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Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES17)

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

Previous Speakers

Malcolm Gladwell

Best Selling Author, Tipping Point, Blink, Outliers. Time Magazine 100 most influential people.

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Jim Collins

Best Selling Author & Co-Author of Good to Great, Built to Last, How the Mighty Fall, Great by Choice

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Malcolm Gladwell

Best Selling Author, Tipping Point, Blink, Outliers. Time Magazine 100 most influential people. ,

Biography

Malcolm Gladwell has been a staff writer for The New Yorker since 1996. Previously, he worked at the Washington Post. In 2001, he was awarded the National Magazine Award for profiles, for his New Yorker piece “The Pitchman,” about Ron Popeil. He is the author of three New York Times best-sellers: “The Tipping Point,” “Blink,” and “Outliers”; a collection of his New Yorker articles titled “What the Dog Saw,” and, most recently, “David and Goliath.”

Appearing on the Time Magazine’s 100 most influential people, Malcolm Gladwell is a Canadian journalist based in New York. In addition to being a bestselling author of four books, Gladwell is also a speaker and has been on job as a staff writer for The New Yorker since 1996. His books, The Tipping Point: How Little Things Make a Big Difference (2000), Blink: The Power of Thinking Without Thinking (2005), Outliers: The Story of Success (2008), and What the Dog Saw: And Other Adventures (2009) have all appeared on The New York Times bestsellers list. His works deal with research in the areas of psychology, social psychology and sociology. On June 30, 2011, Gladwell was appointed to the Order of Canada.


Jim Collins

Best Selling Author & Co-Author of Good to Great, Built to Last, How the Mighty Fall, Great by Choice,

Biography

Jim Collins is a student and teacher of leadership and what makes great companies tick.

Having invested a quarter century of research into the topic, he has authored or co-authored six books that have sold in total more than ten million copies worldwide. They include: GOOD TO GREAT, the #1 bestseller, which examines why some companies and leaders make the leap to superior results, along with its companion work GOOD TO GREAT AND THE SOCIAL SECTORS; the enduring classic BUILT TO LAST, which explores how some leaders build companies that remain visionary for generations; HOW THE MIGHTY FALL, which delves into how once-great companies can self-destruct; and most recently, GREAT BY CHOICE, which is about thriving in chaos – why some do, and others don't – and the leadership behaviors needed in a world beset by turbulence, disruption, uncertainty, and dramatic change.

Driven by a relentless curiosity, Jim began his research and teaching career on the faculty at Stanford Graduate School of Business, where he received the Distinguished Teaching Award in 1992. In 1995, he founded a management laboratory in Boulder, Colorado, where he conducts research and engages in Socratic dialogue with CEOs and senior leadership teams. In addition to his work in the business sector, Jim has passion for learning and teaching in the social sectors, including education, healthcare, government, faith-based organizations, social ventures, and cause-driven non-profits. In 2012 and 2013, he had the honor to serve a two-year appointment as the Class of 1951 Chair for the Study of Leadership at the United States Military Academy at West Point.

Jim holds a bachelor's degree in mathematical sciences and an MBA from Stanford University, and honorary doctoral degrees from the University of Colorado and the Peter F. Drucker Graduate School of Management at Claremont Graduate University.

He is an avid rock climber, with one-day ascents of the north face of Half Dome and the 3,000 foot south face of El Capitan in Yosemite Valley.

Subir Chowdhury

50 Most Influential Management Thinkers in the World. Honorary member of the World Innovation Foundation

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Joseph Grenny

Four-time New York Times bestselling author. An expert influence, communication, and organisational change

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Subir Chowdhury

50 Most Influential Management Thinkers in the World. Honorary member of the World Innovation Foundation,

Biography

Subir has worked with many organizations across diverse industries including manufacturing, healthcare, food, and non-profit organizations. His client list includes major global corporations and industrial leaders such as American Axle, Berger Health Systems, Bosch, Caterpillar, Chrysler, Daewoo, Delphi Automotive Systems, Ford, General Motors, Hyundai Motor Company, ITT Industries, Johns Manville, Kaplan Professional, Kia Motors, Leader Dogs for the Blind, Loral Space Systems, Make It Right Foundation, Mark IV Automotive, Procter & Gamble, State of Michigan, Thomson Multimedia, TRW, Volkswagen, Xerox, and more. Under Subir’s leadership, ASI Consulting Group has helped hundreds of clients around the world save billions of dollars in recovered productivity and increased revenues.

Subir is the author of 13 books, including the international bestseller The Power of Six Sigma (Dearborn Trade, 2001), which has sold more than a million copies worldwide and been translated into more than 20 languages. Design for Six Sigma (Kaplan Professional, 2002) was the first book to popularize the “DFSS” concept.

His book, the critically acclaimed The Ice Cream Maker (Doubleday, 2005) introduced LEO® (Listen, Enrich, Optimize), a flexible management strategy that brings the concept of quality to every member of an organization. The book was formally recognized and distributed to every member of the 109th Congress. The LEO process continues to be implemented in many organizations. His most recent book, The Power of LEO (McGraw-Hill, 2011) was an Inc. Magazine bestseller. A follow-up to The Ice Cream Maker, the book shows organizations how the LEO methodology can be integrated into a complete quality management system.

Joseph Grenny

Four-time New York Times bestselling author. An expert influence, communication, and organisational change,

Biography

He has spent the last 25 years teaching and advising more than one hundred thousand leaders on every major continent from the boardrooms of Fortune 500 companies to the slums of Nairobi, Kenya.

Speakers

Jill Considine

CEO

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Edward Hanway

CEO

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Tim Solso

CEO

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Lee Cockerell

Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,

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Matthew E. May

Author of The Elegant Solution: Toyota’s Formula for Mastering Innovation. Awarded the Shingo Prize for Operational Excellence

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Tim Tyson

CEO

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Horst Schulze

CEO

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Glenn A. Fosdick

President and CEO

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Greg Spierkel

CEO

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Anthony Ferreri

CEO

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Richard Morgante

Commissioner

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Jeff Katke

CEO

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Jay Herron

Senior Vice President and Chief Financial Officer

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Pat Keel

Chief Financial Officer

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Ronald Frank

Lean Leader

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Leslie Behnke

Vice President of Six Sigma

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Jill Considine

CEO, The Depository Trust and Clearing Corporation

Biography

Jill Considine served as senior advisor of The Depository Trust & Clearing Corporation (DTCC) and its subsidiaries (securities depository and clearing house) from August 2007 to May 2008, having served as chairman since August 2006, and as both chairman and chief executive officer from January 1999 to August 2006.

Prior to joining DTCC, Ms. Considine served as the president of the New York Clearing House Association, L.L.C. from 1993 to 1998. Ms. Considine served as a managing director, chief administrative officer and as a member of the Board of Directors of American Express Bank Ltd., from 1991 to 1993. Prior to that, Ms. Considine served as the New York State Superintendent of Banks from 1985 to 1991. Ms. Considine also serves as a director of the Atlantic Mutual Insurance Companies, The Interpublic Group of Companies, Inc., Ambac Financial Group, Inc. and is chairman of Butterfield Fulcrum Group, Limited.

Ms. Considine recently completed a six-year term as a member of the Board of the Federal Reserve Bank of New York where she served as chairman of the Audit and Operational Risk Committee.

Ms. Considine is a member of the Council on Foreign Relations and the Economics Club of New York. She served on the Group of Thirty Steering Committee on global clearance and settlement and as a member and speaker at the World Economic Forum in Davos. Ms. Considine was a Presidential appointee to the Advisory Committee for Trade Policy and Negotiations from 2003-2004. She was named Six Sigma CEO of the Year Award in 2006 and one of Crain’s New York Business 100 Most Influential Women in Business.

Ms. Considine earned a Bachelor of Science, with honors, from St. John’s University and a Master’s of Business, with honors, from Columbia University. She also attended Bryn Mawr College. 

Edward Hanway

CEO, CIGNA Corporation

Biography

Edward Hanway, also known as Ed served as the Chief Executive Officer of CIGNA Corp. from January 2000 to December 25, 2009 and served as its President from January 1999 to June 2008. Mr. Hanway served as the Chief Executive Officer of CIGNA Health Corporation since January 2000 and also served as its Chief Operating Officer from January 1999 to January 2000. He served as President of CIGNA Health Corporation since January 1999. He served as President of CIGNA HealthCare from 1996 to 1999. He served as President of CIGNA International from 1989 to 1996. He served as Treasurer of Council for Affordable Quality Healthcare from June 2000 to July 2001. Mr. Hanway joined Insurance Company of North America (INA), a CIGNA predecessor company, in 1978 and served as its Assistant Controller, and was appointed to management and executive roles of increasing responsibility through the merger in 1982 of INA and Connecticut General, which formed CIGNA. He has been associated with CIGNA since 1978. He is a leader in the effort to improve the quality, accessibility and affordability of health care in the United States. He is an outspoken advocate at the national level for greater transparency in the health care quality and cost information available to consumers and a strong proponent of national quality standards for health care providers. Through the years, he has been active in a wide range of issues and initiatives associated with children's health, education and international business. Mr. Hanway served as the Executive Chairman of CIGNA Corp. from December 2000 to December 25, 2009. He serves as Chairman Emeritus at CIGNA Corporation. He has been an Independent Director of Marsh & McLennan Companies, Inc. since January 20, 2010. Mr. Hanway served as the Chairman of Council for Affordable Quality Healthcare from July 2001 to July 2002. He has been a Director of the Council for Affordable Quality Healthcare since June 2000. He serves as a Director of The Philadelphia Orchestra Association and also serves as a member of The Business Roundtable. He serves on the Board of Advisors of the March of Dimes Foundation, the Board of Trustees of Loyola College of Baltimore and the Eisenhower Exchange Fellowships. He served as an Executive Director of CIGNA Corporation since 1999. He served as a Director of America's Health Insurance Plans. He serves on the Board of Directors of the Alliance for Health Reform. He serves as a member of the Pennsylvania and American Institutes of Certified Public Accountants. Mr. Hanway graduated from Loyola College of Baltimore with B.A. in 1974 and M.B.A. degree from Widener University in 1984.

Tim Solso

CEO, Cummins

Biography

Theodore M. Solso, also known as Tim, served as Chief Executive Officer of the Columbus Ind. from 2000 to 2011. Mr. Solso served as the Chief Executive Officer of Cummins Inc. from January 2000 to December 31, 2011. He served as the President of Cummins Inc. from 1995 to 2000, and its Chief Operating Officer from 1994 to 2000 and Executive Vice President of Operations from 1992 to 1994. He served as Vice President and General Manager of Engine Business after serving in various other executive positions in Cummins Inc. from 1988 to 1992. He served at BP Corporation North America, Inc. He served in various positions with Cummins Engine Company Inc., since 1971. He served for Cummins as Vice President and General Manager of Holset, Vice President of special engine markets and Vice President of Marketing from 1980 to 1988. Mr. Solso began his career with Cummins in 1971 as Assistant to the Vice President of Personnel until 1972 and served as an Employment Director from 1972 to 1974. He also served as Director of Development and Training from 1974 to 1977 and Executive Director of personnel from 1977 to 1980 for Cummins. He serves as chairman, Cummins Foundation. He serves as Chairman of the United Way Campaign-Bartholomew County. He is the U.S. chairman of the U.S. – Brazil CEO Forum. He served as the Non-Executive Chairman of General Motors Company since January 15, 2014 until January 4, 2015. Mr. Solso served as the Chairman of the Board of Cummins Inc., from January 2000 to December 2011. He served as the Chairman at Columbus Ind. He has been an Independent Director of Ball Corporation since January 2003 and its Lead Independent Director since 2003. He has been an Independent Director of General Motors Company since June 12, 2012 and its Lead Independent Director since January 4, 2015. He serves as a Trustee of DePauw University and Manufacturers Alliance. He serves as a Director of Cummins Foundation, the Central Indiana Corporate Partnership, American Transportation Research Institute. Mr. Solso served as a Director of Ashland Inc. from 1999 to January 26, 2012; Cummins Inc. from 1994 to December 31, 2011; Irwin Financial Corporation from 1993 to December 31, 2006 and Cyprus Amax Minerals Co., since November 15, 1993. He served as a Director of Amoco Corporation. He served as a Director of BP plc and Indiana Economic Development Corp. He is also a Member of the Indiana Academy, a Member of the Business Roundtable and the Business Council. He was awarded the Ellis Island Medal of Honor in 2008; was selected as the national Six Sigma CEO of the year in 2007; and, in early 2009, was awarded the William R. Laws Human Rights Award by the Human Rights Commission of Columbus, Ind., where Cummins is headquartered. Mr. Solso received a Masters in Business Administration from Harvard University in 1971 and a Bachelor of Arts in Psychology from Depauw University in 1969.

Lee Cockerell

Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,,

Biography

Matthew E. May

Author of The Elegant Solution: Toyota’s Formula for Mastering Innovation. Awarded the Shingo Prize for Operational Excellence ,

Biography

I’m an innovation strategist, which means I help others hone their competitive edge by rethinking their business, no matter what field they’re in. I spent 8 years as a fully-retained creative advisor to Toyota, an experience which enabled me to write a book about their innovative methods and launch a speaking career. I’ve now written five books, the fifth being Winning the Brain Game. Winning the New Yorker cartoon caption contest, though, is my favorite achievement.

Tim Tyson

CEO, VALEANT PHARMACEUTICALS

Biography

Timothy Tyson

Timothy Tyson is currently Chairman and CEO of Aptuit Inc., headquartered in Greenwich, CT. His remarkable corporate career spans nearly 30 years in the pharmaceutical industry. His expertise in leadership and management is internationally recognized. From 2002-2008, Mr. Tyson served as COO, President and CEO of Valeant Pharmaceuticals International. During this period, sales grew 69% and earnings increased 135%. He led a major restructuring of the company and established a highly effective Research and Development capability which developed a best in class epilepsy compound and a promising pro-drug for hepatitis C, both in Phase III. Mr. Tyson is a 1974 graduate of the United States Military Academy at West Point. While on active duty at Ft. McClellan, AL, he earned a Master of Public Administration, in 1976, and a Master of Business Administration, in 1979, from Jacksonville State University. In 2002, Mr. Tyson received a Bicentennial Leadership Award from the United States Military Academy at West Point and was named 2007 Alumnus of the Year at Jacksonville State University. He has served on the board of directors for Valeant Pharmaceuticals International; the Pharmaceutical Research and Manufacturing Association (PhRMA); BICOM; on the CEO Roundtable for the University of California at Irvine; on the Dean’s Executive Forum at Cal State Fullerton; the CEO Council on Cancer; the Health Sector Advisory Board at Duke University; the Leadership Forum of the International Society of Pharmaceutical Engineers and as a visiting lecturer at Cambridge University. Mr. Tyson has served on the board of directors for non-profit organizations in Raleigh-Durham, NC and Orange County, CA and with the United Way.

Horst Schulze

CEO, THE RITZ CARLTON

Biography

Horst Schulze revolutionized the hotel industry, creating one of the most recognizable international brands, forever altering the very nature of customer service by creating a culture of “ladies and gentlemen serving ladies and gentlemen.” A charismatic leader and entrepreneur with an intimate understanding of market demands, he created a legion of loyal customers by raising the bar for customer service expectations to previously unimagined levels. Schulze provides audiences with successful service-oriented strategies to build and maintain lasting customer relationships that keep them coming back for more. A man of rare ability and prophetic vision, Schulze himself was named “Corporate Hotelier of the World” by HOTELS magazine and was awarded the Ishikawa Medal for his contributions to the quality movement. Currently chairman and CEO of Capella Hotel Group, Schulze is launching the newest standard in luxury hotels creating an unmatched tier of customer service.

Glenn A. Fosdick

President and CEO, THE NEBRASKA MEDICAL CENTER

Biography

Mr. Fosdick has had a distinguished career in hospital/health system administration spanning more than 30 years. In August 2001, he was named president and chief executive officer of The Nebraska Medical Center in Omaha, Neb. The Nebraska Medical Center is a 687-licensed bed acute care teaching hospital, comprised of the former Bishop Clarkson Memorial Hospital and the former University of Nebraska Medical Center Hospital. In addition, the medical center also owns hospitals in Iowa, Missouri, a freestanding orthopedic facility in Omaha, and a new 100-bed community hospital in Bellevue, Neb. which opened in May 2010.

Prior to his appointment at The Nebraska Medical Center, Fosdick served as president and chief executive officer of Hurley Medical Center in Flint, Mich. for six years. He originally joined Hurley Medical Center in 1992, a 495-bed teaching hospital and regional referral center, as executive vice president and chief operating officer.

Mr. Fosdick is a 1973 graduate of the State University of Buffalo, New York, where he earned a bachelor's degree in business administration. He received his masters in health services administration, Program in Hospital Administration, from the University of Michigan-Ann Arbor.

Mr. Fosdick is a fellow of the American College of Healthcare Executives. He has received numerous awards including the Management Excellence Award by the regents of the American College of Healthcare Executives for the State of Michigan in 1998. Additionally, he holds the rank of Major in the U.S. Army Retired Reserve, Medical Service Corps. Fosdick is presently chair of the Board of Directors of the Nebraska Hospital Association..

Greg Spierkel

CEO, Ingram Micro

Biography

Mr. Gregory M. E. Spierkel, also known as Greg, served as the Chief Executive Officer of Ingram Micro Inc. from June 1, 2005 to January 20, 2012. Mr. Spierkel served as the President, Worldwide of Ingram Micro Inc., since January 2005. Mr. Spierkel served as an Ingram Micro Inc.'s Corporate President from March 23, 2004 to January 2005 and served as its Executive Vice President since June 1999 and was responsible for the European and Asia- Pacific regions. Mr. Spierkel served as an Executive Vice President and President of Ingram Micro Europe, a division of Ingram Micro Inc. from June 1999 to March 2004, where he led the transformation of the region into a best-in-class performer, delivering sales and operating margins at historic highs. He served as a Senior Vice President and President of Ingram Micro Asia-Pacific from July 1997 to June 1999. Mr. Spierkel joined Ingram Micro in August 1997 and was instrumental setting up in Asia with the acquisition of Electronic Resources Limited, Singapore. Mr. Spierkel has more than 25 years of broad-based experience in global operations management. Mr. Spierkel has successfully managed other complex and large- scale operations throughout the world. Mr. Spierkel served as President of Global Sales and Marketing at Mitel Corp. Mr. Spierkel served as Vice President of Global Sales and Marketing of Mitel Inc. from March 1996 to June 1997 and served as the President of North America at Mitel from April 1992 to March 1996. Mr. Spierkel spent 11 years Mitel Corp. He also worked in market research for Nortel Inc. and in sales and product development for Bell Canada. For four years, he served as Managing Director of Mitel Telecom in the United Kingdom with responsibilities over Europe and Asia. He served as General Manager of Mitel Far East Ltd. in Hong Kong, where he orchestrated the successful integration of an acquired subsidiary. He serves as a Member of the Board of the School of Business at the University of California, Irvine and Chapman University. He has been a Director at MGM Resorts International since April 10, 2013. Mr. Spierkel has been an Independent Director of PACCAR Inc. since April 22, 2008. He has been a Non Voting Director at Schneider Electric SE since October 28, 2014. He served as a Director at Ingram Micro Inc., from June 1, 2005 to April 15. Mr. Spierkel served as a Member of the Supervisory Board of Ingram Macrotron GmbH. He holds a Bachelor of Commerce degree from Carleton University, Ottawa. Mr. Spierkel holds a Master's Degree in Business Administration from Georgetown University. He also attended the Advanced Manufacturing Program at INSEAD.

Anthony Ferreri

CEO, STATEN ISLAND UNIVERSITY HOSPITAL

Biography

Mr. Ferreri has oversight of all Northwell Health activities in the Northern and Southwest Regions, focusing on building physician partnerships and looking for new opportunities for growth and investment.

Mr. Ferreri has served as president and CEO of Staten Island University Hospital (SIUH) and was the hospital’s executive vice president following a seven-year term as a member of the institution’s board of trustees. Before joining SIUH, he was president and CEO of Metro Temp Services Company, which served the healthcare industry’s specialized workforce needs.  Prior to his founding the New Jersey-based company, he was vice president of human resources at St. Barnabas Medical Center, Livingston, NJ.

Mr. Ferreri is a member of the Greater New York Hospital Association board of governors and a director of the Staten Island Economic Development Corporation.   He is a recipient of Modern Healthcare’s Community Leadership Award, the Ellis Island Medal of Honor and the Louis R. Miller Business Leadership Award of the Staten Island Chamber of Commerce.  

Awarded a Bachelor of Arts degree from Wagner College, Mr. Ferreri earned a Master of Science degree in human resources and industrial relations from Rutgers University, New Brunswick, NJ..

Richard Morgante

Commissioner, INTERNAL REVENUE SERVICE

Biography

Morgante began his IRS career in 1975 as a Taxpayer Service Representative in Syracuse, N.Y. He has held executive positions on the local level in Los Angeles and New Orleans, and on the national level, where he has served as director for economic analysis, budget director, director of management and finance in the Small Business/Self Employed Division and deputy commissioner of the Tax Exempt and Government Entities Division before becoming deputy commissioner of W&I in June 2004.

A native of Buffalo, N.Y., Morgante holds a degree in philosophy and theology from St. John Vianney Seminary in East Aurora, N.Y., a certificate in public administration from the University of Southern California and a certificate in financial management from George Washington University.

Jeff Katke

CEO, METAGENICS

Biography

Jeffrey Katke, a Managing Principal of Avistone, was the founder and CEO of Metagenics Inc., a nutrigenomics and lifestyle medicine company, from 1983 to 2010. Under Jeffrey’s leadership, the company, which began operations in Southern California 30 years ago, grew to an international presence with manufacturing and/or distribution facilities located in 46 counties, employing over 1,000, offering over 1,200 products to more than 75,000 healthcare providers. In 2009, Jeffrey negotiated the sale of Metagenics. He still remains a shareholder and serves on its Board of Directors. He is also a significant shareholder in Kindex Therapeutics, a biotech spin-off from Metagenics, and serves on that company’s board of directors. During his tenure as CEO of Metagenics, Jeffrey received numerous honors and awards, including the “Family Business of the Year” award by Chapman College, winner of “Equity Deal of the Year” award by Orange County Institute for Corporate Development, and was nominated for Entrepreneur of the Year in Orange County California by Ernst & Young.

In 2010 Mr. Katke founded Katke Holdings LLC to make private equity investments in early stage growth businesses and commercial real estate properties. He is one of the founders of Avistone, LLC and serves as a Managing Principal.

Jay Herron

Senior Vice President and Chief Financial Officer, CHRISTUS HEALTH

Biography

Jay Herron joined Plexus Institute and brought over16 years as CFO and Senior Vice President, Catholic Multi-Hospital Systems, Cincinnati, Ohio and Irving, Texas/5 years CFO for Integrated Healthcare Delivery System, Albuquerque, New Mexico. Most recently he served as Senior Vice President and Chief Financial Officer of CHRISTUS, an International Catholic Healthcare organization consisting of hospitals, long-term acute care hospitals, long-term care facilities, USFHP organization, independent living organization, physician management organization, Mexico hospitals and healthcare facilities and other subsidiaries. Mr. Herron is a well-rounded strategic finance executive with a broad range of experience in both decentralized and centralized systems. In his tenure at CHRISTUS he implemented initiatives that improved annual operating performance by over $100 million, including revenue cycle, supply chain, Upper Payment Limit programs, and a captive insurance program. He is responsible for introducing lean quality improvement processes throughout the organization; an enterprise risk management system; reorganizing accounting and treasury functions to include more timely financial reporting, tax reporting capabilities and cash management strategies; and developing CHRISTUS Accelerated Plan (CAP) process to improve the pace of achieving the Journey to Excellence goals.

Pat Keel

Chief Financial Officer, CHRISTUS HEALTH NORTHERN LOUISIANA

Biography

Pat Keel has been Chief Financial Officer at St. Jude Children's Research Hospital, Inc. since February 2016. Ms. Keel has more than 30 years of experience. She served as Chief Financial Officer and senior vice president of University Health and CHRISTUS Schumpert Health, both in Shreveport, Louisiana. She worked with Good Shepherd Health System in Longview, Texas.

Ronald Frank

Lean Leader, GE GLOBAL RESEARCH

Biography

Passionate in assisting teams in solving business problems as Project/Program Leader or team participant. Expertise in quality methods with strong facilitative skillset in a diversified team setting. Objective includes continued involvement in an industrial or educational environment toward process improvements and efficiency. Specific interest in hospital operations

 Specific areas of opportunity:

• Facilitation as an enabler: Utilize a facilitative skillset within a team environment in growth and problem solving initiatives

• Assist in Implementation Planning with expertise in Project Management (Mechanics), Project Leadership (Culture), Change Management (the acceptance of change) and Multi-Generational techniques

• Apply Data Analytics to aid in data-driven decisions. Help to determine appropriate measurement systems and data analysis techniques

 Recently established ‘Frank Solutions’ as DBA to assist in formally pursuing opportunities in achieving business-driven outcomes

Leslie Behnke

Vice President of Six Sigma, CIGNA CORPORATION

Biography

As Vice President of Process Improvement and Service Quality for TD Bank Group, Leslie is responsible for driving continuous process improvement through the deployment of Lean Six Sigma practices across a portfolio of business units.

 Prior to joining TD in August 2008, Leslie worked in Hartford, Connecticut where she was responsible for Enterprise Business Excellence for the Cigna Corporation. Before joining Cigna, Leslie spent more than 20 years with Motorola in sales, international business development, global operations, vendor management and end-to-end quality management roles.

Leslie attended the Université de Bordeaux, France and graduated from the University of California, Berkeley with Bachelor of Arts degrees in Information Science and French. She received her Lean Six Sigma accreditations at Motorola University, Schaumburg, Illinois.

Leslie has been a featured speaker and contributor to numerous Global Business Excellence forums including the American Society for Quality, The Conference Board, World Conference Business Forums, Federated Press – Women in Leadership and Process Excellence Network.  Leslie is the recipient of an ASQ Quality Executive of the Year Award, The Connecticut Quality Executive of the Year, The Leading Enterprise Award in Quality from the People’s Republic of China, the Motorola CEO Quality award and CEO Volunteer of the Year award.