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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES From Home)

The Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

Cancellation & Refund Policy

Extract From The Terms & Conditions Relating To Postponed Events

In the event that GLOBAL MEDIA RESEARCH postpones an event, delegate payments at the postponement date will be 100% credited towards the rescheduled date. No refunds will be available for cancellations or postponements. The 100% credit will be allocated to the postponed event date. 

You also have the option to send a substitute colleague or someone in your network in your place.

In the event that GLOBAL MEDIA RESEARCH postpones an event for any reason, and the delegate is unable or unwilling to attend on the rescheduled date, you have the option to send a substitute colleague or someone in your network in your place, or you can sell your ticket. You can also receive a credit for 100% of the contract fee paid, which can be used for another GLOBAL MEDIA RESEARCH event to be mutually agreed with GLOBAL MEDIA RESEARCH, or for the same event for up to 3 years from the date of postponement of the original event date.

Except as specified above, no credits will be issued. There are no refunds given under any circumstances.


Cancellation & Refund Policy (Attendees & Delegates)

GLOBAL MEDIA RESEARCH does not provide refunds for cancellations, and any fees due/outstanding are payable in full. Invoices due cannot be cancelled. 

Please note, your conference fee will increase to the new price band, if payment is not received prior to the Early Bird Date.
 
If you have to cancel your registration you can either send a substitute colleague in your place or claim a credit within the time frames detail below before an event. To claim a credit or to send a substitute colleague, please send an email to info@proqis.com with the full contact details of the current attendee, the event they are registered for, and the full contact details of the substitute attendee, including their job title, telephone number and email address.
 
For cancellations received in writing more than fifteen (15) working days (Working days are Monday to Friday) prior to an event you will receive a 90% credit to be used at another event for up to one year from the date of issue. For cancellations received less than fifteen (15) working days prior to the event no credits will be issued. Fifteen (15) working days for BTOES 2020 is March 2nd, 2020. The official conference start date is March 23rd 2020. 

 

Please note, we cannot take responsibility for Visa refusals. You should obtain a Visa prior to registering. However, we cannot provide visa letters until your registration is fully paid, to prevent any fraudulent visa application activity. In case of Visa refusal, we recommend you re-apply, or request a credit to be used at another event for up to one (1) year from the date of issue, for cancellations received in writing more than (15) working days prior to an event,

In the event that GLOBAL MEDIA RESEARCH cancels an event, delegate payments at the date of cancellation will be credited to a future GLOBAL MEDIA RESEARCH event. This credit will be available for up to one year from the date of issue.
 
Payment must be received prior to the conference.

 

If payment is not received by the event date, any fees due are payable at the full price, and no credit will be issued for a future conference. It is important payment is received prior to the event date regardless of attendance.

 

In the event that GLOBAL MEDIA RESEARCH postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. No refunds will be available for cancellations or postponements. The 100% credit will be allocated to the postponed event date. You also have the option to send a substitute colleague or someone in your network in your place.

In the event that GLOBAL MEDIA RESEARCH postpones an event for any reason, and the delegate is unable or unwilling to attend on the rescheduled date, you have the option to send a substitute colleague or someone in your network in your place, or you can sell your ticket. You can also receive a credit for 100% of the contract fee paid, which can be used for another GLOBAL MEDIA RESEARCH event to be mutually agreed with GLOBAL MEDIA RESEARCH, or for the same event for up to 3 years from the date of postponement of the original event date.

Except as specified above, no credits will be issued. There are no refunds given under any circumstances.

 
GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. GLOBAL MEDIA RESEARCH shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; epidemic or pandemic, or any other emergency.
 
Please note, that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, GLOBAL MEDIA RESEARCH reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.
GLOBAL MEDIA RESEARCH reserves the right to make changes to any aspect of the programme, agenda, speakers, dates and venue location and can also cancel or postpone events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is postponed or cancelled. If an event is cancelled for any reason. Please note, if the event is postponed and rescheduled to a future date, no refunds will be provided, and you would still be responsible for the full fee. GLOBAL MEDIA RESEARCH’s liability is limited to the refund of the registration fee only if the event is completely cancelled and not postponed. GLOBAL MEDIA RESEARCH is not responsible for any loss or damage as a result of a substitution, postponement, alteration or cancellation of the event due to causes beyond its control including, without limitation, natural disasters, sabotage, trade or industrial disputes or hostilities, accident, epidemic or pandemic, or any other emergency.

BTOES Terms & Conditions Clarification

The purpose of the below information is to provide clarificaiton of our Terms & Conditions.

GLOBAL MEDIA RESEARCH does not provide refunds for cancellations, and any fees outstanding are payable in full. Invoices outstanding cannot be cancelled. 

This policy is common to most commercial conference companies that stage high-ticket commercial conferences. The reason we have this policy is because the nature of our conference is expensive to stage, and once an attendee registers, a number of logistic and supplier commitments are made, in particularly to the hotel F&B.  

We do make our cancellation policy very clear during the registration process, where the refund and cancellation policy is detailed clearly and explicitly, and part of the process is to confirm your acceptance by ticking the box "I have read and accept the terms and conditions" You can click on your registration confirmation link to view that same policy on your invoice. 

Because we are less than fifteen (15) working days (March 2nd, 2020) prior to an event start date, March 23rd, 220, we cannot offer you a credit for BTOES 2021. Once again this is because we place all our final supplier orders, and F&B orders. 

You can send a substitute colleague or someone in your network in your place. You simply need to go into your registration, and update the contact details. 

In the event that GLOBAL MEDIA RESEARCH postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. No refunds will be available for cancellations or postponements. The 100% credit will be allocated to the postponed event date. You also have the option to send a substitute colleague or someone in your network in your place.

In the event that GLOBAL MEDIA RESEARCH postpones an event for any reason, and the delegate is unable or unwilling to attend on the rescheduled date, you have the option to send a substitute colleague or someone in your network in your place, or you can sell your ticket. You can also receive a credit for 100% of the contract fee paid, which can be used for another GLOBAL MEDIA RESEARCH event to be mutually agreed with GLOBAL MEDIA RESEARCH, or for the same event for up to 3 years from the date of postponement of the original event date.

Except as specified above, no credits will be issued. There are no refunds given under any circumstances.

Cancellation & Refund Policy (Sponsors & Exhibitor)

As per contract your organization has agreed that it has no right to terminate or otherwise cancel its obligations under the Contract. Furthermore, Global Media Research does not provide any guarantees on speaker or attendees' numbers or quality. In the event of withdrawal or no-show, you organization would still be responsible for the full fee. 

Global Media Research reserves the right to make changes to any aspect of the program, agenda, speakers, venue and events dates.

Global Media Research may cancel the summit if enrolment criteria are not met, or when conditions beyond its control prevail. If an event is cancelled and not held for any reason, Global Media Research’s liability is limited to the refund of the original fee. Please note, if the event is postponed and rescheduled to a future date, no refunds will be provided, and you would still be responsible for the full fee.