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Business Transformation & Operational Excellence World Summit (BTOES19)

The Largest Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

Poster Presentation Judges

Poster Presentation Judges

Randy Shumway

Chairman, Partner

More about Randy

Lawrence Cowan

Partner

More about Lawrence

Ben Chance

Director, IBM Automation COE Offering Leader

More about Ben

Rias Attar

Vice President – Enterprise Project Management Office & Strategic Initiatives

More about Rias

Jeffery A. Davis

Executive Director of Operational Excellence

More about Jeffery

Daniel Fahey

Global Director, Operational Excellence

More about Daniel

Alina Aronova

Chief of Staff for the Global Product Technology

More about Alina

Iassen Deenitchin

Head of Global Process Management

More about Iassen

Matt Aguilar

Operational Excellence Guru

More about Matt

Phillip Murphy

Headquarters CI Team Lean Six Sigma Master Black Belt

More about Phillip

Sarbari Basu

Director - Global Talent Operations

More about Sarbari

Dr. Keith Clinkscales

Director Strategic Planning & Performance Management

More about Dr.

Jo Murray

Matron, Achieving Excellence

More about Jo

Attila Dobai

Head of Strategy and Innovation

More about Attila

Yuval Dvir

Head of Intl. Online Scaled Partnerships, Google Cloud

More about Yuval

Steven Remsen

Lean Six Sigma Black Belt Enterprise Process Excellence (PEx)

More about Steven

Kishore Kandru

Enterprise Business Architecture Leader

More about Kishore

Alex Goryachev

Managing Director, Innovation Strategy and Programs, Cisco

More about Alex

Steve Waszak

VP Operational Excellence

More about Steve

Richard Bowden

Head of Processes & Change Management

More about Richard

Jim De Vries

Founder, Managing Director

More about Jim

Trent Kaufman

CEO

More about Trent

Nuray Gurtekin Sen

Head of Global Process and Quality Siemens Corporate Technology Research in Digitalization and Automation

More about Nuray

Rob Stewart

CEO

More about Rob

Randy Shumway

Chairman, Partner, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:30 pm

Biography

Randy Shumway founded the Cicero Group (www.cicerogroup.com) in 2001 with four people working out of abasement. At the beginning of 2017, when Randy stepped down as CEO, Cicero had grown to over 350 professionals with offices crossing the United States. In 2016, Randy was awarded Utah’s Lifetime Achievement award and wasnamed CEO of the Year in recognition of his professional accomplishments.

Randy’s vision in founding Cicero was to deliver more than mere strategic recommendations to organizations but to actually roll-up his sleeves and help organizations effectively execute the ideas.

During his more than 16 years at Cicero, Randy has led multiple transformation and change managementengagements for Fortune 1000 clients in such sectors as High Tech, Telecommunications, Life Sciences,Manufacturing, Financial Services, Consumer Products and Education.Having stepped down as CEO, Randy currently leads the Change Management and Transformation practice at Cicero,as well as the firm’s private equity subsidiary.

Randy is on the corporate board of Snowhite and of Angoss Software (TSX: ANC). He serves on two state appointedboards – the state’s Economic Council and its Education Commission. Randy serves on multiple volunteer boards suchas Southern Utah University, Utah’s Employment Taskforce, Boy Scouts of America Great Salt Lake Council, and EducationFirst. He is a prolific author in the Deseret News and in Forbes regarding effective education and economicpublic policy.

Prior to starting Cicero, Randy was the Executive Vice President and Managing Partner at Answerthink. He started hiscareer at Bain & Company.

Randy obtained his MBA from Harvard Business School, graduating with highest academichonors (Baker Scholar).

Lawrence Cowan

Partner, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Lawrence Cowan is a Partner at Cicero Group (www.cicerogroup.com) and leads Cicero’sAdvanced Analytics Practice. Lawrence has spent the last decade building Cicero's analytics practice and has experience using data to help Fortune 500 firms solve real business challengessuch as attrition, segmentation, sales prioritization, change management, pricing, business transformation, and customer satisfaction.

Lawrence is also the firm’s leader in predictive analytics and Big Data related engagements, applying Cicero’s deep expertise in strategy execution to ensure data delivers ROI. He partners with companies to help them shift from reactive to predictive analytics, allowing management to make better, faster decisions that move the business forward.

Lawrence is a frequent speaker and thought leader in the advanced analytics space, and hasserved as chairperson for the Data Analytics Leaders Event. His views and recommendations on Big Data and advanced analytics have been published in CIO Review and Predictive Analytics Times.

Lawrence earned a master’s degree in Predictive Analytics from Northwestern University, anMBA in Business Economics from Westminster College, and a bachelor’s degree in Communications from Brigham Young University.

Ben Chance

Director, IBM Automation COE Offering Leader, IBM

Business Transformation & Operational Excellence World Summit (BTOES19)

Tuesday 19th March 2019 | 13:30 - 15:00 pm

Biography

As the Global Leader of IBM Automation’s CoE Offering, Ben collaborates with clients on their automation-led transformations with best practices from his many years of Automation CoE leadership.

His expertise includes designing and delivering CoEs that integrate IT and Business to enable rapid, scalable benefits realization from Cognitive Virtual Agents, Machine Learning and Robotic Process Automation using industry-leading platforms. His previous experience includes global leadership of industrialized software delivery systems and Agile transformations. 

Recent Achievements:

Co-chaired an Enterprise CoE leading the first cognitive and robotic deployments inside a major North American bank; achieved over 30 FTE reduction in one year 

Leads the engagement, initialization and delivery of Automation COEs across multiple clients 

Led IBM’s consulting Agile Go-to-Market strategy, transforming GBS to market leader in under 18 months 

Concepted and managed IBM’s Software Automation factory, from internal startup of <20 people to over 22,000 in just five years

Rias Attar

Vice President – Enterprise Project Management Office & Strategic Initiatives, Caesars Entertainment

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Rias Attar is an accomplished operational excellence and project management professional. He is recognized for his ability to help strategize business architecture, identify areas to improve processes and outcomes, turn around businesses from deficient to profitability, champion continuous improvement efforts, deliver challenging cross-functional programs while working collaboratively with diverse types of stakeholders, lead and coach winning teams, and inspire staff to deliver ambitious results.

Mr. Attar has planned and executed transformational projects (Business and Technology) that contributed over $500M of combined EBITDA impact and is managing a portfolio of initiatives that adds between $200 and $300M of EBITDA annually. He established PMOs, led Lean and Six Sigma efforts, championed Change Management, ensured proper Governance while reducing Bureaucracy, and has set proper business directions while staying focused on motivating staff, inspiring trust and confidence, developing people’s skills, and generating enthusiasm.

Mr. Attar worked for different companies at a variety of industries such as: Michelin (Tires), Friede Goldman Halter (Oil & Gas) , DHL Express (Courier), and General Electric/Genworth (Mortgage Insurance), and Maple Leaf Foods (Food Processing and Supply Chain). Prior to working at Caesars (Entertainment/Hospitality), he spent a few years in the consulting business working with companies such as Danone Dairy (Food Processing), Steel Tech (Steel Manufacturing/Rolling Mill), Sport Master (Clothing/Retail), and dipndip (Chocolate F&B). 

Mr. Attar started his professional career in Finance as an FP&A analyst then moved to project management and operational excellence about 18 years ago. During that time, he worked/lived in Texas, Louisiana, Mississippi, New Jersey, Connecticut, New York, The Middle East, Toronto-Canada, and now in Las Vegas. 

Mr. Attar has a bachelor degree in Finance, got his MBA from University of Texas, and have a few certifications in project management such as (PMP) Project Management Professional, (ACP) Agile Certified Practitioner, and (CSM) Certified Scrum Master. He is also a Lean Six Sigma Black Belt (LSSBB).

Outside of work, Rias is a devoted family man with a wife and 3 kids. His best time is when he spends it with his kids playing board games, riding bikes, swimming, or just watching movies. Rias loves sport, tries to work out often, practiced Jiu Jitsu and Kick Boxing for years, and enjoys lap swimming every once and a while. He also loves music and plays the classical guitar.

Jeffery A. Davis

Executive Director of Operational Excellence, JP Morgan Chase

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 08:30 - 09:15 am

Biography

Jeff Davis is Executive Director of Operational Excellence at JPMorgan Chase & Co.

Jeff’s operational excellence career spans nearly 29 years including nearly 6 years with JPMorgan Chase, 11 years with Toyota and 12 years of external consulting to clients such as Nike, Schlumberger, Lockheed Martin, the US Department of Defense, Daimler, BMW and others. His industry experience includes automotive, textiles, healthcare, retail, defense, aerospace, law enforcement and financial services.

Beginning his career at Toyota as a team member on the assembly line and progressing his way into executive leadership roles, Jeff has lived, learned and can relate operational excellence culture and tool usage from the perspective of all levels within JPMorgan Chase..

Jeff resides in Louisville, Ky. where he and his wife spend their spare time watching their three sons play sports.

Daniel Fahey

Global Director, Operational Excellence, Martin Brower

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

Daniel Fahey is the Director of Global Operational Excellence at Martin Brower in Rosemont, IL.   

He has led Martin Brower’s Global Operational Excellence strategy for the last 3 years. Prior to that, he worked in a number of leadership roles across several manufacturing industries. He spent most of his time leading continuous improvement initiatives and multi-site functional departments such as maintenance, materials, and production systems. Through these roles and industries, he learned how core process improvement methodologies can be tailored to suit different cultures and laid the foundation for a career in operational excellence.

Martin Brower has been in business for over 60 years and is dedicated to being the leading supply chain solutions provider for restaurant chains around the world, creating an outstanding work environment for our employees and delivering unmatched value for our customers while protecting their brands. The company is comprised of a world class team of 9000 employees located in 19 countries and operates over 60 distribution centers to service our customers.

Martin Brower’s Operational Excellence culture drives the organization to become the leading supply chain solutions provider for restaurant chains around the world through investing in our talent and cultural development, standardizing our best practices, and continuously improving business processes.

Daniel has a Bachelor’s degree in Mechanical Engineering from North Carolina State University and is a Certified Lean Six Sigma Black Belt.

 

Alina Aronova

Chief of Staff for the Global Product Technology, Cengage

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

Alina Aronova is Chief of Staff for the Global Product Technology organization at Cengage. She is responsible for driving meaningful business transformation and operational maturity through the development and implementation of strategic and tactical initiatives across all functional areas of the technology group. She is also in charge of the management and execution of all activities for the Chief Technology Officer's Transformation Office and oversees the Program Management Organization and Agile teams.

With a strong track record in business transformation in diverse functional areas, industries, and organizations from start-ups to global enterprises, Alina is committed to tackling the challenges and complications that companies face in a multitude of stages. She has an ability to build actionable and executional workflows to deliver results.

Prior to joining Cengage in 2014, Alina was VP of Process Management for Euro-Pro LLC where she drove new business development, built a center of excellence, and overhauled the talent strategy in the program management function. Prior to Euro-Pro, she spent three years at the John Hancock Life Insurance Company, where she was responsible for ensuring the completion of global regulatory and compliance initiatives, rolling out project management processes and infrastructure and directing global-scale IT projects.

Alina has a reputation amongst her colleagues as a trusted advisor, natural relationship builder and persuasive change evangelist. She holds an MBA from Babson College and a Bachelor's degree from Northeastern University. She resides in Newton, MA with her husband and two sons.

Iassen Deenitchin

Head of Global Process Management, ING

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 13:50 - 14:20 pm

Biography

Iassen Deenitchin is Head of Global Process Management at ING. He joined the global banking group in 2016, with the aim to support the execution of the Accelerate Think Forward strategy through a common process management and improvement practice centred around the customer. Prior to that, Iassen was Head of Lean and Process Management at Raiffeisenbank International and an Associate Principal at McKinsey & Company. He holds an MSc in Financial Economics from the Norwegian School of Management and an MBA from the Kellogg School of Management, Northwestern University.

Matt Aguilar

Operational Excellence Guru, Becton-Dickinson

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 14:00 - 14:30 pm

Biography

Matt is a customer focused change and thought leader with expansive leadership experience in R&D, Production Operations, IT and Corporate functions within thriving industries that include Medical Device, Biotechnology, Health Care and Big Utility with Nuclear Power Generation. Strategic planning leading to transformational delivery excellence for sustainable enterprise operations has been a key theme in his career.

Since his 2017 arrival to Becton-Dickinson, Matt’s program management, business process improvement, systems integration and performance measurement expertise have played a major role in driving much-needed change in Medical Management Systems (MMS). Supply Chain Operations playbook development for Plan-2-Deliver and Procure-2-Pay, Sales & Operating Process (S&OP) optimization for greater demand visibility and accurate fulfillment, and solidification of the current supplier engagement model for enhanced supplier quality performance and minimize disruption to MMS production output have been key efforts in Matt’s charter.

From a strategic perspective, Matt has a unique grasp of long range Strategic Planning, Transformation Playbook Development and Balanced Scorecard Methodology for cascading of business goals and monitoring of world-class business operations. As a tactical change agent, he brings exceptional PMO operations skills and a highly polished understanding of the critical alignment between people, processes and enabling technology. Through application of rigorous project management frameworks like Agile and Lean Six Sigma, he has enjoyed distinctive success with introduction, socialization and sustained adoption of Operational Excellence and Continuous Improvement business models in every functional work area (R&D, MFG, Supply Chain, IT, Finance and HR/Legal) and in support of diverse regulated corporate cultures in companies like BD, Motorola, Genentech, Kaiser Permanente, SoCal Edison and Pacific Gas & Electric. 
 
Matt earned his bachelors with honors in Organizational Leadership. He is PMP and Lean Six Sigma Black Belt certified and is a member of the Project Management Institute, American Society for Quality and Association of Manufacturing Excellence. He is an experienced trainer for Corporate Leadership, Business Management, Operational Excellence, and Continuous Improvement. He is a Certified Toastmaster.

Phillip Murphy

Headquarters CI Team Lean Six Sigma Master Black Belt, US Postal Service

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 16:00 - 16:30 pm

Biography

Phillip Murphy is a Lean Six Sigma Master Black Belt with the United States Postal Service. He is part of the Headquarters Continuous Improvement team and is responsible for supporting the USPS CI work across the country. His passion for Lean is evident in his support of various processes within the USPS and his diverse portfolio of work.

Phil began his Lean journey in 2007 while he was a maintenance manager in a plant environment. Since then he has served in several positions at the plant, area and national levels during which times he was also serving as a coordinator for the Lean efforts within each area of responsibility. His blend of maintenance, operations and headquarters experience has provided a unique perspective which allows him to easily relate to the various project teams with which he has worked.

Phil joined the USPS Continuous Improvement Office as an LSS Trainer responsible for developing and delivering the Green Belt and Black Belt curriculum to students across the country in 2014. In 2016 he transitioned to the role of Master Black Belt where he focuses on coaching leadership and working to further integrate Lean into the culture of the US Postal Service. Keeping with his passion for teaching and sharing Lean, Phil is responsible for the Lean Leader program which is used to further develop high performing Black Belts within the US Postal Service. 

Phil received his Master Black Belt certification through The Ohio State University, Fisher College of Business and MoreSteam in 2017. He has also earned the CSSBB certification from the American Society for Quality (ASQ) and is a graduate of the United States Postal Service Managerial Leadership and Lean Leader programs.

Sarbari Basu

Director - Global Talent Operations, Cummins

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 14:00 - 14:30 pm

Biography

With more than 20 years’ experience in Operational functional and business HR roles Sarbari has worked in over 5 countries across multiple sectors including manufacturing, retail, distribution and services.

Prior to joining Cummins Distribution in the US, Sarbari led the HR organization for Cummins in the Middle East based in Dubai in the UAE. Prior to relocating to the UAE, Sarbari led the HR team for a Greenfield venture for Reliance Industries one of the largest Petrochemical producers in India. She leads People Strategy, HR Operational and Process Excellence, Workforce Analytics in her current role for Cummins Distribution which operates in almost 90 countries and has over 16,000 employees.  Her expertise covers strategic business partner roles, Talent Management, Workforce planning and strategy, HR process excellence organizational and employee development, HR metrics & reporting, succession planning, and performance management. 

Sarbari holds a Bachelor in English Literature and an MBA from Calcutta University. She is a candidate for the 2018 Global Fellow of Talent Management at The Wharton School. She is certified Six Sigma Green Belt and a certified SWP practitioner and is currently dabbling in Organization Design and Change Management.

Dr. Keith Clinkscales

Director Strategic Planning & Performance Management, BOCC-Palm Beach County

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 11:45 - 12:15 pm

Biography

Dr. Keith A. Clinkscale is a recognized Lean Six Sigma Black Belt & Operational Excellence Executive known for establishing best-in-class strategic performance management programs. Keith Clinkscale demonstrates a combination of broad industry experiences, performance management acumen and a history of results-oriented management consulting to drive significant improvement and cost savings. As a seasoned Industry Executive and Management Consultant, Keith built a reputation of excellence in all areas of operations.

His skillset includes over 30 years of Executive Coaching, Training and Content Design, Process Improvement, Benchmarking, Total Quality Management, Balanced Scorecards, Business Process Re-engineering, Strategic Planning, and High Performance Teams. Keith’s experience and sensitivity to customer concerns has always enabled him to provide a high level of service, whether in industry or as a consultant. Keith has headed the Performance Management Office at Palm Tran. Keith’s team provided executive coaching, goal and target setting through benchmarking, established and reported balanced scorecards, developed department scorecards and held department directors accountable for addressing deficiencies. Dr. Clinkscale has been the champion of Performance Reporting, Management and Improvement at Palm Tran.

Keith has a B.S. in Electrical Engineering from Boston University and a PH.D in Strategic Leadership from Concordia College & University. He is now the Director of Strategic Planning and Performance Management for Palm Beach County and supervises all activities related to the long-term strategic plan of Palm Beach County as well as the strategic planning of over 30 county departments. Keith is responsible for assisting the Board of County Commissioners (BCC), Executive Team, Department Directors, and staff with the development of long-term goals, objectives, strategies, and actions.

Jo Murray

Matron, Achieving Excellence, NHS Foundation Trust

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

 

I have worked for the National Health Service (NHS) for 28 years, 15 of which as a Community Matron and a District Nurse, prior to that working in an acute hospital on a general medical and haematology ward.  During that time I became an Independent Prescriber, gained a teaching qualification as had passion for teaching and improving management of patients with long term or terminal conditions.  I was nominated by one of the Nursing Homes I supported for the Kate Granger Compassionate Care Award in 2014.  I was a finalist which was such an honour and led to having a raised profile which helped secure my next post.   

I have four years experience in my current role as ‘Matron, Achieving Excellence (AE)’ at the Royal Surrey County Hospital, in Surrey.  AE is an internal accreditation programme for identifiying improvements and excellence within the organisation as well as areas for improvement in both our clinical and non clinical departments.

I moved into this current role to improve my career development, experienceing something new as I felt I needed to be more directly involved in improving NHS services.  My role helps wards and other clinical areas to share good practice and further improve.  My work involves carrying out comprehensive assessments to ensure all wards and departments within the hospital are operating efficiently and effectively within local and national Key Performance Indicators and policy.   Also, promoting multidisciplinary working and responsibility for moving AE forward in their own departments, with standardised processes and sharing of evidence of learning.

I enjoy  that my work supports the organisation to be more open on information that is shared.  This information allows others to see where there are further areas for improvement and areas of good practice to share.  My work supports the organisation become more structured and coordinated, and enables me to work in areas I have not previously experienced before during my NHS nursing career. 

Most recently as a finalist in the National Patient Safety Awards, 2018, in the category for ‘changing culture’ - relating to supporting medical clinicians to work closely with nursing and allied health professionals in leading a clinical area and ensuring its success in continually improving and working together.

Attila Dobai

Head of Strategy and Innovation, Avis Budget Group

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Attila Dobai is the Head of Strategy and Innovation for the Budget Truck Rental division of Avis Budget Group.  He is passionate about applying the concepts of continuous improvement to drive business transformation, strategy execution, innovation, and data analytics.

Attila has over 14 years of experience in solving complex enterprise-wide business problems in a service-based transactional Fortune 500 business.  His data-driven process-centered approach to problem solving has been repeatedly proven successful at improving both process efficiency and effectiveness while impacting the bottom-line.

He is a Lean Six Sigma Master Black Belt and Project Management Professional (PMP) who has managed continuous improvement projects, programs, and portfolios.  He strongly believes that continuous improvement is the key to bridge the gap between the boardroom and the operation.

Yuval Dvir

Head of Intl. Online Scaled Partnerships, Google Cloud, Google

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

A Business Transformation leader with hands-on experience on how to manage technology, people, data and products to lead real change, innovation and growth in global organizations.

Yuval is experienced in building and leading high performance teams through the challenges organizations face when dealing with digital transformation, scale and innovation. By leveraging technology, human behaviour and the cultural dynamics in the workplace, his teams drive a habit and behavioural change that promotes a more holistic, data-driven, user centric and agile mindset in people, leading to a scalable and sustainable growth for the organization.

Currently at Google, Yuval has previously led the business transformation at Skype and Microsoft.

Yuval holds a B.S.c from the Technion - Israel's Institute of Technology and an M.B.A from INSEAD Business School in France and Singapore. Currently working towards his

MSc in Neuroscience at King's College London.

Steven Remsen

Lean Six Sigma Black Belt Enterprise Process Excellence (PEx), Intel

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

Steve Remsen is passionate about driving continuous improvement, advocating first principles thinking, and understanding how to harness and translate data-driven solutions into substantial and customer-oriented business results. As a senior internal technical consultant, he has successfully driven numerous continuous improvement projects across diverse functional areas of the Intel enterprise, ranging from designing functional materials on the nanometer scale to deploying strategic business process architecture on the global scale. An inspiring jack of all trades, Steve is currently a part-time MBA student at the University of Portland and holds a PhD in Experimental Solid State Physics from Northern Illinois University. He is also an Intel Lean Six Sigma Master Black Belt candidate as well as a Prosci certified Change Management Practitioner.

Kishore Kandru

Enterprise Business Architecture Leader, CSAA Insurance Group

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Kishore leads the business process architecture and automation practice for CSAA Insurance Group with 18 years of Business Architecture experience spread over high-tech, consumer electronics and insurance industries. He is passionate about bringing process perspective to every aspect of the business; from marketing, product and manufacturing to customer and service domains.

Alex Goryachev

Managing Director, Innovation Strategy and Programs, Cisco, Cisco

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Alex Goryachev is an entrepreneurial go-getter. He takes risks, thinks ahead, and loves making way for new innovations. Over the past 20 years, he’s made it his business to turn disruptive concepts into emerging business models.

For him, it’s all about a passion to create a strategy and then drive it home to “get things done.” And as Cisco’s managing director of Innovation Strategy and Programs, he has plenty of opportunities to put this passion to the test.

He sparks internal innovation by providing employees at all levels the chance to share their big ideas, many of which make their way into the company’s innovation engine. Alex also carries the torch for co-innovation across Cisco’s ecosystem.

He’s especially excited about Cisco's Innovation Centers, which can be found in major cities around the world. Led by Alex, these hubs bring together customers, partners, startups, accelerators, governments, research communities, and universities in a lab setting. Their goal is to discover, develop, and implement game-changing, outcome-based solutions.

He also heads up the Cisco Innovation Grand Challenges. These polished events help creative thinkers bring their technology ideas to life. And then there’s the Cisco Technology Radar, the company’s engine for identifying emerging technology transitions.

Alex began his Cisco journey in 2004 with a singular focus: Innovation. He defined and operationalized several high-profile Cisco initiatives, including the company’s Country Transformation plan for Cisco in emerging markets. He also held senior roles in Development, Marketing, Finance, and Channels, providing him a 360 view of how a great company ticks.

Prior to Cisco, Alex was a successful consultant with extended assignments at Napster, Liquid Audio, IBM Global Services, and Pfizer Pharmaceuticals.

He was the “Emerging Stars” gold recipient of Brandon Hall Group’s 2016 Human Capital Management Excellence Awards Program, and his organization won golds for “Employee Engagement” and “Innovation Talent Management” programs. A sought-after keynoter and media authority on innovation, Alex has a passion for sharing knowledge, mentoring, and guiding innovation programs. Please reach out at agoryach@cisco.com

Steve Waszak

VP Operational Excellence, Greene Group Industries

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 19:30 - 20:30 pm

Biography

Each day, Steve looks forward to meeting new people, new challenges, learning, and opportunities to bring business performance, competitiveness and growth to new levels.

Steve is the Vice President of Operational Excellence for Greene Group Industries, a privately-held major supplier to leading industrial manufacturers, with locations across the USA in California, Michigan, and Pennsylvania.  Reporting to the President, Steve works across the company’s business units and functional areas driving organizational alignment and fostering a customer focused culture to support the goal of continuously improving competitive advantage.

Prior to the Greene Group, Steve spent 20 plus years working internationally, gaining experience and expertise across industries and disciplines.  He has worked seven years in management consulting, seven years in operational leadership roles, five years running a high-tech start-up, and served four years in the United States Air Force, where he was awarded the Air Force Achievement Medal.

A firm believer in understanding fundamentals, Steve strives to make sure that all team members understand what constitutes the foundation of their organization’s competitive advantage and how each person’s role strengthens that foundation.  He is focused on providing the leadership, strategies, and development needed to help enable individuals to more productively contribute to the organization’s success.

Richard Bowden

Head of Processes & Change Management, Santander Bank

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 14:00 - 14:30 pm

Biography

Richard, began his journey into Process Improvement early in his 20-year banking career. After implementing many traditional process enhancements in National Australia Group, Richard's exposure to Lean & Six Sigma began when he moved to Barclays as Head of Service, in the early 'Noughties'.

After training as a Black Belt and transforming the high net worth on-boarding process, his passion for continuous improvement was well set.

Over the past 5 years, as Head of Process & Change in the Santander Corporate Bank, Richard has led a drive to transform the capability and approach to process excellence in the Operations of the Bank. Through many lean sigma implementations and training of key leaders, Santander leads the customer services tables for UK Corporate Banking.

Now,  with the 2025 strategy set by the CEO as that of being a fully digital bank, Richard is working with the technology teams to implement RPA and BPM led solutions to enhance the efficiency of the front to back customer offering.

 

 

Jim De Vries

Founder, Managing Director, Enhance International Group

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 20th March 2019 | 15:00 - 15:30 pm

Biography

Jim de Vries is a skilled thought leader with more than 30 years of experience helping clients achieve their desired outcomes through his ability to facilitate teams and drive improvement. His experience encompasses financial, commercial, CRM, services, IT, call centers, security, transportation, automotive, power systems, oil and gas, nuclear energy, research and development, government, and electronics industries.

Trent Kaufman

CEO, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Dr. Trent Kaufman is the Chief Executive Officer of the Cicero Group (www.cicerogroup.com).In 2006, he sold to Cicero the education transformation firm he had founded five years earlier.

Today, that company, Education Direction (www.eddirection.com), is a wholly-owned subsidiary of Cicero and works with over one thousand schools around the world to measurably improve student learning.Dr. Kaufman is respected globally for developing sophisticated systems to enable the use ofperformance data to maximize individual and team performance at organizations of variedpurpose and form. He is a leading author of two best-selling books regarding organizational transformation.

Prior to becoming a leader in organizational design and transformation, Dr. Kaufman’s first“career” was in public education. He began as a social studies teacher in Washington D.C.before becoming a high school principal in the Bay Area of California.Dr. Kaufman received a bachelor’s degree in Social Science, with an emphasis in Economics,from Brigham Young University. He earned a master’s degree in Education and Leadership from the University of California, Berkeley. Trent earned a master’s degree in Policy Managementand a doctorate in Performance Management from Harvard University.Dr. Kaufman’s public service includes volunteer leadership positions with the Boy Scouts of America, church service, and advisory board roles with the Nike Innovation Fund, StrayerUniversity, and High School Futures.

Nuray Gurtekin Sen

Head of Global Process and Quality Siemens Corporate Technology Research in Digitalization and Automation, Siemens

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 08:30 - 09:00 am

Biography

Nuray Gurtekin Sen has a dual role as Head of Global Quality and Process at Siemens AG Corporate Technology Digitalization and Automation organization and in US she is responsible for QM, EH&S and Sustainability at Siemens Corporation US in Corporate Technology .

In the early stages of her career, Nuray worked in food and pharmaceutical packaging manufacturing industry as QA manager for 5 years. Then she worked as an external auditor and consultant in Bureau Veritas for 2 years. During this period, she became ISO 9001, ISO 4001, OHSAS 18001 and ISO 22000 Lead Auditor and ISO 9001 Lead auditor trainer registered in IRCA. She audited over 200 hundred companies of BRC, GMP, HACCP and company specific management systems. After extensive process and management systems experience, Nuray joined Siemens Turkey Healthcare in 2006 as Change Manager. She led Siemens Healthcare in winning EFQM Business Excellence Award in 2007.

Following that, she was promoted as Siemens Turkey Head of Business Excellence and worked on all sectors and various countries (e.g. Israel, Austria and Central Eastern Europe countries). She established Lean Six Sigma model in Siemens Turkey and acted as key expert and ambassador in CEE and Eastern Mediterranean Clusters. Nuray also executed Project Management Coordinator role for Eastern Mediterranean Cluster.

In 2013, Nuray was transferred to Siemens US Corporate Technology and Research organization at Princeton to lead a big change management and organizational transformation program. End of 2013, she promoted to the Global Process and Quality Manager role at Siemens AG (Headquarters) and got selected “Corporate Core Digitalization and Automation Leadership Team”. Currently, Nuray is responsible for process excellence and quality management for the Digitalization and Automation unit in regions Germany, US, Austria, China, India and Russia. Nuray has B.S. degree in Food Engineering from Middle East Technical University in Turkey and MBA from New York University Stern School of Business. 

Rob Stewart

CEO, OpusWorks (by The Quality Group)

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

For nearly 25 years, Rob and his team have been helping organizations “get people on the same page” for deploying Lean, Six Sigma, Operational Excellence, and Project Management.  OpusWorks has pioneered the wise, and customized, application of advanced blended learning and execution technologies so customers can accelerate skill-building, propel culture change, and increase ROI.

Rob began his career with IBM and he is a graduate of Emory University in Atlanta.