 

He joined Computershare in July 2007 from AXA Equitable where he led several strategic process improvement initiatives and became the firm's first Certified Master Black Belt in Six Sigma. Prior to joining AXA, Joe was President of First Chicago Trust Company where he led the shareholder servicing group for many years, building it into a service leader among large transfer agents. His broad experience includes senior leadership positions in treasury operations, commercial lending operations and securities processing—all within the financial services industry.

Joe is a CPA and has broad expertise in risk management and operational controls from serving as Audit Group head at First Chicago and Citibank.  He is also a licensed Securities Principal and former President of Georgeson Securities Corporation—the US broker-dealer of Computershare. 

Dr. Sandy Furterer

Associate Professor, Department of Engineering Management, Systems & Technology, University of Dayton

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Sandy Furterer is an Associate Professor at the University of Dayton, in the Department of Engineering Management, Systems and Technology.  She recently came from industry as a VP of Process Transformation for Park National Bank in Columbus, Ohio.  She is also a part time faculty member in the Masters of Science in Quality Assurance program at Kennesaw State University. 

Dr. Furterer received her Ph.D. in Industrial Engineering with a specialization in Quality Engineering from the University of Central Florida in 2004.  She received an MBA from Xavier University, and a Bachelor and Master of Science in Industrial and Systems Engineering from The Ohio State University. 

Dr. Furterer has over 25 years of experience in business process and quality improvements.   She is an ASQ Certified Six Sigma Black Belt, a Certified Quality Engineer, an ASQ fellow, and a certified Master Black Belt.  

Dr. Furterer is an author or co-author of 4 reference textbooks on Lean Six Sigma, Design for Six Sigma and Lean Systems, including her latest book:  Lean Six Sigma Case Studies in the Healthcare Enterprise by Springer publishing in 2014.

Topic Title:

Linking your Business' Core Processes and Process Architecture with Strategy

Prior to her current position, Sandy built the process infrastructure that incorporated a process architecture map as the VP of Process Transformation at Park National Bank. In this talk she will address how to:

  • Tie process improvement project prioritization with the core processes and strategic plan
  • Improve processes by documenting and creating process and procedure change control for execution
  • Expand lean six sigma projects with process infrastructure
  •  Govern a process council made up of leaders to build a process improvement network 

Mustafa Abdulali

Director of Lean Transformation, NCH Healthcare System

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 10:50 - 11:20 am

Biography

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma.  He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions.  

Mustafa has a Bachelors degree in Mechanical Engineering from the Georgia Institute of Technology, an MBA from the University of Florida and is an American Society of Quality Certified Lean Six Sigma Black Belt.

Donna Powers

Lean Six Sigma Specialist, Catholic Health Services Long Island

Biography

Dr. Donna Powers is the Lean Six Sigma Specialist for the Catholic Health Services of Long Island (CHSLI).  With a proven track record of healthcare process improvement and organizational change, Donna joins a committed team of leaders who strive to improve patient safety and quality of care in their journey toward becoming a high reliability organization. 

Prior to joining CHSLI, Donna enjoyed a long career at Northwell Health (formerly North Shore –Long Island Jewish Health System) with expertise in clinical nursing, hospital administration, operations, resource management, patient throughput and quality. She held positions including Assistant Vice President Ambulatory Cancer Services and Director Program Evaluation where she used Six Sigma, Lean and Change Management methods to drive business initiatives and goals.

Donna has trained hundreds of healthcare employees as a faculty instructor for the Center for Learning and Innovation (NSLIJHS) and introduced Six Sigma and Lean thinking to the Executive MBA program at Wagner College where she is employed as an adjunct professor.

Dr. Powers has earned a Doctorate of Nursing Practice from Case Western Reserve University, a Masters of Public Administration from Long Island University and a Bachelor of Science in Nursing from Hunter College- Bellevue School of Nursing.  She is certified as a Six Sigma Master Black Belt and Lean and Change Management expert. She has presented nationally and is a published author. 

Stephan Blasilli

Head of Corporate Initiatives, EDP Renewables

Biography

Stephan Blasilli is an industry recognized Business Process Management (BPM) expert & Head of Corporate Initiatives for EDP Renewables in North America (one of the largest renewable energy companies worldwide).

Prior to joining EDPR, he worked for various technology companies (including Bosch) on Business Process Outsourcing, Business Intelligence, and strategic planning projects.

Stephan holds a graduate Business Degree from Johannes Gutenberg University in Germany. Stephan specializes in Agile BPM, a discipline that he is a pioneer in.

Jean Lu

Principal, Vanguard

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Jean joined Vanguard in November 2002 as a municipal bond analyst in the Fixed Income Group.  Today, she leads the process excellence (PE) team for the Investment Management Group.  Prior to her association with Vanguard, Jean worked as portfolio manager for Rochdale Investment Management and credit analyst at The Hartford.  Jean began her career as a rating agency analyst for Moody’s Investors Service.  She holds a B.A. from Stanford University and a M.P.P. from Harvard University. 

Morgan Porter

CTO, Mentis Neuro Health

Biography

Morgan’s role at Mentis is to advance the company’s strength in clinical innovation through digital transformation.  He also serves as the company’s compliance officer where he focuses on continuous quality improvement through microlearning and outcome analytics.  Morgan joined Mentis with more than 20 years of experience  helping healthcare organizations improve efficiency, quality and scalability by adopting next generation mobile, cloud and analytics technology.

Solomon Dadebo

Head of Productivity, PBC, Product Mgmt., Process Systems Eng. & Ops Excellence, Global HyCO, Praxair, Inc.

Biography

Solomon Dadebo is currently Head of Productivity, Product Management, Pipeline Business Center and Process Systems Engineering, Global HyCO, Praxair, Inc., The Woodlands, Texas. He has held positions of increasing responsibility that covers Process systems engineering, product management and Energy Management since he joined Praxair in 2000.  He has a passion for operational excellence pertaining to facility-wide optimization and effective performance monitoring. 

Prior to joining Praxair, Solomon worked with Imperial Oil Ltd as a Lead Process Control Applications Engineer in Sarnia, ON, Canada. He holds a Doctoral Degree in Chemical Engineering from Queen’s University at Kingston, ON, Canada and a Master’s Degree in Chemical Engineering from the University of Toronto, ON, Canada.  He holds 4 patents.

Tze Chiam, PhD

Associate Director, Research Informatics, Christiana Care Health System

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Tze is the Associate Director of Research Informatics in the Value Institute at Christiana Care Health System. He is the Principal Investigator of multiple research studies where he and his team utilize multi-method approach including statistical methods, computer simulation, and other techniques to solve pragmatic problems such as predicting surgical outcomes, optimizing staffing, and evaluating outcomes of large scale implementation of process interventions in the health system. He also manages the Data Analyst team and prioritizes research studies, as well as co-chairs the research forum at the Value Institute facilitating the exchange of research ideas and research progress.

Prior to joining Christiana Care Health System, Tze conceptualized and developed the Business Intelligence and Research department at UMass Memorial Healthcare. This department supported initiatives ranging from corporate strategies to process improvement activities by utilizing robust data analytics and Industrial Engineering techniques.

Tze has served as a reviewer for several scientific journals, a keynote speaker and an invited speaker for several national conferences. He graduated from Purdue University, where he earned his PhD in Industrial Engineering.

In his free time, Tze enjoys taking dance classes, photography, and traveling.

Deb Lindway

Enterprise Director of Lean Six Sigma , KeyBank

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Deb Lindway is the Enterprise Director of Lean Six Sigma at KeyBank in Cleveland, Ohio.
In this role, Deb has built a team and program focused on deploying a Lean Six Sigma pragmatic approach to enable business transformation across core business units. This approach improves efficiencies and ratio performance with focus on both revenue growth and expense reduction priorities.  Supported by alignment to the CFO, Deb and her team partners closely with business and finance leaders on strategic priorities. Improving client experience, simplifying E2E processes and achieving shared business value realization are a few of the goals achieved.

The Enterprise LSS program has delivered over $50MM in financial benefit covering revenue and expense reduction in 3 years.  Prior to joining KeyBank, Deb was with Bank of America in multiple senior leadership roles and functions including Consumer Channel Technology, Enterprise Operations and Business Banking.   She obtained her Six Sigma certifications at GE during her 13 years in their materials business and holds MS and BS degrees in Chemical Engineering. 

Mamta Patel

Administrative Laboratory Director, Rockford Health System

Biography

Mamta Patel, MS, MT. is Administrative Director of Laboratory Services at Rockford Health System in Rockford Illinois. Mamta has Master’s degree in Microbiology and Medical Technology. She has 20 years of experience in healthcare at various levels of clinical Laboratory leadership positions. She is in her current role at Rockford since 2009 successfully leading all areas of the laboratory including outreach laboratory.

Mamta has received training and certification for Lean specialist as well as Lean-Six Sigma Black Belt. Mamta has led many cross functional teams to drive process improvement initiatives realizing significant financial savings, cycle time reduction, technology automation, culture transformation, customer satisfaction enhancement etc.

Under her leadership laboratory is recognized as lean leader and have received several quality awards including True North Matrix award. Mamta has received nomination for Jack Packard Quality award. She is also recognized as innovative thinker & strong change agents. As a Recognition and Celebration team chair, she has created & implemented system wide STAR award program to create culture of appreciation, recognition and celebration. Mamta has transformed work culture to be more respectful, customer centric & team oriented. Mamta has served as board member for American Association of Clinical Chemistry for Chicago. 

Joel Rapowitz

Senior Director, Citi Retail Services

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Joel has been with Citibank's Retail Services credit card division since 2003 in a variety of Operational and Business roles, increasing in responsibility with each move. Citi Retail Services issues private label and co-brand credit cards on behalf of major retailers such as The Home Depot, Best Buy, Macy's, Sears and more. Citi Retail Services has over 90 Million open card member accounts as well as over 8,000 employed associates.

In his current role as Senior Director, Head of Planning and Strategy (since 2014), Joel has 40 exempt employees on staff and manages many critical functions for the business including business and operational reengineering, budgeting and prioritization for all  technology program expenditures, partner interfacing for business and technology solutions and an automation solutions development team. In addition, he carries key responsibilities associated with the Know Your Customer (KYC) and Anti Money Laundering (AML) programs.

Prior to this role, Joeal was a Senior Operations Director and managed the Sears Credit Card customer service and inbound sales function (2012 - 2014). He had direct responsibility over 1,400 FTE located in four domestic plus two offshore sites. Joel was also responsible for the overall Sears partner relationship relative to credit card operational matters.

David K. Robinson

Director, Organization Excellence, Kaiser Permanente

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

David Robinson began work for Kaiser Permanente in 2006 as a program manager for information technology.  In 2008 he transferred into a process improvement role where he provided expertise to the finance organization.  David is currently the director of Organization Excellence in Enterprise Shared Services Buy to Pay, and also serves as an organization development consultant and process improvement expert.

David has 18 years of experience implementing complex enterprise-wide programs and projects, 12 years of experience leading large cross-functional and multi-organizational teams through quality-improvement initiatives and six years of experience partnering with leaders to create strategies to improve the health and development of their organizations.

David holds a Bachelor of Arts degree in Spanish and a Master of Science degree in organization development.  He is certified in Accelerating Implementation Management (AIM), holds a Six Sigma Black Belt, and is a Project Management Professional (PMP). He is also a veteran of the United States Air Force, where he served as an airborne Spanish linguist.

Kevin Duggan

Shingo Award-Winning Author, Founder, Institute for Operational Excellence

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 08:30 - 10:00 am

Biography

Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence.

As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Dan Markovitz

Founder/President of Markovitz Consulting, Author , Building the Fit Organization

Biography

Dan Markovitz helps organizations become faster, stronger, and more agile though a fresh approach to the teaching and practice of lean. With a philosophy derived from his years as a teacher and a running coach, he helps companies reinvigorate their lean efforts by developing an accessible on-ramp for their lean journeys. Dan has worked with clients throughout the US and Europe. Past clients have included WL Gore, Abbott Vascular, NYU Medical Center, the New York City Department of Health, CamelBak, Clif Bar, Industrial Revolution, and Goodyear Tire. 

He is a faculty member at the Lean Enterprise Institute and teaches at the Stanford University Graduate School of Business, the Stanford Continuing Studies Program, and the Ohio State University’s Fisher School of Business.

He is an author of two books—A Factory of One and Building the Fit Organization—both of which were honored with Shingo Research Awards. He’s spoken at the Lean UK Summit, the Lean Island Conference in Reykjavik, the LEI Transformation Summit, the Shingo International Conference, and numerous AME Conferences.

Markovitz lived in Japan for four years and is fluent in Japanese. He holds a BA from Wesleyan University and an MBA from the Stanford University Graduate School of Business.

Felicia Linch

Owner & Managing Director, Kitch Consulting & Coaching

Biography

Felicia has facilitated strategic planning sessions, developed performance frameworks and, re-designed organisational structures, for a number of organisations including As-U-Wish, a Canadian based life-style and entertainment company, ITCC Ltd a hospital management company based in Nigeria, the Chambers of the Director of Public Prosecutions in Guyana and the Caribbean Disaster and Emergency Management Agency. Felicia has designed and facilitated numerous Leadership and Management Development and coaching programmes for amongst others, Deutshe Bank (U.K.), FirstCaribbean International Bank (Barbados), Williams Industries (Barbados) and has been an Executive Coach to business leaders within the Ansa McAL (Barbados) Ltd Group.

As an executive coach she frequently speaks at conferences on performance management, culture and organisational excellence, and on the best ways to foster economic growth. Felicia also delivers masterclasses on how private sector organisations can expand their operations, enhance their leadership team’s skills, and, the performance of their people.

Felicia holds an MBA from Kingston Business School (UK) and the LLB law degree from the University Of Wales College Of Cardiff (Wales). She passed the Inns of Court School of Law examination in 1992 which led to her becoming a Barrister in 1994.  She is a Chartered Member of the Chartered Management Institute (U.K.), and, also a Chartered Member of the Chartered Institute of Personnel and Development (U.K.). 

Ricardo Estok

Enterprise Principle Leader, Global Manufacturing Operations & Council, Johnson Controls, Inc.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 12:20 - 12:50 pm

Biography

Ricardo Estok, has over 20 years of experience driving sustainable Operations, Commercial and Business Excellence Transformations

He has multicultural and functional experience at global companies in the US and LA, including Johnson Controls, S.C. Johnson, Abbott and Pepsi.

He holds a master’s of science in business from the University of Miami; a bachelor’s of science in industrial engineering, and he is master black belt.

He speaks English, Hungarian and Spanish

Currently, his role is as the Enterprise Principle Leader, Global Manufacturing Operations & Council at Johnson Controls Inc.

Ricardo moved to Wisconsin, USA, with his wife, 10 years ago.

Stuart Janzen

Senior Solutions Architect, PetHealth, Inc.

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Stuart Janzen is Senior Solutions Architect at Pethealth Insurance, Inc. , where he was recently selected as a 2017 OPEX Week award finalist for his work in transforming a highly ineffective claims process by automating 98% of the tasks, reducing labor by 65%, elimination 100% of duplicate data entry, vastly improving customer satisfaction, and speeding the entire process up by 75%.

For the last 18 years, Stuart has been creating efficient solutions within BPM framework and environments.  By identifying and analyzing poor processes, Stuart has created and implemented new transformative processes in the transportation, education, health care, manufacturing, oil and gas, government, banking and insurance industries.

 

Marsha Maldonado

Senior Business Improvement Lead, Turner Broadcasting System

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Marsha Maldonado is a Sr. Business Improvement Lead in Business Improvement at Turner. Business Improvement is a team of internal consultants who deliver high-impact management consulting and program management services to initiatives associated with enterprise-wide continuous improvement. Recent initiatives include working with senior management on organizational redesign, process transformation, technology implementation, and merger integration. Marsha’s consulting career spans 17 years. 

Marsha joined Turner and Business Improvement in 2004. Prior to working with Turner, she spent over 5 years in management consulting in a leadership role at PricewaterhouseCoopers (PwC) Consulting and IBM Global Services. Her project work spanned multiple industries with a focus on financial transformation, including performance management, budgeting and forecasting redesign, and cost reduction initiatives. Prior to consulting, Marsha managed an Investment Operations accounting team at Prudential Insurance Company. Marsha holds an MBA from Duke University - Fuqua School of Business. 

Dr. Mathias Kirchmer

Managing Director & Co CEO, BPM-D

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Dr. Kirchmer is a visionary leader, thought leader and innovator in the field of Business Process Management (BPM), combining his broad practical business experience with his extensive academic research. He has added significant value to organizations of various sizes and industries in an international environment.

Most recently, Dr. Kirchmer co-founded BPM-D, a company focused on establishing and applying the BPM-Discipline for strategy execution in a digital world. BPM-D was named by CIO Review one of the 20 Enterprise Architecture solution providers to watch and by InsightsSuccess one of the 50 most valuable Tech Start-ups in the US. Before he was Accenture’s Managing Director & Global Lead for BPM and CEO of the Americas & Japan for IDS Scheer, best known for its ARIS software. 

Dr. Kirchmer remains involved in academia as an affiliated faculty member at University of Pennsylvania, Widener University, Philadelphia University and guest professor at the Universidad de Chile. In 2004, he received a research and teaching fellowship from the Japan Society for the Promotion of Science. Dr. Kirchmer has published 6 books and over 120 articles.

Dr. Kirchmer holds a PhD in Information Systems from Saarbrucken University, Germany, a Master in Business Informatics from Karlsruhe Technical University, Germany, as well as a Master in Economics from Paris-IX-Dauphine University, France.

Larry Fast

Founder & President, Pathways to Manufacturing Excellence LLC,

Biography

Larry E. Fast is a veteran of 35 years in the wire and cable industry, 27 of those in senior management roles at Belden for 25 years and General Cable for 10. As Belden’s VP of Manufacturing he led a transformation of plants in the late 80s and early 90s that included cellularizing about 80% of the equipment around common products and routings (known today as value streams) and the use of what we now know as Lean and Six Sigma tools.

His book, The 12 Principles of Manufacturing Excellence—A Lean Leader’s Guide to Achieving and Sustaining Excellence, 2nd. Edition, was released September, 2015 by CRC Press, Taylor & Francis Group, as a Productivity Press book. The original book, a best seller, was published in October, 2011. Fast holds a Bachelor of Science degree in Management and Administration from Indiana University.  

In 1997 he joined General Cable Corporation (GCC), one of the world’s largest wire and cable companies. As the Senior Vice President of Operations, Fast launched a manufacturing excellence strategy in 1999 that became an enterprise-wide priority in 2001. After a 1999 acquisition he had 28 plants reporting to him as well as Corporate Sourcing, Quality, Manufacturing Systems and Advanced Manufacturing Engineering. Later as plants were consolidated to less than 20, he was given expanded responsibility for the North American Supply Chain. Since the launch of the Manufacturing Excellence strategy at GCC in 1999, there have been 34 Industry Week “Best Plants Finalists including 12 “Best Plants” winners since 2001.

Rob Stewart

CEO, OpusWorks (by The Quality Group)

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

For nearly 25 years, Rob and his team have been helping organizations “get people on the same page” for deploying Lean, Six Sigma, Operational Excellence, and Project Management.  OpusWorks has pioneered the wise, and customized, application of advanced blended learning and execution technologies so customers can accelerate skill-building, propel culture change, and increase ROI.

Rob began his career with IBM and he is a graduate of Emory University in Atlanta.

Gordon Tredgold

Inc. Top 100 Leadership Expert and Speaker ,

Biography

Gordon Tredgold is a former business and IT transformation expert who has successfully delivered $100m programs, run $300m departments and led teams of 1000 staff for Fortune 100 companies. Now he is an International speaker, published author, executive and business coach. His mission is to help people and business deliver amazing results.

Gordon has lived and worked in UK, Belgium, Holland,Czech Republic, US and Germany, and has served as CIO for Asia Pacific, CIO for USA and been Global Head of Service Delivery serving 48,000 customers world wide. He has experience of working Banking, Utilities, Telecoms, Logistics Manufacturing/CGP.  Which gives him global and International experience across many sectors, and cultures all of which has helped him identify pragmatic solutions that work and improve operational performance in every environment. Check out his book FAST 4 Principles Every Business Needs To Achieve Success and Drive Results.

Alex Goryachev

Managing Director, Innovation Strategy and Programs, Cisco, Cisco

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Alex Goryachev is an entrepreneurial go-getter. He takes risks, thinks ahead, and loves making way for new innovations. Over the past 20 years, he’s made it his business to turn disruptive concepts into emerging business models.

For him, it’s all about a passion to create a strategy and then drive it home to “get things done.” And as Cisco’s managing director of Innovation Strategy and Programs, he has plenty of opportunities to put this passion to the test.

He sparks internal innovation by providing employees at all levels the chance to share their big ideas, many of which make their way into the company’s innovation engine. Alex also carries the torch for co-innovation across Cisco’s ecosystem.

He’s especially excited about Cisco's Innovation Centers, which can be found in major cities around the world. Led by Alex, these hubs bring together customers, partners, startups, accelerators, governments, research communities, and universities in a lab setting. Their goal is to discover, develop, and implement game-changing, outcome-based solutions.

He also heads up the Cisco Innovation Grand Challenges. These polished events help creative thinkers bring their technology ideas to life. And then there’s the Cisco Technology Radar, the company’s engine for identifying emerging technology transitions.

Alex began his Cisco journey in 2004 with a singular focus: Innovation. He defined and operationalized several high-profile Cisco initiatives, including the company’s Country Transformation plan for Cisco in emerging markets. He also held senior roles in Development, Marketing, Finance, and Channels, providing him a 360 view of how a great company ticks.

Prior to Cisco, Alex was a successful consultant with extended assignments at Napster, Liquid Audio, IBM Global Services, and Pfizer Pharmaceuticals.

He was the “Emerging Stars” gold recipient of Brandon Hall Group’s 2016 Human Capital Management Excellence Awards Program, and his organization won golds for “Employee Engagement” and “Innovation Talent Management” programs. A sought-after keynoter and media authority on innovation, Alex has a passion for sharing knowledge, mentoring, and guiding innovation programs. Please reach out at agoryach@cisco.com

Patrick Downey

Innovation Portfolio Manager, Kimberly-Clark

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Patrick Downey is currently the Innovation Portfolio Manager at Kimberly-Clark in the North America Baby and Child Care organization.  He has responsibility to ensure a robust and balanced innovation pipeline exists for iconic brands such as Huggies and Pull-Ups.  Patrick has worked at Kimberly Clark for 15 years in various functions including Quality Management, Safety, Process Engineering, and most recently Lean Deployment. 

Prior to his current role, Patrick spent the past 9 years learning, applying, developing, teaching and coaching continuous improvement initiatives in manufacturing, supply chain, and staff environments.  He is well-versed in leadership capability building, kaizen facilitation, strategy deployment, cross-functional problem solving, and development and implementation of management systems.  Patrick has never met a process he didn’t want to try and improve.

Patrick earned a Bachelor of Science in Chemical Engineering from Michigan Technological University in 2001, and a Master of Science in Project Management from The George Washington University in 2008, and has worked for Kimberly-Clark his entire career.  He currently resides in Neenah, Wisconsin with his wife and two children.  In his spare time, Patrick likes to get out on his road bike.

Chantrelle Nielsen

Director of Research & Strategy, Microsoft Workplace Analytics

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Chantrelle Nielsen runs product research for Workplace Analytics, a new software category built on the 70 million-person Office365 dataset. She came to Microsoft as part of the acquisition of VoloMetrix, where she led various functions as the startup scaled including Strategy, Product Management, Customer Solutions and Marketing. She has been published in the Harvard Business Review and quoted in the Wall Street Journal about this work. She holds an MBA from the MIT Sloan School of Management and an MLIS from the University of Washington.

Stefana Saxton

Business Excellence & Innovation Leader, Black & Veatch

Biography

Stefana Saxton serves as a Business Excellence Innovation Leader for Business Excellence (BEx) at Black & Veatch where she works with internal and external clients to identify, prioritize, and execute mission critical business improvements and innovations that add value to the company, its business partners, and clients globally.

She has worked with clients in healthcare, finance, engineering, programs, operations, information technology, manufacturing and development.

Prior to her current role, Saxton held leadership positions in Department of Defense (Alliant Techsystems), aerospace (Ultrax Aerospace), Department of Energy (Honeywell FM&T), and telecommunications consulting (Akinnovate). She holds Bachelor Degrees in Electrical Engineering and Music, and a Master in Business Administration.  She is a certified Lean Six Sigma Black Belt and Project Management Professional (PMP) and has supported STEM activities as a FIRST FLL robotics coach since 2009.

Zal Pezhman

Vice President & General Manager, KAP IT - iObeya Digital Visual Management

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Zal Pezhman is Vice President & General Manager at KAP IT, creators of iObeya™ Digital Visual Management.

He is responsible for the continued evolution of iObeya’s go-to-market strategy and focused on international business development beyond the French domestic market, notably in EMEA, the USA and Japan (the birthplace of oObeya).

During his tenure, he has developed numerous strategic alliances with Lean Consulting organizations, and has accompanied over 80 large enterprises in their deployment of (Digital) Visual Management across over 20 countries. Although not a certified expert in Lean and Agile Management, or Continuous Improvement tools and methods, he is delighted to be participating in such a showcase event with such venerable participants and fellow speakers. His exposure to the challenges of true cross-enterprise collaboration will help shed light on the reasons for the accelerated adoption of Visual Management for many global organizations.

Previous to KAP IT, Zal’s 20 years of experience in IT include diverse expertise in Sales, Marketing and Strategic Alliances internationally with market leaders like HP and SMART Technologies, as well as niche best-of-breed specialists including Orsyp and ClickSoftware.

Zal is bi-lingual and earned an Bachelor of Arts in International Business Management from the University of Newcastle-Upon-Tyne in the UK in 1994, followed by an MBA from ESC Grenoble in France in 1996.

He lives just to the south of Paris, France with his partner and 2 young children and spends any spare time exerting unspent energy outdoors on his mountain bike, or hiking.

Nathan Barnett

Product Marketing Manager, Microsoft Workplace Analytics

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Nathan Barnett drives go-to-market activities for Workplace Analytics, where he works across Microsoft functions and with industry thought leaders to establish a new product category focused on organizational and behavioral analytics. He previously led marketing operations at VoloMetrix, a Seattle-based startup that helped Global 2000 organizations define transformation and productivity strategies by leveraging behavioral analytics. VoloMetrix was acquired by Microsoft in 2015.

Gary Muszynski

Founder & CEO, Orchestrating Excellence

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 13:30 - 15:00 pm

Biography

Gary Muszynski is an organizational development consultant and musician influenced by neurological research and how it can be applied to leadership, collaboration, change and creativity. He is also the founder and CEO of Orchestrating Excellence, a global team and leadership development firm that leverages the power of play for culture change and innovation.  Gary and his team works with companies such as Pixar, Genentech, Kaiser, Electronic Arts, Bank of America, McKesson, HopeLab, and Xerox PARC, and has presented immersive learning programs and interactive keynotes for Fast Company, Apple University, and the Stanford Graduate School of Business.

Dan Sullivan

Executive Vice President, TBM Consulting Group

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Dan Sullivan serves on the TBM Board of Directors and leads the firm’s North American consulting operations.  Prior to joining TBM, Dan served as Director of Body Engineering at Nissan Motor Manufacturing Corporation and was responsible for establishing Nissan’s shop floor improvement system and leading the launch of Nissan’s first automotive plant in North America.  He is recognized for his deep experience in establishing leadership and management systems that support sustainable high performance. Dan is adept at motivating teams and has remained a trusted advisor to many executives. 

Most recently, Dan has worked directly with senior leaders at Pactiv Corporation, Carlisle Companies and Euramax International to implement lean business systems, drive cultural change, and align continuous improvement initiatives to key strategic objectives. 

Paul Docherty

Company Founder, i-nexus

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 08:30 - 10:00 am

Biography

Paul Docherty started his career in Marconi, where he held a wide range of senior management roles covering manufacturing, IT, sales, product development, project management, Operational Excellence and corporate strategy as well as having P&L responsibility for the growth of a regional telecoms equipment business.

Passionate about helping organizations to execute more effectively, Paul's deep understanding of the challenges of establishing robust strategy execution disciplines comes from his experience coaching senior management teams in over 100 global organizations. He is a regular speaker at conferences and has delivered keynote presentations at annual Operational Excellence and Process Excellence summits and at the thought leader global annual Strategy Execution conferences. Regularly averaging over 500 registrants for each of his quarterly webinars on Strategy Execution Best Practices, Paul is the architect of the Strategy Execution Maturity Model which has been used by hundreds of global organizations to benchmark their strategy execution capabilities.

In addition to his role as a thought leader in the Strategy Execution space, Paul is also the founder and lead facilitator of the Strategy Execution Consortium – a group of 40+ Global 2000 companies that meet annually on both sides of the Atlantic to share and benchmark Strategy Execution Best Practices.

 

In 2001, Paul founded i-nexus with the goal of building SaaS software that could help organizations successfully manage the complexity involved in translating their vision into reality. This software is now the "de facto" standard for large enterprises when it comes to driving execution of their strategy. Paul holds an MEng. in Computer Systems and Software Engineering from the University of York and an MBA from the University of Warwick.

Hauke Schupp

SVP, Operational Excellence, Ten-X

Biography

Hauke joined Ten-X in November 2014 as SVP, Operational Excellence. He oversees Operational Risk, Change Management, and Project Management for the Residential Business with focus on delivering integrated customer centric solutions that make real estate transactions transparent and simple.

Prior to joining, Hauke was vice president of enterprise project management at Ocwen Financial. Earlier in his career, Hauke held leadership positions with State Street Bank, Systems Evolution, Management Engineers and Bose Corporation.

Hauke holds a Masters in Mechanical and Process Engineering from the TU Darmstadt, Germany and a Masters in General Management from Harvard.

Michael Hughes

Senior Director, Operations Excellence, West Monroe Partners

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Michael Hughes is a senior director in West Monroe Partners’ Operations Excellence practice and leads our Organizational Strategy and Change Management solutions, based in Chicago. He has more than 23 years of experience navigating all facets of change to deliver technology-enabled business transformation programs across an array of industries.

Highlights

Michael Hughes is a highly regarded business transformation executive with expertise in the areas of strategy, leadership development, performance management, change management, organizational design/alignment, training, culture change, business planning, IT strategy, and process design/improvement. An accomplished senior consultant with a unique blend of business and technology acumen, he has substantial experience coaching and mentoring management teams and executives through business planning and through the process of leading change and transformation.

Mark Mc Gregor

Author, Performance & Business Coach ,

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

A former Research Director at leading IT industry analysis firm Gartner, Mark has an extensive background in enterprise architecture, business process management and change management, having held executive positions with a number of technology companies.

 

Mark has authored or co-authored four books on business and process management, including “Thrive! How to Succeed in the Age of the Customer” and “In Search of BPM Excellence” and  “People Centric Process Management.  Widely respected for his knowledge and views on business change, he is the creator of “Next Practice” and has variously been described as a ”BPM Guru”, a “Thought Leader” and a “Master of Mindset”. 

Mark is passionate about the people aspects of change, he has spent much of the last ten years travelling the world, learning, teaching and researching the cultural aspects of change and how executives perceive business and process improvement In this capacity he has literally taught hundreds of people and been fortunate to interview and interact with many CEO’s .

Mary H. Sylvester

Global Client Advisor – Life Sciences and Pharmaceuticals , Ricoh USA, Inc.

Biography

Mary H. Sylvester, Global Client Advisor for Ricoh USA, Inc., has 25+ years of pharmaceutical and healthcare leadership experience (Merck & Co., Inc. and Boehringer Ingelheim, Inc.) utilizing program, process, and change management methodologies to innovatively solve business challenges and drive transformation. She has expertise in leading large organizations through transformation to achieve organizational efficiencies, align strategic priorities and improve business process agility. Sylvester helps customers achieve information mobility through organizational change management, governance, risk, and compliance, and business process excellence. 

Sylvester serves on the board for Healthcare Businesswomen’s Association Metro Chapter and Association of Change Management Practitioners. She was also deeply rooted in defining, designing, developing, and delivering the Certified Change Management Professional’s™ (CCMP™) Certification, as well as connecting academia and global business organizations to drive change.

Sylvester holds a Doctorate in Organizational Development from Capella University, an MBA in Pharmaceutical Marketing from Saint Joseph’s University and two Bachelor of Science degrees from Texas Lutheran College in Business Administration (dual majors in Marketing and Management) and Chemistry. She is a certified Lean Six Sigma Master Black Belt (CLSSMBB) from Villanova University and a Certified Change Management Professional™ (CCMP™) through the Association of Change Management Professionals (ACMP).

Geoff Ables

Managing Partner, C5 Insight

Biography

Geoff is the founder of C5 insight. Twice named to the Inc. 5000 list of fastest growing businesses, C5 Insight is a consulting firm that helps companies plan and implement customer experience management and employee engagement projects and technologies.

His speaking experience ranges from keynotes to corporate training events to workshops for events like EuroForum, Digital Summit, High Five, the Direct Marketing Association, CRMUG Summit, and LawTech. His thoughts on relationships in the digital age have been seen and heard in a number of venues including National Public Radio, USA Today, BusinessWeek and The New Zealand Direct Marketing Journal.

Ernie Spence

Former Commander, US Navy, Manager , Wilson Perumal & Company, Inc

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Ernie served in the US Navy for 22 years as a fighter pilot and test pilot.  He commanded and successfully turned around multiple F/A-18 squadrons, including the largest in the Navy, where he was responsible for leading a diverse workforce of 1300 employees and 117 aircraft to train 60% of the Navy’s fighter aircrew.  In this role, he reduced Operations & Maintenance costs by 36% in just one year while simultaneously restoring to service over $3.6 billion worth of high-performance aircraft and increasing pilot production by 44%. 

Today, Ernie is a Manager for Wilson Perumal & Company where he leads the company’s execution practice helping organizations achieve operational excellence through proactive management of their culture and focusing on fully integrating the business strategy with the company’s management system and culture.   Ernie has a Master of Science degree in National Resource Strategy from the National Defense University, Eisenhower School; a Master of Science degree in Aeronautical Engineering from the Naval Postgraduate School; and a Bachelor of Science degree in Aerospace Engineering from the University of Colorado.  He is also a graduate of the US Naval Test Pilot School.

Stephen Wilson

Managing Partner , WIlson Perumal & Company

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

Stephen is Managing Partner and co-founder of Wilson Perumal & Company. His new book, Growth in the Age of Complexity, will be published later in 2017.  Stephen works with senior leadership teams in corporations and private equity, advising them on critical strategy and operations issues.  Stephen has written extensively on the topics of growth strategy, cost-competitiveness, organizational development and in particular, on the issue of competing in today’s complex world.  He is co-author of Waging War on Complexity Costs (McGraw-Hill, 2009)

At WP&C, Stephen works closely with CEOs, COOs and other corporate leaders around the issues of optimizing the portfolio and customer offerings, simplifying and aligning a company’s operating model, and developing growth strategies that achieve scale and profitability. He works across industries, and has particular depth in Consumer Goods, Industrial Goods, Manufacturing & Retail.

Stephen began his consulting career with Marakon Associates, a strategy consultancy, then spent six years with George Group Consulting, joining as a Senior Consultant and rising to election as Principal, as part of the Global Leadership Team.  He was a founding member of its Operations Strategy practice, led the development of the European business and was leader of George Group's intellectual capital initiatives. Upon the acquisition of George Group by Accenture, Stephen became Partner. He left to found Wilson Perumal & Company, Inc.  Stephen is a contributor to journals such as Chief Executive magazine, CNBC.com and Investors Business Daily.  He holds an MBA from The Wharton School in Finance and Strategic Management and resides in Dallas.  

John King

Continuous Improvement Chief Engineer , Northrop Grumman

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 14:25 - 14:55 pm

Biography

John King is a Continuous Improvement Chief Engineer for Northrop Grumman Corporation where he is responsible for Implementation of large scale transformational improvement projects and training of Continuous Improvement Techniques including Lean and 6 Sigma processes. 

John is an industry veteran with over 25 years of experience in Manufacturing, Operations, Supply Chain, and Quality management in a number of industries including consumer products, automobiles, aerospace, communications, and capital equipment manufacturing.  Much of this experience has been in the areas of cost reduction and process improvement.  John has made several presentations of the results of his work in Process Improvement and Lead Time Management at regional, national, and International conferences.

John is a 6 Sigma Master Black Belt, a licensed Professional Engineer, and he serves on the Board of Directors of the Maryland World Class Consortia. He is also a graduate of Georgia Tech (Bachelors and Masters Degrees in Mechanical Engineering) and Loyola University of Maryland (MBA).

Joel Ehle

Advisory Board Member, OpusWorks (by the Quality Group)

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

For the past 3 years, Joel has run the OpusWorks Corporate Customer Council and served as a strategic advisor to the company.  Previously, Joel served as the Executive responsible for AT&T’s Quality Management System Center for Excellence (QMS-COE) where he and his team delivered over $2B in financial benefits. The ultimate mission of his organization was to drive a deeper ‘customer first’ culture across AT&T by creating a common quality management framework, providing expert guidance, and building a sustainable Quality infrastructure. Joel is a graduate of the Texas Tech University where he earned his B.S. in Civil Engineering.

John Vance

Senior Manager, Customer Experience, West Monroe Partners

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

John Vance is an experienced PRINCE 2 certified program, project, and change manager whose deep experience is built upon a well-rounded career in information technology and management consulting. He has worked with a variety of organizations to design and implement successful technology-enabled business transformation solutions related to customer relationship management and marketing, business process improvement and redesign, ERP strategy and implementation, technology and shared services planning, e-commerce platform development, and many other disciplines.

A native of the United Kingdom, he has worked in both Europe and the United States and completed projects across those areas as well as Asia. John’s experience spans a number of sectors, including the banking, insurance, retail, consumer products, energy, transportation, and automotive industries.

Andrei Perumal

Managing Partner, Wilson Perumal & Company, Inc

Biography

Andrei is an advisor to senior leaders in both industry and government and an innovative thinker on complexity, strategy, and operations.  He has deep business and technical expertise across a variety of disciplines, and draws from his broad base of experience to help clients solve their most critical strategic and operational issues. He is a co-founder of Wilson Perumal & Company and co-author of Waging War on Complexity Costs (McGraw-Hill).

After graduating with his engineering degree from MIT, Andrei excelled in the US Navy's Nuclear Power Program.  There he learned the fundamentals of managing and eliminating risk in complex systems.  Following the Navy, Andrei worked at Beal Aerospace Technologies—an ambitious private rocket venture under Texas billionaire Andy Beal—where he oversaw the successful design, construction and operation of a propellant grade hydrogen peroxide concentration plant. He was also a Director of Strategic Operations for Beal Bank, one of the most profitable banks in the nation.   Additional operations, leadership, and client experience comes from time at Bain Consulting and the George Group.   

Kimberlee Williams

President, Center for Strategy Realization

Biography

Kimberlee Williams, President - Center for Strategy Realization, is an executive leadership consultant and coach to multinational Fortune 100 companies on how to successfully deliver on revenue growth, customer, and shareholder commitments during major transformation. Her research shows that despite effective strategic plans, scorecards, performance systems, and tracking technologies it is leader beliefs, behaviors, and capabilities during times of change that ultimately determine whether or not the company’s financial goals will be realized.

Kimberlee works with global business leaders and their teams to develop the execution capabilities they must leverage to deliver on their most audacious initiatives. Her focus includes strategy execution, culture transformation, organization realignment, change leadership effectiveness, human capital/talent development, and business process redesign.

Previously, she served in Merck & Company’s Strategy Office as the Global Head of Change Execution for the $46bb/90,000 employee base. She was also Executive Director - Strategy, Operational Excellence, & Change for the $4bb Global Services & Information Technology business unit and is a certified Lean Six Sigma Black Belt and Master Change Agent. Kimberlee's approach to leading transformational change has enabled more than $4.5bb in business value in 18 industries. She lives on the beautiful Hudson River waterfront across from Manhattan.

Jonathan Sapir

CTO, Work-Relay

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Thursday 21st March 2019 | 15:00 - 15:30 pm

Biography

Jon Sapir is the Founder and CTO of Work-Relay. After starting out as a system engineer for IBM South Africa some 30 years ago, Jon has built several successful software engineering firms. In 2006, Jon started SilverTree Systems, Inc. as a cloud consulting and application development company with clients that include Adobe, Joyent and Docusign. In 2014, Jon started Work-Relay. Work-Relay is a unique Business Process and Work Management product for companies with complex processes that look to leverage data stored in their Salesforce platform. Jon has written a number of books about the Salesforce platform, process management, and Shadow IT.

Luis Wu Cuan

Partner, CTI Partners

Biography

Luis has more than 20 years of global operational excellence experience in multiple industries ranging from manufacturing (medical devices, industrial products) to supply chain (distribution and logistics) to financial services (banking, insurance) and renewable energy, including management consulting. Currently a partner with CTI Partners, a boutique consulting firm focusing on Strategy, Operational Excellence, and Technology.

Luis began his career at GE as a Black Belt engineer leading the Six Sigma deployment in Mexico and US. He has led end-to-end business transformations at Countrywide Financial, Ingram Micro, Cardinal Health, and SunEdison leveraging continuous improvement methodologies such as Lean and Six Sigma to improve productivity. At McKinsey & Co., he served as an Implementation Leader in the Americas to help clients design and execute performance transformations in Healthcare, Food manufacturing, Oil and Gas, Pharma, and Electronics.

Brent Miller

Banking & Financial Services Manager, West Monroe Partners

Biography

Redesigned the Client Onboarding and Servicing experience for the Treasury Management and Payment Services functions of a super regional commercial and retail bank. By envisioning the new Client Journey, Brent helped the bank to redefine their guiding principles, how they deliver an exceptional experience, and streamline their operating model; ultimately gained through targeted improvements and a multi-year technology implementation, the bank will leverage standard processes to deliver a tailored experience with 50-80% reductions in manual or redundant activities.

Brents is responsible for desigining and helping to build the new "LeanCX" offering that ties together Customer Experience groups with their Operations counterparts to best deliver solutions and products to the end customer in the most efficient way possible. By linking the groups, clients are able to co-invest their strategic budgets on only those projects that impact the customer and business alike.

Dan Griffith

Sales Director, US & Canada, Everteam

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

In his role as Director of North American Sales at Everteam, Dan helps his customers succeed in rapidly transforming their business through process automation.  He has authored several articles on business transformation and improving customer experience and recently authored a white paper entitled “The CIO’s Guide to Business Transformation with Process Automation”.   Dan resides in Greenville, SC with his wife Becky, their 3 boys (Danny, Ben, and Titus) and 1 girl (Tori), 2 dogs, a cat, fish and various other pets and enjoys coaching basketball and planning vacations.

Gregory Carrette

Head of Operational Excellence, Grunenthal

Biography

Gregory Carrette has a track record of more than 10 years in the field of Operational Excellence. He’s primarily worked in Banking, Insurance and Pharmaceuticals within (Service) Operations, IT, supply chain, etc. both as an external consultant for e.g. McKinsey&Co and leading Operational Excellence within a mid-size pharmaceutical corporation. He gathered expertise throughout international assignments in Hong Kong, the US, Sweden, France, Germany, Poland, the Netherlands and Belgium demonstrating a deep understanding of the cultural implications of embedding Operational Excellence in diverse corporate situations. He is passionate about developing people and achieving sustainable results. He’s a keen traveler, a foodie and a busy dad.  

Jorge Quintana

Chief Information Officer, Labor Finders International

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Jorge Quintana was named Labor Finders Chief Information Officer in September 2014. As the Chief Information Officer, Jorge is responsible for the company's information systems and technology infrastructure. Jorge’s long and distinguished career with Labor Finders began in 2001 as a consultant, which quickly led to him being named Director of IT. 

 

With over 25 years of experience in the enterprise, software and consulting industries; he brings real world experience to Labor Finder's in-house technology infrastructure, assuring delivery of the highest levels of customer, partner and employee satisfaction and results.

 

Prior to joining Labor Finders, Jorge was a Senior Consultant for Novell Inc. where he was a member of the consulting services unit providing custom software solutions to global 2000 companies. Before joining Novell, Jorge managed multiple software development teams with Cambridge Technology Partners, a leading consulting firm of the 1990s.  Prior to his relocation to the United States, Jorge also had a successful career in his home country of Mexico, holding various consulting and managerial positions in Information Technology.

Jorge holds a Bachelors’ Degree in computer science from Universidad Del Valle De México.

Anthony Nazzero

Principal , CohnReznick

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Anthony Nazzaro is a CohnReznick LLP Principal with more than 30 years of experience working in strategy, operations and technology. He specializes in managing growth for organizations, including operations, reporting, and technology, in startup, operating, and distressed environments.  

 

He is known for employing initiatives that will transform the business, including experience with innovation in operational excellence utilizing technology as a strategy enabler and to provide flexibility to support future business strategies.

Education

  • New Jersey Institute of Technology: Bachelor of Science, Electrical Engineering
  • University of California: Masters of Business Administration

Joseph DeGennaro

Senior Manager, CohnReznick

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

Joseph DeGennaro is a senior manager with CohnReznick Advisory who specializes in management and technology consulting.  He is an experienced business analyst and project manager with a concentration in strategic transformations and experience in information technology (IT).  Joe rejoined CohnReznick following more than six years as a director at Viacom Inc.

 

A leader in our Business Transformation Practice, Joe has extensive experience project managing a variety of fluid, complex, and multi-faceted strategic initiatives for mid-market companies as well as Fortune 500 organizations.  He has experience leading operation, finance, and financial planning and analysis transformation projects in diverse industries such as publishing, commercial real estate, public sector, distribution, non-for profit, and energy.  In addition to managing business transformation engagements, Joe is adept at conducting operational assessments, having led a rapid operational assessment for a quasi-public owned agency across a wide scope that included cash flow projections, insurance coverage needs, governance assessment, energy markets evaluation, and property valuations.

 

Joe also directed strategic program designs and process redesign projects.  As an experienced project manager, he has also worked on multiple technology selections and subsequent system implementations, including SAP.  During his time at Viacom, Joe assumed responsibilities for the global finance transformation initiative.  

Jörg Starkmann

CEO, Schuh Complexity Management, Inc.

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 15:15 - 16:30 pm

Biography

After finishing his M.S. in Applied Mechanics at the Technische Universität Chemnitz, Germany, Joerg was enlisted in the program for future business leaders of Robert Bosch GmbH in 1994. During this program he had his first exposure to the United States on a 6-month assignment. After finishing the leadership program he worked in special machine design capacities for the packaging machinery division and the automation division of Bosch. His focus became the car electronics assembly for ABS braking, ESP, and engine management.

Engineering and continually improving products and processes has been on his agenda for decades. In the late 1990’s he led the development of modular assembly lines for Robert Bosch GmbH in Germany.

In 2001 he and his family relocated to Atlanta to oversee the implementation and ramp-up of multiple manufacturing lines for daily contact lenses for Ciba Vision.

After completion of this assignment, Joerg started his own consulting business, which he built until 2011, when he was offered to join Schuh Complexity Management, Inc., a former client of his company.

During his career he has successfully led projects in Germany, USA, Mexico, Poland, Wales, Spain and Singapore.

Joerg lives with his wife Tracey and his daughter Jennifer in Atlanta, GA and follows the German Fussball Bundesliga in his spare time.

Mike Baum

Business Development & Strategy, Microsoft Workplace Analytics

Biography

Mike Baum runs Business Development at Strategy within the product group of Microsoft Workplace Analytics. He is responsible for new go-to-market and partner strategies that drive value and innovation. Workplace Analytics utilizes signals from the collaboration tools that we use every day. The solution combines behavioral analytics and data science to provide actionable insights into how work gets done and how teams collaborate. Prior to joining Microsoft, Mike held business development positions at innovative technology companies and spent considerable time in strategy consulting.

John Vance

Senior Manager, Customer Experience, West Monroe Partners

Business Transformation & Operational Excellence World Summit (BTOES 2020)

Wednesday 20th March 2019 | 17:30 - 18:00 pm

Biography

John Vance is an experienced PRINCE 2 certified program, project, and change manager whose deep experience is built upon a well-rounded career in information technology and management consulting. He has worked with a variety of organizations to design and implement successful technology-enabled business transformation solutions related to customer relationship management and marketing, business process improvement and redesign, ERP strategy and implementation, technology and shared services planning, e-commerce platform development, and many other disciplines.

A native of the United Kingdom, he has worked in both Europe and the United States and completed projects across those areas as well as Asia. John’s experience spans a number of sectors, including the banking, insurance, retail, consumer products, energy, transportation, and automotive industries.

Lee Cockerell

Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,,

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Friday 16th March 2018 | 11:30 - 13:00 pm

Biography

Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.

Mishu Rahman

Senior Portfolio Director, Innovation & Digital Programmes, Government

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Mishu Rahman is a Senior Advisor at the White House Office of Management and Budget, which serves the President in budgeting and overseeing the implementation of his strategy and vision across the Executive Branch.  Mishu oversees investment and performance of multiple federal agencies (e.g. Healthcare, Commerce, Treasury) and collectively manages a $80B/year portfolio. Through data-driven and risk-based quarterly strategic reviews, he partners with each Agency C-Suite to improve execution and operating discipline of government programs to save taxpayer money and align investments with the President's Management Agenda and associated corporate strategies. Moreover, he leads enterprise-wide strategy initiatives to promote innovation to deliver faster and cost-effective services to citizens and businesses with the aim of world-class experience, provide direction in the use of Internet of Things (IoT),  open up government data estimated to be worth billions and to develop the critical human capital.  Prior to joining the Executive Office of the President, Mishu served various C-level advisory roles in strategic planning, corporate policy & governance, data analytics, procurement, enterprise risk, and operation management.

Jean-Claude Kihn

President, EMEA, Goodyear Tire & Rubber

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:15 - 08:45 am

Biography

Jean-Claude Kihn has been President of The Goodyear & Rubber Company’s Europe, Middle East and Africa business unit since January 1, 2016. Prior to this prestigious appointment, Mr. Kihn has previously served as President of The Goodyear Tire & Rubber Company’s Latin America business, Senior Vice President & Managing Director of Goodyear Brazil and as as the company’s Senior Vice President & Chief Technical Officer. 


Sisir Padhy

SVP, Business Excellence, Verizon

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 11:30 - 12:15 pm

Biography

 

Sisir joined Verizon in 2011 and is the Vice President of Process Excellence and Innovation. Prior to joining Verizon, Sisir was part of the General Electric Company, where he held several leadership roles at GE Appliances, GE Transportation Systems, Pratt & Whitney, GE Corporate, and GE Aviation, in design, process excellence, e-Business, and strategic marketing. Sisir led the global P&Ls for GE Aircraft Engine and GE Smart Grid Automation businesses. 

He has published more than twenty papers in conferences, professional journals and books. In addition, Sisir has chaired many technical conferences and attended executive education at Wharton, Stanford and Harvard Business School. He received his masters in mechanical engineering with specialization in Artificial Intelligence and a Ph.D. in Mechanical Engineering. 

Michael Hardie

DIrector, Operational Excellence, General Motors

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:20 - 15:50 pm

Biography

Daniel Abrantes

Global Change Management, IKEA

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:05 - 16:35 pm

Biography

Nuray Gurtekin Sen

Head of Global Process and Quality Siemens Corporate Technology Research in Digitalization and Automation, Siemens

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 08:30 - 09:00 am

Biography

Nuray Gurtekin Sen has a dual role as Head of Global Quality and Process at Siemens AG Corporate Technology Digitalization and Automation organization and in US she is responsible for QM, EH&S and Sustainability at Siemens Corporation US in Corporate Technology .

In the early stages of her career, Nuray worked in food and pharmaceutical packaging manufacturing industry as QA manager for 5 years. Then she worked as an external auditor and consultant in Bureau Veritas for 2 years. During this period, she became ISO 9001, ISO 4001, OHSAS 18001 and ISO 22000 Lead Auditor and ISO 9001 Lead auditor trainer registered in IRCA. She audited over 200 hundred companies of BRC, GMP, HACCP and company specific management systems. After extensive process and management systems experience, Nuray joined Siemens Turkey Healthcare in 2006 as Change Manager. She led Siemens Healthcare in winning EFQM Business Excellence Award in 2007.

Following that, she was promoted as Siemens Turkey Head of Business Excellence and worked on all sectors and various countries (e.g. Israel, Austria and Central Eastern Europe countries). She established Lean Six Sigma model in Siemens Turkey and acted as key expert and ambassador in CEE and Eastern Mediterranean Clusters. Nuray also executed Project Management Coordinator role for Eastern Mediterranean Cluster.

In 2013, Nuray was transferred to Siemens US Corporate Technology and Research organization at Princeton to lead a big change management and organizational transformation program. End of 2013, she promoted to the Global Process and Quality Manager role at Siemens AG (Headquarters) and got selected “Corporate Core Digitalization and Automation Leadership Team”. Currently, Nuray is responsible for process excellence and quality management for the Digitalization and Automation unit in regions Germany, US, Austria, China, India and Russia. Nuray has B.S. degree in Food Engineering from Middle East Technical University in Turkey and MBA from New York University Stern School of Business. 

José Pires

Former Global Vice President of Enterprise Business Improvement & Productivity, Andeavor Corporation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 20:30 - 21:15 pm

Biography

José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.

Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.

He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.

Ricardo Estok

Enterprise Principle Leader, Global Manufacturing Operations & Council, Johnson Controls, Inc.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 12:20 - 12:50 pm

Biography

Ricardo Estok, has over 20 years of experience driving sustainable Operations, Commercial and Business Excellence Transformations

He has multicultural and functional experience at global companies in the US and LA, including Johnson Controls, S.C. Johnson, Abbott and Pepsi.

He holds a master’s of science in business from the University of Miami; a bachelor’s of science in industrial engineering, and he is master black belt.

He speaks English, Hungarian and Spanish

Currently, his role is as the Enterprise Principle Leader, Global Manufacturing Operations & Council at Johnson Controls Inc.

Ricardo moved to Wisconsin, USA, with his wife, 10 years ago.

Jeff Hastie

Global Director, Lean Enterprise, Bose Corporation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal. 

Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide. 

Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.

Jeff has over 35 years of manufacturing and Continuous Improvement experience in the Wood Products, Metal Working, Aerospace Forging and Consumer Electronics Industries. He has spent the last 19 years dedicated to leading Lean & Six Sigma programs to accelerate business value. 

Jeff hold a Bachelor of Science Degree in Wood Products Engineering from the State University of New York and a Bachelor of Arts Degree in Business Administration from Syracuse University. He is a Certified Lean Six Sigma Master Black Belt.

Don Drury

CEO, Six Sigma Management Institute

Biography

Senior Leader, Self motivated, Multi-talented, Experienced process change agent. 
Very innovative and excellent problem resolution skills. 
Effective C-Suite Communicator. 
Refined over experience in numerous industries. 
Business Process Improvement Focus:
- Executing (VICI) Vertically Integrated Continuous Improvement methodologies by applying the appropriate tools to gather, measure and analyze project data. 
- Responsible for educating and threading the VICI methodologies throughout organizations. 
- Intensive quality control experience, business process design, operations management, waste elimination, product quality and service delivery, increasing growth to enhance the client experience and improve the bottom line.
- A C Suite translator that can filter the "Time=Money=Time" dialogue in to High Potential Value Added Solutions that drive innovative change and business process excellence. 

A breadth of experience in many aspects of business transformation, ranging from bottom up to the top down deployment of Continuous Improvement methodologies. Experiences that infuse Operations (Technical and General), Sales, Marketing, and Leadership to benefit organizations and delight customers.

Specialties: Certified Executive Master Black Belt, Certified Six Sigma Black Belt, Extensive Financial Services, Banking, Series 7, Series 63, TX General Life and Health

Lisa Norcross

SVP and Head of the Center of Operational Excellence, E.ON

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:45 - 09:15 am

Biography

Lisa Norcross is SVP and Head of the Center of Operational Excellence for E.ON, based in Essen, Germany. Lisa is a Mechanical Engineer who has been working in operations and operational performance improvement for over 20 years across several different industries. She started her career as a Graduate Engineer at Ford Motor Company, and after completing a post-graduate qualification in Manufacturing Management, moved into the Management Consulting world, working as an Operations Expert for McKinsey and Company. 

Between McKinsey and E.ON, she was head of Operational Excellence for Europe and China for an aluminium manufacturer.

Zachary Surak

Partner, McKinsey & Company

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 10:50 - 11:20 am

Biography

Shirley Whitfield

Director Global Market Planning & Launch Excellence, AstraZeneca

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:30 pm

Biography

Shirley is Director of Launch Excellence Operations at AstraZeneca, the 7th largest Pharmaceutical company in the world.  With a storied background from Wall Street - to Small Business - to Big Pharma, Shirley is dedicated to ensuring the patient’s customer experience and expectations are met with excellence by applying a ‘systems thinking’ operational strategy to complex global initiatives.  Through quiet and compelling alliances, Shirley stirs up organizational complacency to support the best ideas, provide the largest ROI, and foster more flexibility to the AZ global market businesses.  

Fabio Garaycochea

Associate Director, Boehringer-Ingelheim

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 14:25 - 14:55 pm

Biography

Fabio is the head of Business Process Excellence at Boehringer-Ingelheim Animal Health Business Unit – St. Joseph, and is a certified Master Black Belt.

His successes also include, Merck Co. Inc., Ford Motor Company, First National Bank, and many others. 

With over two decades of experience in continuous improvement implementation in more than five industries his view is radically different.  Fabio helps organizations see employees as a gold mine of ideas to help improve and transform the business, establishing sustainable systems to empower employees at all levels to drive continuous improvement.

Leslie Behnke

Vice President of Six Sigma, CIGNA CORPORATION

Biography

As Vice President of Process Improvement and Service Quality for TD Bank Group, Leslie is responsible for driving continuous process improvement through the deployment of Lean Six Sigma practices across a portfolio of business units.

 Prior to joining TD in August 2008, Leslie worked in Hartford, Connecticut where she was responsible for Enterprise Business Excellence for the Cigna Corporation. Before joining Cigna, Leslie spent more than 20 years with Motorola in sales, international business development, global operations, vendor management and end-to-end quality management roles.

Leslie attended the Université de Bordeaux, France and graduated from the University of California, Berkeley with Bachelor of Arts degrees in Information Science and French. She received her Lean Six Sigma accreditations at Motorola University, Schaumburg, Illinois.

Leslie has been a featured speaker and contributor to numerous Global Business Excellence forums including the American Society for Quality, The Conference Board, World Conference Business Forums, Federated Press – Women in Leadership and Process Excellence Network.  Leslie is the recipient of an ASQ Quality Executive of the Year Award, The Connecticut Quality Executive of the Year, The Leading Enterprise Award in Quality from the People’s Republic of China, the Motorola CEO Quality award and CEO Volunteer of the Year award.

Germaine Watts

Partner & CEO, IntelOrgSys

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:40 - 17:10 pm

Biography

Germaine Watts is the founder of the niche consulting firm Intelligent Organizational Systems, where she advises senior leaders on the design, management, and resourcing of purpose-driven organizations. She has pioneered new organization improvement strategies using aggregate behavioral propensity data to understand workforce strengths, challenges, and performance potential.

Germaine has travelled extensively as an expert lecturer on safety culture and management systems on behalf of the International Atomic Energy Agency. Prior to her international consulting career, Germaine held leadership positions in Nuclear Power and Healthcare, where she directed talent management, leadership development and performance improvement initiatives. 

In 2016, Germaine, and her co-author John Paciga PhD, published a book titled Process-based Management Systems for High Reliability Organizations, which incorporates these groundbreaking ideas. The handbook provides whole system organization designers and systemic change agents step-by-step guidance on how to work with and align meaning, propensities, and systems in support of high performance.

With degrees in Business Administration and Industrial Relations, complemented by continuing studies in Integral Psychology and Organization Development, Germaine takes an expansive approach to her work. She is a systemic change agent focused on the intersection between personal meaning and purpose and the social systems within which people live and work.

Germaine has long been captivated by “how we work inside”, how thoughts, feelings, and perceptions shape our states of being, relationships with others, and our impact and success in the world.  She has had the privilege of engaging people from all over the world in thought-provoking explorations of what gives meaning and purpose to their lives.

Dennis MacAleese

Director, Pacific Gas & Electric

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 10:50 - 11:20 am

Biography

Dennis MacAleese is the Director of the Lean Capability Center within Gas Operations at Pacific Gas & Electric. He is leading the deployment of Lean Management across Gas Operations and Aviation Services. Prior to his current role, Dennis led the Gas Maintenance & Construction Department for the Northern California Region of PG&E’s service territory (over 500 employees, serving over 2 million customer accounts spread over 30,000 miles). He has been with PG&E for five years.

Prior to PG&E, Dennis worked at several major utilities on the East Coast. He has been in the natural gas industry for 21 years and held a variety of leadership roles. Dennis and his wife, Dianna, live in El Dorado Hills, California with their two teenage children and four dogs. 

PG&E Gas Operations is a distributed business with 5,400 employees and 4.3 million customers over 70,000 square miles of service territory in Central and Northern California. PG&E’s network includes 42,141 miles of natural gas distribution pipelines and 6,438 miles of transportation pipelines. The territory stretches from Bakersfield in the South to Eureka in the North and from the Pacific Ocean on the west and the Sierra Nevada on the east.

Daniel Abrantes

Global Change Management, IKEA

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:05 - 16:35 pm

Biography

Dr. Cindy Young

Program Manager, Fleet and TYCOM Enterprise Support, McKean Defense

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:05 - 16:35 pm

Biography

Dr. Cynthia J. Young, DBA, PMP, LSS MBB, is a retired U.S. Navy Surface Warfare Officer with 23 years of service and is a Program Manager for Fleet and TYCOM Enterprise Support and member of the Strategic Solutions Center within McKean Defense.

She is also an Adjunct Professor in Business Administration at Stratford University at the Virginia Beach, VA campus, primarily teaching project management in the Executive Masters of Business Administration (EMBA) program. She is a past-Chair of ASQ Tidewater, Section 1128. She has also held positions on Section 1128's Section Leadership Committee as the Secretary and Vice Chair.

Cindy earned a Doctorate of Business Administration in Project Management from Walden University, two MBAs, one in E-Commerce and one in Advanced Management Studies from Trident University, and a Bachelor of Arts in English Language and Literature from University of Maryland, College Park. She is also the author of The Refractive Thinker(r): Vol XI: Women in Leadership, Chapter 3: Using Leadership to Improve Firm Performance through Knowledge Management. When she is not presenting or working, she and her husband raise funds and participate in half marathons with Team in Training to support the Leukemia and Lymphoma Society.

 

 

Lee Cockerell

Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,,

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Friday 16th March 2018 | 11:30 - 13:00 pm

Biography

Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.

Lisa Norcross

SVP and Head of the Center of Operational Excellence, E.ON

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:45 - 09:15 am

Biography

Lisa Norcross is SVP and Head of the Center of Operational Excellence for E.ON, based in Essen, Germany. Lisa is a Mechanical Engineer who has been working in operations and operational performance improvement for over 20 years across several different industries. She started her career as a Graduate Engineer at Ford Motor Company, and after completing a post-graduate qualification in Manufacturing Management, moved into the Management Consulting world, working as an Operations Expert for McKinsey and Company. 

Between McKinsey and E.ON, she was head of Operational Excellence for Europe and China for an aluminium manufacturer.

John King

Continuous Improvement Chief Engineer , Northrop Grumman

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 14:25 - 14:55 pm

Biography

John King is a Continuous Improvement Chief Engineer for Northrop Grumman Corporation where he is responsible for Implementation of large scale transformational improvement projects and training of Continuous Improvement Techniques including Lean and 6 Sigma processes. 

John is an industry veteran with over 25 years of experience in Manufacturing, Operations, Supply Chain, and Quality management in a number of industries including consumer products, automobiles, aerospace, communications, and capital equipment manufacturing.  Much of this experience has been in the areas of cost reduction and process improvement.  John has made several presentations of the results of his work in Process Improvement and Lead Time Management at regional, national, and International conferences.

John is a 6 Sigma Master Black Belt, a licensed Professional Engineer, and he serves on the Board of Directors of the Maryland World Class Consortia. He is also a graduate of Georgia Tech (Bachelors and Masters Degrees in Mechanical Engineering) and Loyola University of Maryland (MBA).